johncons

Stikkord: Complaint to Lufthansa

  • Mer fra Facebook

    PS.

    Her er mer om dette:

    PS 2.

    Enda mer om dette:

    PS 3.

    Og enda mer om dette:

    PS 4.

    Og enda enda mer om dette:

    PS 5.

    Og enda enda enda mer om dette:

    PS 6.

    Og enda enda enda enda mer om dette:

    PS 7.

    Og enda enda enda enda enda mer om dette:

    PS 8.

    Og enda enda enda enda enda enda mer om dette:

    PS 9.

    Og enda enda enda enda enda enda enda mer om dette:

    PS 10.

    Og enda enda enda enda enda enda enda enda mer om dette:

    PS 11.

    Og enda enda enda enda enda enda enda enda enda mer om dette:

  • Jeg sendte en ny e-post til SAS







    Gmail – Deres tidligere direktør, i Dusseldord, Poul Henning Ravn/Fwd: Palle Ravn, de Cote d'Ivoire







    Gmail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Deres tidligere direktør, i Dusseldord, Poul Henning Ravn/Fwd: Palle Ravn, de Cote d’Ivoire




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Nov 23, 2011 at 9:52 PM





    To:

    cr@sas.no



    Hei,

    kan dere sende dette til deres tidligere direktør, Poul Henning Ravn.
    Det gjelder våpensamlingen etter Cort Adeler, mm.
    Jeg ble forresten forkært behandlet av deres partner i samarbeid, Luftwaffe, nei unskyld, Lufthansa, da jeg skulle til den der Detroit i den der USA, i 2005.

    Jeg fikk ikke skjema, for innreise, av den Lufthansa-mann, der delte de skema ut, på flyet.
    Så sendte USA meg tilbake til Europa.
    Men Lufthansa ville ikke la meg sitte på tilbake til Europa.

    Jeg måtte kjøpe billett av Air France.
    Er det noen ulver i mosen hos dere og Luftwaffe, lurer jeg.
    Erik Ribsskog

    ———- Forwarded message ———-

    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: 2011/11/21
    Subject: Palle Ravn, de Cote d'Ivoire
    To: "henra@esbjergkommune.dk" <henra@esbjergkommune.dk>

    Cc: TAYLORG@unhcr.org

    Daus,

    jeg prøver å spore den Palle Ravn, i de Cote d'Ivoire, der arvede den Holger baron Adeler.
    Jeg vedlegger det dokument der sier at han har avgitt deg sin generalfullmakt.

    Jeg fikk så to adelsbrev for Adeler, (en Emil Johannes fra 1800-tallet, og en for de der hadde Adelerborg/Dragsholm, men der nu er dødd ut), fra Rigsarkivet.
    Jeg undrede skal så Palle Ravn ha den ene baron-tittel, og så får jeg den andre siden min mor Karen var nevnt i baronesse Magna Adelers testamente, og min mormor Ingeborg var også nevnt, hun fikk mer enn halve arven etter baronessen, som min morfar Johannes, satt inn i min mors hus, i Tagtvedt, det vil si Hestehavna, i Larvik, Vestfold/Søndre Jarlsberg/Laurvigen heder det vel på dansk måske.

    Jeg vedlegger så det dokument om der generalfullmakt som tiligere skrevet.

    Jeg kenner også den Marion Ravn, af Lørenskog, i Oslo.

    Hun var på besøk hos meg, da min butikk, Rimi Nylænde ble ranet, i år 1999 eller 2000, sammen med sin venninne Sara, (med den fleskerøv, og sin anden veninde i den HV-ungdom der fikk låne mitt automatiske gevær nummer 3, (AG3), og puslede denne sammen og ihop).

    Var det så et plott fra den chess-spiller-champion, i de Cote d'Ivoire, Palle Ravn?
    Var det no tullings med mich?
    Mit der ran unt der madchen unt der alles?

    Alles sieg heil nazi, jeg slo en gang min lærer på den folkeskole i skakk, (i Svelvik), da der friminutt ringede ud.
    Heil heil igen.
    Erik Ribsskog





    generalfullmakt.jpg
    31K




  • Et Lufthansa-fly fra Frankfurt til Detroit, var det jeg var på, da jeg fikk problem med amerikanske immigrasjonsmyndigheter, og ble sendt tilbake

    lufthansa

    http://www.dagbladet.no/2009/12/26/nyheter/utenriks/nodlanding/lufthansa/9673873/

    PS.

    Besetningen på Lufthansa-flyet, de trakasserte meg, og ville ikke gi meg en sånn immigrasjonslapp, som man trenger, for å komme inn i USA, enda alle de andre pasasjerene fikk en sånn lapp.

    Så da begynte politiet på flyplassen i Detroit å tulle med meg, siden de ikke hadde lapper lett tilgjengelig, på engelsk eller norsk.

    Og jeg er ikke stødig i tysk eller fransk eller spansk.

    Så sånn var det.

    Bare noe jeg tenkte på nå.

    Mvh.

    Erik Ribsskog

    PS 2.

    Og da jeg måtte dra tilbake til Europa, med Air France, til Oslo via Paris.

    Så ble kofferten min holdt tilbake en ekstra dag, av USA, siden det hadde ligget en lighter i den kofferten.

    Bare noe jeg kom på.

    Men men.

    PS 3.

    USA skrev jo et brev til meg om dette, men jeg synes de burde i det minste betale kompansasjon.

    Og Lufthansa skrev jo bare en tulle e-post, må jeg si.

    Kanskje jeg burde eskalere hos Lufthansa og be om kompansasjon fra USA?

    Det har jeg tid til nå, siden det er jul.

    Vi får se.

  • I Gütersloh, så har både Bertelsmann og Lufthansa tilhold. Og jeg har blitt tulla med av Lufthansa, i 2005 og i fjor, og av Bertelsmann i 2005 og 2006

    I Gütersloh, så har både Bertelsmann og Lufthansa tilhold. Og jeg har blitt tulla med av Lufthansa, i 2005 og i fjor, og av Bertelsmann i 2005 og 2006

  • Lufthansa-staff must have a lot to do. They first wrote to me at erikribsskog@gmail.com, and not eribsskog@gmail.com, I discovered now. Probably busy.

    Google Mail – Your email dated 9 August 2008 / Feedback number 20627974

    Google Mail Ante Valente <erik.ribsskog@googlemail.com>

    Your email dated 9 August 2008 / Feedback number 20627974

    Feedback.Germany@dlh.de <Feedback.Germany@dlh.de> 19 August 2008 10:01

    To: erikribsskog@gmail.com


    Dear Mr Ribsskog

     

    Thank you for your email dated 9 August 2008.

     

    We were very sorry to learn about the occurring

    problems regarding your immigration into the United States on 25 February 2005

    and can well understand how upsetting this situation must have been for you.

     

    To our regret, we were unable to research this matter

    owing to the travel date years ago. We however would like to inform you that

    usually, necessary immigration forms are in fact handed out on board to

    Lufthansa passengers travelling to the United States and we are unable to

    advise why this was obviously not done in your case.

     

    As it is nonetheless unclear if this lapse from our

    side was in effect the reason for the denial of your entry into the country, we

    suppose that there might as well have been another cause on hand.

     

    In this context, we wish to enlighten that in general, it

    is our passengers’ own responsibility to provide all relevant travel

    documents throughout the entire travel in accordance with article 13 of the

    General Terms and Conditions of Carriage. Otherwise, penalties apply upon

    arrival for the operating carrier as well as the travelling guest. Thus, any

    document checks by Lufthansa employees will not release the customer from his

    self-reliance in order to prevent any penalty in his personal interest and the

    interest of the respective airline. Your understanding of our position in this

    matter would be highly appreciated.      

     

    Dear Mr Ribsskog, although we are unable to

    assist your further in this matter, we hope that you will continue to place

    your trust in Lufthansa and consider our airline for your future travel plans.

     

    Yours sincerely

    Petra Zimdars  

    Deutsche Lufthansa AG

    Customer Relations

    33322 Gütersloh

    Fax: 01805/838005

    Sitz der Gesellschaft/Corporate Headquarters:

    Deutsche Lufthansa Aktiengesellschaft, Köln

    Registereintragung/Registration:

    Amtsgericht Köln HR B 2168

    Vorsitzender des Aufsichtsrats/

    Chairman of the Supervisory Board:

    Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber

    Vorstand/Executive Board:

    Wolfgang Mayrhuber (Vorsitzender/Chairman)

    Stephan Gemkow

    Stefan Lauer

     

     







    Google Mail – Your emails dated 08 ans 27 August 2008 / Feedback number 20627974







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Your emails dated 08 ans 27 August 2008 / Feedback number 20627974




    Feedback.Germany@dlh.de

    <Feedback.Germany@dlh.de>


    Wed, Aug 27, 2008 at 6:26 AM





    To:

    eribsskog@gmail.com




    Dear Mr Ribsskog

     

    Thank you for your email dated 26 August 2008.

     

    To our regret, you obviously did not receive our reply

    to your earlier writing from 8 August 2008 that we sent to you per email on

    19 August 2008. For this reason, we resend our previous letter today

    with this email.

     

    On 19 August 2008 we wrote:

     

    Dear Mr Ribsskog

     

    Thank you for your email dated 9 August 2008.

     

    We were very sorry to learn about the occurring

    problems regarding your immigration into the United States on 25 February 2005

    and can well understand how upsetting this situation must have been for you.

     

    To our regret, we were unable to research this matter owing

    to the travel date years ago. We however would like to inform you that usually,

    necessary immigration forms are in fact handed out on board to Lufthansa

    passengers travelling to the United

    States and we are unable to advise why this

    was obviously not done in your case.

     

    As it is nonetheless unclear if this lapse from our

    side was in effect the reason for the denial of your entry into the country, we

    suppose that there might as well have been another cause on hand.

     

    In this context, we wish to enlighten that in general, it

    is our passengers’ own responsibility to provide all relevant travel documents

    throughout the entire travel in accordance with article 13 of the General Terms

    and Conditions of Carriage. Otherwise, penalties apply upon arrival for the

    operating carrier as well as the travelling guest. Thus, any document checks by

    Lufthansa employees will not release the customer from his self-reliance in

    order to prevent any penalty in his personal interest and the interest of the

    respective airline. Your understanding of our position in this matter would be

    highly appreciated.      

     

    Dear Mr Ribsskog, although we are unable to

    assist your further in this matter, we hope that you will continue to place

    your trust in Lufthansa and consider our airline for your future travel plans.

     

    Yours sincerely

    Petra Zimdars  

    Deutsche Lufthansa AG

    Customer Relations

    33322 Gütersloh

    Fax: 01805/838005

    Sitz der Gesellschaft/Corporate Headquarters:

    Deutsche Lufthansa Aktiengesellschaft, Köln

    Registereintragung/Registration:

    Amtsgericht Köln HR B 2168

    Vorsitzender des Aufsichtsrats/

    Chairman of the Supervisory Board:

    Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber

    Vorstand/Executive Board:

    Wolfgang Mayrhuber (Vorsitzender/Chairman)

    Stephan Gemkow

    Stefan Lauer

     

     





    PS.

    Ante Valente, is really a Lappish chef, played by Norwegian comedian Herodes Falsk, from Drammen, the nearest big town, from where I used to live in Norway, Berger, before I moved to Oslo, in 1989.

    The first name ‘Ante’ is Lappish, the last-name, is taken from a food-program chef, on Norwegian tv-channel, TV-Norge, Gino Valente, who made Italian food etc., in the nineties.

    I sometimes use this comedy-name as a nick, when I don’t want to use my own name for some reason etc.

    The first years, that I had the internet, then I didn’t like to use my own name, to register on internet-sites etc., so I often just wrote ‘Ante Valente’ etc.

    Which I also did from old habbit, when I registered the erik.ribsskog@googlemail.com, e-mail account, in 2006, so it lookes a bit stupid.

    But this was on a day in 2006, when I had the early-shift, at Arvato, and it was before the e-mail rules, and internet-rules, really became strict.

    But I was a bit tired, so I just wrote Ante Valente, by old habbit, I didn’t think of the fact, that it would look stupid on the e-mails.

    Just to try to explain.

    Here’s more about Ante Valente.

    (This is 80’s/90’s humor, which was considered stupid even then, so it’s maybe not so funny now, but anyway):

    Today we’ll learn to make the famous reindeer-sandwich from Karasjok (in northern Norway).

    But before we start, we have to relax completely.

    How do we relax completely?

    With massage?

    No, no, no. (Said in a Lappish way).

    With jacuzi?

    No, no, no.

    With liquer?

    Yes, yes.

    Now we are relaxed.

    Now we have to make the food.

    Where’s the reindeer?

    (Looks in the cupboards etc.).

    No reindeer here.

    Yes, yes, yes.

    Then we have to make snowmobile-sandwich instead.

    First we need two big slices of bread.

    And then butter.

    Yes, yes, yes.

    And then spread.

    Spread is important.

    (Pours on liquor).

    How do we prepare snowmobile-sandwich?

    Should it be barbequed?

    No, no, no.

    Should it be shaked?

    No, no, no.

    It should be drunk!

    (Puts the bread-slices the food-processor).

    Maybe we have forgotten a bit spread.

    (Poures on more liquor).

    Let’s hope that we haven’t used to much butter.

    See you next week!

  • E-mail to Lufthansa.







    Google Mail – Your email dated 27 August 2008 / feedback number 20627974







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Your email dated 27 August 2008 / feedback number 20627974




    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Aug 28, 2008 at 11:33 AM





    To:

    "Feedback.Germany@dlh.de" <Feedback.Germany@dlh.de>



    Hi,

     

    this wasn't really what I was asking about.

     

    I think there must have been a misunderstanding of some kind.

    I just wanted to please escalate the complaint.

     

    Yours sincerely,

    Erik Ribsskog

     


    On 8/28/08, Feedback.Germany@dlh.de <Feedback.Germany@dlh.de> wrote:

    Dear Mr Ribsskog

     

    Thank you for your reply to our email from 27 August 2008.

    We learned with regret that the contents of our writing did not find your consent.

    Let us enlighten anew that the occurrence itself and the reasons for the respective proceeding is no longer replicable at this point of time.

    Certainly, as a travelling guest you can expect to receive required forms regarding the entry into the country of destination on board your flight and we wish to affirm that these documents are usually distributed by our staff. Nonetheless, please understand that we regard it as the passenger's own responsibility to personally see that he is informed about requisite travel related documents and does have those on hand when travel commences. We once again ask you for your appreciation of our standpoint in this matter.   

    Dear Mr Ribsskog, we anyhow thank you for directing our attention to this important issue because it will help to ascertain a smooth travel for our guests. 

    We truly remain committed to maintaining your trust and confidence in our services and would be pleased if you regard us as a reliable partner in future.

     

    Yours sincerely

    Petra Zimdars  

    Deutsche Lufthansa AG
    Customer Relations
    33322 Gütersloh

    Fax: 01805/838005

    Sitz der Gesellschaft/Corporate Headquarters:
    Deutsche Lufthansa Aktiengesellschaft, Köln
    Registereintragung/Registration:

    Amtsgericht Köln HR B 2168

    Vorsitzender des Aufsichtsrats/
    Chairman of the Supervisory Board:
    Dipl.-Ing.     Dr.-Ing. E.h. Jürgen Weber

    Vorstand/Executive Board:
    Wolfgang Mayrhuber (Vorsitzender/Chairman)
    Stephan Gemkow
    Stefan Lauer

     

     






  • E-mail to Lufthansa.







    Google Mail – Your emails dated 08 ans 27 August 2008 / Feedback number 20627974







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Your emails dated 08 ans 27 August 2008 / Feedback number 20627974




    Erik Ribsskog

    <eribsskog@gmail.com>


    Wed, Aug 27, 2008 at 9:54 AM





    To:

    "Feedback.Germany@dlh.de" <Feedback.Germany@dlh.de>



    Hi,

     

    I don't think it can be the passengers responsibility, to have the American imigration/holiday-forms with them, on the flight.

     

    I think this sounds a bit odd, since these aren't available everywhere, and many of the passports, eg. from Norway, have an electronic 'visa', to the United States, in them.

    So I would have liked one the mangers, in your customer-support, to have a look at the whole complaint, if you think that's possible.

    Yours sincerely,

    Erik Ribsskog

     


    On 8/27/08, Feedback.Germany@dlh.de <Feedback.Germany@dlh.de> wrote:

    Dear Mr Ribsskog

     

    Thank you for your email dated 26 August 2008.

     

    To our regret, you obviously did not receive our reply to your earlier writing from 8 August 2008 that we sent to you per email on

    19 August 2008. For this reason, we resend our previous letter today with this email.

     

    On 19 August 2008 we wrote:

     

    Dear Mr Ribsskog

     

    Thank you for your email dated 9 August 2008.

     

    We were very sorry to learn about the occurring problems regarding your immigration into the United States on 25 February 2005 and can well understand how upsetting this situation must have been for you.

     

    To our regret, we were unable to research this matter owing to the travel date years ago. We however would like to inform you that usually, necessary immigration forms are in fact handed out on board to Lufthansa passengers travelling to the United States and we are unable to advise why this was obviously not done in your case.

     

    As it is nonetheless unclear if this lapse from our side was in effect the reason for the denial of your entry into the country, we suppose that there might as well have been another cause on hand.

     

    In this context, we wish to enlighten that in general, it is our passengers' own responsibility to provide all relevant travel documents throughout the entire travel in accordance with article 13 of the General Terms and Conditions of Carriage. Otherwise, penalties apply upon arrival for the operating carrier as well as the travelling guest. Thus, any document checks by Lufthansa employees will not release the customer from his self-reliance in order to prevent any penalty in his personal interest and the interest of the respective airline. Your understanding of our position in this matter would be highly appreciated.  

     

    Dear Mr Ribsskog, although we are unable to assist your further in this matter, we hope that you will continue to place your trust in Lufthansa and consider our airline for your future travel plans.

     

    Yours sincerely

    Petra Zimdars  

    Deutsche Lufthansa AG
    Customer Relations
    33322 Gütersloh

    Fax: 01805/838005

    Sitz der Gesellschaft/Corporate Headquarters:
    Deutsche Lufthansa Aktiengesellschaft, Köln
    Registereintragung/Registration:

    Amtsgericht Köln HR B 2168

    Vorsitzender des Aufsichtsrats/
    Chairman of the Supervisory Board:
    Dipl.-Ing.     Dr.-Ing. E.h. Jürgen Weber

    Vorstand/Executive Board:
    Wolfgang Mayrhuber (Vorsitzender/Chairman)
    Stephan Gemkow
    Stefan Lauer

     

     






  • E-mail to Lufthansa.







    Google Mail – Complaint.







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint.




    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Aug 26, 2008 at 7:00 AM





    To:

    info@dlh.de



    Hi,

     

    I can't see that I've recieved any answer to this e-mail, so I'm trying to send it again.

    Yours sincerely,

     

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Aug 9, 2008 8:36 PM

    Subject: Fwd: Complaint.
    To: info@dlh.de

     


    Hi,

    I found your e-mail adresses, on an online directory called worldtourismdirectory.com, and I'm trying

    to send the e-mail again, to this e-mail address, since there seemed to be some problems with the

    first e-mail address, that I tried to send this e-mail to.

    Yours sincerely,

    Erik Ribsskog



    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Fri, Aug 8, 2008 at 9:42 AM
    Subject: Complaint.
    To: lufthansa@lufthansa.de

    Hi,

     

    on 25. February 2005, I went on a flight from Frankfurt to Detroit.

    On the flight, a Lufthansa officer, asked me which country I was from, and I said Norway,

    and then I wasn't given a US Imigration-form, like all the other passengers got.

    So then I got a bit of problems, in the passport-control, in Detroit, since there weren't

    any Norwegian or English forms there.

    They asked me if I spoke German, but I only speak a bit German, that I've learned

    on holidays etc., so then I was given a French form, by the Detroit passport-control

    officers, when I explained them, that I didn't speak that much German.

     

    And then, later, the Airport Police, refused me entry to the US, for some obscure

    reason.

    And then they also told me, that I had to go back to Europe, but that Lufthansa, didn't

    want to help, with getting back to Europe.

    So I was wondering about, and wanted to complain, about these things:

     

    1. Why wasn't I given an imigration/holiday-form aboard the flight?

     

    2. Why were Lufthansa unwilling to offer me a ticket back to Europe, (like the Detroit Airport Police explained to me)?

     

    I hope you have the chance to explain about these incidents, since I think they were a bit strange.

     

    Yours sincerely,

    Erik Ribsskog

     






  • I sent the Lufthansa-complaint, to another e-mail address.







    Google Mail – Complaint.







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint.




    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Aug 9, 2008 at 8:36 PM





    To:

    info@dlh.de



    Hi,

    I found your e-mail adresses, on an online directory called worldtourismdirectory.com, and I'm trying

    to send the e-mail again, to this e-mail address, since there seemed to be some problems with the

    first e-mail address, that I tried to send this e-mail to.

    Yours sincerely,

    Erik Ribsskog


    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>


    Date: Fri, Aug 8, 2008 at 9:42 AM
    Subject: Complaint.
    To: lufthansa@lufthansa.de

    Hi,

     

    on 25. February 2005, I went on a flight from Frankfurt to Detroit.

    On the flight, a Lufthansa officer, asked me which country I was from, and I said Norway,

    and then I wasn't given a US Imigration-form, like all the other passengers got.

    So then I got a bit of problems, in the passport-control, in Detroit, since there weren't

    any Norwegian or English forms there.

    They asked me if I spoke German, but I only speak a bit German, that I've learned

    on holidays etc., so then I was given a French form, by the Detroit passport-control

    officers, when I explained them, that I didn't speak that much German.

     

    And then, later, the Airport Police, refused me entry to the US, for some obscure

    reason.

    And then they also told me, that I had to go back to Europe, but that Lufthansa, didn't

    want to help, with getting back to Europe.

    So I was wondering about, and wanted to complain, about these things:

     

    1. Why wasn't I given an imigration/holiday-form aboard the flight?

     

    2. Why were Lufthansa unwilling to offer me a ticket back to Europe, (like the Detroit Airport Police explained to me)?

     

    I hope you have the chance to explain about these incidents, since I think they were a bit strange.

     

    Yours sincerely,

    Erik Ribsskog






  • Problem with one of the e-mail addresses to Lufthansa.







    Google Mail – Complaint.







    Google Mail


    Erik Ribsskog

    <eribsskog@gmail.com>



    Complaint.




    Mail Delivery Subsystem

    <mailer-daemon@googlemail.com>


    Sat, Aug 9, 2008 at 10:09 AM





    To:

    eribsskog@gmail.com



    This is an automatically generated Delivery Status Notification

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipient has been delayed:

        lufthansa@lufthansa.de

    Message will be retried for 2 more day(s)

    Technical details of temporary failure:

    The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720

    [infoflyway.lufthansa.com. (100): Connection timed out]

    [mailix.lufthansa.com. (200): Connection timed out]

      —– Message header follows —–

    Received: by 10.100.142.4 with SMTP id p4mr3363164and.23.1218184939657;

           Fri, 08 Aug 2008 01:42:19 -0700 (PDT)

    Received: by 10.100.111.6 with HTTP; Fri, 8 Aug 2008 01:42:19 -0700 (PDT)

    Message-ID: <98e9940e0808080142k14298879i27c0afd003f5e0e3@mail.gmail.com>

    Date: Fri, 8 Aug 2008 09:42:19 +0100

    From: "Erik Ribsskog" <eribsskog@gmail.com>

    To: lufthansa@lufthansa.de

    Subject: Complaint.

    MIME-Version: 1.0

    Content-Type: multipart/alternative;

           boundary="—-=_Part_44205_5340787.1218184939674"

      —– Message body suppressed —–