Stikkord: David Harker. Chief Executive. Citizens Advice Bureau. (CAB).

E-mail, answer to letter, (sent as an enclosure with e-mail), from Sue Thomas, Head of Advice Policy & Standards, Citizens Advice Bureau, 12/5/08.

12. mai 2008

Google Mail – Your complaint about Liverpool Central CAB Erik Ribsskog <eribsskog@gmail.com> Your complaint about Liverpool Central CAB Erik Ribsskog <eribsskog@gmail.com> Mon, May 12, 2008 at 5:12 PM To: "Thomas, Sue" <Sue.Thomas@citizensadvice.org.uk> Hi, thanks very much for your e-mail. I was wondering about the street theater operation, that was going on, at the…
Letter, (sent as an enclosure with e-mail), from Sue Thomas, Head of Advice Policy & Standards, Citizens Advice Bureau, 12/5/08.

12. mai 2008

Myddelton House 115-123 Pentonville Road London N1 9LZ www.citizensadvice.org.uk Tel: 020 7833 2181 May 12 2008 Dear Mr Ribsskog Your complaint against Liverpool Central CAB I undertook to write to you following the Adjudicator’s report into the handling of your complaint. We will update the complaints guidance to make it clear that a CAB should…
E-mail from Sue Thomas, Head of Advice Policy & Standards, Citizens Advice Bureau, 12/5/08.

12. mai 2008

Google Mail – Your complaint about Liverpool Central CAB Erik Ribsskog <eribsskog@gmail.com> Your complaint about Liverpool Central CAB Thomas, Sue <Sue.Thomas@citizensadvice.org.uk> Mon, May 12, 2008 at 4:51 PM To: Erik Ribsskog <eribsskog@gmail.com> When the Independent Adjudicator sent you her reivew (on 24th April), she said that Citizens Advice would consider the report and then write…
E-mail to the Independent CAB Adjudicator, 25/4/08.

25. april 2008

From: eribsskog@gmail.com Erik Ribsskog To: stow_adjudicator@btinternet.com Barbara Stow Date: Fri, 25 Apr 2008 15:50:56 +0100 Subject: Re: Fw: Citizens Advice Hi, I see that you have conluded your involvement. But, how can you say that the CAB haven’t done anything wrong, when. 1. The meeting at the CAB, was held in the dark. 2. The…
Letter from the Independent CAB Adjudicator, 25/4/08.

25. april 2008

BARBARA STOW INDEPENDENT ADJUDICATOR FOR CITIZENS ADVICE stow_adjudicator@btinternet.com 25 April 2008 by e-mail to: Mr Erik Ribsskog eribsskog@gmail.com Dear Mr Ribsskog REVIEW OF YOUR COMPLAINT Thank you for the two e-mails you sent in response to my final report on your complaint. I thought it would be helpful for you to have my reply in…
E-mail from the Independent CAB Adjudicator, 25/4/08.

25. april 2008

From: stow_adjudicator@btinternet.com Barbara Stow To: eribsskog@gmail.com Erik Ribsskog Date: Fri, 25 Apr 2008 13:04:45 +0100 Subject: Re: Fw: Citizens Advice Dear Mr Ribbskog Thank you for this message and for the second one to which you attached a screenshot. I attach my letter in reply. Barbara Stow —– Original Message —-From: Erik Ribsskog To: Barbara…
More about the ‘magic’ automated reply from the CAB Chief Executive.

24. april 2008

In the independant CAB adjunctants report, regarding the CAB-case, it says this, regarding the ‘magic’ automated reply: 16. On 5 and 27 July, the client e-mailed the complaints officer to say he had received no answer from the bureau. On 3 and 22 August, the client e-mailed the chief executive of Citizens Advice to say…
E-mail to the CAB-case Independant Adjudicator, 24/4/08.

24. april 2008

From: eribsskog@gmail.com Erik Ribsskog To: stow_adjudicator@btinternet.com Date: Thu, 24 Apr 2008 17:27:17 +0100 Subject: Fwd: Fw: Citizens Advice Hi, I said I would enclose the screenshot, so I’m sending the screenshot now,since I forgotto enclose it with the first e-mail. Hope this is alright! Yours sincerely, Erik Ribsskog ———- Forwarded message ———-From: Erik Ribsskog Date:…
Report from the CAB-case Independant Adjudicator, enclosure sent with e-mail from 24/4/08. (Converted from PDF).

24. april 2008

REPORT BY THE INDEPENDENT ADJUDICATOR INTO A COMPLAINT ABOUT LIVERPOOL CITIZENS ADVICE BUREAU INTRODUCTION 1. National Citizens Advice has asked me to review how the service has dealt with a complaint about Liverpool CAB. 2. The Citizens Advice Service has a national complaints procedure. It is set out in a guidance note for member bureaux…
E-mail from the CAB-case Independant Adjudicator, 24/4/08.

24. april 2008

From: stow_adjudicator@btinternet.com Barbara Stow To: eribsskog@gmail.com Erik Ribsskog Date: Thu, 24 Apr 2008 15:44:25 +0100 Subject: Fw: Citizens Advice Dear Mr Eribsskog I enclose the report of my review of your complaint. I have also sent it to Citizens Advice. They will write to you within the next two weeks when they have considered the…