Forfatter: Erik Ribsskog

Dear Mr Ribsskog,

Thank you for your email of 30^thAugust 2009.

Having examined your email, you have stated your

original complaint has been resolved and the issues you have raised would

appear to be new issues. In light of this, this is a matter you will need to

bring to the attention of the Manager of the Job Centre Plus in the first

instance.

You will therefore need to write to the Manager of

your local Job Centre regarding this matter. They will then forward you details

to the appropriate department.

Should you not receive a reply, or remain

dissatisfied once you receive one, please advise this office accordingly and we

will register your complaint accordingly.

Yours sincerely

Barbara Harrold

Independent Case Examiner's Office

—–Original

Message—–

From: Erik Ribsskog

[mailto:eribsskog@gmail.com]

Sent: 30

August 2009 03:45

To: DWP ICE gateway team

Subject: Reminder/Fwd: Problems at

the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE, to

Complaints Manager

Hi,

I can't see that I've received an answer to this e-mail yet, so I'm sending

this reminder.

Yours sincerely,

Erik Ribsskog

———- Forwarded

message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 13, 2009 at 2:54 PM

Subject: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint

about ICE, to Complaints Manager

To: ice@dwp.gsi.gov.uk

Hi,

I was at the jobcenter,

for a review-meeting, today, and was also told, that the Manager,

Mrs. Hart, wanted to have

a meeting with me.

This meeting was about a jobcenter representative-complaint, that I've sent to

you,

at the Independant Case

Worker-offce, on 23/7.

This complaint was

resolved, in the meeting today, Mrs. Hart was going to speak with

the representative, and I

was going to get a new advisor, due to the problems mentioned

in the complaint.

But, Mrs. Hart also told

me, in the meeting today, that she 'didn't see the original complaint'.

This I think is strange,

since Alison Monkhouse, on the central jobcenter complaint center,

for the UK,

(when on complain from the Jobcenter-website), she sent me an e-mail about

this complaint, on 27/5,

(which I've also forwarded to you), and then she also sent Mrs. Hart

a copy of the e-mail she

sent me, (containing also the original complain). One can see this,

since it says Cc:

Hart Colette JCP WILLIAMSON SQUARE

<COLETTE.HART@jobcentreplus.gsi.gov.uk>,

on

the e-mail that Alison Monkhouse, sent on 27/5.

So

how could Mrs. Hart tell me today, that she hadn't seen the original complaint,

when

it

was e-mailed to her, on 27/5, from Alison Monkhouse?

I

think Mrs. Hart seemed sincere, to me, when she told me this, that she hadn't

seen the

comlaint,

until now, a few days ago, when she got an e-mail from you, at the Independant

Case-Workers,

in Chester.

So,

what has happened at the Willamson Sq. Jobcenter?

Did Mrs. Hart lie, or has someone been messing with the e-mail system?

Or did Mrs. Hart forget that she had read the complaint?

I

was wondering if this was something that the Independant Case Worker should

look at,

because

I think this seemed a bit akward.

Are there 'mobsters' at the Williamson Sq. Jobcenter, messing with the e-mails,

I wonder?

What do you think, at the Independant Case-Examiner, should this be looked at?

Thanks

in advance for your reply!

Yours

sincerely,

Erik Ribsskog

———- Forwarded

message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Aug 5, 2009 at 12:26 PM

Subject: Complaint about ICE, to Complaints Manager

To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

ICE Ref: DWP00408/09

Hi,

I got your letter today, with the date 3. august.

You write, that if I haven't got a response, to my jobcenter-complaint, within

5 weeks,

then I should contact you

again.

But, I sent the compaint in May, so this is already more than five weeks ago,

and I haven't

received a response yet,

from the jobcenter, which I informed you about, in my e-mail from

24/7, then it was already

gone TWO MONTHS, when I sent you the e-mail.

How can you fail to understand that two months are more than five weeks?

This is ridiculus, how can people trust you, if you act in a 'moronic' way like

this?

Please clean up this now!

Sincerely,

Erik Ribsskog

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