Hi,
thank you for your e-mail!
I am in the UK, so I think it's perhaps better, if we correspond by e-mail.
I'm not happy with a book I have with you now, and I'm not happy with the custommer-support.
First my book got approved, then they said the orientation was wrong, on the pictures.
(After I changed the subtitle and used more upper-case in it, on the cover).
Then I said, I hadn't changed the pictures, in the book.
Then they said I'd get a one of exeption, since they'd done a mistake.
But I think they can't say that I'd get a one of exeption, it has to be permanent.
I also want to add a second foreword now, (to explain about why some pictures of files are up side down), but can't.
Since then they'll then say the pictures are wrong.
Since I only got one last chance, to get the book right, really.
Also there are three blank pages on CreateSpace where as on Scribd, (where I put the book now, after the problems with your customer-support), these blank pages don't appear.
So the book is 219 pages on Scribd and Open Office Writer, but 222 pages when I scale the book on CreateSpace.
I don't understand how to get these blank pages away, they aren't on Open Office, so I don't understand what produces them.
Also, I wrote 'CreateSpace-edition', on this book, (and all my five books in Norwegian, which are on Amazon now).
But after I complained about my book suddently being not approved, even if it has been approved earlier, and the pages you complained about weren't changed by me.
Then you said I couldn't write 'publised by CreateSpace', in my book, and removed the text 'CreateSpace-edition', from the first page.
But that's not the same at all.
And this text had also been approved earlier.
So you just made a new, similar mistake.
How can they do the same mistake twice?
This obviously just to mess with me, I think.
If the content have been approved earlier they shouldn't refuse me to get it approved later.
But this happened twice, even if I got an appology for the first mistake, in the mean-time.
I've gone to University of Sunderland, and learned about referencing there, and I know that one are supposed to write the edition when one refer to a book.
And you just remove the edition-name, just like that.
It's like you aren't serious, or try to sabotage, I think.
This is a book about my employement-case against two big, powerful companies, Bertelsmann, (and Microsoft), and I don't want to lose control on it.
I'm a bit wary about it.
Please don't mess with this book.
I therefore also want to have it on Scribd now, so I don't want the Kindle library-programme option any longer, for this book.
Since then one can't have it on Scribd, as far as I understand.
I only want the 'normal' Kindle-option.
I also want you to put back the edition-name, on my book.
And to add a second foreword where it's explained about the upside-down files.
And the three blank pages to be removed.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Mon, Jul 23, 2012 at 10:11 PM, Executive Customer Relations
<ecr@createspace.com> wrote:
Dear Mr. Ribsskog,
My name is Ashley Robinson, and I am with Executive Customer Relations with CreateSpace. I received your letter addressed to Jeff Bezos and he has asked that I respond on his behalf. Thank you for allowing me the opportunity to correspond with you.
I would like to set up a time to discuss this matter further. Please provide the best time and phone number at which I may reach you. If you prefer, you can contact me directly at (843) 760-8240. My normal office hours are 9:00 a.m. until 5:00 p.m. eastern time; however, I am happy to accommodate your schedule.
I look forward to hearing from you.
Sincerely,
Ashley Robinson
Executive Customer Relations
ecr@createspace.com
(843) 760-8240
