Stikkord: Jobbsøking i England

Dear Mr Ribsskog,

The Independent Case Examiner acknowledges

receipt of your email dated 1^st September 2009.

Please refer to the letter that was

issued to you by this office on 3^rd August 2009.

In light of the fact your complaint has not been resolved, if

you do not receive an initial response to your complaint from Job Centre Plus

within five weeks from 3^rd August 2009, or you need

any help or information please get in touch with Jobcentre Plus Secretariat at:

Jobcentre Plus Secretariat

L6 Caxton House

Tothill Street

London

SW1H 9NA

Yours Sincerely,

Barbara Harrold.

Independent Case Examiner’s Office

—–Original Message—–

From: Erik Ribsskog

[mailto:eribsskog@gmail.com]

Sent: 01 September 2009 17:00

To: DWP ICE gateway team

Subject: Re: Reminder/Fwd:

Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint about ICE,

to Complaints Manager

Hi,

are you sure about this?

Because, it wasn't resolved properly, I think.

– The manager, told me, in the meeting, that she hadn't recieved my initial

complaint, which was sent to her, from the Jobcenter national complaint center,

(or what exactly they are called).

– The manager said in the meeting, that in the next review-meetings, I would

get a new jobcenter-advisor, still, when I went there last week, it was Mrs.

Henderson, the same case-worker still, who had the review-meeting.

– The manager, Mrs. Hart,

told me, in the meeting, three weeks ago, on Thursday, that she would send me

something in writing, a summary, from the meeting, which I haven't recieved.

So I want to complain about the manager there, Mrs. Hart.

Then I think, that I should direct the comlaint, to her manager, and not to her

in person, due to that she is involved, from before.

Could you please tell me if you agree with this, that the complaint should go

to Mrs. Hart's manager, and not to Mrs. Hart herself?

Yours sincerely,

Erik Ribsskog

On Tue, Sep 1, 2009 at

11:55 AM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk>

wrote:

Dear Mr Ribsskog,

Thank you for your email of

30^thAugust 2009.

Having examined your email,

you have stated your original complaint has been resolved and the issues you

have raised would appear to be new issues. In light of this, this is a matter

you will need to bring to the attention of the Manager of the Job Centre Plus

in the first instance.

You will therefore need to

write to the Manager of your local Job Centre regarding this matter. They will

then forward you details to the appropriate department.

Should you not receive a

reply, or remain dissatisfied once you receive one, please advise this office

accordingly and we will register your complaint accordingly.

Yours sincerely

Barbara Harrold

Independent Case Examiner's

Office

—–Original

Message—–

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 August 2009 03:45

To: DWP ICE gateway team

Subject:

Reminder/Fwd: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd:

Complaint about ICE, to Complaints Manager

Hi,

I can't see that I've received an answer to this e-mail yet, so I'm sending

this reminder.

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Aug 13, 2009 at 2:54 PM

Subject: Problems at the Jobcenter, Williamson Sq., Liverpool/Fwd: Complaint

about ICE, to Complaints Manager

To: ice@dwp.gsi.gov.uk

Hi,

I was at the jobcenter, for a review-meeting, today,

and was also told, that the Manager,

Mrs. Hart, wanted to have a meeting with me.

This meeting was about a jobcenter representative-complaint, that I've sent to

you,

at the Independant Case Worker-offce, on 23/7.

This complaint was resolved, in the meeting today,

Mrs. Hart was going to speak with

the representative, and I was going to get a new

advisor, due to the problems mentioned

in the complaint.

But, Mrs. Hart also told me, in the meeting today,

that she 'didn't see the original complaint'.

This I think is strange, since Alison Monkhouse, on

the central jobcenter complaint center,

for the UK, (when on complain from the

Jobcenter-website), she sent me an e-mail about

this complaint, on 27/5, (which I've also forwarded to

you), and then she also sent Mrs. Hart

a copy of the e-mail she sent me, (containing also the

original complain). One can see this,

since it says Cc: Hart Colette

JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk>,

on the e-mail that

Alison Monkhouse, sent on 27/5.

So how could Mrs.

Hart tell me today, that she hadn't seen the original complaint, when

it was e-mailed to

her, on 27/5, from Alison Monkhouse?

I think Mrs. Hart

seemed sincere, to me, when she told me this, that she hadn't seen the

comlaint, until now,

a few days ago, when she got an e-mail from you, at the Independant

Case-Workers, in

Chester.

So, what has

happened at the Willamson Sq. Jobcenter?

Did Mrs. Hart lie, or has someone been messing with the e-mail system?

Or did Mrs. Hart forget that she had read the complaint?

I was wondering if

this was something that the Independant Case Worker should look at,

because I think this

seemed a bit akward.

Are there 'mobsters' at the Williamson Sq. Jobcenter, messing with the e-mails,

I wonder?

What do you think, at the Independant Case-Examiner, should this be looked at?

Thanks in advance

for your reply!

Yours sincerely,

Erik Ribsskog

———- Forwarded message ———-

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Aug 5, 2009 at 12:26 PM

Subject: Complaint about ICE, to Complaints Manager

To: DWP ICE gateway team <ice@dwp.gsi.gov.uk>

ICE Ref: DWP00408/09

Hi,

I got your letter today, with the date 3. august.

You write, that if I haven't got a response, to my jobcenter-complaint, within

5 weeks,

then I should contact you again.

But, I sent the compaint in May, so this is already more than five weeks ago,

and I haven't

received a response yet, from the jobcenter, which I

informed you about, in my e-mail from

24/7, then it was already gone TWO MONTHS, when I sent

you the e-mail.

How can you fail to understand that two months are more than five weeks?

This is ridiculus, how can people trust you, if you act in a 'moronic' way like

this?

Please clean up this now!

Sincerely,

Erik Ribsskog

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please call your organisation’s IT Helpdesk.

Communications via the GSi may be automatically logged, monitored and/or

recorded for legal purposes.

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2009/09/0052.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.