Stikkord: E-post

Dear Mr Ribsskog

This is in reference with the email you sent yesterday about your electricity account.

I would like to let you know that you can discuss about the payment of £5.00 a month by calling us on 0800 048 0404* and we will be happy to help.

Your last bill (issued on 5 January 2011) amount was for £197.91, out of which we received your payments of £107.00. Hence, the remaining balance of £90.91 is included in your recent bill as balance carried forward from the previous bill.

Please contact us should you need any help in the future and thank you for contacting us.

We're listening, so tell us what you think – if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Merista Nadar

Customer Service Advisor

britishgas.co.uk – Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am – 8pm and Saturdays 8am – 6pm.

Your enquiry ref: 1390480

Hi, I'm refering to your letter from 24/3.

I've switched to Swalec now. Regarding the arrears, I'm on a budget in

co-operation, with the CCCS, since I'm unemployed. I've started a

web-shop now, so I hope I'll be able to pay more later. But in the

mean-time, I can only offer to pay a token-payment, of £5 a month, until

I find employment. I hope this is alright, and I'll try to get to work a

lot with the webshop etc., so that I can pay what I owe you, as soon as

possible. In the mean-time I can pay a token-payment of £5, a month, on

e.g. giro or Direct Debit. Hope this is alright! Yours sincerely, Erik

Ribsskog

Your enquiry ref: 1390480

I've also sent about this earlier, so why do I have to send it again? Is this harassment? The figure on the bill says that my bill of £90.91 is overdue. But my bill was on £53. Then you changed it to £120, I think it was, (it was more than £100, I remember, and I can't afford to pay that much on my budget). Where do you take this £90 from? Well it doesn't matter, I've switched now anyway.

But please stop inventing figures, so to speak 🙂 Best regards, Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

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