johncons

Stikkord: 99 p. Store

  • Jeg sendte enda en e-post til 99 p. Stores


    Gmail – Poor service at Liverpool 99p store






    Gmail

    Erik Ribsskog
    <eribsskog@gmail.com>






    Poor service at Liverpool 99p store





    Erik Ribsskog <eribsskog@gmail.com>


    Thu, Oct 17, 2013 at 3:58 PM



    To:
    Jay Patrick <Jay@99pstoresltd.com>






    Hi, thanks for informing about the card-limit. It’s easy to forget about limits like that, so I think that’s an improvement if you have stopped having that limit. Thanks again for replying about this.
     Best regards, Erik Ribsskog
    On Thu, Oct 17, 2013 at 12:49 PM, Jay Patrick <Jay@99pstoresltd.com> wrote:



    Dear Erik


    I am really sorry to hear of your concerns regarding the service you received in our Liverpool store.


    Please be assured this is not common practise in any of our stores to ask our customer of what means thy wish to pay for goods and I will personally speak to the member of staff involved.


    As regards to the minimum card payment, we do not have a minimum any longer and will accept any means of payment for any amount.


    We as a company take customer service very seriously and I assure you this will not happen again, and I thank you for bringing this to my attention.


    Regards


    Jay Patrick

    Area Manager NorthWest


    Description: cid:image001.png@01CC8377.2DDD5A90

    07880 380 304


    99p Stores Ltd Style Way, Pineham, Swan Valley, Northampton, NN4 9EXT: +44 (0)1604 75 22 99
    F: +44 (0)1604 75 08 09
    Registered Number 4058808
    Registered Office: As above www.99pstoresltd.com




    Important Notice:This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is confidential or constitutes
    a trade secret. If you are not the intended recipient, any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is strictly prohibited. If you have received this message in error please return
    it to the sender and then delete the e mail and all copies.Please also note that the views expressed in this e mail may not necessarily be the views held by 99p Stores Limited
    This email has been delivered safely and archived online by Mimecast.
    For more information please visit http://www.mimecast.co.uk

  • Jeg sendte en e-post til 99 p. Stores


    Gmail – Complaint



    Gmail

    Erik Ribsskog
    <eribsskog@gmail.com>



    Complaint


    Erik Ribsskog <eribsskog@gmail.com>
    Wed, Oct 16, 2013 at 11:30 PM


    To:
    info@99pstoresltd.com

    Hi, yesterday I was at your store in St. Johns center, in Liverpool. (I buy plastic cutlery and things like that, untill I get a
    dish-washer were I live now). Your cashier Annmarie, (or something like that), asked me, (while she
    gave the customer before me a lot of coins). If I wanted to pay by notes or card. This I think was out of line. I’ve worked as a cashier in many stores, (and even a hypermarket), in Norway. I think if the cashier run out of coins, then the cashier should
    contact the duty manager, and get more change, in the cash-register. (Instead of asking customers questions like that). She even called me ‘love’, which I think is perhaps to be to personal. And a collegue of her, appeared, while I was being served in the
    check-out there. And they talked about her hair-wash, (I think it was). Also a security-guard monitored me there, right after I got into the
    store, (at around 5.30, about half an hour before you close). I was wondering if you still had the five pound limit, for paying with cards. I would have asked the cashier, but she was busy chatting with her collegue. Almost all other chains, (except Heron, I think), accept
    card-payments, for any purchase. So I think it’s a bit annoying that you have this five pound limit for
    card-payments, (for some reason). Regards, Erik Ribsskog