Erik Ribsskog eribsskog@gmail.com
Re: [eririb3 238484152] Complaint
Erik Ribsskog eribsskog@gmail.com 25. januar 2024 kl. 04:16
Til: DreamHost Customer Support Team support@dreamhost.com
Kopi: brett.dunst@dreamhost.com, josh@newdream.net, sage@redhat.com, team@lumendatabase.org, post@wikimedia.no, jwales@wikimedia.org, elisabeth@wikimedia.no, post@forbrukerombudet.no, postmottak@sivilombudet.no, fire@thefire.org, ret@sr.au.dk, Wikipedia information team info-en@wikimedia.org, Wikipedia Info Team info-no@wikipedia.org, Wikimedia Information Team info-da@wikimedia.org, Philip Gabrielsen philip@telsys.no, Philip Andreas Gabrielsen philip@webcode.no, Post post@forbrukerradet.no, post post@finkn.no, Sfovpost sfovpost@statsforvalteren.no, amnestyis amnestyis@amnesty.org, HRW UK hrwuk@hrw.org, Lisa Eian eian@eianadvokat.no, Phso Enquiries phso.enquiries@ombudsman.org.uk, Politikk Høyre politikk@hoyre.no, Akademikerforbundet post@akademikerforbundet.no, Blogger Help support@blogger.com, DMCA – Copyright legal support blogger-legal@google.com, Google Press press@google.com, Postmottak HTIL postmottak@helsetilsynet.no, “Post (Medietilsynet)” post@medietilsynet.no, dba@detroitlawyer.org, mail@retshjaelpen.dk
Hi,
I don’t buy this.
Justin doesn’t mention his title, in his emails.
That a manager/superior would have done, I think.
It seems from his emails that he is a normal staff.
So I don’t buy this.
I want a reply from the Managing Director.
If one look on the invoice, it was not mentioned anything about VAT from September.
The invoice just mentioned VAT from this month.
But the VAT was wrongly calculated, and it was added another two dollars, to the sum/product/total.
(On the invoice, you claim that 25 percent of $25.98 is $8.50.
But it’s really not.
The right number/amount should be $6.50.
Anyone with a calculator could tell you that).
So this seems a bit like fraud/crime, to me.
So this I have to complain about.
If I could please get a reply from the Managing Director about this.
Erik Ribsskog
tor. 25. jan. 2024 kl. 00:12 skrev DreamHost Customer Support Team support@dreamhost.com:
Hi Erik,
Thanks for your reply, I hope you’re having a great day so far. My name
is Camila, and I’m one of the supervisors here at DreamHost, I’ll be glad
to assist.
I understand it’s important for you to receive a reply from someone
knowledgeable in our Billing team, especially since this concerns your
monthly invoicing and charges. In this case, I can see that your request
was handled by a subject-matter expert on this topic. Justin is one of
the leaders on the DreamHost project to add tax charges to users who
reside within the EU and countries where VAT liability has been
validated.
Additionally, we’re always looking and working on ways to improve our
products, including the DreamHost panel. When you visit the WordPress >
Install WordPress section, you’ll find a form with the domains along with
an ‘Advanced’ section in case you need to customize the install. Our
system will prompt you to choose the type of site you need, suggesting a
different set of plugins based on your specific needs. Only once you’ve
made your selection can you proceed with the installation. It’s important
to mention that if WordPress is installed over an existing install, our
system will rename the existing files and create a brand new/empty
install.
For more information, please visit:
https://help.dreamhost.com/hc/en-us/articles/215525277
If you’re seeing anything different on the panel, please reply back with
the steps you’re following so we can investigate it and pass it along to
the correct team.
I hope this helps! Please let me know if you have any questions or
concerns, and I’ll be happy to assist further.
Have a good night!
Camila
On Tue, 23 Jan 2024, you wrote:
Hi,
I took you tech-guys a while to understand VAT?
Is this a joke?
Why aren’t the invoice-department replying about this?
And I also asked for a reply from a superior.
This is very clammy, when one then get a reply from the same
‘tech-nerd’.This I have to complain about.
And your tech-stuff isn’t always that fine eighter.
If one access your control-panel, and by accident press the
‘WordPress’-button, then no control-question is asked, it just
deletes the
whole web-site.So this I have to complain about.
Erik Ribsskog