Stikkord: E-post

Dear Mr Ribsskog

Thank you for your e-mail.

At the

outset, I would like to apologise for any inconvenience that this matter may have caused you. Please contact Direct Banking on 08457 242424 with your

account details and the date of the transaction if you require any further

investigation.

Regards

Jane Carter

Customer

Relations

---

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 12 January 2012 10:13
To:

ceo.customerservice@tesco.co.uk
Cc: ~ RBS Customer

Relations

Subject: Re: Email to Chief Executive's office

ref.11922637

Hi,

thank you for your e-mail.

I think it also would be fine if you investigated what happened.

I understand from working as a Shop Manager that the

bank-card-payment-machine-system isn't unique for Tesco Metro Bridges

Sunderland.

But that this payment-system probably is the same around the

UK, in Tesco, (and probably other shops).

It isn't any fun to suddently stand in the shop, and not being able to

buy food, even if one have money on one's bank-account.

In this incident I had exactly the amount the goods costed.

On my bank-account-balance.

So I think that system could have a bug if one buy goods so that ones

balance is exactly £0.00 after one have paid.

Then I suspect it could be

a bug, on that system.

Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or

RBS who mess with payments.

I also send a copy e-mail to RBS in case they know more about what

could have caused the error.

Thanks again for the help!

Best regards,

Erik Ribsskog

On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk>

wrote:

Dear Mr Ribsskog

Thank you for your

reply. I am grateful to you for providing your new address

details.

Please be assured that I have posted your Moneycard today. It

should arrive within the next few days.

I trust this will resolve the

matter to your satisfaction.

Thank you once more for taking the time

and trouble to write to our Chief Executive's office.

Kind Regards

Ryan Fitzpatrick
Customer

Service Executive

……………… Original Message

………………

To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com

Received: 11/01/2012

Subject: Re: Email to Chief Executive's office

ref.11922637

Hi,

my new address is:

Erik Ribsskog
Azalea

Lodge
1-2 Azalea Terracce North
Sunderland
SR2 7ES

I overheard

I was followed by some 'mafian', in Oslo, in 2003 and 2004, and
moved to

the UK to study at the University of Sunderland, in 2004, but then
I got

problems with the study-loan-bank in Norway, and this lead eventually
to

that I went back to Norway, in 2005, and worked for free

with
lumberjack-work, on some relatives farm, because my uncle have been in

a
motorcycle-accident and can't do much work like that.

When I had

cleaned up most of the farm-forrest-area, then a team showed up,
who try to

murder me, I then ran to the UK again, and ended up in
Liverpool, where the

Police just told me to 'come back if something happes'.

And this was in

2005, and this is really where it is still.

So I don't really know very

much about what's going on, since noone tells
me

anything.

Regards,

Erik Ribsskog

On Tue, Jan 10, 2012

at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote:

> **
> Dear Mr Ribsskog
>
> Thank you for

your email to our Chief Executive’s office, to which I have
> been asked

to respond.
>
> I was concerned to learn that your card was

initially not accepted at our
> Sunderland Metro store, but you were

subsequently charged. I can appreciate
> how disappointing this must be,

and would like to apologise for any
> inconvenience

caused.
>
> I have discussed the matter with the Store Manager,

who was equally
> concerned to learn of your complaint. He was

regrettably unable to explain
> why this occurred, but has assured me

that he will remain vigilant with
> respect to this, and take corrective

action should it occur again.
>
> In the meantime, I have sent you

a £10 Tesco Moneycard, by way of an
> apology. I trust you will accept

this with my best wishes.
>
> Thank you for taking the time and

trouble to write to our Chief
> Executive’s office.
>
> Kind

Regards
>
>
> Ryan Fitzpatrick
> Customer Service

Executive
>
> [image: Tesco Logo]
>
>

……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com

> Received:

07/01/2012
>
>
> Subject: Problems with RBS-card/Fwd: Email

to Chief Executive's office
> ref.11922637
>
>

Hi,
>
> since August, I've been thrown out, in an unfair

court-case, in Liverpool.
>
> I now live in

Sunderland.
>
> About an hour ago, I was at your Tesco Metro-shop,

in the Bridges shopping
> centre, in Sunderland.
>
> I

shopped for £1.37, (since I also was at Iceland, I have to

admit).
>
> But the machine didn't accept my card.
>
>

When I got home now, I checked my online banking.
>
> And I can

see that my RBS-account have been charged for £1.37.
>
> So I

think your system might have a bug.
>
> Something like

that.
>
> Could you please compensate me for the money I lost and

my time, I was
> wondering.
>
> Thanks in advance for any

help!
>
> Yours sincerely,
>
> Erik

Ribsskog
>
>
> ———- Forwarded message

———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Aug 15, 2011 at

4:14 PM
> Subject: Re: Email to Chief Executive's office

ref.11922637
> To: ceo.customerservice@tesco.co.uk
>
>
>

Ok,
>
> then I undestand.
>
> Unfortunately, Liverpool

County Court still drags people to their court,
> even during a riot, I

didn't go, since I haden't prepared for the meeting,
> since I hadn't

gotten a letter regarding a hearing, from them.
>
> So it's

possible I'm not going to be shopping in that shop any longer, if
> I'm

being thrown out.
>
> Thank you very much for informing about

this.
>
> Maybe the shop should have had a poster on it, informing

about this, with
> the 7 PM closing-time, I'm wondering, (since I used

to work as a Shop
> Manager in Norway, I wonder about things like

this).
>
> Thank you very much again for your

reply!
>
> Best regards,
>
> Erik

Ribsskog
>
>
> On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
>

> **
> > Dear Mr Ribsskog
> >
> > Thank you for

your email addressed to our Chief Executive's office, to
> > which I

have been asked to respond.
> >
> > I was sorry to learn

that our Liverpool One store was closed before the
> > advertised

time of 10pm on Saturday night. I can appreciate how
> > inconvenient

this must have been, and would like to apologise for any
> >

inconvenience caused.
> >
> > I have discussed this matter

with Andy Deignan, the Store Manager. He was
> > sorry to learn of

your complaint, and asked me to apologise on his
> behalf.
> >

Regrettably, the store closed at 7pm from Tuesday to Saturday due to a
>

> police request. This request came in light of the trouble which

occurred
> in
> > many cities last week.
> >
>

> I apologise for any disappointment caused, but hope you can now
>

appreciate
> > why the store was closed early last week.
>

>
> > Thank you for taking the time to write to our Chief

Executive’s office. I
> > do hope we can continue to look forward to

your valued custom.
> >
> > Kind Regards
>

>
> >
> > Ryan Fitzpatrick
> > Customer Service

Executive
> >
> > [image: Tesco Logo]
> >
>

> ……………… Original Message ………………
> > To:

ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received:

13/08/2011
> > Subject: Complaint
> >
> >

Hi,
> >
> > I wanted to complain about your shop, in

Liverpool One, (the Tesco
> > Superstore here).
> >
>

> It says on the door, that it closed on 10 pm., on Saturdays.
>

>
> > Yet today, I was there at 9.37 pm., (it said on my mobile),

and then the
> > hop was closed.
> >
> > (See

attached pictures).
> >
> > I've checked the clock on my

mobile again now, and it show the right
> time.
> >
>

> What's going on, I was wondering, why does your shop close early?
>

>
> > (This was also the case one night earlier this week, I

remember, on
> > Wednesday, I think it was, that this shop closed

early).
> >
> > Hope you can explain this, since I had to

shop in your other shop, at
> > Clayton Sq., where they don't have

that much budget and other stock,
> (since
> > I'm unemployed,

and they were sold out on noodles, etc).
> >
> > Yours

sincerely,
> > Erik Ribsskog
> >
> >

——————————
> > This is a confidential email.

Tesco may monitor and record all emails.
> The
> > views

expressed in this email are those of the sender and not Tesco.
>

>
> > Tesco Stores Limited
> > Company Number:

519500
> > Registered in England
> > Registered Office:

Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> >

9SL
> > VAT Registration Number: GB 220 4302 31
>

>
>

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