———- Forwarded message ———-
From: Tesco Customer Service <customer.service@tesco.co.uk>
Date: Tue, Jul 6, 2010 at 3:55 PM
Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
To: eribsskog@gmail.com
Hi Erik
Firstly, I'd like to apologise for the delay in getting back to you. Please let me assure you that we always try to respond to our customers' queries in a timely manner and I'm sorry that due to high volumes of contact, this has not happened on this occasion.
Having read your email thoroughly I think this would be best resolved if we could talk this through. So, if you can email me back your telephone number with a convenient time to call then I will contact you. If you would prefer, I can be contacted on 01382 822528.
If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES7757419X.
Kind Regards
Keir Duncan
Team Leader
Tesco Customer Service
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 24 June 2010
Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Hi,
this isn't about the carrier-bags, this is about the harrassment.
I also mentioned which shops it was in the subject-line.
I've been working as a shop-manager in Norway, and I know that only old
women brings old bags to the shop.
I would sometimes sit in the check-out, and I asked everyone, 'do you want a
carrier'.
And sometimes men would reply, 'Of course I want a carrier, do you think I'm
an old woman ("gammel kjærring" in Norwegian)'.
I don't think you take my complaint seriously.
And your spelling isn't even right.
Could you please escalate this complaint, as I've overheard that I'm being
used as a 'target guy', I think this could be some mobster-activity.
I've also had more or less similar complaints against Tesco from before,
which you neighter took serious.
So I'm going to put a lawyer on you if you don't take this serious now, if I
get the oppertunity later.
My patience with you is ran out, unfortunately.
Bag for life, and poppy-bags, this isn't what I contact you about, it's the
harassment.
Is this so difficult for you to understand?
Bags for life and poppy-bags are fine.
But only as long as you also have the regular bags.
But you have made this into a discussion about bags, when it really is about
harrassment, so you just make me more annoyed really.
Is 'customer-support' something that your company don't know what means?
Erik Ribsskog
On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
customer.service@tesco.co.uk> wrote:
> Dear Erik
>
> I'm sorry to hear that you have been having problems obtaining carrier bags
> recently when you visit our Stores in Liverpool recently. I can understand
> how frustrating this must be for you.
>
> I have been unable to contact anyone as you have not said which stores you
> shop in. However, if you let me know I wold be more than happy to contact
> the stores concerned.
>
> However, If I might suggest that perhaps you may be able to purchase a Bag
> for Life when you visit one of our Stores. They start at 45pence and go up
> to over a £1.
>
> You would get Clubcard points for buying the bag, and an extra point in
> store every time that you used the bag. It would actually pay for itself in
> no time at all.
>
> These bags are heavy duty and have special slots for bottles to stand up in
> at the side so you can balance your shop.
>
> Once again, I'd like to apologise for any inconvenience this may have
> caused you.
>
> If you have any further queries please do not hesitate to contact me at
> customer.service@tesco.co.uk quoting TES7755298X.
>
> Kind Regards
>
>
> Frances Brierley
> Customer Service Manager
> Tesco Customer Service
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 24 June 2010
> Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,
> in Liverpool
>
> Hi,
>
> lately, your shops in Liverpool, (the two shops mentioned above), have
> stopped ordering enough carrier-bags.
>
> So I have to buy the poppy-bags, if I can find them.
>
> But, your representative, at Liverpool One, the other day, was harrassing
> the customers.
>
> She told me to put more food in the carriers, than I had done.
>
> I think you staff go to close.
>
> I'm from Norway, and when I studied in Sunderland, my flat-mates and fellow
> exchange-students, from around Europe, told me I shouldn't drink the
> tap-water here.
>
> So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the
> shop,
> or carbonated water, or 'pop', if I can afford it, since I'm unemployed,
> and
> sometimes even lager.
>
> So Tesco can't expect me to carry like five kilos, in one carrier-bag,
> because they are very thin.
>
> I remember once, when I was a child, and lived in Mellomhagen, in Norway,
> and my mother sent me to the Co-op shop, (Samvirkelaget), to buy several
> liters of milk etc.
>
> And then the carrier-bag, tore apart, from the weight of the milk, when I
> was half-way home.
>
> I was maybe six years old.
>
> What are one supposed to do then.
>
> One can put all of this in ones pocket.
>
> One have to stand there and look stupid.
>
> Like I had to, untill my mother came to find me, maybe 15 minutes later.
>
> The woman who I met who lived close to where this happened, didn't want to
> give me a carrier.
>
> So I don't think you can expect people to not use enough carriers, to get
> ones shopping home, with the carriers in one piece.
>
> This is harassment and patronising, that your representatives do.
>
> This I wanted do complain about.
>
> This seems like something they would do in the Soviet-union.
>
> I used to be a shop-manager in Norway, (in Rimi), and if we ran out of
> carrier-bags, I would drive to a another Rimi-shop, and borrow carrier-bags
> from them, untill we got more ourselves.
>
> This has happened to me three times, in the last week or two, in Liverpool.
>
> And if I complain, then I'm being harrassed by inpolite shop-workers, who
> tell me to put more food, in each bag.
>
> Next time, I'll ask them to go home with me then, and pick up everything
> that falls out, when the bags tear from the weight of to much food in them.
>
> And don't give me line that I got from the same shop-woman, about that I
> should save the enviroment.
>
> That's also to patronise your customers.
>
> I go to the shop to get food, not to be preached at.
>
> Is Tesco a food-shop or a radical environmental-organisation at war?
>
> Please explain this to me.
>
> And please get your shops to order enough carrier-bags.
>
> This is annoying, that you haven't got enough of them, and I think I'm
> going
> to shop a lot at Aldi, when that shop starts now this automn, in Liverpool
> City Center, because this never happened, when I lived in Sunderland, and
> shopped at Aldi there.
>
> Regards,
>
> Erik Ribsskog
>
