 |
Erik Ribsskog <eribsskog@gmail.com> |
Reminder/Fwd: Your email
|
Dawn T <dawnt@carersfederation.co.uk> |
Fri, Aug 27, 2010 at 9:38 AM | |||||
|
To: Erik Ribsskog <eribsskog@gmail.com> | ||||||
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PS.
Her er vedlegget:
Stikkord: ICAS
-
Jeg fikk en ny e-post fra ICAS
Gmail – Reminder/Fwd: Your email
-
Jeg sendte en ny e-post til ICAS
Google Mail – Your email
Erik Ribsskog
<eribsskog@gmail.com>
Your email
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Mar 25, 2010 at 3:59 PM
To:
Dawn T <dawnt@carersfederation.co.uk>
Hi,thank you very much, that sounds very fine!If you haven't got my address, it should be:Flat 35 Leather LaneLiverpoolL2 2AEThank you very much again for the help!Yours sincerely,Erik RibsskogOn Thu, Mar 25, 2010 at 3:38 PM, Dawn T <dawnt@carersfederation.co.uk> wrote:Dear Mr Ribsskog
Thank you for your email.
I will put a Self Help Information Pack in
the post for you this afternoon.I hope this is of use to you.
If you require any further assistance don’t
hesitate to contact me.Kind Regards
Dawn Thomas
Senior Administrator
The Gateway Conference
Centre, 71 London Road,
Liverpool, L3 8HYTel:
0151 298 3267Email:
dawnt@carersfederation.co.ukWebsite:
www.carersfederation.co.ukRegistered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJRegistered Number: 3123142
Registered Charity Number: 1050779
This e-mail is intended solely for the named recipient(s),
it may contain confidential or privileged information. If you are not the
intended recipient(s) please notify us immediately and delete the e-mail
without taking copies, storing the e-mail, printing it or disclosing the
contents of the e-mail to any other individual. Nothing contained in this
e-mail is intended to create binding legal obligations between us. Any views or
opinions presented in this e-mail are solely those of the author and do not
represent those of The Carers Federation Limited. Should you communicate with
anyone at The Carers Federation Limited by e-mail, you consent to us monitoring
and reading any such correspondence.
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]Sent: 25 March 2010 13:55
To: Dawn
TSubject: Re: Your email
Hi,
sorry that I'm a bit late with answering.
I was wondering if you think you could please send me a self
information pack, that I could have look at, then maybe I can fix this myself,
without using any valuable time for you lawyers.Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Mon, Feb 8, 2010 at 3:00 PM, Dawn T
<dawnt@carersfederation.co.uk>
wrote:Dear Mr
RibsskogThank you
for your email.ICAS
(Independent Complaints Advocacy Service) is a free, confidential service which
is independent of the NHS. We can support people in making a complaint
with the NHS.We provide
various levels of support and can:1. Provide a
Self Help Information Pack2. Provide an
Advocate who can:- Put you in touch with other people who can help
you - Help you write letters to the right people
- Prepare you for and go to meetings with you
- Give you the opportunity to speak confidentially
to someone who is independent of the NHS - Help you to explore your options at every stage
of your complaint - Answer questions to help you make decisions
- Act on your direction rather than the wishes of
others
ICAS cannot
however,- Help you to claim financial compensation for
clinical negligence - Get and NHS employee Disciplined
- Give legal advice
- Help you with complaints about private medical
treatment - Give medical advice
- Investigate complaints
If this
seems like something you could benefit from, please call us on our Regional
Helpline 0300 456 8350.Kind Regards
Dawn Thomas
Senior Administrator
The Gateway Conference Centre, 71 London Road, Liverpool,
L3 8HYTel:
0151 298 3267Email:
dawnt@carersfederation.co.ukWebsite:
www.carersfederation.co.ukRegistered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJRegistered Number: 3123142
Registered Charity Number:
1050779This e-mail is intended solely for the named recipient(s),
it may contain confidential or privileged information. If you are not the
intended recipient(s) please notify us immediately and delete the e-mail
without taking copies, storing the e-mail, printing it or disclosing the
contents of the e-mail to any other individual. Nothing contained in this
e-mail is intended to create binding legal obligations between us. Any views or
opinions presented in this e-mail are solely those of the author and do not
represent those of The Carers Federation Limited. Should you communicate with
anyone at The Carers Federation Limited by e-mail, you consent to us monitoring
and reading any such correspondence.
- Put you in touch with other people who can help
-
Jeg sendte en ny e-post til ICAS
Google Mail – Your email
Erik Ribsskog
<eribsskog@gmail.com>
Your email
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Mar 25, 2010 at 1:54 PM
To:
Dawn T <dawnt@carersfederation.co.uk>
Hi,sorry that I'm a bit late with answering.I was wondering if you think you could please send me a self information pack, that I could have look at, then maybe I can fix this myself, without using any valuable time for you lawyers.Hope this is alright!Yours sincerely,Erik RibsskogOn Mon, Feb 8, 2010 at 3:00 PM, Dawn T <dawnt@carersfederation.co.uk> wrote:Dear Mr Ribsskog
Thank you for your email.
ICAS (Independent Complaints Advocacy Service) is a free,
confidential service which is independent of the NHS. We can support
people in making a complaint with the NHS.We provide various levels of support and can:
1. Provide a Self Help Information Pack
2. Provide an Advocate who can:
- Put you in touch with other
people who can help you - Help you write letters to the
right people - Prepare you for and go to
meetings with you - Give you the opportunity to
speak confidentially to someone who is independent of the NHS
- Help you to explore your
options at every stage of your complaint - Answer questions to help you
make decisions - Act on your direction rather
than the wishes of others
ICAS cannot however,
- Help you to claim financial
compensation for clinical negligence - Get and NHS employee
Disciplined - Give legal advice
- Help you with complaints about
private medical treatment - Give medical advice
- Investigate complaints
If this seems like something you could benefit from, please call
us on our Regional Helpline 0300 456 8350.Kind Regards
Dawn Thomas
Senior Administrator
The Gateway Conference Centre, 71 London Road, Liverpool,
L3 8HYTel:
0151 298 3267Email:
dawnt@carersfederation.co.ukWebsite:
www.carersfederation.co.ukRegistered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJRegistered Number: 3123142
Registered Charity Number:
1050779This e-mail is intended solely for the named recipient(s),
it may contain confidential or privileged information. If you are not the
intended recipient(s) please notify us immediately and delete the e-mail
without taking copies, storing the e-mail, printing it or disclosing the
contents of the e-mail to any other individual. Nothing contained in this
e-mail is intended to create binding legal obligations between us. Any views or
opinions presented in this e-mail are solely those of the author and do not
represent those of The Carers Federation Limited. Should you communicate with
anyone at The Carers Federation Limited by e-mail, you consent to us monitoring
and reading any such correspondence.
- Put you in touch with other
-
Jeg fikk en ny e-post fra Icas
Google Mail – Your email
Erik Ribsskog
<eribsskog@gmail.com>
Your email
Dawn T
<dawnt@carersfederation.co.uk>
Mon, Feb 8, 2010 at 3:00 PM
To:
"eribsskog@gmail.com" <eribsskog@gmail.com>
Dear Mr Ribsskog
Thank you for your email.
ICAS (Independent Complaints Advocacy Service) is a free,
confidential service which is independent of the NHS. We can support
people in making a complaint with the NHS.We provide various levels of support and can:
1. Provide a Self Help Information Pack
2. Provide an Advocate who can:
- Put you in touch with other
people who can help you - Help you write letters to the
right people - Prepare you for and go to
meetings with you - Give you the opportunity to
speak confidentially to someone who is independent of the NHS
- Help you to explore your
options at every stage of your complaint - Answer questions to help you
make decisions - Act on your direction rather
than the wishes of others
ICAS cannot however,
- Help you to claim financial
compensation for clinical negligence - Get and NHS employee
Disciplined - Give legal advice
- Help you with complaints about
private medical treatment - Give medical advice
- Investigate complaints
If this seems like something you could benefit from, please call
us on our Regional Helpline 0300 456 8350.Kind Regards
Dawn Thomas
Senior Administrator
The Gateway Conference Centre, 71 London Road, Liverpool,
L3 8HYTel:
0151 298 3267Email:
dawnt@carersfederation.co.ukWebsite:
www.carersfederation.co.ukRegistered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJRegistered Number: 3123142
Registered Charity Number:
1050779This e-mail is intended solely for the named recipient(s),
it may contain confidential or privileged information. If you are not the
intended recipient(s) please notify us immediately and delete the e-mail
without taking copies, storing the e-mail, printing it or disclosing the
contents of the e-mail to any other individual. Nothing contained in this
e-mail is intended to create binding legal obligations between us. Any views or
opinions presented in this e-mail are solely those of the author and do not
represent those of The Carers Federation Limited. Should you communicate with
anyone at The Carers Federation Limited by e-mail, you consent to us monitoring
and reading any such correspondence.
- Put you in touch with other
-
Jeg sendte en e-post til ICAS
Google Mail – Complaint Marybone/Fwd: 70818: Update/Fwd: Complaint to Health Service Ombudsman
Erik Ribsskog
<eribsskog@gmail.com>
Complaint Marybone/Fwd: 70818: Update/Fwd: Complaint to Health Service Ombudsman
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Feb 3, 2010 at 7:07 PM
To:
liverpoolicas@carersfederation.co.uk
Hi,I was wondering, do you think it's ok for me to deal with this complaint in writing, since I think that's better, since English is not my first language, so I'm a bit disadvantaged by this, in meetings, I think.And I didn't like the doctor and the nurse there, so I'd rather not go back.Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk >Date: Wed, Feb 3, 2010 at 5:00 PM
Subject: RE: 70818: Update/Fwd: Complaint to Health Service Ombudsman
To: "eribsskog@gmail.com" <eribsskog@gmail.com>
Dear Mr Ribsskog
Our Ref: EN-70818 (please quote this
reference in all correspondence concerning this matter)Thank you for your emails
of 5 and 19 January 2010 to the Health Service
Ombudsman, providing an update to your complaint and attaching letters from
Marybone Health Centre (the Centre) and Liverpool PCT (the PCT).You explain that the Centre has invited you to attend
a meeting to try to resolve your complaint, but it would feel awkward for
you to attend a meeting and you would prefer the Centre to respond to your
complaint in writing. While meetings can be a useful way to resolve
complaints, it is open to you to explain your reasons for not wanting to
attend a meeting and to ask the Centre to correspond with you in writing to try
to resolve your complaint. Alternatively, you could ask for help from your
regional Independent Complaints Advocacy Service (ICAS) office. My email below
dated 13 November 2009 gives details about ICAS. It may
be that an ICAS advocate can attend the meeting with you, which may subsequently make a meeting feel less awkward
for you.
I also note that the PCT has offered for you to make your complaint
to them so they can handle it rather than the Centre. This is another way
forward and if you find this more suitable you should let the PCT know by
contacting their Customer Service Department. I note that they have provided you with their
contact details.Please contact me if you have any questions.
Yours sincerely
Daniel Wallis
Customer Services Officer
Parliamentary and Health Service Ombudsman
24th Floor
Millbank Tower
Millbank
London
SW1P 4QP
Telephone: 0345 015
4033
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 January 2010 17:23
To: Phso
Enquiries
Subject: Update/Fwd: Complaint to Health Service
OmbudsmanHi,
I received a new letter from Marybone Health Centre today, so I enclose
this letter as an update.Hope this is alright!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date:
Tue, Jan 5, 2010 at 12:35 PM
Subject: Re: Complaint to Health Service
Ombudsman
To: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk >Hi,
thank you for your e-mail!I sent a letter to the Health Center, on 13/12, and received an
answering-letter on 18/12, (which I attach to this e-mail).It says in the letter, from the Practice Manager, that the Health
Center wants me to meet a doctor there, and not the Practice Manager, for a
meeting.But I don't really like the Health Center, any longer, unfortunatly, since
I didn't like the nurse or the doctor.Do I have to go to the meeting, or can I ask the Health Center if they can
deal with the complaint in writing?When I think about it, it just seems a bit awkward, to me, to go back
to Health Centre, so I would have thought it was better to deal with it in
writing.Do you think this is possible to achieve, that the complaint is being
dealt with in writing?I don't mean to be inpolite, or anything, but I'm more comforable with
dealing with the complaint in writing, also since English isn't my first
language, and I think that if the complaint is being dealt with in writing then
it's easier to avoid, that people try tricks etc., in meetings, since summaries
aren't always written and aren't always accurate etc.So I was just wondering if you think it's possible to deal with complaints
like this in writing, without me having to go to the Health Centre for a
complaint-meeting, since I think it's a bit awkward now, going there, after how
the nurse and the doctor were there, the last time I went there.Thank you very much in advance for your reply!Yours sincerely,Erik RibsskogOn Fri, Nov 13, 2009 at 9:05 AM, Phso Enquiries <Phso.Enquiries@ombudsman.org.uk > wrote:Dear
Mr RibsskogOur
Ref: EN-70818 (please quote this reference in all correspondence
concerning this matter)Thank
you for your emails of 16 and 22 October 2009
to the Health Service Ombudsman about two
GP practices. You
do not know the name of one of the practices, but name the other practice as
Marybone Health Centre.The
Ombudsman’s role is to look into complaints about poor treatment or service
provided by the NHS.The
Ombudsman usually deals with complaints after the local NHS complaints
procedure has been completed. From the emails you have sent,
it seems you still need to complete this process. If you
wish to continue with your complaint, you should first write to the
Practice Manager of the
GP practices and ask them to resolve it.If,
receiving the final response from the practices you remain
unhappy, it is then open to you to re-approach the Ombudsman. You will need to
explain specifically what was wrong with their response to your
complaint and to state what you want the Ombudsman to do. At that point we
will look at your complaint carefully to decide if we can help. There is no
automatic right to an investigation by the Ombudsman; there has to be a good
reason for her to investigate a complaint.You should send us copies of any relevant correspondence
and papers which you have. We will also need written permission to obtain any
papers and records connected to the complaint, and to know whether legal
action is being taken about it (as that may prevent the Ombudsman from looking
at the complaint).If you need direct help or advice in making a complaint,
you should contact your regional Independent Complaints Advocacy Service
(ICAS) office. You can find their details from the following
link:http://www.carersfederation.
co.uk/what-we-do/icas/office_ results.php?region=north_west ICAS is a voluntary organisation providing independent
advocacy to people making complaints under the NHS complaints
procedure.I note that part of your complaint is about not being
allowed to register with a GP practice. You may find the following link
helpful that explains about registering with GP
practices:http://www.nhs.uk/chq/Pages/
1095.aspx?CategoryID=68& SubCategoryID=158 Please contact me if you have any
questions.Yours
sincerelyDaniel Wallis
Customer Services Officer
Parliamentary and Health Service Ombudsman
24th FloorMillbank TowerMillbankLondonSW1P 4QPTelephone: 0345 015
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In case of problems, please call your organisational IT
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UK Government quality mark initiative for information security products and
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www.cctmark.gov.ukThe original of this email was scanned for viruses by Government Secure Intranet (GSi) virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs.
On leaving the GSI this email was certified virus free.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk