Stikkord: Ica

Erik Ribsskog
<eribsskog@gmail.com>

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Email to the Chief Executive’s Office

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Erik Ribsskog <eribsskog@gmail.com>


Wed, Jul 31, 2013 at 6:26 PM



To:
anne-kathrine.skodvin@ica.no

———- Forwarded message ———-
From: <ceo.customerservice@tesco.co.uk>

Date: Wed, Jul 31, 2013 at 2:52 PM
Subject: Email to the Chief Executive’s Office
To: eribsskog@gmail.com


Dear Mr Ribsskog Thank you for your email. Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive’s Office. Kind regards David Upstone
Customer Service Executive ……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 30/07/2013
Subject: Update/Fwd: Email to the Chief Executive’s Office Hi, I’ve checked on Wikipedia now. And Storebrand had a profit of NOK 1471 million, in 2010, it says. http://en.wikipedia.org/wiki/Storebrand And Tesco had a net income of £124 million, it says. http://en.wikipedia.org/wiki/Tesco So Tesco had a lower profit, even if Tesco has 537 784 employees. And Storebrand has 2160 employees. That says something about that Tesco aren’t that well run, I think. Could it be the problem with the baskets? Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 30, 2013 at 4:39 PM
Subject: Re: Email to the Chief Executive’s Office
To: ceo.customerservice@tesco.co.uk
Hi, I’ve studied Information Management in Norway, for two years, in the late
80’s and early 90’s. And as part of a Management/Organisation-module there, I contacted the big
Norwegian insurance-company UNI Storebrand, and they sent me their
organisation-map. They are also a big company, so I don’t buy this. I don’t need a very detailed organisation-map. A general one would be ok, then I would at least get the overview on how
your customer service is organised. Erik Ribsskog On Tue, Jul 30, 2013 at 4:33 PM, <ceo.customerservice@tesco.co.uk> wrote: > **
> Dear Mr Ribsskog
>
> Thank you for your email. I am sorry that you are unhappy with my
> response, this certainly was not my intention.
>
> I am sorry that you do not wish to meet with Colin, he is certainly best
> placed to deal with your concerns. As you are aware, the position on our
> baskets has already been explained to you, and this remains unchanged.
>
> As Tesco is such a large company, I cannot provide you with an overall
> organisation structure. However as explained, this office is the highest
> point of escalation for customer complaints.
>
> Many thanks once again for contacting the Chief Executive’s Office.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 29/07/2013
>
>
> Subject: Re: Email to the Chief Executive’s Office
>
> Hi,
>
> I’ve asked for an organisation-map.
>
> And Tesco are registered at the London Stock Exchange, (I’ve read on
> Wikipedia), so you should have one, I think.
>
> I want to please have your organisation-map before I go on with this.
>
> Or if you have a link to a web-site with that map on, that would also be
> fine.
>
> Also, when I complain to you, then I don’t have to deal with the Store
> Manager.
>
> I’ve worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
>
> And the Area Manager, (Anne-Kathrine Skodvin), wouldn’t always tell me who
> had complained about the shop I ran, (as I remember it).
>
> So there’s no need for me to deal with the Store Manager directly as I see
> it.
>
> As I’ve explained I’d prefer if Tesco’s central organisation could be like
> a buffer between me and the staff in the mentioned shop, (Tesco Walton).
>
> Thanks in advance for the help with this!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your email.
> >
> > As advised, Colin Richardson, the Walton Store Manager, would be happy to
> > meet with you in store to discuss any concerns you may have.  I really do
> > hope that you will choose to meet with him.
> >
> > The Chief Executive’s Office is the highest point of escalation as we
> > reply on behalf of our board members. Regrettably there is nothing
> further
> > I can add on this matter.
> >
> > Many thanks once again for contacting the Chief Executive’s Office.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 29/07/2013
> >
> >
> >
> > Subject: Re: Email to the Chief Executive’s Office
> >
> > Hi,
> >
> > and how do you explain that Tesco wants to have many different types of
> > baskets with the same volume that doesn’t mix/stock?
> >
> > Also, it’s not the first time I’ve complained about the Sun Sip-cola
> being
> > sold out.
> >
> > I think it’s better if your office serves as a buffer, between me and the
> > Tesco Walton-employees, if that’s alright.
> >
> > I would have liked to asked your line-manager if that’s alright.
> >
> > And I would have wanted him/her to explain about the ‘basket-case’.
> >
> > Thanks in advance for the help with this.
> >
> > Erik Ribsskog
> >
> >
> > On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> > > **
> >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your patience while this matter has been investigated.
> > >
> > > It was disappointing to learn that our Walton store did not have the
> > items
> > > you wanted in stock during your visit on the 23rd July, I am sorry for
> > the
> > > inconvenience caused.
> > >
> > > I have raised with matter with Colin Richardson, the Walton Store
> > Manager,
> > > he has asked me to pass on his apologies to you. Colin has advised that
> > the
> > > items are now back in stock and that he would be happy to meet with you
> > in
> > > store to discuss any concerns you may have. He has also advised that he
> > > would like to give you a couple of bottles as a way to apologise for
> this
> > > matter arising.
> > >
> > > I have reviewed the previous correspondence you have had with this
> office
> > > and I can confirm that our position is unchanged with regard to our
> > > baskets. I am sorry that you will be disappointed with my response.
> > >
> > > Thank you for taking the time to contact the Chief Executive’s Office.
> If
> > > you have any further queries please don’t hesitate to get back in
> touch.
> > >
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 26/07/2013
> > >
> > >
> > > Subject: Re: Email to the Chief Executive’s Office
> > >
> > >
> > > Ok,
> > >
> > > I’ve sent you a lot of complaints earlier, you see.
> > >
> > > And I started sending them to this e-mail address, a couple of years
> > ago, I
> > > think.
> > >
> > > So now I send all the Tesco-complaints to this e-mail-address.
> > >
> > > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > > wanted to complain about, by the way.
> > >
> > > And that’s the baskets.
> > >
> > > Tesco Walton now have three different types of baskets.
> > >
> > > One type which is made of dark blue plastic.
> > >
> > > One type which is made of a bit less dark blue plastic.
> > >
> > > And a type which is made of metal.
> > >
> > > And these three basket-types doesn’t stock with the other basket-types.
> > >
> > > So it’s a bit chaotic in the check-out-area, with the baskets.
> > >
> > > Since they don’t stock.
> > >
> > > If I put a dark blue basket on top of a less dark blue.
> > >
> > > Then the dark blue basket doesn’t fit, in the less dark blue.
> > >
> > > Even if they are about the same size, in litres, (it looks like to me).
> > >
> > > Also the metal ones are about the same size in litres, (like it looks
> to
> > > me).
> > >
> > > I think it’s odd that a big organisation like Tesco isn’t stream-lined.
> > >
> > > I have to focus on the baskets when I shop at Tesco Walton.
> > >
> > > It’s like you have to be an expert on Tesco-baskets to shop there, I’d
> > say.
> > >
> > > It’s like you want to bully the custommers from Sainsbury and Asda who
> > want
> > > to try Tesco for a change.
> > >
> > > Then you aren’t going to get many new customers, perhaps.
> > >
> > > If this isn’t something you do to make people use the trolleys then.
> > >
> > > Because I’ve worked in a grocery-chain named Rimi, in Norway.
> > >
> > > And they were a bit sceptical with having baskets, in the shops.
> > >
> > > They only wanted trolleys, (for the customers).
> > >
> > > Since customers with trolleys usually buy more, than if they use a
> > basket,
> > > to put their groceries in.
> > >
> > > But three types of baskets.
> > >
> > > Which doesn’t stock.
> > >
> > > I think this is how a shop in the third world would have done it.
> > >
> > > Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
> > >
> > > And it’s almost the same at Tesco Liverpool One.
> > >
> > > Except that I haven’t seen the metal-baskets there.
> > >
> > > But they have two types of blue baskets, (with the same volume), that
> > > doesn’t mix, when one stock them.
> > >
> > > And that’s odd for a new shop like that.
> > >
> > > Liverpool One has only been around for two or three years.
> > >
> > > And this is also a Super-store.
> > >
> > > So then it looks like to me that Tesco has problems when they want to
> > have
> > > a ‘chaos-system’, like this, with the shopping-baskets.
> > >
> > > (I’ve studied Information Management and have gone to commerce-school
> and
> > > have worked as a retail-manager.
> > >
> > > We learned at commerce-school that ‘the custommer is always right’.
> > >
> > > But I don’t think Tesco agrees with this, when I see many different
> types
> > > of baskets, that doesn’t stock, in your shops.
> > >
> > > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > > honest.
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >
> > > > **
> > >
> > > > Our Ref 15143479
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your email addressed to our Chief Executive, to which I
> > > have
> > > > been asked to respond. Please accept my apologies for the delay in
> > doing
> > > > so.
> > > >
> > > > I

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This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco. Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
VAT Registration Number: GB 220 4302 31

Erik Ribsskog
<eribsskog@gmail.com>

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Kursbevis/Fwd: Klage på personalavdelingen.

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Erik Ribsskog <eribsskog@gmail.com>


Tue, Jul 30, 2013 at 2:37 PM



To:
vaxeln@ica.se
Cc:
anne-kathrine.skodvin@ica.no






Hei,

ja, jeg får sende det til distriktsjef Anne-Katrine Skodvin da.

Kanskje hu kan fikse det.

Jeg finner ikke noen e-post adresse til sentralbordet til ICA Norge. Men takk for svar uansett.

2013/7/30 <vaxeln@ica.se>

Hejsan!

Tyvärr kan vi inget göra, du har nu kontaktat ICA Sverige AB och
www.ica.se

Lycka tilL!
Med vänliga hälsningar Michelle Sundmark
Redaktionen ICA.se www.ica.se
Tel: 08-561 50 000


Erik Ribsskog <eribsskog@gmail.com> 2013-07-16 04:05        
       To:
       ica@ica.se,        cc:
             Subject:
       Kursbevis/Fwd: Klage på personalavdelingen.

Hei,
jeg ser på nettet at både Therese Kvehaugen og Cecilie
Skarphagen har sluttet i Ica nå.

Så jeg lurte på om jeg kan få de papirene jeg ønsker nå.

(Det er snakk om bevis på at jeg vant driftskonkurransen Rimi Gullårer,
som butikksjef, på Rimi Langhus, i 2001.

Og også kursbevis, fra videregående butikksjef-kurs osv., fra rundt årtusenskiftet).

På forhånd takk for eventuell hjelp! Mvh. Erik Ribsskog ———- Forwarded message ———-
From: Erik Ribsskog <
eribsskog@gmail.com>Date: 2008/8/13
Subject: Klage på personalavdelingen.
To:
cecilie.skarphagen@ica.no

Hei, jeg ringte sentralbordet hos Ica Norge nå, og fikk vite
at det var du som var personaldirektør, hos Ica Norge. Grunnet til at jeg skriver nå, er at jeg har hatt noe
problemer med noe korrespondanse, med en medarbeider hos dere, som heter Therese Kvehaugen. Jeg har jobbet i Rimi, fra 1992, til 2004, hvorav ti år
som leder, låseansvarlig, aspirant, ass. butikksjef, og butikksjef, i forskjellige butikker i Oslo
og Ski. Og jeg vet at Rimi har en mappe for hver medarbeider. Men når jeg kontakter personalavdelingen nå,
Therese Kvehaugen, for noen uker siden. Så sier hun, at de ikke finner noen filer i mappa mi,
i det hele tatt.

Og jeg trenger noe dokumentasjon, for 12 år i Rimi, og skulle gjerne hatt
kopi av de filene som er i mappen min, i personalarkivet, hos dere.

Men så sier hun Kvehaugen, at den mappen klarer de ikke å finne.

Og da vil jeg klage på det, for jeg mener det er jobben deres, å klare
å finne sånne mapper.

Blant annet er det et brev jeg fikk, som butikksjef på Rimi Langhus, i
2001, da vi vant Rimi Gullårer butikkdrift-konkurranse, som jeg prøver
å få tak i en kopi av.

Det er noe problemer med familien min i Norge, uten at jeg har gjort noe
galt, så de vil ikke sende papirene mine, til meg, her i England,
forstå det den som kan. Men jeg ble forsøkt drept på gården til onkelen min i
Larvik, i 2005, så det er noe som ikke er helt bra, med folka i familien min.

Så derfor har jeg prøvd å ta det med Ica. Så jeg håper dere har muligheten til å hjelpe meg med
dette.

Med vennlig hilsen

Erik Ribsskog

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