Erik Ribsskog
| Our Ref : 16046008 |
| Erik Ribsskog |
Mon, Sep 1, 2014 at 2:56 PM | |
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To: casework@ico.org.uk
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
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Erik Ribsskog
| Our Ref : 16046008 |
Erik Ribsskog
| Update/Fwd: Ofcom reference: 1-266978842 |
Erik Ribsskog
| Response from ICO regarding Virgin Media[Ref. RFA0550287] |
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Erik Ribsskog
<eribsskog@gmail.com>
Acknowledgement from the Information Commissioner’s Office[Ref. RCC0494312]
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Apr 19, 2013 at 7:55 AM
To:
casework@ico.org.uk
Hi,
18 April 2013
Case Reference Number ENQ0493394
Dear Mr Ribsskog
Thank you for your email of 18 April 2013.
The matters you raise will be passed to a manager in the Casework and Advice Division who should send you a detailed response within 28 days. If for some reason the manager is unable to send a full response within that timeframe, he or she will let you know what is happening and when you will receive a full response.
You will notice that there are two reference numbers at the top of this page. To explain why, ENQ0493394 relates to the enquiry you sent us about Virgin Media. RCC0494312 is a new reference number, which relates to the correspondence you sent us in relation to the way we have handled ENQ0493394.
A manager will contact you shortly.
Yours sincerely
Amy Holmes
Case Officer
First Contact Group
______________________________
The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner’s Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner’s Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
______________________________
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk
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Erik Ribsskog
<eribsskog@gmail.com>
Response from the Information Commissioner’s Office[Ref. ENQ0493394]
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Apr 18, 2013 at 9:40 AM
To:
casework@ico.org.uk
Hi,
And this guy didn’t seem reliable, to me.
I didn’t like monitor him, I tried to be a bit laid-back.
And this is the year 2013.
Or a love-letter had been laying on the table?
That would have been personal information, I think.
They can’t say they don’t understand the new IT-technology.
Thanks in advance for the help with this!
Best regards,
PROTECT
18 April 2013
Dear Mr Ribsskog
Thank you for your further correspondence dated 11 April 2013.
I understand from your correspondence that you are concerned that a Virgin engineer who attended your properly did so without an appointment, and that this engineer also looked at your PC.
As I have outlined in my previous emails, the engineer attending your property without an appointment would not be covered by the Data Protection Act 1998 (DPA). As such, it is not a matter that this office can address.
The DPA is specifically concerned with ‘personal data’, and gives certain rights to individuals regarding their personal data. It also states that data controllers, (organisations who process and control personal data), shall process personal data in line with eight principles of good information handling.
In your latest email you now also mention that the engineer ‘looked’ at your computer, but you do not give any further information. If he simply saw what was on your screen whilst he was in your property then this would not be a concern under the DPA.
If he processed, (used, disclosed, edited, deleted etc), personal data contained in files on your computer, then he would have needed to do this in line with the provisions of the DPA. In particular, in line with the first principle, which states that personal data must be processed fairly and lawfully and with respect to one of the conditions outlined in the Act.
In practise this means that at the point an organisation collects personal data from an individual, it needs to give ‘fair processing’ information to the individual concerned about how their data is going to be used. This is often given in the form of a ‘Privacy Notice’ (a written statement).
If the engineer did process files on your computer which contained your personal data, and you did not receive any fair processing information then this could potentially be a concern in relation to the DPA.
If you believe that this is the case, you should, in the first instance, write to the organisation directly and outline your concerns. Keep copies of any letters you send together with any replies you receive.
If, having raised these issues in writing with the organisation, you still have concerns about their compliance with the DPA, you may then wish to make a complaint to us for assessment. During this assessment process we would determine whether it is likely or unlikely that the organisation complied with the DPA in relation to this issue.
For us to be able to consider a complaint we would need you to provide us with a completed complaint form (which can be found through the link below), a copy of your complaint to the organisation and their response (if they have responded), and a copy of any other relevant information, eg evidence that the incident occurred and a copy of any privacy notices you received.
http://www.ico.org.uk/
Unfortunately I am not able to provide you with specific contact information form Virgin or Ofcom, as this is not within the remit of our office. I have again provided the links to the contact pages of their websites.
http://www.ofcom.org.uk/
If you are unhappy with the service you have received from us, you can make a complaint to us using our ‘Case review and service complaints form’. I have included a link to information on our website about how to complain, the complaints form can be found on this page.
http://www.ico.gov.uk/
I hope this information is of assistance to you. For more information please contact our helpline on 0303 123 1113.
Yours sincerely
Amy Holmes
Case Officer
First Contact Group
______________________________
The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner’s Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner’s Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
______________________________
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk
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Erik Ribsskog
<eribsskog@gmail.com>
Response from the Information Commissioner’s Office
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Apr 11, 2013 at 2:00 PM
To:
new casework <acknowledgement@ico.org.uk>
Hi,
We called it ‘personvern’, (meaning person procection).
Could I please have this escalated to your line-manager for a second opinion.
Regards,
Erik Ribsskog
a living individual and is all about them. An individual entering your flat without an appointment is not an issue which would be covered by the DPA.
www.ico.org.uk or contact our helpline on 0303 123 1113.
Sent: 05 April 2013 19:44
To: new casework
Cc: l.kennedy@easylaw.co.uk; emb.london; hv-02.kontakt
Subject: Re: Response from the Information Commissioner’s Office
But they don’t have a general enquiery e-mail address anywhere on them.
And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an apointment?
But if you have a general enquiery e-mail address, to Ofcom, (and Virgin), that would have been very fine!
Best regards,
Erik Ribsskog
of Information Act 2000.
I have provided links to the contact pages of Ofcom and Virgin Media which may be of use to you:
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 04 April 2013 16:46
To:
Cc: emb.london; l.kennedy@easylaw.co.uk; hv-02.kontakt
Subject: Problems with Virgin Broadband
I couldn’t fine e-mail addresses to Ofcom or Virgin, so I write to you.
A few minuttes after the three Virgin-guys left.
I got a call from Paul, who had told me to call him tomorrow, if the broadband didn’t work.
And if the modem still doesn’t work, I’ll call Virgin’.
Then a third guy; (who got here later, after the other two were finished).
An older guy named Paul.
(Who also had a Virgin uniform).
He wrote his phone-numer down, on a Virgin folder.
After asking me if I had a pen.
I asked him if the internet would work in the mean-time.
He said it would.
I said that then I don’t any more people here to wake me up.
I’ve had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.
This I wanted to complain about.
Is this to install something that is breaching my data protection, I’m wondering.
Erik Ribsskog
______________________________
The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you
have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner’s Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please
be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner’s Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
______________________________
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web:
www.ico.org.uk
______________________________
The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner’s Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner’s Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
______________________________
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk
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Erik Ribsskog
<eribsskog@gmail.com>
Response from the Information Commissioner’s Office
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Apr 5, 2013 at 7:44 PM
To:
new casework <acknowledgement@ico.org.uk>
Cc:
l.kennedy@easylaw.co.uk, “emb.london” <emb.london@mfa.no>, “hv-02.kontakt” <hv-02.kontakt@mil.no>
Hi,
But if you have a general enquiery e-mail address, to Ofcom, (and Virgin), that would have been very fine!
Best regards,
and Virgin Media which may be of use to you:
Sent: 04 April 2013 16:46
To:
Cc: emb.london; l.kennedy@easylaw.co.uk; hv-02.kontakt
Subject: Problems with Virgin Broadband
I couldn’t fine e-mail addresses to Ofcom or Virgin, so I write to you.
A few minuttes after the three Virgin-guys left.
I got a call from Paul, who had told me to call him tomorrow, if the broadband didn’t work.
And if the modem still doesn’t work, I’ll call Virgin’.
Then a third guy; (who got here later, after the other two were finished).
An older guy named Paul.
(Who also had a Virgin uniform).
He wrote his phone-numer down, on a Virgin folder.
After asking me if I had a pen.
I asked him if the internet would work in the mean-time.
He said it would.
I said that then I don’t any more people here to wake me up.
I’ve had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.
This I wanted to complain about.
Is this to install something that is breaching my data protection, I’m wondering.
Erik Ribsskog
______________________________
The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner’s Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner’s Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
______________________________
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk
function Print(){document.body.offsetHeight;window.print()};

Erik Ribsskog
<eribsskog@gmail.com>
New update/Fwd: Update/Fwd: Problems with Virgin Broadband
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Apr 5, 2013 at 11:13 AM
To:
informationgovernance@ico.org.uk
Cc:
l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>, “emb.london” <emb.london@mfa.no>
Hi,
Erik RIbsskog
Date: Thu, Apr 4, 2013 at 6:13 PM
Subject: Fwd: Update/Fwd: Problems with Virgin Broadband
To: informationgovernance@ico.org.
Cc: l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>, “emb.london” <emb.london@mfa.no>
From: Erik Ribsskog <eribsskog@gmail.com>
Subject: Update/Fwd: Problems with Virgin Broadband
To: informationgovernance@ico.org.
Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>
It’s like you don’t have any decent people at all here in the UK.
Date: Thu, Apr 4, 2013 at 4:46 PM
Subject: Problems with Virgin Broadband
To: informationgovernance@ico.org.
Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>
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Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Problems with Virgin Broadband
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Apr 4, 2013 at 6:13 PM
To:
informationgovernance@ico.org.uk
Cc:
l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>, “emb.london” <emb.london@mfa.no>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Apr 4, 2013 at 4:59 PM
Subject: Update/Fwd: Problems with Virgin BroadbandTo: informationgovernance@ico.org.
Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>
It’s like you don’t have any decent people at all here in the UK.
Date: Thu, Apr 4, 2013 at 4:46 PM
Subject: Problems with Virgin Broadband
To: informationgovernance@ico.org.
Cc: “emb.london” <emb.london@mfa.no>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>
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PS.
Her er vedleggene: