Stikkord: E-post

Dear Mr Ribsskog

Thank you for your further email. To confirm, your Debit card CAN be

used at ATM's abroad that display the Visa logo. In the UK your Debit Card can

only be used at RBS group ATM's.

Kind regards

Miss Amy Burgess

Customer Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January 2012 16:01

To: ~ RBS Customer

Relations

Cc: gbrlo

Subject: Re: RBS.co.uk Website:

Complaint

Hi,

I now was at one of your branches in Liverpool.

And I was told that this with that I couldn't use my visa-card in all

cash-machines any longer was just that you messed with my bank-account.

I was offered to get my account switched back again so that I could use it

in other bank's cash-machines.

Why have you lied to me about this?

I don't think it's right that I

should accept being lied to like this.

Erik Ribsskog

On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer Relations

<Customer.Relations@rbs.co.uk>

wrote:

You may use your Visa Debit

Card abroad, wherever a Visa Logo is displayed. Charges apply for using your

debit card abroad.

Thank you

Chloe Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40

To: ~ RBS Customer Relations
Subject: Re:

RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card for a

point of sale in any retailers shop, which provide the Visa logo as

accepted.

You may also take cash out of any RBS,

NatWest, Ulster Bank cash machines. You may also access cash via a RBS

branch or over the counter at the Post Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject: Re: RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your

e-mail.

The Royal Bank of Scotland have made a decision to simpilfy

their
current accounts. All basic current accounts will shortly be

merged over
to an account called a basic account.

All customers

are being notified, if you require more information please
call our

Customer Services Team on 08457 24 24 24.

All account numbers and

sort codes will stay the same.

Kind Regards

Chloe

Bullock
Case Handler

—–Original Message—–
From: ~

eC&I Web Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email

originates from the rbs.co.uk website. Please reply to this
message

within 2 working days.

RBS.co.uk Website: Complaint

field1 : You are

sending me text-messages that my bank-account will be
changed from a

current account to a basic account.

I have not initiated

this.

What's going on, I was wondering.

Erik

Ribsskog

Type of feedback : complaint

Area feedback relates

to : other

Are you a Royal Bank of Scotland customer? :

true

Sort code : 16-24-06

First Name : Erik

Surname :

Ribsskog

Title : Mr

Email Address : eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The

Royal Bank of Scotland plc may monitor e-mails for business and

operational purposes. By replying to this message you give your consent to

our monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward

transmission, opening or use of this message and any attachments will not

adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry

out such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The Royal

Bank of Scotland plc may monitor e-mails for business and operational

purposes. By replying to this message you give your consent to our

monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward transmission,

opening or use of this message and any attachments will not adversely affect

its systems or data. No responsibility is accepted by The Royal Bank of

Scotland plc in this regard and the recipient should carry out such virus

and other checks as it considers

appropriate.

***

WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No.

90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

You may use your Visa Debit Card abroad, wherever a Visa Logo is

displayed. Charges apply for using your debit card abroad.

Thank you

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40

To: ~ RBS Customer

Relations
Subject: Re: RBS.co.uk Website:

Complaint

Ok,

thanks very much!

What if I go abroad, (even if I can't afford it now).

Can I use the RBS-card on cashpoints abroad?

Thank you very much in advance for your reply!

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer Relations

<Customer.Relations@rbs.co.uk>

wrote:

Dear Mr

Ribsskog

You may use your Visa Debit card

for a point of sale in any retailers shop, which provide the Visa logo as

accepted.

You may also take cash out of any

RBS, NatWest, Ulster Bank cash machines. You may also access cash via a RBS

branch or over the counter at the Post Office.

Regards

Chloe

Bullock

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:29

To: ~ RBS Customer Relations

Subject:

Re: RBS.co.uk Website:

Complaint

Hi ok,

can I use the RBS-card at Tesco and Aldi etc. now then?

Regards,

Erik Ribsskog

On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer

Relations <Customer.Relations@rbs.co.uk> wrote:

Dear

Mr Ribsskog

Thank you for your e-mail.

The Royal Bank of

Scotland have made a decision to simpilfy their
current accounts. All

basic current accounts will shortly be merged over
to an account called a

basic account.

All customers are being notified, if you require more

information please
call our Customer Services Team on 08457 24 24

24.

All account numbers and sort codes will stay the

same.

Kind Regards

Chloe Bullock
Case

Handler

—–Original Message—–
From: ~ eC&I Web

Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer

Relations
Subject: RBS.co.uk Website: Complaint

This email originates

from the rbs.co.uk website.

Please reply to this
message within 2 working days.

RBS.co.uk Website:

Complaint

field1 : You are sending me text-messages that my

bank-account will be
changed from a current account to a basic

account.

I have not initiated this.

What's going on, I was

wondering.

Erik Ribsskog

Type of feedback :

complaint

Area feedback relates to : other

Are you a Royal

Bank of Scotland customer? : true

Sort code : 16-24-06

First

Name : Erik

Surname : Ribsskog

Title : Mr

Email Address

: eribsskog@gmail.com

Telephone number

:

Address : Azalea Lodge
1-2 Azalea Terrace

North
Sunderland
SR2 7ES

=======END OF

MESSAGE======

The Royal Bank of Scotland plc, Registered in Scotland

No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2

2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the

addressee, please return the message to the sender by replying to it and

then delete the message from your computer. Internet e-mails are not

necessarily secure. The Royal Bank of Scotland plc does not accept

responsibility for changes made to this message after it was sent. The Royal

Bank of Scotland plc may monitor e-mails for business and operational

purposes. By replying to this message you give your consent to our

monitoring of your email communications with us.

Whilst all

reasonable care has been taken to avoid the transmission of viruses, it is

the responsibility of the recipient to ensure that the onward transmission,

opening or use of this message and any attachments will not adversely affect

its systems or data. No responsibility is accepted by The Royal Bank of

Scotland plc in this regard and the recipient should carry out such virus

and other checks as it considers

appropriate.

*** WARNING : This message originates from the Internet

***The Royal Bank of Scotland plc, Registered in

Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services

Authority.

This e-mail message is confidential and for use by the

addressee only. If the message is received by anyone other than the addressee,

please return the message to the sender by replying to it and then delete the

message from your computer. Internet e-mails are not necessarily secure. The

Royal Bank of Scotland plc does not accept responsibility for changes made to

this message after it was sent. The Royal Bank of Scotland plc may monitor

e-mails for business and operational purposes. By replying to this message you

give your consent to our monitoring of your email communications with

us.

Whilst all reasonable care has been taken to avoid the transmission

of viruses, it is the responsibility of the recipient to ensure that the

onward transmission, opening or use of this message and any attachments will

not adversely affect its systems or data. No responsibility is accepted by The

Royal Bank of Scotland plc in this regard and the recipient should carry out

such virus and other checks as it considers

appropriate.

***

WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.