johncons

Stikkord: Dårlig kundeservice i England

  • Nå skjønner jeg hvorfor det ikke gikk så bra for meg, mens jeg jobba på Rimi. Det er fordi at de som jobber i butikk, er så dumme, (bare tuller)

    Jeg var på Tesco nå.

    Så står det ei dame der, i 20-åra vel, og rasjonerer bæreposene, og sier at jeg måtte putte mer varer oppi hver pose.

    Så jeg får bare to poser, enda jeg har varer nok til å gå oppi fire poser.

    Så sier hun at det er for å spare miljøet.

    Det er jo helt latterlig.

    Da jeg jobba som butikksjef i Rimi, så var det omtrent det værste som kunne skje, at man gikk tom for poser.

    Briter klager generelt mindre i matbutikkene, enn nordmenn, vil jeg si.

    Hvis det hadde vært i Oslo, så hadde nok alle bortimot alle kundene klaga skikkelig.

    Men så ikke i England.

    Jeg mener, bæreposer, det er en vare som ikke går ut på dato, så det burde ikke en butikk klare å bli utsolgt for.

    Da er de dårlige til å bestille varer.

    Da har de dårlig opplæring på det.

    Jeg pleide å ha 10-20 esker med bæreposer, stående på lageret, som et slags reservelager, i tilfeller noen glemte å bestille bæreposer.

    Så dette skjedde aldri, i en butikk hvor jeg var butikksjef, at vi gikk tom for bæreposer.

    Hun dama begynte å si at det ikke var hennes feil, osv.

    Og jeg fortalte henne at jeg pleide å jobbe som butikksjef i Norge.

    Og at hvis vi gikk tom for bæreposer, så måtte vi kjøre til en annen Rimi-butikk, og hente poser der.

    Da sa hun bare ‘aha’, eller noe sånt.

    Jeg veit ikke om det kom fram.

    Det var vel kanskje ikke hu som hadde bestilt heller.

    Men da kunne hun si fra den som bestilte da, eller sjefen sin, blir det vel da.

    Hvis hun tørr det.

    Vi får se.

    Det var andre gangen, på en drøy uke vel, at dette skjedde, på Tesco i Liverpool One.

    Så da begynte jeg å klage litt gitt.

    For det syntes jeg var dårlig ‘bestillings’.

    Så sånn var det.

    Bare noe jeg tenkte på.

    Mvh.

    Erik Ribsskog

  • Argos suger på kundeservice. (In Norwegian)







    Google Mail – re: Customer Enquiry, Our Ref: ARG4220053X







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    re: Customer Enquiry, Our Ref: ARG4220053X





    Erik Ribsskog

    <eribsskog@gmail.com>





    Thu, Jul 9, 2009 at 7:02 PM





    To:

    Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>



    Hi,

    I think this sounds strange.
    If you had a system error, why didn't you send the e-mails later?
    You still haven't sent me the confirmation e-mail, that I would have used

    as an invoice.
    Why do I have to contact you about this?
    I think you are lousy, on customer-service.
    One of Britains biggest companies are this lousy on customer-service!

    (Yes, and I've had a complaint about one of your shops in Liverpool, last year as well,
    with staff taking calls, when I made an order at the cash-registers).
    Is your company infected by 'mob' I wonder?

    How can customer-service, in the UK, be so much worse, than what I learned at
    the marketing-line, at upper secondary school in Norway?
    I bet if this had been America, your company would have had to pay, if I had taken

    you to court!
    But I guess you aren't operating in America(?)
    Why did you only answer about one order, when I clearly wrote about two orders,
    in the e-mail.

    I know this isn't America, but anyway.
    Regards,
    Erik Ribsskog

    On Thu, Jul 9, 2009 at 6:42 PM, Argos Direct E-Commerce <Order.Enquiries@argos.co.uk> wrote:

    Dear Mr Ribsskog,

    Subject: Order number 83558210.

    Thank you for your e-mail regarding confirmation of your order.

    I am sorry you did not receive an email confirmation for the above order, unfortunately we had a system error.

    Having checked the system I am pleased to confirm your order has been processed and will be delivered on Monday 13th July 2009 between 12pm and 6pm.

    Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.

    Regards,

    Jerome Vernon

    Argos Direct E-Commerce Customer Service Team.

    For your reference the above reply is in reference to your earlier email ARG4220053X:

    —– Original Message —–

    From: "eribsskog@gmail.com" <eribsskog@gmail.com>

    Date: 09 July 2009

    Subject: Customer Enquiry

    Reason for enquiry (header) – Feedback

    Reason for enquiry (specific) – Feedback on the website

    Comments – I didn't recieve a confirmation e-mail, for the order I placed yesterday, for a dish-washer ++.

    The order-numbers, (that I got when I called your customer-support, today), are:

    – 83558210

    – AD 048963911

    How can you not send a confirmation e-mail/invoice?

    Regards,

    Erik Ribsskog

    Title – Mr

    First name – Erik

    Surname – Ribsskog

    Email address – eribsskog@gmail.com

    Confirm email address – eribsskog@gmail.com

    House name/number –

    Street/Road –

    Address 3 –

    Town –

    County –

    Country – United Kingdom

    Postcode –

    Daytime phone number –

    Evening phone number –

    The information contained in this message or any of its attachments is confidential and may be privileged.

    Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

    The views expressed may not be official policy, but the personal views of the originator.

    If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

    All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.

    The registered office address of Argos Limited (registered in London, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.

    Please visit our website at http://www.argos.co.uk for further information about Argos.

    ______________________________________________________________________

    This email has been scanned by the MessageLabs Email Security System.

    For more information please visit http://www.messagelabs.com/email

    ______________________________________________________________________












    Google Mail – re: Re: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG4220657X







    Google Mail



    Erik Ribsskog

    <eribsskog@gmail.com>




    re: Re: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG4220657X





    Argos Direct E-Commerce

    <Order.Enquiries@argos.co.uk>





    Thu, Jul 9, 2009 at 7:04 PM





    To:

    eribsskog@gmail.com



    Thank you for your enquiry. Your email has been given a reference of ARG4220657X.

    We aim to answer all emails within 48 hours.

    If you need to contact us, please call 0845 640 2020.

    We are open:

    Monday to Friday        8am – 10pm

    Saturday                8am – 5pm

    Sunday          9am – 5pm

    Regards

    Argos Direct E-Commerce Customer Services Team

    The information contained in this message or any of its attachments is confidential and may be privileged.

    Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.

    The views expressed may not be official policy, but the personal views of the originator.

    If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.

    All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.

    The registered office address of Argos Limited (registered in London, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.

    Please visit our website at http://www.argos.co.uk for further information about Argos.

    ______________________________________________________________________

    This email has been scanned by the MessageLabs Email Security System.

    For more information please visit http://www.messagelabs.com/email

    ______________________________________________________________________