Forfatter: Erik Ribsskog

Thank you for your e-mail to Ofwat setting out details of

your enquiry. We want to help you get matters resolved as quickly as

possible.

Having read your e-mail, we have decided that the matters

you raise would be best considered by another organisation. Ofwat has statutory

powers to investigate specific issues

but on most individual complaints, responsibility has been passed to the

Consumer Council for Water (CCWater). CCWater has statutory powers to

investigate the matters you raise. CCWater can provide consumer representation

by helping customers access their company's complaints procedure and

investigating more formally where matters remain unresolved.

We have forwarded your e-mail to your local CCWater office.

You will be contacted by CCWater directly who will let you know who is dealing

with your enquiry and how to contact them. This will normally be within the

next five working days. Ofwat does not have the authority to review the way

that CCWater has handled your complaint. CCWater has its own complaints

procedure for reviewing their handling of complaints.

If you have any concerns, you may wish to contact CCWater

directly through their website www.ccwater.org.uk.

Further information for consumers and details of their complaints procedure are

also available from this site.

We do take care to protect data that is provided to

us. If your e-mail does contain sensitive personal or financial

information, we may have contacted you to ask your permission before

transferring your enquiry.

Communications via the GSi may be automatically logged, monitored and/or

recorded for legal purposes.