 |
Erik Ribsskog <eribsskog@gmail.com> |
CreateSpace – Executive Customer Relations |
Erik Ribsskog <eribsskog@gmail.com> |
Thu, Aug 9, 2012 at 8:23 PM | |
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To:
Executive Customer Relations <ecr@createspace.com> Cc:
mail.gva@efta.int | ||
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Stikkord: CreateSpace
-
Jeg sendte en ny e-post til CreateSpace
Gmail – CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
CreateSpace – Executive Customer Relations
-
Jeg sendte en klage til CreateSpace
Gmail – Complaint/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Complaint/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Aug 9, 2012 at 1:17 AM
To:
ecr@createspace.comCc:
mail.gva@efta.intHi again, the more I think about it, the more I think it was annoying, that my delivery was split up.Custommers don't like to have people on their door all the time.I think that you, (as long as there isn't anything special going on), should try to deliver the whole order on the same day/same shipment.
It's ok to be woken up one day due to some books, but two days is a bit much, I think.Just to level about this.Regards,Erik Ribsskog
PS.And when I worked as a Shop Manager, and ordered something from a supplier.Then this was delivered with the same car.Unless they were sold out.Even if these products, (e.g. Coca Cola), wasn't produced at the same day, at the Coca-Cola factory.When Coca-Cola knows how to deliver both Fanta, Diet Coke, Sprite and Coca-Cola with the same car.Then Amazon should be able to do this as well, I think.
(Especially since there wasn't anything force majore etc., which caused this delivery to be split into two shipments.This strange shipment-split causes my Shop Manager alarm-bells to ring, I must admit).———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Wed, Aug 8, 2012 at 7:19 PM
Subject: Re: CreateSpace – Executive Customer Relations
To: Executive Customer Relations <ecr@createspace.com>Hi,
thank you very much for your e-mail!I got the 'Min Bok 2'-books on my door with DHL today.
Thank you very much for that!I checked the 'Jenny Skavlan' book-cover now, and now I think it looked very fine.Thanks for the help with that!(I know I can change it myself but I think your cover-creator has a bug that split up the words in an 'un-professional way, on the back of some of the book-covers.
It seems to me at least.If I'm allowed to give some feedback.I used to read a lot of books, (when I lived in Norway).I had a stressing life and used to read at night, or else I sometimes didn't manage to fall asleep.So I had many boxes with books in Norway, (with some antiques etc., which a storage-company don't want to send me, to where I live now, in the UK).So I have opinions on books, since I used to buy and read a lot of books, and also go to the library a lot, in my 'previous, Norwegian life').I could have a look in Open Office Writer and see if I can learn how to get page-numbers on the pages there.If so, I can change the title-pages etc., myself, so that they aren't that squeezed.I've noticed some typo's etc. now, in the Adeler-book, when I read the paperback-version.So I'm going to have a look at Open Office Writer first I thought.Because I don't want to be unreasonable.
Since I've already gotten a lot of extra stuff from you.
So I could try to fix this myself first, at least.I thought.Thanks again for the fine books.I have to say I'm impressed by the quality of the books.
The paperback-books I used to buy in Norway, often was made with lower quality paper, I think, than the ones you sent me.So I was surprised that the books were that easy to read.They were very easy to read for being paperback-books, I think.I have a lot of of other material, on my blog, which I've planned to publish as books as well.And I'm also wondering about if I should translate my memoirs, to English, on a later stage.
If so I would have material for twenty books, at least I think.So that's why I try to learn how to do the books properly now.So the reason I change them a lot isn't to make problems for anyone, but so that I learn how to do them ok, since I'm a beginner.And English is only my second language, unfortunately, so I struggeled a bit with the Employment Case-book, and changed that a lot of times, to try to get it ok.Just to explain.But thank you very much for your patience with me, and thanks again for the fine books!Best regards,
Erik RibsskogOn Wed, Aug 8, 2012 at 4:24 PM, Executive Customer Relations <ecr@createspace.com> wrote:Dear Mr. Ribsskog,
Thank you again for your e-mails. I’ve updated the back cover of “Jenny Skavlan i Finland.” Please let me know if this layout is preferable and, if not, how you would like the text to appear. You can review my edits in the “Cover” section of the Setup phase, by clicking on “Full-Size Preview.”
Regarding they layout for “Skifte etter Magna og Holger Adeler,” we can update the file so the Title Page, Table of Contents and Forward appear on separate pages, typically for a $50 fee; however, we can complete this change at no charge. Please let us know if you would like us to proceed.
If you choose to make changes to your files at a later date, we can supply you with the most up-to-date PDF files we have so you do not lose this information; however, if you submit a new file without the page numbers, for example, the printed book will not contain page numbers.
Finally, the copies of “Min Bok 2” were simply manufactured after the DHL pick-up time for that particular day. There were no other factors that caused the delay.
Sincerely,
Ashley Robinson
Executive Customer Relations
-
Jeg sendte en ny e-post til CreateSpace
Gmail – CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Aug 8, 2012 at 7:19 PM
To:
Executive Customer Relations <ecr@createspace.com>Hi, thank you very much for your e-mail!I got the 'Min Bok 2'-books on my door with DHL today.
Thank you very much for that!I checked the 'Jenny Skavlan' book-cover now, and now I think it looked very fine.Thanks for the help with that!(I know I can change it myself but I think your cover-creator has a bug that split up the words in an 'un-professional way, on the back of some of the book-covers.
It seems to me at least.If I'm allowed to give some feedback.I used to read a lot of books, (when I lived in Norway).I had a stressing life and used to read at night, or else I sometimes didn't manage to fall asleep.So I had many boxes with books in Norway, (with some antiques etc., which a storage-company don't want to send me, to where I live now, in the UK).So I have opinions on books, since I used to buy and read a lot of books, and also go to the library a lot, in my 'previous, Norwegian life').I could have a look in Open Office Writer and see if I can learn how to get page-numbers on the pages there.If so, I can change the title-pages etc., myself, so that they aren't that squeezed.I've noticed some typo's etc. now, in the Adeler-book, when I read the paperback-version.So I'm going to have a look at Open Office Writer first I thought.Because I don't want to be unreasonable.
Since I've already gotten a lot of extra stuff from you.
So I could try to fix this myself first, at least.I thought.Thanks again for the fine books.I have to say I'm impressed by the quality of the books.
The paperback-books I used to buy in Norway, often was made with lower quality paper, I think, than the ones you sent me.So I was surprised that the books were that easy to read.They were very easy to read for being paperback-books, I think.I have a lot of of other material, on my blog, which I've planned to publish as books as well.And I'm also wondering about if I should translate my memoirs, to English, on a later stage.
If so I would have material for twenty books, at least I think.So that's why I try to learn how to do the books properly now.So the reason I change them a lot isn't to make problems for anyone, but so that I learn how to do them ok, since I'm a beginner.And English is only my second language, unfortunately, so I struggeled a bit with the Employment Case-book, and changed that a lot of times, to try to get it ok.Just to explain.But thank you very much for your patience with me, and thanks again for the fine books!Best regards,
Erik RibsskogOn Wed, Aug 8, 2012 at 4:24 PM, Executive Customer Relations <ecr@createspace.com> wrote:Dear Mr. Ribsskog,
Thank you again for your e-mails. I’ve updated the back cover of “Jenny Skavlan i Finland.” Please let me know if this layout is preferable and, if not, how you would like the text to appear. You can review my edits in the “Cover” section of the Setup phase, by clicking on “Full-Size Preview.”
Regarding they layout for “Skifte etter Magna og Holger Adeler,” we can update the file so the Title Page, Table of Contents and Forward appear on separate pages, typically for a $50 fee; however, we can complete this change at no charge. Please let us know if you would like us to proceed.
If you choose to make changes to your files at a later date, we can supply you with the most up-to-date PDF files we have so you do not lose this information; however, if you submit a new file without the page numbers, for example, the printed book will not contain page numbers.
Finally, the copies of “Min Bok 2” were simply manufactured after the DHL pick-up time for that particular day. There were no other factors that caused the delay.
Sincerely,
Ashley Robinson
Executive Customer Relations
-
Jeg sendte enda en ny e-post til CreateSpace
Gmail – New update/Fwd: Update/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
New update/Fwd: Update/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Aug 8, 2012 at 4:21 AM
To:
ecr@createspace.comCc:
mail.gva@efta.intHi again, I've also been wondering about what you wrote, the other day.That you sent 'Min Bok 2', later than the other books.What caused this, I was wondering.I haven't worked with that book, since June, (as far as I remember it), so why haven't this title been available, I was wondering here.
Hope you have the chance to explain about this.Regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Wed, Aug 8, 2012 at 3:48 AM
Subject: Update/Fwd: CreateSpace – Executive Customer Relations
To: ecr@createspace.comHi,
I think the Jenny Skavlan-book backside, looks even dummer now.Because the right margin is very un-even.E.g. the word 'og' should have been on the first line, I think.It's almost so that I wonder if it's a provocation.Also, I've had a look in the paperback-versions you sent me, of the 'Adeler-book' and 'Jenny Skavlan'-book.I hope I'm not a diffucult customer now.But I think perhaps all the books should have the 'format/layout', as the Jenny Skavlan-book.Because in the Adeler-book etc., the Foreword, Table of Contents and title-name, are squesed together, on the first page.Where as on the Jenny Skavlan-book, these are spread out, so that the title has it's own page, the Table of Content has it's own pages, etc.I hope I can change this later.But, are the page-numbers still going to be there, if I upload new file-versions of the books, I was wondering.Sorry if ask to many questions, but I try to make the books better, so to hopefully sell more books.Best regards,Erik Ribsskog———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Aug 6, 2012 at 9:48 PM
Subject: Re: CreateSpace – Executive Customer RelationsTo: Executive Customer Relations <ecr@createspace.com>
Cc: mail.gva@efta.intHi,
I wrote some comments inbetween your text, in my answer e-mail since there were so many topics, which we are corresponding about.Hope this is alright!Best regards,
Erik Ribsskog
PS.I used to work as a Shop Manager.And I don't think the DHL-guy waited that long, before he stopped ringing on my door, today.Before he went back to his car, to then return with a note, about the packets, which he put in my letter-'box', in my front-door.But I haven't had that much to do with DHL, (exepct when I bought an Ipod, in 2003, if I remember it right).So this could be how they do it normally.I shouted through the door, when I saw the note from them, being delivered, so I got the boxes anyway.PS 2.Please tell me if you want me to approve the current proof on the employment-case book.Since there also are other changes which we have discussed now, (with the un-professinal chapter-headings).Thanks again for the e-mail!On Mon, Aug 6, 2012 at 9:26 PM, Executive Customer Relations <ecr@createspace.com> wrote:Dear Mr. Ribsskog,
Thank you for your e-mails. Your complimentary order was shipped in 5 boxes. The final box containing “Min Bok 2” was picked up from our facility today. You can track this final box at DHL.com with the tracking number 5079249475. Please let me know if you do not receive these copies by August 10.
Ok.Regarding the back cover text for “Jenny Skavlan i Finland” and “Skifte etter Magna og Holger Adeler,” we can update the text so words do not hyphenate and wrap to the next line. However, making these changes will affect the availability of the titles. Please let me know if you’d like us to proceed with these changes.
Yes, that would have been very fine! 🙂The books you received, and the digital proof you reviewed, do not have page numbers because page numbers were not included in the original files you provided. We can add the page numbers to each of your titles, which usually includes a fee of $25 per title; however, we would like to complete these changes at no cost to you. We would also like to adjust the chapter headings so they no longer appear on a separate page for free. Again, please let me know if you would like us to proceed.
Yes, that would really be excelent!I was a bit disapointed when I saw that there were no page-numbers.
I haven't understood how that worked.Thank you very much!I'm going to send a copy to EFTA about this, since I've started updating them.Regarding the Digital Proofer, there are only 219 pages in the file after we removed the blank pages. It appears the page count did not update automatically after this change; therefore, the Digital Proofer is displaying 222 pages. Pages 221 and 222 are appearing in error. Also, only the proof copy will have a “Proof” page, as you see in the Digital Proofer on page 220. Any non-proof copies you order will include our manufacturing information on the bottom of the last page, which you can review in the copies we sent.
Ok, thanks for explaining!Again, thank you for your e-mails and I look forward to hearing from you soon so we may move forward with the changes outlined above. As always, please do not hesitate to contact me with any additional questions you may have.
Sincerely,
Ashley Robinson
Executive Customer Relations
-
Jeg sendte en ny e-post til CreateSpace
Gmail – Update/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Aug 8, 2012 at 3:48 AM
To:
ecr@createspace.comHi, I think the Jenny Skavlan-book backside, looks even dummer now.Because the right margin is very un-even.E.g. the word 'og' should have been on the first line, I think.It's almost so that I wonder if it's a provocation.Also, I've had a look in the paperback-versions you sent me, of the 'Adeler-book' and 'Jenny Skavlan'-book.I hope I'm not a diffucult customer now.But I think perhaps all the books should have the 'format/layout', as the Jenny Skavlan-book.Because in the Adeler-book etc., the Foreword, Table of Contents and title-name, are squesed together, on the first page.Where as on the Jenny Skavlan-book, these are spread out, so that the title has it's own page, the Table of Content has it's own pages, etc.I hope I can change this later.But, are the page-numbers still going to be there, if I upload new file-versions of the books, I was wondering.Sorry if ask to many questions, but I try to make the books better, so to hopefully sell more books.Best regards,Erik Ribsskog———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Aug 6, 2012 at 9:48 PM
Subject: Re: CreateSpace – Executive Customer RelationsTo: Executive Customer Relations <ecr@createspace.com>
Cc: mail.gva@efta.intHi,
I wrote some comments inbetween your text, in my answer e-mail since there were so many topics, which we are corresponding about.Hope this is alright!Best regards,
Erik Ribsskog
PS.I used to work as a Shop Manager.And I don't think the DHL-guy waited that long, before he stopped ringing on my door, today.Before he went back to his car, to then return with a note, about the packets, which he put in my letter-'box', in my front-door.But I haven't had that much to do with DHL, (exepct when I bought an Ipod, in 2003, if I remember it right).So this could be how they do it normally.I shouted through the door, when I saw the note from them, being delivered, so I got the boxes anyway.PS 2.Please tell me if you want me to approve the current proof on the employment-case book.Since there also are other changes which we have discussed now, (with the un-professinal chapter-headings).Thanks again for the e-mail!On Mon, Aug 6, 2012 at 9:26 PM, Executive Customer Relations <ecr@createspace.com> wrote:Dear Mr. Ribsskog,
Thank you for your e-mails. Your complimentary order was shipped in 5 boxes. The final box containing “Min Bok 2” was picked up from our facility today. You can track this final box at DHL.com with the tracking number 5079249475. Please let me know if you do not receive these copies by August 10.
Ok.Regarding the back cover text for “Jenny Skavlan i Finland” and “Skifte etter Magna og Holger Adeler,” we can update the text so words do not hyphenate and wrap to the next line. However, making these changes will affect the availability of the titles. Please let me know if you’d like us to proceed with these changes.
Yes, that would have been very fine! 🙂The books you received, and the digital proof you reviewed, do not have page numbers because page numbers were not included in the original files you provided. We can add the page numbers to each of your titles, which usually includes a fee of $25 per title; however, we would like to complete these changes at no cost to you. We would also like to adjust the chapter headings so they no longer appear on a separate page for free. Again, please let me know if you would like us to proceed.
Yes, that would really be excelent!I was a bit disapointed when I saw that there were no page-numbers.
I haven't understood how that worked.Thank you very much!I'm going to send a copy to EFTA about this, since I've started updating them.Regarding the Digital Proofer, there are only 219 pages in the file after we removed the blank pages. It appears the page count did not update automatically after this change; therefore, the Digital Proofer is displaying 222 pages. Pages 221 and 222 are appearing in error. Also, only the proof copy will have a “Proof” page, as you see in the Digital Proofer on page 220. Any non-proof copies you order will include our manufacturing information on the bottom of the last page, which you can review in the copies we sent.
Ok, thanks for explaining!Again, thank you for your e-mails and I look forward to hearing from you soon so we may move forward with the changes outlined above. As always, please do not hesitate to contact me with any additional questions you may have.
Sincerely,
Ashley Robinson
Executive Customer Relations
-
Nå har visst CreateSpace lagt på sidetall, i bøkene mine, også. Men jeg fant en del skrivefeil, osv., i Adeler-boken, som jeg ikke er helt fornøyd med
PS.
Baksiden på Jenny Skavlan-boken ser jo enda dummere ut nå, (synes jeg), etter at de liksom har ‘fiksa’ på den:
-
Jeg sendte en ny e-post til CreateSpace
Gmail – CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Aug 6, 2012 at 9:48 PM
To:
Executive Customer Relations <ecr@createspace.com>Cc:
mail.gva@efta.intHi, I wrote some comments inbetween your text, in my answer e-mail since there were so many topics, which we are corresponding about.Hope this is alright!Best regards,
Erik Ribsskog
PS.I used to work as a Shop Manager.And I don't think the DHL-guy waited that long, before he stopped ringing on my door, today.Before he went back to his car, to then return with a note, about the packets, which he put in my letter-'box', in my front-door.But I haven't had that much to do with DHL, (exepct when I bought an Ipod, in 2003, if I remember it right).So this could be how they do it normally.I shouted through the door, when I saw the note from them, being delivered, so I got the boxes anyway.PS 2.Please tell me if you want me to approve the current proof on the employment-case book.Since there also are other changes which we have discussed now, (with the un-professinal chapter-headings).Thanks again for the e-mail!On Mon, Aug 6, 2012 at 9:26 PM, Executive Customer Relations <ecr@createspace.com> wrote:Dear Mr. Ribsskog,
Thank you for your e-mails. Your complimentary order was shipped in 5 boxes. The final box containing “Min Bok 2” was picked up from our facility today. You can track this final box at DHL.com with the tracking number 5079249475. Please let me know if you do not receive these copies by August 10.
Ok.Regarding the back cover text for “Jenny Skavlan i Finland” and “Skifte etter Magna og Holger Adeler,” we can update the text so words do not hyphenate and wrap to the next line. However, making these changes will affect the availability of the titles. Please let me know if you’d like us to proceed with these changes.
Yes, that would have been very fine! 🙂The books you received, and the digital proof you reviewed, do not have page numbers because page numbers were not included in the original files you provided. We can add the page numbers to each of your titles, which usually includes a fee of $25 per title; however, we would like to complete these changes at no cost to you. We would also like to adjust the chapter headings so they no longer appear on a separate page for free. Again, please let me know if you would like us to proceed.
Yes, that would really be excelent!I was a bit disapointed when I saw that there were no page-numbers.
I haven't understood how that worked.Thank you very much!I'm going to send a copy to EFTA about this, since I've started updating them.Regarding the Digital Proofer, there are only 219 pages in the file after we removed the blank pages. It appears the page count did not update automatically after this change; therefore, the Digital Proofer is displaying 222 pages. Pages 221 and 222 are appearing in error. Also, only the proof copy will have a “Proof” page, as you see in the Digital Proofer on page 220. Any non-proof copies you order will include our manufacturing information on the bottom of the last page, which you can review in the copies we sent.
Ok, thanks for explaining!Again, thank you for your e-mails and I look forward to hearing from you soon so we may move forward with the changes outlined above. As always, please do not hesitate to contact me with any additional questions you may have.
Sincerely,
Ashley Robinson
Executive Customer Relations
-
Jeg sendte en ny e-post til EFTA
Gmail – Oppdatering/Fwd: Regarding the employment case-book/Fwd: New update/Fwd: Update/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Oppdatering/Fwd: Regarding the employment case-book/Fwd: New update/Fwd: Update/Fwd: CreateSpace – Executive Customer Relations
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Aug 6, 2012 at 3:55 PM
To:
mail.gva@efta.intHei, jeg sender en oppdatering om 'ståa' i forbindelse med klage på amerikanerne.Jeg synes at de bøkene egentlig er noe dritt nå, når jeg har sett papirutgavene, for det står ikke sidetall i de.Så det her papirbok-greiene var som noe dritt, syntes jeg.Det var heller ikke jeg som fant på det, at de skulle sende meg 60 bøker.Det var dem sitt forslag.Mvh.
Erik Ribsskog
PS.
Bøkene er store og fine og lette å lese.Men når det ikke står sidetall i dem, (noe jeg ikke forstod fra nettsiden deres), så blir dette bare som noe dritt, synes jeg.Sorry hvis jeg bruker stygt språk.———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Aug 6, 2012 at 3:46 PM
Subject: Regarding the employment case-book/Fwd: New update/Fwd: Update/Fwd: CreateSpace – Executive Customer Relations
To: ecr@createspace.comHi,
I got your automated e-mail now regarding that you'd fixed the employment case book which we've discussed earlier.It still has some problems in it.Like that:
1.The chapter-names sometimes use a whole page, (like on page 152, for Enclosure 13).This looks a bit un-professional, I think.2.I can't see the last two pages, (page 221 and 222), on your online Digital Proofer.(And page 220 says Proof printed by CreateSpace.But I guess that's normal, and that this page isn't going to be in the real book).3.It's the same here, as with the Norwegian books I got from you, with DHL, today.Where are the page-numbers?These aren't real books if they haven't got page-numbers, I think.
I've just stocked the books you sent away, to be honest, in a storage-room, with an air-mattress I don't use any longer, etc.I don't think it's tempting to send anyone some books without page-numbers.Then I'm going to look stupid, I think. 🙂(Sorry if I'm to frank).Just to update/complain.Regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Aug 6, 2012 at 2:14 PM
Subject: New update/Fwd: Update/Fwd: CreateSpace – Executive Customer Relations
To: ecr@createspace.comHi,
also I see now, that on the back of the book 'Jenny Skavlan i Finland', then the word 'andre', (meaning second), has been split up, on two different lines.That looks a bit unprofessional to me, if I'm allowed to give some feedback, while I look at the books.'Skifte etter Magna og Holger Adeler also has the same problem'.Also it doesn't seem to be any page-numbers in the books.What causes this problem I was wondering?Regards,
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Aug 6, 2012 at 1:33 PM
Subject: Update/Fwd: CreateSpace – Executive Customer Relations
To: ecr@createspace.comHi,
DHL were on my door now with four boxes which I signed for.The boxes contained:10 x Min Bok 310 x Min Bok Andre Bind10 x Jenny Skavlan i Finland10 x Min Bok Første Bind10 x Skifte etter Magna og Holger AdelerSo no Min Bok 2But it's perhaps out of stock?Even so thank you very much for the in total 50 books I got from DHL now.Best regards,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Wed, Aug 1, 2012 at 2:43 PM
Subject: Re: CreateSpace – Executive Customer Relations
To: Executive Customer Relations <ecr@createspace.com>Hi,
yes, it's ok if you change it to 'paperback-edition', I guess.It would be very fine to get the free books sent, so that I can send them to the library/government in Norway, who usually buys books published in Norwegian.I have recieved some royalties from you now, so I see that I get my royalities, at least.Do you want me to upload the file again on CreateSpace?Best regards,Erik RibsskogOn Wed, Aug 1, 2012 at 2:32 PM, Executive Customer Relations <ecr@createspace.com> wrote:Dear Mr. Ribsskog,
Please let me first apologize for any previous misunderstanding regarding our initial communications and know that we would very much like to work with you to continue the publication of “My Employment Case Against Arvato's Microsoft Scandinavian Product Activation.”
You are still able to include edition information, and it may be more advantageous to include “First edition” or “Paperback edition” on your copyright page. There are no requirements to include a publisher or edition reference within the book; however you are welcome to reference your own imprint or yourself as the publisher. If you would like to reference CreateSpace, you may say "Printed by CreateSpace." As you are the publisher for your work and CreateSpace is a platform for publication, we are unable to include of the phrase “CreateSpace-edition” or references to CreateSpace as the publisher if you resubmit the interior file for “My Employment Case Against Arvato's Microsoft Scandinavian Product Activation.”
For the six available titles within your account that contain “Createspace-utgave” on the copyright page, we ask that you provide us with a different phrase to use in its place, so that we may replace it within each file for free and without removing their availability.
We are actively investigating the file review inconsistencies you experienced and can assure you that proper coaching will be delivered and new processes put in place to prevent this from happening in the future. Additionally, we would like to offer you 10 complimentary copies of each available title for the inconvenience. Please let me know if you would like to accept this offer and where to send the 60 complimentary copies.
Regarding your request to remove your title from Kindle Select and be relieved of the 90 day obligation, I have contacted the KDP Executive Customer Relations team on your behalf and they will be in touch with you shortly.
Again, I want to continue working with you on the publication of “My Employment Case Against Arvato's Microsoft Scandinavian Product Activation.” I hope that you will consider our offer to rotate the upside down pages, and remove the additional blank pages at no cost to you. Please do not hesitate to contact me directly at (843) 760-8240 or reply to this message with any additional questions you may have.
Sincerely,
Ashley Robinson
Executive Customer Relations
