johncons

Stikkord: Budsjett

  • Jeg sendte en ny klage til the Jobcentre-manager Mr. Winter







    Gmail – Jobseekers Allowance/budget-complaint/Fwd: Contact Details and further info







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Jobseekers Allowance/budget-complaint/Fwd: Contact Details and further info





    Erik Ribsskog

    <eribsskog@gmail.com>





    Tue, Jan 4, 2011 at 10:01 AM





    To:

    NIC.WINTER@jobcentreplus.gsi.gov.uk


    Cc:

    supportcounsellor@cccs.co.uk



    Hi,

    today it's two weeks since I got my last pay-cheque, from Sencia.
    My budget, (in co-operation with the CCCS), is based on forthnightly jobseekers allowance-payments.

    In the extra meeting at the Jobcentre today, (just to sign a Employment Zone-form, that was forgotten on the meeting I had at the Jobcentre on Friday), I was told, that my next payment will be on 'bank Tuesday next week'.

    Then it's gone three weeks since my last payment, and I have bills before that if I'm not mistaking.
    Is this right that my next payment isn't going to be before 'bank Tuesday next week'?

    Regards,

    Erik Ribsskog

    PS.
    In the extra-meeting today, I was also told that my meeting on Thursday with Gary, is at 10.10 and not at 3 PM, like Gary said on Friday.

    I got a letter, in todays extra meeting, telling me to go on a 'Jobseekers Agreement'-interview, on Thursday, at 10.10, but I had a meeting like that, with Gary, on Friday, I'm really very certain about.

    Could you please check up if my meeting on Thursday is at 10.10 or 3 PM, and what need to bring to this meeting.
    Hope this is alright!
    PS 2.
    I enclose scans of the two 'meeting-letters' I have been given by the Jobcentre, for meetings on Thursday.

    I'm wondering which time is right.
    Am I supposed to go to both meetings?
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Fri, Dec 31, 2010 at 4:23 PM
    Subject: Re: Contact Details and further info
    To: Winter Nic JCP WILLIAMSON SQUARE <NIC.WINTER@jobcentreplus.gsi.gov.uk>

    Hi Mr. Winter,

    thank you for your e-mail!
    My last day with Sencia was 20/12.
    I enclose a copy of the file from Sencia, saying that I have to call the Jobcentre, on 21/12.

    But I'll also go to the Jobcentre, on Tuesday at 9 AM, if I don't hear anything else back from you, after you recieve this e-mail.
    Best regards,

    Erik Ribsskog

    On Fri, Dec 31, 2010 at 3:53 PM, Winter Nic JCP WILLIAMSON SQUARE <NIC.WINTER@jobcentreplus.gsi.gov.uk> wrote:

    Mr Ribsskog,

    Please find my contact details below re telephone numbers. My email address is as this message nic.winter@jobcentreplus.gsi.gov.uk . Please use these should there be any problem with the normal means of communication with the Jobcentre or an issue you need to query.

    Unfortunately when we have looked at your claim, the provider Sencia has not yet advised us of the last date of your Employment Zone provision. This is probably because of the holidays. In order that we can quickly progress your claim could you attend Williamson Square as early as possible on Tuesday 4th January, we open at 09.00hrs, and we will get you to sign a statement stating the last date you attended. This will only take a few moments and should enable the benefit centre to have the information to assess your claim straight away. As soon as you complete this we will send the papers to the benefit centre, so it will be in your interest to have this done as early on 4th January as possible. Please speak to the Customer Service Manager at the podium by the door who will be able to direct you.

    Yours faithfully,

    Nic Winter

    Jobcentre Manager | Williamson Square Jobcentre Plus | 20, Williamson Square | Liverpool | L1 1PW |Telephone 0151 801 5704 | TexBox 0845 6088551 | Mobile: 07720049195 | Merseyside CSD web site | North West CSD site

    Please consider the environment before printing.

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  • Jeg sendte en ny e-post til United Utilities og CC Water







    Gmail – To Mrs. Dawn Ellis, Case Manager/Fwd: Compensation request







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    To Mrs. Dawn Ellis, Case Manager/Fwd: Compensation request





    Erik Ribsskog

    <eribsskog@gmail.com>





    Fri, Dec 31, 2010 at 4:07 PM





    To:

    Customer.Services@uuplc.co.uk


    Cc:

    David.Freeman@ccwater.org.uk



    Hi,

    so if we just freeze this complaint, untill we hear from CC Water, is my suggestion, since they are brought in.
    Best regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Fri, Dec 31, 2010 at 4:04 PM

    Subject: Re: Compensation request
    To: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk>
    Cc: David.Freeman@ccwater.org.uk

    Hi,

    your summary doesn't mirror how I remember what happened, on two occations.
    – You say the problems started after Red Castle sent my account back to you, but then I got a payment-plan for £25, without any problems.

    (Like the payment plan I had with Red Castle, which was also at £25/month, in accordance with the budget I'm on in co-operation, with CCCS).
    – But then, I started a web-shop, selling glacier-mints to Norway, and lost a bit control on my bank-account, since I used my bank account both as a personal bank account and a business account.

    (This is the first business I've startet, myself, you see, so I did it a bit wrong, I should have used a business account, for the business, and kept my own personal bank-account, with RBS, out).
    Then I lost a bit over-view on my bank account, and one payment of £25 was a bit late.
    But I got a new payment-plan on £25, the way I remember this.
    And then, your customer-support refused to accept that payment-plan, even if I had the letter in my hand, while I spoke with your customer support, on the phone.

    So the problems with poor customer support, was not linked with agreeing on a payment plan.

    That stage was already passed.
    The problems with your customer support, was when I called to set up the direct debit plan, for the agreed amount of £25 a month.

    I've been working with customer support, for around 20 years myself, (as a store manager and more), and I know when I recieve poor service as a customer.
    Your customer support refused to let me set up the direct debit arrangement, in line with our payment-plan.

    So this was horrible cusomer service, I was clearly harrased.
    I've been to summer-school in the UK, three times as a tenager, and was thought to always act polite and say 'please' etc., in the UK.

    So the poor customer service I've recieved from you, disapoints me very much, I thought people were supposed to act polite in the UK, and I've also gone to business upper secondary school in Norway, so I know that business-representatives should act polite and properly towards customers even they are in arrears.

    And this was not regarding a payment-plan decition, this was merely a simple routine-job, to set up a direct debit agreement, for my bank-account, with RBS.
    So I don't buy what you're writing unfortunately,

    But like I told your representative who called my on my mobile, the day before yesterday, when I was at a job-interview, and again at 3 pm., that this is now a CC Water-case, so we should perhaps let them look at it, and then take it from there, when we hear more from them.

    That's what I think is the right thing to do now, regarding this complaint, since I've already contacted Ofwat, who sent about this to CC Water, before Christmas.
    Hope this is alright!

    Yours sincerely,
    Erik Ribsskog

    On Fri, Dec 31, 2010 at 3:04 PM, Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk> wrote:

    From: United Utilities, Customer Relations Department

    Sent: 31 December 2010

    To: eribsskog@gmail.com

    Subject: Your Response from United Utilities: Compensation request

    Dear Mr Ribsskog

    Thank you for your e-mail of 25 December 2010, a copy of which we also received on 30 December 2010 from the Consumer Council for Water Northern, to reply to you directly in this instance. I will ensure a copy of our reply is sent to them for their files. I am sorry that we have been unable to resolve your complaint satisfactorily and that you have had to contact us again. I have completed a review of your complaint, again in line with Stage 2 of our complaints procedure. The outcome of this review is set out below.

    I can see from our records that you had a Direct Debit payment plan set up with us previously for £25.00 per month; regrettably, we had to cancel this as your Direct Debit payments defaulted. As you broke the terms of your payment arrangement, we passed your account to a collection agency, Redcastle Debt Recovery. I note that they were happy to accept £25.00 per month from you and that you did maintain the payment plan with them.

    As you had made regular payments to the agency, without incident, they passed your account back to us to see if we could offer you any assistance with the repayment plan. This is the reason we have sent income and expenditure forms out to you and also why Mr Simpson from our Payments Assistance Team has written to you. Our intention was to obtain an overview of your financial circumstances to ascertain why your charges had become overdue for payment and to try and identify what help, if any, we could give provide.

    As soon as Redcastle passed your account back to us our own recovery department, Concilia, began monitoring your account. I am sorry for the difficulties you have encountered trying to set up a Direct Debit with our recovery department, the reasons for this are because of your previous history with these payments and also because £25.00 per month is not sufficient to clear your outstanding balance of £1,197.80 before your new charges are applied, on or before 1 April 2011.

    We have advised you that to change your current payment plan, including the method of payment, you would have to speak to our Payments Assistance Team (PAT) on 0845 746 2034. After they have reviewed your income and expenditure they will decide if £25.00 by Direct Debit is suitable. Depending on your circumstances we may be able to help you clear your arrears and PAT can advise you of all of the available schemes when you contact them.

    Meanwhile, to allow you time to contact PAT I have reset your monthly payment plan at £25.00 per month with effect from 25 January 2010. A payment schedule will be sent to you within the next 10 days confirming these details. Please note that in the event of no contact from you your payment plan will reassess automatically over 12 months after your new charges are applied.

    Please disregard any reminders that may have crossed with my reply. We will still monitor your account for payment; however, I can assure you that at the moment we do not intend to take any further recovery action.

    Turning now to the additional comments you have raised:

    I accept that you may have found our debt department impolite; however, I would like to explain that as their role is to recover outstanding debt, our staff in this department need to be able to handle what can sometimes be difficult conversations, firmly but fairly. They receive training on how to handle calls with a view to recovering the debt balances which have accrued. The action they have taken and the advice they have provided are in line with our normal processes and procedures.

    I hope you will appreciate the difficult task we face, with over 3 million customers, when payments become overdue – particularly as debt is one of the major problems currently facing the water industry.

    It has not been our intention to offend you by the action we have taken and I would also like to point out that we do not discriminate against any of our customers, irrespective of where they have been born, or for any other reason. We will always aim to treat all of our customers equally.

    I cannot accede to your request to offer you ‘free water for life’ as this is not a service we would ever offer, instead any errors and instances of poor service are address through our Guaranteed Standards of Service Scheme. While I can see £25.00 has been awarded previously because of an error made with your

    Direct Debit, after reviewing your complaint I do not believe there are any grounds to offer additional credits or compensation.

    I accept that this may not be the outcome you will have hoped for and that you hold strong views about this matter. However, I trust I have explained our position clearly for you.

    If you would like any information about this reply, please contact us on 0845 309 3003 and select option 2. However, we would recommend that you call the Payments Assistance Team to discuss your account, as they will be happy to discuss payment options with you. Our office is open Monday to Friday from 9.00 am to 5.00 pm. Alternatively, if you would prefer to contact us by email please use the ‘Contact Us’ facility on the United Utilities website, as the email address this reply is sent from does not accept incoming emails.

    I trust the information provided will be of assistance to you. For a copy of our complaints procedure, please click on this link http://www.unitedutilities.com/Documents/Our_complaints_procedure.pdf.

    Yours sincerely

    Mrs Dawn Ellis

    Case Manager

    Customer Relations Department

    Website: www.unitedutilities.com

    cc: Consumer Council for Water, Northern

    When you supplied your email address and emailed us you acknowledged and agreed that we may treat specific actions by you, such as sending us an email, or supplying us with an email address for customer service to respond to you, as a request that we may, where necessary, communicate in our response personal and/or account information by unencrypted email. We take reasonable precautions to protect your information, however you should understand that "perfect security" does not exist on the internet or on email networks and that use of these mediums involves some level of risk to you.

    If you would prefer to contact us using a more secure method, please do so by:

    Calling: 0845 309 3003

    Writing to:

    United Utilities,

    PO Box 453,

    Warrington

    WA55 1SE

    ========================================================================================================================
    

    The information contained in this e-mail is intended only
    for the individual to whom it is addressed. It may contain
    legally privileged or confidential information or otherwise
    be exempt from disclosure. If you have received this Message
    in error or there are any problems, please notify the sender
    immediately and delete the message from your computer. You
    must not use, disclose, copy or alter this message for any
    unauthorised purpose. Neither United Utilities Group PLC nor
    any of its subsidiaries will be liable for any direct, special,
    indirect or consequential damages as a result of any virus being
    passed on, or arising from the alteration of the contents of
    this message by a third party.

    United Utilities Group PLC, Haweswater House, Lingley Mere
    Business Park, Lingley Green Avenue, Great Sankey,
    Warrington, WA5 3LP
    Registered in England and Wales. Registered No 6559020

    www.unitedutilities.com
    www.unitedutilities.com/subsidiaries
    ========================================================================================================================






  • Jeg sendte en ny e-post til CC Water







    Gmail – Your complaint with United Utilities







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    Your complaint with United Utilities





    Erik Ribsskog

    <eribsskog@gmail.com>





    Thu, Dec 30, 2010 at 4:34 PM





    To:

    Freeman David <David.Freeman@ccwater.org.uk>



    Hi,

    United Utilites called me yesteday, at around 3 pm, (after first calling me at around 1 pm, when I was at a job-interview).
    I told them it was now a CC Water-case, but they didn't want to end the call.

    So they are sending me a letter with a payment-plan for £25 a month now, that I have to set up before 12/1, if I remember the phone-call from yesterday right.
    Just as an update.
    Best regards,

    Erik Ribsskog

    On Thu, Dec 30, 2010 at 4:21 PM, Freeman David <David.Freeman@ccwater.org.uk> wrote:

    CCWater Ref: 101229-000040

    Mr Ribsskog

    30 December 2010

    Dear Mr Ribsskog

    Thank you for your email which we received yesterday regarding your water and sewerage charges.

    The Consumer Council for Water Northern represents the interests of consumers of the regions water and sewerage companies. We promote customers interests in relation to these companies’ prices and standards of service and have legal duties for dealing with your complaints against these companies.

    We have an agreed complaints handling process with United Utilities and I therefore need to get United Utilities to respond to the points you have raised. If they have not responded within a fortnight of receiving the letter they must pay you £20 under the Guaranteed Standards Scheme.

    I will receive a copy of their reply to you and will can look at your complaint further if you are not satisfied with United Utilities response.

    In the meantime if you have any further questions please do not hesitate to contact me.

    Yours sincerely

    David Freeman

    Assistant Manager

    CONSUMER COUNCIL FOR WATER NORTHERN REGION

    8th Floor, Northgate House, St Augustines Way, Darlington, DL1 1XA

    Tel – 08457 089367 / 01325 464222

    Fax: 01325 369269 Email: northwest@ccwater.org.uk

    ______________________________________________________________________

    This email has been scanned by the MessageLabs Email Security System.

    For more information please visit http://www.messagelabs.com/email

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  • Jeg sendte en ny e-post til CCCS







    Gmail – RE: Reminder/Fwd: Finished with Employment Zones







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    RE: Reminder/Fwd: Finished with Employment Zones





    Erik Ribsskog

    <eribsskog@gmail.com>





    Thu, Dec 30, 2010 at 3:49 PM





    To:

    Support Counsellor <supportcounsellor@cccs.co.uk>



    Hi,

    thanks very much for your telephone-call and e-mail!
    I've tried to call the number you gave me, on 0207 829 3324, but I only got to an answering-machine, saying that 'this number doesn't have a mailbox', and offering to connect me to an operator.

    I tried the option for connecting me with an operator, but noone replied.
    So maybe all the Jobcentre-staff, doesn't work, between Christmas and New Year?
    I'll try to call that number again, tomorrow and on Tuesday.

    And then I'll update you in the New Year, after I've tried to call on Tuesday!
    Thanks again for your help with this and also for all the earlier help, with the budget etc!
    Best regards,

    Erik Ribsskog

    On Thu, Dec 30, 2010 at 3:37 PM, Support Counsellor <supportcounsellor@cccs.co.uk> wrote:

    Good afternoon Erik

    Further to our telephone conversation today. Please

    call the DWP's Chief Executive Officers number which is 0207 829 3324 and

    explain that you cannot get a resolution to your complaint at the local

    jobcentre plus.

    You may find the following information is of use to

    you.

    Please

    take a look at the customer charter page.

    As I

    explained, we are limited to giving you basic advice on this issue. However I

    wish you well and hope that your problem is resolved very

    soon.

    Yours

    sincerely

    Terry

    Donohoe

    Counselling Support Counsellor







  • Jeg sendte en e-post til Ofwat







    Gmail – To Ofwat, could you have a look at this please, I think I've exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    To Ofwat, could you have a look at this please, I think I’ve exhausted United Utilites complaint procedure/(To the line-manager of Mr. Tom Pearson)/Fwd: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927





    Erik Ribsskog

    <eribsskog@gmail.com>





    Sat, Dec 25, 2010 at 9:11 PM





    To:

    enquiries@ofwat.gsi.gov.uk


    Cc:

    Customer.Services@uuplc.co.uk



    Hi,

    this is my reply, to Mr. Pearson's letter, from 20/12.
    Mr. Pearson writes that you can't just delete peoples debt to you.
    And that you are merely just pursuing your outstanding debt.

    But, I've gone to Upper Secondary Business School, and I know that you aren't supposed to be inpolite, even if people owe you money.
    This doesn't make it allowed for you, to harass people.

    I have a payment-plan with you, for £25/month, this automn and winter, since I'm unemployed.
    But, when I call to set up a direct-debit arrangement, then I'm being refused this, even if I sit with a letter in my hand, while calling, showing that I have this arrangement.

    (They use the excuse that I owe you money).

    But even if I owe you money, even so, the payment plan agreement is a valid agreement, and should come first.

    Your customer support, refused to acnowledge our payment-agreement, when I called them, the way I remember it.

    This is pure harassment, and should be compensated for.
    Not just with £20, that's really almost like nothing to me.

    I'm on Ladders, and have a high income-potential, even if I'm unemployed at the moment, unfortunately.

    Companies should pay large compensations to customers who are being harrassed like me, then they would have cleaned their organisation up, for people who do this kinds of harrassment, like companies in the USA have to do, since they often have to pay high compensations in cases like this, like we hear about in the news, sometimes, here in the UK and Europe.

    I'm therefore sending a copy of this e-mail to Ofwat.
    I also don't understand why I have to send you an income and expenditure-form, when I have a payment-agreement, for the current water-bill.

    And you also want me to call some special department with you, even after I sent the income and expenditure form.
    This makes no sense to me.
    I'm on a budget in co-operation with CCCS, and I've paid you what I can afford, each month, after I was unemployed, at the end of 2008.

    After I get a job, I'm going to pay extra each month.

    Even if I'm really a refugee, and I don't get my rights from the government in Norway, after I overheard I was followed by the 'mafian' there, in Oslo, in 2003, and after I was attempted to be murdered, in Kvelde, in Norway, in 2005.

    And in the UK, the government don't want to let me be a refugee, (the Home Office, for some reason).
    But I also have an obligation to stand up for my rights, so I'm really not just a regular Job Seeker, but really a refugee, even if I have to pretend to be a regular Job Seeker, from Norway, since I'm not allowed to be a refugee, by the Home Office.

    But this case is now with the UN, after also being with the Prime Ministers Office.

    So this complaint/payment arrangement, is also part of a UN-case, just to inform you about that.

    Also, I think when I send an e-mail to Mr. Pearson, then Mr. Pearson should reply to me, and not some other guy, which was what happened.
    That's inpolite of you, I think, that an other guy replies without Mr. Pearson explaining about this to me first.

    What has really happened here, this isn't that clear to me.
    So I hope you can reconsider, and grant me a huge compensation, for this harassment and bullying I've had to deal with, from your so called 'customer support'.

    I've been working with customer support myself, for almost 20 years, in Norway and in the UK, so I know when I'm being harrased.
    And even if I owe you money, I still have the same rights as other EEA-citizens.

    It's not like one have class A and class B citizens in the EEA, at least not as I'm aware of.
    So every person who calls you should be treated polite by your company, I think.

    So I really didn't like the way your customer-support treated me, when I called them.
    They refused to set up my direct debit, for £25 a month, like my payment-plan shows, is the agreed amount.

    So how can you now ask me for money when I didn't want my money, when I called you?
    Eigther you want my money, or you don't.
    I think you really gave me free water, for the rest of my life, when you refused to let me set up me direct debit-agreement.

    So this shouldn't really be a discussing matter.
    You should discuss this with your staff, why they didn't want my money, and not me.
    So you are picking on the wrong person here.

    This is really a United Utilites-problem, and doesn't really concern me.
    You have refused to accept my money, and have therefore given me the right to get the water for free, I think.

    I can call you now, to set up a direct debit agreement.

    You're just going to refuse to accept my payment again.
    So United Utilities have really played themselves out here.

    And should investigate this in-house, why their staff treat their customers like this.

    This kind of behavour, that your customer-service showed, towards me, doesn't belong in the business world, I think.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Tue, Dec 14, 2010 at 12:44 AM
    Subject: To the Managing Director/Fwd: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
    To: Customer Services <Customer.Services@uuplc.co.uk>

    Hi,

    why do I get a letter today from Mr. Scott W. Simpson, when I sent my e-mail to Mr. Tom Pearson?
    Also, why do I have to call about my financial situation, when I've already sent you an income and expenditure-form, on 6/12?

    This is on top of the previous harassment, now I think you should send me a compensation.
    Erik Ribsskog
    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Mon, Dec 6, 2010 at 2:00 AM
    Subject: To: Tom Pearson, Case Manager/Fwd: FW: RS852927
    To: Customer.Services@uuplc.co.uk

    Hi,

    thank you for your e-mail.
    I'm sorry about that the direct debit was bounced, but I started an internet-shop, selling glacier-mints to Norway, since they were stopped being sold there, and then I had to use my bank-account for the e-business, and then I lost a bit overview, since it's the first business I've set up.

    I was attacked by hackers, so I've closed the business now, but am going to try to set it up again later.
    I enclose the income and expenditure-form, which you sent, the other day, and hope that this should be ok, since this is all I can afford at the moment since I'm un-employed.

    But I have a Higher National Diploma, in IT, and I've worked as a shop-manager in a big chain, (Rimi), in Norway, so I think I'm soon going to find employment, and then I can start paying on the arrears.

    I'm on a budget in co-operation with the CCCS, by the way.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk>

    Date: Thu, Dec 2, 2010 at 4:21 PM
    Subject: FW: RS852927
    To: eribsskog@gmail.com

    ========================================================================================================================
    

    The information contained in this e-mail is intended only
    for the individual to whom it is addressed. It may contain
    legally privileged or confidential information or otherwise
    be exempt from disclosure. If you have received this Message
    in error or there are any problems, please notify the sender
    immediately and delete the message from your computer. You
    must not use, disclose, copy or alter this message for any
    unauthorised purpose. Neither United Utilities Group PLC nor
    any of its subsidiaries will be liable for any direct, special,
    indirect or consequential damages as a result of any virus being
    passed on, or arising from the alteration of the contents of
    this message by a third party.

    United Utilities Group PLC, Haweswater House, Lingley Mere
    Business Park, Lingley Green Avenue, Great Sankey,
    Warrington, WA5 3LP
    Registered in England and Wales. Registered No 6559020

    www.unitedutilities.com
    www.unitedutilities.com/subsidiaries
    ========================================================================================================================





    3 attachments

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    342K
    RS852927.doc
    54K




  • Jeg sendte en ny e-post til United Utilities







    Gmail – To: Tom Pearson, Case Manager/Fwd: FW: RS852927







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    To: Tom Pearson, Case Manager/Fwd: FW: RS852927





    Erik Ribsskog

    <eribsskog@gmail.com>





    Mon, Dec 6, 2010 at 2:00 AM





    To:

    Customer.Services@uuplc.co.uk



    Hi,
    thank you for your e-mail.
    I'm sorry about that the direct debit was bounced, but I started an internet-shop, selling glacier-mints to Norway, since they were stopped being sold there, and then I had to use my bank-account for the e-business, and then I lost a bit overview, since it's the first business I've set up.

    I was attacked by hackers, so I've closed the business now, but am going to try to set it up again later.
    I enclose the income and expenditure-form, which you sent, the other day, and hope that this should be ok, since this is all I can afford at the moment since I'm un-employed.

    But I have a Higher National Diploma, in IT, and I've worked as a shop-manager in a big chain, (Rimi), in Norway, so I think I'm soon going to find employment, and then I can start paying on the arrears.

    I'm on a budget in co-operation with the CCCS, by the way.
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk>

    Date: Thu, Dec 2, 2010 at 4:21 PM
    Subject: FW: RS852927
    To: eribsskog@gmail.com

    ========================================================================================================================
    
    The information contained in this e-mail is intended only
    for the individual to whom it is addressed. It may contain
    legally privileged or confidential information or otherwise
    be exempt from disclosure. If you have received this Message
    in error or there are any problems, please notify the sender
    immediately and delete the message from your computer. You
    must not use, disclose, copy or alter this message for any
    unauthorised purpose. Neither United Utilities Group PLC nor
    any of its subsidiaries will be liable for any direct, special,
    indirect or consequential damages as a result of any virus being
    passed on, or arising from the alteration of the contents of
    this message by a third party.
    United Utilities Group PLC, Haweswater House, Lingley Mere
    Business Park, Lingley Green Avenue, Great Sankey,
    Warrington, WA5 3LP
    Registered in England and Wales. Registered No 6559020
    www.unitedutilities.com
    www.unitedutilities.com/subsidiaries
    ========================================================================================================================





    3 attachments

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    img174.jpg
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    RS852927.doc
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    PS.

    Her er vedleggene jeg sendte:

    img173

    img174

    PS 2.

    Her er e-brevet jeg fikk fra de:

    RS852927

  • Kun 36% tror at det vil være en god ide, å ha en johncons-fanclub, på Facebook, (ettersom mange frykter at medlemmene vil bli angrepet)

    kun 36 prosent facebook

    PS.

    På denne avstemningen, så har jeg ‘juksa litt’, som Ingrid Espelid Hovig pleide å gjøre, når hu hadde matprogram, på NRK.

    Så her har jeg faktisk allerede begynt å lage en johncons-fanclub, på web, (som jeg har annonsert for, på bloggen, en stund nå):

    http://www.johncons-fanclub.net/

    Så jeg tror at jeg kutter ut å ha en johncons-fanclub på Facebook da ja, og følger rådet fra 45% av leserne, som tror at dette vil være en dårlig ide.

    Jeg har ikke noe erfaring, fra å drive en fanclub, så dette nettstedet blir kanskje mer som min personlige hjemmeside på nettet.

    Jeg får heller bare se det an, hvordan jeg skal gjøre det med denne fancluben.

    Jeg er ferdig med forsiden, og har igjen om at jeg er etter Odin, og jeg skal også ha CV-en min der, og mer om mine andre nettsteder.

    Det jeg jobber med for tiden, på johncons-fanclub.net, det er å skrive om at min mors foreldre arvet Holger baron Adeler, i 1980.

    Jeg skriver også om andre ting, rundt min mors foreldre, Ingeborg og Johannes Ribsskog der, (som jeg også har skrevet mye om på bloggen).

    Den siden er fortsatt ikke helt ferdig, jeg må redigere bort skrivefeil, og formatere teksten bedre, med mere, og det er fortsatt mer informasjon, og bilder osv., som jeg vil ha med der.

    Men hvis noen vil se hva jeg har jobbet med, av nettsted-prosjekter, i det siste, så er det denne websiden, som jeg har jobbet mye med:

    http://www.johncons-fanclub.net/adeler.html

    Så jeg skal oppdatere på bloggen, når jeg har fått gjort mer på det nettstedet.

    Jeg har jo også jobbsøking og denne bloggen å drive med.

    Og jeg har jo også masse regninger, som arbeidsledig, som jeg må få istand tilbakebetalings-avtaler for.

    Og jeg har en ganske stor toroms-leilighet, her i Liverpool, som jeg må prøve å holde litt ren og ordentlig, ihvertfall.

    Selv om jeg har måttet flytte inn på soverommet nå, for vinteren, siden det ble så kalt i ‘loungen’.

    For strømmen er så dyr i England.

    Men soverommet er stort det, så det går greit det.

    Men men.

    Så vi får se når jeg får gjort mer på det johncons-fanclub-nettstedet.

    Jeg håper at jeg får gjort mer, i slutten av uka, ihvertfall.

    Vi får se om jeg klarer det.

    Vi får se.

    Mvh.

    Erik Ribsskog

    PS.

    Her kan man se at johncons-blogg har flytta inn på soverommet, på grunn av kaldt vær i England:

    Photo 2663

    PS 2.

    Soverommet er nemlig det eneste rommet, i huset, med dobbeltvindu:

    Photo 2664

    PS 3.

    Noen synes kanskje det er stusselig, å ikke sitte i stua, og skrive blogg.

    Men, det var sånn her jeg bodde, i Walton, hvor jeg bare leide et rom, som vel var enda mindre, enn det soverommet her, i 2005/06.

    Men da, så kom husverten, og rappa varmovnen min, som jeg hadde på det rommet.

    Så da måtte jeg hele tida ligge under dyna, med klær på, og jeg varma meg faktisk, på den laptop-en, som jeg skriver på nå.

    Så det var et mareritt, av de sjeldne, det er helt sikkert.

    Men men.

    Bare noe jeg tenkte på.

    Her har jeg også en ekstra TV, så jeg klarer meg nok med å bare bruke et rom, fra til våren, tenker jeg.

    Så sparer jeg en del strøm og forhåpentligvis.

    Vi får se.

    Så denne leiligheten min i Liverpool, er kanskje 2-3 ganger større, enn den Rimi-leiligheten, som jeg hadde, på St. Hanshaugen, i Oslo, mellom 1996 og 2004.

    Og der var det sånn, at det ble litt liten plass, husker jeg.

    Så jeg synes det er digg å ha en ganske stor leilighet, for en gangs skyld.

    Fint kjøkken er det og, og bad med både dusj og badekar til og med.

    Så stedet jeg bor nå, er mye bedre enn der jeg bodde de siste årene i Oslo, ihvertfall.

    Selv om strømmen var gratis der, så der slapp jeg å fryse, ihvertfall, for å si det sånn.

    Men men, alt kan jo ikke være likt, overalt.

    Så sånn er nok det.

    Så vi får se hva som skjer.

    Vi får se.

    PS 4.

    Her kan man se at jeg har en ekstra TV og, som jeg kjøpte i Walton, før jeg fikk arven etter han grandonkelen min, fra Holmsbu, seinere i 2006.

    Jeg kjøpte den TV, på omtrent samme tida, som jeg kjøpte den her laptop-en, som jeg skriver på.

    For jeg betalte bare £220, i husleie, var det vel, i Mandeville St., i Walton.

    Så selv om jeg hadde en dårlig betalt jobb, for Arvato sin Microsoft-aktivering, så hadde jeg råd til å kjøpe ting som laptop, osv., siden jeg jobba mye overtid, før jul, i 2005.

    Men men.

    Her er mer om dette:

    Photo 2665

    PS 5.

    Her kan man se det, at jeg hadde den samme TV-en, da jeg bodde i Walton, (men da behøvde man ikke å ha en sånn boks, oppå TV-en, så det har britene forrandra på, siden jeg bodde i Walton, i 2005 og 2006):

    walton

    PS 6.

    Da jeg flytta fra Walton, så bare heiv jeg alle tinga mine, inn i en taxi.

    Det var den TV-en og noen sekker med klær osv., som jeg hadde kjøpt meg, fra lønninger fra Arvato og de pengene jeg arva, fra min fars grandonkel, Otto Bergstø vel, i Holmsbu da.

    Grunnen til at jeg flytta fra Mandeville St., i Walton, var at der, så delte jeg TV-lounge, hage, spisestue, kjøkken og bad, med fire andre.

    Og det var sånn at alle fryserne var stapp fulle, av gammel mat, som ingen spiste.

    Så man fikk ikke lukket igjen døra på fryseren ordentlig.

    Og hvis jeg fikk klemt inn noen sånne ferdigretter, som jeg kjøpte på Tesco, inn i de fryserne, så ble de ofte stjålet.

    Og i begynnelsen, så stod det en stasjonær PC der, som hu Taru, fra Finland og Arvato, som bodde der før meg, hadde.

    Og da skulle alle bruke rommet mitt, og sitte foran det skrivebordet, og skrive på Taru sin PC.

    Så jeg fikk kjeft av en svær australier, som bodde der, Stephen Norris vel, hvis jeg låste døra til rommet mitt, hvis jeg dro på jobb.

    Men etterhvert, så sa hu Melissa M’Betsa der, at hu hadde kjøpt den PC-en av Taru.

    Så da flytta vi den PC-en ned til henne.

    Og jeg kjøpte meg den her laptop-en.

    Og da kunne jeg begynne å låse døra til rommet.

    Men hu jenta som bodde i naborommet, (eller vi hadde badet imellom), Janine England, og hu Melissa, de kom inn på rommet mitt, og vekte meg om natta, for å tigge røyk.

    Og hu Janine vekka meg om morgenen, for å spørre meg ut, etter at jeg hadde vært på fest, hos de svenske Abba-damene, som jeg har skrevet om på bloggen.

    Hu Janine, (som så veldig ung ut), hu vekte meg, dagen etter den ‘Abba-festen’, og sa at jeg måtte ta henne med, på en ‘fry-in’.

    Som viste seg å være engelsk frokost, med stekt bacon, egg, tomatbønner, pølser vel, osv.

    Men jeg var så fyllesyk, så jeg bare satt der, og så på at hu Janine spiste.

    Og hu spiste ikke opp alt engang.

    Men men.

    Det var på en ‘diner’/lunch-restaurant, i County Rd.

    Og hu Janine, lurte på hvem jeg hadde truffet på den festen osv., da.

    Så da fikk jeg litt noia.

    For jeg skjønte at hu nok spionerte på meg, for noen.

    Noe som jeg hadde overhørt, en gang jeg satt i TV-loungen der.

    At hu Melissa og hu Janine, prata sammen, om at de spionerte, eller noe, for hver sin ‘gruppering’ da.

    Så sånn var det.

    Han husverten der, overhørte jeg også at sa, at de jentene måtte holde det ryddig og reint der, etter at jeg flytta inn dit.

    Men men.

    Så ingen ba meg vaske der, faktisk.

    For å være rettferdig.

    Men jeg betalte mer enn min del av strømregninga da.

    Og de tok også fra meg varmeovnen, noe som jeg ikke syntes var noe artig.

    Og jeg overhørte også, at de engelske jentene der, sa til hverandre, at de de hadde varmovn, på sine rom.

    Men, hu Janine, hu luska på meg, den dagen de hadde skrudd på gassen, mens jeg var på jobb.

    Og da hadde hu Taru da, latt gassen stå på fullt.

    Fra vinteren før.

    Også fikk jeg skylda for det.

    Av Janine, som liksom skulle spørre meg om noe, eller tigge røyk, eller noe da.

    Og som venta utafor rommet mitt, når jeg kom hjem fra jobb.

    Også hadde dem satt på gassen, mens jeg hadde vært på jobb, (jeg jobba seinvakt).

    Også oste varmen ut av rommet mitt da, fra gassradiatoren, når jeg åpna døra til rommet mitt, mens hu Janine stod ved siden av meg da.

    Så sånn var det.

    Men jeg hadde jo ikke bodd der vinteren før, så jeg hadde jo ikke stilt på den gassradiatoren.

    Jeg er vant med vanlige strømovner, og ikke radiatorer, fra Norge.

    Og vi hadde ikke brukt gass tidligere, mens jeg hadde bodd der.

    Så de radiatorene hadde ikke jeg rørt, engang.

    Men dem lot meg ikke få en sjanse, til å bli vant med de radiatorene, de bare rappa varmovnen min, for ‘refurbishment’ da.

    Men jeg fikk aldri de ovnene tilbake.

    For to ovner forsvant fra rommet mitt, hvis jeg husker det riktig.

    Så det var digg å flytte derfra, for det var så mye tull og tøys der da.

    En gang kom til og med hu Melissa inn på rommet mitt, og kyssa meg, (med de store leppene sine, (hu var fra Zimbabwe)), mens jeg lå i senga der.

    Og en gang jeg satt i TV-loungen, og drakk øl, så kom hu Janine England inn der, fra å ha vært ute på byen, og skulle kysse meg og.

    Enda hu hadde med en engelsk kavaler.

    Men hvorfor dem holdt på sånn, det skjønte jeg ikke noe av.

    Så det huset der, det var som noe helt rart, for meg.

    Så jeg er glad for at jeg flytta derfra, for å være ærlig.

    Det ble for mye tull, vil jeg si.

    Så sånn var det.

    Så vi får se hva som skjer.

    Vi får se.

  • Jeg sendte en ny e-post til United Utilites







    Gmail – To Helen Cosgrove/Fwd: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint







    Gmail



    Erik Ribsskog

    <eribsskog@gmail.com>




    To Helen Cosgrove/Fwd: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint





    Erik Ribsskog

    <eribsskog@gmail.com>





    Sat, Nov 27, 2010 at 1:52 PM





    To:

    Customer.Services@uuplc.co.uk



    Hi,

    now, an hour ago, I got your letter in the post.
    But this was after the phone-call, this morning.
    So I send another e-mail now.
    It's fine for me to set up a Income and Expenditure-form, if you send me this.

    I'd rather we do this in writing, since I'm from Norway, I have sometimes problems communicating with your customer support, since many of them don't seem to have English as their first language, perhaps.

    And if the people on your customer-support, don't speak clear English, then I strugle a bit.
    So I'd rather you'd just send me a form in the post, if that's ok, (instead of calling me about this), if that's ok.

    Hope this alright, and thank you very much for your letter again!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Sat, Nov 27, 2010 at 10:51 AM
    Subject: New complaint/Fwd: Voicemail from Helen C. today/Fwd: Complaint

    To: Customer.Services@uuplc.co.uk

    Hi,

    on 25/11, I got a phone-call, from Helen C., in the afternoon.
    I told her to check my e-mail from earlier the same day, so that we were on level.

    Which she agreed to.

    And we agreed to take it from there.
    About an hour ago, a man in his twenties I think, with the name Avalies called me.
    I said I'd find my United Utilities-file.
    Then he just hang up.

    I can't see that Helen C., har done what she said on 25/11.
    I think I'm mobbed from employees in your company, (see also my first complaint).
    Why do someone, (asians), go in between the normal procedures here?

    Do you have problems with e.g. muslim mafia?
    Regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Nov 25, 2010 at 12:17 PM
    Subject: Voicemail from Helen C. today/Fwd: Complaint
    To: Customer.Services@uuplc.co.uk

    Hi,

    I got a voicemail from Helen C, (something with Cros?), today, regarding my complaint, from 18. November.

    I was wondering if we could please deal with the complaint in writing, since I think it's easier to keep the overview then.

    (I'm also from Norway, so I'm sometimes a bit slow on the phone, unfortunately).
    Hope this is alright!
    Yours sincerely,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Nov 18, 2010 at 5:45 PM

    Subject: Fwd: Complaint
    To: Customer.Services@uuplc.co.uk

    To clearify, I told the third woman, that I only called to set up the direct debit-mandate, since I haven't recieved anything in the post regarding the direct debit-mandate.

    But the third woman didn't want me to set up a direct debit-agreement for £25, like stated in your letter from 12/11.

    So I reacon you don't want my money.
    And I'm unemployed so I have a lot of other expenses, so that's really no problem with me.
    Best regards,
    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Nov 18, 2010 at 5:36 PM
    Subject: Complaint
    To: Customer.Services@uuplc.co.uk

    Hi,

    I got your letter from November 12th, saying: 'your payment arrangement is as follows [..] Your montly payment is £25'.

    After I sent you an e-mail on November 9th explaining about my sercomstances, (that I'm unemployed etc).

    It says I have to return a Direct Debit mandate, before December 2.
    Yet today I got a text-message saying it's 'vital' for me, to call United Utilities.
    I have to speak with three women there, all of them using a very descending tone, going through what I explained about in my e-mail from November 9th.

    Then, the third woman tell me my payment-arrangent, from your letter from November 12 has been canceled, (and replaced with a new payment arrangement of £305).
    How can you do a thing like this?

    It's not even close to December 2, which was my time-limit, for setting up the Direct Debit.
    Now, today, I was so harrased by these women, so I said I wasn't going to pay a penny.

    I hope you investigate my complaint, and agree that I should receive compensation for being treated in this way by your representatives.
    Erik Ribsskog