Stikkord: Cisas

I think I’ve complained to Cisas already.

So I wanted to escalate to your line-manager, for a second opinion, please.

Erik Ribsskog

On Mon, Sep 8, 2014 at 3:41 PM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
> Thank  you for your e-mails.
>
> We note the points and concerns you have raised.
>
> CISAS is an Ofcom-approved redress scheme which individuals and
small businesses of up to 10 employees (customers) can use to settle
disputes with telecommunications providers that are subscribers to the
scheme.
>
> CISAS can only consider complaints about communication services,
billing and customer services issues between service providers and their
customers.
>
> To use our service you must make a formal application after you
have exhausted the Company’s complaints procedure. Applications can be
made through our website. Alternatively you can submit your application
by email or post. We note you state that you have encountered issues
complaining to Virgin. You may contact in writing at:
>
> Caroline Probert
> Virgin Media
> Po Box 333
> Matrix Court
> Swansea
> SA7 9BB
>
> Email : TacticalTeam@virginmedia.co.uk
>
> In order for CISAS to consider your complaint, you will need to
show that you have been in dispute with the company for a minimum of 8
weeks (but no more than 12 months). However if the company has provided
you with their final response, you can make an application to use CISAS
immediately.
>
> If the matter remains unresolved , please submit an application along with your supporting documents in due course.
>
> Kind regards,
>
> Jean-Marie Sadio BA (Hons) Bsc ( Hons) ACIarb
> IDRS Limited / CISAS
> CISAS
> International Dispute Resolution Centre
> 70 Fleet Street
> London
> EC4Y 1EU
> www.cisas.org.uk / www.idrs.org.uk
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08 September 2014 01:10
> To: CISAS
> Cc: CollectionsAccountReview@virginmedia.co.uk; Q&A; casework@ico.org.uk; customers@moorgroup.com
> Subject: Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
>
> Hi,
>
> I send you a letter I got the other day, (to do with this case), from Moorcroft Debt Recovery Limited.
>
> I asked Virgin to ‘freeze’ the case, untill I’ve heard back, from you, the Ombudsmen.
>
> (Since I don’t think this debt is ‘real’.
>
> It’s Virgin who owes me money, I think, (for distroying my wall, etc).
>
> Like I’ve explained about, in the forwarded e-mails).
>
> But Virgin didn’t want to listen, it seems.
>
> And they were unreasonable, (I think I have to say), and have contaced a debt recovery company, about me, it seems.
>
> So this I wanted to update about.
>
> And I send a copy e-mail, to the mentioned debt recovery company.
>
> So that they’ll freeze the case,  (hopyfully), untill this case is finished, with the Government ombudsmen, (Cisas, etc).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Tue, Sep 2, 2014 at 5:26 PM
> Subject: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
> To: info@cisas.org.uk
> Cc: CollectionsAccountReview@virginmedia.co.uk, Q&A <contactus@stepchange.org>, casework@ico.org.uk
>
>
> Hi,
>
> I send this compaint on to you now.
>
> ICO wants me to go through Virgin’s internal comlaint-procedure.
>
> But I don’t think I have to do this, (to get ICO to look at my compaint).
>
> This is because, that Virgin doesn’t have their general enquiery e-mail-address, on their website.
>
> (The e-mail-address, that I use, to copy them now, is one they’ve
used, in an e-mail they sent me, around a year, after that I wanted to
complain about them, to Ofcom, who also didn’t have their general
enquiery e-mail-address, on their website, if I remember it right).
>
> If the company, (Virgin), don’t have their general enquiery e-mail-address, on their website.
>
> Then they send a message, that they don’t want correspondence, I think.
>
> So then it seems absurd, that someone wants me to still go through
their internal complaint-procedure, (when Virgin makes it that difficult
to complain, I think).
>
> Due to this, (that the Virgin complaint ended up with ICO, (I think
it was), and not Ofcom, (due to they not having an e-mail-address that
was easy to find, on their website, (and I’ve worked as a Company
Researcher, in 2007 and 2008, so I’m used with, that companies have
general enquiery e-mail-addresses, on their websited), has delayed the
complaint-process, I think.
>
> So this is also a complaint about Ofcom, I have to say.
>
> This is not about the actual complaint, (that Virgin visited my
address, like four or five times, to install a broadband-line, with up
to three people at a time, when BT only use one visit, and Virgin also
distroyed my printer, when they were here, and drilled an extra hole, in
the wall, kind of distroying my lounge a bit. And Virgin has also
charged me for a lot of months, (July, August, September and parts of
October), for internet, even if they disconected the line, around the
end of June, so I haven’t been able, to use their internet, but have had
to buy mobile broadband, from EE/T-mobile. So I expect a monitary
compensation, due to that the first Virgin-enigneer, distroyed my
printer and my lounge-wall, and due to that I was harassed by Virgin, I
think, due to that I got many engineers visiting here, who didn’t have
an apointment, and who sat on my lounge-floor, infront of the mentioned
wall, like they were praying in a mosque, etc. And he didn’t have an
apointment, (and there were also about two more Virgin-visits, withour
apointment), and the internet didn’t work, the first month, or so, so
this was all in all, very many problems and strange stuff, from Virgin,
that I wanted to complain about, but I didn’t get the complaint sent
right, before almost a year to late, due to that the right
e-mail-addresses, weren’t published, on the internet, and ICO didn’t
want to send the e-mails on to Ofcom, the way I remember it.
> Something like that).
>
> Please just contact me, if you have any questions, to do with my complaint!
>
> Best regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From:  <casework@ico.org.uk>
> Date: Tue, Sep 2, 2014 at 2:46 PM
> Subject: Response from ICO regarding Virgin Media[Ref. RFA0550287]
> To: eribsskog@gmail.com
>
>
> 2 September 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your further correspondence dated 1 September 2014 regarding Virgin Media.
>
> The email you sent to Virgin Media on the 31 August seems to be
related to your Virgin Media account and your dispute surrounding the
bills for July through to October, this dispute is not a data protection
issue. The email doesn’t seem to address the issue that you believe a
separate account has been set up fraudulently in your name.
>
> As previously mentioned in my correspondence, it is part of our
complaints policy that you bring this issue to the attention of the
organisation first, and then to allow 28 days for them to respond.
>
> If you remain dissatisfied upon receipt of a response from Virgin
Media, and for us to consider your complaint further we would require
the following:
>
>
>
> A copy of your complaint to Virgin Media raising the issue of the account that has been set up in your name fraudulently.
> A copy of any response you may receive from Virgin Media.
>
>
> Although we are unable to progress this matter without this
information, if you are unhappy with my response you can ask for this to
be reviewed.
> You can access the case review form through the following link:
>
> http://ico.org.uk/concerns/complaints_and_compliments/complain-about-us
>
> I am sorry that we can be of no further assistance at this stage.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
> The ICO’s mission is to uphold information rights in the public
interest, promoting openness by public bodies and data privacy for
individuals.
>
> If you are not the intended recipient of this email (and any
attachment), please inform the sender by return email and destroy all
copies. Unauthorised access, use, disclosure, storage or copying is not
permitted.
> Communication by internet email is not secure as messages can be
intercepted and read by someone else. Therefore we strongly advise you
not to email any information, which if disclosed to unrelated third
parties would be likely to cause you distress. If you have an enquiry of
this nature please provide a postal address to allow us to communicate
with you in a more secure way. If you want us to respond by email you
must realise that there can be no guarantee of privacy.
> Any email including its content may be monitored and used by the
Information Commissioner’s Office for reasons of security and for
monitoring internal compliance with the office policy on staff use.
> Email monitoring or blocking software may also be used. Please be
aware that you have a responsibility to ensure that any email you write
or forward is within the bounds of the law.
> The Information Commissioner’s Office cannot guarantee that this
message or any attachment is virus free or has not been intercepted and
amended. You should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised
> employee of IDRS Ltd, this communication is to be treated as
> confidential and the information in it may not be used or
> disclosed except for the purpose for which it has been sent. If
> you have reason to believe that you are not the intended
> recipient of this communication, please contact the sender
> immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of
> email for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
> virus scans all email sent and received by its systems but the
> recipient should also check this Email and any attachments for
> the
> presence of viruses. IDRS Ltd accepts no liability for any
> damage caused by any virus transmitted by this Email.

well, I’m going to wait, and see, what ICO says.

And if I don’t get a monitary compensation, that I’m happy with, from
eighter Virgin or ICO.

Then I’m going to contact you back, about this case, I thought.

Thanks for the reply!

Best regards,

Erik Ribsskog

On Wed, Aug 27, 2014 at 12:00 PM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> We acknowledge receipt of your email. You are free to make an application to
> CISAS as long as your complaint meets the validity criteria.
>
>
>
> We hope you are able to settle this matter directly with the company as soon
> as possible.
>
>
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> —–Original Message—–
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 23 August 2014 01:50
> To: CISAS
> Cc: post; Legal LSC; she; Politikk Høyre; Akademikerforbundet; LHT Customer
> Service; Runcorn Office; Info; Bjørn Ribsskog; admin; ITCGM- Norwegian
> Consulate; hv-02.kontakt; anne-kathrine.skodvin; post@nav.no;
> steve.rotheram.mp; complaint.info;
> rcjchancery.judgeslisting@hmcts.gsi.gov.uk
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> This case is now with ICO, (casework@ico.org.uk), so I guess, that we
>
> should perhaps wait for them, to finish with their case-work, before I
>
> e.g. escalate to you.
>
>
>
> I hope this is alright!
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
> PS.
>
>
>
> Here is more about this:
>
>
>
> ‘Erik Ribsskog
>
> ________________________________
>
> Response from ICO regarding Virgin Media[Ref. RFA0550287]
>
> ________________________________
>
> Erik Ribsskog Sat, Aug 23, 2014 at 12:05 AM
>
> To: casework@ico.org.uk
>
> Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
>
> Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
>
> LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
>
> , ITCGM- Norwegian Consulate , “hv-02.kontakt” ,
>
> “anne-kathrine.skodvin” , “post@nav.no” , “steve.rotheram.mp” ,
>
> “complaint.info“
>
> Hi,
>
>
>
> I don’t understand why I have to send about this, with ‘snail-mail’.
>
>
>
> E-mails should be fine enough.
>
>
>
> Virgin don’t have a general enquiery e-mail-address, on their website.
>
>
>
> So I then think I don’t have to exhaust their internal complaint procedure.
>
>
>
> Since Virgin then sends a message, that they don’t want correspondence, I
> think.
>
>
>
> (By not having their general enquiery e-mail address on their website).
>
>
>
> So I would have wanted a second opinion, to do with this complaint, please.
>
>
>
> So if you could please escalate, this complaint, to your line-manager.
>
>
>
> Thanks in advance for any help with this!
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Thu, Aug 14, 2014 at 11:33 AM,  <casework@ico.org.uk> wrote:
>
>> 14 August 2014
>
>>
>
>>
>
>>
>
>> Case Reference Number RFA0550287
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>> Thank you for your correspondence dated 4 August 2014 regarding Virgin
>
>> Media.
>
>>
>
>> Your concerns
>
>>
>
>> I understand from your correspondence that you have received an email from
>
>> Virgin Media that suggests an account has been set up in your name; you
>> then
>
>> received an email to say that the contact email address has been changed.
>
>>
>
>> Our response
>
>>
>
>> For us to consider this matter further you would need to make your
>> complaint
>
>> in writing to Virgin Media and inform them of the specific reasons for
>> your
>
>> complaint, we require evidence that this has been done and that you have
>
>> allowed them a certain amount of time in which to respond.
>
>>
>
>> The contact details for Virgin Media are as follows:
>
>>
>
>> Virgin Media Limited
>
>> Media House
>
>> Bartley Wood Business Park
>
>> Hook
>
>> Hampshire
>
>> RG27 9UP
>
>>
>
>> It may be beneficial for you to send your correspondence by recorded
>
>> delivery, this would evidence that Virgin Media have received your
>
>> complaint. We would say to allow them 28 days in which to respond.
>
>>
>
>> If you do not receive a response from Virgin Media in this timeframe, you
>
>> may wish to bring this matter back to us.
>
>>
>
>> Yours sincerely
>
>>
>
>> Sarah Timperley – Case Officer
>
>> Information Commissioner’s Office
>
>> Telephone: 01625 545508
>
>>
>
>>
>
>>
>
>>
>
>> ____________________________________________________________________
>
>>
>
>>
>
>> The ICO’s mission is to uphold information rights in the public interest,
>
>> promoting openness by public bodies and data privacy for individuals.
>
>>
>
>> If you are not the intended recipient of this email (and any attachment),
>
>> please inform the sender by return email and destroy all copies.
>
>> Unauthorised access, use, disclosure, storage or copying is not permitted.
>
>> Communication by internet email is not secure as messages can be
>> intercepted
>
>> and read by someone else. Therefore we strongly advise you not to email
>> any
>
>> information, which if disclosed to unrelated third parties would be likely
>
>> to cause you distress. If you have an enquiry of this nature please
>> provide
>
>> a postal address to allow us to communicate with you in a more secure way.
>
>> If you want us to respond by email you must realise that there can be no
>
>> guarantee of privacy.
>
>> Any email including its content may be monitored and used by the
>> Information
>
>> Commissioner’s Office for reasons of security and for monitoring internal
>
>> compliance with the office policy on staff use. Email monitoring or
>> blocking
>
>> software may also be used. Please be aware that you have a responsibility
>> to
>
>> ensure that any email you write or forward is within the bounds of the
>> law.
>
>> The Information Commissioner’s Office cannot guarantee that this message
>> or
>
>> any attachment is virus free or has not been intercepted and amended. You
>
>> should perform your own virus checks.
>
>> __________________________________________________________________
>
>>
>
>> Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
>
>> Cheshire, SK9 5AF
>
>> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk‘.
>
>
>
>
>
> On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
>
>> Dear Mr Ribsskog,
>
>>
>
>>
>
>>
>
>> Thank you for your email. Please note that in order to maintain our
>
>> impartiality, we can only advise you about the process of our scheme.
>
>>
>
>>
>
>>
>
>> CISAS is an Ofcom-approved redress scheme which individuals and small
>
>> businesses of up to 10 employees (customers) can use to settle disputes
>> with
>
>> telecommunications providers that are subscribers to the scheme. CISAS can
>
>> only consider complaints about communication services, billing and
>> customer
>
>> services issues between service providers and their customers. Please
>> refer
>
>> to the Information for Customers guide for examples of the types of
>> disputes
>
>> that we are unable to deal with.
>
>>
>
>>
>
>>
>
>> To use our service you must make a formal application after you have
>
>> exhausted Virgin’s complaints procedure. Applications can be made through
>
>> our website. Alternatively you can submit your application by email or
>> post.
>
>>
>
>>
>
>>
>
>> We are unable to take on a complaint unless you can show that you have
>> been
>
>> in dispute with the company for a minimum of 8 weeks (but no more than 12
>
>> months). However if the company has provided you with their final
>> response,
>
>> you can make an application to use CISAS immediately.
>
>>
>
>>
>
>>
>
>> You can also contact Virgin on;
>
>>
>
>>
>
>>
>
>> Caroline Probert
>
>>
>
>> Virgin media
>
>>
>
>> Po Box 333
>
>>
>
>> Matrix Court
>
>>
>
>> Swansea
>
>>
>
>> SA7 9BB
>
>>
>
>>
>
>>
>
>> Email: TacticalTeam@virginmedia.co.uk
>
>>
>
>>
>
>>
>
>> We hope you are able to settle your complaint directly with the company as
>
>> soon as possible, however if the matter remains unresolved (and you feel
>
>> your complaint falls within the scope of the scheme), please submit an
>
>> application along with your supporting documents in due course.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> www.cisas.org.uk
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> —–Original Message—–
>
>> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
>
>> Sent: 05 August 2014 17:42
>
>> To: OCCtelecoms
>
>> Cc: CISAS
>
>> Subject: Re: Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> Hi,
>
>>
>
>>
>
>>
>
>> thank you for your e-mail!
>
>>
>
>>
>
>>
>
>> I send a copy-email to the internet adjudicator then.
>
>>
>
>>
>
>>
>
>> I tried to look more at Virgins website now, and had a chat with Phil.
>
>>
>
>>
>
>>
>
>> But when I tried to call the mobile-number he mentioned, then it wasn’t
>
>> free, (anyway), and I’m out of credit on my mobile, since I haven’t gotten
>
>> my jobseekers allowance lately.
>
>>
>
>>
>
>>
>
>> And I attach a copy of the conversation with Phil.
>
>>
>
>>
>
>>
>
>> I think it’s strange they don’t have an e-mail-address.
>
>>
>
>>
>
>>
>
>> I used to be with BT Broadband, (from 2006 to 2011), and they were
>> possible
>
>> to e-mail.
>
>>
>
>>
>
>>
>
>> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
>
>> around £150, I think.
>
>>
>
>>
>
>>
>
>> So they must have double-charged me, for some months, I think.
>
>>
>
>>
>
>>
>
>> And then discovered this, later.
>
>>
>
>>
>
>>
>
>> I really wanted to use a credit they had.
>
>>
>
>>
>
>>
>
>> But I think what happened was that BT double-charged me instead.
>
>>
>
>>
>
>>
>
>> So like some sharia, or something?
>
>>
>
>>
>
>>
>
>> So BT freaked me out, I have to say.
>
>>
>
>>
>
>>
>
>> And that’s why I chosed Virgin now.
>
>>
>
>>
>
>>
>
>> But if I’d known they don’t use e-mail, then I would have chosen Talk
>> Talk,
>
>> (or another internet-supplier), I think.
>
>>
>
>>
>
>>
>
>> Just to try to update.
>
>>
>
>>
>
>>
>
>> Thanks again for the e-mail.
>
>>
>
>>
>
>>
>
>> Best regards,
>
>>
>
>>
>
>>
>
>> Erik Ribsskog
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
>
>> wrote:
>
>>
>
>>> Ofcom reference: 1-266978842
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> 04 August 2014
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Dear Mr Ribsskog
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Although we are unable to get involved in individual disputes, I
>
>>
>
>>> realise that you have approached us for help and will explain how you
>
>>
>
>>> can progress your complaint.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> If you have already contacted Virgin Media Ltd and feel you have been
>
>>
>
>>> dealt with poorly or unreasonably, you can ask them to take your
>
>>
>
>>> complaint to a higher level. You can find out how to do this from your
>
>>
>
>>> service provider’s code of practice. This should detail their full
>
>>
>
>>> complaints procedure and will be available through its website and
>
>>
>
>>> customer services. Some service providers also print complaint
>>> information
>
>>> on the back of their phone bills.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> You are likely to resolve your dispute by following the complaints
>
>>
>
>>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>>
>
>>> your service provider to send you a letter outlining their final
>
>>
>
>>> position. This is known as a ‘deadlock’ letter.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Once you have received a deadlock letter, you may be able to take your
>
>>
>
>>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>>
>
>>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>>
>
>>> weeks after you first complained.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> An ADR scheme is an important piece of consumer protection which every
>
>>
>
>>> service provider has to belong to. They are free and independent
>
>>
>
>>> services available to residential or small business (up to 10 employees)
>
>>> customers.
>
>>
>
>>> Service providers must abide by an ADR’s decision, but if you are
>
>>
>
>>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> For information, Virgin Media Ltd is a member of the Communications
>
>>
>
>>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>>
>
>>> ADR. You can contact CISAS at:
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> CISAS
>
>>
>
>>>
>
>>
>
>>> International Dispute Resolution Centre
>
>>
>
>>>
>
>>
>
>>> 70 Fleet Street
>
>>
>
>>>
>
>>
>
>>> London
>
>>
>
>>>
>
>>
>
>>> EC4Y 1EU
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Phone: 020 7520 3827
>
>>
>
>>>
>
>>
>
>>> Email: info@cisas.org.uk
>
>>
>
>>>
>
>>
>
>>> Website: www.cisas.org.uk.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> With regards to the quality of customer service given by your
>
>>
>
>>> provider, whilst this does not fall under our remit, it is in a
>
>>
>
>>> provider’s own interest to treat their customers well. Additionally,
>
>>
>
>>> we record all of the complaints we receive, so can identify issues of
>
>>> general consumer concern.
>
>>
>
>>> If we notice a particular increase in similar complaints against the
>
>>
>
>>> same provider, we may raise this with them for internal review.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> I hope you find this information helpful and can confirm that I have
>
>>
>
>>> recorded details of your experience. If you need more advice, you can
>
>>
>
>>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>>
>
>>> Team on: 0300
>
>>
>
>>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>>
>
>>> the top of this letter.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Yours sincerely
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Charlotte Sperry
>
>>
>
>>>
>
>>
>
>>> Consumer Contact Team
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> ________________________________
>
>>
>
>>>
>
>>
>
>>> **********************************************************************
>
>>
>
>>> ********************************************
>
>>
>
>>> For more information visit www.ofcom.org.uk
>
>>
>
>>>
>
>>
>
>>> This email (and any attachments) is confidential and intended for the
>
>>
>
>>> use of the addressee only.
>
>>
>
>>>
>
>>
>
>>> If you have received this email in error please notify the originator
>
>>
>
>>> of the message and delete it from your system.
>
>>
>
>>>
>
>>
>
>>> This email has been scanned for viruses. However, you open any
>
>>
>
>>> attachments at your own risk.
>
>>
>
>>>
>
>>
>
>>> Any views expressed in this message are those of the individual sender
>
>>
>
>>> and do not represent the views or opinions of Ofcom unless expressly
>
>>
>
>>> stated otherwise.
>
>>
>
>>> **********************************************************************
>
>>
>
>>> ********************************************
>
>>
>
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>>
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