Stikkord: Brev
-
Jeg fikk et nytt brev fra E-on
PS.
Jeg sendte en e-post tilbake til de, (med kopi til CCCS):
Gmail – Your letter from 9/9/Fwd: Your reply from E.ON

Erik Ribsskog
<eribsskog@gmail.com>
Your letter from 9/9/Fwd: Your reply from E.ON
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Sep 14, 2010 at 10:32 PM
To:
DirectorofCustomerService@eonenergy.com
Cc:
contactus@cccs.co.uk
Hi,I'm refering to your letter from 9/9.You write that 'Since you have failed to notify us of any genuine reason for non payment, we can only assume that you do not wish to settle this matter'.This isn't correct.I have many times told you, that I'm unemployed and on a budget, in co-operation, with the CCCS.I don't understand how you can pretend not to understand this.I repeat my offer, (for the fifth time, or something), that I can pay a token payment, of £5 untill I find employment.I think I'm being harrassed, when you ignore what I'm writing to you.Regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Tue, Sep 7, 2010 at 1:19 PM
Subject: Fwd: Your reply from E.ON
To: DirectorofCustomerService@eonenergy.com
Cc: contactus@cccs.co.ukHi,
I also called UDS yesterday, (to inform them, that I sent you the e-mail you mention, on 5/9), and they told me that my file there was deleted/closed.So I was just wondering who I should contact about a payment-arrangement.Or if you could please put this on hold, untill we hear from the Energy Ombudsman.Best regards,Erik Ribsskog———- Forwarded message ———-From: <sysresponse-do-not-reply@
eonenergy.com >
Date: Tue, Sep 7, 2010 at 10:24 AMSubject: Your reply from E.ON
Account number: 012373289370
Dear Mr Ribsskog
Thank you for your email received on the 05 September 2010.
I can confirm that Utility Debt Services (UDS) are part of E.ON Energy and work with us in contacting customers who have a balance outstanding on their E.ON account.
The Energy Supply Ombudsman have not contacted us about your E.ON account. You will need to speak to them if you would like them to deal with this Until we hear from the Ombudsman, UDS may continue to send you letters asking for you to pay the full outstanding balance of £530.12 and the balance will eventually be passed to an external collection agency for collection. An external collection agency may be able to accept a long repayment term than can be offered by E.ON.
I am pleased to hear that you are in contact with CCCS and they are providing assistance. Please make any token payments you can afford to ourselves and these will be credited to your account until such time that the remaining balance has been passed to an external collection agency.
Kind regards
Jordan Rowley
Directors' Office
If you'd like to email us please visit http://www.eonenergy.com/
contact/ . By emailing us through our website we can guarantee your information remains secure. Thanks.___________________________ Disclaimer Notice ______________________
This message and any attachments are confidential and should only be read by
those to whom they are addressed. If you are not the intended recipient, please
contact us, delete the message from your computer and destroy any copies. Any
distribution or copying without our prior permission is prohibited.
Internet communications are not always secure and therefore E.ON
does not accept legal responsibility for this message. The recipient is
responsible for verifying its authenticity before acting on the contents. Any
views or opinions presented are solely those of the author and do not
necessarily represent those of E.ON.
Registered addresses:
E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 2366970
E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 3407430
Telephone +44 (0) 2476 192000
Fax +44 (0) 2476 42 5432
-
Jeg fikk et brev fra UDS angående gjelden min til E-on
PS.
Jeg sendte en e-post til E-on, (som UDS er en del av):
Gmail – Letter from UDS, from 30. August/Fwd: Your reply from E.ON

Erik Ribsskog
<eribsskog@gmail.com>
Letter from UDS, from 30. August/Fwd: Your reply from E.ON
Erik Ribsskog
<eribsskog@gmail.com>
Sun, Sep 5, 2010 at 2:04 PM
To:
DirectorofCustomerService@eonenergy.com
Hi,I'm refering to the letter, from your daughter-company UDS, from 30/8, with client ref. no: 012373289370.And your e-mail from 20/7.I haven't heard anything from the Energy Ombudsman.And I haven't got the e-mail address, to UDS, so I hope I can send about this to you, at E-on, since it says on the internet, that you are the same company:(I'm also waiting on getting my pension from Norway, since I've worked there for 15 years, from I was 18 to I was 34, in 2004.But I don't know exactly, when I'm going these money, since it's with the government in Norway now.But I hope it's soon).In the mean-time, I'm on a shoe-string budget, in co-coperation, with CCCS, and can only afford a small token payment each month, unfortunatly.Hope this is alright!Best regards,Erik Ribsskog———- Forwarded message ———-
From: <sysresponse-do-not-reply@eonenergy.com >Date: Tue, Jul 20, 2010 at 4:20 PM
Subject: Your reply from E.ON
To: eribsskog@gmail.comAccount number: 012373289370
Hello Mr Ribsskog and thank you for your emails
In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to agree lower repayments than we can.
I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number.
Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18.
I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account.
Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and you can be confident that there is no discrimination over your nationality or any other personal circumstance.
As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection.
Should you need to contact me you can call me on 0115 843 4013 extension 2345.
Kind regards
Tatyana Spiers
Directors' Office
To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/
saveplanet You will find:
– Our Interactive House – Step inside our virtual house to save energy and money
– Energy Saving Advice – We're committed to giving you some simple advice that can make a real difference in your home
– Energy Efficiency Products – Reduce your energy usage with our range of energy efficiency products.
If you'd like to email us please visit http://www.eonenergy.com/
contact/ . By emailing us through our website we can guarantee your information remains secure. Thanks.___________________________ Disclaimer Notice ______________________
This message and any attachments are confidential and should only be read by
those to whom they are addressed. If you are not the intended recipient, please
contact us, delete the message from your computer and destroy any copies. Any
distribution or copying without our prior permission is prohibited.
Internet communications are not always secure and therefore E.ON
does not accept legal responsibility for this message. The recipient is
responsible for verifying its authenticity before acting on the contents. Any
views or opinions presented are solely those of the author and do not
necessarily represent those of E.ON.
Registered addresses:
E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 2366970
E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 3407430
Telephone +44 (0) 2476 192000
Fax +44 (0) 2476 42 5432




















