E-on Archives - johncons-blogg

Jeg sendte en ny e-post til the Energy Ombudsman

Gmail – Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Message from Ombudsman Services – Case 688326, Ribsskog

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jul 11, 2011 at 1:48 PM

To:

The Ombudsman <enquiries@os-energy.org>

Cc:

Matrix.disruption.team@merseyside.police.uk

Hi,

that British Gas call me every day, even if I have explained to them, both in writing, and on the phone, a number of times, that I'm on a budget, in co-operation with the CCCS, and can't pay other than token-payments, for the debt I have with them.

That's harassment.

I've been in the same situation with Scottish Power and E-on, and they just sent it to a debt-company.

Yet, British Gas insists on harassing me, and bullying me, by calling me every day, about this debt.

(Even if there's nothing I can do about it at the moment, like I've told them on numerous occations).

So I also send a copy e-mail to the Police, and want them register this e-mail as a report of an harassment-crime, from British Gas.

You can try to pretend that this is a business-decition, but it's not, it's just harassement, I think.

I hope you can reconsider your decition after this, and agree on that this is harassment, from British Gas, and that to ring daily pointless phone-calls, isn't really something one can call business decition, but at best poor rutines from British Gas.

Yours sincerely,

Erik Ribsskog

On Mon, Jul 11, 2011 at 11:49 AM, The Ombudsman <enquiries@os-energy.org> wrote:

Please find attached a letter from Ombudsman Services: Energy.

PS.

Her er brevet som fulgte med e-posten fra the Energy Ombudsman:

ADOSe58f

11. juli 2011

Dette er brev jeg fikk igår, angående strømregning fra E-on

27. november 2010

Jeg sendte en e-post til et firma som krever inn gjeld, på vegne av strømfirmaet E-on

Gmail – Account Ref: B13953119

Erik Ribsskog

<eribsskog@gmail.com>

Account Ref: B13953119

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Nov 18, 2010 at 10:08 PM

To:

general@bcwgroup.com

Hi,

I'm refering to your letter from 12/11, and your phone-call, from yesterday, where I promised to send you the income and expenditure-form, that you sent with your letter, back to you, by the end of the day, today.

I also attach a document from Sencia, that shows that I'm on Employement Zones, to show that I'm unemployed, (and am only receiving jobseekers-allowance).

Hope this is alrigh!

Sorry that I had to write over the text a couple of times, on the form!

Yours sincerely,

Erik Ribsskog

2 attachments

img120.jpg
456K

sencia.jpg
149K

PS.

Her er vedleggene:

PS 2.

Her er brevet som Buchanan Clark & Wells sendte:

18. november 2010

Jeg fikk et brev i forbindelse med gjelden min til E-on, (min tidligere strømleverandør)

PS.

Da sendte jeg denne e-posten tilbake:

Gmail – BCW Ref: B13953119 (Letter received today)

Erik Ribsskog

<eribsskog@gmail.com>

BCW Ref: B13953119 (Letter received today)

Erik Ribsskog

<eribsskog@gmail.com>

Wed, Nov 10, 2010 at 5:29 PM

To:

general@bcwgroup.com

Hi,

I am un-employed at the moment, on a budget in co-operation with CCCS.

I have been adviced by them, (to keep my budget), to prioritise Water, Electricity (I'm now with British Gas), phone and council-tax, after my rent.

All other creditors I've been adviced to offer token-payments.

So I can start with paying £5 a month, untill I get a job.

I can send you an income and expendeture-form, if you want, like I e.g. send to Capital One.

I'm sorry that I can't pay this debt any faster at the moment, but I hope my economical situation will improve soon!

Yours sincerely,

Erik Ribsskog

10. november 2010

Det brevet her fra E-on syntes jeg var litt rart men. Men men. Jeg mener det var de som ringte meg på en helligdag i påsken, eller noe. Hm

1. november 2010

Jeg fikk en ny e-post fra E-on her om dagen

Gmail – Your reply from E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Your reply from E.ON

sysresponse-do-not-reply@eonenergy.com

<sysresponse-do-not-reply@eonenergy.com>

Thu, Sep 16, 2010 at 8:48 AM

To:

eribsskog@gmail.com

Account number: 012373289370

Dear Mr Ribsskog

Thank you for your email received on the 14 September 2010.

Although I appreciate your comments that the letter you have received dated the 09 September 2010 suggests that you have not contacted us previously to set up a payment arrangement; I can see that you have been advised on numerous occasions that we will not accept your offer of £5.00 a month. You will therefore continue to receive these letters until such a time that your account has been passed to a third party collection agency. You will then be able to negotiate with the agency and set up a payment arrangement with them.

We can not accept your offer of £5.00 a month as it would take a number of years to pay the balance of £530.12. We have offered to spread the balance over 12 months which is above our usual three months we allow to pay back a final account balance and until your account is passed to a collection agency this offer still stands.

Please be advised that we will not enter in to any more correspondence regarding this issue. To reiterate; we will not accept your offer of £5.00 a month, follow up letters about the balance will continue until such time the balance has been passed to an external collection agency and we will only accept a payment arrangement over a maximum of 12 months as long as this is set up before the account has been passed to an external collection agency.

Kind regards

Jordan Rowley

Directors’ Office

If you’d like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks.

___________________________ Disclaimer Notice ______________________

This message and any attachments are confidential and should only be read by

those to whom they are addressed. If you are not the intended recipient, please

contact us, delete the message from your computer and destroy any copies. Any

distribution or copying without our prior permission is prohibited.

Internet communications are not always secure and therefore E.ON

does not accept legal responsibility for this message. The recipient is

responsible for verifying its authenticity before acting on the contents. Any

views or opinions presented are solely those of the author and do not

necessarily represent those of E.ON.

Registered addresses:

E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.

Registered in England and Wales No. 2366970

E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.

Registered in England and Wales No. 3407430

Telephone +44 (0) 2476 192000

Fax +44 (0) 2476 42 5432

18. september 2010

Jeg fikk et nytt brev fra E-on

PS.

Jeg sendte en e-post tilbake til de, (med kopi til CCCS):

Gmail – Your letter from 9/9/Fwd: Your reply from E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Your letter from 9/9/Fwd: Your reply from E.ON

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Sep 14, 2010 at 10:32 PM

To:

DirectorofCustomerService@eonenergy.com

Cc:

contactus@cccs.co.uk

Hi,

I'm refering to your letter from 9/9.

You write that 'Since you have failed to notify us of any genuine reason for non payment, we can only assume that you do not wish to settle this matter'.

This isn't correct.

I have many times told you, that I'm unemployed and on a budget, in co-operation, with the CCCS.

I don't understand how you can pretend not to understand this.

I repeat my offer, (for the fifth time, or something), that I can pay a token payment, of £5 untill I find employment.

I think I'm being harrassed, when you ignore what I'm writing to you.

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Sep 7, 2010 at 1:19 PM
Subject: Fwd: Your reply from E.ON
To: DirectorofCustomerService@eonenergy.com
Cc: contactus@cccs.co.uk

Hi,

I also called UDS yesterday, (to inform them, that I sent you the e-mail you mention, on 5/9), and they told me that my file there was deleted/closed.

So I was just wondering who I should contact about a payment-arrangement.

Or if you could please put this on hold, untill we hear from the Energy Ombudsman.

Best regards,

Erik Ribsskog

———- Forwarded message ———-

From: <sysresponse-do-not-reply@eonenergy.com>
Date: Tue, Sep 7, 2010 at 10:24 AM

Subject: Your reply from E.ON

To: eribsskog@gmail.com

Account number: 012373289370

Dear Mr Ribsskog

Thank you for your email received on the 05 September 2010.

I can confirm that Utility Debt Services (UDS) are part of E.ON Energy and work with us in contacting customers who have a balance outstanding on their E.ON account.

The Energy Supply Ombudsman have not contacted us about your E.ON account. You will need to speak to them if you would like them to deal with this Until we hear from the Ombudsman, UDS may continue to send you letters asking for you to pay the full outstanding balance of £530.12 and the balance will eventually be passed to an external collection agency for collection. An external collection agency may be able to accept a long repayment term than can be offered by E.ON.

I am pleased to hear that you are in contact with CCCS and they are providing assistance. Please make any token payments you can afford to ourselves and these will be credited to your account until such time that the remaining balance has been passed to an external collection agency.

Kind regards

Jordan Rowley

Directors' Office

If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks.