johncons

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    …når du har pella negerpikkær i Lågen og selt dem på dørane. Vi var ikke gamle den gangen. Vi fikk da solgt noen også – folk synes sikkert litt synd på oss. Prisen vi forlangte husker jeg ikke.
    Liker · · Ikke følg innlegget lenger · Del · 15. april kl. 00:18

    • 13 personer liker dette.
    • Elin Lundh Jeg vokste opp helt inn til Lågen. Og vi lærte orden "Negerpikkær". Jeg plukke en del langs lågen når jeg flytta hjemmefra. Prate med søstera mi på telefonen og fortalte at de sto fine i ei krukke på gulvet. Hun svarer: "Du har ikke satt dem i vann hvell?". Jo det hadde jeg jo. "Da eksploderer dem" svarte hun." IKKE SETT DEM I VANN…….. he he
    • Marianne Rosvold Nei,hverken de eller andre typer strå vi brukte skulle stå i vann.
    • Erik Ribsskog Mora mi bodde på Tagtvedt, på begynnelsen av 80-tallet.

      Og jeg bodde hos faren min i Strømm, siden slutten av 70-tallet.

      Og søstera mi Pia, hu bodde hos mora mi, på Tagtvedt.

      Og hu ville også flytte til faren min, eller Haldis Humblen, som faren min egentlig bodde hos.

      Og da Pia og jeg besøkte mora vår, i Hestehavna, rundt 1984 kanskje.

      Så sa mora vår det, at hu trodde, at Pia hadde falt i Lågen.

      (Da hu rømte til faren min).

      Og det rare er, at søstera mi bare liker negre og har unge med en neger, (Keyton), som heter Daniel, og snart er atten år.

      Kanskje søstera mi tuller på grunn av at mora mi babla om at hu hadde falt i Lågen.

      Kanskje søstera mi plukka sånne negerpikker, da hu bodde på Tagtvedt?

      Det virker ikke som at hu har glemt sine gamle Lågen-kunster, i Oslo, ihvertfall.

      (Hvis det er lov å si det).

      Mvh.

      Erik Ribsskog



    https://www.facebook.com/groups/410957598950304/

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  • Mer fra Facebook


    Morsomt å finne igjen noe gamle bæreposer fra byens matvarehus:) før de fire store kom inn og tok over bransjen.
    Morsomt å finne igjen noe gamle bæreposer fra byens matvarehus:) før de fire store kom inn og tok over bransjen.
    • 41 personer liker dette.
    • Marianne Rosvold Ja, det må man vel kalle gamle gode minner. Sånn som det er blitt nå er jo bare sorgen.
    • Erik Ribsskog Morfaren min, (Johannes Ribsskog), som bodde i Nevlunghavn, på slutten av 70-tallet, han pleide å handle på Nanset Marked, husker jeg.

      Antagelig fordi at bestemor Ingeborg ville det.

      Morfaren min kjørte en blå Mazda, var det vel.

      Husker også at det fantes et Torstrand Marked, rundt 1978/79.

      Der var det Rema, (mener jeg å huske), på begynnelsen av 2000-tallet.

      Så det er vel det ennå.

      Og Nordbyen Kjøpesenter er vel der, hvor Nanset Marked var.

      Husker også et supermarked som het Thorfinns, som vel kan ha hatt adresse Jegersborggate, (ovenfor apoteket Svanen eller noe vel, i samme bygget som Posten vel).

      Der er det vel Rimi nå eller?

      Ellers var det jo kjøpesenteret til Albert Bøe, (som jeg lurer på om var faren til Anette Bøe), som var veldig populært, på 70-tallet, sånn som jeg husker det.

      Det lå litt ned mot jernbanestasjonen, fra Torget, (ikke så langt fra der det er politistasjon nå vel.

      Noe sånt).

      Og på Domus, så kunne man tulle, når man panta flasker.

      Var det noen som sa til meg.

      For man kunne ta ut flaska igjen, av automaten, og få dobbelt pant.

      Men en gang 'ferska' en Domus-ansatt meg, husker jeg.

      Det var ikke så artig.

      Domus hadde også en egen luke, for å pante pantelapper.

      Der måtte man skrive navnet sitt, for å få panten.

      Der solgte de vel også drops-esker, på begynnelsen/midten av 70-tallet, mener jeg å huske.

      Mvh.

      Erik Ribsskog





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  • Mer fra Facebook


    Hanne Lisbeth Nyquist
    Vi “Trengte” i friminuttene borte ved huset til Jorunn og Anne Keth,,,,,,+ fotsklier,hvor vi henta vann i munnen og spytta ut på skliene…..merkelig form for leker på Halsen??????
    Liker · · Ikke følg innlegget lenger · Del · 5. august 2012 kl. 21:16

    • 14 personer liker dette.

  • Anita Heum Hærlig …å nåde den som stjærte sklia fra deg .hihi…Sprang ut i friminuttet for at ingen andre skulle ta’n

    5. august 2012 kl. 22:17 · Liker · 1

    • Ingunn Green Kristoffersen Trenging var stas. Revna nok noen jakker på det.

    5. august 2012 kl. 22:19 · Liker · 1

    • Ingunn Bakke Haraldsen Super skuffa når vaktmesteren hadde salta skliene mens vi var inne i timen….

    5. august 2012 kl. 22:23 · Liker

    • Tine Merete Rygh Var jo om å gjøre å trenge og komme ved siden av den gutten som du syntes var kjekkest den uka hihi

    5. august 2012 kl. 22:24 · Liker · 2

    • Ingunn Green Kristoffersen jepp

    5. august 2012 kl. 22:24 · Liker

    • Ingunn Bakke Haraldsen Helt klart! Og hevde klassen.

    5. august 2012 kl. 22:25 · Liker

    • Tine Merete Rygh Knepet var å få kneet bak benet til den foran og bare vippe de ut.

    5. august 2012 kl. 22:27 · Liker

    • Ingunn Bakke Haraldsen Eller skuldra… Spisse skuldre var + Albuen var juks

    5. august 2012 kl. 22:29 · Liker · 2

    • Anita Heum Lurer på om det er dæffor jeg har blitt så breiskuldra haha:)

    5. august 2012 kl. 22:53 · Liker · 1

    • Ingunn Bakke Haraldsen Trengeproff;)

    5. august 2012 kl. 22:54 · Liker · 1

    • Ingunn Bakke Haraldsen Husker vi i “Cklassen” beskyttet Jørn som ofte var innerst…

    5. august 2012 kl. 22:55 · Liker · 1

    • Anita Heum Ja jeg “ville ” stå innerst men det var en kamp mellom kula o g Lars erik hver gang ..du var ille du å

    5. august 2012 kl. 22:55 · Liker · 1

    • Anita Heum Hahaha

    5. august 2012 kl. 22:56 · Liker · 1

    • Ingunn Bakke Haraldsen Elsket trenging….sykt!! Husker det prikket i skuldrene og hendene var lamme….:-)))))

    5. august 2012 kl. 22:57 · Liker · 1

    • Anita Heum Ja det blei ille vondt noen ganger ..fyttirakker’n ..men det var guttane mot jentene ,sånn var det bare ..ikke fader om de skulle stå innerst

    5. august 2012 kl. 23:00 · Liker

  • Erik Ribsskog Husker jeg var med på trenging, i friminuttene.

    (Selv om jeg begynte på Torstrand skole, i andre klasse).

    Det var i den delen av skolegården, som vendte mot Samvirkelaget, liksom.

    Husker det var en fontene, på den sida av skolegården og, (fra da jeg bodde, i Storgata).

    Ei Jorunn, (som var glad i Lovehearts), som muligens er den samme Jorunn som du kjenner, (hu var vel 2-3-4 år eldre enn meg, og jeg er født i 1970), og ei annen jente, tok meg med til ei jente, som bodde, i en sidegata til Storgata, i andre eller tredje etasje.

    (Ei med lyst hår).

    Og jeg gikk dit en gang seinere, og spurte om hu jenta ville bli med ut og leke.

    (Vi var vel bare fire år gamle, begge to, vel).

    Og hu jenta fant ei tyggegummi-klyse, ovenfor en matbutikk, i Storgata, som lå ovenfor skolen cirka.

    (Den matbutikken som hadde karameller til ti øre).

    Og en høy kar så på oss, mener jeg å huske, ved den matbutikken.

    Hu jenta tok med tyggisen, og vaska den, i fontena, på barneskolen.

    (Som vi ikke hadde begynt på enda).

    Og jeg fikk halve tyggisen da.

    Jeg syntes at hu var litt grisete, men jeg tygde den halve klysa likevel, for å være høflig.

    Men jeg fuglte hu ikke hele veien hjem igjen.

    HU sa hu fant veien selv.

    Selv om det kunne være farlig, for det kjørte jo mye biler, (og buss), der.

    Og jeg tenkte jeg skulle besøke henne igjen, men jeg tenkte jeg fikk prøve å drøve det litt.

    Og jeg så henne ikke igjen, for plutselig en dag, så rygget det en flyttebil inn, i oppkjørselen vår, i Storgata, (vi hadde cirka halve huset, og en Herman og foreldrene hans, bodde i den delen av huset lengst fra Storgata).

    Da jeg bodde i Mellomhagen, noen år senere, så gikk jeg i første klasse, på Østre Halsen skole.

    Og da lekte vi trenging, og også mølje, like ved den fontena, husker jeg.

    En nederlender dukka også opp i skolegården der, og jeg bytta fotballkort med han, husker jeg.

    En i en annen klasse vel.

    Og han prøvde å stjele sykkelen min, husker jeg, i Mellomhagen, en søndag, (hvis jeg skjønte det riktig).

    Jeg så ihvertfall at han stod utafor huset vårt.

    Jeg tror vi var nabo med Ingunn(?), i Storgata.

    Noe sånt.

    Hu nabo-jenta, i Storgata, sa ihvertfall det en gang til meg, da vi bodde i Mellomhagen, og jeg var i skolegården, at hu hadde sett meg naken, på Hvittensand.

    Men vi flytta jo til Storgata, da jeg var tre år gammel.

    Så husker jeg ikke, hvordan mora mi gjorde det, på den tida.

    Men mora mi lot meg og søstera mi gå rundt nakne, og sa at vi var blomsterbarn, på ei øy, utafor Halsen et sted, med blomsterkranser i håret, en St. Hansaften kanskje.

    Så mora mi var litt hippie kanskje, da.

    Det er muilg.

    Men jeg husker også at jenter eldre enn 3-4 år, pleide å bade nakne, på Hvittensand.

    Så det var vel ikke bare meg, som hu Ingunn(?), hadde sett naken der, tror jeg.

    Hvem vet.

    Mvh.

    Erik Ribsskog

    https://www.facebook.com/groups/471474256203949/

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  • Mer fra Facebook


    Butikker, Ebba kiosk, Kiosken rett over Falck, Bertsen dagligvare, Bertsen Elektro, pappas kjøttbutikk, S-laget, Jacobsen kiosk, Finn Hansen dagligvare, Alviniussen, Garnbutikken til xxx og Berit, enda en dagligvare, det var Storgata, videre i rekkeviksgate, Baker Johnsen, Strikkebutikk, Sending i Hølabekken. Jøss for et yrende liv det var.
    • 35 personer liker dette.
    • Hanne Lisbeth Nyquist Bestemora mi Hjørdis Trulsen hadde brusutsalg i Bryggerhuset i Rekkeviksgate 2 fra 1967 og framover,bestefar Håkon tok over når hun døde
    • Elisabeth Leifsen Akkja…. Skjønner jeg får litt av en jobb, når jeg skal forsøke å rydde opp i dette, men det er jo i egeninteresse. Og da må jeg vel også prøve og tidfeste noe av dem. Men jeg synes det er artig å tenke tilbake på det livet som engang var. En klok mann sikkert, sa at dette med alle disse butikkene kom av at folk måtte gå til nærbutikken – de var ikke mobile de fleste. .
    • Erik Ribsskog Var det faren din som hadde slakterbutikk, borte ved brua, over Lågen der?

      Morfaren min Johannes Ribsskog, (mora mi var skilt, og skifta navn på meg, fra Olsen til Ribsskog, mens vi bodde i Mellomhagen, var det vel), dro med meg dit en gang, som han var på besøk hos oss, i Mellomhagen, hvor vi bodde, da jeg var 5-6-7 år gammel, (var det vel).

      Jeg husker også tre matbutikker, fra rundt Storgata, da jeg bodde der, da jeg var 3-4 år gammel.

      Det var Samvirkelaget, en butikk i Storgata, (bort mot Hvittensand, fra der vi bodde, ovenfor skolen), og en butikk litt ned mot havna der, (i et hvitt trehus vel).

      Dette var i 1973-1974.

      Den matbutikken i Storgata hadde karameller til ti øre, (med papir i forskjellige farger), så jeg gikk oftest dit, må jeg innrømme.

      Mvh.

      Erik Ribsskog



    https://www.facebook.com/groups/471474256203949/

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    når du som barneskoleelev har stått musestille på toppen av bakken ved Mellomhagen Ungdomsskole og ventet på at det skulle ringe inn, før du torte å tasse inn til den åh, så skrekkelige skoletannlegen..
    Liker · · Ikke følg innlegget lenger · Del · 5. august 2012 kl. 22:07

    • 10 personer liker dette.
    • Hilde Laksmark hehe det glemmer en ikke…husker at jeg spurte om å få time fra morgene av eller siste skoletime,,,,for da slapp jeg å gå bakken to ganger..men nei da…måtte ta timen når det passet henne,,,timene ble delt ut i klassen…
    • Hanne Merethe Thomassen Den tannlegen har bokstavleig talt satt sine spor hos meg! Både fysisk og psykisk ;-O
    • Hilde Laksmark Som de fleste skoletannlegene gjorde,,,etter hva jeg har hørt…
    • Hanne Merethe Thomassen Ja, tror ikke det er mange som husker skoletannlege-besøkene på den tiden med bare glede Var litt andre pedagogiske tilnærminger de brukte da;-)
    • Anita Heum Det var bare helt forferdelig ,først igjennom alle de store ungdommane som visste at lille du skulle til skrekkelige K.H.Å så inn til henne som fikk betalt for hvert høll hun lagde på oss uskyldige ..
    • Anita Heum Dattern min skulle til skoletannlegen ,på sykehuset for noen år siden ..Skulle egentlig ha ei Elisabet .Men hun var syk den dagen .Da det var vår tur sa hun ,At vi hadde fått time hos K.H. isteden…… NEI SA JEG ,DATTERN MIN SKAL IKKE TIL HENNE så da ble det ingen tanntime på dattern min ..så vi gikk …
    • Kari-Ann Kristiansen Jeg gjorde akkurat det samme. Ikke tale om, sa jeg
    • Berit van Walraven Har jeg også gjort med mine unger
    • Anita Heum Hahaha såååå hærlig digger det
    • Merete Stangeland Det kan jeg kjenne godt igjen ja..
    • Erik Ribsskog Vi ble sendt to og to, til tannlegen, i Mellomhagen.

      Jeg bodde i Mellomhagen, men jeg pleide å gå hjem forbi Gulf/Shell der, for jeg var nabo med Pål Andre og hans to brødre, som var ganske tøffe, så jeg pleide å gå gjennom skogen, (da kom jeg ut ved Shell der), til skolen, og rundt ved brua over Lågen der, når jeg skulle hjem, (en vei en bondesønn, ved Skreppestad der, i klassen min, også gikk, husker jeg), for å unngå Pål Andre og brødrene hans, da.

      Jeg og han jeg gikk sammen med, (til tannlegen), vi tok igjen de to som gikk noen minutter før oss, ved den kiosken, som var i krysset, der veien mot fotballbanen til Halsen IF gikk.

      (Like ved der Mellomhagen begynner, da).

      Mora mi ville at jeg skulle være flink på skolen, så jeg prøvde alltid å være best i alt da, husker jeg.

      Og jeg løp over veien, for å ta dem igjen, og ble nesten kjørt over, av en Mercedes, husker jeg.

      Jeg pleide å sykle rundt, ved den ungdomsskolen, etter skoletid.

      Vi hadde en fotballbane like ved der, som jeg noen ganger fikk lov å bli med å spille på, (med de andre ungene), selv om jeg hadde bodd på ei hytte, i Brunlanes, etter at vi bodde i Storgata, så jeg var mest vant med skogen osv., ved hytta i Brunlanes, og der var det ikke så mange unger, å spille fotball med, for eksempel.

      Bak ungdomsskolen så var det mulig å finne viskelær, som elevene hadde kasta ut av vinduene, (av en eller annen grunn), husker jeg.

      Søstera mi Pia fant også liljekonval, (var det vel), i skogkanten, bak fotballbanen, husker jeg.

      Mvh.

      Erik Ribsskog



    https://www.facebook.com/groups/471474256203949/

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    Roy Olsen
    Her er et par bilder på oppfordring fra Tom Grimstad. På det øverste ser vi Jegersborggata 17 A, nærmest, så 17 og 17 D, og på den andre sida av Trygves gate, ser vi nr. 21 som fortsatt står. På begge bildene har vi nr. 14 i høyre bildekant. Vi ser også så vidt skiltet til Hjørdis Landhjems butikk.



    Her er et par bilder på oppfordring fra Tom Grimstad. På det øverste ser vi Jegersborggata 17 A nærmest, så 17 og 17 D, og på den andre sida av Trygves gate ser vi nr. 21 som fortsatt står. På begge bildene har vi nr. 14 i høyre bildekant. Vi ser også så vidt skiltet til Hjørdis Landhjems butikk.

    Liker · · Ikke følg innlegget lenger · Del · 22. april kl. 23:29

    • 28 personer liker dette.

    • Vise 26 kommentarer til

    • Reidun Fevang Gikk den veien maaange ganger, fra skolen og til tante Lillian i Nansetgt. Og ja, vi hadde det flott den gang.

    24. april kl. 21:00 · Liker

    • Astrid Andersen Fru Landhjem hadde kolonial i en del av første etg. i fjerde huset til venstre. Ludvigsen bodde da i andre etg.

    24. april kl. 22:19 · Liker

  • Erik Ribsskog Fru Landhjem hadde vel kolonial, i den 60/70-talls blokka, som man bare ser en flik av, på det øverste bildet.

    Jeg bodde i Jegersborggate 16, (det lave, hvite huset, der hu jenta, (er det vel), står rett ved, på det nederste bildet), fra våren 1978 til høsten 1979, (som 8-9-åring).

    (Mora mi bodde der, men jeg flytta tilbake til faren min i Strømm, etterhvert.

    Men jeg besøkte mora mi i en del helger, da).

    En gang, (før jeg flytta til faren min), som jeg gikk i Jegersborggate, (mora vår pleide å hive ut søstera mi og meg, for å leke, hele tida), så så jeg at katten vår Pusi, (en norsk skogkatt fra Mellomhagen i Østre Halsen, hvor vi bodde, i et par år, før vi flytta, til Jegersborggate), gikk inn, i kjellerdøra, hos Fru Landhjem.

    Jeg kjefta på Fru Landhjem, siden det var vår katt, som hu nesten tok, da.

    Og Fru Landhjem viste at katten fikk mat der, da.

    (Hu tok meg med bak disken og ned trappa til lageret og spiserommet hennes, hvor bykattene fikk mat, da).

    Etter dette ble nesten Fru Landhjem som en ny kamerat.

    Jeg gikk noen få ganger ærend for henne, på posten.

    (Og henta reklameplakater, som jeg syntes var kjedelige).

    Og da fikk jeg en is, til en krone, husker jeg.

    Og en gang fikk jeg en fotball-pocket, som ingen kjøpte, husker jeg.

    Fru Landhjems butikk lukta godt, av kaffe, siden hu malte opp kaffebønner, i en elektrisk kværn der, for kundene.

    (Noe jeg noen ganger måtte kjøpe, for mora og stefaren min.

    For jeg måtte gå ærend for dem, da.

    Og noen ganger bruke sparepengene mine, (som jeg hadde fått, av faren min, i Strømm), på kaffe, til dem, siden dem hadde dårlig råd, da).

    Mvh.

    Erik Ribsskog

    for noen sekunder siden · Liker

    https://www.facebook.com/groups/410957598950304/

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  • Nå har jeg satt på Pinterest-knapper, på Posegodt, igjen, (etter å ha gjort om designen). Det gikk litt enklere nå, etter at jeg har fått meg en raskere bredbåndlinje

    pin it-knapper

    http://www.posegodt.net/

    PS.

    Jeg er også ferdig, med å gjøre om labelene, sånn at de skrives rett på nettsiden, (og man slipper å lage et bilde, med varetekst på).

    Og når jeg jobba med det, så merka jeg det, at det kanskje så litt rart ut.

    At 240 grams poser, med naturlig lakris, koster det samme, som 200 grams posene, med ‘vanlig’ lakris.

    (Og det var også flere eksempler, som jeg la merke til).

    Så jeg tror at jeg skal begynne å regne ut alle prisene, etter en kalkyle.

    (For nå er det jo enkelt å forrandre prisene, og).

    Og den kalkylen, den blir nok sånn, (ihverfall i begynnelsen), at jeg regner prisen det koster, å sende en vare, til Norge.

    Og så tjener jeg penger, hvis jeg selger mer enn en vare.

    (Siden portoen per vare da er lavere).

    Så innkjøpspris pluss emballasje pluss porto, blir utsalgsprisen, per vare, da.

    Og hvis jeg finner ut at dette blir for lavt, så legger jeg kanskje på en liten avanse, på denne kalkylen, da.

    Vi får se.

    Jeg har også lurt på, om jeg bare skal skrive det, under ‘Levering’, at alle bestillinger til Norge, må være på under 200 kroner.

    På grunn av tollgrensen.

    Det ser kanskje litt mer ordentlig ut.

    (Selv om jeg gjør det på en måte, som jeg har kopiert, fra andre firma, som selger CD-er osv., til Norge).

    Men jeg får tenke litt mer på dette.

    Vi får se.

    Jeg skal også prøve å få lagt ut månedens nye vare, for april, i morgen.

    (Det er forresten Cadbury Eclairs).

    Jeg må bare få tatt bilde først, og rendert dette, (heter det vel).

    Månedens vare, for mai, det hadde jeg tenkt at skulle være Pontefract Cakes.

    Så dette er egentlig varer, som jeg har hatt tidligere, på nettbutikken.

    Men bildene har vært litt dårlige.

    Og dette er egentlig ikke ‘grunnsortementet’, på Posegodt.

    For det er jo Glacier Mints, (eller ‘Isbre-drops’), da.

    Og jeg har forrandret konseptet.

    Så nå selger jeg bare posegodt.

    Så da tar jeg inn det posegodtet, som jeg ‘heiv ut’, da jeg rydda opp litt, (i bilder osv.), på nettbutikken, igjen.

    Siden jeg nå har et klarere konsept, da.

    Og da synes jeg at jeg ser det, at disse varene passer bra.

    Dessuten så har Taveners slutta, med en type karameller.

    (Nemlig fløtekarameller.

    Som de pleide å selge, i fabrikkutsalget sitt, i Fairfield, ihvertfall).

    Så jeg hiver inn noen eclairs, (som er karameller fylt med sjokolade), under ‘Karameller’, i vare-menyen, på Posegodt, da.

    Jeg tror at det er greit å plassere eclairs, under karameller.

    Det blir litt norsk, kanskje.

    Men jeg er jo fra Norge.

    Så da må jo det være greit, mener jeg.

    Så vi får se om jeg klarer å få disse tingene fremover.

    Vi får se.

    Mvh.

    Erik Ribsskog

    , ,

  • Jeg sendte en ny klage til Sainsbury’s


    Gmail – RE: Re: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693] [SR 1-287511685]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Re: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693] [SR 1-287511685]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Apr 21, 2013 at 1:22 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,


    if I’m allowed to be frank, and tell my opinion.

    Then I’d say that I think it’s a bit strange that you don’t follow the office-hours.

    Then I just think you are a ‘bunch’ of under-paid people, who sit in a call-centre, and really write something, to get the custommers to stop complaining.


    (Without really knowing about the cases).

    That’s the impression I get of Sainsbury’s custommer-support then.

    When you send to me in the week-end.

    So that’s also a complaint, I guess.


    (One of quite many now).

    Regards,

    Erik Ribsskog

    On Sun, Apr 21, 2013 at 1:02 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and for the further information you provided.

    I’ve logged your comments about this incident on our system for the attention of the appropriate department.  This information is now available to them to discuss at their next review. Please be assured we’ll continue to monitor customer feedback on this subject to ensure we’re addressing any concerns that arise.
    If there’s anything else we can assist you with, please email us at customerservice@sainsburys.co.uk or give the Careline a call on 0800 63 62 62, holding at the menu.
    We appreciate your feedback as it helps us to constantly improve our customers’ experience.  We’re grateful you took the time to contact us and hope to see you in store again soon.

    Kind regards

    Matthew Tranter | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.04.2013 02:48:09 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]

    Hi,

    this was an e-mail I sent to Farmfoods and copied to you:

    from:

    Erik Ribsskog <eribsskog@gmail.com>

    to:

    along@farmfoods.co.uk

    cc:

    customerservice@sainsburys.co.uk

    date:

    Wed, Apr 17, 2013 at 7:29 PM

    In the e-mail I mention that Farmfoods are better at chicken steaks, than Sainsburys are.


    It also seems that Farmfoods are better at reading e-mail-headers than Sainsburys are.


    Or are you just pretending you didn’t understand this?

    It seems a bit strange that a big company like Sainsbury doesn’t know how to read the header of an e-mail.


    Erik Ribsskog

    On Fri, Apr 19, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email.

    I’m having difficulty understand your email. It seems your email is directed for the attention of Farmfoods but you’ve written to us at Sainsbury’s instead.

    If you would like to address an issue in any of our stores, please give us a call on 0800 636262 where one of my colleagues will be happy to assist you.

    We appreciate you taking the time to email us and hope to see you in store a soon.

    Kind regards

    Stephen Higgins | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 17.04.2013 07:29:59 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Complaint/Fwd: [SR 1-284217844]

    Hi,

    today I shopped at Farmfoods in Walton Rd., in Kirkdale.


    The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.

    And then this cashier suddently appeared from behind that freezer, to put the boxes up.


    I’m an old Store Manager, who has worked for around 15 years, in grocery-shops.


    So I thought this was a bit strange.

    It was like she terrorised the custommers on purpose, I think.

    I couldn’t see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).


    Perhaps this cashier has scared all the custommers away from the shop?

    I’m not sure if this was on purpose, but it seemed that way, to me.


    So I thought I should write an e-mail about this.


    I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).


    But I’ve found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).

    They are much better than the chicken steaks at Sainsburys I think.


    So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.


    Just to buy this good tasting dinner.


    But I didn’t like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

    If that’s what she tried to do.


    She didn’t want to say ‘bye’ or ‘tara’ eighter.


    Only ‘see you’.

    (When I said all three).

    I think ‘bye’ is more polite than ‘see you’, if I’m not mistaking.

    And the cashier didn’t apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.


    Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.


    It was almost like it sounded like a bomb, now in these terror-times.


    Regards,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Mar 14, 2013 at 4:29 PM
    Subject: Re: [SR 1-284217844]
    To: customerservice@sainsburys.co.uk
    Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>

    Hi,

    I’m just back, after shopping at Farmfoods and Sainsbury’s.

    At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.


    I thought that was almost like a provocation.

    (This was your Rice Lane shop, as usual).

    Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

    (From the custommer before me).


    I’ve seen at Asda.


    At the self-service tills there.


    That a sing says: ‘Always explain the intervention’.


    Your staff didn’t do this.


    She made me almost get a shock, I think I have to say.


    This was like something that could only have happened in Russia.


    I brought my own basket back to the entrance-area, (around where the Security-guard was).

    And it was no shortage of baskets there.


    So I think I have to call this a basket-case.


    Why do your staff act like they’re trained in Russia?

    This was like a provocation, I think.


    You should learn from Asda, which are owned by Wal-Mart, which is an American company.

    Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


    (Sainsbury’s Rice Lane).


    They are aqwardly placed.


    The carrier-bags are placed to far away from the custommers, I think.

    I think your better at own brand tinned food, than Asda.


    But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


    (Something like this).


    In your last e-mail.

    There’s no excuse for ignorance, a saying, (here in the UK), says.


    But I don’t think you’ve heard that saying.

    So I want to escalate all the complaints I’ve sent you, please.


    Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

    And Aldi are better at chicken-steaks, I think.

    Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

    I wanted to please escalate all the complaints I’ve sent you, please.


    Erik Ribsskog

    On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

    We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

    We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 13.03.2013 02:57:04 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.


    In the check-out.


    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.

    She was almost crying, from this ridiculus costume, it seemed to me.


    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.

    So it was a bit like a shop from Mars, last Christmas, I think.

    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    www.sainsburys.co.uk

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.


    You just invent a reply, it seems to me.


    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.


    Even if that isn’t isn’t reflected in your reply, I think.

    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.

    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).

    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
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    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
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    **********************************************************************

    , ,

  • Jeg sendte en e-post til Sainsbury’s


    Gmail – RE: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    RE: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Apr 19, 2013 at 2:46 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    this was an e-mail I sent to Farmfoods and copied to you:

    from:

    Erik Ribsskog <eribsskog@gmail.com> to: along@farmfoods.co.uk

    cc:

    customerservice@sainsburys.co.uk

    date:

    Wed, Apr 17, 2013 at 7:29 PM

    In the e-mail I mention that Farmfoods are better at chicken steaks, than Sainsburys are.


    It also seems that Farmfoods are better at reading e-mail-headers than Sainsburys are.

    Or are you just pretending you didn’t understand this?

    It seems a bit strange that a big company like Sainsbury doesn’t know how to read the header of an e-mail.


    Erik Ribsskog

    On Fri, Apr 19, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email.

    I’m having difficulty understand your email. It seems your email is directed for the attention of Farmfoods but you’ve written to us at Sainsbury’s instead.

    If you would like to address an issue in any of our stores, please give us a call on 0800 636262 where one of my colleagues will be happy to assist you.

    We appreciate you taking the time to email us and hope to see you in store a soon.

    Kind regards

    Stephen Higgins | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 17.04.2013 07:29:59 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Complaint/Fwd: [SR 1-284217844]

    Hi,

    today I shopped at Farmfoods in Walton Rd., in Kirkdale.


    The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.

    And then this cashier suddently appeared from behind that freezer, to put the boxes up.


    I’m an old Store Manager, who has worked for around 15 years, in grocery-shops.


    So I thought this was a bit strange.

    It was like she terrorised the custommers on purpose, I think.

    I couldn’t see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).


    Perhaps this cashier has scared all the custommers away from the shop?

    I’m not sure if this was on purpose, but it seemed that way, to me.


    So I thought I should write an e-mail about this.


    I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).


    But I’ve found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).

    They are much better than the chicken steaks at Sainsburys I think.


    So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.


    Just to buy this good tasting dinner.


    But I didn’t like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

    If that’s what she tried to do.


    She didn’t want to say ‘bye’ or ‘tara’ eighter.


    Only ‘see you’.

    (When I said all three).

    I think ‘bye’ is more polite than ‘see you’, if I’m not mistaking.

    And the cashier didn’t apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.


    Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.


    It was almost like it sounded like a bomb, now in these terror-times.


    Regards,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Mar 14, 2013 at 4:29 PM
    Subject: Re: [SR 1-284217844]
    To: customerservice@sainsburys.co.uk
    Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>

    Hi,

    I’m just back, after shopping at Farmfoods and Sainsbury’s.

    At Sainsbury’s a Securitas-guard patroled right in front of me, when I walked in to the shop.


    I thought that was almost like a provocation.

    (This was your Rice Lane shop, as usual).

    Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40’s, suddently started lifting on my basket, to get to a basket, which was underneath mine.

    (From the custommer before me).


    I’ve seen at Asda.


    At the self-service tills there.


    That a sing says: ‘Always explain the intervention’.


    Your staff didn’t do this.


    She made me almost get a shock, I think I have to say.


    This was like something that could only have happened in Russia.


    I brought my own basket back to the entrance-area, (around where the Security-guard was).

    And it was no shortage of baskets there.


    So I think I have to call this a basket-case.


    Why do your staff act like they’re trained in Russia?

    This was like a provocation, I think.


    You should learn from Asda, which are owned by Wal-Mart, which is an American company.

    Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


    (Sainsbury’s Rice Lane).


    They are aqwardly placed.


    The carrier-bags are placed to far away from the custommers, I think.

    I think your better at own brand tinned food, than Asda.


    But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


    (Something like this).


    In your last e-mail.

    There’s no excuse for ignorance, a saying, (here in the UK), says.


    But I don’t think you’ve heard that saying.

    So I want to escalate all the complaints I’ve sent you, please.


    Also, your mashed potatoes, smell bad, which isn’t the case, with Asda’s own-label mashed potatoes.

    And Aldi are better at chicken-steaks, I think.

    Also, you don’t have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

    I wanted to please escalate all the complaints I’ve sent you, please.


    Erik Ribsskog

    On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

    We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

    We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 13.03.2013 02:57:04 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    also, at Christmas, your quite old femal staff with blonde hair.


    In the check-out.


    (I bought so much food for Christmas that I used a trolley and went to the manual check-out).


    She had to have antennas on her, since it was Christmas, it seemed.

    She was almost crying, from this ridiculus costume, it seemed to me.


    It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


    The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

    But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

    But your staff didn’t do this.

    So it was a bit like a shop from Mars, last Christmas, I think.

    Also your chicken-steaks, for £1.15, doesn’t taste that delicous, I think.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

    Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

    We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

    Thanks for your patience.

    The Customer Service Team

    Sainsbury’s Supermarkets Ltd.

    0800 636 262

    www.sainsburys.co.uk

    —–Original Message—–
    From: eribsskog@gmail.com

    Sent: 13.03.2013 01:34:45 PM
    To: customerservice@sainsburys.co.uk
    Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

    Hi,

    is your head-office in Moscow or something?

    Your reply just look like a mess to me.

    Those higher managers, (or what they were), were definetly just standing around.


    I know what I saw, I’m an experienced retail-manager, who has worked for almost a lifetime in retail.


    You just invent a reply, it seems to me.


    I have no confidence in you due to this.

    These people weren’t even in uniform/work-clothes.


    Even if that isn’t isn’t reflected in your reply, I think.

    Also, Sainsbury’s low-priced noodles, doesn’t taste good.


    And Sainsbury’s low-priced potato-mash smells bad, I think.

    (I tried it last week-end, but I just threw it, due to the smell, I have to admit).

    Good luck with the Moscowits, Marsians and Gremlins.


    Erik Ribsskog

    On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.

    As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

    In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

    Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

    The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

     

    Kind regards

    Stacey Canon | Senior Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 08.03.2013 03:42:07 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

    Hi,

    I’ve sent to your college, Katarina Dick, about this, earlier this week.

    (And asked her to escalate).


    So this is being dealt with already, I think I have to say.


    Regards,


    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.

    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.

    (Which I haven’t seen in any other store.

    And these tills have been around since 2005, at least, I remember.

    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.

    It’s like an invasion of Gremlins, I think.

    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.

    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.

    Erik Ribsskog

    On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

    As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

    The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

    Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

    We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

    Kind regards

    Pamela Scott | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 05.03.2013 12:53:19 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

    Hi,

    I’ve sent about this complaint earlier today, (Monday):

    Erik Ribsskog

    PS.


    Here is more about this:

    Hi,

    ok, I think it’s strange that all your machines doesn’t seem to work.


    It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).



    (Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

    A bank-terminal that refuses to let people pay by card, when they have money, on their account.

    That must be pretty rear, I think.

    And that this store also have a group of six self-service tills, that doesn’t work, the next week.


    (Which I haven’t seen in any other store.


    And these tills have been around since 2005, at least, I remember.


    Because I saw them that year, at a big Sainsbury’s in Kensington, in London, where I lived for a couple of weeks, that year).

    So this seems very strange to me.


    It’s like an invasion of Gremlins, I think.


    And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



    Have you had problems with an invasion from Mars?

    I think it must have been something like this, since there has been so much strange ‘stuff’ going on in your store.


    Due to that there have been many problems, I would have wanted to escalate about this, please.

    It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

    It’s a problem with the whole industry, a lefleat I saw today at Tesco says.

    So due to this I want to escalate, please.


    Erik Ribsskog



    On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

    I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
    We appreciate you taking the time to come back to us and hope the information we have provided is useful.

    Kind regards

    Katrina Dick | Senior Customer Manager
    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262
    twitter.com/sainsburys | facebook.com/sainsburys

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 02.03.2013 05:28:17 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Hi,

    like I wrote in the first e-mail about this problem.

    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.

    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.


    I think it’s poor custommer-service, that you don’t investigate what has happened here.


    I have also gone to business-school, and learned that the custommer is always right.

    I think the UK is poor on custommer-service.


    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

    ,

  • Jeg sendte en ny e-post til amerikanske immigrasjons-myndigheter


    Gmail – FW: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>


    FW: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?


    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Apr 19, 2013 at 8:07 AM

    To:
    “RedressFinal, TRIP” <TRIP@tsa.dhs.gov>

    Cc:
    post@mfa.no

    Hi,

    I’ve gotten a letter from you, some years back, regarding this.

    But I was hoping to also get compensation now, since I got that after the problems with goving to the Isle of Man.

    I had one of those new passports, (Norwegian passports), with a built in visa.

    But even if I had that, I was sent back, from the airport in Detroit, in 2005.

    So this was very disapointing, that I couldn’t travel to the USA on a passport with visa in.


    And after the problems with going to Isle of Man, then I remembered the Detroit-case, from 2005.

    But I’ve used a lot of time on this case already.

    So I’ll just send a copy of this e-mail to the Norwegian Foreign Ministry.

    I don’t have the time to learn how to be an expert on US imigration at the moment, unfortunately.

    I was just hoping to at least get my travel-expensed covered.

    Since I think I was treated a bit unfair, to be honest.

    But I don’t want to sit all day, for days, with this case.


    So I’ll just think a bit more what to do with this case.

    Maybe I’ll read up more later.

    We’ll see.
    Regards,

    Erik Ribsskog

    On Thu, Apr 18, 2013 at 2:33 PM, RedressFinal, TRIP <TRIP@tsa.dhs.gov> wrote:

    Please know that CBP does not provide compensation to travelers who are refused entry into the United States.

    The U.S. Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experience during their travel while screening at transportation hubs, such as airports and train stations, or while crossing U.S. borders.  Examples of travel difficulties may include:

    • watch list issues
    • screening problems at ports of entry

    • situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs.
      •                                                  

      DHS TRIP is part of an effort by the United States Departments of State and Homeland Security to welcome travelers while still securing our country from those who want to do us harm.

      Participation in the DHS Traveler Redress Inquiry Program is voluntary.  If you wish to apply, you may do so by visiting: www.dhs.gov/TRIP.  

      In the alternative, you may complete the appended Traveler Inquiry Form, provide your original signature, and then return it with a copy of at least one unexpired photograph-bearing government-issued travel document (e.g., driver’s license or unexpired passport) to Trip@dhs.gov or mailed to the following address:

      U.S. Department of Homeland Security

      Traveler Redress Inquiry Program (DHS TRIP)
      601 South 12th Street, TSA-901

      Arlington, VA  20598-6901



      Sincerely,
      DHS TRIP

      From: Erik Ribsskog [mailto:eribsskog@gmail.com]

      Sent: Sunday, April 14, 2013 4:48 AM
      To: LAB-HQ; Trip@dhs.gov
      Cc: post@mfa.no
      Subject: Update/Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

      Hi,
      it isn’t only the USA who have refused me to go on holiday, for funny reasons.
      This easter Isle of Man also did the same.

      The difference is that I get a refund, for my ticket-expenses this time.


      USA owe me around £2000 in ticket-expenses, I think.
      And you should also pay like a million dollars in compensation for messing with me, I think.


      Erik Ribsskog

      PS.

      Here is more about this:

      Image removed by sender. Gmail

      Erik Ribsskog
      <eribsskog@gmail.com>

      Update/Fwd: Your booking at Adelphi Hotel

      Erik Ribsskog

      <eribsskog@gmail.com>

      Sun, Apr 14, 2013 at 1:13 AM


      To:
      adelphihotel@hotmail.com

      Cc:
      iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int, Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

      Hi again,

      my grandmother Ingeborg, told me, (and possibly my sister Pia), in the 80’s or 90’s, that my aunt Ellen, always used to be the first of the airplane, from where she lived in Switzerland, when she went to her old home-land Norway.

      And aunt Ellen didn’t have any luggage, for some reason.


      So my aunt Ellen always had to go throw a horrible control, where they looked for narcotica, my grandmother said.


      I guessed they must have put their fingers up both my aunt Ellens anus and vagina, to look for drugs there.

      (That’s how it must have been, I guess, even if my grandmother didn’t detail it like that.

      But she was shook, so I guess it must have been like that, by interperating what my grandmother said and how she looked, while she told this).


      But I don’t know if these people found any drugs in my aunt Ellens vagina and anus.


      My sister Pia and I visited aunt Ellen in Switzerland, in the summer of 1987, and then aunt Ellen told us that she grew a kind of mariuahna, in her garden, after planting seeds, from bird-seeds-(food)-bags.


      And she sent this mild mariuana to friends in Denmark labeling it ‘herb-tea’, I remember she said, and the Danish customs always let her send the marijuana, my aunt said, probably because she’s after Løvenbalk and Danish King Christoffer II and Plantagenet, etc.

      But I don’t know if the airport-control found any narcotics, in my aunts vagina and anus.


      But it’s a bit relief, for me, after being the victim of this homosexual clapping, from the SIA ID-guy Moreton.


      That my aunt also get sexualy harrased when she goes abroad.

      So it’s isn’t only me, in my familiy, at least.


      But my aunt don’t send my inheretence, after grandmother Ingeborg, who died in 2009.


      Becuase my aunt has moved back to Norway now.


      But I guess Ellen uses these money for narcotics.


      Who knows.

      Just as an update.


      Erik Ribsskog

      ———- Forwarded message ———-

      From: Erik Ribsskog <eribsskog@gmail.com>


      Date: Sun, Apr 14, 2013 at 12:16 AM
      Subject: Re: Your booking at Adelphi Hotel
      To: adelphi hotel 3 star <
      adelphihotel@hotmail.com>
      Cc:
      iom.reservations@steam-packet.com, l.kennedy@easylaw.co.uk, emb.london@mfa.no, hv-02.kontakt@mil.no, enquiries@tynwald.org.im, gudmundur.einarsson@efta.int, eftacourt@eftacourt.int,Elin.BJERKEBO@efta.int, inquiries2@un.org, HRW UK <hrwuk@hrw.org>, amnestyis <amnestyis@amnesty.org>, info@sia.homeoffice.gov.uk, info@steampacketholidays.com

      Hi,

      thank you for the e-mail!

      I didn’t have the chance to cancel 24 hours in advance, due to that the ferry-company refused me to go with the ferry, to the Isle of Man, on the same day, that the booking was for.

      This was just some silly terror-stuff, I’d say.

      Two guys without uniform attacked me, after I’d passed the ferry-company security-guards.


      So these weren’t really working for the ferry-company, I think.

      And the captain used some gossip, as excuse, for not letting me go with the ferry.


      And the guys without uniform, (but with SIA-ID’s), they, (Mr. Moreton), touched me, all over my upper-body.


      It was like gay sex, I think.


      I’m never going to go to the Isle of Man again.


      One have to have gay sex with terrorists to go there, it seems.


      I suspect the Order of St. John.


      At least, my grandmother Ingeborg, (who was from Danish royalty), once told me, (in the 90’s, I think it must have been), that my aunt Ellen always was harrased when she traveled abroad.


      It’s that order who mess with people who are after Plantagenet etc., I think.


      Something like that.

      But thanks for the e-mail.


      Really I should have gotten millions of pounds in compensation, for this terror-act.

      But this order also controls the lawyers, I think, so I don’t think I’m going to get a penny.


      At least not a penny more than the ticket(s).

      Thanks again for the e-mail!

      Regards,


      Erik Ribsskog

      On Fri, Apr 12, 2013 at 2:36 PM, adelphi hotel 3 star <adelphihotel@hotmail.com> wrote:

      Thank you for your e mail, sadly if you are a no show full price is taken had you let us know 24 hour earlier no charge would have been taken.  please see booking .com contract. Yours L Carr………Adelphi



      Date: Thu, 11 Apr 2013 16:02:17 +0100
      Subject: Fwd: Your booking at Adelphi Hotel

      From:
      eribsskog@gmail.com
      To:
      iom.reservations@steam-packet.com

      CC:
      adelphihotel@hotmail.com; l.kennedy@easylaw.co.uk; emb.london@mfa.no; hv-02.kontakt@mil.no;enquiries@tynwald.org.im; gudmundur.einarsson@efta.int; eftacourt@eftacourt.int;Elin.BJERKEBO@efta.int,


      Hi,

      I’m refering to your letter which I recieved yesterday, (and attach a photo of).

      Like you can see in the forwarded e-mail, I had also paid for a hotel-room, at Adelphi hotel, in Douglas, for around £35, for my short holiday, to Isle of Man.

      It says that they don’t refund the tickets if one doesn’t use the hotel-room, so you owe me more than for the ferry-trip, I think.


      Also your SIA-ID guys, who didn’t wear any uniform with your logo, they patted me all over my upper-body, in a way that was almost like homosexual sex, I think.


      This was very embarrasing, and I felt Mr. Morton, (I think his name was), hands on me, for days, after this ‘near-gay-experience’, like we say, in Norway.


      Do one have to be homosexual to go to a holiday in the Isle of Man?

      It seems like that to me.


      Who employed these ‘goons’ who seemed to me, hadn’t shaved, for a weeks, (Mr. Moreton), and the other guy hadn’t washed his hair for weeks, it seemed.


      What the hell was this?

      Some kind of sharia or vendetta or something?

      The captain of your ferry, was just gossiping, like a woman.


      He didn’t know who had sent you an e-mail, even so he refered to it.

      How can people take your ferry-company serious when you listen to gossip?

      This was a scandal, I think.

      If this had been in America I would have gotten millions of dollars in compensation, I think.

      And you only give me the money for the ticket.

      I’m an earlier Store Manager and Home Defence-guy, from Norway.


      This is like you disgrace the Norwegian Home Defence.

      This was sickening, I think.

      You should pay a lot more compensation when you mess with people like this, I think.


      This was like a terrorist-act, I think.

      To SIA-guys, an African woman, one captain John and a Police-officer terrorising me.

      Who is behind this?


      The mafia, the CIA, Al Quaida?

      It’s a disgrace to the free world.

      Companies should be made to pay for terrorising people like this, so to scare other companies from doing the same.


      Like they do in America.

      Erik Ribsskog

      ———- Forwarded message ———-
      From: Erik Ribsskog <eribsskog@gmail.com>

      Date: Sun, Mar 31, 2013 at 3:21 AM


      Subject: Fwd: Your booking at Adelphi Hotel

      To:
      adelphihotel@hotmail.com
      Cc:
      l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>

      Hi,

      I didn’t get on the ferry to Isle of Man, today, (Saturday), because of problems, at the Ferry-terminal.

      When I went in there, two guys from SGI, (a security-company), wanted to look in my bag.


      On guy was unshawen and the other guy had greasy hair.

      So I thought these could have been criminals that wanted to steal my bag.

      But on guy showed me his ID, and he worked for ‘SIA’ it said, and his name was Mr. Morton, (the unshaven guy), or something.

      The Police was also there.

      (I don’t know if the ferry company called them).

      SIA was happy with me to go with the ferry.

      But then the captain, (John?), told me I couldn’t go, because of something on my blog, taken out of context.

      And someone had sent him a e-mail-threats, in my name, (he said).

      (He had a printed e-mail there that was folded, so I don’t know who sent it).

      A Police officer with number ‘8156’.

      Wondered if I could close down my blog, since someone sends threatening e-mails all the time, in my name.

      But there’s something called freedom of speach, isn’t it?

      So I just said I could close it if I wanted to.

      (But that would be to give in to terror, I think).

      The Police officer told me to tell them if I knew who sent the e-mail, (in my name).

      I said I’ll do that.

      But that’s really their job to find out, isn’t it?

      Seems the Police want’s to have a ‘cowboy-image’ and are afraid to be called nerds, and therefore don’t want to investigate e-mail-crime.

      Something like this.

      I used to work out at the Adelphi hotel in Liverpool, after a collegue, (Karianne), recomended this hotel for working out, (when we worked at Arvato, in the Cunard Building).

      So I thought Adelphi seemed fine, at the Isle of Man.

      I thought you perhaps had the same owners, (or something), you see.

      I send a copy e-mail to my lawyer since someone make my life hell, by sending fake e-mails in my name.

      I just thought I’d go at an Easter Holiday to Isle of Man, and have a look at the Thynwald etc, (with the viking-ship-flag), to get away a bit, since I haven’t been out of England, since 2005.

      But unfortunately, due to the ferry company, this wasn’t possible.

      But I didn’t want to argue, with the captain.

      (After September 11th etc., I don’t think one should do that).

      So I just said I would celebrated Easter at home, and left the ferry-terminal, (but I had to chat with the Police-offer, while I went out of the ‘ferry-company-area’.

      Sorry that I didn’t explain earlier why I didn’t go to get the room, that I’d book.

      But I thought this scene was very embarrasing, so I thought I had to go and drink some lager, before I went home.

      The Police-officer also wanted to know where I lived, so I wondered a bit if Police would be on my door, when I got home, so I went and had some pints, because I had had enough embarasment for one day.

      Sorry about this!

      Best regards,

      Erik Ribsskog

      ———- Forwarded message ———-
      From: Booking.com <customer.service@booking.com>

      Date: Fri, Mar 29, 2013 at 10:43 PM


      Subject: Your booking at Adelphi Hotel

      To:
      eribsskog@gmail.com

      Thank you, Erik! Your booking is now confirmed.

      Image removed by sender. BOOKING.COM online hotel reservations

      Image removed by sender. Best Price Guaranteed Image removed by sender. Print

      Booking number

      777190006

      PIN code
      0307

      E-mail
      eribsskog@gmail.com

      Booked by
      Erik Ribsskog

      Your reservation:

      1 night, 1 room

      Check-in:
      Saturday, 30 March 2013

      (from 12:00 – 22:00)

      Check-out:
      Sunday, 31 March 2013

      (from 10:00 – 11:00)

      Single Room

      £ 29.17

      VAT (20%) included
      £ 5.83

      Total price

      £ 35

      Please note: additional supplements (e.g. extra bed) are not added to this total


      Change of plans? Hey, it happens.

      Visit My Booking.com to edit your dates. You can also reserve parking, request a bigger bed or evenadd breakfast to your stay.
      Don’t have an account? No problem. Sign-in not required!


      Adelphi Hotel

      Address:
      15 Stanley VW Broadway
      Douglas, IM2 3JA
      United Kingdom

      Phone:
      +441624676591

      E-mail:
      adelphihotel@hotmail.com

      Travel information:
      Show directions

      Image removed by sender.

      Room details

      Guest name:

      Erik Ribsskog

      for max. 1 person.

      Meal plan:

      ·  Breakfast is included in the room rate.

      Prepayment :

      ·  100 percent of the first night will be charged on the day of booking.

      Cancellation policy:

      ·  If cancelled up to 7 days before date of arrival, no fee will be charged.If cancelled up to 1 day before the date of arrival, 100 percent of the first night will be charged.If cancelled later or in case of no-show, the total price of the reservation will be charged.

      Cancellation cost:

      ·  From 29 March 2013 23:42 [CET] : GBP 35
      This reservation can not be cancelled free of charge.

      Hotel policies


      Guest parking:

      Free public parking is possible at a location nearby (reservation is not needed).

      Internet:

      WiFi is available in all areas and is free of charge.

      Customer Service Info

      Local number: 0800 376 3580

      When abroad : +44 20 3320 2609

      Payment


      You have now confirmed and guaranteed your booking by credit card.
      All payments are to be made at the hotel during your stay, unless otherwise stated in the hotel policies or in the room conditions.

      Please note that your credit card may be pre-authorised prior to your arrival.

      This hotel accepts the following forms of payment:


      Visa, Euro/Mastercard, Maestro, Solo, Switch

      Don’t Forget


      You can change or cancel your booking via our online self service tool My Booking.com:
      https://secure.booking.com/myreservations.html?tmpl=profile/myreservations;bn=777190006;pincode=0307

      Have a great trip!

      –
      The Booking.com Team

      ———- Forwarded message ———-
      From: Erik Ribsskog <eribsskog@gmail.com>

      Date: Thu, Aug 12, 2010 at 9:34 PM
      Subject: Fwd: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
      To: cbp.labhq@dhs.gov
      Cc: post@mfa.no

      Hi,

      I’m trying to find the right US Government organisation, to claim refunds for ticket-expenses, when being thrown out of the USA, for no proper/good reason.
      Hope I send the e-mail to the right address this time!

      Best regards,


      Erik Ribsskog

      ———- Forwarded message ———-
      From: RedressFinal, Trip <Trip@dhs.gov>
      Date: Mon, Jan 4, 2010 at 3:13 PM
      Subject: RE: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?
      To: Erik Ribsskog <eribsskog@gmail.com>

      If you have additional questions, we recommend that you contact Customs and Border Protection (CBP) directly.  For general CBP inquiries, please call the Customer Service Center Monday-Friday, between 8:30 a.m. and 5:00 p.m. Eastern Time.
      General Inquiries – 877-CBP-5511
      International Callers – (703) 526-4200

      TDD – 866-880-6582

      Sincerely,

      DHS TRIP

      From: Erik Ribsskog [mailto:eribsskog@gmail.com]

      Sent: Monday, January 04, 2010 8:53 AM
      To: RedressFinal, Trip
      Cc: post@mfa.no
      Subject: Compansation-claim/Fwd: Kompansasjon for tull fra amerikanske myndigheter?

      Hi,
      last year, I got a letter from US Customs and Border Protection, Maureen Dugan, Acting Executive Director, Admissibility and Passengers Program, Office of Field Operations, from May 14 2009.

      I’ve thought more about this, later last year, and I’ve been in contact, with the American Embassy in Oslo.

      They told me to contact you again.

      Since, I can’t see that I did anything wrong, going on a flight to Detroit, even if I hadn’t booked a hotel in advance, since I had about £10.000 or 20.000 $ on my Visa-card, from my study-loan, for some studies that I had to interupt.

      But then I was free to use this loan in which way I wanted to, this is normal in Norway, that one can use ones study-loan, to other purposes than studying, if conditions change, regarding ones study-situation etc., after one have received or applied for a study loan, from the Norwegian Government, like it did in my case.

      So I think it is unfair, that I had to go back to Europe, since I can’t see that I have done anything wrong.

      I also had to buy a new ticket, that cost more than or around 2.000 $.

      I told the American Embassy in Oslo, that I’ve been using around 20.000 NOK or around 4.000 $ on airplane-tickets, to and from America.


      And I wasn’t allowed in to the USA even if I’m a law abiding Norwegian citizien, who has never been denied entry more or less anywhere before.

      And also, my suitcase, was delayed for one day, when I went back to Europe, and Oslo.


      (Since US Homeland Security had found a lighter, in my suit-case).


      So I had to stay on a hotel in Oslo, (Gardermoen), for one night, waiting for my suitcase.

      And that hotel cost 1.000 NOK a night, or around 200 $.

      So my expenes where around 4.200 $ for plane tickets and hotel.
      And what did I get in return?
      Nothing, I didn’t get to spend a single second in the USA.

      So I think I should be given compensation from the US Government, for this poor treatment and travel expenses.

      In addition, I’ve a lot of time, on sending you e-mails to complain about rude treatment, from US Immigration Control, on Detoit International Airport.

      So I think I should be given more compansation, than just flight and hotel ticket costs.


      I mentioned the figure 100.000 NOK, as a minimum, of what I think I should be compensated, for bad treatment, from the American Government.
      I also know that compensations are high, in the USA, and if an American citizen had been treated like this, in eg. Norway, then ‘hell would have been loose’.

      And compensations in the USA are generally high, so I don’t think 100.000 NOK or 20.000 $ is much to ask for, in compensation, considering the poor and unfair treatment I’ve received from the American Government, in connection with my flight to Detroit, in 2005, with Lufthansa, from Frankfurt.

      The check for at least the mentioned amount, can be sent to:

      Erik Ribsskog

      Flat 3

      5 Leather Lane
      Liverpool
      GB-L2 2AE
      UK

      I’m also sending a copy of this e-mail to the Norwegian Foreign Ministry, to whom I’ve also complained about the way I was treated by the American Imigration Control in Detriot, earlier.

      I hope this is alright and thank you very much in advance for you help!

      Sincerely,
      Erik Ribsskog
      ———- Forwarded message ———-
      From: Oslo, IRC <osloirc@state.gov>
      Date: 2010/1/4

      Subject: RE: Kompansasjon for tull fra amerikanske myndigheter?
      To: Erik Ribsskog <eribsskog@gmail.com>

      Hei Erik,

      Amerikanske ambassader er underlagt State Department, men dette virker mer som Department of Homeland Security’s område. http://www.dhs.gov/index.shtm

      Med vennlig hilsen,

      Information Resource Center

      U.S. Embassy, Oslo
      osloIRC@state.gov

      21 30 85 40 (phone hours: 2-4pm)

      From: Erik Ribsskog [mailto:eribsskog@gmail.com]

      Sent: Saturday, December 26, 2009 8:14 PM
      To: Oslo, IRC
      Subject: Kompansasjon for tull fra amerikanske myndigheter?

      Hei,
      tidligere iår, så fikk jeg et beklagelse-brev sendt til meg i England, hvor jeg bor nå, etter å ha blitt tullet med av amerikanske myndigheter, på flyplassen i Detroit, i 2005, og sendt tilbake til Europa, med engang jeg kom til USA, uten noen bra begrunnelse ble jeg tullet med.

      Kofferten min ble også holdt tilbake, en ekstra dag, så jeg måtte bo en dag på hotell på Gardermoen.

      Når jeg tenker på det nå, så var det fint å få beklagelse-brev.


      Men billettene til og fra USA, kosta meg jo rundt 20.000 norske kroner.

      Og 1000 kroner for hotellet på Gardermoen.


      Pluss at jeg synes at jeg burde fått noe for tort og svie også.

      Så 100.000 norske kroner, ville jeg ha sett på som et slags minstebeløp, å få i kompansasjon, siden kompansasjoner er så høye i USA, så hvis dette hadde skjedd med en amerikaner, så hadde jeg vel fått mange millioner.


      Sjekk kan sendes til:

      Erik Ribsskog
      Flat 3

      5 Leather Lane

      Liverpool
      GB-L2 2AE
      Storbritannia

      Med flyplass-krøll hilsen

      Erik Ribsskog

      , ,

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