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Jeg fortsetter å søke jobber. Denne gang som Store Manager

Gmail – Store Manager (Job reference code SM/PLATT BRIDGE)

Erik Ribsskog
<eribsskog@gmail.com>

Store Manager (Job reference code SM/PLATT BRIDGE)

Erik Ribsskog <eribsskog@gmail.com>

Thu, Aug 1, 2013 at 4:08 PM

To:
recruitment@tjmorris.co.uk

Hi,

I read about this vacancy at the Direct Gov-website, and I wanted to please apply for this job.

I’ve worked as a Store Manager for four years, (I was a Cashier/Stocker from 1992 to 1994, then a Key Holder in the summer of 1994, then an Aspiring Manager the rest of 1994, then an Assistant Manager, (in two different stores), from 1995 til 1998, then a Store Manager, (in three different stores), from 1998 to 2002, then Key Holder, (in two different stores while I studied full-time), from 2002 to 2004), in the Norwegian grocery-chain Rimi, (now owned by ICA).

I was responsible for motivating, training and developing up to 25 employees, at a time, when I worked as a Store Manager, in Rimi, and one of the shops I worked as a Store Manager in, (Rimi Kalbakken, in Oslo), from 2000 to 2001, had a weekly turn-over, at around 850.000 NOK, (which is around £90.000).

I’ve also worked as a full-time Cashier, (later part-time Cashier and Delicatessen-employee, while studying), in the big hypermarked Matland, (which was bought by Coop while I worked there, and changed its name to OBS! Triaden), in Lørenskog in Norway.

I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog

CV (Retail) – Erik Ribsskog.doc
48K

1. august 2013

Jeg sendte en e-post til Ansa UK

Gmail – Problemer med University of Sunderland og OIA/Fwd: Reminder/Fwd: Complaint/Fwd: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland

Erik Ribsskog
<eribsskog@gmail.com>

Problemer med University of Sunderland og OIA/Fwd: Reminder/Fwd: Complaint/Fwd: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland

Erik Ribsskog <eribsskog@gmail.com>

Thu, Aug 1, 2013 at 3:27 PM

To:
landsleder.uk@ansa.no

Hei,

kan du se på det at OIA og University of Sunderland ikke svarer? Mvh. Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Oct 27, 2012 at 2:19 PM
Subject: Reminder/Fwd: Complaint/Fwd: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland
To: enquiries@oiahemail.ctc-development.co.uk
Hi,

I can’t see that I’ve recieved a reply to this e-mail, so I’m sending a reminder about this.

Hope this is alright! Best regards,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Sep 1, 2012 at 12:11 PM
Subject: Re: Complaint/Fwd: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland
To: Enquiries <enquiries@oiahemail.ctc-development.co.uk>
Hi,

the University of Sunderland still haven’t replied to my e-mail.

So they aren’t going to deal with this, it seems to me.

What do you usually do when the academy doesn’t start an internal complaints procedure?

Best regards,

Erik Ribsskog

On Tue, Aug 7, 2012 at 12:28 PM, Enquiries <enquiries@oiahemail.ctc-development.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your e-mail, which I have added to our record of your enquiry.

I can confirm until you have completed the University’s internal complaints procedure the OIA is unable to become involved in a review. Accordingly, there is no need for you

to send further information to the OIA at this stage.

Yours sincerely

Timothy Cadd

Enquiries Team Leader

Office of the Independent Adjudicator for Higher Education

Third Floor

Kings Reach

38-50 Kings Road

READING

RG1 3AA

Tel: 0118 959 9813

www.oiahe.org.uk

Twitter:

http://twitter.com/oiahe

This message is confidential and may be legally privileged. If you are not the intended recipient, you should not copy or disclose this message to anyone but should

kindly notify the sender and delete the message. Neither the OIA nor the sender accepts any responsibility for viruses and it is your responsibility to scan this email and any attachments. Calls to this Office may be monitored or recorded for quality control
and training purposes.

The OIA is a charity, registered in England & Wales under number 1141289, and a company limited by guarantee, registered in England & Wales under number 4823842.

Registered Office: Third Floor, Kings Reach, 38-50 Kings Road, Reading, RG1 3AA, United Kingdom

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 03 August 2012 06:29
To: student.helpline@sunderland.ac.uk
Cc: Enquiries
Subject: Complaint/Fwd: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland

Hi,

I really didn’t want to contact you now, after the horrible way you treated me, last automn.

I was dragged out of bed, (not litterary, but by some messenger on my door, a mornning), before I could shave, I was dragged to a meeting.

I lived at university campus, at Clanny House.

I had gotten a letter from the University of Sunderland, confirming that I was going to have a meeting around freshers week, regarding studies in History.

In the horrible meeting you said the letter had a typo.

And you punished me for your error, and threw me out.

You had also contacted the Police who drove me to Sunderland Council, after arresting me.

They talked to the staff there, and got me put in a though hostel for people on probition, etc.

Where the landlady said they were ‘very though and very friendly’.

I want compensation for being treated like the Jews in Nazi-Germany.

I follow the advice from IOAHE and send this compaint.

Erik Ribsskog

PS.

I also wonder, why can’t I have documentation on the TROFL-test, I took in 2004, where I got the best grade? You say you don’t keep these files.

I think this is odd.

I’ve learned about how important documentation is at your university, so I think it’s odd that you don’t do this like you ‘preach’, and keep documentation.

I think you must be lying.

It’s like Hitler run your university, I think.

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 2, 2012 at 1:02 PM
Subject: Re: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland
To: Enquiries <enquiries@oiahe.org.uk>
Hi,

there’s no way I’m going to contact the University of Sunderland again after the unsiviliced way they treated me.

Where the victims of the Holocaust asked to contact the German Nazi-party with a written complaint if they survived WW2?

If you can’t help me with this I have to try to get a lawyer or something to look at it if I get more founds.

Erik Ribsskog

On Mon, Jul 2, 2012 at 10:39 AM, Enquiries <enquiries@oiahe.org.uk> wrote:

Dear Mr Ribsskog

Thank you for contacting us.

The OIA was established to independently review complaints from individual students affected by an act or omission of a university. I am afraid that because we are an independent body we cannot
offer students assistance, give advice, or intervene on their behalf. We are not a regulator but we look at complaints from students who have already completed the internal complaint/appeal procedures of the University in question. Once the internal complaint/appeal
procedures of the University have been completed the University should then issue the student with a Completion of Procedures Letter. The Completion of Procedures Letter should state the University’s final decision on the matter and refer the student to the
OIA.

If you want to find out how to make a formal complaint at your University regarding the problems you have faced, we suggest you look for the complaints procedure on the University’s website
or your Student’s Handbook. You may also wish to contact your Students’ Union for advice.

If you decide to bring a complaint to us after you have been through the University’s complaint procedures you should complete our OIA Complaint Form, which you can find here:

http://www.oiahe.org.uk/making-a-complaint-to-the-oia/oia-complaint-form.aspx
, and send it to us together with a copy of your Completion of Procedures Letter. Under our Rules we must receive a completed Complaint Form within three months from the date ofthe Completion of Procedures Letter. If you do not receive a Completion of Procedures Letter please write to the University and ask for one.

Please note that our procedures can be very lengthy and our cases often take over six months to be resolved. For further information on the OIA please follow the link to our ‘Introduction
to the OIA’ leaflet:
http://www.oiahe.org.uk/media/42715/oia_intro_leaflet_16pp.pdf
.
I am sorry we cannot help you any further at this stage.

Regards

OIA Enquiries Team

Office of the Independent Adjudicator for Higher Education, Third Floor, Kings Reach, 38-50 Kings Road, READING,
RG1 3AA

Tel: 0118 959 9813

www.oiahe.org.uk
Twitter:
http://twitter.com/oiahe

This message is confidential and may be legally privileged. If you are not the intended recipient, you should not copy or disclose this message to anyone but should kindly notify the sender
and delete the message. Neither the OIA nor the sender accepts any responsibility for viruses and it is your responsibility to scan this email and any attachments. Calls to this Office may be monitored or recorded for quality control and training purposes.

The OIA is a charity, registered in England & Wales under number 1141289, and a company limited by guarantee, registered in England & Wales under number 4823842. Registered Office: Third Floor,
Kings Reach, 38-50 Kings Road, Reading, RG1 3AA, United Kingdom

From: Erik

Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2012 16:36
To: Enquiries
Subject: Complaint against the University of Sunderland/Fwd: Reminder/Fwd: Complaint against University of Sunderland

Hi,

I’ve been adviced to contact your organisation about this case.

I wanted to complain about and warn, that the University of Sunderland, have no respect for agreements they make, with students, and that the just throw students out, like if they were nazis.

The University of Sunderland also co-operate with the Police, when they throw students out in this Gestapo-ish way, even if they haven’t done anything wrong.

I was woken in the morning by a university-staff, who insisted on me going on a meeting right away, and in the meeting with two other staff at Clanny House, I was told to move out, even if I had an agreement I could study History there for the academic year
that ended this month.

But this was paid no respect to and Police then drove me to Sunderland Council and persuaded them to send me to a hostel, which the landlady said was ‘very though and very friendly’.

The university also banned me from using the university-library etc., I was told in a letter a Police officer gave me at the hostel.

Later I was thrown out of the hostel for having some garbage on my floor, during an un-anounced inspection, where they wanted to know the MAC-address for my computer.

I had some garbage on the floor, but there wasn’t litter-bins in the rooms.

So the hostel was also like nazis, I think I have to say.

If you have to have your room perfect at all times then they are nazi-ish I think.

And I had to walk around in Newcastle all night, before I could get on a bus to Liverpool, the day I was thrown out the second time, in Sunderland, in January.

And this was all started by the University of Sunderland, who just threw me out, (in a horrible way), when I was supposed to study there, for the reason that I hadn’t gone to a meeting, about my studies, but the University had written the wrong month on the
letter, so I thought the meeting was in September and not August.

(Since it said September on the letter).

But then they threw me out in August with the excuse that ‘September’, (on the letter), had been a ‘typo’.

But if it was a typo, then it was their fault.

Since they wrote the letter.

So they threw me out because of something that was their fault! So this was like something that could only happen in Hell, and not at a civilised, academic institution.

So this I wanted very much to complain about.

Because this was so uncivilised and un-academic that it should be cleaned up, I think, so that things like this don’t happen to other students there, in August or September this year, and so on.

I hope you agree with me about this!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Jun 28, 2012 at 4:16 PM
Subject: Re: Reminder/Fwd: Complaint against University of Sunderland
To: “Odell, Sandra” <sandra.odell@ntu.ac.uk>
Hi,

ok, this has already been at a high level, at the University of Sunderland.

And I didn’t think they treated me fine.

I was even banned from the university library, after they first threw me out, like nazis, (I think I have to say), and co-operated with the Police to send me to a ‘very though’ hostel, like the Landlady there said they were.

So I think the University of Sunderland participated in hostile power-abuse and tried to use the hostel-guys to use corporal punishment against me.

So I’ll definetly not sent it back to the University, but I’ll rather send it to the Adjudicator you mentioned in your e-mail. Thank you very much for the reply! Best regards, Erik Ribsskog

On Thu, Jun 28, 2012 at 4:01 PM, Odell, Sandra <sandra.odell@ntu.ac.uk> wrote:

Dear Mr Ribsskog

Thank you for your email. Unfortunately I do not think that the Joint University Council are able

to help with your complaint. Your initial complaint should be made with the University of Sunderland. In addition, you may want to contact the Office of Independent Adjudicators:
http://www.oiahe.org.uk/. The OIA offer a free service to look at individual complaints against Higher Education Institutions in England and Wales.

I hope you find the website useful.

Yours sincerely

Sandra Odell

Sandra Odell

JUC Secretary

College Research Support Team, Business, Law & Social Sciences Nottingham Trent University, Nottingham,

NG1 4BU
Direct Tel: +44 (0)115 848 8117
Location: Chaucer Room 4704
E-mail: Sandra.Odell@ntu.ac.uk
Website: www.ntu.ac.uk

From: Erik

Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2012 15:40
To: Odell, Sandra
Subject: Reminder/Fwd: Complaint against University of Sunderland

Hi,

I can’t see that I’ve recieved an answer to this e-mail, so I thought I could try to send a reminder about this.

Hope this is alright! Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jun 1, 2012 at 8:35 PM
Subject: Complaint against University of Sunderland
To: Sandra.Odell@ntu.ac.uk
Hi,

I wanted to complain about that I was throuwn out of the University of Sunderland, Clanny House, last August, after they wrote a typo in a letter, (like they said), and threw me

out, like if they were nazi’s.

They cooperated with the Police who chatted with the Sunderland Council and got me sent to a very though hostel.

I don’t think the University can first agree that I can study there and then throw me out like that.

I studied at their Faculty of Applied Sciences, in 2004/05, and was meant to eighter continue those studies or study History.

Some days later the Police went on my door at the hostel and gave me a letter from one of the managers at the University who said I couldn’t go to their property any longer.

I also got the best result, on the language-test, in 2004, (a TOEFL-test, I had to take, since I’m from Norway), but this the University of Sunderland don’t want to let me have

a document proving.

So I think the University is hostile against me for some reason.

So I wanted to complain about this.

Yours sincerely, Erik Ribsskog

DISCLAIMER: This email is intended solely for the addressee. It may contain private and confidential information. If you are not the intended addressee, please take no action based

on it nor show a copy to anyone. In this case, please reply to this email to highlight the error. Opinions and information in this email that do not relate to the official business of Nottingham Trent University shall be understood as neither given nor endorsed
by the University. Nottingham Trent University has taken steps to ensure that this email and any attachments are virus-free, but we do advise that the recipient should check that the email and its attachments are actually virus free. This is in keeping with
good computing practice.

1. august 2013

Jeg sendte enda en e-post til Hugh Baird College

Gmail – Part time course – Award in Computer Aided Design and Manufacturing

Erik Ribsskog
<eribsskog@gmail.com>

Part time course – Award in Computer Aided Design and Manufacturing

Erik Ribsskog <eribsskog@gmail.com>
Thu, Aug 1, 2013 at 2:05 PM

To:
Elaine Evans <Elaine.Evans@hughbaird.ac.uk>

Cc:
pamela.woods@connexionslive.com, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

thank you for your e-mail! I sent an application now, from your website. It says I’ll get a letter for an interview within ten days time. I also send a copy of this e-mail to Pamela Woods at NCS and to the Jobcentre, (which I hope they can send to Personal Advisor Sarah, at Aintree Jobcentre).

Since NCS and Personal Advisor Sarah at Aintree Jobcentre have mentioned that they can possibly help with founding a course to update my IT-skills. Thanks again for the e-mail. Best regards,

Erik Ribsskog

On Thu, Aug 1, 2013 at 12:04 PM, Elaine Evans <Elaine.Evans@hughbaird.ac.uk> wrote:

Hello Erik,

Thank you for your enquiry. The course that you mention is the 2D Computer Aided Design course. This will run again this September, studying one evening per

week. You can apply for the course on line through our website. A tutor will then contact you about enrolling and starting in September.

Many thanks

Elaine Evans

Information Officer

Hugh Baird College

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 01 August 2013 03:52
To: Student Services
Subject: Part time course – Award in Computer Aided Design and Manufacturing

Hi,

I’ve had a meeting with NCS and have agreed with them to try to find a course to update my IT-skills, as part of my career-plan.

I found a part-time course named ‘Award in Computer Aided Design and Manufacturing’ on your web-site:

http://www.hughbaird.ac.uk/part-time-courses

But this course has already finished, (in June, this year).

I was wondering if this course is going to start again, in September, this year? Thanks in advance for informing me about this! Yours sincerely, Erik Ribsskog
The information contained in this message or in any of its attachments
may be privileged and confidential and intended for the exclusive use of the
stated recipient(s) only. Access to this e-mail by any other person is
unauthorised. If you are not the intended recipient of this e-mail please note that
you must not copy, disclose, reproduce or distribute its contents. To do so
may be deemed unlawful. If you have received this email in error then you
must immediately delete it from your system. Any views expressed in this e-mail are those of the author only.
Visit our web site www.hughbaird.ac.uk

1. august 2013

Jeg sendte en e-post til Hugh Baird College

Gmail – Part time course – Award in Computer Aided Design and Manufacturing

Erik Ribsskog
<eribsskog@gmail.com>

Part time course – Award in Computer Aided Design and Manufacturing

Erik Ribsskog <eribsskog@gmail.com>

Thu, Aug 1, 2013 at 3:52 AM

To:
“enquiries@hughbaird.ac.uk” <enquiries@hughbaird.ac.uk>

Hi,

I’ve had a meeting with NCS and have agreed with them to try to find a course to update my IT-skills, as part of my career-plan. I found a part-time course named ‘Award in Computer Aided Design and Manufacturing’ on your web-site:

http://www.hughbaird.ac.uk/part-time-courses

But this course has already finished, (in June, this year).

I was wondering if this course is going to start again, in September, this year?

Thanks in advance for informing me about this! Yours sincerely, Erik Ribsskog

1. august 2013

Enda mer om jobbsøking i England

1. august 2013

Jeg sendte en e-post til Stavern frikirke

Gmail – To prestebarn fra Larvik

Erik Ribsskog
<eribsskog@gmail.com>

To prestebarn fra Larvik

Erik Ribsskog <eribsskog@gmail.com>

Wed, Jul 31, 2013 at 8:48 PM

To:
“post@stavernfrikirke.no” <post@stavernfrikirke.no>

Hei,

jeg bodde hos mora mi, (Karen Ribsskog), i Jegersborggate, i Larvik, på slutten av 70-tallet.

En gang, så ‘fant’ søstera mi Pia, Frode Kølner, (fra Trygves gate), og meg, to prestebarn, på vår alder, (jeg er født i 1970), på den andre siden av Nansetgata.

Jeg har ikke noe kontakt med søstera mi og Kølner for tiden, men jeg fant noen skriverer på Origo-gruppen ‘Larvik i nær fortid’, om at Larvik frikirke lå i ‘Lia’.

Og jeg lurer på om det må ha vært sønnen og datteren, (ei langt mørkt hår), til frikirke-presten.

De bodde i etasjen under kirken, sa de.

(Noe sånt).

Og de satt på bak på syklene våre, bort til Arvesen-gården, hvor Frode Kølner, Pia og meg pleide å leke, med masse andre under, (som bodde rundt sykehuset).

En annen gang så var Frode Kølner og jeg i bursdagen til han prestesønnen. Dette var etter at jeg hadde flytta til faren min, på Bergeråsen.

Men jeg pleide noen ganger å være på helgebesøk i Larvik, for å besøke mora mi, (eller Frode Kølner og dem, på den tida som mora mi bodde i Drammen).

Jeg lurte på hva disse prestebarna, (som vi nesten kidnappa, for skøy), het igjen. Det er jo så populært i våre dager, å skrive om gamle dager. Så jeg har skrevet memoarer og lurt på dette. (Dette var på slutten 70-tallet/begynnelsen av 80-tallet.

Og kirken/presteboligen var den i Johan Sverdrupsgate 3, mistenker jeg ihvertfall, etter å ha lest på lokalhistorie-Wikipedia, for Larvik). Håper dere har oversikten, for det stod på Larvik i Nær Fortid, (hvor jeg ikke fikk til å skrive nå, av en eller annen grunn), at den kirken deres i Larvik ble slått sammen med frikirken i Stavern, (eller noe lignende), da den ble solgt.

På forhånd takk for svar! Mvh. Erik Ribsskog PS. Så også på nettsiden deres at en herr Furfjord var med i kirken deres. Er det faren til Hege Furfjord fra Stavern som jeg møtte på danskebåen Petter Wessel en gang, skoleåret 1988/89? (Jeg var russ i Drammen, men bodde på Bergeråsen.

Og hadde kommet inn på en samarbeidsavtale mellom Vestfold og Buskerud, siden jeg hadde gode karakterer.

Og Magne Winnem, fra Røyken, i den nye klassen, i Drammen, dro meg med på Danmarkstur da).

Bare lurte. Ser at hu Hege Furfjord jobber i Oslo nå. Møtte også Hege Furfjord et par år seinere, da jeg var på sommerferie-besøk hos min mormor Ingeborg Ribsskog, (som snakka dansk), i Stavern. Kjenner også Cathrine Gran, som bodde i et stort hvitt hus litt utafor Stavern, på 70-tallet. Mora mi var venninne med mora hennes. Og min tante Ellen Savoldelli f. Ribsskog, har flytta til Stavern nå, fra Sveits, i ‘hippie-ekteskap’ med Didrik Beichmann fra forsøksgym, osv. Og de tuller nå med arven min, etter bestemor Ingeborg. Siden jeg flyktet til England for snart ti år siden etter å ha overhørt at jeg var forfulgt av ‘mafian’, og jeg ble forsøkt drept da jeg var på min onkel Martin Ribsskog sin samboer Grete Ingebrigtsen sin gård i Kvelde. Så det er mye rart, så jeg tenkte kanskje at disse prestebarna visste noe mer om hvordan det gikk med søstera mi Pia, i Larvik, etter at jeg flytta til faren min, på Bergeråsen, tre-fire år før søstera mi Pia også flytta til min far, (selv om han da hadde flytta fra meg, og til ei dame på Bergeråsen ved navn Haldis Humblen). Så det er mye rart, så jeg prøver å få tak i folk fra oppveksen min osv., da. Håper dette er i orden!

31. juli 2013

Jeg sendte en e-post til Anne-Katrine Skodvin i ICA

Gmail – Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>

Wed, Jul 31, 2013 at 6:26 PM

To:
anne-kathrine.skodvin@ica.no

———- Forwarded message ———-
From: <ceo.customerservice@tesco.co.uk>

Date: Wed, Jul 31, 2013 at 2:52 PM
Subject: Email to the Chief Executive’s Office
To: eribsskog@gmail.com

Dear Mr Ribsskog Thank you for your email. Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive’s Office. Kind regards David Upstone
Customer Service Executive Tesco Logo

……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 30/07/2013
Subject: Update/Fwd: Email to the Chief Executive’s Office Hi, I’ve checked on Wikipedia now. And Storebrand had a profit of NOK 1471 million, in 2010, it says. http://en.wikipedia.org/wiki/Storebrand And Tesco had a net income of £124 million, it says. http://en.wikipedia.org/wiki/Tesco So Tesco had a lower profit, even if Tesco has 537 784 employees. And Storebrand has 2160 employees. That says something about that Tesco aren’t that well run, I think. Could it be the problem with the baskets? Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 30, 2013 at 4:39 PM
Subject: Re: Email to the Chief Executive’s Office
To: ceo.customerservice@tesco.co.uk
Hi, I’ve studied Information Management in Norway, for two years, in the late
80’s and early 90’s. And as part of a Management/Organisation-module there, I contacted the big
Norwegian insurance-company UNI Storebrand, and they sent me their
organisation-map. They are also a big company, so I don’t buy this. I don’t need a very detailed organisation-map. A general one would be ok, then I would at least get the overview on how
your customer service is organised. Erik Ribsskog On Tue, Jul 30, 2013 at 4:33 PM, <ceo.customerservice@tesco.co.uk> wrote: > **
> Dear Mr Ribsskog
>
> Thank you for your email. I am sorry that you are unhappy with my
> response, this certainly was not my intention.
>
> I am sorry that you do not wish to meet with Colin, he is certainly best
> placed to deal with your concerns. As you are aware, the position on our
> baskets has already been explained to you, and this remains unchanged.
>
> As Tesco is such a large company, I cannot provide you with an overall
> organisation structure. However as explained, this office is the highest
> point of escalation for customer complaints.
>
> Many thanks once again for contacting the Chief Executive’s Office.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 29/07/2013
>
>
> Subject: Re: Email to the Chief Executive’s Office
>
> Hi,
>
> I’ve asked for an organisation-map.
>
> And Tesco are registered at the London Stock Exchange, (I’ve read on
> Wikipedia), so you should have one, I think.
>
> I want to please have your organisation-map before I go on with this.
>
> Or if you have a link to a web-site with that map on, that would also be
> fine.
>
> Also, when I complain to you, then I don’t have to deal with the Store
> Manager.
>
> I’ve worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
>
> And the Area Manager, (Anne-Kathrine Skodvin), wouldn’t always tell me who
> had complained about the shop I ran, (as I remember it).
>
> So there’s no need for me to deal with the Store Manager directly as I see
> it.
>
> As I’ve explained I’d prefer if Tesco’s central organisation could be like
> a buffer between me and the staff in the mentioned shop, (Tesco Walton).
>
> Thanks in advance for the help with this!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your email.
> >
> > As advised, Colin Richardson, the Walton Store Manager, would be happy to
> > meet with you in store to discuss any concerns you may have. I really do
> > hope that you will choose to meet with him.
> >
> > The Chief Executive’s Office is the highest point of escalation as we
> > reply on behalf of our board members. Regrettably there is nothing
> further
> > I can add on this matter.
> >
> > Many thanks once again for contacting the Chief Executive’s Office.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 29/07/2013
> >
> >
> >
> > Subject: Re: Email to the Chief Executive’s Office
> >
> > Hi,
> >
> > and how do you explain that Tesco wants to have many different types of
> > baskets with the same volume that doesn’t mix/stock?
> >
> > Also, it’s not the first time I’ve complained about the Sun Sip-cola
> being
> > sold out.
> >
> > I think it’s better if your office serves as a buffer, between me and the
> > Tesco Walton-employees, if that’s alright.
> >
> > I would have liked to asked your line-manager if that’s alright.
> >
> > And I would have wanted him/her to explain about the ‘basket-case’.
> >
> > Thanks in advance for the help with this.
> >
> > Erik Ribsskog
> >
> >
> > On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> > > **
> >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your patience while this matter has been investigated.
> > >
> > > It was disappointing to learn that our Walton store did not have the
> > items
> > > you wanted in stock during your visit on the 23rd July, I am sorry for
> > the
> > > inconvenience caused.
> > >
> > > I have raised with matter with Colin Richardson, the Walton Store
> > Manager,
> > > he has asked me to pass on his apologies to you. Colin has advised that
> > the
> > > items are now back in stock and that he would be happy to meet with you
> > in
> > > store to discuss any concerns you may have. He has also advised that he
> > > would like to give you a couple of bottles as a way to apologise for
> this
> > > matter arising.
> > >
> > > I have reviewed the previous correspondence you have had with this
> office
> > > and I can confirm that our position is unchanged with regard to our
> > > baskets. I am sorry that you will be disappointed with my response.
> > >
> > > Thank you for taking the time to contact the Chief Executive’s Office.
> If
> > > you have any further queries please don’t hesitate to get back in
> touch.
> > >
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 26/07/2013
> > >
> > >
> > > Subject: Re: Email to the Chief Executive’s Office
> > >
> > >
> > > Ok,
> > >
> > > I’ve sent you a lot of complaints earlier, you see.
> > >
> > > And I started sending them to this e-mail address, a couple of years
> > ago, I
> > > think.
> > >
> > > So now I send all the Tesco-complaints to this e-mail-address.
> > >
> > > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > > wanted to complain about, by the way.
> > >
> > > And that’s the baskets.
> > >
> > > Tesco Walton now have three different types of baskets.
> > >
> > > One type which is made of dark blue plastic.
> > >
> > > One type which is made of a bit less dark blue plastic.
> > >
> > > And a type which is made of metal.
> > >
> > > And these three basket-types doesn’t stock with the other basket-types.
> > >
> > > So it’s a bit chaotic in the check-out-area, with the baskets.
> > >
> > > Since they don’t stock.
> > >
> > > If I put a dark blue basket on top of a less dark blue.
> > >
> > > Then the dark blue basket doesn’t fit, in the less dark blue.
> > >
> > > Even if they are about the same size, in litres, (it looks like to me).
> > >
> > > Also the metal ones are about the same size in litres, (like it looks
> to
> > > me).
> > >
> > > I think it’s odd that a big organisation like Tesco isn’t stream-lined.
> > >
> > > I have to focus on the baskets when I shop at Tesco Walton.
> > >
> > > It’s like you have to be an expert on Tesco-baskets to shop there, I’d
> > say.
> > >
> > > It’s like you want to bully the custommers from Sainsbury and Asda who
> > want
> > > to try Tesco for a change.
> > >
> > > Then you aren’t going to get many new customers, perhaps.
> > >
> > > If this isn’t something you do to make people use the trolleys then.
> > >
> > > Because I’ve worked in a grocery-chain named Rimi, in Norway.
> > >
> > > And they were a bit sceptical with having baskets, in the shops.
> > >
> > > They only wanted trolleys, (for the customers).
> > >
> > > Since customers with trolleys usually buy more, than if they use a
> > basket,
> > > to put their groceries in.
> > >
> > > But three types of baskets.
> > >
> > > Which doesn’t stock.
> > >
> > > I think this is how a shop in the third world would have done it.
> > >
> > > Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
> > >
> > > And it’s almost the same at Tesco Liverpool One.
> > >
> > > Except that I haven’t seen the metal-baskets there.
> > >
> > > But they have two types of blue baskets, (with the same volume), that
> > > doesn’t mix, when one stock them.
> > >
> > > And that’s odd for a new shop like that.
> > >
> > > Liverpool One has only been around for two or three years.
> > >
> > > And this is also a Super-store.
> > >
> > > So then it looks like to me that Tesco has problems when they want to
> > have
> > > a ‘chaos-system’, like this, with the shopping-baskets.
> > >
> > > (I’ve studied Information Management and have gone to commerce-school
> and
> > > have worked as a retail-manager.
> > >
> > > We learned at commerce-school that ‘the custommer is always right’.
> > >
> > > But I don’t think Tesco agrees with this, when I see many different
> types
> > > of baskets, that doesn’t stock, in your shops.
> > >
> > > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > > honest.
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >
> > > > **
> > >
> > > > Our Ref 15143479
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your email addressed to our Chief Executive, to which I
> > > have
> > > > been asked to respond. Please accept my apologies for the delay in
> > doing
> > > > so.
> > > >
> > > > I

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31. juli 2013