E-post Archives - Side 1645 av 1692

Riksadvokaten sendte min anmeldelse av Spesialenheten, (siden de ikke ville etterforske politiet, i forb. med ran av Rimi Nylænde), til Statsadvokaten

Google Mail – SV: Purring/Fwd: Anmeldelse av Spesialenheten til Riksadvokaten for slapphet/unnfallenhet i tjenesten

Erik Ribsskog

<eribsskog@gmail.com>

SV: Purring/Fwd: Anmeldelse av Spesialenheten til Riksadvokaten for slapphet/unnfallenhet i tjenesten

Elisabeth Fredriksen

<elisabeth.fredriksen@riksadvokaten.no>

Mon, Jul 27, 2009 at 1:40 PM

To:

Erik Ribsskog <eribsskog@gmail.com>

Vedlagt oversendes til Dem som gjenpartsadressat, riksadvokatens

brev av 27. juli d.å. til Hedmark og Oppland

statsadvokatembeter.

—–Opprinnelig melding—–
Fra: Erik Ribsskog

[mailto:eribsskog@gmail.com]
Lagt inn: 23.juli2009 23:04
Lagt

inn i: Postmottak HPM Riksadvokaten
Diskusjon: Purring/Fwd:

Anmeldelse av Spesialenheten til Riksadvokaten for slapphet/unnfallenhet i

tjenesten
Emne: Purring/Fwd: Anmeldelse av Spesialenheten til

Riksadvokaten for slapphet/unnfallenhet i tjenesten

Hei,

jeg kan ikke se å ha mottatt noe svar på denne e-posten ennå, og sender

derfor denne purringen.

Mvh.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date:

2009/6/6
Subject: Anmeldelse av Spesialenheten til Riksadvokaten for

slapphet/unnfallenhet i tjenesten
To: postmottak@riksadvokaten.no

Hei,

jeg jobbet som butikksjef, på Rimi Nylænde, på Lambertseter i Oslo, i

1999, hvor vi hadde en

ransbølge der.

Etter det første ranet, (som var den helgen vi byttet frysere der),

så ble jeg innkalt til Grønland

Politistasjon, for å se om jeg kjente igjen raneren, i en boks de hadde

der, med bilder, fredagen,

seks dager etter ranet.

Etterforskeren der, han viste meg en boks med lyshårede kriminelle

da, regner jeg med, men

raneren var så 'våken' under ranet, så jeg kunne ikke se han på noen av

bildene.

Men etterforskeren, han la tommelen sin, på toppen av bildeesken, sånn at

et bilde, satt mellom

tommelen hans og esken.

Så nikket han liksom mot tommelen sin da.

Så kikket jeg på det bildet, men han så så trøtt ut, så jeg kunne

ikke si om det var han raneren,

for han så så våken ut, under ranet.

Så jeg forklarte bare at jeg kunne ikke kjenne igjen raneren, på noen av

bildene.

Men jeg er helt sikker på, at etterforskeren, han ville at jeg skulle

si, om han på bildet under tommelen,

at 'der er han raneren ja'.

Så dette var forsøk på å påvirke vitne, er jeg 100% sikker på.

Men så sier Spesialenheten, at jeg er for upresis, i min

beskrivelse.

Men, dette ranet stod det jo til og med om i avisa, og var vel

sikkert i nyhetene på TV og.

Så at Spesialenheten ikke skal klare å finne ut hvilken etterforsker

dette er, det ser jeg på

som svada/slapphet fra Spesialenheten.

Legg også merke til at de skriver 'Med hilsen' og ikke 'Med vennlig

hilsen', som vel er vanlig å skrive

i Norge, det synes jeg er litt ekkelt fra Spesialenheten, og jeg lurer på

om de har noen slags følelser

ovenfor meg, som de ikke har klart å bearbeide(?)

Det synes jeg i såfall er rart, for jeg har ikke vært i Hamar, siden

1993, da jeg var i militæret i Elverum.

Kanskje det er derfor de ikke liker meg, siden jeg var i militæret i

nabobyen og ikke i Hamar?

Nei, hvem vet, men jeg tror de kanskje er for opptatt av tipping, som

også er i Hamar, og for lite opptatt

av politiarbeid, hos Spesialenheten.

Så det hadde kanskje vært en ide å flytta Spesialenheten til en by

hvor de ikke har tipping?

Ihvertfall burde det kikkes på fra dere, hva det kan komme av, at

Spesialenheten er så slappe.

(Se også tidligere henvendelser fra meg angående den samme

Spesialenheten).

Med vennlig hilsen

Erik Ribsskog

Vedlegg: Brev fra Spesialenheten med dato 27.

mai.

Felles.PDF
28K

PS.

Her er brevet som Riksadvokaten sendte:

27. juli 2009

Jeg fikk en e-post fra the Financial Ombudsman, klage-avdelingen, som skulle se over den klagen jeg sendte da, skriver de

Google Mail – Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Service Review Manager

<srmanager@financial-ombudsman.org.uk>

Mon, Jul 27, 2009 at 11:14 AM

To:

Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your e-mail. I

have asked a member of my team to look into your concerns.

They will make contact with you in due course.

Service Review Team

(on behalf of the Service Review Manager)

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 24 July 2009 20:00
To: Service Review

Manager
Subject: Complaint/Fwd: Reminder/Fwd: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

the Financial Ombudsman is sending me e-mails, at 7. o'clock, on Sunday

morning!

I think this is rude and inpolite and an invasion of my privacy.

I've tried to contact your operations manager, and ask for an explanation,

about how this behaviour

from the Financial Ombudsman, can happen, but she have refused to

explain.

I know that 7. o'clock, on a Sunday morning, is the last time of the

week, that I want to deal

with bank-complaints.

How can this happen?

And why are you treating your staff like this, why don't you let them

have rest-days?

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>
Date:

Fri, Jul 24, 2009 at 10:42 AM
Subject: RE: Reminder/Fwd: Complaint against

RBS/Fwd: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr

Ribsskog

I believe I

have answered all of your questions in my previous email, and I am not

prepared to enter into any further discussions regarding this

matter.

Please feel

free to email me however, if you have any queries regarding your

complaint.

Regards

Jackie

Collins
Operations Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 23 July 2009 22:23
To: Collins,

Jackie
Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

I can't see that I've received an answer to this e-mail yet, so I'm trying

to send it again.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jul 1, 2009 at

2:18 PM
Subject: Re: Complaint against RBS/Fwd: Earlier e-mail
To:

"Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

Hi,

I think I have the right to know this, when your representatives send me

e-mails at

seven o'clock, on a Sunday morning.

I think you should send your business e-mails within the

business-hours, and I'm

conserned about how you treat your staff, and I've contacted Acas about

this.

If you do not expect your staff to work 12-14 hours a week, seven days a

week,

then why are the working on a Sunday morning at six o'clock.

People are going to think that your representatives are some kind of

slaves, if

they have to work at the time of the week, when the other people in

England,

are on their way back from the pub.

If people get e-mails at this hour, they are going to start writing answers

while

they are still drunk.

This sounds insane to me, to have people working, at six o'clock, on a

Sunday

morning, answering e-mails that they could have answered on a Monday.

You have to pay them overtime, for work they just as well could have

done on

a week-day.

Your institution is extreamly poorly managed, and you are wasting the

tax-

payers money, with all the unessesary over-time.

I think there is a law in this country saying that Government should have

openness,

so I think you should explain what the reason for your very strange and

akward

working-hours are.

Sincerely,

Erik Ribsskog

On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you

for your email.

You will

excuse me for not going into the finer details of our staffing working hours

and holiday allowance. I will however, reassure you we certainly

do not expect or allow our staff to work 12 to 14 hours a day 7 days a

week.

Regards

Jackie

Collins
Operations Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 June 2009

16:31

To: Collins, Jackie
Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

Monday to Friday, 8 am to 6 pm, is alright, I think.

But you also let your staff work Sunday mornings, at 6 am.

It seems to me that you overload your representatives with work, and that

they have to

work 12 to 14 hours 7 days a week.

I thought slavery was forbidden in our time.

Why do you let your representatives work every Sunday morning, when other

people in

England are on their way home from the pub?

Do your staff get summer-holiday at all?

Sincerely,

Erik Ribsskog

On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

We

always try to provide the best service we can to our customers, and

sometimes that means offering our staff the option of working overtime

during very busy periods.

Please

be assured that they have to work within strict time guidelines, and these

are always checked by Operations Managers to ensure they are not working too

many hours.

The

service our department offers is outside of the usual office hours of

9am till 5pm because we have found that a lot of our customers have

difficulties contacting us whilst they are at work themselves during the 9am

to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

these days.

I hope

this explains.

Regards

Jackie

Collins
Operations Manager

Direct

Dial : 020 7964 0116
Direct Fax: 020 7964

0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 29 June 2009

19:32
To: Collins, Jackie

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Ok,

that sound very fine!

But, why is that you let your representatives work over-time every

Sunday then?

Shouldn't you as a main rule conduct your business, within the

business hours?

Yours sincerely,

Erik Ribsskog

On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie

<jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear

Mr Ribsskog

Rosemary Cox has passed your complaint to me to take over as

you have requested that she no longer deals with your

case.

I can

confirmed that a letter has been sent to the firm, and we have asked that

they issue you with a final response letter within 14 days. We have

also asked them to copy us in on that response.

If you

remain unhappy with the firms response, or you have not received a

response from them within 14 days, please let me know and I will arrange

for your complaint to be moved forward for investigation by an

Adjudicator.

Regards

Jackie Collins
Operations

Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964

0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 11:17
To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

I don't think it's any use with me repeating myself.

I don't think you should handle my complaint.

The reason is, that if you are to overworked, you get to

tired.

And in dealing with complaints like these, one obviously needs ones

judgement, to be like

it should be.

If one are out of balance, like I think you could be, then I

don't think this is good for how the

complaint is being dealt with.

So please do as I ask Mrs .Cox, and tell your manager what I

said, that I want someone else

to deal with my complaint, due to that I think that you must be

overworked.

Haven't you seen how fine the weather is today, you should have a

day off in the fine weather,

I think.

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you for your

e-mails

As previously advised I am not going to

debate with you the working hours of this

office.

I have written to you today to advise the

steps we are taking with your complaint. If the firm fail to resolve the

situation for you, your complaint will be passed onto our adjudication

area for further consideration of the concerns you have

raised.

I should add that

we do not tolerate rude or insulting language at this

office, and would expect any further communication to be sent in

a more acceptable manner.

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:43

To: Cox, Rosemary
Subject: Re: Complaint

against RBS/Fwd: Earlier e-mail

Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the

business-hours.

Or else, what's going to happen, is obvious.

Someone are going to come drunk home from town, and answer the

business-e-mails when they are drunk, which is what has happened today,

with our correspondence.

If this is something, you didn't know from before, then I think

this Financial Ombudsman-stuff is just a load of crap really.

Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

I must admit to being surprised and

confused with the content of the

e-mail.

We are an extremely busy department and we often

work at the weekends, this is obviously of help

to consumers as we are able to deal with their complaints in

a more timely manner. I would suggest that

It is entirely up to each individual business to

determine which hours their staff will work and I do not intend

debating this with you.

By working this weekend I have been able to deal

with your complaint, which as you can appreciate is of a benefit to

you.

Perhaps you can clarify the spelling mistakes you

are referring to?

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June

2009 10:20

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi again,

don't you think it's strange for an institutions like yours to

send e-mails on Sunday mornings then?

Shouldn't e-mails be sent within normal business hours then

you think?

This is what it says on Wikipedia:

In

the United

States and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard

business hours

http://en.wikipedia.org/wiki/Business_hours

I

think this is rather akward, as I also think your spelling-mistakes

are.

Sincerely,

Erik

Ribsskog

On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

That's no problem, however I should point out

that we are not a government department, we are a independent

complaints body.

I will be in touch with your again in the next

few days

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28

June 2009 08:02

To: Cox, Rosemary
Subject: Re: Complaint

against RBS/Fwd: Earlier e-mail

Hi,

ok that's very fine, I'm just home from town you see.

I thought it was a bit strange, since noone in Government

in Norway, work on Sundays.

Sorry about this, I forget sometimes that I'm not in Norway

any longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox,

Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

I can assure you this is not

a joke, I am currently in the office working

today.

I presume that

you would like us to deal with your complaint, so am responding to

your e-mails

today

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28

June 2009 07:36
To: Cox, Rosemary
Subject: Re:

Complaint against RBS/Fwd: Earlier e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the

way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox,

Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your

e-mails

I will contact

you again once I have considered the

information.

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27

June 2009 14:59
To: Cox, Rosemary
Subject:

Complaint against RBS/Fwd: Earlier e-mail

Hi,

thank you for you e-mail, that I recieved today.

I'll contact your collegue back, regarding the

Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at

RBS, but she

also harassed me, like this, she writes 'Dear Ms Ribsskog',

even if my name

is Erik, and in Britain, you have a movie called 'Erik the

Viking', and Eric is

also a quite usual name, in English-speaking

countries.

So I think Yvonne Williams, the complaint-investigator,

also bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the

way that RBS,

gave me the bonus of £100, for moving my account to them,

from Barclays,

(who I also had problems with, that I'll exlain about to

your collegue, like I

mentioned earlier).

I'll also find the actual complaint against RBS Dale

St. now, and forward it

to you.

What I meant with the complaint-form, was that it

didn't look anything at all

like the ones you've sent me now.

Maybe the complaint-form I was sent, was to do with

other financial institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to

banks, perhaps someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and

I'll also find the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message

———-
From: Williams, Yvonne

(CRU) <Yvonne.Williams@rbs.co.uk>
Date:

Tue, Jun 26, 2007 at 4:30 PM
Subject: RE: Earlier

e-mail
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ms Ribsskog

Could you please arrange another copy of your email to be

sent to me for my investigation

Regards

Yvonne Williams

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June

2007 14:04
To: Williams, Yvonne

(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from the Internet ***

Hi,

I'm refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail,

because I cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the

e-mail again.

Yours sincerely,

Erik Ribsskog

The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

This e-mail and any attachments

are confidential and may be subject to legal privilege. If you

are not the intended recipient, please notify the sender

immediately and delete this e-mail and any attachment from your

system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have

been checked by virus detection software before transmission.

You should carry out your own virus checks on the contents of

this communication. We accept no liability for any loss or

damage which may be caused by software viruses or by

interception or interruption of this mail.

Unless otherwise indicated, this

e-mail has no contractual effect and may only be used for the

purpose(s) indicated in it. The statements and opinions

expressed in this e-mail are those of the author and do not

necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh

Wall, London E14 9SR, United Kingdom. Registered as a limited

company in England and Wales No. 3725015. Registered office as

above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not

the intended recipient, please notify the sender immediately and

delete this e-mail and any attachment from your system. If you are

not the intended recipient you must not copy, disclose or take any

action in reliance to it.

This e-mail and any attachments have

been checked by virus detection software before transmission. You

should carry out your own virus checks on the contents of this

communication. We accept no liability for any loss or damage which

may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail

has no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this

e-mail are those of the author and do not necessarily reflect

those of the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not

the intended recipient, please notify the sender immediately and

delete this e-mail and any attachment from your system. If you are

not the intended recipient you must not copy, disclose or take any

action in reliance to it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this

communication. We accept no liability for any loss or damage which

may be caused by software viruses or by interception or interruption

of this mail.

Unless otherwise indicated, this e-mail

has no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this

e-mail are those of the author and do not necessarily reflect those

of the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete

this e-mail and any attachment from your system. If you are not the

intended recipient you must not copy, disclose or take any action in

reliance to it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this communication.

We accept no liability for any loss or damage which may be caused by

software viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has

no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this e-mail

are those of the author and do not necessarily reflect those of the

Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this communication.

We accept no liability for any loss or damage which may be caused by

software viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has

no contractual effect and may only be used for the purpose(s) indicated

in it. The statements and opinions expressed in this e-mail are those of

the author and do not necessarily reflect those of the Financial

Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should carry

out your own virus checks on the contents of this communication. We accept

no liability for any loss or damage which may be caused by software

viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in

it. The statements and opinions expressed in this e-mail are those of the

author and do not necessarily reflect those of the Financial Ombudsman

Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been checked

by virus detection software before transmission. You should carry out your

own virus checks on the contents of this communication. We accept no

liability for any loss or damage which may be caused by software viruses or

by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it.

The statements and opinions expressed in this e-mail are those of the author

and do not necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been checked

by virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception

or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it.

The statements and opinions expressed in this e-mail are those of the author

and do not necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are confidential

and may be subject to legal privilege. If you are not the intended recipient,

please notify the sender immediately and delete this e-mail and any attachment

from your system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by

virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it. The

statements and opinions expressed in this e-mail are those of the author and do

not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

Kingdom. Registered as a limited company in England and Wales No. 3725015.

Registered office as above.

This e-mail and any attachments are confidential

and may be subject to legal privilege. If you are not the intended recipient,

please notify the sender immediately and delete this e-mail and any attachment

from your system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by

virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it. The

statements and opinions expressed in this e-mail are those of the author and do

not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

Kingdom. Registered as a limited company in England and Wales No. 3725015.

Registered office as above.

27. juli 2009

Jobbsøking i England: Jeg sendte e-post til University of Sunderland, om de kunne sende meg resultatet av en engelskprøve jeg tok der, i 2004

Google Mail – English-test

Erik Ribsskog

<eribsskog@gmail.com>

English-test

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jul 27, 2009 at 4:22 PM

To:

gateway@sunderland.ac.uk

Hi,

I studied at the University of Sunderland in 2004 and 2005, on the study

abroad programme.

I had some problems with my study-finance from Norway, so I had to end

my studies before I got my degree, due to the problems with this, and with

my home university not wanting to accept the modules I'd chosen, for some

reason.

But, I think it looks a bit stupid, not to have any files from when I studied

in Sunderland, so I thought that perhaps I could try to get a file with the

result of my English-test, that all study abroad students had to take,

where I got the best result, so that I didn't have to take English courses.

That file would have been very fine to have.

So I was wondering if you know who I should contact then, that has to do

with files like this, at the Language-study department.

Thanks in advance for the help!

Yours sincerely,

Erik Ribsskog

27. juli 2009

Nettavisen for Brunlanes sensurerte det jeg skrev om bestemor Ingeborg. (In Norwegian)

Google Mail – Hei du

Erik Ribsskog

<eribsskog@gmail.com>

Hei du

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jul 25, 2009 at 3:40 AM

To:

Roy Myrland <tips@paaneset.no>

Hei,

det er altså ikke noe som har kommet nå, disse problemene i familien.

Dette har foregått siden 2005, og også før den tid.

Jeg skjønner ikke hva vitsen er med å sensurere dette, og late som at alt skal

være fryd og gammen, for det er det altså ikke.

Jeg fikk ikke vite at min mormor var død, før etter begravelsen.

Ingen har spurt meg, om det var greit med askespredning, istedet for gravsten.

Og ingen har kontakten meg angående arv, el. enda noen viktige dokumenter som Ingeborg hadde,

var noe hun ga til meg, på 80-tallet.

Hun pleide forresten ikke å kalle seg Ankerita, annet enn når hun skrev innlegg i avisene.

Jeg ser du skriver at du var i en stilfull kremasjon, for bestemor Ingeborg.

Men hvorfor en kremasjon, på Torstrand, som er milevis fra Nevlunghavn, og ikke en begravelse

i Nevlunghavn?

Og hvorfor solgte de Ingeborgs malerier, når hun lå dødsyk, jeg synes dette høres merkelig ut.

Men du får ha takk for svar og for sensuren.

Det er tydelig at pressen i Norge, ikke har kommet seg helt over Stalins tidsperiode ennå.

Men men.

Mvh.

Erik Ribsskog

2009/7/25 Roy Myrland <tips@paaneset.no>

Vedr. denne meldingen i kommentarboken

"Hei,

jeg ser at dere har hatt mye om min mormor, Ingeborg Ribsskog, sine

maleriutstillinger, i Nevlunghavn.

Min mormor døde, for noen uker siden, så jeg regner med at det ikke ble

noe av den siste utstillingen.

Min tante Ellen Savoldelli, sa ihvertfall på telefonen, i våres, at

bestemor var veldig syk, så hvorfor de hadde utstilling, det vet ikke jeg.

Men jeg snakker ikke med resten av familien, etter at de ikke sender

meg klærna mine og viktige papirer, etter at jeg måtte rømme fra gården til min

onkel Martin, Ingeborgs sønn, i 2005.

Men jeg fikk en rar e-post, som jeg fant i thrash-folderen, etter

begravelsen, hvor det stod at hun var død da.

Så ringte jeg kirken i Larvik da, for å høre om det her kunne

stemme.

Og da fikk jeg vite at hun hadde en enkel sermoni, uten prest, til

kremasjonen sin, på Torstrand kapell vel.

Og hun skulle ikke ha gravsten, men kun askespredning, i regi av tante

Ellen da.

Så ikke noe gravsten på kirkegården i Nevlunghavn, er det Berg den

kirken heter?

Og ingen har kontaktet meg, angående min del av arven heller, for min

mor, Ingeborgs datter, Karen, døde i 1999, så jeg burde ha fått en tredjedel av

arven som moren min skulle ha fått, siden vi er tre søsken.

Bare en oppdatering i landflyktighet fra England her, siden jeg fant

denne nettavisen, hvor det stod om min mormor.

Mvh.

Erik Ribsskog"

Jeg har slettet meldingen i "kommentarspalten", da jeg gjerne skal

kommentere den saken til deg, men at jeg finner det unødvendig å gjøre det i det

"offentlige" rommet. Dette av hensynet til minnet om din mormor..

Jeg var i minnesermonien til Ingeborg Ankerita og det var en stilfull

og verdig sermoni. Jeg ber deg ta kontakt med din tante eller andre i din

familie for mer opplysninger, og jeg finner det særdeles trist at uvennskap

eller feider skal komme nå etter at din mormor er gått bort. Om det er ting du

alikevel vil spørre eller ha hjelp til av meg, så ring meg på tlf 91786242 , så

skal jeg svare så godt jeg kan. Mvh Roy Myrland

25. juli 2009

The Financial Ombudsman har en Service Review Manager, og jeg sendte klagen min dit, på at de kontakter folk for tidlig, på søndagene, om bankklager

Google Mail – Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

<eribsskog@gmail.com>

Complaint/Fwd: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Jul 24, 2009 at 7:59 PM

To:

srmanager@financial-ombudsman.org.uk

Hi,

the Financial Ombudsman is sending me e-mails, at 7. o'clock, on Sunday morning!

I think this is rude and inpolite and an invasion of my privacy.

I've tried to contact your operations manager, and ask for an explanation, about how this behaviour

from the Financial Ombudsman, can happen, but she have refused to explain.

I know that 7. o'clock, on a Sunday morning, is the last time of the week, that I want to deal

with bank-complaints.

How can this happen?

And why are you treating your staff like this, why don't you let them have rest-days?

Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

Date: Fri, Jul 24, 2009 at 10:42 AM
Subject: RE: Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

I believe I have answered all of your questions in my

previous email, and I am not prepared to enter into any further discussions

regarding this matter.

Please feel free to email me however, if you have any

queries regarding your complaint.

Regards

Jackie

Collins
Operations Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 23 July 2009 22:23
To: Collins,

Jackie
Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

I can't see that I've received an answer to this e-mail yet, so I'm trying

to send it again.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date:

Wed, Jul 1, 2009 at 2:18 PM
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail
To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

Hi,

I think I have the right to know this, when your representatives send me

e-mails at

seven o'clock, on a Sunday morning.

I think you should send your business e-mails within the

business-hours, and I'm

conserned about how you treat your staff, and I've contacted Acas about

this.

If you do not expect your staff to work 12-14 hours a week, seven days a

week,

then why are the working on a Sunday morning at six o'clock.

People are going to think that your representatives are some kind of

slaves, if

they have to work at the time of the week, when the other people in

England,

are on their way back from the pub.

If people get e-mails at this hour, they are going to start writing answers

while

they are still drunk.

This sounds insane to me, to have people working, at six o'clock, on a

Sunday

morning, answering e-mails that they could have answered on a Monday.

You have to pay them overtime, for work they just as well could have

done on

a week-day.

Your institution is extreamly poorly managed, and you are wasting the

tax-

payers money, with all the unessesary over-time.

I think there is a law in this country saying that Government should have

openness,

so I think you should explain what the reason for your very strange and

akward

working-hours are.

Sincerely,

Erik Ribsskog

On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you

for your email.

You will

excuse me for not going into the finer details of our staffing working hours

and holiday allowance. I will however, reassure you we certainly

do not expect or allow our staff to work 12 to 14 hours a day 7 days a

week.

Regards

Jackie

Collins
Operations Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 June 2009

16:31

To: Collins, Jackie
Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

Monday to Friday, 8 am to 6 pm, is alright, I think.

But you also let your staff work Sunday mornings, at 6 am.

It seems to me that you overload your representatives with work, and that

they have to

work 12 to 14 hours 7 days a week.

I thought slavery was forbidden in our time.

Why do you let your representatives work every Sunday morning, when other

people in

England are on their way home from the pub?

Do your staff get summer-holiday at all?

Sincerely,

Erik Ribsskog

On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

We

always try to provide the best service we can to our customers, and

sometimes that means offering our staff the option of working overtime

during very busy periods.

Please

be assured that they have to work within strict time guidelines, and these

are always checked by Operations Managers to ensure they are not working too

many hours.

The

service our department offers is outside of the usual office hours of

9am till 5pm because we have found that a lot of our customers have

difficulties contacting us whilst they are at work themselves during the 9am

to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

these days.

I hope

this explains.

Regards

Jackie

Collins
Operations Manager

Direct

Dial : 020 7964 0116
Direct Fax: 020 7964

0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 29 June 2009

19:32
To: Collins, Jackie

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Ok,

that sound very fine!

But, why is that you let your representatives work over-time every

Sunday then?

Shouldn't you as a main rule conduct your business, within the

business hours?

Yours sincerely,

Erik Ribsskog

On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie

<jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear

Mr Ribsskog

Rosemary Cox has passed your complaint to me to take over as

you have requested that she no longer deals with your

case.

I can

confirmed that a letter has been sent to the firm, and we have asked that

they issue you with a final response letter within 14 days. We have

also asked them to copy us in on that response.

If you

remain unhappy with the firms response, or you have not received a

response from them within 14 days, please let me know and I will arrange

for your complaint to be moved forward for investigation by an

Adjudicator.

Regards

Jackie Collins
Operations

Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964

0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 11:17
To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

I don't think it's any use with me repeating myself.

I don't think you should handle my complaint.

The reason is, that if you are to overworked, you get to

tired.

And in dealing with complaints like these, one obviously needs ones

judgement, to be like

it should be.

If one are out of balance, like I think you could be, then I

don't think this is good for how the

complaint is being dealt with.

So please do as I ask Mrs .Cox, and tell your manager what I

said, that I want someone else

to deal with my complaint, due to that I think that you must be

overworked.

Haven't you seen how fine the weather is today, you should have a

day off in the fine weather,

I think.

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you for your

e-mails

As previously advised I am not going to

debate with you the working hours of this

office.

I have written to you today to advise the

steps we are taking with your complaint. If the firm fail to resolve the

situation for you, your complaint will be passed onto our adjudication

area for further consideration of the concerns you have

raised.

I should add that

we do not tolerate rude or insulting language at this

office, and would expect any further communication to be sent in

a more acceptable manner.

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:43

To: Cox, Rosemary
Subject: Re: Complaint

against RBS/Fwd: Earlier e-mail

Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the

business-hours.

Or else, what's going to happen, is obvious.

Someone are going to come drunk home from town, and answer the

business-e-mails when they are drunk, which is what has happened today,

with our correspondence.

If this is something, you didn't know from before, then I think

this Financial Ombudsman-stuff is just a load of crap really.

Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

I must admit to being surprised and

confused with the content of the

e-mail.

We are an extremely busy department and we often

work at the weekends, this is obviously of help

to consumers as we are able to deal with their complaints in

a more timely manner. I would suggest that

It is entirely up to each individual business to

determine which hours their staff will work and I do not intend

debating this with you.

By working this weekend I have been able to deal

with your complaint, which as you can appreciate is of a benefit to

you.

Perhaps you can clarify the spelling mistakes you

are referring to?

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June

2009 10:20

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi again,

don't you think it's strange for an institutions like yours to

send e-mails on Sunday mornings then?

Shouldn't e-mails be sent within normal business hours then

you think?

This is what it says on Wikipedia:

In

the United

States and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard

business hours

http://en.wikipedia.org/wiki/Business_hours

I

think this is rather akward, as I also think your spelling-mistakes

are.

Sincerely,

Erik

Ribsskog

On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

That's no problem, however I should point out

that we are not a government department, we are a independent

complaints body.

I will be in touch with your again in the next

few days

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28

June 2009 08:02

To: Cox, Rosemary
Subject: Re: Complaint

against RBS/Fwd: Earlier e-mail

Hi,

ok that's very fine, I'm just home from town you see.

I thought it was a bit strange, since noone in Government

in Norway, work on Sundays.

Sorry about this, I forget sometimes that I'm not in Norway

any longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox,

Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

I can assure you this is not

a joke, I am currently in the office working

today.

I presume that

you would like us to deal with your complaint, so am responding to

your e-mails

today

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28

June 2009 07:36
To: Cox, Rosemary
Subject: Re:

Complaint against RBS/Fwd: Earlier e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the

way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox,

Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your

e-mails

I will contact

you again once I have considered the

information.

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27

June 2009 14:59
To: Cox, Rosemary
Subject:

Complaint against RBS/Fwd: Earlier e-mail

Hi,

thank you for you e-mail, that I recieved today.

I'll contact your collegue back, regarding the

Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at

RBS, but she

also harassed me, like this, she writes 'Dear Ms Ribsskog',

even if my name

is Erik, and in Britain, you have a movie called 'Erik the

Viking', and Eric is

also a quite usual name, in English-speaking

countries.

So I think Yvonne Williams, the complaint-investigator,

also bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the

way that RBS,

gave me the bonus of £100, for moving my account to them,

from Barclays,

(who I also had problems with, that I'll exlain about to

your collegue, like I

mentioned earlier).

I'll also find the actual complaint against RBS Dale

St. now, and forward it

to you.

What I meant with the complaint-form, was that it

didn't look anything at all

like the ones you've sent me now.

Maybe the complaint-form I was sent, was to do with

other financial institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to

banks, perhaps someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and

I'll also find the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message

———-
From: Williams, Yvonne

(CRU) <Yvonne.Williams@rbs.co.uk>
Date:

Tue, Jun 26, 2007 at 4:30 PM
Subject: RE: Earlier

e-mail
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ms Ribsskog

Could you please arrange another copy of your email to be

sent to me for my investigation

Regards

Yvonne Williams

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June

2007 14:04
To: Williams, Yvonne

(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from the Internet ***

Hi,

I'm refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail,

because I cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the

e-mail again.

Yours sincerely,

Erik Ribsskog

The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

This e-mail and any attachments

are confidential and may be subject to legal privilege. If you

are not the intended recipient, please notify the sender

immediately and delete this e-mail and any attachment from your

system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have

been checked by virus detection software before transmission.

You should carry out your own virus checks on the contents of

this communication. We accept no liability for any loss or

damage which may be caused by software viruses or by

interception or interruption of this mail.

Unless otherwise indicated, this

e-mail has no contractual effect and may only be used for the

purpose(s) indicated in it. The statements and opinions

expressed in this e-mail are those of the author and do not

necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh

Wall, London E14 9SR, United Kingdom. Registered as a limited

company in England and Wales No. 3725015. Registered office as

above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not

the intended recipient, please notify the sender immediately and

delete this e-mail and any attachment from your system. If you are

not the intended recipient you must not copy, disclose or take any

action in reliance to it.

This e-mail and any attachments have

been checked by virus detection software before transmission. You

should carry out your own virus checks on the contents of this

communication. We accept no liability for any loss or damage which

may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail

has no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this

e-mail are those of the author and do not necessarily reflect

those of the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not

the intended recipient, please notify the sender immediately and

delete this e-mail and any attachment from your system. If you are

not the intended recipient you must not copy, disclose or take any

action in reliance to it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this

communication. We accept no liability for any loss or damage which

may be caused by software viruses or by interception or interruption

of this mail.

Unless otherwise indicated, this e-mail

has no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this

e-mail are those of the author and do not necessarily reflect those

of the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete

this e-mail and any attachment from your system. If you are not the

intended recipient you must not copy, disclose or take any action in

reliance to it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this communication.

We accept no liability for any loss or damage which may be caused by

software viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has

no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this e-mail

are those of the author and do not necessarily reflect those of the

Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this communication.

We accept no liability for any loss or damage which may be caused by

software viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has

no contractual effect and may only be used for the purpose(s) indicated

in it. The statements and opinions expressed in this e-mail are those of

the author and do not necessarily reflect those of the Financial

Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should carry

out your own virus checks on the contents of this communication. We accept

no liability for any loss or damage which may be caused by software

viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in

it. The statements and opinions expressed in this e-mail are those of the

author and do not necessarily reflect those of the Financial Ombudsman

Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been checked

by virus detection software before transmission. You should carry out your

own virus checks on the contents of this communication. We accept no

liability for any loss or damage which may be caused by software viruses or

by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it.

The statements and opinions expressed in this e-mail are those of the author

and do not necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been checked

by virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception

or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it.

The statements and opinions expressed in this e-mail are those of the author

and do not necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are confidential

and may be subject to legal privilege. If you are not the intended recipient,

please notify the sender immediately and delete this e-mail and any attachment

from your system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by

virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it. The

statements and opinions expressed in this e-mail are those of the author and do

not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

Kingdom. Registered as a limited company in England and Wales No. 3725015.

Registered office as above.

24. juli 2009

Jeg sendte en purring til EFTA, siden jeg synes at de nok tulla en del, da de henviste meg til Solvit og ikke til EU-kommisjonen. (In Norwegian)

Google Mail – Purring/Fwd: Klage på EFTA (Linda Bjørk Sigurdardottir fra Island)

Erik Ribsskog

<eribsskog@gmail.com>

Purring/Fwd: Klage på EFTA (Linda Bjørk Sigurdardottir fra Island)

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Jul 24, 2009 at 7:42 PM

To:

mail.gva@efta.int

Hei,

jeg kan ikke se at jeg har mottatt noe svar på denne e-posten, derfor sender jeg denne purringen.

Mvh.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: 2009/5/29
Subject: Klage på EFTA (Linda Bjørk Sigurdardottir fra Island)

To: mail.gva@efta.int

Hei,

jeg kontaktet EFTA, for å få vite hvordan man formelt klagde på brudd på EØS-

avtalten.

Og da sender jeg en e-post på norsk.

Og jeg får et svar på engelsk fra Sigurdardottir.

Men hun sender meg til Solvit Norway, men, det er EU-kommisjonen det, som man

skal kontakte da, hvis man ønsker å klage, som jeg ville, formelt, på

brudd på EØS-

avtalen.

Jeg googlet forresten hun Sigurdardottir, og hun skriver navnet sitt i

upper-case, og

hun så litt ut som sånne djeveldyrkere/kabalister, på Facebook, som

jeg har i familien,

som tuller med meg, sånn at jeg måtte flytte til England.

Illuminati/djeveldyrkere osv., er det jeg tenker på.

Så jeg lurer på om dere kan undersøke om det var noe fusk inne i

bildet, fra nevnte

Sigurdardottir, når hun sendte meg til Solvit Norway, og ikke til

EU-kommisjonen.

Og hvorfor fikk jeg ikke svar fra dere på norsk, når jeg skrev på

norsk, sånn har vel

EU det f.eks. at hvis man skriver på et av medlemslandenes (Norges)

språk, så får man

svar på sitt eget språk (norsk).

Med vennlig hilsen

Erik Ribsskog

24. juli 2009

EU-kommisjonen hadde visst kontor i Norge. Det var jeg ikke klar over. (In Norwegian)

Google Mail – Videre formidling af klage på brud på EØS-aftalen

Erik Ribsskog

<eribsskog@gmail.com>

Videre formidling af klage på brud på EØS-aftalen

eu-dk@ec.europa.eu

<eu-dk@ec.europa.eu>

Fri, Jul 24, 2009 at 1:38 PM

To:

eribsskog@gmail.com

Kære Erik Ribsskog,

Europa-Kommissionens Repræsentation I Danmark har modtaget vedhæftede

mail den 23. juli 2009.

Vi har d.d. videreformidlet skrivelsen til Europakommisjonens delegasjon til Norge og Island, Klingenberggaten 7A, 0119 Oslo. Tel: +47 22 83 35 83. Fax: +47 22 83 40 55. europakommisjonen@ec.europa.eu

Med venlig hilsen

Anette Pedersen

Europa-Kommissionen

Repræsentation i Danmark

Gothersgade 115,1123 København K

T: 33 14 41 40

M: anette.pedersen@ec.europa.eu

www.ec.europa.eu/danmark

———- Forwarded message ———-
From: <eribsskog@gmail.com>
To: <eu-dk@ec.europa.eu>
Date: Thu, 23 Jul 2009 22:09:02 +0200
Subject: Klage på brudd på EØS-avtalen fra EU/Fwd: Brudd på EØS-avtalen/Fwd: Klage på vedtak med referanse 200803597-18/JOR
Hei,

jeg vil altså klage på brudd på EØS-avtalen, fra EU.

Solvit sier at da må jeg kontakte EU-kommisjonen.

Derfor kontakter jeg dere på e-post igjen nå.

Hvordan skal jeg gå fram, for å praktisk klage på EU for brudd på

EØS-avtalen?

Med vennlig hilsen

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: 2009/5/28

Subject: Brudd på EØS-avtalen/Fwd: Klage på vedtak med referanse

200803597-18/JOR

To: eu-dk@ec.europa.eu

Hei,

jeg fikk e-post fra Solvit Norway, idag, hvor de sier at det er

EU-kommisjonen, som man må kontakte for å klage formelt på brudd på

EØS-avtalen:

‘Solvit Norway <Solvit.norway@nhd.dep.no>

toErik Ribsskog <eribsskog@gmail.com>

dateThu, May 28, 2009 at 7:46 AM

subjectSV: Henvendelse om brudd på EØS-avtalen

mailed-bynhd.dep.no

hide details 7:46 AM (8 hours ago)

Reply

Hei igjen,

EFTAs overvåkingsorgan kontrollerer at EFTA-EØS-statene, altså Norge,

Island og Lichtenstein, overholder EØS-avtalen. Når det gjelder

EU-statenes brudd på EØS-avtalen er det Kommisjonen som fører tilsyn

med dette.

Nærings- og handelsdepartementet er ansvarlig for drift av

SOLVIT-systemet i Norge.

Vennlig hilsen

Jostein Røynesdal

SOLVIT Norway

Nærings- og handelsdepartementet

Besøk oss på www.nhd.no

Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sendt: 27. mai 2009 17:15

Til: Solvit Norway

Emne: Re: Henvendelse om brudd på EØS-avtalen

Hei,

men skal jeg sende det til EU da, jeg er jo fra et EFTA-land?

Vennligst forklar.

Og hvorfor svarer ikke Nærings- og handelsdepartementet?

Igjen på forhånd takk for forklaring.

Med vennlig hilsen

Erik Ribsskog

2009/5/27 Solvit Norway <Solvit.norway@nhd.dep.no>

Det vises til henvendelser per e-post 5. og 26. mai om mulig brudd på

EØS-avtalen. Dersom du mener at britiske myndigheter har brutt

EØS-avtalen, kan du sende en henvendelse til EU-kommisjonen.

Vennlig hilsen

Jostein Røynesdal

SOLVIT Norway

Nærings- og handelsdepartementet

Besøk oss på www.nhd.no

———————————————————————————————————————————————-

Denne e-posten er beregnet for den institusjon eller person den er

rettet til og kan være belagt med lovbestemt taushetsplikt. Dersom

e-posten er feilsendt, vennligst slett den og kontakt Nærings- og

handelsdepartementet.

This email is confidential and may also be privileged. If you are not

the intended recipient please notify the Ministry of Trade and

Industry, Norway, immediately.’.

Så lurer jeg, hvis jeg ønsker å klage på brudd på EØS-avtalen, fra

Storbritannia, (se videresendt e-post. Det er også en klage til, og

det er at politiet i Storbritannia, ikke ville hjelpe meg, da jeg ble

jaget fra Norge, i 2005, (av noen organiserte kriminelle/mafia etc.,

enda jeg ikke er kriminell selv), og dro til Liverpool.

Jeg lurte på hvem jeg skal kontakte i EU-kommisjonen, angående dette.

Jeg tenkte jeg kunne sende dette til EU-kommunisjonen i Danmark, siden

det danske og norske skriftspråket er ganske likt,

og min mormor er også fra Danmark så, Ingeborg Ribsskog.

Håper dette er i orden!

Med vennlig hilsen

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: 2009/1/21

Subject: Klage på vedtak med referanse 200803597-18/JOR

To: postmottak@nhd.dep.no

Hei,

jeg mottok et brev fra dere igår, hvor jeg syntes det manglet litt på

fornuften, hvis jeg skal være litt ærlig.

Jeg skal prøve å forklare hva jeg mener.

Dere skriver:

‘Det er ikke godgjort i tidligere korrespondanse med SOLVIT at det

foreligger brudd på en konkret rettighet

etter EØS-avtalen i skaen. Derfor er det ikke grunnlag for eller mulig

å opprette en SOLVIT-sak mot britiske

myndigheter’.

Men da måtte vel Solvit ha bedt om dokumentasjon, så skulle jeg ha gitt det.

Solvit ba ikke om dokumentasjon, de ville bare ha en forklaring.

Og Solvit Norway tok kontakt med Solvit UK.

Så bestemte Solvit Norway seg for å ikke opprette en sak.

Solvit Norway burde ha bedt om mer dokumentasjon da.

Det som har skjedd, er at Solvit Norway oppfører seg som en

underavdeling av Solvit UK.

De bare gjør som britene sier, og dere hos Handels og

Næringsdepartementet, dere fremstiller det som

at det ikke er godtgjort, at det har forekommet brudd på EØS-avtalen.

Men hvorfor tok Solvit Norway kontakt med Solvit UK da?

Solvit Norway var jo fornøyde de.

Hva skal jeg gjøre nå?

Skal jeg kontakte Solvit Norway på nytt?

Jeg synes dette minner om knefall for britene.

Dette er bare tull og tøys og surr fra dere i Handels- og

Næringsdepartementet.

Dere kan ikke si at det manglet grunnlag for å opprette en sak, når

Solvit Norway ringte Solvit UK, for å

opprette en sak.

Det var Solvit UK som bestemte at det ikke var grunnlag for å opprette en

sak.

Jeg klager til dere på at Solvit Norway lar britene få bestemme dette,

hva som er grunnlag for å opprette

en sak, eller ikke.

Det burde ikke være sånn, at Solvit Norway sier til meg, at de skal

undersøke det.

Så ringer de britene, også sier de at det ikke har skjedd noe galt.

Nei, det burde være sånn, at Solvit Norway, bestemmer seg for å opprette en

sak.

Og så oppretter de en sak.

Det burde ikke være sånn at de ombestemmer seg, etter å ha pratet med

britene, som om britene hos Solvit

UK, var sjefene til han hos Solvit Norway.

Handels- og Næringsdepartementet sorterer vel ikke under den britiske

regjeringen?

Det kan virke sånn i denne saken.

Jeg mener at jeg kan godtgjøre regelbrudd, men jeg har fått sjangsen til

dette.

For saken ble avsluttet, før det kom til snakk om noe dokumentasjon.

Jeg vil at dere:

1. Undersøker hva som skjedde, da Solvit UK overprøvde Solvit Norways

bestemmelse

om å opprette en Solvit-sak.

2. Forteller meg hvordan jeg skal gå frem, for å opprette Solvit-saker

av problemene jeg

kan dokumentere:

– Britisk politi nekter å la meg anmelde en arbeidssak mot Bertelsmann

Arvato, enda

jeg har dokumentasjon på at det har foregått lovbrudd der.

– IPCC, de svarer ikke på e-poster og telefoner, de lar meg ikke få

behandlet min klage

på Merseyside-politiet.

– The Home Office, de nekter meg å få levere en klage på at IPCC ikke

svarer på e-poster

og heller ikke returner telefoner, enda IPCC sorterer under the Home

Office administrativt.

Jeg mener at jeg som EØS-borger, har rett til å anmelde klare

lovbrudd, som jeg har

bevis for.

Og jeg har også rett til å anmelde politiet til IPCC, og få den klagen

behandlet på en

ordentlig måte.

Og jeg har også de samme rettigheter som EU-borgere, til å få en klage på

IPCC

ikke administreres ordentlig, behandlet av the Home Office, så lenge

jeg oppholder

meg i Storbritannia, i overenstemmelse med EØS-avtalen.

Så her er det klare brudd på EØS-avtalen, mener jeg.

Jeg har også blitt latterliggjort av britisk politi, som kaller meg

‘Miss Erik Ribsskog’,

og som kaller bevis jeg ga dem mot Bertelsmann Arvato, ‘found property’,

enda

jeg leverte det over skranken til en konstabel Steele, hos

Merseyside-politiet.

Så det er tydelig at respekten for EØS-borgere, hos britisk politi,

den er på et lavmål.

Her blir man bare tullet rundt med, siden man ikke er britisk eller

EU-borger.

Og EFTA bare henviser meg til Solvit.

Og Solvit, de bare bøyer seg for britene.

Så det er tydelig at norske myndigheter underordner seg britene, og

lar sine borgere

bli hersjet med her borte.

Så den EØS-avtalen er ikke verdt papiret den er skrevet på.

Det er bare noe lureri hele greiene.

Det er ingen kompetente organer som passer på at den overholdt uansett.

Så at Norge skal betale milliarder til EU hvert år, som motstykke mot

å få den avtalen,

det skjønner ikke jeg.

Det må bare være for firmaer at den avtalen gjelder.

Vanlige norske borgere er ihvertfall fritt vilt i praksis, i EU, og

blir tullet rundt med, uten

at noen i Norge reagerer.

Så det synes jeg er en skam.

Med hilsen

Erik Ribsskog

24. juli 2009

The Financial Ombudsman vil ikke svare, på hvorfor deres ansatte må jobbe på søndagsmorgenene. Her er det nok noe muffens. (In Norwegian)

Google Mail – Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

<eribsskog@gmail.com>

Reminder/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Collins, Jackie

<jackie.collins@financial-ombudsman.org.uk>

Fri, Jul 24, 2009 at 10:42 AM

To:

Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

I believe I have answered all of your questions in my

previous email, and I am not prepared to enter into any further discussions

regarding this matter.

Please feel free to email me however, if you have any

queries regarding your complaint.

Regards

Jackie

Collins
Operations Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 23 July 2009 22:23
To: Collins,

Jackie
Subject: Reminder/Fwd: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

I can't see that I've received an answer to this e-mail yet, so I'm trying

to send it again.

Best Regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date:

Wed, Jul 1, 2009 at 2:18 PM
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail
To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

Hi,

I think I have the right to know this, when your representatives send me

e-mails at

seven o'clock, on a Sunday morning.

I think you should send your business e-mails within the

business-hours, and I'm

conserned about how you treat your staff, and I've contacted Acas about

this.

If you do not expect your staff to work 12-14 hours a week, seven days a

week,

then why are the working on a Sunday morning at six o'clock.

People are going to think that your representatives are some kind of

slaves, if

they have to work at the time of the week, when the other people in

England,

are on their way back from the pub.

If people get e-mails at this hour, they are going to start writing answers

while

they are still drunk.

This sounds insane to me, to have people working, at six o'clock, on a

Sunday

morning, answering e-mails that they could have answered on a Monday.

You have to pay them overtime, for work they just as well could have

done on

a week-day.

Your institution is extreamly poorly managed, and you are wasting the

tax-

payers money, with all the unessesary over-time.

I think there is a law in this country saying that Government should have

openness,

so I think you should explain what the reason for your very strange and

akward

working-hours are.

Sincerely,

Erik Ribsskog

On Wed, Jul 1, 2009 at 9:34 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you

for your email.

You will

excuse me for not going into the finer details of our staffing working hours

and holiday allowance. I will however, reassure you we certainly

do not expect or allow our staff to work 12 to 14 hours a day 7 days a

week.

Regards

Jackie

Collins
Operations Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 June 2009

16:31

To: Collins, Jackie
Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

Monday to Friday, 8 am to 6 pm, is alright, I think.

But you also let your staff work Sunday mornings, at 6 am.

It seems to me that you overload your representatives with work, and that

they have to

work 12 to 14 hours 7 days a week.

I thought slavery was forbidden in our time.

Why do you let your representatives work every Sunday morning, when other

people in

England are on their way home from the pub?

Do your staff get summer-holiday at all?

Sincerely,

Erik Ribsskog

On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

We

always try to provide the best service we can to our customers, and

sometimes that means offering our staff the option of working overtime

during very busy periods.

Please

be assured that they have to work within strict time guidelines, and these

are always checked by Operations Managers to ensure they are not working too

many hours.

The

service our department offers is outside of the usual office hours of

9am till 5pm because we have found that a lot of our customers have

difficulties contacting us whilst they are at work themselves during the 9am

to 5pm times, so we have opening hours of 8am – 6pm, as do many firms

these days.

I hope

this explains.

Regards

Jackie

Collins
Operations Manager

Direct

Dial : 020 7964 0116
Direct Fax: 020 7964

0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 29 June 2009

19:32
To: Collins, Jackie

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Ok,

that sound very fine!

But, why is that you let your representatives work over-time every

Sunday then?

Shouldn't you as a main rule conduct your business, within the

business hours?

Yours sincerely,

Erik Ribsskog

On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie

<jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear

Mr Ribsskog

Rosemary Cox has passed your complaint to me to take over as

you have requested that she no longer deals with your

case.

I can

confirmed that a letter has been sent to the firm, and we have asked that

they issue you with a final response letter within 14 days. We have

also asked them to copy us in on that response.

If you

remain unhappy with the firms response, or you have not received a

response from them within 14 days, please let me know and I will arrange

for your complaint to be moved forward for investigation by an

Adjudicator.

Regards

Jackie Collins
Operations

Manager
Direct Dial : 020 7964

0116
Direct Fax: 020 7964

0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 11:17
To: Cox,

Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi,

I don't think it's any use with me repeating myself.

I don't think you should handle my complaint.

The reason is, that if you are to overworked, you get to

tired.

And in dealing with complaints like these, one obviously needs ones

judgement, to be like

it should be.

If one are out of balance, like I think you could be, then I

don't think this is good for how the

complaint is being dealt with.

So please do as I ask Mrs .Cox, and tell your manager what I

said, that I want someone else

to deal with my complaint, due to that I think that you must be

overworked.

Haven't you seen how fine the weather is today, you should have a

day off in the fine weather,

I think.

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank you for your

e-mails

As previously advised I am not going to

debate with you the working hours of this

office.

I have written to you today to advise the

steps we are taking with your complaint. If the firm fail to resolve the

situation for you, your complaint will be passed onto our adjudication

area for further consideration of the concerns you have

raised.

I should add that

we do not tolerate rude or insulting language at this

office, and would expect any further communication to be sent in

a more acceptable manner.

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:43

To: Cox, Rosemary
Subject: Re: Complaint

against RBS/Fwd: Earlier e-mail

Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the

business-hours.

Or else, what's going to happen, is obvious.

Someone are going to come drunk home from town, and answer the

business-e-mails when they are drunk, which is what has happened today,

with our correspondence.

If this is something, you didn't know from before, then I think

this Financial Ombudsman-stuff is just a load of crap really.

Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

I must admit to being surprised and

confused with the content of the

e-mail.

We are an extremely busy department and we often

work at the weekends, this is obviously of help

to consumers as we are able to deal with their complaints in

a more timely manner. I would suggest that

It is entirely up to each individual business to

determine which hours their staff will work and I do not intend

debating this with you.

By working this weekend I have been able to deal

with your complaint, which as you can appreciate is of a benefit to

you.

Perhaps you can clarify the spelling mistakes you

are referring to?

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June

2009 10:20

Subject: Re: Complaint against RBS/Fwd: Earlier

e-mail

Hi again,

don't you think it's strange for an institutions like yours to

send e-mails on Sunday mornings then?

Shouldn't e-mails be sent within normal business hours then

you think?

This is what it says on Wikipedia:

In

the United

States and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard

business hours

http://en.wikipedia.org/wiki/Business_hours

I

think this is rather akward, as I also think your spelling-mistakes

are.

Sincerely,

Erik

Ribsskog

On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary

<Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

That's no problem, however I should point out

that we are not a government department, we are a independent

complaints body.

I will be in touch with your again in the next

few days

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28

June 2009 08:02

To: Cox, Rosemary
Subject: Re: Complaint

against RBS/Fwd: Earlier e-mail

Hi,

ok that's very fine, I'm just home from town you see.

I thought it was a bit strange, since noone in Government

in Norway, work on Sundays.

Sorry about this, I forget sometimes that I'm not in Norway

any longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:54 AM, Cox,

Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your e-mail

I can assure you this is not

a joke, I am currently in the office working

today.

I presume that

you would like us to deal with your complaint, so am responding to

your e-mails

today

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28

June 2009 07:36
To: Cox, Rosemary
Subject: Re:

Complaint against RBS/Fwd: Earlier e-mail

Hi,

why do send the e-mails early on a Sunday morning, by the

way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at 7:33 AM, Cox,

Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your

e-mails

I will contact

you again once I have considered the

information.

Kind Regards

Rose Cox

team manager

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27

June 2009 14:59
To: Cox, Rosemary
Subject:

Complaint against RBS/Fwd: Earlier e-mail

Hi,

thank you for you e-mail, that I recieved today.

I'll contact your collegue back, regarding the

Barclays-complaint.

I sent the complaint on RBS Dale St., to Yvonne Williams at

RBS, but she

also harassed me, like this, she writes 'Dear Ms Ribsskog',

even if my name

is Erik, and in Britain, you have a movie called 'Erik the

Viking', and Eric is

also a quite usual name, in English-speaking

countries.

So I think Yvonne Williams, the complaint-investigator,

also bullied me.

I think this must have been a deliberate mistake.

This ended with the complaint being partly resolved, in the

way that RBS,

gave me the bonus of £100, for moving my account to them,

from Barclays,

(who I also had problems with, that I'll exlain about to

your collegue, like I

mentioned earlier).

I'll also find the actual complaint against RBS Dale

St. now, and forward it

to you.

What I meant with the complaint-form, was that it

didn't look anything at all

like the ones you've sent me now.

Maybe the complaint-form I was sent, was to do with

other financial institutions,

than banks?

Like share-fonds etc?

Have you also got other complaint-forms, other than to

banks, perhaps someone

sent me the wrong form intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and

I'll also find the actual

RBS Dale St. complaint, and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———- Forwarded message

———-
From: Williams, Yvonne

(CRU) <Yvonne.Williams@rbs.co.uk>
Date:

Tue, Jun 26, 2007 at 4:30 PM
Subject: RE: Earlier

e-mail
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ms Ribsskog

Could you please arrange another copy of your email to be

sent to me for my investigation

Regards

Yvonne Williams

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June

2007 14:04
To: Williams, Yvonne

(CRU)
Subject: Earlier e-mail

*** WARNING : This message originates from the Internet ***

Hi,

I'm refering to the e-mail I sent you on 5/6.

I was just wondering if you have recieved this e-mail,

because I cant see

that I have recieved any answer to it yet.

Please just contact me if you want me to send you the

e-mail again.

Yours sincerely,

Erik Ribsskog

The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

This e-mail and any attachments

are confidential and may be subject to legal privilege. If you

are not the intended recipient, please notify the sender

immediately and delete this e-mail and any attachment from your

system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have

been checked by virus detection software before transmission.

You should carry out your own virus checks on the contents of

this communication. We accept no liability for any loss or

damage which may be caused by software viruses or by

interception or interruption of this mail.

Unless otherwise indicated, this

e-mail has no contractual effect and may only be used for the

purpose(s) indicated in it. The statements and opinions

expressed in this e-mail are those of the author and do not

necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh

Wall, London E14 9SR, United Kingdom. Registered as a limited

company in England and Wales No. 3725015. Registered office as

above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not

the intended recipient, please notify the sender immediately and

delete this e-mail and any attachment from your system. If you are

not the intended recipient you must not copy, disclose or take any

action in reliance to it.

This e-mail and any attachments have

been checked by virus detection software before transmission. You

should carry out your own virus checks on the contents of this

communication. We accept no liability for any loss or damage which

may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail

has no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this

e-mail are those of the author and do not necessarily reflect

those of the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not

the intended recipient, please notify the sender immediately and

delete this e-mail and any attachment from your system. If you are

not the intended recipient you must not copy, disclose or take any

action in reliance to it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this

communication. We accept no liability for any loss or damage which

may be caused by software viruses or by interception or interruption

of this mail.

Unless otherwise indicated, this e-mail

has no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this

e-mail are those of the author and do not necessarily reflect those

of the Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete

this e-mail and any attachment from your system. If you are not the

intended recipient you must not copy, disclose or take any action in

reliance to it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this communication.

We accept no liability for any loss or damage which may be caused by

software viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has

no contractual effect and may only be used for the purpose(s)

indicated in it. The statements and opinions expressed in this e-mail

are those of the author and do not necessarily reflect those of the

Financial Ombudsman Service Ltd.

This email has originated from the

Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall,

London E14 9SR, United Kingdom. Registered as a limited company in

England and Wales No. 3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should

carry out your own virus checks on the contents of this communication.

We accept no liability for any loss or damage which may be caused by

software viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has

no contractual effect and may only be used for the purpose(s) indicated

in it. The statements and opinions expressed in this e-mail are those of

the author and do not necessarily reflect those of the Financial

Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been

checked by virus detection software before transmission. You should carry

out your own virus checks on the contents of this communication. We accept

no liability for any loss or damage which may be caused by software

viruses or by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in

it. The statements and opinions expressed in this e-mail are those of the

author and do not necessarily reflect those of the Financial Ombudsman

Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been checked

by virus detection software before transmission. You should carry out your

own virus checks on the contents of this communication. We accept no

liability for any loss or damage which may be caused by software viruses or

by interception or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it.

The statements and opinions expressed in this e-mail are those of the author

and do not necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the

intended recipient, please notify the sender immediately and delete this

e-mail and any attachment from your system. If you are not the intended

recipient you must not copy, disclose or take any action in reliance to

it.

This e-mail and any attachments have been checked

by virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception

or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it.

The statements and opinions expressed in this e-mail are those of the author

and do not necessarily reflect those of the Financial Ombudsman Service

Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,

United Kingdom. Registered as a limited company in England and Wales No.

3725015. Registered office as above.

This e-mail and any attachments are confidential

and may be subject to legal privilege. If you are not the intended recipient,

please notify the sender immediately and delete this e-mail and any attachment

from your system. If you are not the intended recipient you must not copy,

disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by

virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception or

interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it. The

statements and opinions expressed in this e-mail are those of the author and do

not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial

Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United

Kingdom. Registered as a limited company in England and Wales No. 3725015.

Registered office as above.

24. juli 2009

The Independent Case Examiner skulle kikke på klagen mot the Jobcenter. (In Norwegian)

Google Mail – FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool

DWP ICE gateway team

<ICE@dwp.gsi.gov.uk>

Fri, Jul 24, 2009 at 10:41 AM

To:

eribsskog@gmail.com

Dear Mr Ribsskog

Thank you for your email of 23 July 2009.

As you have advised that you have not yet received a response to

your complaint, we will register your complaint about Job Centre Plus accordingly.

However before we are able to do this, I would be grateful

if you could provide the following information.

Your National Insurance Number,

your full postal

address;

a telephone number where we

may contact you.

Once we have received this information, we will continue to

register your complaint.

Yours sincerely

Nicky Smith

Independent Case Examiner's

Office

—–Original Message—–
From: Erik Ribsskog

[mailto:eribsskog@gmail.com]
Sent: 23 July 2009 16:37
To:

DWP ICE gateway team
Subject: Fwd: FW: Complaint about Mrs.

Henderson at the Williamsons Sq. jobcenter in

Liverpool

Hi,

the jobcenter haven't replied to this complaint at all, so I think this

complaint-case, should be

treated by you, at the Independent Case Examiner, since the

Jobcenter have failed to follow

the complaint-procedure.

And when I go to the jobcenter, I have to have meetings with Mrs.

Henderson, and she's taking

phone-calls to me, even I've complained about her.

So I think this is so poor standards from the Jobcenter, so I'm

sending this to you, at the

Independant Case Examiner, to hear what I should do, when the

Jobcenter-manager, don't deal

with the complaint at all.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Monkhouse Alison JCP CLYDEBANK SOUTH AVENUE <ALISON.MONKHOUSE@jobcentreplus.gsi.gov.uk>
Date:

Wed, May 27, 2009 at 5:00 PM
Subject: FW: Complaint about Mrs. Henderson at

the Williamsons Sq. jobcenter in Liverpool
To: eribsskog@gmail.com
Cc: Hart Colette

JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk>

Good

afternoon Mr Ribsskog,

I received

your e-mail today and am seeking to involve the Jobcentre Manager in the

response. You should have this within 10 days.

Regards

Alison

Monkhouse

Operations

Manager

Employer

Direct

Clydebank

tel 0141 435

6015

alison.monkhouse@jobcentreplus.gsi.gov.uk

P Save Paper – Do

you really need to print this e-mail?

—–Original

Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 May 2009 05:40
To: Employer Direct

Vacancies
Subject: Complaint about Mrs. Henderson at the Williamsons

Sq. jobcenter in Liverpool

Hi,

I was at 26 week review meeting, at the Williamsons Sq. jobcenter, in

Liverpool,

on Thursday last week.

This incident has been runing a bit in the back of my head, since

then.

Now I think that I should send a complaint about what happened in the

meeting,

since I was a bit intimidated, by Mrs. Henderson.

I thought that the meeting had ended a couple of times, because there

were

several things that was being gone through, in the meeting, in

several

bulks.

There were several things on the agenda in the meeting, but I didn't

have the

agenda, so I a couple of times, thought that the meeting was over.

But then Mrs. Henderson said that, if I did that again she was going to

show

me what she did to men, who didn't do like she said.

I've been having this in the back of my head.

And Mrs. Henderson also found jobs that where low paid, for me, and

that weren't

full-time, and that were in Southport, and places like that, even if I

have a good

education and am an experienced manager.

So I also think this seemed aquard.

But the main complaint is that Mrs. Henderson intimidated me, and

threatened me,

and told me that I had to sit down, or else she was going to tell me what

she

did with men that didn't do like she said.

I think Mrs. Henderson went to far with this comment.

Both of us in the meeting were adult, and even if I'm unemployed at

the moment,

I don't think I should accept being threated condesending, or

patronised.

So I think there are some under-laying feelings or something, that makes

Mrs.

Henderson not threat me objective, in the meetings.

Or at least that's how it seems to me.

So I think that I should send a complaint about this, since now I'm not

looking forward

to meeting Mrs. Henderson again, since she acted out of line, I have to

say, in the

meeting, for some reason.

So I hope you can check out what this was about, because I don't

people should

accept to be threated poorly, just because they are unemployed at a

specific

moment.

Yours sincerely,

Erik Ribsskog

This email was received from the INTERNET and

scanned by the Government Secure Intranet anti-virus service supplied by

Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number

2007/11/0032.) In case of problems, please call your organisation’s IT

Helpdesk.
Communications via the GSi may be automatically logged,

monitored and/or recorded for legal purposes.

**********************************************************************
This document is strictly confidential and is intended only for use by the addressee.
If you are not the intended recipient, any disclosure, copying, distribution or other
action taken in reliance of the information contained in this e-mail is strictly prohibited.
Any views expressed by the sender of this message are not necessarily those of the Department
for Work and Pensions.
If you have received this transmission in error, please use the reply function to tell us
and then permanently delete what you have received.
Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
with our policy on the use of electronic communications.
**********************************************************************

The original of this email was scanned for viruses by the Government

Secure Intranet virus scanning service supplied by Cable&Wireless in

partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On

leaving the GSi this email was certified virus free.
Communications via the

GSi may be automatically logged, monitored and/or recorded for legal

purposes.

This email was received from the

INTERNET and scanned by the Government Secure Intranet anti-virus service

supplied by Cable&Wireless in partnership with MessageLabs. (CCTM

Certificate Number 2007/11/0032.) In case of problems, please call your

organisation’s IT Helpdesk.
Communications via the GSi may be

automatically logged, monitored and/or recorded for legal

purposes.

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

24. juli 2009

Det gikk visst ikke ann å ta opp problemene hos the Financial Ombudsman med Acas, pr. e-post, man måtte visst ringe. (In Norwegian)

Google Mail – Reminder/Fwd: The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Erik Ribsskog

<eribsskog@gmail.com>

Reminder/Fwd: The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd: Earlier e-mail

Natalie Bodden

<NBodden@ecgroup.co.uk>

Fri, Jul 24, 2009 at 9:42 AM

To:

Erik Ribsskog <eribsskog@gmail.com>

Unfortunately we are unable to advice on this query via

email; this facility is solely for ordering hard copy Acas publications. Please

call the Acas helpline on 08457 47 47 47

to speak to a trained advisor.

Alternatively, please visit the Acas website at www.acas.org.uk,

there

is a search option on the homepage where you may type in key words. This

search will bring up all publications that cover this subject. The website will

list the publications available and all prices (although some are free). From

there, you can order through the website using a credit card (if you are

ordering priced publications) or, you can e-mail me with the stock codes,

quantities and a delivery address. I will order the publications for you the

same day.

Kind regards,

Natalie Bodden

Account Executive

+44 (0) 20 8867 3324

nbodden@ecgroup.co.uk

www.ecgroup.co.uk

—–Original Message—–

From: Erik Ribsskog

[mailto:eribsskog@gmail.com]

Sent: 23 July 2009 22:27

To: ACAS-01

Subject: Reminder/Fwd: The

Finacial Ombudsman, using staff as slaves/Fwd: Complaint against RBS/Fwd:

Earlier e-mail

Hi,

I can't see that I've received an answer to this e-mail yet, so I'm sending you

this reminder.

Best Regards,

Erik Ribsskog

———- Forwarded

message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Jun 30, 2009 at 4:48 PM

Subject: The Finacial Ombudsman, using staff as slaves/Fwd: Complaint against

RBS/Fwd: Earlier e-mail

To: acas@eclogistics.co.uk

Hi,

I've contacted you

earlier, about that I was being used as a slave, and that

they had illigal

management methods, at Bertelsmanns Scand. Microsoft-activation,

in Liverpool.

Now, people at the

Financial Ombudsman, are also being used as slaves, it seems.

Or this could be connected with a cover-up, of the Bertelsmann/Microsoft-case,

that

I am being bullied by

Government, to cover up what went on there.

Please send this e-mail

to the right people in Acas.

Yours sincerely,

Erik Ribsskog

———- Forwarded

message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Jun 30, 2009 at 4:31 PM

Subject: Re: Complaint against RBS/Fwd: Earlier e-mail

To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>

Hi,

Monday to Friday, 8 am to

6 pm, is alright, I think.

But you also let your staff work Sunday mornings, at 6 am.

It seems to me that you

overload your representatives with work, and that they have to

work 12 to 14 hours 7

days a week.

I thought slavery was

forbidden in our time.

Why do you let your

representatives work every Sunday morning, when other people in

England are on their way

home from the pub?

Do your staff get

summer-holiday at all?

Sincerely,

Erik Ribsskog

On Tue, Jun 30, 2009 at

9:54 AM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

We

always try to provide the best service we can to our customers, and sometimes

that means offering our staff the option of working overtime during very busy

periods.

Please

be assured that they have to work within strict time guidelines, and these are

always checked by Operations Managers to ensure they are not working too many

hours.

The

service our department offers is outside of the usual office hours of 9am

till 5pm because we have found that a lot of our customers have difficulties

contacting us whilst they are at work themselves during the 9am to 5pm times,

so we have opening hours of 8am – 6pm, as do many firms these days.

I hope this

explains.

Regards

Jackie Collins

Operations

Manager

Direct

Dial : 020 7964 0116

Direct

Fax: 020 7964 0117

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 29 June

2009 19:32

To: Collins, Jackie

Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Ok,

that sound very fine!

But, why is that you let

your representatives work over-time every Sunday then?

Shouldn't you as a main rule conduct your business, within the business hours?

Yours sincerely,

Erik Ribsskog

On Mon, Jun 29, 2009 at

3:50 PM, Collins, Jackie <jackie.collins@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Rosemary

Cox has passed your complaint to me to take over as you have requested that she

no longer deals with your case.

I can

confirmed that a letter has been sent to the firm, and we have asked that they issue

you with a final response letter within 14 days. We have also asked them

to copy us in on that response.

If you

remain unhappy with the firms response, or you have not received a response

from them within 14 days, please let me know and I will arrange for your

complaint to be moved forward for investigation by an Adjudicator.

Regards

Jackie Collins

Operations

Manager

Direct

Dial : 020 7964 0116

Direct

Fax: 020 7964 0117

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 11:17

To: Cox, Rosemary

Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

I don't think it's any

use with me repeating myself.

I don't think you should

handle my complaint.

The reason is, that if you are to overworked, you get to tired.

And in dealing with

complaints like these, one obviously needs ones judgement, to be like

it should be.

If one are out of balance, like I think you could be, then I don't think this

is good for how the

complaint is being dealt

with.

So please do as I ask Mrs .Cox, and tell your manager what I said, that I want

someone else

to deal with my

complaint, due to that I think that you must be overworked.

Haven't you seen how fine the weather is today, you should have a day off in

the fine weather,

I think.

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at

11:10 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr Ribsskog

Thank you for your

e-mails

As previously advised I

am not going to debate with you the working hours of this office.

I have written to you

today to advise the steps we are taking with your complaint. If the firm fail

to resolve the situation for you, your complaint will be passed onto our

adjudication area for further consideration of the concerns you have raised.

I should add that we do

not tolerate rude or insulting language at this office, and would expect any

further communication to be sent in a more acceptable manner.

Kind Regards

Rose Cox

team manager

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June

2009 10:43

To: Cox, Rosemary

Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

of course you can work on

Sundays if you want.

But business e-mails should just be sent within the business-hours.

Or else, what's going to happen, is obvious.

Someone are going to come drunk home from town, and answer the business-e-mails

when they are drunk, which is what has happened today, with our correspondence.

If this is something, you didn't know from before, then I think this Financial

Ombudsman-stuff is just a load of crap really.

Try to use the head that

God gave you when you were born!

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at

10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank

you for your e-mail

I must

admit to being surprised and confused with the content of the e-mail.

We are

an extremely busy department and we often work at the weekends, this is

obviously of help to consumers as we are able to deal with their

complaints in a more timely manner. I would suggest that It is entirely

up to each individual business to determine which hours their staff will work

and I do not intend debating this with you.

By

working this weekend I have been able to deal with your complaint, which as you

can appreciate is of a benefit to you.

Perhaps

you can clarify the spelling mistakes you are referring to?

Kind

Regards

Rose Cox

team

manager

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June

2009 10:20

Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi again,

don't you think it's

strange for an institutions like yours to send e-mails on Sunday mornings then?

Shouldn't e-mails be sent within normal business hours then you think?

This is what it says on

Wikipedia:

In

the United States and United Kingdom, the hours between

9 am and 5 pm are typically considered to be

standard business hours

http://en.wikipedia.org/wiki/Business_hours

I think

this is rather akward, as I also think your spelling-mistakes are.

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at

8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank

you for your e-mail

That's

no problem, however I should point out that we are not a government department,

we are a independent complaints body.

I will

be in touch with your again in the next few days

Kind

Regards

Rose Cox

team

manager

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June

2009 08:02

To: Cox, Rosemary

Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

ok that's very fine, I'm

just home from town you see.

I thought it was a bit strange, since noone in Government in Norway, work on

Sundays.

Sorry about this, I forget sometimes that I'm not in Norway any longer.

Sorry about this!

Yours sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at

7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank

you for your e-mail

I can

assure you this is not a joke, I am currently in the office working today.

I

presume that you would like us to deal with your complaint, so am responding to

your e-mails today

Kind

Regards

Rose Cox

team

manager

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 07:36

To: Cox, Rosemary

Subject: Re: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

why do send the e-mails

early on a Sunday morning, by the way.

Is this some kind of joke?

Sincerely,

Erik Ribsskog

On Sun, Jun 28, 2009 at

7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>

wrote:

Dear Mr

Ribsskog

Thank

you for your e-mails

I will

contact you again once I have considered the information.

Kind

Regards

Rose Cox

team

manager

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009 14:59

To: Cox, Rosemary

Subject: Complaint against

RBS/Fwd: Earlier e-mail

Hi,

thank you for you e-mail,

that I recieved today.

I'll contact your collegue back, regarding the Barclays-complaint.

I sent the complaint on

RBS Dale St., to Yvonne Williams at RBS, but she

also harassed me, like

this, she writes 'Dear Ms Ribsskog', even if my name

is Erik, and in Britain,

you have a movie called 'Erik the Viking', and Eric is

also a quite usual name,

in English-speaking countries.

So I think Yvonne Williams, the complaint-investigator, also bullied me.

I think this must have

been a deliberate mistake.

This ended with the

complaint being partly resolved, in the way that RBS,

gave me the bonus of

£100, for moving my account to them, from Barclays,

(who I also had problems

with, that I'll exlain about to your collegue, like I

mentioned earlier).

I'll also find the actual complaint against RBS Dale St. now, and forward it

to you.

What I meant with the complaint-form, was that it didn't look anything at all

like the ones you've sent

me now.

Maybe the complaint-form I was sent, was to do with other financial

institutions,

than banks?

Like share-fonds etc?

Have you also got other

complaint-forms, other than to banks, perhaps someone

sent me the wrong form

intentionally?

Just a thought I had.

But anyway, thank you very much for your e-mail, and I'll also find the actual

RBS Dale St. complaint,

and e-mail it to you now.

Yours sincerely,

Erik Ribsskog

———-

Forwarded message ———-

From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

Date: Tue, Jun 26, 2007 at 4:30 PM

Subject: RE: Earlier e-mail

To: Erik Ribsskog <eribsskog@gmail.com>

Dear Ms

Ribsskog

Could

you please arrange another copy of your email to be sent to me for my

investigation

Regards

Yvonne

Williams

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04

To: Williams, Yvonne (CRU)

Subject: Earlier e-mail

*** WARNING : This message originates from the Internet ***

Hi,

I'm refering to the

e-mail I sent you on 5/6.

I was just wondering if

you have recieved this e-mail, because I cant see

that I have recieved any

answer to it yet.

Please just contact me if

you want me to send you the e-mail again.

Yours sincerely,

Erik Ribsskog

The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

This e-mail and any attachments are

confidential and may be subject to legal privilege. If you are not the intended

recipient, please notify the sender immediately and delete this e-mail and any

attachment from your system. If you are not the intended recipient you must not

copy, disclose or take any action in reliance to it.

This e-mail and any attachments have been checked by

virus detection software before transmission. You should carry out your own

virus checks on the contents of this communication. We accept no liability for

any loss or damage which may be caused by software viruses or by interception

or interruption of this mail.

Unless otherwise indicated, this e-mail has no

contractual effect and may only be used for the purpose(s) indicated in it. The

statements and opinions expressed in this e-mail are those of the author and do

not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial Ombudsman

Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom.

Registered as a limited company in England and Wales No. 3725015. Registered

office as above.