johncons

Stikkord: E-post

  • Jeg sendte enda en ny e-post til Sainsbury’s


    Gmail – RE: Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284725040]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284725040]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Mar 2, 2013 at 5:43 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    you blame this on ‘unforessen cicumstances’.

    Ok, so all you staff didn’t do their job, after closing-time, on Wednesday.

    They just started to drinking and partying, and went to a club or pub, I guess.

    This sounds strange, to me.
    At least you could have had a sign there, (around the gate to the passage self-service tills), telling the custommers that the other self-service check-outs were available, at the other side of the cafeteria.

    This would have been better custommer-service, I think.
    And it also seemed like a group of higher managers, (or something), was monitoring how the custommers behaved, due to that you’d closed these six self-service tills, which normally are open.


    This was a bit unpleasant, I think.

    A group of people were just standing there monitoring the custommers.
    I think this group of people could have fixed the self-service check-outs instead.

    Instead of just standing there.
    It’s a bit inpolite to monitor your custommers like that, I think.

    I haven’t seen anything like that, while I worked for almost a lifetime, in retail, in Norway.

    Regards,

    Erik Ribsskog

    On Sat, Mar 2, 2013 at 4:24 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email I’m sorry our self scan checkouts were closed when you visited our Rice Lane store on Thursday. I can appreciate your frustration as you would not expect all six check outs to be out of order.

    I have spoken with Julie Clarke, Checkout Manager. She has informed me that our self scan checkouts are updated on Wednesday night to ensure they have the required funds to be suitable for use by our customers.  Due to unforeseen circumstances this update did not take place. The resulting action was that our self scan check outs could not be in operation on Thursday until they had been properly updated.

    We appreciate the confusion this may have caused but took all possible steps to minimize any inconvenience caused by ensuring all available checkouts were open for our customers.

    I hope this clarifies the actions taken in store on this day.  We’re grateful to you for getting in touch and hope to see you again soon.

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:33:45 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    today, (Thursday), I was at this store again, (at around 3.30PM).

    All the six self-service check-outs, close to the exit-doors, where closed.

    A group of higher managers, (I think it must have been), were standing close to the four other self-service check-outs, on the other side of the cafeteria.


    What was going on here?

    How can six out of six self-service tills suddently not work?

    Are you co-operating with the candid camera or something?

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Feb 28, 2013 at 12:27 AM
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
    To: customerservice@sainsburys.co.uk

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Sat, Mar 2, 2013 at 5:28 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    like I wrote in the first e-mail about this problem.
    If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


    The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers’ bank-accounts.
    So is the UK more than 20 years behind Norway, when it comes to this?

    This doesn’t seem likely, to me.

    I wonder if there have been some ‘Gremlins’ here, messing with my account.

    I think it’s poor custommer-service, that you don’t investigate what has happened here.

    I have also gone to business-school, and learned that the custommer is always right.
    I think the UK is poor on custommer-service.

    You should learn from the USA, I think.

    It doesn’t seem you have a custommer-service attitude, (towards custommers), here in the UK.


    Erik Ribsskog

    On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

    Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

    As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

    I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

    As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

    I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

    I appreciate you taking the time to get in touch.

     

    Kind regards

    Stacey Cannon | Careline Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 01.03.2013 04:50:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Hi,

    thank you for your e-mail!

    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.

    You are just being lazy here, it seems to me.


    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

  • Jeg sendte en e-post til Tekna


    Gmail – Medlemskap/Fwd: Påminnelse/Fwd: Oppdatering/Fwd: Utmelding

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Medlemskap/Fwd: Påminnelse/Fwd: Oppdatering/Fwd: Utmelding



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 7:52 PM

    To:
    post@tekna.no

    Hei,

    er dere sikre på at jeg ikke kan bli medlem hos dere?

    For Nito svarer ikke.


    Jeg har studert fem år, på høyere utdanning.
    To år ved NHI, (informasjonsbehandling), i studieårene 1989/90 og 1991/92.

    To år ved HiO IU, (IT), studieårene 2002/03 og 2003/04.

    Og et år ved University of Sunderland, (Computing), studieåret 2004/05.

    Og jeg prøver å få noen bedre grader, fra disse akademiene.


    Men de er litt treige, for å si det sånn.
    Jeg har også en nettbutikk, som jeg har laget selv, fra år 2011 til dags dato, nemlig www.posegodt.net.


    Håper jeg kan bli medlem siden NITO bare skøyer med meg.

    Mvh.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: 2013/1/12
    Subject: Påminnelse/Fwd: Oppdatering/Fwd: Utmelding
    To: epost@nito.no

    Hei,

    jeg kan ikke se at jeg har mottatt noe svar på denne e-posten, så jeg sender en påminnelse om dette.


    Håper dette er i orden!

    Mvh.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: 2012/11/20
    Subject: Oppdatering/Fwd: Utmelding
    To: epost@nito.no

    Hei,

    jeg så i VG.no nå at dere har fått ny ledelse.

    Jeg er fortsatt arbeidsledig i England, og arbeidsformidlingen her tuller med meg.

    Så jeg lurte på om jeg kunne få et sånt nødlån som dere skriver om, på nettsidene deres, siden jeg har vært medlem hos dere før.

    Håper dette er i orden!

    Mvh.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: 2010/12/13
    Subject: Utmelding
    To: epost@nito.no

    Hei,

    jeg har havnet i en vanskelig situasjon, i utlandet, etter at jeg overhørte det, at jeg var forfulgt av ‘mafian’, i Oslo, i 2003, uten å være noe kriminell, eller lignende.


    Jeg ble også forsøkt myrdet, på Grete Ingebrigtsen sin gård, i Kvelde, i 2005.


    Politiet gir meg ingen av mine rettigheter, de vil ikke si hvem denne ‘mafian’ er, og de vil ikke etterforske mordforsøket mot meg.

    Dere hos NITO, gir meg ingen hjelp med dette, enda jeg har vært medlem hos dere, i over et år nå.


    Dere hjelper meg ikke når banken ikke vil gi meg NITO-kortet, som ville hjulpet meg å rydde opp dette, noe som burde være en selvfølge, at dere burde være solidariske, i forbindelse med, og si at jeg også, som NITO-medlem, burde fått det kortet.


    Men dere er bare ignorante, ovenfor denne trakasseringen av meg, fra deres bank-samarbeidspartner.

    Dere vil heller ikke hjelpe meg med CV-en min, enda dette er et tilbud dere gir til deres medlemmer.


    Ei heller kurs vil dere gi meg hjelp til, enda jeg fikk graden min, fra HiO IU, på rundt den samme tiden, som jeg ble medlem hos dere, og i så henseende, burde blitt sett på et studentmedlem, mener jeg.
    Dere svarer ikke engang på mine klager på dette, og jeg har fått en artikkel, om likestilling, fra President Marit Stykket sin e-post adresse.

    Så om dere ‘kødder’ med meg, siden jeg er mann?
    Det er jo helt borti natta og hinsides alt som forbindes med en interesseorganisasjon.

    Så det her synes jeg er jævlig dårlig, for å si de rett ut, og jeg vil ikke være medlem i en så handlingslammet organisasjon, som dere er, for det tyder på at noe er alvorlig galt hos dere, vil jeg si.

    Så denne organisasjonen deres vil ikke jeg være med på å legitimere.

    Erik Ribsskog

  • Jeg sendte en ny e-post til Sivilombudsmannen


    Gmail – Klage på regjeringen

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Klage på regjeringen



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 5:53 PM

    To:
    Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,

    nå sitter regjeringen og leser om meg, på nettet, igjen.
    (Se vedlagt skjermbilde fra tracking-cookie-programmet, på bloggen min).
    Jeg mener at byråkratene ikke skal blande saker.


    De skal behandle alle likt, uansett om de står omtalt, på intenett, eller ikke.

    Hvorfor søker Regjeringen om meg?

    Er det noe mafia?
    Disse folka klarer visst ikke å behandle folk likt.

    Dem må liksom kødde så mye.
    Jobben deres er å behandle folk likt, med de er visst værre enn apekatter og skravlekjærringer, synes jeg at det virker som.

    Det er et demorkratisk problem, i Norge, at det sitter for mange innavla bestemødre rundt omkring, i forvaltningen, som bruker følelsene sine, for å bestemme, om folk skal få sine rettigheter.

    Er norge et bestemorstyre, eller hva foregår?

    Dette er som de russiske bestemor-dukkene, som har flere dukker inni seg.


    Russisk mafia, må man vel si.
    Hva sier dere til dette hos Sivilombudsmannen?

    Sånn her kan vi vel ikke ha det?

    Erik Ribsskog


    regjeringen søker på google.JPG
    144K

    PS.
    Her er vedlegget:
    regjeringen søker på google
  • Jeg sendte en ny e-post til Asda


    Gmail – Response from ASDA (Ref #000000037172872)

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Response from ASDA (Ref #000000037172872)



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 5:11 PM

    To:
    Victoria Duffy <Victoria.Duffy@asda.co.uk>

    Hi,

    thank you for your e-mail!

    That superstore probably has a hundred or so employees, so who the Store Manager is, I don’t know.

    And the store is open 24 hours, so the Store Manager isn’t always going to be at work.


    (And I’ve worked as a Store Manager myself, (in Norway), and I had some pretty strange collegues, if I dear to say that).
    So I think it’s easier, to send about this, by e-mail.

    You hope I’m happy now, since you have dealt with my complaints.

    But earlier I’ve complained about that your ‘big’ Asda-women, are standing in the relatively small passage, at the ‘gate’, for the self-service-tills.

    And this has happened again.
    It’s so small place, in the gate to the self-service-tills.
    So I’m not sure if the staff are meant to stand there.


    Sainsbury’s have broader gates, to the self-service tills, I’ve noticed.

    And I wasn’t even half-finished with shopping, on Wednesday.
    Why did your staff want to show me where the next free till was, when I wasn’t finished shopping?

    I’ve also worked for almost a lifetime, in retail, so I’m quite able to see where the free tills are myself, by the way.

    So this was really like something very dumb, I think I have to say.
    And I’m not sure if these three women were talking.

    I only one of the screaming, to me, while she pointed at the till.
    But there were there Asda-women standing in a group, close together, in the corner, by the frozen pizzas.


    And the youngest women, in the middle, (a woman in her 20’s perhaps, with curly hair, I think), was screaming.
    And to older women, (in their 40’s perhaps), where standing on each side of her, pretty close.

    So this didn’t seem very work-related, to me.
    Since they were just standing there, and they didn’t stock shelves, or anything.

    But I didn’t hear them chatting eighter.


    They were like observing, I think.

    At least they were observing me, I think it seemed like.

    And there was also a male Asda staff, in the neigbour aile.
    He drove around on a pallet, with an electrical trolley.

    So that’s why I must have stopped a bit.

    Because I was a bit aware of the shelf-stocker, and where he was driving the pallet.

    But this group of women, didn’t speak to the shelf-stocker, (or the cashier).

    They were just standing in the corner there.

    So it seemed pretty strange, I think I have to say.
    I’ve worked in a hyper-market, (which is the same as a super-store, I think), called OBS Triaden, in Norway.
    And I worked there for two years, in a gap-year from my studies, and then beside my studies.

    And I never saw anything like that, at OBS Triaden.
    Because these Asda-staff were just standing close together, in a small group, without doing anything at all, (except perhaps observing), it seemed to me.

    Just as an update.
    Regards,
    Erik RIbsskog

    On Fri, Mar 1, 2013 at 4:13 PM, Victoria Duffy <Victoria.Duffy@asda.co.uk> wrote:

     Hi Mr Ribsskog

    Thanks for responding to my colleague Bruno’s email.

    I’m sorry you’ve had another poor experience at our Walton store. I can understand why you’re unhappy as you wanted help finding pizza’s and my colleague just wanted to show you where the next free till was. I’m also concerned colleagues were stood about talking instead of helping customers.

    I’ve contacted Carl Davis, the General Store Manager, at Walton. Carl will investigate all the issues you’ve raised to ensure our customers have the best experience possible. If you do have any further problems Carl will be happy to speak to you at store.

    I trust the action Carl and we’ve taken will restore your faith in Asda. Should you wish to discuss this any further please call me on  0800 952 0101.

    Kind Regards

    Vicki Duffy
    ASDA Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us
    Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Bruno Wilson

    Asda House Contact Centre

    Tel: 0800 952 01 01
    Ext: 66457

    ASDA Saving You Money Every Day

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 27 February 2013 23:47
    To: Bruno Wilson
    Subject: Re: Response from ASDA (Ref #000000037049601)

    Hi,

    today I again shopped as Asda Walton.

    And three women were standing in a group, in a corner not far from the frozen pizzas.

    At around 10 PM, when you turn of some of the lighting in the shop, (it seems to me).

    (Even if the shop is open all night on week-days).

    One of the women started pointing at a check-out, when I really tried to find the frozen-pizzas again.

    She thought I looked for the check-out, she said, after she had pointed at the check-out, a number of times.

    I explained I was looking for the frozen pizzas, and then she pointed at them.

    But do you employ witches, at Asda?

    Since they stand like that and try to read peoples minds?

    And don’t this staff have rest-rooms?

    (A place to sit during their breaks).

    How can your staff act like this?

    Is this the candid camera or something?

    Erik Ribsskog

    On Wed, Feb 20, 2013 at 2:50 PM, Bruno Wilson <Bruno.Wilson@asda.co.uk> wrote:

    Hi Erik

    Thanks for getting back to us.

    Just to clarify, your comments and feedback have been noted and passed onto Carl Davies General Store Manager at Walton. Carl will be taking the necessary action to ensure a similar incident doesn’t occur again. I really appreciate your feedback, it’s always good to hear what our customers think about Asda.

    I trust the action we’ve taken will go someway to restoring your faith in Asda.  If you need any further help, please call me or one of my colleagues on 0800 952 0101. Thanks again for writing to me and letting me help.

    Kind regards

    Bruno
    Bruno Wilson
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us. Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 18 February 2013 16:39
    To: David McKenna
    Subject: Update/Fwd: Response from ASDA (Ref #000000037015880)

    Hi,

    here are two photographs I took, outside Asda Walton, right after I had been refused to shop there, on Saturday 22/12, (by the big security-guard, in his 40’s or 50’s).

    It doesn’t seem to be that many custommers there, to me.

    (I’ve also attached a photo were I’ve put some more light and enhanced the colours, on the photo of the parking and enterance-area, of the shop, in a programme called Photo! Editor.

    Since I don’t have a blitz, on my a bit old-fashioned digital camera).

    Yet, your college Noel Wood, writes this, in his e-mail, from 11/2:

    ‘Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.’.

    I can’t see that this adds up.

    The store didn’t look busy, (at all), to me.

    Like I wrote in my previous e-mail.

    And like I think the photograph I took that day, right after your security-guard refused me to shop there, shows.

    So I don’t think you are that sincerere, to be true.

    At least you can’t blame me, for wondering, if you are sincere, (at Asda custommer support).

    Can you?

    Best regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Feb 18, 2013 at 3:53 PM
    Subject: Re: Response from ASDA (Ref #000000037015880)
    To: David McKenna <David.Mckenna@asda.co.uk>

    Hi,

    well, to be honest, I shoped at Asda Bootle twice, last week.

    (On Thursday and Friday, I think it must have been).

    And on Thursday, one of the staff there, (near the self-service check-outs), did some dance-moves, it seemed.

    So that was a bit odd, perhaps.

    But the self-service check-outs are constructed a different way, at Asda Bootle.

    There one have several groups of around four self-service machines.

    Where as on Asda Walton there is only one large group, with like ten or fifteen self-service machines.

    And they only have a small passage, for custommers to go throug, before scanning the goods.

    It’s more open, at Asda Bootle.

    There are more passages to go out, in the self-service-department.

    So to obstruct the custommers, the staff would have had to be more than one.

    Since there are at least two passages, in the self-service-department.

    Perhaps the staff, in the self-service-department, should have a chair or something, (so that they didn’t have to stand all day).

    I remember from working in the fresh-food-departement, on Saturdays, at OBS Triaden, (after starting there as a cashier), that I got tired feet.

    When I had to stand all day, (from 9AM to 6PM), on the Saturdays.

    On Friday, at Asda Bootle, I overheard that the self-service-staff were coached.

    A woman in her 40’s or 50’s, coached Ashley, (a blond tenage-girl), and Laura, (a brunette teenage-girl).

    (Or perhaps I mixed them up).

    To switch passages.

    So it ended with that the brunette tenage-girl, was standing and starring at me, (I have to say), from the neighbour-passage, while the blond switched, to ‘my’ passage.

    So this was perhaps a bit strange, given my complaints, about Asda Walton, and the ‘big’ self-service-woman there, (earlier last week).

    It was a bit strange that I should be starred at like that, I think.

    It seemed this was coached, a the self-service check-out manager-woman, (or something like that).

    But I’m very pleased to hear, that things are going to improve, at Asda Walton.

    I hope I don’t see the carriere-boxes on the floor there again.

    (For people to pick carriers from.

    While there are no carriers, in any of the 10-15 self-service check-outs).

    Because then I thought it was a ‘communist-shop’, or something.

    When I was a boy, (the summer I had my tent birthday), then my father and his brothers, brought their families with them, to Jugoslavia.

    Behind the iron-curtain.

    And I remember the food-shops there still.

    They only had one type of crisps, and one had to buy salt and pepper, to put in the bag, and then shake the crisp-bag, my uncle Håkon said.

    Then the crisps would be eatable, (he said).

    (But not as good as Norwegian crisps, of course).

    But I didn’t see boxes of carriers, on the floor, for custommers to grab carriers from, even behind iron-curtain, in communist Easter-Europe.

    (Before the Wall fall etc., about a decade later).

    So then I was a bit shocked, when I saw that, at Asda Walton, last week, I have to admit.

    So they fix that at the same time.

    And the first guy who answered me.

    He wrote that Asda Walton was very full of custommers, before midnight, Saturday before Christmas.

    (When I was refused by the security-guard to shop there, at around 11.45).

    But as an earlier Store Manager, and hyper-market-employee.

    I think this must have been a lie.

    I think I would have seen it, if that was true.

    Because i stayed outside Asda Walton, for a couple of minutes, discussing with the security-guard, etc.

    And I can’t remember seeing a singe customer walking out of the shop, during the time, that I stod outside the shop.

    (And the time I walked through the parking-area).

    So I wonder at least very much, if that was a lie, that the shop was packed with custommers, right before midnight, the Saturday before Christmas.

    At least this didn’t seem sincere to me, when I read that e-mail.

    Noone at the Asda custommer-service writes ‘Sincerely’, before their name.
    You just writes ‘Kind regards’.

    So I wonder if you aren’t sincere there, and just fabricate a lot of excuses, without really knowing what really happened.

    I’m not sure if I’m convinced that the situation isn’t like this.

    But it’s very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the ‘gate’, to the self-service-checkout-machines.

    Thanks again for updating about this.

    Best regards,

    Erik Ribsskog

    On Mon, Feb 18, 2013 at 2:52 PM, David McKenna <David.Mckenna@asda.co.uk> wrote:

    Mr Ribsskog

    Thank you for your reply to my colleague Katie’s email.

    I’m sorry you feel that we’ve been purposefully making the wrong conclusions to your emails. I’d like to assure you that this certainly isn’t the case as we try to put ourselves in our customer’s shoes in order to always provide a sincere response and , hopefully, resolution.

    Katie has made the General Store Manager at our Walton store aware of your concerns, and I’m sure that thanks to your feedback your experience won’t be repeated. I’m pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.

    If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.

    Kind regards

    David McKenna
    Asda Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us. Could you please quote the reference number which is in the ‘subject field’. This will help us to deal with your response quickly and efficiently

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 14 February 2013 12:21
    To: Katie Pyle
    Subject: Re: Response from ASDA (Ref #000000036974146)

    Hi,

    this wasn’t about being watched.

    I think I learned at school that people have an intimate-zone.

    That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.

    That’s inpolite I think.

    I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.

    And also there were bags in all the self-service check-outs.

    You should also follow the business-manners and call me Mr. Ribsskog, I think.

    It’s like you are a bunch of hippies if you use the first-name I think.

    And you are obviously making wrong conclutions purpously.

    You should be sincere, towards your customers, I think.

    You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.

    Please escalate this as a complaint to your line-manager, and start treating your customers with respect.

    Erik Ribsskog

    On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.

    I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.

    My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.

    Kind regards

    Katie Pyle
    Asda Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 12 February 2013 00:29
    To: Noel Wood
    Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)

    Hi,

    today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.

    She was acompanied by a security-guard, (it seemed), and another staff.

    It was a bit intimidating, I think.

    I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.

    I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.

    (The one with a Starbucks inside).

    So I think they do it wrong at Asda Walton.

    They stand to close to people when they go to the check-out, I think.

    I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.

    Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?

    Also these ‘Russians’ hadn’t put up the carriers, today.

    There were no carriers, at the self-service check-out.

    Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.

    It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Mon, Feb 11, 2013 at 3:30 PM
    Subject: Re: Response from ASDA (Ref #000000036930314)
    To: Noel Wood <Noel.Wood@asda.co.uk>

    Hi,

    this doesn’t make sense to me.

    I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

    I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

    Never once did we close early, due to that we had to get the customers out before closing-time.

    Why this focus on getting the custommers out before closing-time?

    At OBS Triaden we would just work untill all the custommers were out of the shop.

    We put the custommers first.

    You at Asda seem to put yourselves first then, I think, from your explanation.

    Erik Ribsskog

    On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

    Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

    We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

    I copied a link to our store opening times for you to look at.

    http://storelocator.asda.com/#!/

    I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

    Kind regards

    Noel

    Noel Wood
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/
    Please do not reply to this email. This is not a monitored inbox and you may
    not receive a reply. In order to receive a quick response, please contact us
    using this link, http://your.asda.com/contact-us Could you please quote the
    reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Your Asda email contact form submission

    Submitted: 2013-02-10 14:33:24 +0000

    From: Erik  Ribsskog

    Email: eribsskog@gmail.com

    Telephone: 1234

    Subject: customer_service

    Store Name: Asda Walton

    Enquiry:
    Hi,

    right before Christmas, I went to Asda Walton.

    You closed at midnight that day, and I was there at around a quarter to midnight.

    Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

    I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

    When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

    How do you at Asda practise this, I was wondering?

    Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

    Best regards,

    Erik Ribsskog

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    Ok,

    so this is only on Saturdays when you close at midnight then, I guess.

    Due to the trade-laws.

    You should perhaps write that you are open untill 11.45 PM then.

    Since I don’t know if everybody knows these trade-laws in their head.

    In Norway we also have trade-laws.

    But we are a bit more flexible, (as I remember it from working in Norway).

    There’s a similar law in Norway, but we have a different culture regarding this, I guess.

    In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.

    Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.

    (I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).

    But thanks for your reply anyway.

    Regards,

    Erik Ribsskog

    On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:

    Hi Erik

    Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.

    I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.

    As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.

    Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.

    I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.

    Kind Regards

    Rachel Nicholson
    Asda Service Team

    Tel: 0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/

    Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us
    Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 11 February 2013 15:30
    To: Noel Wood
    Subject: Re: Response from ASDA (Ref #000000036930314)

    Hi,

    this doesn’t make sense to me.

    I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

    I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

    Never once did we close early, due to that we had to get the customers out before closing-time.

    Why this focus on getting the custommers out before closing-time?

    At OBS Triaden we would just work untill all the custommers were out of the shop.

    We put the custommers first.

    You at Asda seem to put yourselves first then, I think, from your explanation.

    Erik Ribsskog

    On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

    Hi Erik

    Thanks for letting me know about your experience at our Walton store.

    I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

    Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

    We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

    I copied a link to our store opening times for you to look at.

    http://storelocator.asda.com/#!/

    I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

    Kind regards

    Noel

    Noel Wood
    Asda Service Team
    0800 952 0101

    Take the Asda Price Guarantee 10% challenge –
    http://www.asdapriceguarantee.co.uk/
    Please do not reply to this email. This is not a monitored inbox and you may
    not receive a reply. In order to receive a quick response, please contact us
    using this link, http://your.asda.com/contact-us Could you please quote the
    reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

    —-Your Original Comments Were—-

    Your Asda email contact form submission

    Submitted: 2013-02-10 14:33:24 +0000

    From: Erik  Ribsskog

    Email: eribsskog@gmail.com

    Telephone: 1234

    Subject: customer_service

    Store Name: Asda Walton

    Enquiry:
    Hi,

    right before Christmas, I went to Asda Walton.

    You closed at midnight that day, and I was there at around a quarter to midnight.

    Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

    I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

    When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

    How do you at Asda practise this, I was wondering?

    Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

    Best regards,

    Erik Ribsskog

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

    This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ————————————————————————————————— Asda Stores Ltd, Registered in England No. 464777. Registered Office: Asda House, Southbank, Great Wilson Street, Leeds LS11 5AD. —————————————————————————————————

  • Jeg sendte en ny e-post til Sainsbury’s


    Gmail – RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    RE: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:50 PM

    To:
    customerservice@sainsburys.co.uk

    Hi,

    thank you for your e-mail!
    I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

    I think it’s poor custommer-support, that I have to go in the bank, and ask them, what has happened.


    I’ve sent you the recepts and all, so this is something you could find out, I think.
    You are just being lazy here, it seems to me.

    Dear I ask to get this escalated again?

    Regards,


    Erik Ribsskog

    On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

    I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

    As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

    I hope this information is useful to you and we look forward to seeing you in store again soon.

    Kind regards

    Jamie Morris | Senior Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 28.02.2013 12:27:46 AM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

    Hi,

    I’ve worked as a store manager myself in Norway.


    And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

    So this wasn’t good custommer-support, I think.


    Can I escalate this to your line-manager, please?

    Erik Ribsskog

    On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Ribsskog

    Thanks for your email and further comments relating to your recent enquiry.

    I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

    I appreciate the time you have taken to contact us and I hope this information is helpful.

    Kind regards

    Ajay Chand | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 23.02.2013 04:27:35 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Re: Shopping instore [SR 1-284217844]

    Hi,

    thank you for your e-mail!

    I don’t think it could have been the card-provider, that the problem was with.


    Because like one can see, on the recepits, that I attach copies of.


    The card worked again, a minute after if first had been refused.

    So it was just a temporarely problem, it seems.


    But like I wrote to you earlier, I’ve worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

    And this was in 1990/91.


    But we had bank-terminals, in every other till.

    And even 20 years ago, this didn’t happen.


    If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


    So I think it’s to bad, that this worked in Norway, 20 years ago.


    But it doesn’t work in the UK, today.

    I know there is a company, in-between you and the banks.

    (I know, because I’ve also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

    So I think it could be some ‘Gremlins’ there perhaps.

    This company was called ‘Bank Accept’, (or something), in Norway.

    You probably have an equivalent, (to Bank Accept), here in the UK.


    So I send again about this.


    Perhaps you could escalate this to your line-manager.


    Erik Ribsskog

    On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

    Dear Mr Erik Ribsskog

    Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

    We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

    We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

    Kind regards

    Daniel Carr | Customer Manager

    Sainsbury’s Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
    customer.service@sainsburys.co.uk | 0800 636 262

    twitter.com/sainsburys | facebook.com/sainsburys

    [THREAD ID:1-4P5SS0]

    —–Original Message—–
    From: eribsskog@gmail.com
    Sent: 19.02.2013 03:24:16 PM
    To: “Customer.Service” <Customer.Service@sainsburys.co.uk>
    Subject: Shopping instore

    The following comments have been made:
    Full Name: Erik Ribsskog
    Email: eribsskog@gmail.com
    Telephone:
    Subject: Complaint
    User’s Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
    My visa card payment was first refused, even if there was enough money, on the account.
    I haven’t experienced this before.
    (Even if I’ve worked for almost a lifetime, in retail, in Norway).
    Do you need the recepit-number etc., to investigate this?
    Regards,
    Erik Ribsskog
    Address:
    Nectar Card Number:
    Order/Reference Number:
    Delivery Date:
    QUALITY
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes (batch; be; supplier):
    AVAILABILITY
    Product Name and/or barcode number:
    Store Name:
    Incident Date:
    GENERAL INFORMATION
    Store Name:
    Purchase Date:
    Product Name and/or barcode number:
    Other codes(batch; bbe; supplier):
    Reference: CTU-1361287453578-393

    **********************************************************************
    Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury’s based on price perception data.


    Don’t print this email unless you really need to; think of the environment and save a tree!


    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
    If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


    This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


    Email sent to Sainsbury’s systems may be monitored by the company.


    J Sainsbury plc (185647 England)
    Sainsbury’s Supermarkets Limited (3261722 England)


    Registered Offices:
    33 Holborn
    London EC1N 2HT
    **********************************************************************

  • Jeg sendte enda en e-post til Norsk Filminstitutt


    Gmail – Utsendelse av dokument etter krav om innsyn – dokument 71

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Utsendelse av dokument etter krav om innsyn – dokument 71



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:41 PM

    To:
    NFI <post@nfi.no>

    Cc:
    Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,
    hva skal dette bety?
    Jeg har aldri kommet med en eneste innsynsbegjering i hele mitt liv.
    Hvorfor sender dere meg denne dritten her?

    Erik Ribsskog

    2013/3/1 NFI <post@nfi.no>

    Til Erik Ribskog.

    Viser til ditt krav om innsyn i dokument 71 sak 11/00059.

    Dokumentet ligger som vedlegg.

    Med vennlig hilsen,

    Ellen M. Ceeberg

    NORSKFILMINSTITUTT

    ELLEN M. CEEBERG

    |  FØRSTEKONSULENT
    |  SAKSBEHANDLER ARKIV

    Jeg er på jobb hos NFI onsdag, torsdag og fredag

    TLF: 22 47 45 35/00  |  ellen.ceeberg@nfi.no |

    www.nfi.no
    FILMENS HUS  |  DRONNINGENS GATE 16  |  BOKS 482 SENTRUM  |  0105 OSLO

  • Jeg sendte en e-post til Norsk Filminstitutt


    Gmail – Utsendelse av dokumenter etter krav om innsyn – dokument 58 og 73

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Utsendelse av dokumenter etter krav om innsyn – dokument 58 og 73



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:37 PM

    To:
    NFI <post@nfi.no>

    Cc:
    Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,
    hva skal dette bety?
    Jeg har aldri kommet med en eneste innsynsbegjering i hele mitt liv.
    Hvorfor sender dere meg denne dritten her?

    Erik Ribsskog

    2013/3/1 NFI <post@nfi.no>

    Til Erik Ribsskog.

    Viser til ditt krav om innsyn i dokument 58 og 73 sak 08/00395.

    Dokumentene ligger som vedlegg.

    Med vennlig hilsen,

    Ellen M. Ceeberg

    NORSKFILMINSTITUTT

    ELLEN M. CEEBERG

    |  FØRSTEKONSULENT
    |  SAKSBEHANDLER ARKIV

    Jeg er på jobb hos NFI onsdag, torsdag og fredag

    TLF: 22 47 45 35/00  |  ellen.ceeberg@nfi.no |

    www.nfi.no
    FILMENS HUS  |  DRONNINGENS GATE 16  |  BOKS 482 SENTRUM  |  0105 OSLO

  • Jeg sendte en e-post til Vegvesenet


    Gmail – SV: Innsynskrav

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    SV: Innsynskrav



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:18 PM

    To:
    Danielsen Marit Arnekleiv <marit.danielsen@vegvesen.no>

    Cc:
    Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,
    hva skal dette bety?
    Jeg har aldri kommet med en eneste innsynsbegjering i hele mitt liv.
    Hvorfor sender dere meg denne dritten her?

    Erik Ribsskog

    2013/3/1 Danielsen Marit Arnekleiv <marit.danielsen@vegvesen.no>

    —–Opprinnelig melding—–
    Fra: eribsskog@gmail.com [mailto:eribsskog@gmail.com]
    Sendt: 21. februar 2013 22:46
    Til: Firmapost-Midt
    Emne: Innsynskrav

    Til: Statens vegvesen Region midt
    Bestillingsdato: 21.02.2013

    Svar på dette innsynskravet ønskes sendt med e-post til: eribsskog@gmail.com

    Innsynskravet er bestilt av:

    E-post: eribsskog@gmail.com

    Saksnr.: 2011/085148 | Dok. nr.: 16 | Sekvensnr.: 239355
    Sak: Reguleringsplan for fv. 766 Fløanskogen i Flatanger kommune – Fortau
    Dokument: Reguleringsplan fv. 766 Fløanskogen – fortau – Offentlig ettersyn Dok. dato: 05.06.2012 | Journaldato: 20.06.2012
    Mottaker: Arne Halmøy, Bente Hundvik Havstein, Bergvesenet, Birger Olsen, Bjørn Frisendal, Bjørnar Einvik, Brigt Olav Lauvsnes, Brit Løvmo, Børre Olsen, Direktoratet for naturforvaltning, Einar Oddbjørn og Liv Nora Lein, Elfrid Irene Hoff, Fiskeridirektoratet, region Trøndelag, Flatanger kommune, Frode Andre Løvmo, Frode Hårstadstrand, Fylkesmannen i Nord-Trøndelag, kommunal- og administrasjonsav., Gunn Waldersløw, Gunvor Pauline Angen, Harald Østvik, Henry Ansgar Olufsen, Johnny Vidar Havn, Kommunelegen MNR, Kristen Torgersen, Kystverket Midt-Norge, Lauvsnes vassverk, Leif Martin Jøssund, Leif Vollan, Lena Rian Hågensen, Monica Høstland, Naturvernforbundet Nord-Trøndelag, Nord-Trøndelag fylkeskommune, avd. for samf.utvikl.og miljø, NTE Nett AS, NTNU Vitenskapsmuseet (kulturminner under vann), NVE Region Midt-Norge, Reindriftsforvaltningen Nord- Trøndelag, Rita Sæther, Robert Hårstadstrand, Roger Hundvik Havstein, Sametinget, Solvår Ribsskog, Statens vegvesen, region midt, Plan og trafikkseksjonen Nord-Trøndelag, Sørgaard Eiendom, Telenor servicesenter for nettutbygging

    Saksnr.: 2011/085148 | Dok. nr.: 29 | Sekvensnr.: 601935
    Sak: Reguleringsplan for fv. 766 Fløanskogen i Flatanger kommune – Fortau
    Dokument: Kunngjøring – Reguleringsplan fv. 766 – Fløanskogen i Flatanger kommune Dok. dato: 31.01.2013 | Journaldato: 06.02.2013
    Mottaker: Arne Halmøy, BENTE HUNDVIK HAVSTEIN, Bergvesenet, BIRGER OLSEN, Bjørn Frisendal, BJØRNAR EINVIK, BRIGT OLAV LAUVSNES, BRIT LØVMO, BØRRE OLSEN, Drektoratet for naturforvaltning, EINAR ODDBJØRN og LIV NORA LEIN, ELFRID IRENE HOFF, Fiskeridirektoratet Region Trøndelag, FRODE ANDRE LØVMO, FRODE HÅRSTADSTRAND, Fylkesmannen i Nord-Trøndelag, GUNN WALDERSLØW, GUNVOR PAULINE ANGEN, HARALD ØSTVIK, HENRY ANSGAR OLUFSEN, JOHNNY VIDAR HAVN, Kommunelegen MNR, KRISTEN TORGERSEN, Kystverket, Midt-Norge, LAUVSNES VASSVERK, LEIF MARTIN JØSSUND, LEIF VOLLAN, LENA RIAN HÅGENSEN, MONICA HØSTLAND, Naturvernforbundet i Nord – Trøndelag, Nord-Trøndelag elektrisitetsverk, Nord-Trøndelag fylkeskommune, NTNU Vitenskapsmuseet, NVE Region Midt-Norge, Reindriftsforvaltningen i Nord-Trøndelag, RITA SÆTHER, ROBERT HÅRSTADSTRAND, Roger Hundvik Havstein, Sametinget, SOLVÅR RIBSSKOG, Statens vegvesen – region midt, SØRGAARD EIENDOM AS, Telenor, Servicesenter for nettutbygging

  • Jeg sendte en e-post til Fornyings-, administrasjons- og kirkedepartementet


    Gmail – Svar på innsynsbegjæring

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Svar på innsynsbegjæring



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Mar 1, 2013 at 4:06 PM

    To:
    Postmottak FAD <postmottak@fad.dep.no>

    Cc:
    Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>

    Hei,
    hva skal dette bety?
    Jeg har aldri kommet med en eneste innsynsbegjering i hele mitt liv.
    Hvorfor sender dere meg denne dritten her?

    Erik Ribsskog

    2013/3/1 Postmottak FAD <postmottak@fad.dep.no>

    Det gis innsyn i disse dokumentene

    Med vennlig hilsen

    Arkivet i FAD

    Innsynskravet er bestilt av:

    E-post: eribsskog@gmail.com


    Saksnr.: 2012/680 | Dok. nr.: 2 | Sekvensnr.: 8264
    Sak: Internasjonal konferanse for lesbiske og homofile diakoner og prester 2012
    Dokument: Svar på søknad om tilskudd til internasjonal konferanse for lesbiske og homofile diakoner og prester 2012 Dok. dato: 02.05.2012 | Journaldato: 02.05.2012
    Mottaker: Åpen kirkegruppe/Nettverk for lesbiske og homofile i kirkelig tjeneste


    Saksnr.: 2012/680 | Dok. nr.: 1 | Sekvensnr.: 4365
    Sak: Internasjonal konferanse for lesbiske og homofile diakoner og prester 2012
    Dokument: Søknad om støtte til internasjonal konferanse for lesbiske og homofile diakoner og prester 2012 Dok. dato: 28.02.2012 | Journaldato: 29.02.2012
    Avsender: Åpen kirkegruppe/Nettverk for lesbiske og homofile i kirkelig tjeneste


    Saksnr.: 2012/680 | Dok. nr.: 4 | Sekvensnr.: 22595
    Sak: Internasjonal konferanse for lesbiske og homofile diakoner og prester 2012
    Dokument: Utbetaling av tilskudd – Åpen kirkegruppe/Nettverket for lesbiske og homofile i kirkelig tjeneste Dok. dato: 11.10.2012 | Journaldato: 11.10.2012
    Mottaker: Åpen kirkegruppe/Nettverk for lesbiske og homofile i kirkelig tjeneste


    Saksnr.: 2012/680 | Dok. nr.: 3 | Sekvensnr.: 22323
    Sak: Internasjonal konferanse for lesbiske og homofile diakoner og prester 2012
    Dokument: Konferansen for lesbiske og homofile diakoner og prester 2012 – Takker for støtte Dok. dato: 07.10.2012 | Journaldato: 08.10.2012
    Avsender: Åpen kirkegruppe/Nettverk for lesbiske og homofile i kirkelig tjeneste