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Forfatter: Erik Ribsskog

  • Jeg sendte en e-post til United Utilities

    Erik Ribsskog


    New
    update/Fwd: Update/Fwd: To: the Managing Director/Fwd: Update/Fwd: To:
    Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW

    Erik Ribsskog Tue, Jun 10, 2014 at 4:45 AM

    To: United Utilities
    Cc: Q&A
    Bcc:
    Henrik Wedell-Wedellsborg , “emb.london”
    , HRW UK , amnestyis
    , Politikk Høyre ,
    Phso Enquiries , post , Akademikerforbundet , LHT Customer Service
    , Pia Ribsskog , Bjørn
    Ribsskog , she ,
    “hv-02.kontakt” , “anne-kathrine.skodvin”
    , post , “EUteam@amnesty.org”
    , “SCT@amnesty.org.uk”
    , hofmarskallatet@kongehuset.dk, Liverpool
    Direct , Vernepliktsverkets
    kontaktsenter ved Wenche Molstad ,
    post@slottet.no, Runcorn Office , Info
    , Benefits Service
    ,
    “steve.rotheram.mp” , LO
    Postkasse LO ,
    rcjchancery.judgeslisting@hmcts.gsi.gov.uk, CONTACT-US
    , Contact-Us
    , “sande.vgs”
    , “president@ansa.no” ,
    Google Press , Colin Simber

    Hi,

    today, (Monday), I got a new letter from you, (which I attach a
    scanned copy of).

    It’s chaos, since you have two case-workers on the same case, (like I
    mentioned, in my e-mail, from 6/6).

    So I’ll just continue to pay the monthly token-payments of £1, each
    month, (like I’ve been adviced, by Stephchange).

    (Untill I get a job).

    Because that was really how our payment-agreement was.

    Before your company started with this ‘funny’ stuff.

    (With two case-workers answering about the case.

    And that you do some ‘gypsy’-stuff, and say you don’t like that
    agreement, any longer.

    But like I’ve explained earlier, in Norway we say: ‘En avtale er en avtale’.

    And that means: ‘An agreement is an agreement’.

    So I think it’s a sign of disrespect, when you no longer respect the
    payment-agreement.

    So this I wanted to complain about.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Sun, Jun 8, 2014 at 7:51 PM
    Subject: Update/Fwd: To: the Managing Director/Fwd: Update/Fwd: To:
    Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
    To: United Utilities <Customer.service@uuplc.co.uk>
    Cc: Q&A <contactus@stepchange.org>

    Hi,

    I got a new letter from you yesterday, (which I attach a scanned copy of).

    It seems you have now sent me a new payment-card, for the immigrants-shop.

    I have a payment-card like that, from before.

    (Which I’ve used, when I’ve been paying the monthly token-payments).

    But I’ve lately found out, that I can pay the token-payments, from your website.

    (It’s a bit like you send me to the Al Quaida, when you send me these
    payment-cards, I think.

    Since only immigrant shops accept these cards, it seems).

    So this letter is a distraction, I’d say.

    I haven’t asked for a new card like this, (I have a card like that,
    from before).

    Just as an update.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Jun 6, 2014 at 6:17 PM
    Subject: To: the Managing Director/Fwd: Update/Fwd: To: Sarah
    Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
    To: United Utilities <Customer.service@uuplc.co.uk>
    Cc: Q&A <contactus@stepchange.org>

    Hi,

    it’s seams you have sent me two replies, two my e-mail, from 30/5.

    So I think this is caos.

    I’ve thought more about this now.

    And our original agreement, was that I paid you £1 monthly token-payments.

    Untill I got a job.

    So all these writings from you, about that you no longer like this
    agreement, is just ‘gypsy-stuff’, I think.

    I’ve been advised by Stepchange, to continue to pay you the monthy
    token-payments, (of £1).

    And I’m going to continue to do that.

    And I hope you stop with all this ‘gypsy-stuff’, (I think I have to call it).

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Jun 2, 2014 at 5:05 AM
    Subject: Update/Fwd: To: Sarah Williams, Customer Relations. Your ref:
    CAS14-0035+4051-SW
    To: United Utilities <Customer.service@uuplc.co.uk>
    Cc: Q&A <contactus@stepchange.org>

    Hi,

    I’ve thought more about this now.

    It’s perhaps a bit complicated, with all the tarifs.

    So perhaps I could just go back, to the payment-plan, which I had,
    back in 2011, I was thinking.

    Then I paid you £5 a month, (if I’m not mistaking).

    I hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, May 30, 2014 at 1:21 AM
    Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW
    To: United Utilities <Customer.service@uuplc.co.uk>
    Cc: Q&A <contactus@stepchange.org>

    Hi,

    I’m refering to your letter of 28/5, which I received today, (Thursday).

    If I could do one thing at a time, then I think I would like to please
    apply for a support tariff.

    (Since you don’t want me to pay token-payments any longer).

    I hope that’s alright, and that I can get the tariff that cost the
    least, (£117), if I’m eligable for it, since I don’t have that much
    money, on my budget, for this cost, unfortunately.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    PS.

    I attach a scanned copy of the letter, and send a copy e-mail to
    Stepchange, since I’ve earlier updated them about the case.


    brev united utilities mandag.jpg
    75K



    PS.



    Her er vedlegget:



    brev united utilities mandag

  • Jeg sendte en e-post til PHSO

    Erik Ribsskog


    EN-193373

    Erik Ribsskog Tue, Jun 10, 2014 at 4:18 AM

    To: Jack Jonathan
    Cc:
    Henrik Wedell-Wedellsborg , “emb.london”
    , HRW UK , amnestyis
    , Politikk Høyre ,
    Phso Enquiries , post , Akademikerforbundet , LHT Customer Service
    , Pia Ribsskog , Bjørn
    Ribsskog , she ,
    “hv-02.kontakt” , “anne-kathrine.skodvin”
    , post , “EUteam@amnesty.org”
    , “SCT@amnesty.org.uk”
    , hofmarskallatet@kongehuset.dk, Liverpool
    Direct , Vernepliktsverkets
    kontaktsenter ved Wenche Molstad ,
    post@slottet.no, Runcorn Office , Info
    , Benefits Service
    ,
    “steve.rotheram.mp” , LO
    Postkasse LO ,
    rcjchancery.judgeslisting@hmcts.gsi.gov.uk, CONTACT-US
    , Contact-Us
    , “sande.vgs”
    , “president@ansa.no” ,
    Google Press , Colin Simber

    Hi,

    thank you for your e-mail!

    Do you understand that this is the water-works, who deliver water, to
    peoples houses, etc?

    So then it’s not a private company, (like I remember, from Norway).

    Only joking.

    But it’s a bit strange, that the card they have, for paying the
    water-bill, in a shop, only can be used, in immigrant-shops, it seems.

    I lived in Sunderland, in 2011 and 2012.

    And then I had to walk around half of Sunderland, to find a shop, that
    accept this card.

    (Payzone, I think it is).

    And these Payzone-shops are almost alway immigrant-shops.

    Tesco or Sainsburys don’t accept this card.

    And they’ve sent me loads of those cards.

    Is the water-company under control by Al Quaida, I’m wondering.

    (Because I know there are some British cities like Blackburn, that has
    a lot of muslims in it).

    And then they send people, to ‘Al Quaida’-shops, who are the only
    shops, that let people use those ‘funny’ Payzone-cards.

    So it might be something fishy here, I think.

    So I thought I could perhaps try to warn a bit.

    Regards,

    Erik Ribsskog

    On Mon, Jun 9, 2014 at 3:52 PM, Jack Jonathan
    <Jonathan.Jack@ombudsman.org.uk> wrote:
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    >
    > Dear Mr Ribsskog
    >
    >
    >
    > Your complaint to the Parliamentary and Health Service Ombudsman
    >
    >
    >
    > Thank you for your email of 6 June 2014 regarding your complaint about
    > United Utilities.
    >
    >
    >
    > Our role is to consider complaints about the NHS in England, government
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    >
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    > It may be that the Consumer Council for Water can help you with this matter.
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    >
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    > Yours sincerely
    >
    >
    >
    > Jonathan Jack
    >
    > Customer Services Officer
    >
    > Parliamentary and Health Service Ombudsman
    >
    > 0300 061 1585
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