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  • Mer fra Facebook


    Morsomt å finne igjen noe gamle bæreposer fra byens matvarehus:) før de fire store kom inn og tok over bransjen.
    Morsomt å finne igjen noe gamle bæreposer fra byens matvarehus:) før de fire store kom inn og tok over bransjen.
    • 41 personer liker dette.
    • Marianne Rosvold Ja, det må man vel kalle gamle gode minner. Sånn som det er blitt nå er jo bare sorgen.
    • Erik Ribsskog Morfaren min, (Johannes Ribsskog), som bodde i Nevlunghavn, på slutten av 70-tallet, han pleide å handle på Nanset Marked, husker jeg.

      Antagelig fordi at bestemor Ingeborg ville det.

      Morfaren min kjørte en blå Mazda, var det vel.

      Husker også at det fantes et Torstrand Marked, rundt 1978/79.

      Der var det Rema, (mener jeg å huske), på begynnelsen av 2000-tallet.

      Så det er vel det ennå.

      Og Nordbyen Kjøpesenter er vel der, hvor Nanset Marked var.

      Husker også et supermarked som het Thorfinns, som vel kan ha hatt adresse Jegersborggate, (ovenfor apoteket Svanen eller noe vel, i samme bygget som Posten vel).

      Der er det vel Rimi nå eller?

      Ellers var det jo kjøpesenteret til Albert Bøe, (som jeg lurer på om var faren til Anette Bøe), som var veldig populært, på 70-tallet, sånn som jeg husker det.

      Det lå litt ned mot jernbanestasjonen, fra Torget, (ikke så langt fra der det er politistasjon nå vel.

      Noe sånt).

      Og på Domus, så kunne man tulle, når man panta flasker.

      Var det noen som sa til meg.

      For man kunne ta ut flaska igjen, av automaten, og få dobbelt pant.

      Men en gang 'ferska' en Domus-ansatt meg, husker jeg.

      Det var ikke så artig.

      Domus hadde også en egen luke, for å pante pantelapper.

      Der måtte man skrive navnet sitt, for å få panten.

      Der solgte de vel også drops-esker, på begynnelsen/midten av 70-tallet, mener jeg å huske.

      Mvh.

      Erik Ribsskog





    https://www.facebook.com/groups/410957598950304/

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    Hanne Lisbeth Nyquist
    Vi “Trengte” i friminuttene borte ved huset til Jorunn og Anne Keth,,,,,,+ fotsklier,hvor vi henta vann i munnen og spytta ut på skliene…..merkelig form for leker på Halsen??????
    Liker · · Ikke følg innlegget lenger · Del · 5. august 2012 kl. 21:16

    • 14 personer liker dette.

  • Anita Heum Hærlig …å nåde den som stjærte sklia fra deg .hihi…Sprang ut i friminuttet for at ingen andre skulle ta’n

    5. august 2012 kl. 22:17 · Liker · 1

    • Ingunn Green Kristoffersen Trenging var stas. Revna nok noen jakker på det.

    5. august 2012 kl. 22:19 · Liker · 1

    • Ingunn Bakke Haraldsen Super skuffa når vaktmesteren hadde salta skliene mens vi var inne i timen….

    5. august 2012 kl. 22:23 · Liker

    • Tine Merete Rygh Var jo om å gjøre å trenge og komme ved siden av den gutten som du syntes var kjekkest den uka hihi

    5. august 2012 kl. 22:24 · Liker · 2

    • Ingunn Green Kristoffersen jepp

    5. august 2012 kl. 22:24 · Liker

    • Ingunn Bakke Haraldsen Helt klart! Og hevde klassen.

    5. august 2012 kl. 22:25 · Liker

    • Tine Merete Rygh Knepet var å få kneet bak benet til den foran og bare vippe de ut.

    5. august 2012 kl. 22:27 · Liker

    • Ingunn Bakke Haraldsen Eller skuldra… Spisse skuldre var + Albuen var juks

    5. august 2012 kl. 22:29 · Liker · 2

    • Anita Heum Lurer på om det er dæffor jeg har blitt så breiskuldra haha:)

    5. august 2012 kl. 22:53 · Liker · 1

    • Ingunn Bakke Haraldsen Trengeproff;)

    5. august 2012 kl. 22:54 · Liker · 1

    • Ingunn Bakke Haraldsen Husker vi i “Cklassen” beskyttet Jørn som ofte var innerst…

    5. august 2012 kl. 22:55 · Liker · 1

    • Anita Heum Ja jeg “ville ” stå innerst men det var en kamp mellom kula o g Lars erik hver gang ..du var ille du å

    5. august 2012 kl. 22:55 · Liker · 1

    • Anita Heum Hahaha

    5. august 2012 kl. 22:56 · Liker · 1

    • Ingunn Bakke Haraldsen Elsket trenging….sykt!! Husker det prikket i skuldrene og hendene var lamme….:-)))))

    5. august 2012 kl. 22:57 · Liker · 1

    • Anita Heum Ja det blei ille vondt noen ganger ..fyttirakker’n ..men det var guttane mot jentene ,sånn var det bare ..ikke fader om de skulle stå innerst

    5. august 2012 kl. 23:00 · Liker

  • Erik Ribsskog Husker jeg var med på trenging, i friminuttene.

    (Selv om jeg begynte på Torstrand skole, i andre klasse).

    Det var i den delen av skolegården, som vendte mot Samvirkelaget, liksom.

    Husker det var en fontene, på den sida av skolegården og, (fra da jeg bodde, i Storgata).

    Ei Jorunn, (som var glad i Lovehearts), som muligens er den samme Jorunn som du kjenner, (hu var vel 2-3-4 år eldre enn meg, og jeg er født i 1970), og ei annen jente, tok meg med til ei jente, som bodde, i en sidegata til Storgata, i andre eller tredje etasje.

    (Ei med lyst hår).

    Og jeg gikk dit en gang seinere, og spurte om hu jenta ville bli med ut og leke.

    (Vi var vel bare fire år gamle, begge to, vel).

    Og hu jenta fant ei tyggegummi-klyse, ovenfor en matbutikk, i Storgata, som lå ovenfor skolen cirka.

    (Den matbutikken som hadde karameller til ti øre).

    Og en høy kar så på oss, mener jeg å huske, ved den matbutikken.

    Hu jenta tok med tyggisen, og vaska den, i fontena, på barneskolen.

    (Som vi ikke hadde begynt på enda).

    Og jeg fikk halve tyggisen da.

    Jeg syntes at hu var litt grisete, men jeg tygde den halve klysa likevel, for å være høflig.

    Men jeg fuglte hu ikke hele veien hjem igjen.

    HU sa hu fant veien selv.

    Selv om det kunne være farlig, for det kjørte jo mye biler, (og buss), der.

    Og jeg tenkte jeg skulle besøke henne igjen, men jeg tenkte jeg fikk prøve å drøve det litt.

    Og jeg så henne ikke igjen, for plutselig en dag, så rygget det en flyttebil inn, i oppkjørselen vår, i Storgata, (vi hadde cirka halve huset, og en Herman og foreldrene hans, bodde i den delen av huset lengst fra Storgata).

    Da jeg bodde i Mellomhagen, noen år senere, så gikk jeg i første klasse, på Østre Halsen skole.

    Og da lekte vi trenging, og også mølje, like ved den fontena, husker jeg.

    En nederlender dukka også opp i skolegården der, og jeg bytta fotballkort med han, husker jeg.

    En i en annen klasse vel.

    Og han prøvde å stjele sykkelen min, husker jeg, i Mellomhagen, en søndag, (hvis jeg skjønte det riktig).

    Jeg så ihvertfall at han stod utafor huset vårt.

    Jeg tror vi var nabo med Ingunn(?), i Storgata.

    Noe sånt.

    Hu nabo-jenta, i Storgata, sa ihvertfall det en gang til meg, da vi bodde i Mellomhagen, og jeg var i skolegården, at hu hadde sett meg naken, på Hvittensand.

    Men vi flytta jo til Storgata, da jeg var tre år gammel.

    Så husker jeg ikke, hvordan mora mi gjorde det, på den tida.

    Men mora mi lot meg og søstera mi gå rundt nakne, og sa at vi var blomsterbarn, på ei øy, utafor Halsen et sted, med blomsterkranser i håret, en St. Hansaften kanskje.

    Så mora mi var litt hippie kanskje, da.

    Det er muilg.

    Men jeg husker også at jenter eldre enn 3-4 år, pleide å bade nakne, på Hvittensand.

    Så det var vel ikke bare meg, som hu Ingunn(?), hadde sett naken der, tror jeg.

    Hvem vet.

    Mvh.

    Erik Ribsskog

    https://www.facebook.com/groups/471474256203949/

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  • Mer fra Facebook


    Butikker, Ebba kiosk, Kiosken rett over Falck, Bertsen dagligvare, Bertsen Elektro, pappas kjøttbutikk, S-laget, Jacobsen kiosk, Finn Hansen dagligvare, Alviniussen, Garnbutikken til xxx og Berit, enda en dagligvare, det var Storgata, videre i rekkeviksgate, Baker Johnsen, Strikkebutikk, Sending i Hølabekken. Jøss for et yrende liv det var.
    • 35 personer liker dette.
    • Hanne Lisbeth Nyquist Bestemora mi Hjørdis Trulsen hadde brusutsalg i Bryggerhuset i Rekkeviksgate 2 fra 1967 og framover,bestefar Håkon tok over når hun døde
    • Elisabeth Leifsen Akkja…. Skjønner jeg får litt av en jobb, når jeg skal forsøke å rydde opp i dette, men det er jo i egeninteresse. Og da må jeg vel også prøve og tidfeste noe av dem. Men jeg synes det er artig å tenke tilbake på det livet som engang var. En klok mann sikkert, sa at dette med alle disse butikkene kom av at folk måtte gå til nærbutikken – de var ikke mobile de fleste. .
    • Erik Ribsskog Var det faren din som hadde slakterbutikk, borte ved brua, over Lågen der?

      Morfaren min Johannes Ribsskog, (mora mi var skilt, og skifta navn på meg, fra Olsen til Ribsskog, mens vi bodde i Mellomhagen, var det vel), dro med meg dit en gang, som han var på besøk hos oss, i Mellomhagen, hvor vi bodde, da jeg var 5-6-7 år gammel, (var det vel).

      Jeg husker også tre matbutikker, fra rundt Storgata, da jeg bodde der, da jeg var 3-4 år gammel.

      Det var Samvirkelaget, en butikk i Storgata, (bort mot Hvittensand, fra der vi bodde, ovenfor skolen), og en butikk litt ned mot havna der, (i et hvitt trehus vel).

      Dette var i 1973-1974.

      Den matbutikken i Storgata hadde karameller til ti øre, (med papir i forskjellige farger), så jeg gikk oftest dit, må jeg innrømme.

      Mvh.

      Erik Ribsskog



    https://www.facebook.com/groups/471474256203949/

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  • Mer fra Facebook


    når du som barneskoleelev har stått musestille på toppen av bakken ved Mellomhagen Ungdomsskole og ventet på at det skulle ringe inn, før du torte å tasse inn til den åh, så skrekkelige skoletannlegen..
    Liker · · Ikke følg innlegget lenger · Del · 5. august 2012 kl. 22:07

    • 10 personer liker dette.
    • Hilde Laksmark hehe det glemmer en ikke…husker at jeg spurte om å få time fra morgene av eller siste skoletime,,,,for da slapp jeg å gå bakken to ganger..men nei da…måtte ta timen når det passet henne,,,timene ble delt ut i klassen…
    • Hanne Merethe Thomassen Den tannlegen har bokstavleig talt satt sine spor hos meg! Både fysisk og psykisk ;-O
    • Hilde Laksmark Som de fleste skoletannlegene gjorde,,,etter hva jeg har hørt…
    • Hanne Merethe Thomassen Ja, tror ikke det er mange som husker skoletannlege-besøkene på den tiden med bare glede Var litt andre pedagogiske tilnærminger de brukte da;-)
    • Anita Heum Det var bare helt forferdelig ,først igjennom alle de store ungdommane som visste at lille du skulle til skrekkelige K.H.Å så inn til henne som fikk betalt for hvert høll hun lagde på oss uskyldige ..
    • Anita Heum Dattern min skulle til skoletannlegen ,på sykehuset for noen år siden ..Skulle egentlig ha ei Elisabet .Men hun var syk den dagen .Da det var vår tur sa hun ,At vi hadde fått time hos K.H. isteden…… NEI SA JEG ,DATTERN MIN SKAL IKKE TIL HENNE så da ble det ingen tanntime på dattern min ..så vi gikk …
    • Kari-Ann Kristiansen Jeg gjorde akkurat det samme. Ikke tale om, sa jeg
    • Berit van Walraven Har jeg også gjort med mine unger
    • Anita Heum Hahaha såååå hærlig digger det
    • Merete Stangeland Det kan jeg kjenne godt igjen ja..
    • Erik Ribsskog Vi ble sendt to og to, til tannlegen, i Mellomhagen.

      Jeg bodde i Mellomhagen, men jeg pleide å gå hjem forbi Gulf/Shell der, for jeg var nabo med Pål Andre og hans to brødre, som var ganske tøffe, så jeg pleide å gå gjennom skogen, (da kom jeg ut ved Shell der), til skolen, og rundt ved brua over Lågen der, når jeg skulle hjem, (en vei en bondesønn, ved Skreppestad der, i klassen min, også gikk, husker jeg), for å unngå Pål Andre og brødrene hans, da.

      Jeg og han jeg gikk sammen med, (til tannlegen), vi tok igjen de to som gikk noen minutter før oss, ved den kiosken, som var i krysset, der veien mot fotballbanen til Halsen IF gikk.

      (Like ved der Mellomhagen begynner, da).

      Mora mi ville at jeg skulle være flink på skolen, så jeg prøvde alltid å være best i alt da, husker jeg.

      Og jeg løp over veien, for å ta dem igjen, og ble nesten kjørt over, av en Mercedes, husker jeg.

      Jeg pleide å sykle rundt, ved den ungdomsskolen, etter skoletid.

      Vi hadde en fotballbane like ved der, som jeg noen ganger fikk lov å bli med å spille på, (med de andre ungene), selv om jeg hadde bodd på ei hytte, i Brunlanes, etter at vi bodde i Storgata, så jeg var mest vant med skogen osv., ved hytta i Brunlanes, og der var det ikke så mange unger, å spille fotball med, for eksempel.

      Bak ungdomsskolen så var det mulig å finne viskelær, som elevene hadde kasta ut av vinduene, (av en eller annen grunn), husker jeg.

      Søstera mi Pia fant også liljekonval, (var det vel), i skogkanten, bak fotballbanen, husker jeg.

      Mvh.

      Erik Ribsskog



    https://www.facebook.com/groups/471474256203949/

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  • Mer fra Facebook


    Roy Olsen
    Her er et par bilder på oppfordring fra Tom Grimstad. På det øverste ser vi Jegersborggata 17 A, nærmest, så 17 og 17 D, og på den andre sida av Trygves gate, ser vi nr. 21 som fortsatt står. På begge bildene har vi nr. 14 i høyre bildekant. Vi ser også så vidt skiltet til Hjørdis Landhjems butikk.



    Her er et par bilder på oppfordring fra Tom Grimstad. På det øverste ser vi Jegersborggata 17 A nærmest, så 17 og 17 D, og på den andre sida av Trygves gate ser vi nr. 21 som fortsatt står. På begge bildene har vi nr. 14 i høyre bildekant. Vi ser også så vidt skiltet til Hjørdis Landhjems butikk.

    Liker · · Ikke følg innlegget lenger · Del · 22. april kl. 23:29

    • 28 personer liker dette.

    • Vise 26 kommentarer til

    • Reidun Fevang Gikk den veien maaange ganger, fra skolen og til tante Lillian i Nansetgt. Og ja, vi hadde det flott den gang.

    24. april kl. 21:00 · Liker

    • Astrid Andersen Fru Landhjem hadde kolonial i en del av første etg. i fjerde huset til venstre. Ludvigsen bodde da i andre etg.

    24. april kl. 22:19 · Liker

  • Erik Ribsskog Fru Landhjem hadde vel kolonial, i den 60/70-talls blokka, som man bare ser en flik av, på det øverste bildet.

    Jeg bodde i Jegersborggate 16, (det lave, hvite huset, der hu jenta, (er det vel), står rett ved, på det nederste bildet), fra våren 1978 til høsten 1979, (som 8-9-åring).

    (Mora mi bodde der, men jeg flytta tilbake til faren min i Strømm, etterhvert.

    Men jeg besøkte mora mi i en del helger, da).

    En gang, (før jeg flytta til faren min), som jeg gikk i Jegersborggate, (mora vår pleide å hive ut søstera mi og meg, for å leke, hele tida), så så jeg at katten vår Pusi, (en norsk skogkatt fra Mellomhagen i Østre Halsen, hvor vi bodde, i et par år, før vi flytta, til Jegersborggate), gikk inn, i kjellerdøra, hos Fru Landhjem.

    Jeg kjefta på Fru Landhjem, siden det var vår katt, som hu nesten tok, da.

    Og Fru Landhjem viste at katten fikk mat der, da.

    (Hu tok meg med bak disken og ned trappa til lageret og spiserommet hennes, hvor bykattene fikk mat, da).

    Etter dette ble nesten Fru Landhjem som en ny kamerat.

    Jeg gikk noen få ganger ærend for henne, på posten.

    (Og henta reklameplakater, som jeg syntes var kjedelige).

    Og da fikk jeg en is, til en krone, husker jeg.

    Og en gang fikk jeg en fotball-pocket, som ingen kjøpte, husker jeg.

    Fru Landhjems butikk lukta godt, av kaffe, siden hu malte opp kaffebønner, i en elektrisk kværn der, for kundene.

    (Noe jeg noen ganger måtte kjøpe, for mora og stefaren min.

    For jeg måtte gå ærend for dem, da.

    Og noen ganger bruke sparepengene mine, (som jeg hadde fått, av faren min, i Strømm), på kaffe, til dem, siden dem hadde dårlig råd, da).

    Mvh.

    Erik Ribsskog

    for noen sekunder siden · Liker

    https://www.facebook.com/groups/410957598950304/

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  • Nå har jeg satt på Pinterest-knapper, på Posegodt, igjen, (etter å ha gjort om designen). Det gikk litt enklere nå, etter at jeg har fått meg en raskere bredbåndlinje

    pin it-knapper

    http://www.posegodt.net/

    PS.

    Jeg er også ferdig, med å gjøre om labelene, sånn at de skrives rett på nettsiden, (og man slipper å lage et bilde, med varetekst på).

    Og når jeg jobba med det, så merka jeg det, at det kanskje så litt rart ut.

    At 240 grams poser, med naturlig lakris, koster det samme, som 200 grams posene, med ‘vanlig’ lakris.

    (Og det var også flere eksempler, som jeg la merke til).

    Så jeg tror at jeg skal begynne å regne ut alle prisene, etter en kalkyle.

    (For nå er det jo enkelt å forrandre prisene, og).

    Og den kalkylen, den blir nok sånn, (ihverfall i begynnelsen), at jeg regner prisen det koster, å sende en vare, til Norge.

    Og så tjener jeg penger, hvis jeg selger mer enn en vare.

    (Siden portoen per vare da er lavere).

    Så innkjøpspris pluss emballasje pluss porto, blir utsalgsprisen, per vare, da.

    Og hvis jeg finner ut at dette blir for lavt, så legger jeg kanskje på en liten avanse, på denne kalkylen, da.

    Vi får se.

    Jeg har også lurt på, om jeg bare skal skrive det, under ‘Levering’, at alle bestillinger til Norge, må være på under 200 kroner.

    På grunn av tollgrensen.

    Det ser kanskje litt mer ordentlig ut.

    (Selv om jeg gjør det på en måte, som jeg har kopiert, fra andre firma, som selger CD-er osv., til Norge).

    Men jeg får tenke litt mer på dette.

    Vi får se.

    Jeg skal også prøve å få lagt ut månedens nye vare, for april, i morgen.

    (Det er forresten Cadbury Eclairs).

    Jeg må bare få tatt bilde først, og rendert dette, (heter det vel).

    Månedens vare, for mai, det hadde jeg tenkt at skulle være Pontefract Cakes.

    Så dette er egentlig varer, som jeg har hatt tidligere, på nettbutikken.

    Men bildene har vært litt dårlige.

    Og dette er egentlig ikke ‘grunnsortementet’, på Posegodt.

    For det er jo Glacier Mints, (eller ‘Isbre-drops’), da.

    Og jeg har forrandret konseptet.

    Så nå selger jeg bare posegodt.

    Så da tar jeg inn det posegodtet, som jeg ‘heiv ut’, da jeg rydda opp litt, (i bilder osv.), på nettbutikken, igjen.

    Siden jeg nå har et klarere konsept, da.

    Og da synes jeg at jeg ser det, at disse varene passer bra.

    Dessuten så har Taveners slutta, med en type karameller.

    (Nemlig fløtekarameller.

    Som de pleide å selge, i fabrikkutsalget sitt, i Fairfield, ihvertfall).

    Så jeg hiver inn noen eclairs, (som er karameller fylt med sjokolade), under ‘Karameller’, i vare-menyen, på Posegodt, da.

    Jeg tror at det er greit å plassere eclairs, under karameller.

    Det blir litt norsk, kanskje.

    Men jeg er jo fra Norge.

    Så da må jo det være greit, mener jeg.

    Så vi får se om jeg klarer å få disse tingene fremover.

    Vi får se.

    Mvh.

    Erik Ribsskog

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  • Jeg sendte en ny klage til Sainsbury’s


    Gmail – RE: Re: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693] [SR 1-287511685]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Re: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693] [SR 1-287511685]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Apr 21, 2013 at 1:22 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,


    if I’m allowed to be frank, and tell my opinion.

    Then I’d say that I think it’s a bit strange that you don’t follow the office-hours.

    Then I just think you are a ‘bunch’ of under-paid people, who sit in a call-centre, and really write something, to get the custommers to stop complaining.


    (Without really knowing about the cases).

    That’s the impression I get of Sainsbury’s custommer-support then.

    When you send to me in the week-end.

    So that’s also a complaint, I guess.


    (One of quite many now).

    Regards,

    Erik Ribsskog

    On Sun, Apr 21, 2013 at 1:02 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and for the further information you provided.

    I’ve logged your comments about this incident on our system for the attention of the appropriate department.  This information is now available to them to discuss at their next review. Please be assured we’ll continue to monitor customer feedback on this subject to ensure we’re addressing any concerns that arise.
    If there’s anything else we can assist you with, please email us at customerservice@sainsburys.co.uk or give the Careline a call on 0800 63 62 62, holding at the menu.
    We appreciate your feedback as it helps us to constantly improve our customers’ experience.  We’re grateful you took the time to contact us and hope to see you in store again soon.

    Kind regards

    Matthew Tranter | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.04.2013 02:48:09 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]

    Hi,

    this was an e-mail I sent to Farmfoods and copied to you:

    from:

    Erik Ribsskog <eribsskog@gmail.com>

    to:

    along@farmfoods.co.uk

    cc:

    customerservice@sainsburys.co.uk

    date:

    Wed, Apr 17, 2013 at 7:29 PM

    In the e-mail I mention that Farmfoods are better at chicken steaks, than Sainsburys are.


    It also seems that Farmfoods are better at reading e-mail-headers than Sainsburys are.


    Or are you just pretending you didn’t understand this?

    It seems a bit strange that a big company like Sainsbury doesn’t know how to read the header of an e-mail.


    Erik Ribsskog

    On Fri, Apr 19, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email.

    I’m having difficulty understand your email. It seems your email is directed for the attention of Farmfoods but you’ve written to us at Sainsbury’s instead.

    If you would like to address an issue in any of our stores, please give us a call on 0800 636262 where one of my colleagues will be happy to assist you.

    We appreciate you taking the time to email us and hope to see you in store a soon.

    Kind regards

    Stephen Higgins | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 17.04.2013 07:29:59 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Complaint/Fwd: [SR 1-284217844]

    Hi,

    today I shopped at Farmfoods in Walton Rd., in Kirkdale.


    The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.

    And then this cashier suddently appeared from behind that freezer, to put the boxes up.


    I’m an old Store Manager, who has worked for around 15 years, in grocery-shops.


    So I thought this was a bit strange.

    It was like she terrorised the custommers on purpose, I think.

    I couldn’t see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).


    Perhaps this cashier has scared all the custommers away from the shop?

    I’m not sure if this was on purpose, but it seemed that way, to me.


    So I thought I should write an e-mail about this.


    I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).


    But I’ve found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).

    They are much better than the chicken steaks at Sainsburys I think.


    So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.


    Just to buy this good tasting dinner.


    But I didn’t like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

    If that’s what she tried to do.


    She didn’t want to say ‘bye’ or ‘tara’ eighter.


    Only ‘see you’.

    (When I said all three).

    I think ‘bye’ is more polite than ‘see you’, if I’m not mistaking.

    And the cashier didn’t apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.


    Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.


    It was almost like it sounded like a bomb, now in these terror-times.


    Regards,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Mar 14, 2013 at 4:29 PM
    Subject: Re: [SR 1-284217844]
    To: customerservice@sainsburys.co.uk
    Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>

    Hi,

    I’m just back, after shopping at Farmfoods and Sainsbury’s.

    At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.


    I thought that was almost like a provocation.

    (This was your Rice Lane shop, as usual).

    Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

    (From the custommer before me).


    I’ve seen at Asda.


    At the self-service tills there.


    That a sing says: ‘Always explain the intervention’.


    Your staff didn’t do this.


    She made me almost get a shock, I think I have to say.


    This was like something that could only have happened in Russia.


    I brought my own basket back to the entrance-area, (around where the Security-guard was).

    And it was no shortage of baskets there.


    So I think I have to call this a basket-case.


    Why do your staff act like they’re trained in Russia?

    This was like a provocation, I think.


    You should learn from Asda, which are owned by Wal-Mart, which is an American company.

    Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


    (Sainsbury’s Rice Lane).


    They are aqwardly placed.


    The carrier-bags are placed to far away from the custommers, I think.

    I think your better at own brand tinned food, than Asda.


    But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


    (Something like this).


    In your last e-mail.

    There’s no excuse for ignorance, a saying, (here in the UK), says.


    But I don’t think you’ve heard that saying.

    So I want to escalate all the complaints I’ve sent you, please.


    Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

    And Aldi are better at chicken-steaks, I think.

    Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

    I wanted to please escalate all the complaints I’ve sent you, please.


    Erik Ribsskog

    On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

    We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

    We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 13.03.2013 02:57:04 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.


    In the check-out.


    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.

    She was almost crying, from this ridiculus costume, it seemed to me.


    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.

    So it was a bit like a shop from Mars, last Christmas, I think.

    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    www.sainsburys.co.uk

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.


    You just invent a reply, it seems to me.


    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.


    Even if that isn’t isn’t reflected in your reply, I think.

    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.

    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).

    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

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    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

    , ,

  • Jeg sendte en e-post til Sainsbury’s


    Gmail – RE: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Apr 19, 2013 at 2:46 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    this was an e-mail I sent to Farmfoods and copied to you:

    from:

    Erik Ribsskog <eribsskog@gmail.com> to: along@farmfoods.co.uk

    cc:

    customerservice@sainsburys.co.uk

    date:

    Wed, Apr 17, 2013 at 7:29 PM

    In the e-mail I mention that Farmfoods are better at chicken steaks, than Sainsburys are.


    It also seems that Farmfoods are better at reading e-mail-headers than Sainsburys are.

    Or are you just pretending you didn’t understand this?

    It seems a bit strange that a big company like Sainsbury doesn’t know how to read the header of an e-mail.


    Erik Ribsskog

    On Fri, Apr 19, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email.

    I’m having difficulty understand your email. It seems your email is directed for the attention of Farmfoods but you’ve written to us at Sainsbury’s instead.

    If you would like to address an issue in any of our stores, please give us a call on 0800 636262 where one of my colleagues will be happy to assist you.

    We appreciate you taking the time to email us and hope to see you in store a soon.

    Kind regards

    Stephen Higgins | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 17.04.2013 07:29:59 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Complaint/Fwd: [SR 1-284217844]

    Hi,

    today I shopped at Farmfoods in Walton Rd., in Kirkdale.


    The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.

    And then this cashier suddently appeared from behind that freezer, to put the boxes up.


    I’m an old Store Manager, who has worked for around 15 years, in grocery-shops.


    So I thought this was a bit strange.

    It was like she terrorised the custommers on purpose, I think.

    I couldn’t see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).


    Perhaps this cashier has scared all the custommers away from the shop?

    I’m not sure if this was on purpose, but it seemed that way, to me.


    So I thought I should write an e-mail about this.


    I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).


    But I’ve found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).

    They are much better than the chicken steaks at Sainsburys I think.


    So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.


    Just to buy this good tasting dinner.


    But I didn’t like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

    If that’s what she tried to do.


    She didn’t want to say ‘bye’ or ‘tara’ eighter.


    Only ‘see you’.

    (When I said all three).

    I think ‘bye’ is more polite than ‘see you’, if I’m not mistaking.

    And the cashier didn’t apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.


    Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.


    It was almost like it sounded like a bomb, now in these terror-times.


    Regards,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Mar 14, 2013 at 4:29 PM
    Subject: Re: [SR 1-284217844]
    To: customerservice@sainsburys.co.uk
    Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>

    Hi,

    I’m just back, after shopping at Farmfoods and Sainsbury’s.

    At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.


    I thought that was almost like a provocation.

    (This was your Rice Lane shop, as usual).

    Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

    (From the custommer before me).


    I’ve seen at Asda.


    At the self-service tills there.


    That a sing says: ‘Always explain the intervention’.


    Your staff didn’t do this.


    She made me almost get a shock, I think I have to say.


    This was like something that could only have happened in Russia.


    I brought my own basket back to the entrance-area, (around where the Security-guard was).

    And it was no shortage of baskets there.


    So I think I have to call this a basket-case.


    Why do your staff act like they’re trained in Russia?

    This was like a provocation, I think.


    You should learn from Asda, which are owned by Wal-Mart, which is an American company.

    Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


    (Sainsbury’s Rice Lane).


    They are aqwardly placed.


    The carrier-bags are placed to far away from the custommers, I think.

    I think your better at own brand tinned food, than Asda.


    But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


    (Something like this).


    In your last e-mail.

    There’s no excuse for ignorance, a saying, (here in the UK), says.


    But I don’t think you’ve heard that saying.

    So I want to escalate all the complaints I’ve sent you, please.


    Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

    And Aldi are better at chicken-steaks, I think.

    Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

    I wanted to please escalate all the complaints I’ve sent you, please.


    Erik Ribsskog

    On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

    We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

    We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 13.03.2013 02:57:04 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.


    In the check-out.


    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.

    She was almost crying, from this ridiculus costume, it seemed to me.


    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.

    So it was a bit like a shop from Mars, last Christmas, I think.

    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    www.sainsburys.co.uk

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.


    You just invent a reply, it seems to me.


    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.


    Even if that isn’t isn’t reflected in your reply, I think.

    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.

    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).

    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


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    ,

  • Jeg sendte en ny e-post til amerikanske immigrasjons-myndigheter


    Gmail – FW: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    FW: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Apr 19, 2013 at 8:07 AM

    To:
    “RedressFinal, TRIP” <TRIP@tsa.dhs.gov>

    Cc:
    post@mfa.no

    Hi,

    I’ve gotten a letter from you, some years back, regarding this.

    But I was hoping to also get compensation now, since I got that after the problems with goving to the Isle of Man.

    I had one of those new passports, (Norwegian passports), with a built in visa.

    But even if I had that, I was sent back, from the airport in Detroit, in 2005.

    So this was very disapointing, that I couldn’t travel to the USA on a passport with visa in.


    And after the problems with going to Isle of Man, then I remembered the Detroit-case, from 2005.

    But I’ve used a lot of time on this case already.

    So I’ll just send a copy of this e-mail to the Norwegian Foreign Ministry.

    I don’t have the time to learn how to be an expert on US imigration at the moment, unfortunately.

    I was just hoping to at least get my travel-expensed covered.

    Since I think I was treated a bit unfair, to be honest.

    But I don’t want to sit all day, for days, with this case.


    So I’ll just think a bit more what to do with this case.

    Maybe I’ll read up more later.

    We’ll see.
    Regards,

    Erik Ribsskog

    On Thu, Apr 18, 2013 at 2:33 PM, RedressFinal, TRIP <TRIP@tsa.dhs.gov> wrote:

    Please know that CBP does not provide compensation to travelers who are refused entry into the United States.

    The U.S. Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experience during their travel while screening at transportation hubs, such as airports and train stations, or while crossing U.S. borders.  Examples of travel difficulties may include:

    • watch list issues
    • screening problems at ports of entry

    • situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs.
      •                                                  

      DHS TRIP is part of an effort by the United States Departments of State and Homeland Security to welcome travelers while still securing our country from those who want to do us harm.

      Participation in the DHS Traveler Redress Inquiry Program is voluntary.  If you wish to apply, you may do so by visiting: www.dhs.gov/TRIP.  

      In the alternative, you may complete the appended Traveler Inquiry Form, provide your original signature, and then return it with a copy of at least one unexpired photograph-bearing government-issued travel document (e.g., driver’s license or unexpired passport) to Trip@dhs.gov or mailed to the following address:

      U.S. Department of Homeland Security

      Traveler Redress Inquiry Program (DHS TRIP)
      601 South 12th Street, TSA-901

      Arlington, VA  20598-6901



      Sincerely,
      DHS TRIP

      From: Erik Ribsskog [mailto:eribsskog@gmail.com]

      Sent: Sunday, April 14, 2013 4:48 AM
      To: LAB-HQ; Trip@dhs.gov
      Cc: post@mfa.no
      Subject: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

      Hi,
      it isn’t only the USA who have refused me to go on holiday, for funny reasons.
      This easter Isle of Man also did the same.

      The difference is that I get a refund, for my ticket-expenses this time.


      USA owe me around £2000 in ticket-expenses, I think.
      And you should also pay like a million dollars in compensation for messing with me, I think.


      Erik Ribsskog

      PS.

      Here is more about this:

      Image removed by sender. Gmail

      Erik Ribsskog
      <eribsskog@gmail.com>

      Update/Fwd: Your booking at Adelphi Hotel

      Erik Ribsskog

      <eribsskog@gmail.com>

      Sun, Apr 14, 2013 at 1:13 AM


      To:
      adelphihotel@hotmail.com

      Cc:
      iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int, Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

      Hi again,

      my grandmother Ingeborg, told me, (and possibly my sister Pia), in the 80’s or 90’s, that my aunt Ellen, always used to be the first of the airplane, from where she lived in Switzerland, when she went to her old home-land Norway.

      And aunt Ellen didn’t have any luggage, for some reason.


      So my aunt Ellen always had to go throw a horrible control, where they looked for narcotica, my grandmother said.


      I guessed they must have put their fingers up both my aunt Ellens anus and vagina, to look for drugs there.

      (That’s how it must have been, I guess, even if my grandmother didn’t detail it like that.

      But she was shook, so I guess it must have been like that, by interperating what my grandmother said and how she looked, while she told this).


      But I don’t know if these people found any drugs in my aunt Ellens vagina and anus.


      My sister Pia and I visited aunt Ellen in Switzerland, in the summer of 1987, and then aunt Ellen told us that she grew a kind of mariuahna, in her garden, after planting seeds, from bird-seeds-(food)-bags.


      And she sent this mild mariuana to friends in Denmark labeling it ‘herb-tea’, I remember she said, and the Danish customs always let her send the marijuana, my aunt said, probably because she’s after Løvenbalk and Danish King Christoffer II and Plantagenet, etc.

      But I don’t know if the airport-control found any narcotics, in my aunts vagina and anus.


      But it’s a bit relief, for me, after being the victim of this homosexual clapping, from the SIA ID-guy Moreton.


      That my aunt also get sexualy harrased when she goes abroad.

      So it’s isn’t only me, in my familiy, at least.


      But my aunt don’t send my inheretence, after grandmother Ingeborg, who died in 2009.


      Becuase my aunt has moved back to Norway now.


      But I guess Ellen uses these money for narcotics.


      Who knows.

      Just as an update.


      Erik Ribsskog

      ———- Forwarded message ———-

      From: Erik Ribsskog <eribsskog@gmail.com>


      Date: Sun, Apr 14, 2013 at 12:16 AM
      Subject: Re: Your booking at Adelphi Hotel
      To: adelphi hotel 3 star <
      adelphihotel@hotmail.com>
      Cc:
      iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int,Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

      Hi,

      thank you for the e-mail!

      I didn’t have the chance to cancel 24 hours in advance, due to that the ferry-company refused me to go with the ferry, to the Isle of Man, on the same day, that the booking was for.

      This was just some silly terror-stuff, I’d say.

      Two guys without uniform attacked me, after I’d passed the ferry-company security-guards.


      So these weren’t really working for the ferry-company, I think.

      And the captain used some gossip, as excuse, for not letting me go with the ferry.


      And the guys without uniform, (but with SIA-ID’s), they, (Mr. Moreton), touched me, all over my upper-body.


      It was like gay sex, I think.


      I’m never going to go to the Isle of Man again.


      One have to have gay sex with terrorists to go there, it seems.


      I suspect the Order of St. John.


      At least, my grandmother Ingeborg, (who was from Danish royalty), once told me, (in the 90’s, I think it must have been), that my aunt Ellen always was harrased when she traveled abroad.


      It’s that order who mess with people who are after Plantagenet etc., I think.


      Something like that.

      But thanks for the e-mail.


      Really I should have gotten millions of pounds in compensation, for this terror-act.

      But this order also controls the lawyers, I think, so I don’t think I’m going to get a penny.


      At least not a penny more than the ticket(s).

      Thanks again for the e-mail!

      Regards,


      Erik Ribsskog

      On Fri, Apr 12, 2013 at 2:36 PM, adelphi hotel 3 star <adelphihotel@hotmail.com> wrote:

      Thank you for your e mail, sadly if you are a no show full price is taken had you let us know 24 hour earlier no charge would have been taken.  please see booking .com contract. Yours L Carr………Adelphi



      Date: Thu, 11 Apr 2013 16:02:17 +0100
      Subject: Fwd: Your booking at Adelphi Hotel

      From:
      eribsskog@gmail.com
      To:
      iom.reservations@steam-packet.com

      CC:
      adelphihotel@hotmail.com; l.kennedy@easylaw.co.uk; emb.london@mfa.no; hv-02.kontakt@mil.no;enquiries@tynwald.org.im; gudmundur.einarsson@efta.int; eftacourt@eftacourt.int;Elin.BJERKEBO@efta.int,


      Hi,

      I’m refering to your letter which I recieved yesterday, (and attach a photo of).

      Like you can see in the forwarded e-mail, I had also paid for a hotel-room, at Adelphi hotel, in Douglas, for around £35, for my short holiday, to Isle of Man.

      It says that they don’t refund the tickets if one doesn’t use the hotel-room, so you owe me more than for the ferry-trip, I think.


      Also your SIA-ID guys, who didn’t wear any uniform with your logo, they patted me all over my upper-body, in a way that was almost like homosexual sex, I think.


      This was very embarrasing, and I felt Mr. Morton, (I think his name was), hands on me, for days, after this ‘near-gay-experience’, like we say, in Norway.


      Do one have to be homosexual to go to a holiday in the Isle of Man?

      It seems like that to me.


      Who employed these ‘goons’ who seemed to me, hadn’t shaved, for a weeks, (Mr. Moreton), and the other guy hadn’t washed his hair for weeks, it seemed.


      What the hell was this?

      Some kind of sharia or vendetta or something?

      The captain of your ferry, was just gossiping, like a woman.


      He didn’t know who had sent you an e-mail, even so he refered to it.

      How can people take your ferry-company serious when you listen to gossip?

      This was a scandal, I think.

      If this had been in America I would have gotten millions of dollars in compensation, I think.

      And you only give me the money for the ticket.

      I’m an earlier Store Manager and Home Defence-guy, from Norway.


      This is like you disgrace the Norwegian Home Defence.

      This was sickening, I think.

      You should pay a lot more compensation when you mess with people like this, I think.


      This was like a terrorist-act, I think.

      To SIA-guys, an African woman, one captain John and a Police-officer terrorising me.

      Who is behind this?


      The mafia, the CIA, Al Quaida?

      It’s a disgrace to the free world.

      Companies should be made to pay for terrorising people like this, so to scare other companies from doing the same.


      Like they do in America.

      Erik Ribsskog

      ———- Forwarded message ———-
      From: Erik Ribsskog <eribsskog@gmail.com>

      Date: Sun, Mar 31, 2013 at 3:21 AM


      Subject: Fwd: Your booking at Adelphi Hotel

      To:
      adelphihotel@hotmail.com
      Cc:
      l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

      Hi,

      I didn’t get on the ferry to Isle of Man, today, (Saturday), because of problems, at the Ferry-terminal.

      When I went in there, two guys from SGI, (a security-company), wanted to look in my bag.


      On guy was unshawen and the other guy had greasy hair.

      So I thought these could have been criminals that wanted to steal my bag.

      But on guy showed me his ID, and he worked for ‘SIA’ it said, and his name was Mr. Morton, (the unshaven guy), or something.

      The Police was also there.

      (I don’t know if the ferry company called them).

      SIA was happy with me to go with the ferry.

      But then the captain, (John?), told me I couldn’t go, because of something on my blog, taken out of context.

      And someone had sent him a e-mail-threats, in my name, (he said).

      (He had a printed e-mail there that was folded, so I don’t know who sent it).

      A Police officer with number ‘8156’.

      Wondered if I could close down my blog, since someone sends threatening e-mails all the time, in my name.

      But there’s something called freedom of speach, isn’t it?

      So I just said I could close it if I wanted to.

      (But that would be to give in to terror, I think).

      The Police officer told me to tell them if I knew who sent the e-mail, (in my name).

      I said I’ll do that.

      But that’s really their job to find out, isn’t it?

      Seems the Police want’s to have a ‘cowboy-image’ and are afraid to be called nerds, and therefore don’t want to investigate e-mail-crime.

      Something like this.

      I used to work out at the Adelphi hotel in Liverpool, after a collegue, (Karianne), recomended this hotel for working out, (when we worked at Arvato, in the Cunard Building).

      So I thought Adelphi seemed fine, at the Isle of Man.

      I thought you perhaps had the same owners, (or something), you see.

      I send a copy e-mail to my lawyer since someone make my life hell, by sending fake e-mails in my name.

      I just thought I’d go at an Easter Holiday to Isle of Man, and have a look at the Thynwald etc, (with the viking-ship-flag), to get away a bit, since I haven’t been out of England, since 2005.

      But unfortunately, due to the ferry company, this wasn’t possible.

      But I didn’t want to argue, with the captain.

      (After September 11th etc., I don’t think one should do that).

      So I just said I would celebrated Easter at home, and left the ferry-terminal, (but I had to chat with the Police-offer, while I went out of the ‘ferry-company-area’.

      Sorry that I didn’t explain earlier why I didn’t go to get the room, that I’d book.

      But I thought this scene was very embarrasing, so I thought I had to go and drink some lager, before I went home.

      The Police-officer also wanted to know where I lived, so I wondered a bit if Police would be on my door, when I got home, so I went and had some pints, because I had had enough embarasment for one day.

      Sorry about this!

      Best regards,

      Erik Ribsskog

      ———- Forwarded message ———-
      From: Booking.com <customer.service@booking.com>

      Date: Fri, Mar 29, 2013 at 10:43 PM


      Subject: Your booking at Adelphi Hotel

      To:
      eribsskog@gmail.com

      Thank you, Erik! Your booking is now confirmed.

      Image removed by sender. BOOKING.COM online hotel reservations

      Image removed by sender. Best Price Guaranteed Image removed by sender. Print

      Booking number

      777190006

      PIN code
      0307

      E-mail
      eribsskog@gmail.com

      Booked by
      Erik Ribsskog

      Your reservation:

      1 night, 1 room

      Check-in:
      Saturday, 30 March 2013

      (from 12:00 – 22:00)

      Check-out:
      Sunday, 31 March 2013

      (from 10:00 – 11:00)

      Single Room

      £ 29.17

      VAT (20%) included
      £ 5.83

      Total price

      £ 35

      Please note: additional supplements (e.g. extra bed) are not added to this total


      Change of plans? Hey, it happens.

      Visit My Booking.com to edit your dates. You can also reserve parking, request a bigger bed or evenadd breakfast to your stay.
      Don’t have an account? No problem. Sign-in not required!


      Adelphi Hotel

      Address:
      15 Stanley VW Broadway
      Douglas, IM2 3JA
      United Kingdom

      Phone:
      +441624676591

      E-mail:
      adelphihotel@hotmail.com

      Travel information:
      Show directions

      Image removed by sender.

      Room details

      Guest name:

      Erik Ribsskog

      for max. 1 person.

      Meal plan:

      ·  Breakfast is included in the room rate.

      Prepayment :

      ·  100 percent of the first night will be charged on the day of booking.

      Cancellation policy:

      ·  If cancelled up to 7 days before date of arrival, no fee will be charged.If cancelled up to 1 day before the date of arrival, 100 percent of the first night will be charged.If cancelled later or in case of no-show, the total price of the reservation will be charged.

      Cancellation cost:

      ·  From 29 March 2013 23:42 [CET] : GBP 35
      This reservation can not be cancelled free of charge.

      Hotel policies


      Guest parking:

      Free public parking is possible at a location nearby (reservation is not needed).

      Internet:

      WiFi is available in all areas and is free of charge.

      Customer Service Info

      Local number: 0800 376 3580

      When abroad : +44 20 3320 2609

      Payment


      You have now confirmed and guaranteed your booking by credit card.
      All payments are to be made at the hotel during your stay, unless otherwise stated in the hotel policies or in the room conditions.

      Please note that your credit card may be pre-authorised prior to your arrival.

      This hotel accepts the following forms of payment:


      Visa, Euro/Mastercard, Maestro, Solo, Switch

      Don’t Forget


      You can change or cancel your booking via our online self service tool My Booking.com:
      https://secure.booking.com/myreservations.html?tmpl=profile/myreservations;bn=777190006;pincode=0307

      Have a great trip!

      –
      The Booking.com Team

      ———- Forwarded message ———-
      From: Erik Ribsskog <eribsskog@gmail.com>

      Date: Thu, Aug 12, 2010 at 9:34 PM
      Subject: Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
      To: cbp.labhq@dhs.gov
      Cc: post@mfa.no

      Hi,

      I’m trying to find the right US Government organisation, to claim refunds for ticket-expenses, when being thrown out of the USA, for no proper/good reason.
      Hope I send the e-mail to the right address this time!

      Best regards,


      Erik Ribsskog

      ———- Forwarded message ———-
      From: RedressFinal, Trip <Trip@dhs.gov>
      Date: Mon, Jan 4, 2010 at 3:13 PM
      Subject: RE: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
      To: Erik Ribsskog <eribsskog@gmail.com>

      If you have additional questions, we recommend that you contact Customs and Border Protection (CBP) directly.  For general CBP inquiries, please call the Customer Service Center Monday-Friday, between 8:30 a.m. and 5:00 p.m. Eastern Time.
      General Inquiries – 877-CBP-5511
      International Callers – (703) 526-4200

      TDD – 866-880-6582

      Sincerely,

      DHS TRIP

      From: Erik Ribsskog [mailto:eribsskog@gmail.com]

      Sent: Monday, January 04, 2010 8:53 AM
      To: RedressFinal, Trip
      Cc: post@mfa.no
      Subject: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

      Hi,
      last year, I got a letter from US Customs and Border Protection, Maureen Dugan, Acting Executive Director, Admissibility and Passengers Program, Office of Field Operations, from May 14 2009.

      I’ve thought more about this, later last year, and I’ve been in contact, with the American Embassy in Oslo.

      They told me to contact you again.

      Since, I can’t see that I did anything wrong, going on a flight to Detroit, even if I hadn’t booked a hotel in advance, since I had about £10.000 or 20.000 $ on my Visa-card, from my study-loan, for some studies that I had to interupt.

      But then I was free to use this loan in which way I wanted to, this is normal in Norway, that one can use ones study-loan, to other purposes than studying, if conditions change, regarding ones study-situation etc., after one have received or applied for a study loan, from the Norwegian Government, like it did in my case.

      So I think it is unfair, that I had to go back to Europe, since I can’t see that I have done anything wrong.

      I also had to buy a new ticket, that cost more than or around 2.000 $.

      I told the American Embassy in Oslo, that I’ve been using around 20.000 NOK or around 4.000 $ on airplane-tickets, to and from America.


      And I wasn’t allowed in to the USA even if I’m a law abiding Norwegian citizien, who has never been denied entry more or less anywhere before.

      And also, my suitcase, was delayed for one day, when I went back to Europe, and Oslo.


      (Since US Homeland Security had found a lighter, in my suit-case).


      So I had to stay on a hotel in Oslo, (Gardermoen), for one night, waiting for my suitcase.

      And that hotel cost 1.000 NOK a night, or around 200 $.

      So my expenes where around 4.200 $ for plane tickets and hotel.
      And what did I get in return?
      Nothing, I didn’t get to spend a single second in the USA.

      So I think I should be given compensation from the US Government, for this poor treatment and travel expenses.

      In addition, I’ve a lot of time, on sending you e-mails to complain about rude treatment, from US Immigration Control, on Detoit International Airport.

      So I think I should be given more compansation, than just flight and hotel ticket costs.


      I mentioned the figure 100.000 NOK, as a minimum, of what I think I should be compensated, for bad treatment, from the American Government.
      I also know that compensations are high, in the USA, and if an American citizen had been treated like this, in eg. Norway, then ‘hell would have been loose’.

      And compensations in the USA are generally high, so I don’t think 100.000 NOK or 20.000 $ is much to ask for, in compensation, considering the poor and unfair treatment I’ve received from the American Government, in connection with my flight to Detroit, in 2005, with Lufthansa, from Frankfurt.

      The check for at least the mentioned amount, can be sent to:

      Erik Ribsskog

      Flat 3

      5 Leather Lane
      Liverpool
      GB-L2 2AE
      UK

      I’m also sending a copy of this e-mail to the Norwegian Foreign Ministry, to whom I’ve also complained about the way I was treated by the American Imigration Control in Detriot, earlier.

      I hope this is alright and thank you very much in advance for you help!

      Sincerely,
      Erik Ribsskog
      ———- Forwarded message ———-
      From: Oslo, IRC <osloirc@state.gov>
      Date: 2010/1/4

      Subject: RE: Kompansasjon for tull fra amerikanske myndigheter?
      To: Erik Ribsskog <eribsskog@gmail.com>

      Hei Erik,

      Amerikanske ambassader er underlagt State Department, men dette virker mer som Department of Homeland Security’s område. http://www.dhs.gov/index.shtm

      Med vennlig hilsen,

      Information Resource Center

      U.S. Embassy, Oslo
      osloIRC@state.gov

      21 30 85 40 (phone hours: 2-4pm)

      From: Erik Ribsskog [mailto:eribsskog@gmail.com]

      Sent: Saturday, December 26, 2009 8:14 PM
      To: Oslo, IRC
      Subject: Kompansasjon for tull fra amerikanske myndigheter?

      Hei,
      tidligere iår, så fikk jeg et beklagelse-brev sendt til meg i England, hvor jeg bor nå, etter å ha blitt tullet med av amerikanske myndigheter, på flyplassen i Detroit, i 2005, og sendt tilbake til Europa, med engang jeg kom til USA, uten noen bra begrunnelse ble jeg tullet med.

      Kofferten min ble også holdt tilbake, en ekstra dag, så jeg måtte bo en dag på hotell på Gardermoen.

      Når jeg tenker på det nå, så var det fint å få beklagelse-brev.


      Men billettene til og fra USA, kosta meg jo rundt 20.000 norske kroner.

      Og 1000 kroner for hotellet på Gardermoen.


      Pluss at jeg synes at jeg burde fått noe for tort og svie også.

      Så 100.000 norske kroner, ville jeg ha sett på som et slags minstebeløp, å få i kompansasjon, siden kompansasjoner er så høye i USA, så hvis dette hadde skjedd med en amerikaner, så hadde jeg vel fått mange millioner.


      Sjekk kan sendes til:

      Erik Ribsskog
      Flat 3

      5 Leather Lane

      Liverpool
      GB-L2 2AE
      Storbritannia

      Med flyplass-krøll hilsen

      Erik Ribsskog

      , ,

    • Jeg sendte en ny e-post til Farmfoods


      Gmail – Complaint/Fwd: [SR 1-284217844]

      Gmail


      Erik Ribsskog
      <eribsskog@gmail.com>


      Complaint/Fwd: [SR 1-284217844]


      Erik Ribsskog

      <eribsskog@gmail.com>


      Thu, Apr 18, 2013 at 10:33 AM

      To:
      Andy Long <along@farmfoods.co.uk>

      Hi,

      ok, I don’t want to stop eating your very good dinners, so I think I’m going to try to continue to shop in your chain.
      I hope your staff doesn’t try to murder me again.

      (Like it could seem to me).
      I also thought you would write something like that you were now going to leave the cereal-packs in the boxes, when you display them, above the freezers, to stop the packs from falling down.

      I can’t see that you’ve written something like that.
      Is it because you think the packs look better when you display them without the packaging?

      Farmfoods is really about frozen food, to me.

      So that’s why I don’t buy all my food there.

      I think you are good at frozen food, but I don’t see Farmfoods as a full-worthy alternative to e.g. Tesco, Asda or Sainsburys.

      Since your really only good on frozen-food, I think.

      If I’m allowed to be frank.

      So that’s why I just go to your shops for the chicken-steaks.
      I don’t think I’m the only custommer you have who does that.


      It’s a bit strange if you try to kill me because of that, I think.

      But these are modern times, I guess.

      With all the terror and Al Quaida and all.

      Erik Ribsskog

      On Thu, Apr 18, 2013 at 9:23 AM, Andy Long <along@farmfoods.co.uk> wrote:

      Dear Mr Ribsskog

      Thank you for your further email.

      We appreciate feedback from our customers and your comments have
      been noted.

      Kind regards
      Andy Long

      Customer Services

      On 17/04/2013 19:29, Erik Ribsskog wrote:

      Hi,

      today I shopped at Farmfoods in Walton Rd., in Kirkdale.

      The brunette lesbian, (I think she must be), seemingly hid
      behind a frezer and pushed to boxes of Wheetabix, down on a
      freezer, as if to make a load noise, as if to scare me.

      And then this cashier suddently appeared from behind that

      freezer, to put the boxes up.

      I’m an old Store Manager, who has worked for around 15 years, in
      grocery-shops.

      So I thought this was a bit strange.

      It was like she terrorised the custommers on purpose, I

      think.

      I couldn’t see any other custommers, in the shop, when I was

      there, (at around 5.40 PM, I think it was).

      Perhaps this cashier has scared all the custommers away from the
      shop?

      I’m not sure if this was on purpose, but it seemed that way, to
      me.

      So I thought I should write an e-mail about this.

      I have earlier written to you, since you stopped selling my
      favoritte chicken-steaks, (Chicken Wiglets).

      But I’ve found a new favoritte now, hot and spicy chicken
      steaks, (which you sell 3 for 2 pounds).

      They are much better than the chicken steaks at Sainsburys I

      think.

      So therefore I drop by Farmfoods, before I go to Sainsburys,
      sometimes.

      Just to buy this good tasting dinner.

      But I didn’t like that the cashier seemingly tryed to kill me by
      trying to scare me, so that I would get a heart-attack, or
      something.

      If that’s what she tried to do.

      She didn’t want to say ‘bye’ or ‘tara’ eighter.

      Only ‘see you’.

      (When I said all three).

      I think ‘bye’ is more polite than ‘see you’, if I’m not

      mistaking.

      And the cashier didn’t apologise for the load noise eighter,
      when she put the cereal-boxes back up on the shelf, over the
      freezer.

      Maybe you should let the cereal-packs stay in the box, if the
      fall down, and make a load sound, like this.

      It was almost like it sounded like a bomb, now in these
      terror-times.

      Regards,

      Erik Ribsskog

      ———- Forwarded message ———-

      From: Erik Ribsskog <eribsskog@gmail.com>
      Date: Thu, Mar 14, 2013 at 4:29 PM
      Subject: Re: [SR 1-284217844]
      To: customerservice@sainsburys.co.uk
      Cc: Andy Long <along@farmfoods.co.uk>,
      Victoria Duffy <Victoria.Duffy@asda.co.uk>

      Hi,

      I’m just back, after shopping at Farmfoods and

      Sainsbury’s.

      At Sainsbury’s a Securitas-guard patroled right in front

      of me, when I walked in to the shop.

      I thought that was almost like a provocation.

      (This was your Rice Lane shop, as usual).

      Also, in the self-service till, a Sainsbury-woman, (quite

      big), in her 40’s, suddently started lifting on my basket,
      to get to a basket, which was underneath mine.

      (From the custommer before me).

      I’ve seen at Asda.

      At the self-service tills there.

      That a sing says: ‘Always explain the intervention’.

      Your staff didn’t do this.

      She made me almost get a shock, I think I have to say.

      This was like something that could only have happened in
      Russia.

      I brought my own basket back to the entrance-area, (around
      where the Security-guard was).

      And it was no shortage of baskets there.

      So I think I have to call this a basket-case.

      Why do your staff act like they’re trained in Russia?

      This was like a provocation, I think.

      You should learn from Asda, which are owned by Wal-Mart,
      which is an American company.

      Also,  (unilke Asda, Tesco, etc), the self service tills

      in this shop.

      (Sainsbury’s Rice Lane).

      They are aqwardly placed.

      The carrier-bags are placed to far away from the custommers,
      I think.

      I think your better at own brand tinned food, than Asda.

      But you just forget my complaints about your noodles, (own
      brand), which tastes like dish-washing-water, I think.

      (Something like this).

      In your last e-mail.

      There’s no excuse for ignorance, a saying, (here in the

      UK), says.

      But I don’t think you’ve heard that saying.

      So I want to escalate all the complaints I’ve sent you,

      please.

      Also, your mashed potatoes, smell bad, which isn’t the case,
      with Asda’s own-label mashed potatoes.

      And Aldi are better at chicken-steaks, I think.

      Also, you don’t have the chicken-nuggets, (own label),

      which costs around 70 pence, that Tesco and Asda have.

      I wanted to please escalate all the complaints I’ve sent
      you, please.

      Erik Ribsskog

      On Thu, Mar 14, 2013 at 12:34

      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear

      Mr Ribsskog

      Thank you for your reply and

      further comments. I am sorry you are unhappy
      with the quality of some of our products.

      We strive to provide our

      customers with great quality products at all
      times.  I understand this has not been your
      experience and I have therefore, logged your
      comments on to our internal system and shared
      them with the relevant departments.

      We now consider this matter to be

      closed and will be having no further
      correspondence in regards to these matters.

      Kind

      regards

      Jamie

      Morris | Senior Customer Manager

      Sainsbury’s

      Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD ID:1-4P5SS0]

      —–Original Message—–
      From: eribsskog@gmail.com
      Sent: 13.03.2013 02:57:04 PM
      To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
      Subject: Re: Shopping instore [SR 1-284217844] [SR
      1-284395091] [SR 1-284658826] [SR 1-284725040] [SR
      1-284817165] [SR 1-284934883] [SR 1-285127521]

      Hi,

      also, at Christmas, your quite old femal staff

      with blonde hair.

      In the check-out.

      (I bought so much food for Christmas that I used a
      trolley and went to the manual check-out).

      She had to have antennas on her, since it was
      Christmas, it seemed.

      She was almost crying, from this ridiculus

      costume, it seemed to me.

      It reminded me of when I worked as an assistant
      manager, at Rimi Bjørndal, in Norway, from 1996 to
      1998.

      The Store Manager Kristian Kvehaugen said the
      check-out-staff had to wear santa-caps.

      But the Marocco-girl, in the check-out, took

      her red santa head-cap of all the time.

      But your staff didn’t do this.

      So it was a bit like a shop from Mars, last

      Christmas, I think.

      Also your chicken-steaks, for £1.15, doesn’t

      taste that delicous, I think.

      Erik Ribsskog

      On Wed, Mar 13, 2013 at

      1:35 PM, <customerservice@sainsburys.co.uk>
      wrote:

      Thanks for your

      email.  We
      appreciate you
      taking the time to
      get in touch as
      your feedback is
      important to us.

      We want to

      ensure you receive
      great service, so
      we need to
      investigate your
      query a little
      further.  We’ll
      be back in touch
      as soon as
      possible.  

      Thanks for your

      patience.

      The

      Customer Service
      Team

      Sainsbury’s

      Supermarkets Ltd.

      0800

      636 262

      www.sainsburys.co.uk

      —–Original

      Message—–
      From: eribsskog@gmail.com
      Sent:
      13.03.2013
      01:34:45 PM
      To: customerservice@sainsburys.co.uk
      Subject:
      Re: Shopping
      instore [SR
      1-284217844]
      [SR
      1-284395091]
      [SR
      1-284658826]
      [SR
      1-284725040]
      [SR
      1-284817165]
      [SR
      1-284934883]
      [SR
      1-285127521]

      Hi,

      is your

      head-office in
      Moscow or
      something?

      Your reply just
      look like a mess
      to me.

      Those higher

      managers, (or
      what they were),
      were definetly
      just standing
      around.

      I know what I
      saw, I’m an
      experienced
      retail-manager,
      who has worked
      for almost a
      lifetime in
      retail.

      You just invent
      a reply, it
      seems to me.

      I have no
      confidence in
      you due to this.

      These people

      weren’t even in
      uniform/work-clothes.

      Even if that
      isn’t isn’t
      reflected in
      your reply, I
      think.

      Also,

      Sainsbury’s
      low-priced
      noodles, doesn’t
      taste good.

      And Sainsbury’s
      low-priced
      potato-mash
      smells bad, I
      think.

      (I tried it

      last week-end,
      but I just threw
      it, due to the
      smell, I have to
      admit).

      Good luck

      with the
      Moscowits,
      Marsians and
      Gremlins.

      Erik Ribsskog

      On

      Wed, Mar 13,
      2013 at 12:33
      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Ribsskog

      Thank

      you for your
      further email.

      As

      detailed in my
      response of 2
      March, your
      comments have
      been escalated
      to me as
      Senior Manager
      within
      Careline. 

      In

      this reply I
      detailed our
      final response
      to the
      incident in
      out Rice Lane
      store on 14
      February
      relating to
      the inability
      to process
      your card
      payment. 

      Equallythis was
      addressed in
      my colleague
      Katrina Dicks
      reply on 4
      March.

      Similarly

      in my reply of
      2 March I
      detailed the
      reason our
      self scan
      checkouts
      where not
      functioning on
      your visit to
      the store.
      Although it
      may have
      appeared my
      colleagues in
      store were
      simply
      standing
      around, I
      assure you
      this was not
      the case.

      The

      extensive
      detail
      provided in
      each of these
      responses, and
      those
      previously
      sent by my
      team, provide
      our final
      answer on
      these points.
      I hope you can
      use the
      information
      provided and I
      have explained
      actions of my
      colleagues in
      store.

       

      Kind regards

      Stacey Canon |

      Senior
      Careline
      Manager

      Sainsbury’s

      Supermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD
      ID:1-4P5SS0]

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      08.03.2013
      03:42:07 AM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject: Re:
      Re: Re: Re:
      Re: Re:
      Shopping
      instore [SR
      1-284217844]
      [SR
      1-284395091]
      [SR
      1-284658826]
      [SR
      1-284725040]
      [SR
      1-284817165]
      [SR
      1-284934883]

      Hi,

      I’ve sent

      to your
      college,
      Katarina Dick,
      about this,
      earlier this
      week.

      (And asked her
      to escalate).

      So this is
      being dealt
      with already,
      I think I have
      to say.

      Regards,

      Erik Ribsskog

      PS.

      Here is more
      about this:

      Hi,

      ok, I

      think it’s
      strange that
      all your
      machines
      doesn’t seem
      to work.

      It was

      also a problem
      with your
      bank-terminal,
      at this shop,
      the week
      before, (I
      think it was).

      (Like I

      have discussed
      with your
      college Ajay
      Chand, like
      one can see,
      in one of the
      forwarded
      e-mails, with
      this e-mail).

      A

      bank-terminal
      that refuses
      to let people
      pay by card,
      when they have
      money, on
      their account.

      That must

      be pretty
      rear, I think.

      And that

      this store
      also have a
      group of six
      self-service
      tills, that
      doesn’t work,
      the next week.

      (Which I

      haven’t seen
      in any other
      store.

      And these

      tills have
      been around
      since 2005, at
      least, I
      remember.

      Because I

      saw them that
      year, at a big
      Sainsbury’s in
      Kensington, in
      London, where
      I lived for a
      couple of
      weeks, that
      year).

      So this

      seems very
      strange to me.

      It’s like

      an invasion of
      Gremlins, I
      think.

      And how

      about the
      group of
      higher
      managers,
      which were
      standing in
      between the
      two groups of
      self-service
      tills, on the
      mentioned
      Wednesday,
      (the ones who
      were
      monitoring me
      and the other
      custommers),
      do you have an
      explanation
      for this?

      Have you

      had problems
      with an
      invasion from
      Mars?

      I think

      it must have
      been something
      like this,
      since there
      has been so
      much strange
      ‘stuff’ going
      on in your
      store.

      Due to

      that there
      have been many
      problems, I
      would have
      wanted to
      escalate about
      this, please.

      It has

      been so much
      problems with
      the
      food-industry
      lately, (with
      the
      horse-meat-scandal
      etc), so I
      think this
      should be on a
      higher level
      in your
      organisation.

      It’s a

      problem with
      the whole
      industry, a
      lefleat I saw
      today at Tesco
      says.

      So due to

      this I want to
      escalate,
      please.

      Erik

      Ribsskog

      On

      Wed, Mar 6,
      2013 at 2:51
      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Ribsskog

      Thanks

      for your email
      and the
      further
      information
      you provided. 

      I’msorry to learn
      you’re unhappy
      with our
      response.

      As

      advised in our
      previous
      emails, if a
      card if
      declined in
      store we’re
      unable to
      establish the
      reason for
      this.  The
      instruction to
      decline the
      card comes
      direct from
      the card
      provider. 

      As I’msure you can
      appreciate, we
      need to act on
      such requests. 

      The

      only way to
      resolve this
      is to contact
      your card
      provider. 

      They’llbe able to
      carry out a
      full
      investigation
      and establish
      the reason the
      card was
      declined. 

      Unfortunately,we’re unable
      to do this on
      your behalf. 

      Your

      card provider
      wouldn’t be
      able to
      provide us
      with any of
      this
      information. 

      Thiswould
      constitute a
      breach of the
      Data
      Protection
      Act.  Your
      card provider
      will only be
      able to
      discuss this
      with you. 

      I’msorry we’re
      not able to
      assist you
      further. 

      We

      appreciate
      you’ve taken
      the time to
      contact us
      again and hope
      you’re able to
      get this
      resolved soon.

      Kind regards

      Pamela Scott |

      Customer
      Manager

      Sainsbury’s

      Supermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD
      ID:1-4P5SS0]

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      05.03.2013
      12:53:19 AM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject: Re:
      Re: Re: Re:
      Re: Shopping
      instore [SR
      1-284217844]
      [SR
      1-284395091]
      [SR
      1-284658826]
      [SR
      1-284725040]
      [SR
      1-284817165]

      Hi,

      I’ve sent

      about this
      complaint
      earlier today,
      (Monday):

      Erik

      Ribsskog

      PS.

      Here is more
      about this:

      Hi,

      ok, I

      think it’s
      strange that
      all your
      machines
      doesn’t seem
      to work.

      It was also a
      problem with
      your
      bank-terminal,
      at this shop,
      the week
      before, (I
      think it was).



      (Like

      I have
      discussed with
      your college
      Ajay Chand,
      like one can
      see, in one of
      the forwarded
      e-mails, with
      this e-mail).

      A

      bank-terminal
      that refuses
      to let people
      pay by card,
      when they have
      money, on
      their account.

      That

      must be pretty
      rear, I think.

      And

      that this
      store also
      have a group
      of six
      self-service
      tills, that
      doesn’t work,
      the next week.

      (Which I
      haven’t seen
      in any other
      store.

      And these
      tills have
      been around
      since 2005, at
      least, I
      remember.

      Because I saw
      them that
      year, at a big
      Sainsbury’s in
      Kensington, in
      London, where
      I lived for a
      couple of
      weeks, that
      year).

      So

      this seems
      very strange
      to me.

      It’s like an
      invasion of
      Gremlins, I
      think.

      And how about
      the group of
      higher
      managers,
      which were
      standing in
      between the
      two groups of
      self-service
      tills, on the
      mentioned
      Wednesday,
      (the ones who
      were
      monitoring me
      and the other
      custommers),
      do you have an
      explanation
      for this?




      Have
      you had
      problems with
      an invasion
      from Mars?

      I

      think it must
      have been
      something like
      this, since
      there has been
      so much
      strange
      ‘stuff’ going
      on in your
      store.

      Due to that
      there have
      been many
      problems, I
      would have
      wanted to
      escalate about
      this, please.

      It

      has been so
      much problems
      with the
      food-industry
      lately, (with
      the
      horse-meat-scandal
      etc), so I
      think this
      should be on a
      higher level
      in your
      organisation.

      It’s

      a problem with
      the whole
      industry, a
      lefleat I saw
      today at Tesco
      says.

      So

      due to this I
      want to
      escalate,
      please.


      Erik Ribsskog



      On

      Mon, Mar 4,
      2013 at 10:58
      AM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Ribsskog

      Thank you for
      your email
      reply. 

      I amsorry my
      colleagues
      have been
      unable to
      resolve this
      matter to your
      satisfaction. 

      I canappreciate
      your
      frustration as
      you have
      provided us
      with several
      pieces of
      information
      about your
      transaction.

      I can confirm
      that the
      information my
      colleague
      Jamie and
      Stacey
      provided you
      is correct. 

      When acustomer’s
      payment card
      is declined at
      our checkouts
      we are unable
      to identify
      why this
      decision was
      made.  The
      instruction to
      refuse payment
      comes from the
      card provider.

      I know you
      understand
      there is also
      a merchant who
      facilitates
      these requests
      on behalf of
      your card
      provider. 

      Iappreciate you
      experience of
      retail in
      Norway but
      unfortunately
      the process
      you outline
      when incidents
      like this
      occur is not
      mirrored in
      our stores.

      Whena card is
      declined in
      store we are
      unable to
      establish the
      reason. There
      can be several
      factors which
      can cause
      this, for
      example the
      merchant
      provider may
      be down. 

      We would requestyou follow the
      guidance
      offered by my
      colleagues and
      contact your
      card provider
      for further
      information.

      We appreciate
      you taking the
      time to come
      back to us and
      hope the
      information we
      have provided
      is useful.

      Kind regards

      Katrina Dick |
      Senior
      Customer
      Manager

      Sainsbury’sSupermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      02.03.2013
      05:28:17 PM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject: Re:
      Re: Re: Re:
      Shopping
      instore [SR
      1-284217844]
      [SR
      1-284395091]
      [SR
      1-284658826]
      [SR
      1-284725040]

      Hi,

      like I

      wrote in the
      first e-mail
      about this
      problem.

      If it was

      a problem with
      the
      connection,
      then the
      bank-terminals
      in Norway,
      more than
      twenty years
      ago, wrote a
      receipt, which
      was almost
      like a cheque,
      for the
      custommer to
      sign.

      The amount
      would then
      take a bit
      longer time,
      (a couple of
      days, I think
      we told the
      custommers),
      to be
      withdrawn,
      from the
      custommers’
      bank-accounts.

      So is the

      UK more than
      20 years
      behind Norway,
      when it comes
      to this?

      This doesn’t
      seem likely,
      to me.

      I wonder

      if there have
      been some
      ‘Gremlins’
      here, messing
      with my
      account.

      I think it’s
      poor
      custommer-service,
      that you don’t
      investigate
      what has
      happened here.

      I have also
      gone to
      business-school,
      and learned
      that the
      custommer is
      always right.

      I think

      the UK is poor
      on
      custommer-service.

      You should
      learn from the
      USA, I think.

      It

      doesn’t seem
      you have a
      custommer-service
      attitude,
      (towards
      custommers),
      here in the
      UK.

      Erik Ribsskog

      On

      Sat, Mar 2,
      2013 at 3:40
      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Ribsskog

      Thank

      you for your
      further email. 

      I amsorry my
      colleagues
      have been
      unable to
      resolve this
      matter to your
      satisfaction. 

      I canappreciate
      your
      frustration as
      you have
      provided us
      with several
      pieces of
      information
      about your
      transaction.
      As requested
      your
      correspondence
      has been
      escalated to
      me.

      Our

      customers
      experience is
      important to
      us.  We
      expect our
      customers to
      have the best
      service
      possible and
      it is
      disappointing
      to us that
      this has not
      been your
      experience.

      As

      my colleagues
      have
      explained,
      when a
      customer’s
      payment card
      is declined at
      our checkouts
      we are unable
      to identify
      why this
      decision was
      made.  The
      instruction to
      refuse payment
      comes from the
      card provider.

      I

      know you
      understand
      there is also
      a merchant who
      facilitates
      these requests
      on behalf of
      your card
      provider. 

      Iappreciate you
      experience of
      retail in
      Norway but
      unfortunately
      the process
      you outline
      when incidents
      like this
      occur is not
      mirrored in
      our stores.

      As

      you mention
      your card was
      then accepted
      on the second
      attempt, it
      may be there
      was a
      temporary
      error with the
      connection
      from your card
      supplier. To
      this end we
      would request
      you follow the
      guidance
      offered by my
      colleagues and
      contact your
      card provider
      for further
      information.

      I

      appreciate
      this was not
      the answer you
      were hoping
      for but I must
      stress that my
      colleagues
      have guided
      you correctly
      through all
      stages of your
      contact with
      us.  I
      hope you can
      speak with you
      banking group
      and source the
      answer you
      require.

      I

      appreciate you
      taking the
      time to get in
      touch.

       

      Kind regards

      Stacey Cannon |

      Careline
      Manager

      Sainsbury’s

      Supermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD
      ID:1-4P5SS0]

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      01.03.2013
      04:50:16 PM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject: Re:
      Re: Re:
      Shopping
      instore [SR
      1-284217844]
      [SR
      1-284395091]
      [SR
      1-284658826]

      Hi,

      thank you

      for your
      e-mail!

      I think that
      since this was
      something that
      happened, in
      your store,
      then you have
      a
      responsibility,
      to help
      finding out
      what has
      happened.

      I think it’s
      poor
      custommer-support,
      that I have to
      go in the
      bank, and ask
      them, what has
      happened.

      I’ve sent you
      the recepts
      and all, so
      this is
      something you
      could find
      out, I think.

      You are

      just being
      lazy here, it
      seems to me.

      Dear I ask to
      get this
      escalated
      again?

      Regards,

      Erik Ribsskog

      On

      Fri, Mar 1,
      2013 at 3:06
      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Ribsskog

      Thank you for

      your further
      email. 

      I amsorry you are
      unhappy with
      my colleagues’
      previous
      responses.

      I have looked

      into this
      matter and I
      can confirm
      that the
      information my
      colleagues’
      gave you is
      correct. 

      Whena card is
      declined in
      store we are
      unable to
      establish the
      reason.  There
      can be several
      factors which
      can cause
      this, for
      example the
      merchant
      provider may
      be down.

      As

      my colleagues
      have advised,
      the only way
      to establish
      what went
      wrong would be
      to contact
      your card
      provider
      directly as we
      would not be
      able to offer
      any further
      assistance
      with this
      matter.

      I

      hope this
      information is
      useful to you
      and we look
      forward to
      seeing you in
      store again
      soon
      .

      Kind regards

      Jamie Morris |

      Senior
      Customer
      Manager

      Sainsbury’s

      Supermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD
      ID:1-4P5SS0]

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      28.02.2013
      12:27:46 AM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject: Re:
      Re: Shopping
      instore [SR
      1-284217844]
      [SR
      1-284395091]

      Hi,

      I’ve

      worked as a
      store manager
      myself in
      Norway.

      And if I had
      gotten a
      complaint like
      that, I would
      have called
      the company
      which runs the
      bank-terminals,
      and asked them
      what the
      problem was.

      So this

      wasn’t good
      custommer-support,
      I think.

      Can I escalate
      this to your
      line-manager,
      please?

      Erik Ribsskog

      On

      Wed, Feb 27,
      2013 at 9:38
      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Ribsskog

      Thanks for your

      email and
      further
      comments
      relating to
      your recent
      enquiry.

      I’ve contacted

      the Rice lane
      store and
      discussed this
      with
      NicolaEdwards, the
      Customer
      Services Desk. 

      She’sasked me to
      send her
      apologies and
      was
      disappointed
      to hear of
      your
      experience. 

      She’sadvised when a
      card is
      declined in
      store we
      aren’t able to
      establish the
      reason. 

      Therecan be several
      factors which
      can cause this
      for example
      the merchant
      provider may
      be down.

      I

      appreciate the
      time you have
      taken to
      contact us and
      I hope this
      information is
      helpful.

      Kind regards

      Ajay Chand |

      Customer
      Manager

      Sainsbury’s

      Supermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD
      ID:1-4P5SS0]

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      23.02.2013
      04:27:35 PM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject: Re:
      Shopping
      instore [SR
      1-284217844]

      Hi,

      thank you

      for your
      e-mail!

      I don’t think
      it could have
      been the
      card-provider,
      that the
      problem was
      with.

      Because like
      one can see,
      on the
      recepits, that
      I attach
      copies of.

      The card
      worked again,
      a minute after
      if first had
      been refused.

      So it was

      just a
      temporarely
      problem, it
      seems.

      But like I
      wrote to you
      earlier, I’ve
      worked full
      time, as a
      cashier, for
      almost a year,
      at OBS
      Triaden, in
      Norway.

      And this

      was in
      1990/91.

      But we had
      bank-terminals,
      in every other
      till.

      And even

      20 years ago,
      this didn’t
      happen.

      If the bank
      terminals were
      off-line, then
      the custommer
      was told to
      sign a
      recepit, and
      this was then
      like a cheque,
      more or less.

      So I think
      it’s to bad,
      that this
      worked in
      Norway, 20
      years ago.

      But it doesn’t
      work in the
      UK, today.

      I know

      there is a
      company,
      in-between you
      and the banks.

      (I know,

      because I’ve
      also worked as
      a retail
      manager in
      Norway, for
      ten years, in
      the
      Rimi-chain,
      owned by ICA).

      So I

      think it could
      be some
      ‘Gremlins’
      there perhaps.

      This

      company was
      called ‘Bank
      Accept’, (or
      something), in
      Norway.

      You

      probably have
      an equivalent,
      (to Bank
      Accept), here
      in the UK.

      So I send
      again about
      this.

      Perhaps you
      could escalate
      this to your
      line-manager.

      Erik Ribsskog

      On

      Sat, Feb 23,
      2013 at 4:15
      PM, <customerservice@sainsburys.co.uk>
      wrote:

      Dear Mr Erik

      Ribsskog

      Thanks

      for your
      email. 

      I’msorry your
      visa card
      payment was
      refused at our
      Rice Lane
      store on your
      recent visit. 

      Iunderstand
      your
      disappointment
      as there was
      enough money
      in your bank.

      We are not
      aware of any
      faults with
      our card
      machines at
      the minute. 

      I canonly recommend
      that you
      contact your
      card provider.

      We
      appreciate you
      taking the
      time to get in
      touch and make
      us aware of
      this and hope
      to see you in
      store soon.

      Kind regards

      Daniel Carr |

      Customer
      Manager

      Sainsbury’s

      Supermarkets
      Ltd | 33
      Holborn,
      London | EC1N
      2HT
      customer.service@sainsburys.co.uk
      | 0800 636 262
      twitter.com/sainsburys | facebook.com/sainsburys

      [THREAD
      ID:1-4P5SS0]

      —–Original
      Message—–
      From: eribsskog@gmail.com
      Sent:
      19.02.2013
      03:24:16 PM
      To:
      “Customer.Service”
      <Customer.Service@sainsburys.co.uk>
      Subject:
      Shopping
      instore

      The
      following
      comments have
      been made:

      Full
      Name: Erik
      Ribsskog

      Email:
      eribsskog@gmail.com

      Telephone:

      Subject:
      Complaint

      User’s
      Comments: I
      was in your
      supermarket,
      in Rice Lane,
      in Liverpool,
      on Saturday,
      (14/2).

      My
      visa card
      payment was
      first refused,
      even if there
      was enough
      money, on the
      account.

      I
      haven’t
      experienced
      this before.

      (Even
      if I’ve worked
      for almost a
      lifetime, in
      retail, in
      Norway).

      Do
      you need the
      recepit-number
      etc., to
      investigate
      this?
      Regards,

      Erik
      Ribsskog

      Address:

      Nectar
      Card Number:

      Order/Reference
      Number:

      Delivery
      Date:
      QUALITY

      Store
      Name:

      Purchase
      Date:

      Product
      Name and/or
      barcode
      number:

      Other
      codes (batch;
      be; supplier):

      AVAILABILITY

      Product
      Name and/or
      barcode
      number:

      Store
      Name:

      Incident
      Date:
      GENERAL
      INFORMATION

      Store
      Name:

      Purchase
      Date:

      Product
      Name and/or
      barcode
      number:

      Other
      codes(batch;
      bbe;
      supplier):

      Reference:
      CTU-1361287453578-393

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