Stikkord: E-post

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Mar 21, 2013 at 6:58 PM

To:
Lauren.Pritchard@webershandwick.com

Hi again,

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 21, 2013 at 6:51 PM
Subject: Re: Update/Fwd: Complaint
To: “Pritchard, Lauren (MAN-WSW)” <Lauren.Pritchard@webershandwick.com>

Hi,

I will ask a member of the regional team responsible for the store to contact you – can you please provide a contact number and postal address to make this possible?

Best wishes,
Lauren
Aldi Customer Services Team

Sent: 20 March 2013 22:27
To: customer-services@aldi.co.uk
Subject: Update/Fwd: Complaint

·        

·         Hi,

yesterday I was at Aldi in Walton Road, in Liverpool.

I thought I’d buy a sandwich there.

First there only ham & mustard-sandwiches there, (and no e.g. prawn & mayo-sanwiches, that I usually buy).

Also there were no 0.5 liter water, in the check-outs, like usual, in this shop.

I therefore grabbed a water-bottle in the soda-department.

But when I got two the long queues in the two open tills, then an African-looking security-guard told me I couldn’t buy the water, (since it was only sold in multi-packs).

I told him you just to sell water in the check-out.

He asked me when that was.

And I said first some weeks ago.

And then some months ago.

Since it’s been some months, (I think), since I bought a sandwich, (for brunch), in this shop.

He then didn’t say anything, other than that I couldn’t buty the water.

I then had to go back to the soda-department, with the water-bottle.

I there noticed that from the open twelve-pack, it was only six bottles left, (including mine).

So I brought the multipack-packaging and the six bottles, to an unused tile, where the security-guard stood.

I asked him where the other six bottles where.

‘In the check-outs’, (or something), he said.

I told him the staff should keep an eye on the soda-department, and removed opened multi-packs then.

Which I don’t think Aldi does.

Because the same thing has happened to me, with multi-packs with two liter-bottles, of water, at Aldi St. Johns Shopping Centre, in Liverpool City Centre.

This time I saw it was a PLU-code, on the packaging, (for the 12-pack with 0.5 liter-bottles with water), so I thought they could be registered at the check-out, as 1/12 * PLU-code, (like I used to do sometimes, when I worked as a retail manager, in the Rimi grocery chain, in Norway).

But no.

I couldn’t buy the water, the security-guard told me.

I then said ok, and that he should tell the staff, to be more thorough, when they walk through the shop, (and remove opened multi-packs from the shop-area).

The security-guard wondered if I wanted to speak with the Store Manager.

I said, I didn’t have to, (because I thought it was a bit dum, to say the same things twice).

I said I could just send Aldi an e-mail.

(But today I couldn’t find your e-mail adresse, because it wasn’t one on your website, so I try to write on Facebook).

The security-guard didn’t want me to go to the check-out.

He insisted on calling the Store Manager on the calling-phone, in the mentioned un-used till.

A guy in his 20’s with a hooded jacket, (which mostly covered his dark hair), appeared.

I asked him if he was the manager.

He said yes.

I complained about that you had stopped selling the water, which I started to buy, on impulse, last automn, in the check-out.

He didn’t say anything, other than that I couldn’t buy the water.

Since it was from a multi-pack.

I told him it was displayed, in the soda-department.

And a collegue of the manager appeared, (a quite low guy with blond hair).

He answered for the manager, that ‘someone’ had opened the multi-pack.

I counted the bottles.

‘One, two, three, four, five, six’.

And asked where the other six bottles where.

They had fallen down from the display, the blond guy said.

Also a brunette Aldi-woman in her 20’s appeard.

So I spoke with four Aldi-staff, (I reackon the security-guard is also Aldi-staff and not e.g. Securitas-staff, so I also count him then).

So it was a bit intimidating, I think.

It wasn’t enough that I complained to one staff.

I had to complain to four staff, who all of them placed themselves close to me.

At Rimi I was thought that all staff should be able to recieve a complaint.

But at Aldi you need four staff to do this, it seems.

I then said that ‘I’ve helped you then, and put the bottles there, so you can put them in the storage’.

And the blond guy said ‘fine’ or something.

Then I went to pay for the sandwich.

But the queues were very long and slow.

So I decided I didn’t want to stand in them, just for the sandwich.

(Also at Home Bargains I’ve seen a sign, that they are supposed to open a new till, if there are more than three custommers in the lines.

This they also said at Rimi.

But I remember also from Aldi in Sunderland, (the one close to the Forge, where I lived on campus, when I studied at University of Sunderland, in 2004/05).

That they also had more than three custommers in each line, without opening a new till.

So this is poor custommer-service I think).

Also I remember spotting one 0.5 litre bottle of water, in one of the open check-outs, while I spoke with your four staff.

I think you should really sell singe bottles of water.

I used to work as a Store Manager, in Rimi, in Norway, and just let the custommers buy the raisins, from multi-packs, after they asked.

They wanted to give a box of raisins, to crying babies.

So you could just sell from open multi-packs, I think.

If you don’t, you should at once remove opened multi-packs.

Often open multi-packs of water, is displayed, in your shops.

You could tell the check-out staff, to call the managers, when they find out, that a multi-pack has been opened.

Yesterday five people were tricked by the opened multi-pack, and were refused to buy displayed water-bottles.

If your cashier had called the manager, at once, about this.

Then the manager could have taken the opened multi-pack, to the storage, and no custommers would be tricked.

It was also strange that you first sell water in the check-outs, (where the purchases will be impulse-based.

E.g. I thought, when I saw the water: ‘Oh, have Aldi started selling water in 0.5 litre bottles, that I didn’t know, that goes well with my sandwich’.

And a few months later, I’m not allowed to buy a 0.5 litre bottle, which is displayed, in the soda-department.

I know that Aldi is German, (at least I think so), but do you have to run the Aldi-shops, like it was the Gestopo that runs them?

And why did you stop selling the 0.5 litre water-bottles?

And why don’t you let custommers buy from opened multi-packs which are displayed, in the soda-department.

And why don’t you remove opened multi-packs at once?

And why don’t you open a new till, when there are more then three custommers in a queue, (like e.g. Home Bargains and Rimi/ICA does?).

Regards,

Erik Ribsskog

o    

o    

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Complaint

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Mar 21, 2013 at 6:51 PM

To:
“Pritchard, Lauren (MAN-WSW)” <Lauren.Pritchard@webershandwick.com>

Hi,

I will ask a member of the regional team responsible for the store to contact you – can you please provide a contact number and postal address to make this possible?

Best wishes,
Lauren
Aldi Customer Services Team

Sent: 20 March 2013 22:27
To: customer-services@aldi.co.uk
Subject: Update/Fwd: Complaint

·        

·         Hi,

yesterday I was at Aldi in Walton Road, in Liverpool.

I thought I’d buy a sandwich there.

First there only ham & mustard-sandwiches there, (and no e.g. prawn & mayo-sanwiches, that I usually buy).

Also there were no 0.5 liter water, in the check-outs, like usual, in this shop.

I therefore grabbed a water-bottle in the soda-department.

But when I got two the long queues in the two open tills, then an African-looking security-guard told me I couldn’t buy the water, (since it was only sold in multi-packs).

I told him you just to sell water in the check-out.

He asked me when that was.

And I said first some weeks ago.

And then some months ago.

Since it’s been some months, (I think), since I bought a sandwich, (for brunch), in this shop.

He then didn’t say anything, other than that I couldn’t buty the water.

I then had to go back to the soda-department, with the water-bottle.

I there noticed that from the open twelve-pack, it was only six bottles left, (including mine).

So I brought the multipack-packaging and the six bottles, to an unused tile, where the security-guard stood.

I asked him where the other six bottles where.

‘In the check-outs’, (or something), he said.

I told him the staff should keep an eye on the soda-department, and removed opened multi-packs then.

Which I don’t think Aldi does.

Because the same thing has happened to me, with multi-packs with two liter-bottles, of water, at Aldi St. Johns Shopping Centre, in Liverpool City Centre.

This time I saw it was a PLU-code, on the packaging, (for the 12-pack with 0.5 liter-bottles with water), so I thought they could be registered at the check-out, as 1/12 * PLU-code, (like I used to do sometimes, when I worked as a retail manager, in the Rimi grocery chain, in Norway).

But no.

I couldn’t buy the water, the security-guard told me.

I then said ok, and that he should tell the staff, to be more thorough, when they walk through the shop, (and remove opened multi-packs from the shop-area).

The security-guard wondered if I wanted to speak with the Store Manager.

I said, I didn’t have to, (because I thought it was a bit dum, to say the same things twice).

I said I could just send Aldi an e-mail.

(But today I couldn’t find your e-mail adresse, because it wasn’t one on your website, so I try to write on Facebook).

The security-guard didn’t want me to go to the check-out.

He insisted on calling the Store Manager on the calling-phone, in the mentioned un-used till.

A guy in his 20’s with a hooded jacket, (which mostly covered his dark hair), appeared.

I asked him if he was the manager.

He said yes.

I complained about that you had stopped selling the water, which I started to buy, on impulse, last automn, in the check-out.

He didn’t say anything, other than that I couldn’t buy the water.

Since it was from a multi-pack.

I told him it was displayed, in the soda-department.

And a collegue of the manager appeared, (a quite low guy with blond hair).

He answered for the manager, that ‘someone’ had opened the multi-pack.

I counted the bottles.

‘One, two, three, four, five, six’.

And asked where the other six bottles where.

They had fallen down from the display, the blond guy said.

Also a brunette Aldi-woman in her 20’s appeard.

So I spoke with four Aldi-staff, (I reackon the security-guard is also Aldi-staff and not e.g. Securitas-staff, so I also count him then).

So it was a bit intimidating, I think.

It wasn’t enough that I complained to one staff.

I had to complain to four staff, who all of them placed themselves close to me.

At Rimi I was thought that all staff should be able to recieve a complaint.

But at Aldi you need four staff to do this, it seems.

I then said that ‘I’ve helped you then, and put the bottles there, so you can put them in the storage’.

And the blond guy said ‘fine’ or something.

Then I went to pay for the sandwich.

But the queues were very long and slow.

So I decided I didn’t want to stand in them, just for the sandwich.

(Also at Home Bargains I’ve seen a sign, that they are supposed to open a new till, if there are more than three custommers in the lines.

This they also said at Rimi.

But I remember also from Aldi in Sunderland, (the one close to the Forge, where I lived on campus, when I studied at University of Sunderland, in 2004/05).

That they also had more than three custommers in each line, without opening a new till.

So this is poor custommer-service I think).

Also I remember spotting one 0.5 litre bottle of water, in one of the open check-outs, while I spoke with your four staff.

I think you should really sell singe bottles of water.

I used to work as a Store Manager, in Rimi, in Norway, and just let the custommers buy the raisins, from multi-packs, after they asked.

They wanted to give a box of raisins, to crying babies.

So you could just sell from open multi-packs, I think.

If you don’t, you should at once remove opened multi-packs.

Often open multi-packs of water, is displayed, in your shops.

You could tell the check-out staff, to call the managers, when they find out, that a multi-pack has been opened.

Yesterday five people were tricked by the opened multi-pack, and were refused to buy displayed water-bottles.

If your cashier had called the manager, at once, about this.

Then the manager could have taken the opened multi-pack, to the storage, and no custommers would be tricked.

It was also strange that you first sell water in the check-outs, (where the purchases will be impulse-based.

E.g. I thought, when I saw the water: ‘Oh, have Aldi started selling water in 0.5 litre bottles, that I didn’t know, that goes well with my sandwich’.

And a few months later, I’m not allowed to buy a 0.5 litre bottle, which is displayed, in the soda-department.

I know that Aldi is German, (at least I think so), but do you have to run the Aldi-shops, like it was the Gestopo that runs them?

And why did you stop selling the 0.5 litre water-bottles?

And why don’t you let custommers buy from opened multi-packs which are displayed, in the soda-department.

And why don’t you remove opened multi-packs at once?

And why don’t you open a new till, when there are more then three custommers in a queue, (like e.g. Home Bargains and Rimi/ICA does?).

Regards,

Erik Ribsskog

o    

o