fromErik Ribsskog eribsskog@gmail.com
toPhso Enquiries
TAYLORG@unhcr.org
cc”Oslo, Visa”
dateWed, Nov 9, 2011 at 5:34 PM
subjectRe: PHSO: Reference 115058 – Your complaint to the Parliamentary Ombudsman
mailed-bygmail.com
hide details 5:34 PM (0 minutes ago)
Hi,
1. Council Complaint
I’ve sent you about the Council-complaint earlier today.
I’ll send that to the Local Government Ombudsman, like you suggest.
(Even if I’ve had problems with these earlier).
On second thought I’ll escalate that to the UN.
2. Court Complaint
My complaint here is that the HMCS didn’t reply before the Parliamentary Ombudsman got involved.
I think the HMCS replied to late, and so did you.
Both the HMCS and the Parliamentary Ombudsman didn’t reply untill after I was thrown out by the court, in Liverpool, so I escalate all this to the UN, since I don’t trust these institutions any longer.
Erik Ribsskog
– Hide quoted text –
On Tue, Nov 8, 2011 at 10:46 AM, Phso Enquiries
Dear Mr Ribsskog
Our reference: EN-115058 (please quote in any future correspondence)
Thank you for your emails of 26 October 2011 and 7 November 2011 to the Parliamentary Ombudsman. I would like to apologise for the misunderstanding regarding your complaints.
As I understand matters, you have raised two separate complaints. Firstly, you complain that you have not received correspondence from Liverpool County Court (the Court), part of Her Majesty’s Courts and Tribunals Service (HMCTS) about issues relating to rent arrears and your subsequent eviction. You also complain that the Court failed to respond to your emails in relation to this matter.
Secondly, you complain about issues relating to a request for Council Tax payments from Liverpool City Council, (the Council) which you state that you have already paid to Jacob’s Bailiffs.
Your complaint about Liverpool County Court
As I have previously explained, the Ombudsman usually deals with complaints after the complaints procedure of the department concerned has been completed. From the information you provided in your email of 24 October 2011, it appears that your complaint has not yet completed HMCTS’ complaints procedure.
I understand that you sent your complaint by email to the Complaints Correspondence and Litigation Team (CCLT) at HMCTS who have passed it back to the Court to consider. This is because the Court is the first stage in HMCTS’ formal complaints procedure and they had not responded to your complaint. We are therefore of the view that the best way ahead would be for you to wait for the Court’s response to your complaint.
If you remain unhappy following the Court’s response to your complaint, you should then escalate your complaint to the Senior Court Manager. The Court will be able to provide you with their contact details.
Following this, if you remain dissatisfied with the Senior Court Manager’s response to your complaint, you should then re-approach the CCLT with your concerns. They can be contacted on the details below:
Complaints Correspondence and Litigation Team
Zone C, 1st Floor
102 Petty France
London
SW1H 9AJ
Telephone: 0845 4568770
E-mail: customerservicecshq@hmcts.gsi.gov.uk
If, after receiving the response from the CCLT you remain unhappy, you can then
re-approach the Ombudsman. However, only an MP can make a complaint to us (on your behalf) about government departments, agencies or organisations. We cannot investigate a complaint until an MP has asked us to do so.
If you decide to bring your complaint to the Ombudsman please contact our Office and we will explain how you can do this.
Your complaint about Liverpool City Council
As explained in my email of 3 October 2011, the list of departments, agencies and organisations which we are able to investigate is determined by law. Unfortunately, complaints about issues concerning local councils, including problems with council tax and housing benefits, fall outside of the Ombudsman’s remit to investigate and we are therefore unable to consider this aspect of your complaint.
You should therefore contact the Local Government Ombudsman with your complaint about the Council, and I have included their contact details below:
The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Telephone: 0300 061 0614
Email: advice@lgo.org.uk
You explain in your email that you do not trust our organisation as we did not reply to your email in the days before you were evicted.
If you are unhappy with the standard of service you have received from us, you may pursue your concerns through our complaints procedure.
To pursue a complaint through our complaints procedure, please contact us by email at complaintsaboutphso@ombudsman.org.uk or by writing to the following address:
Review Team Manager
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Alternatively, details about our complaints procedure are available from our website at www.ombudsman.org.uk.
I am sorry that we are unable to assist you with all aspects of your complaint, but I hope the information provided is of use and will help you move towards a satisfactory resolution of your complaint.
Yours sincerely
Lyndsey Carpenter
Customer Service Officer
Parliamentary and Health Service Ombudsman
Millbank
Millbank Tower
London
SW1P 4QP
T: 0345 015 4033
E: phso.enquiries@ombudsman.org.uk
www.ombudsman.org.uk
