Dear Mr Ribsskog,
Subject: Order number AD048963911
Thank you for your e-mail regarding the above order.
I have looked into your query and I am sorry to read of your disappointment with your recent purchase. Whilst I appreciate that you may feel inconvenienced, I am sure you can understand that mistakes do sometimes occur.
I have arranged for a collection of the duplicated order to take place on Monday 13th July 2009 between 7am and 6pm.
If this date is not convenient for you please contact us as soon as possible and we can look into an alternative date for you.
With regards to not receiving email confirmation of your order, I am sorry, I am unable to assist or advise on that matter any further. If you wish to escalate your complaint further, please write to our postal address.
Please write to:
Customer Relations Department
Argos Direct
Acton Gate
Stafford
ST18 9AR
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
Regards,
Belinda Burton
Argos Direct E-Commerce Customer Service Team.
For your reference the above reply is in reference to your earlier email ARG4221962X:
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 10 July 2009
Subject: Re: Re: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG4220657X
Hi,
I'm sorry, but I've also studied computing, (not only marketing), and I know
that you are supposed
to have back-up system.
Why is this, that you don't send the confirmation e-mails later, like any
responsible e-commerce
business would have done?
Also, Argos rang on the calling-system, at my address, just now.
They were in a hurry, since they had to park in Dale St., where it's quite
much trafic.
And now, I can see here, that it seems that I've recieved four
coffee-tables, in stead of two.
And I've recieved two sets of cutlery, (that I ordered with the dish-washer,
who's being delivered
on Monday), in stead of one set.
Have you got some two-for-one campaign this week, is that why your system
isn't working?
Regards,
Erik Ribsskog
On Fri, Jul 10, 2009 at 9:57 AM, Argos Direct E-Commerce <
Order.Enquiries@argos.co.uk> wrote:
> Dear Mr Ribsskog,
>
> Subject: Order number AD048963911 and 83558210.
>
> Thank you for your e-mail regarding an order confirmation.
>
> I am sorry you did not receive an email confirmation for the above order,
> unfortunately we had a system error that did not generate automated email
> confirmations.
>
> However, in regards to a receipt, I can confirm that your order numbers as
> detailed above are your proof of purchase. Should you have any problems
> relating to the items purchased within 12 months, just quote the order
> numbers in your correspondence
>
> Trusting this information is of assistance and I apologise for any
> inconvenience caused.
>
> Should you require any further assistance please do not hesitate to contact
> us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
>
> Regards,
>
>
> Belinda Burton
> Argos Direct E-Commerce Customer Service Team.
>
> For your reference the above reply is in reference to your earlier email
> ARG4220657X:
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 09 July 2009
> Subject: Re: Customer Enquiry, Our Ref: ARG4220053X
>
> Hi,
> I think this sounds strange.
>
> If you had a system error, why didn't you send the e-mails later?
>
> You still haven't sent me the confirmation e-mail, that I would have used
> as an invoice.
>
> Why do I have to contact you about this?
>
> I think you are lousy, on customer-service.
>
> One of Britains biggest companies are this lousy on customer-service!
>
> (Yes, and I've had a complaint about one of your shops in Liverpool, last
> year as well,
> with staff taking calls, when I made an order at the cash-registers).
>
> Is your company infected by 'mob' I wonder?
>
> How can customer-service, in the UK, be so much worse, than what I learned
> at
> the marketing-line, at upper secondary school in Norway?
>
> I bet if this had been America, your company would have had to pay, if I
> had
> taken
> you to court!
>
> But I guess you aren't operating in America(?)
>
> Why did you only answer about one order, when I clearly wrote about two
> orders,
> in the e-mail.
>
> I know this isn't America, but anyway.
>
> Regards,
>
> Erik Ribsskog
>
>
> On Thu, Jul 9, 2009 at 6:42 PM, Argos Direct E-Commerce <
> Order.Enquiries@argos.co.uk> wrote:
>
> > Dear Mr Ribsskog,
> >
> > Subject: Order number 83558210.
> >
> > Thank you for your e-mail regarding confirmation of your order.
> >
> > I am sorry you did not receive an email confirmation for the above order,
> > unfortunately we had a system error.
> >
> > Having checked the system I am pleased to confirm your order has been
> > processed and will be delivered on Monday 13th July 2009 between 12pm and
> > 6pm.
> >
> > Should you require any further assistance please do not hesitate to
> contact
> > us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
> >
> > Regards,
> >
> >
> > Jerome Vernon
> > Argos Direct E-Commerce Customer Service Team.
> >
> > For your reference the above reply is in reference to your earlier email
> > ARG4220053X:
> >
> > —– Original Message —–
> > From: "eribsskog@gmail.com" <eribsskog@gmail.com>
> > Date: 09 July 2009
> > Subject: Customer Enquiry
> >
> > Reason for enquiry (header) – Feedback
> > Reason for enquiry (specific) – Feedback on the website
> > Comments – I didn't recieve a confirmation e-mail, for the order I placed
> > yesterday, for a dish-washer ++.
> >
> > The order-numbers, (that I got when I called your customer-support,
> today),
> > are:
> >
> > – 83558210
> >
> > – AD 048963911
> >
> > How can you not send a confirmation e-mail/invoice?
> >
> > Regards,
> >
> > Erik Ribsskog
> > Title – Mr
> > First name – Erik
> > Surname – Ribsskog
> > Email address – eribsskog@gmail.com
> > Confirm email address – eribsskog@gmail.com
> > House name/number –
> > Street/Road –
> > Address 3 –
> > Town –
> > County –
> > Country – United Kingdom
> > Postcode –
> > Daytime phone number –
> > Evening phone number –
> >
> > The information contained in this message or any of its attachments is
> > confidential and may be privileged.
> >
> > Unauthorised disclosure, copying or dissemination of the contents is
> > strictly prohibited.
> >
> > The views expressed may not be official policy, but the personal views of
> > the originator.
> >
> > If you are not the intended recipient or have received this message in
> > error, please delete this e-mail and advise the sender by using the reply
> > facility in your e-mail software.
> >
> > All messages sent and received by Argos are monitored for viruses,
> > high-risk file extensions, and inappropriate content.
> >
> > The registered office address of Argos Limited (registered in London,
> > number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9
> > 2NW.
> >
> > Please visit our website at http://www.argos.co.uk for further
> information
> > about Argos.
> > ______________________________________________________________________
> > This email has been scanned by the MessageLabs Email Security System.
> > For more information please visit http://www.messagelabs.com/email
> > ______________________________________________________________________
> >
>
>
> ______________________________________________________________________
> This email has been scanned by the MessageLabs Email Security System.
> For more information please visit http://www.messagelabs.com/email
> ______________________________________________________________________
>
> The information contained in this message or any of its attachments is
> confidential and may be privileged.
>
> Unauthorised disclosure, copying or dissemination of the contents is
> strictly prohibited.
>
> The views expressed may not be official policy, but the personal views of
> the originator.
>
> If you are not the intended recipient or have received this message in
> error, please delete this e-mail and advise the sender by using the reply
> facility in your e-mail software.
>
> All messages sent and received by Argos are monitored for viruses,
> high-risk file extensions, and inappropriate content.
>
> The registered office address of Argos Limited (registered in London,
> number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9
> 2NW.
>
> Please visit our website at http://www.argos.co.uk for further information
> about Argos.
> ______________________________________________________________________
> This email has been scanned by the MessageLabs Email Security System.
> For more information please visit http://www.messagelabs.com/email
> ______________________________________________________________________
>
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
The information contained in this message or any of its attachments is confidential and may be privileged.
Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.
The views expressed may not be official policy, but the personal views of the originator.
If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.
All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.
The registered office address of Argos Limited (registered in London, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.
Please visit our website at http://www.argos.co.uk for further information about Argos.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
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