Stikkord: Health Service Ombudsman

Jeg fikk en e-post fra the Health and Parliamentary Ombudsman

fromPhso Enquiries Phso.Enquiries@ombudsman.org.uk
to”eribsskog@gmail.com”

dateMon, Oct 3, 2011 at 3:57 PM
subjectPHSO: Reference 115058 – Your complaint to the Parliamentary Ombudsman
Important mainly because of the words in the message.

hide details 3:57 PM (22 hours ago)

Dear Mr Ribsskog

Our reference: EN-115058 (please quote in any future correspondence).

Thank you for your email of 1 October 2011 copied to the Parliamentary and Health Service Ombudsman regarding your complaint about Council Tax payments requested by Liverpool City Council and the actions of Liverpool County Court, part of Her Majesty’s Courts and Tribunals Service, (HMCTS).

The Ombudsman’s role
As explained previously, the Ombudsman’s role is to consider complaints about government departments, agencies and organisations where there is evidence that they have not acted properly or fairly, or have provided a poor service.

Your complaint about Liverpool City Council
You complain that Liverpool City Council have requested a payment of Council Tax. You explain that you have already paid this to Jacob’s Bailiff.

The list of departments, agencies and organisations which we are able to investigate is determined by law. Unfortunately, complaints about local councils fall outside of the Ombudsman’s remit to investigate and we are therefore unable to consider this aspect of your complaint.

You should contact the Local Government Ombudsman with your complaint, and I have included their contact details below:

The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

Telephone: 0300 061 0614
Email: advice@lgo.org.uk

Your complaint about Bailiffs and Liverpool County Court
From the information you have provided regarding your complaint about Liverpool County Court and Bailiffs, it seems you still need to complete HMCTS’ complaints process. Whilst I am aware that you wish to copy the Ombudsman into your emails to update her about this matter, I should explain that she is not able to consider this aspect of your complaint until you have completed HMCTS’ complaints procedure. I must also make you aware that while the Ombudsman can, in principle, investigate the administrative functions of HM Courts Service staff, she is unable to investigate matters that have been determined by a Judge, or decisions and court orders made by a Judge, or on a Judge’s instructions.

Any further correspondence relating to this complaint will be added to your file, but no further action will be taken until you have completed HMCTS’ complaints procedure. I have attached their complaints leaflet, which gives you details on how to raise a formal complaint.

I hope this information provided is of use and will help you move towards a satisfactory resolution of your complaint.

Yours sincerely

Lyndsey Carpenter
Customer Service Officer
Parliamentary and Health Service Ombudsman
Millbank
Millbank Tower
London
SW1P 4QP

T: 0345 015 4033
E: phso.enquiries@ombudsman.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 01 October 2011 14:09
To: Liverpool Direct
Cc: e-policing.mailbox@northumbria.pnn.police.uk; professionalstandards@northumbria.pnn.police.uk; !enquiries; TAYLORG@unhcr.org
Subject: Council Tax Reference Number 30345737 – Complaint

Hi,

I got your Council Tax Bill, yesterday, at the hostell I live in, in Sunderland, after I was thrown out, from the flat I rented in Leather Lane, by the Liverpool County Court, after a process I’ve complained about to the Health and Parliament Ombudsman.

You write that I owe you £511.81 in Council-tax which you write are already subject to court procedings.

This must be the council-tax I owed from 2007 and 2008, when I was self-employed.

Like I’ve written to you earlier, I was supposed to have Income Support then, but I didn’t know about this, (I’m from Norway).

That’s why I couldn’t pay the Council-tax.

After I became unemployed, in November 2008, I’ve paid a forthnightly amount, of £10, to Jacobs Bailiff, in Birkenhead.

Who the Liverpool City Council asked me to pay.

So I have already paid the £511, to Jacobs Bailiff, but you at the Council, have lost the overview, and have done a mistake.

You can’t tell me to pay the same council-tax twice.

Thats fraud.

This reminds me of the Nigeria-letters that were in the news some years back.

So I also send a copy to the police about your fraud-crime.

When I had around £60 left of my council tax debt, from 2007 and 2008, I contacted you, about how to go forward to get Income Support for 2007 and 2008, and then you took the debt back, from Jacobs Bailiffs, after I had been paying them for years, and it only was around £60 left to pay.

Then you deducted the £60 in installments from my Jobseekers Allowance.

I thought this was odd, and since you now try to claim the money I paid to Jacobs Bailiffs, again, I suspect you are infected by communist-mafia, or something, at Liverpool City Council.

I also suspect Liverpool County Court could be infected, since they treated me un-fair I think, so I have already complained to the Parliament Ombudsman, and send a copy of this e-mail to them, as an update on the Liverpool County Court-complaint.

This is a hoax, a scam, a mafia-attack on me, and a scandal, I think.

Erik Ribsskog

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HMCS Complaints Procedures.pdf
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4. oktober 2011

Jeg sendte enda en e-post til the Parliamentary and Health Service Ombudsman

Gmail – Update/Fwd: Complaint regarding your letter from 2/8

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Complaint regarding your letter from 2/8

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Aug 16, 2011 at 8:47 PM

To:

Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

this is what the dispute with my landlord is about.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Aug 16, 2011 at 3:52 PM
Subject: Fwd: Complaint regarding your letter from 2/8

To: gillian.guy@citizensadvice.org.uk

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 16, 2011 at 3:29 PM
Subject: Fwd: Complaint regarding your letter from 2/8
To: "Harker, David" <david.harker@citizensadvice.org.uk>

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sun, Aug 14, 2011 at 12:44 PM
Subject: Complaint regarding your letter from 2/8
To: sales@tjthomas.co.uk

Cc: enquiries@liverpool.countycourt.gsi.gov.uk, civilappeals.cmsa@hmcts.gsi.gov.uk, adminappeals@tribunals.gsi.gov.uk, emb.london@mfa.no, post@taperne.no

Hi,

I'm refering to your letter from 2/8, and have some complaints about this letter:

1. You put the letter under my door, even if I've made it clear that I don't want anyone from your office, on my door, with special gifts or anything like that, like you wrote in a letter.

2. My name is Erik Ribsskog and not Eric Ribsskog.

3. You haven't put on the statement, around £2.000-3.000, collected by your representative George, from your Preston-office, on my door, sent by Lorna, from your Weaverthree-road office, after I bought a new washing-machine since I needed clean clothes and the old one wasn't fixed.

(I attach a scan of a receipt from 6/6/10, which I found in my organiser, which isn't on the statement.

This is recept number 11, and I think Mr. George only used that block for my bills, so I guess he received 10-15 payments, or something on my door.

Even if he was never on time, and I had to back and forth, to the bank, all the time, since he didn't keep apointments, and Lorna at your office, and I, didn't go well, due to your disrepair.

So I don't think you have claim, this was harassment towards me.

4. I've used some of the rent-money, for buying a washing-machine, dish-washer and furniture from Argos.

You didn't fix the washing-machine, when it broke down, I tried to hand-wash, and had to buy new clothes, as well, since I did the hand-washing wrong.

It's only one sink in the kitchen, which is very un-hygienic.

The sink has 'suicide-cuts' in it, it seem.

Shouldn't be used for dish-washing, so I bought a dish-washer.

George didn't show up on agreed dates, so didn't get receipts.

Wasn't much furniture in the flat, night-tables in the living-room etc., so I bought more furniture from Argos.

It was in-expensive machines and furniture, I guess the total was around £400, (I did the installing/furniture-asembeling myself, so I round up to £400 which I think should be on the statement as well).

5. You lie about garbage-throwing arrangements, the garbage-bin is behind a patio, used by a local pub, (Rigbys pub), and restaurant, (Lady of Mann).

One can throw garbage outside of restaurants opening hourse, (gate is locked with big pad-lock), so I don't think you can say that the rent should be more than the housing-allowance.

One should be allowed to cap the Housing Allowance here, a bit since garabage-throwing arrangements aren't fine, and you use two years to fix my boiler, and repairs have been lagged, so I've had to do electricity-work myself, since I've been waiting for other problems to fixed, and there have been 'e-mail arguments', between me and your office.

So you should deduct £1000 of the statement for this, I reackon.

Total deductions = £3.000 (collected by George, not on statement) + £400 (washing machine, dish-washer and furniture from Argos) + £1.000 (capped rent-payments due to garbage throwing arrangements not being fine, and disrepair) = £4.400.

You owe me:

£4.400 – £3.501.24 (your rent 'arrears') = £898.76

Please pay right away, on paypal: eribsskog@gmail.com.

Or I'm going to kick Lorna's fat bum out of your office in Weaverthree Rd.

Erik Ribsskog

PS.

To Liverpool County Court:

You should send the bailiff, Mr. Campbell, to Imperal Properties, insted of to my address, because it's really they who owe me money, like explained about.

Please stop ignoring evidence I send.

You've also sent scam-emails, and have not informed me about a hearing, and use wrong name on me, I'm Erik Ribsskog, not Eric Ribsskog, it's just the landlord who harass me, and mess with my name and tenancy, due to that I'm from Norway, I think it must be.

Something like this.

So they're really racist, or something, I'd guess.

Something like this.

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PS.

Her er vedleggene:

16. august 2011

Jeg sendte en klage til the Parliamentary and Health Service Ombudsman

Gmail – Complaint about Liverpool County Court/Fwd: Regarding phone-call from Payplan

Erik Ribsskog

<eribsskog@gmail.com>

Complaint about Liverpool County Court/Fwd: Regarding phone-call from Payplan

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Aug 16, 2011 at 8:42 PM

To:

Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Cc:

"Liverpool County, Enquiries" <enquiries@liverpool.countycourt.gsi.gov.uk>

Hi,

this court don't inform me of hearings.

I complain, but still they want me throw me out, tomorrow at 1 PM.

Please stop the eviction-process!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 16, 2011 at 3:49 PM
Subject: Fwd: Regarding phone-call from Payplan
To: gillian.guy@citizensadvice.org.uk
Cc: enquiries@liverpool.countycourt.gsi.gov.uk, yk@advokatforeningen.no, Janet.Dunbar@hmcourts-service.gsi.gov.uk, civilappeals.cmsa@hmcts.gsi.gov.uk

Hi,

I called Citizens Advice now, on 020 7833 2181, and got confirmed that you are the new Chief Executive, of Citizens Advice.

I try to send about this to you, since you are the new Chief Executive, after Mr. Harker.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Aug 16, 2011 at 3:25 PM
Subject: Regarding phone-call from Payplan
To: "Harker, David" <david.harker@citizensadvice.org.uk>

Cc: enquiries@liverpool.countycourt.gsi.gov.uk, yk@advokatforeningen.no, Janet.Dunbar@hmcourts-service.gsi.gov.uk, civilappeals.cmsa@hmcts.gsi.gov.uk

Hi again Mr. Harker,

I got a phone-call from Payplan now, advicing me to contact the CAB.

As I've explained to you earlier, my local CAB have 'messed' with me, like I've explained about.

I therefore send about this to you, at the top, of CAB.

I have a dispute with my landlord about arrears.

The Liverpool County Court didn't inform me about a hearing.

They have sent me a warrant Z0000538, with an eviction-date of tomorrow, Wednesday 17/8.

I wonder if you could please freeze this eviction-process, untill the dispute about rent-arrears is sorted, (like Payplan adviced me to ask the CAB).

Hope this is alright!

Yours sincerely,

Erik Ribsskog

PS.

I'm also going to send you a copy of my latest e-mail to the Landlord where I complain about the arrears.

16. august 2011

Jeg sendte en melding til Marybone Health Centre

13. juni 2011

Jeg fikk en e-post fra the Health Service Ombudsman

Gmail – (no subject)

Erik Ribsskog

<eribsskog@gmail.com>

(no subject)

Phso Enquiries

<Phso.Enquiries@ombudsman.org.uk>

Mon, Sep 6, 2010 at 3:25 PM

To:

"eribsskog@gmail.com" <eribsskog@gmail.com>

Dear Mr Ribsskog

Our Ref: EN-70818 (please quote this reference in all

correspondence concerning this matter)

Thank you for your email of 27 August to the

Health Service Ombudsman. You ask whether we can de-register you

from Marybone Health Clinic.

The Ombudsman’s role is to look into complaints about poor

treatment or service provided by the NHS. However, she is independent from the

NHS and plays no part in it's day to day running, and is not able to assist you

in the way you ask.

However, from enquiries made to NHS Liverpool I understand

that you can contact PALS at the following email address or telephone number and

they will be able to arrange to de-register you from Marybone Health

Clinic.

Email: pals@liverpoolpct.nhs.uk

Freephone: 0800 073

1106

I hope I have understood your

email correctly and if you need any more help please do not hesitate to

contact me

Yours sincerely

Geeta Patel

Customer Services

Officer

Parliamentary and Health Service Ombudsman

24th Floor

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 015

4033

The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.

On leaving the GSI this email was certified virus free.

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.

The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

6. september 2010

Jeg sendte en ny e-post til the Health Ombudsman og til Vernepliktsverket i Norge

Gmail – Marybone Healt Clinic in Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

Marybone Healt Clinic in Liverpool

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Aug 27, 2010 at 10:25 AM

To:

Phso.Enquiries@ombudsman.org.uk

Cc:

vpv.kontakt@mil.no

Hi,

I've had a complaint against them, that has been delayed, due to that Icas didn't send the Information Pack.

Now, that complaint has closed at the health clinic, many months ago.

I didn't like the doctor there, who said that my frost-bite, on my ear, (that I got during my conscription service, in the army, in Norway), was from a fight, since he said that was most common in the UK.

(And he didn't want to write a statement, to the army in Norway, about that I had an injury on my ear.

To do with a complaint-case I have against the army in Norway).

And there were also more problems that I don't remember the details about now.

But, could you please just un-register me.

So that I'm not with Marybone Health Clinic, any more.

Since I didn't like the staff there.

If that's possible.

Thank you very much for your help in advance!

Best regards,

Erik Ribsskog

PS.

I send a copy to the Army in Norway, since I've promissed them to send a statement.

But when I hear back from you, then I can switch to a new Health Centre per haps, and try to get a statement there.

Hope this is alright!

27. august 2010

Jeg fikk en e-post fra the Health Ombudsman

Google Mail – RE: 70818: Update/Fwd: Complaint to Health Service Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

RE: 70818: Update/Fwd: Complaint to Health Service Ombudsman

Phso Enquiries

<Phso.Enquiries@ombudsman.org.uk>

Wed, Feb 3, 2010 at 5:00 PM

To:

"eribsskog@gmail.com" <eribsskog@gmail.com>

Dear Mr Ribsskog

Our Ref: EN-70818 (please quote this

reference in all correspondence concerning this matter)

Thank you for your emails

of 5 and 19 January 2010 to the Health Service

Ombudsman, providing an update to your complaint and attaching letters from

Marybone Health Centre (the Centre) and Liverpool PCT (the PCT).

You explain that the Centre has invited you to attend

a meeting to try to resolve your complaint, but it would feel awkward for

you to attend a meeting and you would prefer the Centre to respond to your

complaint in writing. While meetings can be a useful way to resolve

complaints, it is open to you to explain your reasons for not wanting to

attend a meeting and to ask the Centre to correspond with you in writing to try

to resolve your complaint. Alternatively, you could ask for help from your

regional Independent Complaints Advocacy Service (ICAS) office. My email below

dated 13 November 2009 gives details about ICAS. It may

be that an ICAS advocate can attend the meeting with you, which may subsequently make a meeting feel less awkward

for you.

I also note that the PCT has offered for you to make your complaint

to them so they can handle it rather than the Centre. This is another way

forward and if you find this more suitable you should let the PCT know by

contacting their Customer Service Department. I note that they have provided you with their

contact details.

Please contact me if you have any questions.

Yours sincerely

Daniel Wallis

Customer Services Officer

Parliamentary and Health Service Ombudsman

24th Floor

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 015

4033

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 January 2010 17:23
To: Phso

Enquiries
Subject: Update/Fwd: Complaint to Health Service

Ombudsman

Hi,

I received a new letter from Marybone Health Centre today, so I enclose

this letter as an update.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date:

Tue, Jan 5, 2010 at 12:35 PM
Subject: Re: Complaint to Health Service

Ombudsman
To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

Hi,

thank you for your e-mail!

I sent a letter to the Health Center, on 13/12, and received an

answering-letter on 18/12, (which I attach to this e-mail).

It says in the letter, from the Practice Manager, that the Health

Center wants me to meet a doctor there, and not the Practice Manager, for a

meeting.

But I don't really like the Health Center, any longer, unfortunatly, since

I didn't like the nurse or the doctor.

Do I have to go to the meeting, or can I ask the Health Center if they can

deal with the complaint in writing?

When I think about it, it just seems a bit awkward, to me, to go back

to Health Centre, so I would have thought it was better to deal with it in

writing.

Do you think this is possible to achieve, that the complaint is being

dealt with in writing?

I don't mean to be inpolite, or anything, but I'm more comforable with

dealing with the complaint in writing, also since English isn't my first

language, and I think that if the complaint is being dealt with in writing then

it's easier to avoid, that people try tricks etc., in meetings, since summaries

aren't always written and aren't always accurate etc.

So I was just wondering if you think it's possible to deal with complaints

like this in writing, without me having to go to the Health Centre for a

complaint-meeting, since I think it's a bit awkward now, going there, after how

the nurse and the doctor were there, the last time I went there.

Thank you very much in advance for your reply!

Yours sincerely,

Erik Ribsskog

On Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

Dear

Mr Ribsskog

Our

Ref: EN-70818 (please quote this reference in all correspondence

concerning this matter)

Thank

you for your emails of 16 and 22 October 2009

to the Health Service Ombudsman about two

GP practices. You

do not know the name of one of the practices, but name the other practice as

Marybone Health Centre.

The

Ombudsman’s role is to look into complaints about poor treatment or service

provided by the NHS.

The

Ombudsman usually deals with complaints after the local NHS complaints

procedure has been completed. From the emails you have sent,

it seems you still need to complete this process. If you

wish to continue with your complaint, you should first write to the

Practice Manager of the

GP practices and ask them to resolve it.

If,

receiving the final response from the practices you remain

unhappy, it is then open to you to re-approach the Ombudsman. You will need to

explain specifically what was wrong with their response to your

complaint and to state what you want the Ombudsman to do. At that point we

will look at your complaint carefully to decide if we can help. There is no

automatic right to an investigation by the Ombudsman; there has to be a good

reason for her to investigate a complaint.

You should send us copies of any relevant correspondence

and papers which you have. We will also need written permission to obtain any

papers and records connected to the complaint, and to know whether legal

action is being taken about it (as that may prevent the Ombudsman from looking

at the complaint).

If you need direct help or advice in making a complaint,

you should contact your regional Independent Complaints Advocacy Service

(ICAS) office. You can find their details from the following

link:

http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

ICAS is a voluntary organisation providing independent

advocacy to people making complaints under the NHS complaints

procedure.

I note that part of your complaint is about not being

allowed to register with a GP practice. You may find the following link

helpful that explains about registering with GP

practices:

http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

Please contact me if you have any

questions.

Yours

sincerely

Daniel Wallis

Customer Services Officer

Parliamentary and Health Service Ombudsman

24th Floor

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 015

4033

The original of this email was scanned

for viruses by Government Secure Intranet (GSi) virus scanning service

supplied exclusively by Cable & Wireless in partnership with

MessageLabs.
On leaving the GSI this email was certified virus free.
The

MessageLabs Anti Virus Service is the first managed service to achieve the

CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK

Government quality mark initiative for information security products and

services. For more information about this please visit www.cctmark.gov.uk

PLEASE

NOTE: THE ABOVE MESSAGE WAS RECEIVED FROM THE INTERNET.
On entering the GSI,

this email was scanned for viruses by the Government Secure Intranet (GSi) virus

scanning service supplied exclusively by Cable & Wireless in partnership

with MessageLabs.
In case of problems, please call your organisational IT

Helpdesk.
The MessageLabs Anti Virus Service is the first managed service to

achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the

UK Government quality mark initiative for information security products and

services. For more information about this please visit

www.cctmark.gov.uk

The original of this email was scanned for viruses by Government Secure Intranet (GSi) virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.

On leaving the GSI this email was certified virus free.

PS.

Dette var noe annet, enn det som the Local Government Ombudsman, i, hva heter det, gammel norsk vikingeby, hm., fillern da.

Tja, York ja.

De sa at jeg hadde fått tilbud om møte, med the Council, på the gym, men da jeg heller ville behandle klagen skriftlig, så mistet jeg min rett til å få klagen min behandlet, skjønte jeg på LGO.

Så her er det variasjon, mellom ombudsmennene.

Kan det være at LGO tullet med meg?

Jeg ville ikke holdt det for usannsynlig.

Så sånn er nok det.

Vi får se hva som skjer.

Mvh.

Erik Ribsskog

3. februar 2010

Jeg sendte en ny e-post til the Health Ombudsman

Google Mail – Update/Fwd: Complaint to Health Service Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

Update/Fwd: Complaint to Health Service Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jan 19, 2010 at 5:23 PM

To:

Phso.Enquiries@ombudsman.org.uk

Hi,

I received a new letter from Marybone Health Centre today, so I enclose this letter as an update.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Jan 5, 2010 at 12:35 PM
Subject: Re: Complaint to Health Service Ombudsman
To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>

Hi,

thank you for your e-mail!

I sent a letter to the Health Center, on 13/12, and received an answering-letter on 18/12, (which I attach to this e-mail).

It says in the letter, from the Practice Manager, that the Health Center wants me to meet a doctor there, and not the Practice Manager, for a meeting.

But I don't really like the Health Center, any longer, unfortunatly, since I didn't like the nurse or the doctor.

Do I have to go to the meeting, or can I ask the Health Center if they can deal with the complaint in writing?

When I think about it, it just seems a bit awkward, to me, to go back to Health Centre, so I would have thought it was better to deal with it in writing.

Do you think this is possible to achieve, that the complaint is being dealt with in writing?

I don't mean to be inpolite, or anything, but I'm more comforable with dealing with the complaint in writing, also since English isn't my first language, and I think that if the complaint is being dealt with in writing then it's easier to avoid, that people try tricks etc., in meetings, since summaries aren't always written and aren't always accurate etc.

So I was just wondering if you think it's possible to deal with complaints like this in writing, without me having to go to the Health Centre for a complaint-meeting, since I think it's a bit awkward now, going there, after how the nurse and the doctor were there, the last time I went there.

Thank you very much in advance for your reply!

Yours sincerely,

Erik Ribsskog

On Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk> wrote:

Dear Mr

Ribsskog

Our

Ref: EN-70818 (please quote this reference

in all correspondence concerning this matter)

Thank

you for your emails of 16 and 22 October 2009 to the Health Service

Ombudsman about two GP practices. You do

not know the name of one of the practices, but name the other practice as

Marybone Health Centre.

The

Ombudsman’s role is to look into complaints about poor treatment or service

provided by the NHS.

The Ombudsman usually deals with complaints after the local

NHS complaints procedure has been completed. From the emails you have sent, it seems you still need to

complete this process. If you wish

to continue with your complaint, you should first write to the Practice Manager of the GP practices and ask them to resolve it.

If,

receiving the final response from the

practices you remain unhappy, it is then open to you to re-approach the

Ombudsman. You will need to explain specifically what was wrong with their response to your complaint and to state what

you want the Ombudsman to do. At that point we will look at your complaint

carefully to decide if we can help. There is no automatic right to an

investigation by the Ombudsman; there has to be a good reason for her to

investigate a complaint.

You should send us copies of any relevant correspondence and

papers which you have. We will also need written permission to obtain any papers

and records connected to the complaint, and to know whether legal action is

being taken about it (as that may prevent the Ombudsman from looking at the

complaint).

If you need direct help or advice in making a complaint, you

should contact your regional Independent Complaints Advocacy Service (ICAS)

office. You can find their details from the

following link:

http://www.carersfederation.co.uk/what-we-do/icas/office_results.php?region=north_west

ICAS is a voluntary organisation providing independent

advocacy to people making complaints under the NHS complaints

procedure.

I note that part of your

complaint is about not being allowed to register with a GP practice. You may

find the following link helpful that explains about registering with GP

practices:

http://www.nhs.uk/chq/Pages/1095.aspx?CategoryID=68&SubCategoryID=158

Please contact me if you have

any questions.

Yours

sincerely

Daniel

Wallis

Customer Services

Officer

Parliamentary and Health Service Ombudsman

24th Floor

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 015

4033

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19. januar 2010

Jeg sendte en e-post til the Health Ombudsman, her i England, om jeg er nødt til å gå på møte, på the Health Centre-et, som jeg klagde på til dem

Google Mail – Complaint to Health Service Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

Complaint to Health Service Ombudsman

Erik Ribsskog

<eribsskog@gmail.com>

Tue, Jan 5, 2010 at 12:35 PM

To:

Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>