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Erik Ribsskog <eribsskog@gmail.com> |
Your Query with E.ON
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Domestic Internet Team (Retail) <HomeQueries@eonenergy.com> |
Wed, Apr 28, 2010 at 3:37 PM | |
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To: eribsskog@gmail.com | ||
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Stikkord: E-on
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Jeg måtte sende E-on klagen med webmail, for det gikk ikke ann å svare de på e-post
Google Mail – Your Query with E.ON
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Jeg sendte en ny e-post til E-on
Google Mail – Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 28, 2010 at 3:26 PM
To:
sysresponse-do-not-reply@eonenergy.com
Hi,I'm unemployed, so I can't afford to pay more than £70 a month, untill I find a job.I could pay £70 a month, in the next months, but not £70 + £30.I also think that companies always blaims problems on 'training issues'.I think this means that nothing is going to be done, at all.I think you should investigate my complaint.And I think it's perhaps best that I switch suplier, since I don't think you take my complaint seriously.Regards,Erik RibsskogOn Wed, Apr 28, 2010 at 2:32 PM, <sysresponse-do-not-reply@eonenergy.com > wrote:Hello Mr Ribsskog
As requested I write to you by email and would like to express that I am sincerely very sorry for how your account has be managed and for the harassment you feel you have received.
I have requested that appropriate feedback and training be given to the agent who previously dealt with your account. The service you received was unacceptable and not how we should be treating our customers.
If you agreed to stay with Eon and reinstate your Direct Debit at £70 per month to cover future energy used and help pay towards your current balance, I would put you on our new Fixonline prices in which you would receive a 22.8% discount off all future bills.
As a gesture of goodwill I would also back date your last bill based on these prices, which would mean your balance would reduce by £30.64 leaving an amount owing of £335.65.
I understand that we do not know what amount of energy you will be using during the summer months, so as advised above I would keep your payments at £70 and review them in July 2010.
If I am able to do so, I would also lower your payments at this time.
I must advise that we have been informed that you are changing supplier and as you currently have a debit balance of £366.29 this amount would be due in full. As you are currently not able to pay the amount in full, the longest period I could spread the debt is over 12 months. This means upon your final bill being sent you debit balance will be higher and your repayments will be over £30 per month.
I do hope that I have been able to resolve your complaint, however if you have any further questions or there is anything I can do to help, please call me on 0115 843 4013 or email by visiting our website www.eonenergy.com, contact us and follow the complaints contact.
King regards
Danielle J Gobbett
Customer Relations
If you'd like to email us please visit http://www.eonenergy.com/
contact/ . By emailing us through our website we can guarantee your information remains secure. Thanks.___________________________ Disclaimer Notice ______________________
This message and any attachments are confidential and should only be read by
those to whom they are addressed. If you are not the intended recipient, please
contact us, delete the message from your computer and destroy any copies. Any
distribution or copying without our prior permission is prohibited.
Internet communications are not always secure and therefore E.ON
does not accept legal responsibility for this message. The recipient is
responsible for verifying its authenticity before acting on the contents. Any
views or opinions presented are solely those of the author and do not
necessarily represent those of E.ON.
Registered addresses:
E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 2366970
E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 3407430
Telephone +44 (0) 2476 192000
Fax +44 (0) 2476 42 5432
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Jeg hadde visst fått to e-poster fra the Energy Ombudsman
Google Mail – Message from Ombudsman Services – Case 575571, Ribsskog
Erik Ribsskog
<eribsskog@gmail.com>
Message from Ombudsman Services – Case 575571, Ribsskog
The Ombudsman
<enquiries@energy-ombudsman.org.uk>
Mon, Apr 19, 2010 at 3:01 PM
To:
"eribsskog@gmail.com" <eribsskog@gmail.com>
Please find attached a letter from The Energy Ombudsman.
2 attachments 
ADOS8c1e.pdf
183KAn Independent View.pdf
439K
PS.
Her er e-brevet, (om min klage til de på E-on):
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Jeg sendte en ny klage til the Energy Ombudsman
Google Mail – Case against E-on/Fwd: Your Query with E.ON
Erik Ribsskog
<eribsskog@gmail.com>
Case against E-on/Fwd: Your Query with E.ON
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Apr 6, 2010 at 3:12 PM
To:
enquiries@energy-ombudsman.org.uk
Hi,on 29/3, I received a letter from e-on, telling me that my monthly payments, were going to increase, from £53 to £120.I sent them a web-mail, from their website, offering to pay £70, since my high usage is due to that it's been a cold winter.And I'm also unemployed, and on a budget, so I can't afford to pay as much as £120 a month.Andrea from E-on, called me last week, and there were also some problems with my direct debits, since Red Castle, withdraw a direct debit on the 28th., instead of on the 30th, which was the date I had agreed with them.So my bank-account got overdrawn, and RBS bounced the E-on direct debit.So I asked Andrea to call back on Friday, last week, at 2 pm.To see if I would get a bank-charge.I had to switch to British Gas, since E-on/Andrea, didn't want to accept my compromise, of £70 a week.So I told Andrea from E-on, that I'd switced to British Gas, when she called on Friday.We agreed that she would call me back on Tuesday next week, because that day I have set aside, to budget-work.But she called me today, more than one week early.So I think this was harassment.So I wanted to complain about E-on.1. They didn't want to compromise, on the payment-plan, so that I could afford it on my budget.2. They, (Andrea), called me back today, to discuss the payment-plan, even if we agreed on Friday last week, (2/4. I don't know why they call on a holiday, Good Friday), with Andrea from E-on, that she was going to call me back on Tuesday next week, 13/4, when I have set aside a day for budget-work, in my schedule, from before, and I was going to call CCCS, in the mean-time.Even so, Andrea from E-on, called me today, and wanted to know when I was going to pay.So I think I was harassed here, since she didn't pay any respect to the agreement we made, on Friday, that she was going to call back on 13/4.So I wanted to please complain to you at the Energy Ombudsman about this.Thank you in advance for your help!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Mar 30, 2010 at 7:05 AMSubject: Re: Your Query with E.ON
To: "Domestic Internet Team (Retail)" <HomeQueries@eonenergy.com>Hi,
thank you very much for your e-mail.What happened today, was that Red Castle, their direct debit, was withdrawn on the 29th, instead of the 30th.So my bank-account got overdrawn, and RBS bounced your direct debit.Now I have to pay a charge, to RBS, so I canceled your direct debit.I suggest, for me to get the overview on my bank-account, that we just start with direct debits again at 30th of next month.With £60 to £70, which is all I can afford really, since I'm unemployed and on a budget.Hope this is alright!Yours sincerely,
Erik RibsskogOn Mon, Mar 29, 2010 at 5:16 PM, Domestic Internet Team (Retail) <HomeQueries@eonenergy.com> wrote:
Dear customerThanks for your email. We'll answer your query within five working days*.
Do you manage your account online?
If not, you're missing out on being able to:
– access your account securely
– view your bills online, no more paper bills
– provide your own meter readings
– set up your Direct Debit**
– change your personal details
– if you're in the process of transferring your energy supply to us,
check the progress of your transfer anytime, and provide your
opening meter readings just by logging in.
To register to manage your account online, click https://www.eonenergy.com/
Register There's no need to reply to this email.
Kind regards
Scott Walker
Customer Service
* More information about what we do if a customer is not satisfied with any part of our service can be found at http://www.eonenergy.com/
eoncopcomplaints ** Direct Debit is not available to customers with prepayment meters.
___________________________ Disclaimer Notice ______________________
This message and any attachments are confidential and should only be read by
those to whom they are addressed. If you are not the intended recipient, please
contact us, delete the message from your computer and destroy any copies. Any
distribution or copying without our prior permission is prohibited.
Internet communications are not always secure and therefore E.ON
does not accept legal responsibility for this message. The recipient is
responsible for verifying its authenticity before acting on the contents. Any
views or opinions presented are solely those of the author and do not
necessarily represent those of E.ON.
Registered addresses:
E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 2366970
E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.
Registered in England and Wales No. 3407430
Telephone +44 (0) 2476 192000
Fax +44 (0) 2476 42 5432
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Lurings fra E-on?
Tidligere idag ringte en som sa han het Joe Island, fra E-On Self-service department.
Han sa at de hadde funnet min regning på nettet, og at jeg burde ta den bort, for å unngå identity theft.
Jeg lurer på om han Ove Grønvold, fra Son, er i noe nettverk, som tok noe tullesamtale, fra England, for å kontrollere at jeg ikke fjerner ting fra bloggen likevel, sånn som jeg skrev til han på Facebook.
For så å bruke forskjellsbehandling som unnskylding for å angripe meg.
Hvem vet.
Men det er dette jeg lurer på nå ihvertfall.
Så sånn er det.
Bare noe jeg tenkte på.
Mvh.
Erik Ribsskog
PS.
Jeg husker Grønvold, fra oppstillingsplassen i militæret.
Så sa troppsjefen Frøshaug, at det var noen som ikke visste forskjell på høyre og venste.
Så smalt det fra Grønvold: ‘Venste er den du holder dyna med’.
Som vel var omtrent den eneste gangen at han sa noe høyt i militæret.
Bare noe jeg kom på.
Så sånn var det.
PS 2.
Og da sa ikke løytnant Frøshaug noen ting tilbake.
Han ble visst helt satt ut.
Så det er mulig at løytnant Frøshaug, som var i 30-åra vel, var jomfru.
Hvem vet.
Vi får se.
For han var også ofte veldig sur.
Så han var nesten som en grinebiter, vil jeg si.
Så sånn var det.
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Strøm er så dyrt nå, så jeg kjøpte en sånn ekstra strømmåler, for å enklere se hvor mye strøm jeg bruker. Kanskje jeg må bli tøffelhelt?
Google Mail – Your order from E.ON has been processed successfully
Erik Ribsskog
<eribsskog@gmail.com>
Your order from E.ON has been processed successfully
donotreply@sagepay.com
<donotreply@sagepay.com>
Mon, Dec 14, 2009 at 4:29 PM
Reply-To:
eonshop@gti-limited.com
To:
eribsskog@gmail.com
Thank you for buying from the E.ON Shop. Your order has been successful.
The unique reference for this transaction is: ATPWEB-6437311
Dear Mr Erik Ribsskog
Thank you for your order. Your payment has been processed successfully.
Thank you for your purchase from E.ON
Please quote your order number ATPWEB-6437311 in all correspondence with
E.ON or
Protx.
Order total: 20.00 Card used: – Ending:XXXX XXXX XXXX1319 – Attempt: You bought: Purchases from E.ON webshop Description Quantity Item Value Item Tax Item Total Line Total Energy Saving Monitor – Classic 1 £44.00 £0.00 £44.00 £44.00 Promotional Discount 1 -£24.00 £0.00 -£24.00 -£24.00 Delivery Address:
Flat 3 5 Leather Lane
LIVERPOOL
Merseyside
L2 2AEBilling Address:
Flat 3 5 Leather Lane
LIVERPOOL
Merseyside
L2 2AE
If you have any questions regarding your order, delivery details or items purchased, please contact
E.ON on 0845 217 7922.
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E.ON on 0845 217 7922.Registered VAT No: 617482137
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