Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: HEY – Please confirm your email address to enable forwarding
Erik Ribsskog <eribsskog@gmail.com> 4. oktober 2020 kl. 15:20
Til: Joan Stewart <support@hey.com>
Kopi: juridisk <juridisk@datatilsynet.no>, elh@forbrukertilsynet.no, inger.lise.blyverket@forbrukerradet.no, fmovpost <fmovpost@fylkesmannen.no>
Hi,
I don’t buy this.
I’ve been receiving many hundred similar identity theft-emails, in the last months.
So this is part of a big attack, it seems.
So your explanation seems a bit unlikely, I’d say.
So I would have wanted a superior to have a look at this, for a second opinion.
I also think your titles are a bit unconform.
What’s this ‘Basecamp’ supposed to mean?
I asked you to send about this to a superior, but I can’t see that you have done that.
So this I wanted to complain about.
Please escalate this to a proper superior.
Erik Ribsskog
man. 7. sep. 2020 kl. 22:57 skrev Joan Stewart <support@hey.com>:
Hi,
I’m sorry about this confusion. I asked our team to take a look at this for you.
We do not believe it was identity theft or a spoofing attack. The address miss.ribsskog@hey.com did not try to impersonate you, It did mistakenly use your address (eribsskog@gmail.com) as their recovery address and forwarding address.
We sent the notification email “HEY – Please confirm your email address to enable forwarding” to make sure this did not happen automatically, in the case that someone uses the incorrect address. That was the case here.
You should not receive any more emails from HEY about this account/address.
Please let me know if you have any further questions. Just reply to this email and I’ll be happy to help you in any way I can.
Thanks!
Joan Stewart
Basecamp and HEY Customer Support
Portland, OR
*Please note: I work Monday – Friday, 10am – 7pm Central (US).
{#HS:1265088225-7336412#}
On Mon, Sep 7, 2020 at 12:57 AM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
I’m not sure if you’ve gotten this right.
This is part of some type of spoofing-attack against me, (it seems).
(A website encourage people to troll/spoof me.
And I get lots of similar trolling-emails every day).
So I want you to please escalate this.
Erik Ribsskog
PS.
Also I think your greeting is a bit odd.
What’s this supposed to mean.
Please escalate this to a superior.
ons. 26. aug. 2020 kl. 20:26 skrev Merissa D <support@hey.com>:
On Wed, Aug 26, 2020 at 1:26 PM CDT, Merissa D <support@hey.com> wrote:
Hey,
Sorry for the trouble!
It looks like the miss.ribsskog@hey.com user accidentally set eribsskog@gmail.com as their backup email address. That’s why you (eribsskog@gmail.com) got the email originally. So it was just a mistake on the miss.ribsskog@hey.com part that they used the wrong back-up email address. Not to worry — they’ve canceled the account.
Our routine is to send the verification email first — which is what happened.
Feel free to review our security procedures here: https://hey.com/security/
If you have additional questions, please respond to this email and I’ll be happy to help.
Stay healthy and be well,
Merissa Dawson
Principal Customer Support Rep
On Wed, Aug 26, 2020 at 12:40 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
as I explain in my first e-mail I haven’t contacted you.
I want you to inform me about who has been impersonating me here.
And I also want you to inform me about which better routines, that you’re organisation/business is going to start with, so that this problem doesn’t happen again, to other citizens/people.
Erik Ribsskog
PS.
Also my first-name is Erik, not Eric.
Also, why do use my first-name in the salutation?
That’s a bit to clammy/personal, (and that you want to be to comrade), I think.
What’s wrong with just ‘hi’
Please send about this to a superior.
tor. 23. jul. 2020 kl. 10:34 skrev James Glazebrook <support@hey.com>: