 |
Erik Ribsskog <eribsskog@gmail.com> |
Report of crime
|
Erik Ribsskog <eribsskog@gmail.com> |
Thu, May 26, 2011 at 9:19 PM | |||||
|
To: Matrix.disruption.team@merseyside.police.uk | ||||||
| ||||||
PS.
Her er vedlegget:
Stikkord: E-post
-
Jeg sendte en ny anmeldelse til Merseyside-politiet
Gmail – Report of crime
-
Jeg sendte en ny e-post angående jobbsøking i England
Gmail – To the line-manager of Alison Gordon/Fwd: Update/Fwd: RETAIL STORE MANAGER – sm/liverpool/wf (GAR/22239)
Erik Ribsskog
<eribsskog@gmail.com>
To the line-manager of Alison Gordon/Fwd: Update/Fwd: RETAIL STORE MANAGER – sm/liverpool/wf (GAR/22239)
Erik Ribsskog
<eribsskog@gmail.com>
Thu, May 26, 2011 at 12:15 PM
To:
Contact-Us@jobcentreplus.gsi.gov.uk
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, May 26, 2011 at 12:13 PM
Subject: To the line-manager of Alison Gordon/Fwd: Update/Fwd: RETAIL STORE MANAGER – sm/liverpool/wf (GAR/22239)
To: careers@mccarthyrecruitment.com Hi,
I was at the Jobcentre again today.And I discussed with Mr. Gallagher there, why you tell me I haven't got the skills to work as a Shop Manager, when I've worked as a Shop Manager, in three well known Rimi/ICA-shops in Oslo, with good results, (winning a prestigous shop-running competiotion, called 'Rimi Gullårer', etc., which only very few of ICA's many hundred shop-managers used to win, each year, for the second half of 2001).And I told him, that I'd sent you a reminder, but that I haden't got any further explanation.So we agreed I'd send you a new e-mail.And I don't want to send a lot of e-mails to the same person, all the time, without getting a reply, so I'm trying to escalate this.Hope this is alright!Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, May 12, 2011 at 10:10 AM
Subject: Update/Fwd: RETAIL STORE MANAGER – sm/liverpool/wf (GAR/22239)
To: alison@mccarthyrecruitment.comCc: Contact-Us@jobcentreplus.gsi.
gov.uk Hi,
I was at a meeting, at the Jobcentre, Willamsson Sq., in Liverpool, told, and talked with Mr. Gallagher there.He agreed with me, that it seemed a bit strange, that I should lack any skills, for working as a store manager, since I've been working in a similar role, for four years, in three different shops, in one of Norways biggest retail-chains Rimi.And since I've also gone to Upper Secondary Business-school, and have also had business-modules at university-level.And have worked in retail for around 15 years, in three different retail-chains.So Mr. Gallagher and I agreed on, that I would send an update to my e-mail, from 19/4, to try to find out more about this.(Since this wasn't to detailed in the previous e-mail).Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Tue, Apr 19, 2011 at 7:43 PM
Subject: Re: RETAIL STORE MANAGER – sm/liverpool/wf (GAR/22239)
To: alison@mccarthyrecruitment.comHi,
thank you for your e-mail!When I read your e-mail, I'm wondering which skills I lack, for this job.(Since some of my key-skills are Management, Economy and Customer-support.And I also have experience from working as a shop-manager).I hope you have the time to reply to me about this!Best regards,Erik RibsskogOn Tue, Apr 19, 2011 at 3:05 PM, <alison@mccarthyrecruitment.com > wrote:Dear Erik Ribsskog
Thank you for your recent application Retail Store Manager (reference: sm/liverpool/wf).
Unfortunately your skills do not match the criteria that our clients require for their vacancies. We would like to take this opportunity to thank you for your application and wish you good luck in your job search.
Kind Regards
McCarthy Recruitment
-
Jeg sendte en e-post til Aldi
Gmail – Complaint/Fwd: Thank you/Fwd: Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Complaint/Fwd: Thank you/Fwd: Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Wed, May 25, 2011 at 10:04 PM
To:
aldistores@webershandwick.com
Hi,I'm sending this as a complaint to Aldi as well.Sorry that it's mixed up with a Tesco-complaint.Best regards,Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, May 25, 2011 at 9:10 PMSubject: Thank you/Fwd: Tesco
To: ceo.customerservice@tesco.co.uk Hi,
thank you for the gift-card, which I tried to use today, and which worked.But I'm wondering if it's like candid camera there?Now, the regular bags are back in the self-service check-outs.(So what the young woman in the small uniform said, doesn't seem to be right anyway, that there would be only sandwich-bags in the self-service check-outs).Also, the customers only could use cash in one, of the like ten self-service check-outs today, the queue was told.I just write to say thank you for the card again, but I reackon it's going to stay like this now then, with the self-service-check-outs, that the regular bags are available there.I've also tried shopping a bit at Aldi now, in St. Johns.(It's a quite new shop, less than a year old, I think).But there, one can't buy 2 liter bottles of water, in singles, even if they're displayed.One have to buy a four-pack.But why don't they remove the single ones then?I was harrassed in the check-out there, on Monday.I'm used with buying water like that at Tesco, for 16 pence, and I haven't got room for more than four bottles in my fridge, where I store them, and I had one bottle there from before, so I didn't really water, I just wanted to stock up, so that I know I wont run out, so I just said at Aldi, that I didn't want the four bottles.I have worked as a shop manager, in tree well known food-shops, in Oslo, Rimi Nylænde, Rimi Kalbakken and Rimi Langhus.And I've also gone to business upper secondary school.I don't think they can refuse customers to buy one bottle, if they are displayed.I was told I had to buy three more bottles.But thats fraud, I think.(When all comes to all).They did the same with the water with sparkles, that they displayed the singles, even if I guess they only allowed customers to buy four.And even at Lidl they sell water in single 2. liter bottles.So they were like in Hitler-Germany, I think.They smiled and the woman even called me 'love', and said I had to buy four.I think that woman would have smiled sending the Jews to Auswitz.(To show the point).I told her that water was only 16 pence, at Tesco, and less expensive.So I think I'll shop at Tesco now.Again.We'll see.She should have called a manager to calm it down, I think.Because I also gave her a CV which was just laying there, so I think she was very inpolite.So I got a bit angry, since I wasn't allowed to buy the 2 liter water bottle.But anyway.I'll also send this to Aldi, to complain, if I find there e-mail adress.Hope this is alright!Best regards,
Erik Ribsskog
PS.I couldn't see that Aldi had an e-mail address, on their website, so I guess I have to try to find that later.
Sorry that I also started writing some Aldi-stuff.That was just to explain, that the problems with the carriers at Tesco, (and the bully, who followed me, the other week outside of your shop, which Liverpool One haven't contacted me about), has made me think about any other shops, that I could shop in.So I think if you change it to much, in the check-outs, with the carriers and all, you could perhaps lose customers.If there had been a just as big Asda-shop nearby, I propably had started shopping there a long time ago.But there aren't any Asda shops like that in Liverpool City Centre, so I'll stick to the Tesco shop I think.If the custommer-support is good etc.We'll see.Hope this is alrigh that I send an update about these problems.———- Forwarded message ———-
From: Executive Response <ceo.customerservice@tesco.co.uk >Date: Fri, May 13, 2011 at 11:24 AM
Subject: Tesco
To: eribsskog@gmail.comDear Mr Ribsskog
Thanks for getting back to me. I am pleased that a member of staff in the Liverpool One store has explained things to you.
We are grateful to you for your feedback as it does help us improve the service that we provide.
As promised, I have sent you a £10.00 Tesco Moneycard with my best wishes.
Once again, thanks for taking the time to bring your comments to our attention.
Kind Regards
Yvonne Edmonds
Customer Service Executive
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 12 May 2011
Subject: Re: Tesco
Hi,
no, I don't think I need to speak with the manager about this now.
Since the young woman there yesterday explained about how it works now.
If you want to send me a gift-card for my time, then that's ok, I guess.
You can send it to Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2 2AE.
But your regular bags are free, so I don't need it to pay for them.
I just went to the staffed check-out today, and then they just gave me the
regular bags.
So I understand about how you've changed it to now.
Maybe your other customers don't understand, but I've told you about now.
It's not like I try to run the shop, or anything.
So thank you very much for your help!
Best regards,
Erik Ribsskog
On Thu, May 12, 2011 at 10:42 AM, Executive Response <
ceo.customerservice@tesco.co.
uk > wrote:> Dear Mr Ribsskog
>
> I am sorry that you are unhappy with my response. Rather than escalate
> this to my line manager, I would suggest that I arrange for you to speak
> with Andrew Deignan, our Liverpool One Store Manager.
>
> Andrew is best placed to answer your further concerns as he is responsible
> for the store and is more than happy to meet with you at a mutually
> agreeable time.
>
> Please let me know if you would like me to arrange a meeting for you and if
> you wish to accept my offer of a £10.00 Tesco Moneycard to purchase bags for
> your shopping.
>
> I do hope that you will give Andrew the chance to restore your confidence
> in our operation.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 11 May 2011
> Subject: Re: Tesco
>
> Hi,
>
> thank you for your e-mail!
>
> I don't belive this is a 'distribution problem'.
>
> Because this problem has been going on for a long time, and at other
> Tesco-shops, they don't have this 'distribution problem'.
>
> I've worked as a shop manager and assistant myself, for many years, and it
> was never any distribution problem with the carriers.
>
> That's just to stupid, I think, since carriers don't run out on date.
>
> So there should be no excuse for being out of carriers.
>
> Because they don't run out on date, so they wont cause loss, if one order
> many of them.
>
> This response was poor, I think.
>
> (I don't buy this with the 'distribution problem', I think that must have
> been a lie).
>
> Could you please escalate this to your line-manager?
>
> Erik Ribsskog
>
>
> On Wed, May 11, 2011 at 9:03 AM, Executive Response <
> ceo.customerservice@tesco.co.
uk > wrote:>
> > Dear Mr Eribsskog
> >
> > Further to my previous email, I have discussed you concerns with Andrew
> > Deignan, our Liverpool One Store Manager.
> >
> > Andrew has asked me to pass on his apologies to you as there were
> > availability problems with carrier bags over the weekend and this was a
> > distribution problem.
> >
> > He has advised that at the standard checkouts, the cashiers will ask
> > customers if they require carrier bags but they should be available at
> the
> > self serve till and Andrew will make sure that this is the case when the
> > bags are back in stock.
> >
> > It is disappointing that this is happening every time you visit the store
> > and to prevent this from happening again, I would like to send you a
> £10.00
> > Tesco Moneycard so you can purchase reusable bags when you visit our
> store.
> > This will also allow you to collect green points.
> >
> > Please can you provide me with your address details and I will send this
> to
> > you.
> >
> > Thank you again for taking the time to bring this matter to our
> attention.
> >
> > Kind Regards
> >
> > Yvonne Edmonds
> > Customer Service Executive
> >
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 07 May 2011
> > Subject: Re: Tesco
> >
> > Hi,
> >
> > I haven't heard anything from you yet.
> >
> > But I thought I could send an update.
> >
> > I've been to this Tesco, (Tesco Superstore Liverpool One), every day this
> > week.
> >
> > And it hasn't been plenty of carriers there, a single time, this week.
> >
> > The staff are handing the carriers out manually.
> >
> > (At least on Monday, this happened).
> >
> > Other than that, the check-outs have never been properly stocked up with
> > carriers, I'd say.
> >
> > Today, (Friday), I was even attack, by a big bully, in his 40's, (a
> > behaviour I've never seen in Liverpool before), screamed at and followed,
> > on
> > my way home from Tesco, around 8 PM, (something I've reported to
> Liverpool
> > One, the Grosvenor-owned shopping-centre).
> >
> > Could this be a muslim mob who control your shop, I'm wondering.
> >
> > Who other would rebel against their own head-office like this?
> >
> > (If I've understood your last two e-mails right, where you write there
> > should be plenty of bags, so that the customers can finalise their
> shopping
> > quickly, etc).
> >
> > Just as an update.
> >
> > Best regards,
> >
> > Erik Ribsskog
> >
> >
> > On Mon, May 2, 2011 at 11:11 AM, Executive Response <
> > ceo.customerservice@tesco.co.
uk > wrote:> >
> > > Dear Mr Ribsskog
> > >
> > > I am sorry that is has been necessary for you to have to contact us
> again
> > > so soon and I can understand how disappointed you must be.
> > >
> > > I have contacted Andrew Deignan, our Liverpool One Store Manager and
> have
> > > asked him to look into this issue and get back to me, I will let you
> know
> > > the outcome as soon as I have a response.
> > >
> > > Thank you again for taking the time to bring this to our attention.
> > >
> > > Kind Regards
> > >
> > > Yvonne Edmonds
> > > Customer Service Executive
> > >
> > >
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 30 April 2011
> > > Subject: Re: Tesco
> > >
> > > Hi,
> > >
> > > I know I said I wouldn't write in a while.
> > >
> > > But I'm a bit upset now.
> > >
> > > I've just been to Tesco Liverpool One again.
> > >
> > > And again, only Poppy bags and sandwich-bags.
> > >
> > > I noticed other customers also being annoyed.
> > >
> > > How can you have shop-managers like this?
> > >
> > > If I'm allowed to say my honest opinion.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Wed, Apr 27, 2011 at 4:23 PM, Executive Response <
> > > ceo.customerservice@tesco.co.
uk > wrote:> > >
> > > > Dear Mr Ribsskog
> > > >
> > > > You are very welcome. I am confident that you will see an
> improvement
> > > very
> > > > shortly.
> > > >
> > > > Kind Regards
> > > >
> > > > Yvonne Edmonds
> > > > Customer Service Executive
> > > >
> > > >
> > > >
> > > > —– Original Message —–
> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > Date: 26 April 2011
> > > > Subject: Re: Tesco
> > > >
> > > > Hi,
> > > >
> > > > thank you very much for your e-mail!
> > > >
> > > > I hope this will be better now then, and I'll just wait and look for
> a
> > > > while, and see if there's any improvement.
> > > >
> > > > Thank you very much again for your reply!
> > > >
> > > > Best regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <
> > > > ceo.customerservice@tesco.co.
uk > wrote:> > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Thanks for your response. I do understand your frustrations
> > regarding
> > > > the
> > > > > lack of carrier bags at our self service tills. These tills should
> > be
> > > > well
> > > > > stocked as these checkouts are aimed to make shopping quicker and
> > > clearly
> > > > if
> > > > > you are having to ask for carrier bags this is not the case.
> > > > >
> > > > > I have contacted Andrew Deignan, Store Manager in our Tesco
> Liverpool
> > > One
> > > > > store and have asked that this situation be addressed as soon as
> > > > possible.
> > > > >
> > > > > Customer feedback is very important to us as it helps us improve
> the
> > > > > service we provide. I am grateful to you for taking the time to
> > bring
> > > > this
> > > > > matter to our attention and I do hope that we will continue to be
> of
> > > > service
> > > > > to you.
> > > > >
> > > > > Kind Regards
> > > > >
> > > > > Yvonne Edmonds
> > > > > Customer Service Executive
> > > > >
> > > > >
> > > > > —– Original Message —–
> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > Date: 21 April 2011
> > > > > Subject: Re: Tesco
> > > > >
> > > > > Hi,
> > > > >
> > > > > but if I ask for more carriers, in that shop, (Tesco Liverpool
> One),
> > > then
> > > > I
> > > > > sometimes gets a lesson about global warming.
> > > > >
> > > > > I go to the food-shop to buy food, not to learn about the
> > environment.
> > > > >
> > > > > This is about your self-service check-out.
> > > > >
> > > > > There, the carriers aren't stocked properly, I can see, (remember
> > I've
> > > > been
> > > > > working in many food shops, for many years).
> > > > >
> > > > > The level of carriers, are being kept, at a low stock-volume.
> > > > >
> > > > > I find this a bit annoying.
> > > > >
> > > > > But now I try to think of it in a humoristic way.
> > > > >
> > > > > When I go to the shop.
> > > > >
> > > > > Even if I think it's a bit ridiculous.
> > > > >
> > > > > At least I've got to bring you my opinion now.
> > > > >
> > > > > I'm going to reset myself, and see how this situation is in the
> > future.
> > > > >
> > > > > Today I needed five carriers, for my shopping, and and at the
> > > > self-service
> > > > > check-out, it was exactly five carriers.
> > > > >
> > > > > So today it worked fine.
> > > > >
> > > > > But I'm wondering why don't you stock up proplerly with carriers.
> > > > >
> > > > > There's always like only 4 or 5 carriers, at the self-service check
> > > out.
> > > > >
> > > > > If any at all.
> > > > >
> > > > > It should be like properly stocked with carriers I think.
> > > > >
> > > > > Like with 50 or 100 carriers, at the check-out.
> > > > >
> > > > > It shouldn't be in the way, that one wonder if there are enough
> > > carriers
> > > > at
> > > > > the check-out, I think.
> > > > >
> > > > > If one go to Sainsburys or Mark and Spencers, then they always have
> > > > plenty
> > > > > of carriers at the self-service check out.
> > > > >
> > > > > Tesco haven't got plenty carriers at their self-service check outs.
> > > > >
> > > > > (At least not the one in Liverpool One).
> > > > >
> > > > > So this is a bit annoying, I think, that there are never plenty of
> > > > > carriers,
> > > > > because then it's like one more problem each day one buy food.
> > > > >
> > > > > Will there be enough carriers today.
> > > > >
> > > > > So why can't this shop be like other shops who have got plenty of
> > > > carriers?
> > > > >
> > > > > Other than this problem, I have to say this shop is very fine,
> (Tesco
> > > > > Superstore, at Liverpool One), and have a lot of different
> > > > > product-categories and a big assortment in every category.
> > > > >
> > > > > It's certainly a better shop, in that way, than any shop in Norway,
> I
> > > > > think,
> > > > > so I should perhaps not complain this much, I think now.
> > > > >
> > > > > So this is just as feedback.
> > > > >
> > > > > Thank you very much for your reply!
> > > > >
> > > > > Best regards,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > > On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <
> > > > > ceo.customerservice@tesco.co.
uk > wrote:> > > > >
> > > > > > Dear Mr Ribsskog
> > > > > >
> > > > > > Thank you for replying to my email. I am very sorry if my
> response
> > > has
> > > > > > caused you additional disappointment as it was never my intention
> > to
> > > do
> > > > > so.
> > > > > >
> > > > > > I can only re-iterate that the availability of carrier bags in
> our
> > > > stores
> > > > > > is not a company wide problem and should a customer require
> carrier
> > > > bags
> > > > > our
> > > > > > cashiers will provide these without hesitation.
> > > > > >
> > > > > > Clearly this has not been the case in the past and whilst I do
> > > > appreciate
> > > > > > your concerns, I can assure that we are committed to play our
> part
> > in
> > > > > > minimising climate change.
> > > > > >
> > > > > > For further information on our commitment, please go to our
> > website:
> > > > > >
> > > > > > http://cr2010.tescoplc.com/
environment.aspx > > > > > >
> > > > > > Thank you again for taking the time to bring your further
> comments
> > to
> > > > our
> > > > > > attention.
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > > Yvonne Edmonds
> > > > > > Customer Service Executive
> > > > > >
> > > > > >
> > > > > >
> > > > > > —– Original Message —–
> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > Date: 20 April 2011
> > > > > > Subject: Fwd: Update/Fwd: Tesco
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > to conclude for today.
> > > > > >
> > > > > > I think that you are using this with 'Carbon footprint', as an
> > > excuse,
> > > > to
> > > > > > more or less force your custommers, to use fewer carriers, so as
> to
> > > > > squeeze
> > > > > > more money out of them.
> > > > > >
> > > > > > Am I right?
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ———- Forwarded message ———-
> > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > Date: Wed, Apr 20, 2011 at 2:32 PM
> > > > > > Subject: Update/Fwd: Tesco
> > > > > > To: ceo.customerservice@tesco.co.
uk > > > > > >
> > > > > >
> > > > > > Hi again,
> > > > > >
> > > > > > I just thought a bit more a bit.
> > > > > >
> > > > > > And you are using the term 'Carbon footprint'.
> > > > > >
> > > > > > But this is really about sustainability.
> > > > > >
> > > > > > This with 'footprint', is really just an abstraction, or an
> > idionome,
> > > > > used
> > > > > > to brainwash people I think, here in the UK.
> > > > > >
> > > > > > Tesco are a global company, and only Wal-Mart earn more money,
> I've
> > > > read,
> > > > > > in
> > > > > > the World, of food-shop-chains.
> > > > > >
> > > > > > So you should plant some threes in the rain-forrest, I think,
> than
> > > > > blindly
> > > > > > using this British idonome/term 'Carbon _footprint_'.
> > > > > >
> > > > > > Just as feedback from one of your customers from Norway, and who
> > has
> > > > > worked
> > > > > > as a Food Shop Manager there.
> > > > > >
> > > > > > Best regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ———- Forwarded message ———-
> > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > Date: Wed, Apr 20, 2011 at 1:34 PM
> > > > > > Subject: Re: Tesco
> > > > > > To: Executive Response <ceo.customerservice@tesco.co.
uk >> > > > > >
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > this with the restriction of the carrier-bags, in the shops, is
> > > > > > un-traditional.
> > > > > >
> > > > > > (Because I've been shopping food, since the 70's, and this has
> > never
> > > > > > happened to me before).
> > > > > >
> > > > > > It also says on your carriers, that they are 'biodegradable', I
> see
> > > > here
> > > > > > now, on a Tesco carrier-bag, I had at home.
> > > > > >
> > > > > > So this is just some non-sense, I think.
> > > > > >
> > > > > > You should rather plant some threes in the rain-forrest, than
> > > > > > harrasing/policing your customers like this.
> > > > > >
> > > > > > You are now the Carbon footprint-police, in an anoying and
> > > > untraditional
> > > > > > way, in your shops.
> > > > > >
> > > > > > I call this pure harrasment of your customers.
> > > > > >
> > > > > > This is a disgrace, I think.
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <
> > > > > > ceo.customerservice@tesco.co.
uk > wrote:> > > > > >
> > > > > > > Dear Mr Ribsskog
> > > > > > >
> > > > > > > Further to my previous email, I am very sorry that you have
> > > > experienced
> > > > > > > problems with the availability of carrier bags in some of our
> > > stores
> > > > > and
> > > > > > I
> > > > > > > can appreciate how inconvenient this must be for you.
> > > > > > >
> > > > > > > I have discussed the details of your complaint with the Store
> > > > Managers
> > > > > in
> > > > > > > our Liverpool stores. Although there is not a company wide
> > problem
> > > > > with
> > > > > > the
> > > > > > > availability of carrier bags, I have asked that the necessary
> > > action
> > > > is
> > > > > > > taken to make sure that this situation does not happen again.
> > > > > > >
> > > > > > > Our approach to carrier bags is based on our commitment to help
> > > > > customers
> > > > > > > halve their carbon footprint by 2020.
> > > > > > >
> > > > > > > As a company, we are committed to reducing single-use carrier
> > bags
> > > as
> > > > > > part
> > > > > > > of our wider strategy to play our part in combating climate
> > change.
> > > > We
> > > > > > > believe that climate change will only be tackled successfully
> if
> > > > people
> > > > > > > become enthusiastic champions for a lower-carbon lifestyle.
> > > > > > >
> > > > > > > Our customers tell us that they would like to use fewer bags,
> but
> > > > also
> > > > > > that
> > > > > > > they want bags to be available when they forget to bring their
> > own.
> > > > > > Rather
> > > > > > > than restricting the use of carrier bags completely, we want to
> > > make
> > > > it
> > > > > > easy
> > > > > > > for customers to re-use their own bags so that it becomes a
> core
> > > part
> > > > > of
> > > > > > > their shopping trip.
> > > > > > >
> > > > > > > We offer a range of affordable reusable bags in all our stores,
> > and
> > > > > > instead
> > > > > > > of displaying carrier bags at checkouts, our staff ask
> customers
> > if
> > > > > they
> > > > > > > will be reusing bags and offer them single-use bags if not. We
> > also
> > > > > offer
> > > > > > > green Clubcard points to customers who re-use bags in store. A
> > > Tesco
> > > > > > > customer now uses about 60% fewer carrier bags than in August
> > 2006,
> > > > > when
> > > > > > we
> > > > > > > first introduced green Clubcard points. In terms of recycling,
> > at
> > > > the
> > > > > > end
> > > > > > > of their life Tesco carrier bags can be recycled at most Tesco
> > > stores
> > > > > and
> > > > > > > through Tesco.com delivery drivers.
> > > > > > >
> > > > > > > I do appreciate you taking the time to bring this matter to our
> > > > > attention
> > > > > > > as this will give us the opportunity to put things right.
> > > > > > >
> > > > > > > Kind Regards
> > > > > > >
> > > > > > > Yvonne Edmonds
> > > > > > > Customer Service Executive
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > —– Original Message —–
> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > Date: 08 April 2011
> > > > > > > Subject: Re: Tesco
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > thank you for your e-mail!
> > > > > > >
> > > > > > > It was also the same problem at Tesco, Liverpool One yesterday
> > and
> > > > > today.
> > > > > > >
> > > > > > > Yesterday, you only had small carriers, so I asked the
> > Tesco-woman
> > > > > there,
> > > > > > > if
> > > > > > > the carriers where for tooth-paste.
> > > > > > >
> > > > > > > And she said they were for sandwiches.
> > > > > > >
> > > > > > > But how can people carry 2 liter bottles of water/cola etc., in
> > > > > > > sandwich-carriers?
> > > > > > >
> > > > > > > And today, there were almost no carriers in the automated
> > > check-outs.
> > > > > > >
> > > > > > > I lived in London a couple of weeks, at the beginning of 2005,
> > and
> > > in
> > > > > > > Kensington, they had a Sainsburys with self-service check-outs,
> > > > already
> > > > > > in
> > > > > > > 2005.
> > > > > > >
> > > > > > > And they were never out of carriers.
> > > > > > >
> > > > > > > I shoped there a lot of times.
> > > > > > >
> > > > > > > I also have a complaint against W.H. Smith/the Post Office, in
> > > > > Liverpool
> > > > > > > One, where I wonder if they are infected with
> devil-worshipers/al
> > > > > quaida.
> > > > > > >
> > > > > > > Is this with few carriers a muslim tradition?
> > > > > > >
> > > > > > > Once in a muslim Off Licence in Sunderland, (near the Forge
> where
> > I
> > > > > > lived,
> > > > > > > I
> > > > > > > studied at the University of Sunderland), they were also out of
> > > > > carriers.
> > > > > > >
> > > > > > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm
> > wondering?
> > > > > > >
> > > > > > > Is this why they're always low on carriers?
> > > > > > >
> > > > > > > I've seen the muslims praying and protesting outside of this
> > shop,
> > > > > > against
> > > > > > > Kadaffi, etc.
> > > > > > >
> > > > > > > Aren't Tesco shops supposed to be Tesco-shops, even if they are
> > in
> > > a
> > > > > > > muslim,
> > > > > > > catholic or whatever area.
> > > > > > >
> > > > > > > Shouldn't one expect to get the same level of service in any
> > > > > Tesco-shop?
> > > > > > >
> > > > > > > Just something I thought about here.
> > > > > > >
> > > > > > > Best regards,
> > > > > > >
> > > > > > > Erik Ribsskog
> > > > > > >
> > > > > > >
> > > > > > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <
> > > > > > > ceo.customerservice@tesco.co.
uk > wrote:> > > > > > >
> > > > > > > > Dear Mr Ribsskog
> > > > > > > >
> > > > > > > > Thank you for your email, which has been forwarded to our
> Chief
> > > > > > > Executive's
> > > > > > > > office. Please accept my apologies for the delay in replying
> > to
> > > > you.
> > > > > > > >
> > > > > > > > I am currently looking into the details of your complaint and
> > > will
> > > > > > > contact
> > > > > > > > you again shortly.
> > > > > > > >
> > > > > > > > Kind Regards
> > > > > > > >
> > > > > > > > Yvonne Edmonds
> > > > > > > > Customer Service Executive
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > —– Original Message —–
> > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > Date: 06 April 2011
> > > > > > > > Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > > > > > TES7757419X
> > > > > > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > > Liverpool
> > > > > > One,
> > > > > > > in
> > > > > > > > Liverpool
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > thank you for your e-mail.
> > > > > > > >
> > > > > > > > It's the first time I've heard of a food-shop-chain not being
> > > able
> > > > to
> > > > > > get
> > > > > > > > hold of enough carrier bags.
> > > > > > > >
> > > > > > > > I don't buy this.
> > > > > > > >
> > > > > > > > There are thousands of suppliers of carrier-bags, in the
> world.
> > > > > > > >
> > > > > > > > You must be lying I think.
> > > > > > > >
> > > > > > > > I'd like this complaint to be escalated again, to the Tesco
> > > > Managing
> > > > > > > > Director.
> > > > > > > >
> > > > > > > > Erik Ribsskog
> > > > > > > >
> > > > > > > >
> > > > > > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
> > > > > > > > customer.service@tesco.co.uk> wrote:
> > > > > > > >
> > > > > > > > > Dear Erik
> > > > > > > > >
> > > > > > > > > Thank you for your reply.
> > > > > > > > >
> > > > > > > > > Please allow me to introduce myself. My name is Richard
> Kemp
> > > and
> > > > I
> > > > > > am
> > > > > > > a
> > > > > > > > > Team Leader at Tesco Customer Services. I have been asked
> to
> > > > email
> > > > > > you
> > > > > > > > as
> > > > > > > > > you have requested your email to be escalated to a Manager.
> > > > > > > > >
> > > > > > > > > Firstly, please allow me to apologise for any
> disappointment
> > > and
> > > > > > > > > inconvenience caused to you in regards the lack of
> > availability
> > > > of
> > > > > > our
> > > > > > > > > Carrier Bags. I can appreciate your concerns and I
> apologise
> > > for
> > > > > > this.
> > > > > > > > >
> > > > > > > > > In regards the lack of Carrier Bags in our Stores, We are
> > aware
> > > > > that
> > > > > > > > there
> > > > > > > > > are not enough Carrier Bags for our customers and that
> Stores
> > > are
> > > > > > > > frequently
> > > > > > > > > running low on them, however, we are taking the necessary
> > > > > precautions
> > > > > > > so
> > > > > > > > > that we can prevent this happening again. Our Suppliers
> are
> > > > aware
> > > > > > and
> > > > > > > > they
> > > > > > > > > are doing all they can to send more to us.
> > > > > > > > >
> > > > > > > > > With this in mind, we do encourage our Customers to bring
> in
> > > > their
> > > > > > own
> > > > > > > > > Carrier Bags so that they can gain extra Clubcard points as
> > an
> > > > > > > incentive
> > > > > > > > to
> > > > > > > > > reduce the amount used and recycle to be greener in the
> > > > > environment.
> > > > > > > > >
> > > > > > > > > I hope you can appreciate our position on this matter and
> > that
> > > I
> > > > > have
> > > > > > > > > explained this for you.
> > > > > > > > >
> > > > > > > > > In addition, I was concerned to hear of the problems that
> you
> > > are
> > > > > > > having
> > > > > > > > > with your Prawn Curries and them beeping at the Self
> Service
> > > > > > Checkouts.
> > > > > > > > > Before I can comment on this, I ask that you expand on
> this
> > > and
> > > > > > advise
> > > > > > > > me
> > > > > > > > > what exactly you mean as I do not want to give you an
> answer
> > > that
> > > > > is
> > > > > > > not
> > > > > > > > > relevant.
> > > > > > > > >
> > > > > > > > > Once more, I would like to thank you for taking the time to
> > > > contact
> > > > > > me
> > > > > > > > and
> > > > > > > > > I am sorry to hear that you feel you are being harassed in
> > our
> > > > > Stores
> > > > > > > > with
> > > > > > > > > regards to your complaint. Please let me assure you this
> is
> > > not
> > > > > our
> > > > > > > > > intention and I hope that we can continue to look forward
> to
> > > you
> > > > > > loyal
> > > > > > > > > custom at Tesco.
> > > > > > > > >
> > > > > > > > > Kind Regards
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Richard Kemp
> > > > > > > > > Team Leader
> > > > > > > > > Tesco Customer Service
> > > > > > > > >
> > > > > > > > > —– Original Message —–
> > > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > > Date: 06 April 2011
> > > > > > > > > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > > > > TES7757419X
> > > > > > > Re:
> > > > > > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > Liverpool
> > > > > One,
> > > > > > > in
> > > > > > > > > Liverpool
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > also, you make the prawn curry beep, in the un-manned
> > > check-out.
> > > > > > > > >
> > > > > > > > > (The £1 Frozen Tesco Prawn Curry).
> > > > > > > > >
> > > > > > > > > Is this because I buy the frozen curries, sometimes on
> > > week-days,
> > > > > and
> > > > > > > > have
> > > > > > > > > complained on the shortage in carriers?
> > > > > > > > >
> > > > > > > > > You sometimes only have a few carriers, in the un-manned
> > > > > check-outs.
> > > > > > > > >
> > > > > > > > > Why is this?
> > > > > > > > >
> > > > > > > > > Why don't you do it properly, when you stock carriers?
> > > > > > > > >
> > > > > > > > > It's like you keep it at only a few carriers.
> > > > > > > > >
> > > > > > > > > I wonder is this some kind of harassment of me/the
> customers.
> > > > > > > > >
> > > > > > > > > I've worked as a food shop manager myself, and think this
> is
> > > > > > peculiar.
> > > > > > > > >
> > > > > > > > > Just as a new complaint, in this complaint-case, I think I
> > have
> > > > to
> > > > > > call
> > > > > > > > it.
> > > > > > > > >
> > > > > > > > > Regards,
> > > > > > > > >
> > > > > > > > > Erik Ribsskog
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > ———- Forwarded message ———-
> > > > > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > > > > Date: Fri, Apr 1, 2011 at 5:50 PM
> > > > > > > > > Subject: Re: Complaint about 'shortage' on carriers/Fwd:
> > > > > TES7757419X
> > > > > > > Re:
> > > > > > > > > Re:
> > > > > > > > > Complaint about you Tesco-shops at Clayton Sq. and
> Liverpool
> > > One,
> > > > > in
> > > > > > > > > Liverpool
> > > > > > > > > To: Tesco Customer Service <customer.service@tesco.co.uk>
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > but the shop I mentioned, is sometimes out of regular
> > > > carrier-bags.
> > > > > > > > >
> > > > > > > > > So one have to use the smallest carrier-bags, or buy some
> > bags
> > > > > > without
> > > > > > > > your
> > > > > > > > > logo on.
> > > > > > > > >
> > > > > > > > > Shouldn't you have any goods in stock, including regular
> > > > > > carrier-bags?
> > > > > > > > >
> > > > > > > > > It seems to me that you avoid this issue.
> > > > > > > > >
> > > > > > > > > Do you police that customers don't pollute to much, in the
> > > > > check-out?
> > > > > > > > >
> > > > > > > > > By refusing to let them have enough carriers?
> > > > > > > > >
> > > > > > > > > Are you the pollution-police?
> > > > > > > > >
> > > > > > > > > I don't think people should be harrased in the shops.
> > > > > > > > >
> > > > > > > > > You could use your Clubcard-leaflets, or something, to
> inform
> > > > > people
> > > > > > > > about
> > > > > > > > > the environment, etc.
> > > > > > > > >
> > > > > > > > > But it should be in the way, that one almost have to start
> > > > fighting
> > > > > > > with
> > > > > > > > > Tesco-staff, or look all around the shop, to find carriers.
> > > > > > > > >
> > > > > > > > > I've worked as a food shop manager, for ten years, and have
> > > > bought
> > > > > my
> > > > > > > own
> > > > > > > > > groceries, since the 80's.
> > > > > > > > >
> > > > > > > > > And this shortage of carriers, I've only seen once before.
> > > > > > > > >
> > > > > > > > > And that was in an immigrant-shop in Sunderland, which had
> > ran
> > > > out
> > > > > of
> > > > > > > > > carriers, right before Christmas 2004.
> > > > > > > > >
> > > > > > > > > I can't see that you appologise here, for running out of
> > > > carriers.
> > > > > > > > >
> > > > > > > > > This I think is a bit strange, since I've worked with
> > > > > > custommer-support
> > > > > > > > for
> > > > > > > > > many years and gone to business Upper Secondary-scho
-
Jeg sendte en ny e-post til Tesco
Gmail – Thank you/Fwd: Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Thank you/Fwd: Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Wed, May 25, 2011 at 9:10 PM
To:
ceo.customerservice@tesco.co.uk
Hi,thank you for the gift-card, which I tried to use today, and which worked.But I'm wondering if it's like candid camera there?Now, the regular bags are back in the self-service check-outs.(So what the young woman in the small uniform said, doesn't seem to be right anyway, that there would be only sandwich-bags in the self-service check-outs).Also, the customers only could use cash in one, of the like ten self-service check-outs today, the queue was told.I just write to say thank you for the card again, but I reackon it's going to stay like this now then, with the self-service-check-outs, that the regular bags are available there.I've also tried shopping a bit at Aldi now, in St. Johns.(It's a quite new shop, less than a year old, I think).But there, one can't buy 2 liter bottles of water, in singles, even if they're displayed.One have to buy a four-pack.But why don't they remove the single ones then?I was harrassed in the check-out there, on Monday.I'm used with buying water like that at Tesco, for 16 pence, and I haven't got room for more than four bottles in my fridge, where I store them, and I had one bottle there from before, so I didn't really water, I just wanted to stock up, so that I know I wont run out, so I just said at Aldi, that I didn't want the four bottles.I have worked as a shop manager, in tree well known food-shops, in Oslo, Rimi Nylænde, Rimi Kalbakken and Rimi Langhus.And I've also gone to business upper secondary school.I don't think they can refuse customers to buy one bottle, if they are displayed.I was told I had to buy three more bottles.But thats fraud, I think.(When all comes to all).They did the same with the water with sparkles, that they displayed the singles, even if I guess they only allowed customers to buy four.And even at Lidl they sell water in single 2. liter bottles.So they were like in Hitler-Germany, I think.They smiled and the woman even called me 'love', and said I had to buy four.I think that woman would have smiled sending the Jews to Auswitz.(To show the point).I told her that water was only 16 pence, at Tesco, and less expensive.So I think I'll shop at Tesco now.Again.We'll see.She should have called a manager to calm it down, I think.Because I also gave her a CV which was just laying there, so I think she was very inpolite.So I got a bit angry, since I wasn't allowed to buy the 2 liter water bottle.But anyway.I'll also send this to Aldi, to complain, if I find there e-mail adress.Hope this is alright!Best regards,
Erik Ribsskog
PS.I couldn't see that Aldi had an e-mail address, on their website, so I guess I have to try to find that later.
Sorry that I also started writing some Aldi-stuff.That was just to explain, that the problems with the carriers at Tesco, (and the bully, who followed me, the other week outside of your shop, which Liverpool One haven't contacted me about), has made me think about any other shops, that I could shop in.So I think if you change it to much, in the check-outs, with the carriers and all, you could perhaps lose customers.If there had been a just as big Asda-shop nearby, I propably had started shopping there a long time ago.But there aren't any Asda shops like that in Liverpool City Centre, so I'll stick to the Tesco shop I think.If the custommer-support is good etc.We'll see.Hope this is alrigh that I send an update about these problems.———- Forwarded message ———-
From: Executive Response <ceo.customerservice@tesco.co.uk >Date: Fri, May 13, 2011 at 11:24 AM
Subject: Tesco
To: eribsskog@gmail.comDear Mr Ribsskog
Thanks for getting back to me. I am pleased that a member of staff in the Liverpool One store has explained things to you.
We are grateful to you for your feedback as it does help us improve the service that we provide.
As promised, I have sent you a £10.00 Tesco Moneycard with my best wishes.
Once again, thanks for taking the time to bring your comments to our attention.
Kind Regards
Yvonne Edmonds
Customer Service Executive
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 12 May 2011
Subject: Re: Tesco
Hi,
no, I don't think I need to speak with the manager about this now.
Since the young woman there yesterday explained about how it works now.
If you want to send me a gift-card for my time, then that's ok, I guess.
You can send it to Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2 2AE.
But your regular bags are free, so I don't need it to pay for them.
I just went to the staffed check-out today, and then they just gave me the
regular bags.
So I understand about how you've changed it to now.
Maybe your other customers don't understand, but I've told you about now.
It's not like I try to run the shop, or anything.
So thank you very much for your help!
Best regards,
Erik Ribsskog
On Thu, May 12, 2011 at 10:42 AM, Executive Response <
ceo.customerservice@tesco.co.
uk > wrote:> Dear Mr Ribsskog
>
> I am sorry that you are unhappy with my response. Rather than escalate
> this to my line manager, I would suggest that I arrange for you to speak
> with Andrew Deignan, our Liverpool One Store Manager.
>
> Andrew is best placed to answer your further concerns as he is responsible
> for the store and is more than happy to meet with you at a mutually
> agreeable time.
>
> Please let me know if you would like me to arrange a meeting for you and if
> you wish to accept my offer of a £10.00 Tesco Moneycard to purchase bags for
> your shopping.
>
> I do hope that you will give Andrew the chance to restore your confidence
> in our operation.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 11 May 2011
> Subject: Re: Tesco
>
> Hi,
>
> thank you for your e-mail!
>
> I don't belive this is a 'distribution problem'.
>
> Because this problem has been going on for a long time, and at other
> Tesco-shops, they don't have this 'distribution problem'.
>
> I've worked as a shop manager and assistant myself, for many years, and it
> was never any distribution problem with the carriers.
>
> That's just to stupid, I think, since carriers don't run out on date.
>
> So there should be no excuse for being out of carriers.
>
> Because they don't run out on date, so they wont cause loss, if one order
> many of them.
>
> This response was poor, I think.
>
> (I don't buy this with the 'distribution problem', I think that must have
> been a lie).
>
> Could you please escalate this to your line-manager?
>
> Erik Ribsskog
>
>
> On Wed, May 11, 2011 at 9:03 AM, Executive Response <
> ceo.customerservice@tesco.co.
uk > wrote:>
> > Dear Mr Eribsskog
> >
> > Further to my previous email, I have discussed you concerns with Andrew
> > Deignan, our Liverpool One Store Manager.
> >
> > Andrew has asked me to pass on his apologies to you as there were
> > availability problems with carrier bags over the weekend and this was a
> > distribution problem.
> >
> > He has advised that at the standard checkouts, the cashiers will ask
> > customers if they require carrier bags but they should be available at
> the
> > self serve till and Andrew will make sure that this is the case when the
> > bags are back in stock.
> >
> > It is disappointing that this is happening every time you visit the store
> > and to prevent this from happening again, I would like to send you a
> £10.00
> > Tesco Moneycard so you can purchase reusable bags when you visit our
> store.
> > This will also allow you to collect green points.
> >
> > Please can you provide me with your address details and I will send this
> to
> > you.
> >
> > Thank you again for taking the time to bring this matter to our
> attention.
> >
> > Kind Regards
> >
> > Yvonne Edmonds
> > Customer Service Executive
> >
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 07 May 2011
> > Subject: Re: Tesco
> >
> > Hi,
> >
> > I haven't heard anything from you yet.
> >
> > But I thought I could send an update.
> >
> > I've been to this Tesco, (Tesco Superstore Liverpool One), every day this
> > week.
> >
> > And it hasn't been plenty of carriers there, a single time, this week.
> >
> > The staff are handing the carriers out manually.
> >
> > (At least on Monday, this happened).
> >
> > Other than that, the check-outs have never been properly stocked up with
> > carriers, I'd say.
> >
> > Today, (Friday), I was even attack, by a big bully, in his 40's, (a
> > behaviour I've never seen in Liverpool before), screamed at and followed,
> > on
> > my way home from Tesco, around 8 PM, (something I've reported to
> Liverpool
> > One, the Grosvenor-owned shopping-centre).
> >
> > Could this be a muslim mob who control your shop, I'm wondering.
> >
> > Who other would rebel against their own head-office like this?
> >
> > (If I've understood your last two e-mails right, where you write there
> > should be plenty of bags, so that the customers can finalise their
> shopping
> > quickly, etc).
> >
> > Just as an update.
> >
> > Best regards,
> >
> > Erik Ribsskog
> >
> >
> > On Mon, May 2, 2011 at 11:11 AM, Executive Response <
> > ceo.customerservice@tesco.co.
uk > wrote:> >
> > > Dear Mr Ribsskog
> > >
> > > I am sorry that is has been necessary for you to have to contact us
> again
> > > so soon and I can understand how disappointed you must be.
> > >
> > > I have contacted Andrew Deignan, our Liverpool One Store Manager and
> have
> > > asked him to look into this issue and get back to me, I will let you
> know
> > > the outcome as soon as I have a response.
> > >
> > > Thank you again for taking the time to bring this to our attention.
> > >
> > > Kind Regards
> > >
> > > Yvonne Edmonds
> > > Customer Service Executive
> > >
> > >
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 30 April 2011
> > > Subject: Re: Tesco
> > >
> > > Hi,
> > >
> > > I know I said I wouldn't write in a while.
> > >
> > > But I'm a bit upset now.
> > >
> > > I've just been to Tesco Liverpool One again.
> > >
> > > And again, only Poppy bags and sandwich-bags.
> > >
> > > I noticed other customers also being annoyed.
> > >
> > > How can you have shop-managers like this?
> > >
> > > If I'm allowed to say my honest opinion.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Wed, Apr 27, 2011 at 4:23 PM, Executive Response <
> > > ceo.customerservice@tesco.co.
uk > wrote:> > >
> > > > Dear Mr Ribsskog
> > > >
> > > > You are very welcome. I am confident that you will see an
> improvement
> > > very
> > > > shortly.
> > > >
> > > > Kind Regards
> > > >
> > > > Yvonne Edmonds
> > > > Customer Service Executive
> > > >
> > > >
> > > >
> > > > —– Original Message —–
> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > Date: 26 April 2011
> > > > Subject: Re: Tesco
> > > >
> > > > Hi,
> > > >
> > > > thank you very much for your e-mail!
> > > >
> > > > I hope this will be better now then, and I'll just wait and look for
> a
> > > > while, and see if there's any improvement.
> > > >
> > > > Thank you very much again for your reply!
> > > >
> > > > Best regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On Tue, Apr 26, 2011 at 4:15 PM, Executive Response <
> > > > ceo.customerservice@tesco.co.
uk > wrote:> > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Thanks for your response. I do understand your frustrations
> > regarding
> > > > the
> > > > > lack of carrier bags at our self service tills. These tills should
> > be
> > > > well
> > > > > stocked as these checkouts are aimed to make shopping quicker and
> > > clearly
> > > > if
> > > > > you are having to ask for carrier bags this is not the case.
> > > > >
> > > > > I have contacted Andrew Deignan, Store Manager in our Tesco
> Liverpool
> > > One
> > > > > store and have asked that this situation be addressed as soon as
> > > > possible.
> > > > >
> > > > > Customer feedback is very important to us as it helps us improve
> the
> > > > > service we provide. I am grateful to you for taking the time to
> > bring
> > > > this
> > > > > matter to our attention and I do hope that we will continue to be
> of
> > > > service
> > > > > to you.
> > > > >
> > > > > Kind Regards
> > > > >
> > > > > Yvonne Edmonds
> > > > > Customer Service Executive
> > > > >
> > > > >
> > > > > —– Original Message —–
> > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > Date: 21 April 2011
> > > > > Subject: Re: Tesco
> > > > >
> > > > > Hi,
> > > > >
> > > > > but if I ask for more carriers, in that shop, (Tesco Liverpool
> One),
> > > then
> > > > I
> > > > > sometimes gets a lesson about global warming.
> > > > >
> > > > > I go to the food-shop to buy food, not to learn about the
> > environment.
> > > > >
> > > > > This is about your self-service check-out.
> > > > >
> > > > > There, the carriers aren't stocked properly, I can see, (remember
> > I've
> > > > been
> > > > > working in many food shops, for many years).
> > > > >
> > > > > The level of carriers, are being kept, at a low stock-volume.
> > > > >
> > > > > I find this a bit annoying.
> > > > >
> > > > > But now I try to think of it in a humoristic way.
> > > > >
> > > > > When I go to the shop.
> > > > >
> > > > > Even if I think it's a bit ridiculous.
> > > > >
> > > > > At least I've got to bring you my opinion now.
> > > > >
> > > > > I'm going to reset myself, and see how this situation is in the
> > future.
> > > > >
> > > > > Today I needed five carriers, for my shopping, and and at the
> > > > self-service
> > > > > check-out, it was exactly five carriers.
> > > > >
> > > > > So today it worked fine.
> > > > >
> > > > > But I'm wondering why don't you stock up proplerly with carriers.
> > > > >
> > > > > There's always like only 4 or 5 carriers, at the self-service check
> > > out.
> > > > >
> > > > > If any at all.
> > > > >
> > > > > It should be like properly stocked with carriers I think.
> > > > >
> > > > > Like with 50 or 100 carriers, at the check-out.
> > > > >
> > > > > It shouldn't be in the way, that one wonder if there are enough
> > > carriers
> > > > at
> > > > > the check-out, I think.
> > > > >
> > > > > If one go to Sainsburys or Mark and Spencers, then they always have
> > > > plenty
> > > > > of carriers at the self-service check out.
> > > > >
> > > > > Tesco haven't got plenty carriers at their self-service check outs.
> > > > >
> > > > > (At least not the one in Liverpool One).
> > > > >
> > > > > So this is a bit annoying, I think, that there are never plenty of
> > > > > carriers,
> > > > > because then it's like one more problem each day one buy food.
> > > > >
> > > > > Will there be enough carriers today.
> > > > >
> > > > > So why can't this shop be like other shops who have got plenty of
> > > > carriers?
> > > > >
> > > > > Other than this problem, I have to say this shop is very fine,
> (Tesco
> > > > > Superstore, at Liverpool One), and have a lot of different
> > > > > product-categories and a big assortment in every category.
> > > > >
> > > > > It's certainly a better shop, in that way, than any shop in Norway,
> I
> > > > > think,
> > > > > so I should perhaps not complain this much, I think now.
> > > > >
> > > > > So this is just as feedback.
> > > > >
> > > > > Thank you very much for your reply!
> > > > >
> > > > > Best regards,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > > On Thu, Apr 21, 2011 at 2:47 PM, Executive Response <
> > > > > ceo.customerservice@tesco.co.
uk > wrote:> > > > >
> > > > > > Dear Mr Ribsskog
> > > > > >
> > > > > > Thank you for replying to my email. I am very sorry if my
> response
> > > has
> > > > > > caused you additional disappointment as it was never my intention
> > to
> > > do
> > > > > so.
> > > > > >
> > > > > > I can only re-iterate that the availability of carrier bags in
> our
> > > > stores
> > > > > > is not a company wide problem and should a customer require
> carrier
> > > > bags
> > > > > our
> > > > > > cashiers will provide these without hesitation.
> > > > > >
> > > > > > Clearly this has not been the case in the past and whilst I do
> > > > appreciate
> > > > > > your concerns, I can assure that we are committed to play our
> part
> > in
> > > > > > minimising climate change.
> > > > > >
> > > > > > For further information on our commitment, please go to our
> > website:
> > > > > >
> > > > > > http://cr2010.tescoplc.com/
environment.aspx > > > > > >
> > > > > > Thank you again for taking the time to bring your further
> comments
> > to
> > > > our
> > > > > > attention.
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > > Yvonne Edmonds
> > > > > > Customer Service Executive
> > > > > >
> > > > > >
> > > > > >
> > > > > > —– Original Message —–
> > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > Date: 20 April 2011
> > > > > > Subject: Fwd: Update/Fwd: Tesco
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > to conclude for today.
> > > > > >
> > > > > > I think that you are using this with 'Carbon footprint', as an
> > > excuse,
> > > > to
> > > > > > more or less force your custommers, to use fewer carriers, so as
> to
> > > > > squeeze
> > > > > > more money out of them.
> > > > > >
> > > > > > Am I right?
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ———- Forwarded message ———-
> > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > Date: Wed, Apr 20, 2011 at 2:32 PM
> > > > > > Subject: Update/Fwd: Tesco
> > > > > > To: ceo.customerservice@tesco.co.
uk > > > > > >
> > > > > >
> > > > > > Hi again,
> > > > > >
> > > > > > I just thought a bit more a bit.
> > > > > >
> > > > > > And you are using the term 'Carbon footprint'.
> > > > > >
> > > > > > But this is really about sustainability.
> > > > > >
> > > > > > This with 'footprint', is really just an abstraction, or an
> > idionome,
> > > > > used
> > > > > > to brainwash people I think, here in the UK.
> > > > > >
> > > > > > Tesco are a global company, and only Wal-Mart earn more money,
> I've
> > > > read,
> > > > > > in
> > > > > > the World, of food-shop-chains.
> > > > > >
> > > > > > So you should plant some threes in the rain-forrest, I think,
> than
> > > > > blindly
> > > > > > using this British idonome/term 'Carbon _footprint_'.
> > > > > >
> > > > > > Just as feedback from one of your customers from Norway, and who
> > has
> > > > > worked
> > > > > > as a Food Shop Manager there.
> > > > > >
> > > > > > Best regards,
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > ———- Forwarded message ———-
> > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > Date: Wed, Apr 20, 2011 at 1:34 PM
> > > > > > Subject: Re: Tesco
> > > > > > To: Executive Response <ceo.customerservice@tesco.co.
uk >> > > > > >
> > > > > >
> > > > > > Hi,
> > > > > >
> > > > > > this with the restriction of the carrier-bags, in the shops, is
> > > > > > un-traditional.
> > > > > >
> > > > > > (Because I've been shopping food, since the 70's, and this has
> > never
> > > > > > happened to me before).
> > > > > >
> > > > > > It also says on your carriers, that they are 'biodegradable', I
> see
> > > > here
> > > > > > now, on a Tesco carrier-bag, I had at home.
> > > > > >
> > > > > > So this is just some non-sense, I think.
> > > > > >
> > > > > > You should rather plant some threes in the rain-forrest, than
> > > > > > harrasing/policing your customers like this.
> > > > > >
> > > > > > You are now the Carbon footprint-police, in an anoying and
> > > > untraditional
> > > > > > way, in your shops.
> > > > > >
> > > > > > I call this pure harrasment of your customers.
> > > > > >
> > > > > > This is a disgrace, I think.
> > > > > >
> > > > > > Erik Ribsskog
> > > > > >
> > > > > >
> > > > > > On Wed, Apr 20, 2011 at 12:22 PM, Executive Response <
> > > > > > ceo.customerservice@tesco.co.
uk > wrote:> > > > > >
> > > > > > > Dear Mr Ribsskog
> > > > > > >
> > > > > > > Further to my previous email, I am very sorry that you have
> > > > experienced
> > > > > > > problems with the availability of carrier bags in some of our
> > > stores
> > > > > and
> > > > > > I
> > > > > > > can appreciate how inconvenient this must be for you.
> > > > > > >
> > > > > > > I have discussed the details of your complaint with the Store
> > > > Managers
> > > > > in
> > > > > > > our Liverpool stores. Although there is not a company wide
> > problem
> > > > > with
> > > > > > the
> > > > > > > availability of carrier bags, I have asked that the necessary
> > > action
> > > > is
> > > > > > > taken to make sure that this situation does not happen again.
> > > > > > >
> > > > > > > Our approach to carrier bags is based on our commitment to help
> > > > > customers
> > > > > > > halve their carbon footprint by 2020.
> > > > > > >
> > > > > > > As a company, we are committed to reducing single-use carrier
> > bags
> > > as
> > > > > > part
> > > > > > > of our wider strategy to play our part in combating climate
> > change.
> > > > We
> > > > > > > believe that climate change will only be tackled successfully
> if
> > > > people
> > > > > > > become enthusiastic champions for a lower-carbon lifestyle.
> > > > > > >
> > > > > > > Our customers tell us that they would like to use fewer bags,
> but
> > > > also
> > > > > > that
> > > > > > > they want bags to be available when they forget to bring their
> > own.
> > > > > > Rather
> > > > > > > than restricting the use of carrier bags completely, we want to
> > > make
> > > > it
> > > > > > easy
> > > > > > > for customers to re-use their own bags so that it becomes a
> core
> > > part
> > > > > of
> > > > > > > their shopping trip.
> > > > > > >
> > > > > > > We offer a range of affordable reusable bags in all our stores,
> > and
> > > > > > instead
> > > > > > > of displaying carrier bags at checkouts, our staff ask
> customers
> > if
> > > > > they
> > > > > > > will be reusing bags and offer them single-use bags if not. We
> > also
> > > > > offer
> > > > > > > green Clubcard points to customers who re-use bags in store. A
> > > Tesco
> > > > > > > customer now uses about 60% fewer carrier bags than in August
> > 2006,
> > > > > when
> > > > > > we
> > > > > > > first introduced green Clubcard points. In terms of recycling,
> > at
> > > > the
> > > > > > end
> > > > > > > of their life Tesco carrier bags can be recycled at most Tesco
> > > stores
> > > > > and
> > > > > > > through Tesco.com delivery drivers.
> > > > > > >
> > > > > > > I do appreciate you taking the time to bring this matter to our
> > > > > attention
> > > > > > > as this will give us the opportunity to put things right.
> > > > > > >
> > > > > > > Kind Regards
> > > > > > >
> > > > > > > Yvonne Edmonds
> > > > > > > Customer Service Executive
> > > > > > >
> > > > > > >
> > > > > > >
> > > > > > > —– Original Message —–
> > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > Date: 08 April 2011
> > > > > > > Subject: Re: Tesco
> > > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > thank you for your e-mail!
> > > > > > >
> > > > > > > It was also the same problem at Tesco, Liverpool One yesterday
> > and
> > > > > today.
> > > > > > >
> > > > > > > Yesterday, you only had small carriers, so I asked the
> > Tesco-woman
> > > > > there,
> > > > > > > if
> > > > > > > the carriers where for tooth-paste.
> > > > > > >
> > > > > > > And she said they were for sandwiches.
> > > > > > >
> > > > > > > But how can people carry 2 liter bottles of water/cola etc., in
> > > > > > > sandwich-carriers?
> > > > > > >
> > > > > > > And today, there were almost no carriers in the automated
> > > check-outs.
> > > > > > >
> > > > > > > I lived in London a couple of weeks, at the beginning of 2005,
> > and
> > > in
> > > > > > > Kensington, they had a Sainsburys with self-service check-outs,
> > > > already
> > > > > > in
> > > > > > > 2005.
> > > > > > >
> > > > > > > And they were never out of carriers.
> > > > > > >
> > > > > > > I shoped there a lot of times.
> > > > > > >
> > > > > > > I also have a complaint against W.H. Smith/the Post Office, in
> > > > > Liverpool
> > > > > > > One, where I wonder if they are infected with
> devil-worshipers/al
> > > > > quaida.
> > > > > > >
> > > > > > > Is this with few carriers a muslim tradition?
> > > > > > >
> > > > > > > Once in a muslim Off Licence in Sunderland, (near the Forge
> where
> > I
> > > > > > lived,
> > > > > > > I
> > > > > > > studied at the University of Sunderland), they were also out of
> > > > > carriers.
> > > > > > >
> > > > > > > Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm
> > wondering?
> > > > > > >
> > > > > > > Is this why they're always low on carriers?
> > > > > > >
> > > > > > > I've seen the muslims praying and protesting outside of this
> > shop,
> > > > > > against
> > > > > > > Kadaffi, etc.
> > > > > > >
> > > > > > > Aren't Tesco shops supposed to be Tesco-shops, even if they are
> > in
> > > a
> > > > > > > muslim,
> > > > > > > catholic or whatever area.
> > > > > > >
> > > > > > > Shouldn't one expect to get the same level of service in any
> > > > > Tesco-shop?
> > > > > > >
> > > > > > > Just something I thought about here.
> > > > > > >
> > > > > > > Best regards,
> > > > > > >
> > > > > > > Erik Ribsskog
> > > > > > >
> > > > > > >
> > > > > > > On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <
> > > > > > > ceo.customerservice@tesco.co.
uk > wrote:> > > > > > >
> > > > > > > > Dear Mr Ribsskog
> > > > > > > >
> > > > > > > > Thank you for your email, which has been forwarded to our
> Chief
> > > > > > > Executive's
> > > > > > > > office. Please accept my apologies for the delay in replying
> > to
> > > > you.
> > > > > > > >
> > > > > > > > I am currently looking into the details of your complaint and
> > > will
> > > > > > > contact
> > > > > > > > you again shortly.
> > > > > > > >
> > > > > > > > Kind Regards
> > > > > > > >
> > > > > > > > Yvonne Edmonds
> > > > > > > > Customer Service Executive
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > —– Original Message —–
> > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > Date: 06 April 2011
> > > > > > > > Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > > > > > TES7757419X
> > > > > > > > Re: Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > > Liverpool
> > > > > > One,
> > > > > > > in
> > > > > > > > Liverpool
> > > > > > > >
> > > > > > > > Hi,
> > > > > > > >
> > > > > > > > thank you for your e-mail.
> > > > > > > >
> > > > > > > > It's the first time I've heard of a food-shop-chain not being
> > > able
> > > > to
> > > > > > get
> > > > > > > > hold of enough carrier bags.
> > > > > > > >
> > > > > > > > I don't buy this.
> > > > > > > >
> > > > > > > > There are thousands of suppliers of carrier-bags, in the
> world.
> > > > > > > >
> > > > > > > > You must be lying I think.
> > > > > > > >
> > > > > > > > I'd like this complaint to be escalated again, to the Tesco
> > > > Managing
> > > > > > > > Director.
> > > > > > > >
> > > > > > > > Erik Ribsskog
> > > > > > > >
> > > > > > > >
> > > > > > > > On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
> > > > > > > > customer.service@tesco.co.uk> wrote:
> > > > > > > >
> > > > > > > > > Dear Erik
> > > > > > > > >
> > > > > > > > > Thank you for your reply.
> > > > > > > > >
> > > > > > > > > Please allow me to introduce myself. My name is Richard
> Kemp
> > > and
> > > > I
> > > > > > am
> > > > > > > a
> > > > > > > > > Team Leader at Tesco Customer Services. I have been asked
> to
> > > > email
> > > > > > you
> > > > > > > > as
> > > > > > > > > you have requested your email to be escalated to a Manager.
> > > > > > > > >
> > > > > > > > > Firstly, please allow me to apologise for any
> disappointment
> > > and
> > > > > > > > > inconvenience caused to you in regards the lack of
> > availability
> > > > of
> > > > > > our
> > > > > > > > > Carrier Bags. I can appreciate your concerns and I
> apologise
> > > for
> > > > > > this.
> > > > > > > > >
> > > > > > > > > In regards the lack of Carrier Bags in our Stores, We are
> > aware
> > > > > that
> > > > > > > > there
> > > > > > > > > are not enough Carrier Bags for our customers and that
> Stores
> > > are
> > > > > > > > frequently
> > > > > > > > > running low on them, however, we are taking the necessary
> > > > > precautions
> > > > > > > so
> > > > > > > > > that we can prevent this happening again. Our Suppliers
> are
> > > > aware
> > > > > > and
> > > > > > > > they
> > > > > > > > > are doing all they can to send more to us.
> > > > > > > > >
> > > > > > > > > With this in mind, we do encourage our Customers to bring
> in
> > > > their
> > > > > > own
> > > > > > > > > Carrier Bags so that they can gain extra Clubcard points as
> > an
> > > > > > > incentive
> > > > > > > > to
> > > > > > > > > reduce the amount used and recycle to be greener in the
> > > > > environment.
> > > > > > > > >
> > > > > > > > > I hope you can appreciate our position on this matter and
> > that
> > > I
> > > > > have
> > > > > > > > > explained this for you.
> > > > > > > > >
> > > > > > > > > In addition, I was concerned to hear of the problems that
> you
> > > are
> > > > > > > having
> > > > > > > > > with your Prawn Curries and them beeping at the Self
> Service
> > > > > > Checkouts.
> > > > > > > > > Before I can comment on this, I ask that you expand on
> this
> > > and
> > > > > > advise
> > > > > > > > me
> > > > > > > > > what exactly you mean as I do not want to give you an
> answer
> > > that
> > > > > is
> > > > > > > not
> > > > > > > > > relevant.
> > > > > > > > >
> > > > > > > > > Once more, I would like to thank you for taking the time to
> > > > contact
> > > > > > me
> > > > > > > > and
> > > > > > > > > I am sorry to hear that you feel you are being harassed in
> > our
> > > > > Stores
> > > > > > > > with
> > > > > > > > > regards to your complaint. Please let me assure you this
> is
> > > not
> > > > > our
> > > > > > > > > intention and I hope that we can continue to look forward
> to
> > > you
> > > > > > loyal
> > > > > > > > > custom at Tesco.
> > > > > > > > >
> > > > > > > > > Kind Regards
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Richard Kemp
> > > > > > > > > Team Leader
> > > > > > > > > Tesco Customer Service
> > > > > > > > >
> > > > > > > > > —– Original Message —–
> > > > > > > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > > > > > > Date: 06 April 2011
> > > > > > > > > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd:
> > > > > TES7757419X
> > > > > > > Re:
> > > > > > > > > Re: Complaint about you Tesco-shops at Clayton Sq. and
> > > Liverpool
> > > > > One,
> > > > > > > in
> > > > > > > > > Liverpool
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > also, you make the prawn curry beep, in the un-manned
> > > check-out.
> > > > > > > > >
> > > > > > > > > (The £1 Frozen Tesco Prawn Curry).
> > > > > > > > >
> > > > > > > > > Is this because I buy the frozen curries, sometimes on
> > > week-days,
> > > > > and
> > > > > > > > have
> > > > > > > > > complained on the shortage in carriers?
> > > > > > > > >
> > > > > > > > > You sometimes only have a few carriers, in the un-manned
> > > > > check-outs.
> > > > > > > > >
> > > > > > > > > Why is this?
> > > > > > > > >
> > > > > > > > > Why don't you do it properly, when you stock carriers?
> > > > > > > > >
> > > > > > > > > It's like you keep it at only a few carriers.
> > > > > > > > >
> > > > > > > > > I wonder is this some kind of harassment of me/the
> customers.
> > > > > > > > >
> > > > > > > > > I've worked as a food shop manager myself, and think this
> is
> > > > > > peculiar.
> > > > > > > > >
> > > > > > > > > Just as a new complaint, in this complaint-case, I think I
> > have
> > > > to
> > > > > > call
> > > > > > > > it.
> > > > > > > > >
> > > > > > > > > Regards,
> > > > > > > > >
> > > > > > > > > Erik Ribsskog
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > ———- Forwarded message ———-
> > > > > > > > > From: Erik Ribsskog <eribsskog@gmail.com>
> > > > > > > > > Date: Fri, Apr 1, 2011 at 5:50 PM
> > > > > > > > > Subject: Re: Complaint about 'shortage' on carriers/Fwd:
> > > > > TES7757419X
> > > > > > > Re:
> > > > > > > > > Re:
> > > > > > > > > Complaint about you Tesco-shops at Clayton Sq. and
> Liverpool
> > > One,
> > > > > in
> > > > > > > > > Liverpool
> > > > > > > > > To: Tesco Customer Service <customer.service@tesco.co.uk>
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > > but the shop I mentioned, is sometimes out of regular
> > > > carrier-bags.
> > > > > > > > >
> > > > > > > > > So one have to use the smallest carrier-bags, or buy some
> > bags
> > > > > > without
> > > > > > > > your
> > > > > > > > > logo on.
> > > > > > > > >
> > > > > > > > > Shouldn't you have any goods in stock, including regular
> > > > > > carrier-bags?
> > > > > > > > >
> > > > > > > > > It seems to me that you avoid this issue.
> > > > > > > > >
> > > > > > > > > Do you police that customers don't pollute to much, in the
> > > > > check-out?
> > > > > > > > >
> > > > > > > > > By refusing to let them have enough carriers?
> > > > > > > > >
> > > > > > > > > Are you the pollution-police?
> > > > > > > > >
> > > > > > > > > I don't think people should be harrased in the shops.
> > > > > > > > >
> > > > > > > > > You could use your Clubcard-leaflets, or something, to
> inform
> > > > > people
> > > > > > > > about
> > > > > > > > > the environment, etc.
> > > > > > > > >
> > > > > > > > > But it should be in the way, that one almost have to start
> > > > fighting
> > > > > > > with
> > > > > > > > > Tesco-staff, or look all around the shop, to find carriers.
> > > > > > > > >
> > > > > > > > > I've worked as a food shop manager, for ten years, and have
> > > > bought
> > > > > my
> > > > > > > own
> > > > > > > > > groceries, since the 80's.
> > > > > > > > >
> > > > > > > > > And this shortage of carriers, I've only seen once before.
> > > > > > > > >
> > > > > > > > > And that was in an immigrant-shop in Sunderland, which had
> > ran
> > > > out
> > > > > of
> > > > > > > > > carriers, right before Christmas 2004.
> > > > > > > > >
> > > > > > > > > I can't see that you appologise here, for running out of
> > > > carriers.
> > > > > > > > >
> > > > > > > > > This I think is a bit strange, since I've worked with
> > > > > > custommer-support
> > > > > > > > for
> > > > > > > > > many years and gone to business Upper Secondary-scho
-
Jeg sendte en e-post til Liverpool County Court
Gmail – Claim number 1LV81952/Fwd:
Erik Ribsskog
<eribsskog@gmail.com>
Claim number 1LV81952/Fwd:
Erik Ribsskog
<eribsskog@gmail.com>
Tue, May 24, 2011 at 5:27 PM
To:
enquiries@liverpool.countycourt.gsi.gov.uk
Cc:
emb.london@mfa.no
Hi,I got two letters under my door today, probably put there by the Landlord.One of them where from you.I see that you haven't had a hearing, even if I've told you in earlier correspondence, that the arrears, in this case, are due to a dispute between me and the Landlord.The problems have been that the Landlord don't do repairs, and when they do them, they use like two years, to fix the boiler.I've had to do electricity-work, at the bath, myself, and almost died, from an electric shock there.And I have to use duct-tape, on the shaving-lamp, over the bathroom-mirror, even if it has been reported as broken, for years.I've lived here for five years now, and call this home.I keep the apartment fine, and am having house-cleanings, etc.I've also been underpaid, when I worked as self-employed, on behalf of Packaging Europe, in Norwich, and after that unemployed, and before that I was on about minimum-wage, working for Arvato, where I promised a better job, that I didn't get, that was why I thought I could afford the relatively high rent here.I have an employent-case against Arvato, that still goes on, so this is also part of that case.Im the subject of persecution, in my homeland Norway, and I write a well-read blog, (with more than a million page-views), from my home, trying to get my rights.I'm also in the process of setting up a new business, e-commerce, where I sell Glacier Mints, to Norway, since they've stopped selling them there.This business, (www.godtebutikken.net), could be a success, but I need to have calm surroundings, when I'm setting up my business, so if I was thrown out, it would distroy for my business and my online blog and other online publications/websites.I can offer to ask the Council to send the Housing Benefit to the Landlord, (which the Council have saved up, waiting for the result of this court-case).And I can pay on the arrears as soon as I get a new job, (I'm on Ladders, so they reackon my income-potential is above £50.000 a year, but the recetion distroyes a bit for me, but I think I'm soon going to get a well-paid job, in IT or management, (I have a degree in IT and used to work as a Shop Manager, in Norway), when the resetion gets better.Also, I'm waiting for several inheretance-cases, in Norway, where my relatives, punish me, and don't give me my inheritance after my Danish born grandmother, (who had a lot of valuable paintings, from Højriis Castle, in Denmark, I could sent pictures if the court want).And she was a Plantagenet and after Wodin and the old Danish Kings, etc., since her grandmother was Mary Eva Carla Fog, who was after Løvenbalk.So I'm waiting to get a lot of money in.So it shouldn't be a problem with me, in the long run.I've even given my CV to the Landlord, and said that I have worked as a Shop Manager, and with IT, etc.But at the moment I have no money, (other than the jobseekers allowance, £135 every two weeks), so I can't afford to move, at the moment.So I would need like a year, or half a year, to find a new flat and a new job.I think it's strange that the Landlord lock the garbage-bins in the bin store of the restaurant Lady of Mann.Why aren't they placed in Leather Lane, so that people don't have to walk passed a lot of restaurant-guests, enjoying a meal, with their garbage.This is embarrasing.
So I think there should be a proper hearing about this.I know that this is called 'shorthold tenancy', in your letter, but I've lived here for five years now, and think of this as home, and don't really agree with, that this is just shorthold tenancy.This wasn't said when I moved in, that this wasn't a normal tenancy.So I wish I please could have gotten a proper and fair hearing, like other people get, I think, in disputes like this.I also send a copy e-mail to the Norwegian embassy, since I'm a Norwegian citizen, and have earlier updated them, when the threats of being thrown out started.Hope we can have a fair and proper court-case about this, like I thought this process would lead to, from reading about similar cases on the internet, etc.
Hope this is alright!Yours sincerely,
Erik Ribsskog———- Forwarded message ———-
From: Liverpool County Court <enquiries@liverpool.countycourt.gsi.gov.uk >Date: Tue, Mar 22, 2011 at 12:34 PM
Subject:
To: eribsskog@gmail.comErik Ribsskog,
The County Court has received and answered a number of emails from you today.
I must inform you that we do not have a member of
staff by the name of Jim Reid working at this court. Please do not take the email from Mr. Reid seriously.
You can verify our workers at tel: 0151 296 2403.
Regards,
Johan Hawley
35 Vernon Street
Liverpool Merseyside
England
L2 2BX
DX 702600 Liverpool 5
Court number 251
-
Jeg sendte en ny klage til Spesialenheten
Gmail – Klage
Erik Ribsskog
<eribsskog@gmail.com>
Klage
Erik Ribsskog
<eribsskog@gmail.com>
Tue, May 24, 2011 at 4:21 PM
To:
post <post@spesialenheten.no>
Hei,jeg har nå lest deres brev, som jeg mottok i forrige uke.Jeg lurer på flere ting.1.Hvorfor er dette behandlet på Vestlandet, Vestfold ligger jo ikke på Vestlandet, selv om det heter noe med 'Vest'.2.Hva er grunnen til deres avslag.Dere skriver så vagt.Håper dere kan svare.Mvh.Erik Ribsskog
PS.Referansenummeret er:Sak nr. 10168040 810/10-123
-
Jeg sendte en e-post til Hans Kølner, faren til Frode Kølner
Gmail – Til Hans Kølner, Larvik Everk
Erik Ribsskog
<eribsskog@gmail.com>
Til Hans Kølner, Larvik Everk
Erik Ribsskog
<eribsskog@gmail.com>
Tue, May 24, 2011 at 3:06 PM
To:
firmapost@skagerakenergi.no
Hei,Hans Kølner, faren til min tidligere kamerat, Frode Kølner, er kanskje pensjonert nå.Men om dere kan sende e-post videre til han?Han bor i Trygves gate, i Larvik.Han kalte lillesøstera mi Pia, for 'Pipa', da jeg var 7-8 år og hu var 6-7 år vel.Like etter at vi flytta til Larvik Sentrum til Østre Halsen, og jeg ble kamerat med Frode Kølner, begynte han å kalle hu for det.Hva mente han med det, lurer jeg.Sønnen hans og søstera mi, Pia, tulla med meg, på 18-års dagen min, og dro meg med på en strand på Berger, Sandvika, som jeg aldri pleide å dra på.Istedet for å bli med f.eks. på min strand, som vel var den på Sand eller kanskje Ulvika.Så han dro i min bursdag, men var mer som søstera mi sin gjest, synes jeg.Han hadde med en flaske jagermaister, som han la i fryseren.Og en kamerat.Og så plutselig tok han med jagermaister-flaska, og dro tilbake til Larvik, før festen begynte.Enda dem skulle ligge over til dagen etter.Dem prøvde å rane til seg vannsenga mi, Kølner og kameraten, med støtte fra 'Pipa'.
Men vannsenga var meg kjær, og jeg sov dårlig uten den, og hadde søvnproblemer, så det likte jeg ikke.Så jeg måtte skrøne, og si at der skulle Annika Horten og Anne Uglum, i klassen til søstera mi ligge, for å få dem til å gi seg.Søstera mi trodde ikke helt på det.Men hva skal en stakkar si da, jeg hadde jo bedt henne om å invitere noen folk, så jeg regna med at hu inviterte de peneste venninnene sine, til sin et år eldre storebrors bursdag?Eller hva?Hvem vet.Jeg hadde ihvertfall bedt Pipa om å invitere noen.Så jeg regna med at hu tok hintet.Selv om jeg ikke pleide å ha fester, på den her tida.Min far lot meg bo alene fra jeg var ni år, så jeg var litt preget av det her da.Men men.Men jeg tenkte på det nå, hvorfor 'Pipa'?Kan dere være så snille å sende om dette til Hans Kølner?Han hadde også en folkevognboble, som Frode Kølner sa var jubileumsmodell, da de dro meg med til Gurvika, i Nevlunghavn, for å hilse på tanta til Frode, som var åndsvak, (eller hva det heter i våre dager, hemma, heter det kanskje, eller hu var sånn at hu ikke kunne vært med i Disimilis engang, tror jeg. Hu kunne ikke prate engang. Mongoloid, heter det kanskje. Og farmora hans var kanskje også det, hu gikk ihvertfall aldri ut, og jeg visste ikke at hu bodde der engang, før Frode plutselig en gang, sa at hu var død. Jeg hadde ikke helt fått med meg, at hu bodde der, før den gangen Frode viste meg leiligheten hennes, som var i 2. etasje i Trygves gate. Kölner het hu, hvis jeg husker riktig, fra ringeklokka, og dem het Kølner da).Håper dere kan sende dette til riktig person, (Hans Jacob Monrad Kølner, heter han visst), sånn at det er mulig å få svar på dette, (samt hva som skjedde med jubileums-bobla).På forhånd takk for eventuell hjelp med dette!Mvh.
Erik Ribsskog
-
Jeg sendte en klage til Psykiatrien i Vestfold
Gmail – Klage på manglende pasientrettigheter/Fwd: Vedtak
Erik Ribsskog
<eribsskog@gmail.com>
Klage på manglende pasientrettigheter/Fwd: Vedtak
Erik Ribsskog
<eribsskog@gmail.com>
Tue, May 24, 2011 at 1:17 PM
To:
post@piv.no
Hei,jeg viser til vedlagte brev fra Fylkesmannen i Vestfold, og vil gjerne klage på det, at jeg ikke har fått mine rettigheter, som pasient.Jeg har nå i det siste forstått det, at jeg har en psykisk diagnose, hos dere.Som ble gitt meg, i 2005.Men, jeg har ikke blitt fortalt dette.(Noe jeg mener jeg hadde rett til å få vite).Og hvis jeg hadde fått høre det, i 2005, at jeg hadde fått en diagnose, så ville jeg ha klaget.Man kan ikke komme 5-6 år senere, å si det, at noen har en diagnose.Ellers, så synes jeg at det innholdet i min journal, fra den psykologen, er et makkverk og en skam.Det skrives at jeg var 24 år, i 2005, mens jeg var 34 år.Hvordan er dette mulig?Maken til sløvhet!
Hu må jo ha vært i ammetåka, eller noe, hu psykologen.Men men.Og det skrives også at jeg 'har jobbet på Rimi, ved siden av skolen'.Når jeg egentlig var butikksjef, på gamle Balstad, den første butikken i Norges første drabantby, Lambertseter, som het Rimi Nylænde, da jeg var butikksjef der.Dette var en ærverdig og kjent butikk, med kresne kunder.Så at jeg skulle ha jobbet der som butikksjef, i to år, med en psykisk diagnose da.Da tror jeg at Rimis hovedkontor ville ha fått mange klager.Jeg jobbet også senere som butikksjef på Rimi Kalbakken og Rimi Langhus.Og jeg har vært i Geværkompaniet, (krevende infanteritjeneste, som jeg fullførte), og ble senere overført til Støtteområdet, i HV02, i Oslo, som vernepliktig mob-soldat.Det var min onkel Martin Ribsskog, som selv har en psykisk diagnose, (ifølge min søster Pia Ribsskog), som fikk meg til å bytte fastlege, til en i Helgeroa, som jeg ikke visste hvem var.(For jeg hadde da bodd i Oslo i femten år, og før dette i ti år, på Berger, nord i Vestfold, hvor min fars bodde.Dette var snakk om min onkel Martin Ribsskog, min mors lillebror, som jeg knapt kjente).Jeg kalte inn til et slektsråd der, etter å ha overhørt at jeg forfulgt av noe de kalte 'mafian', i Oslo, (som jeg ikke er helt sikker på hvem er).Og min søster Pia Ribsskog, brøt sammen i slektsrådet.Så vi fikk ikke noe ut av det.Og jeg ble litt deppa da, pga. det mislykkede slektsrådet, og situasjonen generelt, så jeg var nok enkel å 'styre', for min onkel.Jeg visste også at han hadde en psykisk diagnose, ifølge min søster, og prøvde derfor å ikke være for brå mot han, og jeg prøvde å roe ned han da, (situasjonen tatt i betraktning), og gjorde som han foreslo da, sånn at legene kunne roe han ned, og forklare at jeg var 'normal' da, og at dette med 'mafian' ikke var noe jeg hadde innbilt meg.Så sånn var det.Håper dere nå kan stryke den diagnosen, sånn at jeg slipper å tenke på det, at jeg har noe sånt hengende over hodet, osv.(For jeg burde vel i så fall ha fått beskjed om dette, i 2005 mener jeg, for at den diagnosen skal være gyldig.Og hu skreiv jo så mye tull i journalen min, (feil alder), osv.Så den journalen kan vel ikke tas på alvor, mener jeg.Hu tyske psykologen deres Silke, var det som jeg hadde timer hos der.Og han legen, som var sjefen hennes vel, han veksla jeg ikke engang et ord med, han bare stirra rart på meg, (noe jeg syntes var merkelig).Men men.Så sånn var det.Håper dette er i orden!Mvh.
Erik Ribsskog———- Forwarded message ———-
From: Kristiansen, Turid E. <Turid-Elisabeth.Kristiansen@fmve.no >Date: 2011/5/24
Subject: Vedtak
To: eribsskog@gmail.comVedlagt oversendes
Helsetilsynets vedtak.Sendes kun som
e-post da annen postadresse ikke er opplyst.mvhTurid Elisabeth
KristiansenFylkesmannen i
Vestfoldarkiv
3206_20110524124812.pdf
137K
-
Jeg fikk en e-post fra Fylkesmannen i Vestfold
Gmail – Vedtak
Erik Ribsskog
<eribsskog@gmail.com>
Vedtak
Kristiansen, Turid E.
<Turid-Elisabeth.Kristiansen@fmve.no>
Tue, May 24, 2011 at 12:52 PM
To:
eribsskog@gmail.com
Vedlagt oversendes
Helsetilsynets vedtak.Sendes kun som
e-post da annen postadresse ikke er opplyst.mvhTurid Elisabeth
KristiansenFylkesmannen i
Vestfoldarkiv
3206_20110524124812.pdf
137K
PS.
Her er vedlegget:
-
Jeg sendte en ny e-post til Tingretten i Drammen
Gmail – Oppdatering om hevd på 'Jordet til Lersbryggen', på Sand, mm./Fwd:
Erik Ribsskog
<eribsskog@gmail.com>
Oppdatering om hevd på ‘Jordet til Lersbryggen’, på Sand, mm./Fwd:
Erik Ribsskog
<eribsskog@gmail.com>
Tue, May 24, 2011 at 12:43 PM
To:
drammen.tingrett@domstol.no
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: 2011/5/24
Subject:
To: eribsskog@gmail.com
-
