Erik Ribsskog <eribsskog@gmail.com>
[PACS-10651379] Klage/Fwd: Playasia Order #44493371 still waiting for paymen – Ref: 44493371
Erik Ribsskog <eribsskog@gmail.com> 28. april 2021 kl. 13:43
Til: Maria Kathleen Mateo <kathleen.mateo@play-asia.com>
Kopi: Play-Asia Customer Service <enquiry@play-asia.com>, elh <elh@forbrukertilsynet.no>, “inger.lise.blyverket” <inger.lise.blyverket@forbrukerradet.no>, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, cs@play-asia.com, juridisk <juridisk@datatilsynet.no>
Hi,
In my last email I told you to send about this to director Jan Nauerkrauten, (or his secretary).
Yet you just reply youself again.
That’s poor customer-service.
So this I have to complain about.
(I want to know the name of the troll who has ordered this in my name.
And I want to know how you plan to improve, so that this problem doesn’t happen again, to other people).
Erik Ribsskog
man. 8. feb. 2021 kl. 02:26 skrev Maria Kathleen Mateo <kathleen.mateo@play-asia.com>:
Hi Erik,
I have responded to your messages in the past which is a few months apart from the original message that has been sent to you. This message you are responding to was sent out way back December.
As we have stated in the past, we cannot provide any other information to you other than what we have already provided below. The account that was used for the order was already blocked and no further orders will be allowed from the account used.
No payment went through on this order, so if you know the Ip address we have provided, you may want to get in touch with the person who used tried to place an order on your behalf.
Best Regards,
Kate Mateo
Customer Experience Manager
www.playasia.com
Unit 11 & 12 2F,
WOW WORLD Commercial Building
Central Business District,
Subic Bay Freeport Zone, 2222
Philippines
Office#: +85231450013 Ext. 350
Hours: 9am-6pm Mon-Fri (UTC+8)
Email: kathleen.mateo@play-asia.com
pa
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Sunday, February 7, 2021 2:51 AM
To: CSenquiry <cs_enquiry@play-asia.com>
Cc: juridisk <juridisk@datatilsynet.no>; elh@forbrukertilsynet.no; inger.lise.blyverket@forbrukerradet.no; fmovpost <fmovpost@fylkesmannen.no>; post <post@finkn.no>; Maria Kathleen Mateo <kathleen.mateo@play-asia.com>; abuse@telia.com; CSenquiry <cs_enquiry@play-asia.com>; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>
Subject: Re: [PACS-10651379] Klage/Fwd: Playasia Order #44493371 still waiting for paymen – Ref: 44493371
Hi,
like I told you on 30/12.
I now want a reply from your director/owner Jan Neuerhausen about this.
(I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that you’re going to start with so that this doesn’t happen again).
Erik Ribsskog
man. 7. des. 2020 kl. 07:58 skrev Play-Asia Customer Service <enquiry@play-asia.com>:
Dear Customer,
Good day!
My name is Ehdmel F. Jueves, I am Playasia Customer Service Supervisor. I
will now be handling this case. First, we would like to apologize for the
inconvenience this has caused. I have checked all the previous email thread
and the orders in your account. We can guarantee you that there is no
payment that went through on our end. About your request, we regret to
inform you that we’re unable to identify the person who did this because
the email address used in the orders was your email. The only information
that we can provide is the IP Address: 82.147.53.53 where the order was
created. There is no other information in the orders.
We have also, put the account status on monitored. We assure you that any
purchase attempts will automatically be declined. I hope that this
information is useful. If you have questions and concerns, feel free to
email me at (ehdmel.jueves@play-asia.com).
Best regards,
Ehdmel F. Jueves
Playasia Customer Service Supervisor
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/746cann-773c52n
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Original Message from 2020-12-06 19:48:04 HKT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Hi,
you shouldn’t have 20 case-workers.
You should let the Mateo-manager-women reply, (and clean this up), like
I’ve told you before.
(I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that you’re going to start with
to
avoid that this problem happens again to other people).
Erik Ribsskog
søn. 1. nov. 2020 kl. 04:12 skrev Play-Asia Customer Service <
enquiry@play-asia.com>:
> Dear Customer,
>
> I totally understand where you’re coming from.
>
> I have now forwarded this issue to our upper management. Rest assured
that
> they will get in touch with you as soon as they can. I hope this helps.
>
> If you have other concerns, please don’t hesitate to send us an email
and
> we’ll be glad to assist. Thank you for your trust and support in
Playasia.
> Have a great day!
>
> Best regards,
>
> Jacob Bernales
> Playasia Customer Service Representative
> Email: cs@play-asia.com
> Telephone: +85231450013
> __________________________________________________________
> Leave us a review: www.trustpilot.com/review/www.play-asia.com
> For latest deals, offers and pre-releases visit us at www.play-asia.com
>
> Follow us on social:
> FB: www.facebook.com/playasia
> TW: www.twitter.com/playasia
> IG: www.instagram.com/playasia
>
> Was this e-mail helpful?
> https://www.play-asia.com/41/7469iuj-773c52n
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Original Message from 2020-11-01 08:27:06 HKT
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Hi,
>
>
> like I’ve explained to you earlier, I correspond with your Customer
> Service
>
> Manager Maria Kathleen Mateo, about this.
>
>
> So I don’t understand why I get a reply from a regular employee about
this
>
> case.
>
>
> You should let your manager reply, I think.
>
>
> I want the name of the troll who has ordered this, in my name.
>
>
> And I want to know which better routines, that you’re going to start
with,
>
> so that this problem doesn’t happen again, to other citizens/people.
>
>
> Erik Ribsskog
>
>
> PS.
>
>
> Also, (like I’ve also informed you earlier), I don’t like it, that you
use
>
> my first-name like that, in the salutation.
>
>
> That’s clammy, (I think), like I’ve also informed you colleague Eunice
>
> Lapitan about earlier.
>
>
> I think I’ve been in contact with about ten Play Asia-staff about this
> now.
>
>
> I doesn’t matter if your customer service-department is open around the
>
> clock, if you are very dis-organised, I think.
>
>
> You just send my cases to random people each time, it seems.
>
>
> So this I wanted to complain about.
>
>
> Because that’s very poor customer-service, I’d say.
>
>
>
> tir. 6. okt. 2020 kl. 05:42 skrev Play-Asia Customer Service <
>
> enquiry@play-asia.com>:
>
>
> > Dear Erik,
>
> >
>
> > We apologize for the inconvenience.
>
> >
>
> > To be honest, we cannot confirm who placed the orders because the
>
> > information used was yours. The only information that we can provide
is
> the
>
> > IP address where the order was created. For your reference, here is
the
> IP
>
> > Location: 178.17.170.112. Also, we assure you that orders undergo
> stricter
>
> > security measures prior to approval. We already reported this to our
>
> > Respective Team and we immediately updated the account status so that
> any
>
> > purchase attempts will automatically be declined. I hope that this
>
> > information helps.
>
> >
>
> > Should you require further assistance, our help desk can be reached
> round
>
> > the clock.
>
> >
>
> > Thank you for your support.
>
> >
>
> > Best regards,
>