Erik Ribsskog <eribsskog@gmail.com>
[PACS-10725725] ACS=2D10512167=5D_Klage=2FFwd=3A_=E2=9C=85_Weekly_Special=2C – Ref: 10512167
Erik Ribsskog <eribsskog@gmail.com> 8. mars 2021 kl. 14:59
Til: Play-Asia Customer Service <enquiry@play-asia.com>
Kopi: juridisk <juridisk@datatilsynet.no>, elh <elh@forbrukertilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, Maria Kathleen Mateo <kathleen.mateo@play-asia.com>, cs@play-asia.com
Hi,
if you could send this to your owner/director (Jan Neuhäußer).
Because I’m fed up with being sent around between your many case-workers and complaint-managers.
(I want to know the name, of the troll, who has ordered this, in my name.
And I want to know what you are going to do, to avoid, that this problem happens again).
Erik Ribsskog
tor. 31. des. 2020 kl. 10:37 skrev Play-Asia Customer Service <enquiry@play-asia.com>:
Dear Erik,
We do understand the urgency of your concern. We have raised this with our
manager and you will receive an update the soonest she becomes available.
If you have other questions, feel free to send us an email. Thank you for
choosing Playasia for your gaming needs.
Best regards,
Ferdinand Paguio
Playasia Customer Service Representative
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/746dw0t-773c52n
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Original Message from 2020-12-31 02:39:03 HKT
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Hi,
I don’t understand why you can’t just send it to that manager.
Why do you make a fuzz out of this?
I’ve now done some research about your company, on Wikipedia.
And that’s because I’m tired of all your different case-workers, who send
me e-mails.
Your CEO is named Jan Neuhaeusser, it seems.
(A kraut like they say in England).
So if you can send the complaint to that guy.
(Because you now have a different complaint-manager, (Ehdmel Jueves),
answering me, who earlier was a regular staff.
And the Mateo-woman doesn’t want the emails anymore, it seems.
So it’s a bit chaotic to say the least).
So this I have to complain about.
Erik Ribsskog
tor. 19. nov. 2020 kl. 07:29 skrev Play-Asia Customer Service <
enquiry@play-asia.com>:
> Dear Erik,
>
> I’m sorry for the inconvenience. I would like to inform you that our
reply
> depends on the representative who received your email. If this is
> regarding the unauthorized transaction you have reported before, kindly
be
> informed that there’s no successful transaction made and the account was
> already deleted. As much as we love to provide the name of the person
who
> made it, I’m afraid that we don’t have an option to do that.
>
> If you wish to personally communicate with our Manager, you may email
her
> directly at kathleen.mateo@play-asia.com. I hope this helps. Do not
> hesitate to contact us if we can be of any further assistance.
>
> Thank you for contacting Playasia.
>
> Best regards,
>
> Mariel Nabor
> Playasia Customer Service Representative
> Email: cs@play-asia.com
> Telephone: +85231450013
> __________________________________________________________
> Leave us a review: www.trustpilot.com/review/www.play-asia.com
> For latest deals, offers and pre-releases visit us at www.play-asia.com
>
> Follow us on social:
> FB: www.facebook.com/playasia
> TW: www.twitter.com/playasia
> IG: www.instagram.com/playasia
>
> Was this e-mail helpful?
> https://www.play-asia.com/41/746a763-773c52n
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Original Message from 2020-11-19 00:09:03 HKT
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Hi there,
>
>
> this is with a manager named Kathlean Mateao.
>
>
> So I send a copy of this email to her.
>
>
> I don’t understand why so many different case-workers reply to me.
>
>
> People only want one case-worker.
>
>
> You should let the manager reply, I think.
>
>
> Erik Ribsskog
>
>
>
> man. 26. okt. 2020 kl. 18:44 skrev Play-Asia Customer Service <
>
> enquiry@play-asia.com>:
>
>
> > Dear Customer,
>
> >
>
> > Thank you for reaching out to us.
>
> >
>
> > However, I do not want to commit any mistakes in providing you
> assistance.
>
> > In this case, do you mind telling us more about your concerns? In that
> way,
>
> > we can check and help you with it.
>
> >
>
> > Should you have any questions or concerns, feel free to send us an
email
>
> > and we will be glad to assist you.
>
> >
>
> > We thank you for your trust in Playasia.
>
> >
>
> > Best regards,
>
> >
>
> > Michelle Ann Ansale
>
> > Playasia Customer Service Representative
>
> > Email: cs@play-asia.com
>
> > Telephone: +85231450013
>
> > __________________________________________________________
>
> > Leave us a review: www.trustpilot.com/review/www.play-asia.com
>
> > For latest deals, offers and pre-releases visit us at
www.play-asia.com
>
> >
>
> > Follow us on social:
>
> > FB: www.facebook.com/playasia
>
> > TW: www.twitter.com/playasia
>
> > IG: www.instagram.com/playasia
>
> >
>
> > Was this e-mail helpful?
>
> > https://www.play-asia.com/41/7469b8n-773c52n
>
> >
>
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> > Original Message from 2020-10-26 23:45:04 HKT
>
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
> > Hei,
>
> >
>
> >
>
> > dette er trakassering som følge av identitetstyveri, (virker det
som).
>
> >
>
> >
>
> > (Jeg har ikke kontaktet disse).
>
> >
>
> >
>
> > Vennligst rydd opp!
>
> >
>
> >
>
> > Med hilsen
>
> >
>
> >
>
> > Erik Ribsskog
>
> >
>
> >
>
> > PS.
>
> >
>
> >
>
> > Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at
det
>
> > ikke
>
> >
>
> > virker helt klart, hvem andre jeg burde sende om dette til, synes
>
> >
>
> > jeg).
>
> >
>
> >
>
> >
>
> > ———- Forwarded message ———
>
> >
>
> > Fra: Playasia
>
> >
>
> > Date: lør. 26. sep. 2020 kl. 14:05
>
> >
>
> > Subject: ✅ Weekly Special, Abyss of the Sacrifice, TGS 2020 & more!
> 🎮
>
> >
>
> > To:
>
> >
>
> >
>
> >
>
> > Plus The Hottest New Toy Figures & Lifestyle Goodies!
>
> >
>
> >
>
> > No.1 Japanese Games Importer – Serving Fans for over 17 Years!!