Please note that for items ordered from Amazon.co.uk this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you. For items purchased from third parties in Marketplace, this e-mail confirms the completion of your contract to purchase those items.
Your right to cancel:
At Amazon.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Read more about our Returns Policy at:
Read more about the seller's returns policies posted with the seller's details on the site.
Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed. Please note that we are unable to accept cancellation of, or returns for, digital items once downloading has commenced.
Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalised return label. To use our Returns Support Center please click here.
To cancel this contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Where can I get help with reviewing or changing my orders?
To learn more about managing your orders on Amazon.co.uk, please visit our Help pages at www.amazon.co.uk/help/.
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
Thank you for shopping with us.
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