Stikkord: Jobbsøking i England

Erik Ribsskog
<eribsskog@gmail.com>

---

Shop Manager – St Helens

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Erik Ribsskog <eribsskog@gmail.com>


Tue, Nov 19, 2013 at 7:58 PM



To:
jobs@poundbakery.co.uk






Hi, I read about this vacancy on the Direct Gov-website, and I wanted to
please apply for this job. I’ve worked as a Store Manager for four years, (I was a
Cashier/Stocker from 1992 to 1994, then a Key Holder in the summer of
1994, then an Aspiring Manager the rest of 1994, then an Assistant
Manager, (in two different stores), from 1995 til 1998, then a Store
Manager, (in three different stores), from 1998 to 2002, then Key
Holder, (in two different stores while I studied full-time), from 2002
to 2004), in the Norwegian grocery-chain Rimi, (now owned by ICA). I was responsible for motivating, training and developing up to 25
employees, at a time, when I worked as a Store Manager, in Rimi, and
one of the shops I worked as a Store Manager in, (Rimi Kalbakken, in
Oslo), from 2000 to 2001, had a weekly turn-over, at around 850.000
NOK, (which is around £90.000). I’ve also worked as a full-time Cashier, (later part-time Cashier and
Delicatessen-employee, while studying), in the big hypermarked
Matland, (which was bought by Coop while I worked there, and changed
its name to OBS! Triaden), in Lørenskog in Norway. I attach my CV and hope to hear back from you! Yours sincerely, Erik Ribsskog

CV (Retail) – Erik Ribsskog.doc 52K

Erik Ribsskog
<eribsskog@gmail.com>

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Re: Web Designer

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Erik Ribsskog <eribsskog@gmail.com>


Mon, Nov 18, 2013 at 6:35 PM



To:
ste.royle@ems-internet.co.uk






Hi, I read about this vacancy on the Direct Gov-website, and I wanted to
please apply for this job. I have designed a lot of websites, (see CV for online portfolio),
since the late nineties, using HTML, CSS, Javascript and PHP. I’ve been using both FTP and Photoshop, when I’ve been working with my
web-shop, (www.posegodt.net), which I started, in 2010. I also have experience in using JQuery, from when I studied IT, at
Oslo University College, from 2002 to 2004. I attach my CV and hope to hear back from you! Yours sincerely, Erik Ribsskog

CV (IT) – Erik Ribsskog.doc 40K

Erik Ribsskog
<eribsskog@gmail.com>

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Re: Store Manager – Liverpool

---

Erik Ribsskog <eribsskog@gmail.com>


Wed, Nov 13, 2013 at 5:59 PM



To:
vicky.cawley@kinetic-industrial.co.uk






Hi, I read about this vacancy on the Direct Gov-website, and I wanted to
please apply for this job. I’ve worked as a Store Manager for four years, (I was a
Cashier/Stocker from 1992 to 1994, then a Key Holder in the summer of
1994, then an Aspiring Manager the rest of 1994, then an Assistant
Manager, (in two different stores), from 1995 til 1998, then a Store
Manager, (in three different stores), from 1998 to 2002, then Key
Holder, (in two different stores while I studied full-time), from 2002
to 2004), in the Norwegian grocery-chain Rimi, (now owned by ICA). I was responsible for motivating, training and developing up to 25
employees, at a time, when I worked as a Store Manager, in Rimi, and
one of the shops I worked as a Store Manager in, (Rimi Kalbakken, in
Oslo), from 2000 to 2001, had a weekly turn-over, at around 850.000
NOK, (which is around £90.000). I’ve also worked as a full-time Cashier, (later part-time Cashier and
Delicatessen-employee, while studying), in the big hypermarked
Matland, (which was bought by Coop while I worked there, and changed
its name to OBS! Triaden), in Lørenskog in Norway. I attach my CV and hope to hear back from you! Yours sincerely, Erik Ribsskog

CV (Retail) – Erik Ribsskog.doc 52K

Erik Ribsskog

---

Erik Ribsskog
<eribsskog@gmail.com>

---

RE: Forth update/Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

---

Erik Ribsskog <eribsskog@gmail.com>


Wed, Oct 30, 2013 at 7:03 PM



To:
“Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again, I have a deaf cousin, so I’m used with people who aren’t normal. I’ve also read in a Norwegian news-paper, in the early 90’s, I think, that one shouldn’t discus religion and politics at work.

Because that would be un-professional. So that I tried to never do in my twelve year long career, in Rimi, in Norway, (where I worked as a Store Manager in three different shops). My feelings about things like politics or religion I would rather talk about with friends, (on my spare-time), or write about in my memoirs. Best regards, Erik Ribsskog
Date: Wed, Oct 30, 2013 at 6:26 PM
Subject: Re: Forth update/Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
Like I told you, on the phone, I thought this role was perfect for me, because I could use my IT-skills, language-skills, and customer service-skills. But if they’ve found a better qualified person then that’s very fine.
Best regards, Erik Ribsskog

you have not have not been selected to be progressed.









BSc (Hons)

Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB




UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions

us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

---

[mailto:eribsskog@gmail.com]
Sent: 30 October 2013 16:23
To: Dulay, Ravinder
Subject: Forth update/Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

























And while I remember it.





Norway).







Oslo.

Denmark and
Sweden.

















That the job was script-days.





Denmark), asked me if I knew how to translate a text from English to Danish or Swedish.







something).

Something like this.



who is American and Swedish).







second time).







———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Subject: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again,











From: Erik Ribsskog <eribsskog@gmail.com>

Subject: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again,









(Since I’m from Norway, and in
Norway we don’t always have dress-codes, I have to ask about that, here in the
UK).







St. Helens before, (even if I know which bus that goes there).













———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Subject: Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi Ravinder,









I send you this e-mail since we agreed yesterday that I was going to send you an e-mail today, after speaking with Pilkington.







———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 28, 2013 at 4:25 PM
Subject: Re: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi,



I’ll read up more about the company tomorrow, and read the job specification again and be sure my mobile is turned on.







Scandinavia that are going to be calling?













On Mon, Oct 28, 2013 at 3:44 PM, Dulay, Ravinder <RavinderDulay@computerpeople.co.uk> wrote:







As we discussed, I have great pleasure in confirming your telephone interview with Pilkington
(NSG)




Wednesday 30th October @ 10.30pm

  Claire Walker (
Front Desk Team Leader)+ Anja (Scandinavian Service-Desk Analyst)





IMPORTANT:

·        


·        

·        

let us know.

Interview Format:



·      –

·      –

– A – Anja will test your Scandinavian language skills by having an informal conversation with you; party Danish,
Swedish and Norwegian.



·        





made the last person successful in the
     
       role.
End by asking “what reservations do you have” – this is your chance to correct any concerns that the client may have.





Desk Analyst (Scandinavian languages)

My client is a highly successful market leading, international organisation based Merseyside. They are looking to recruit a Multilingual Service Desk Analyst (Scandinavian languages) on a 6 month rolling contract basis; the rate being offered is competitive.

the second line support Analysts). Full training will be provided over 2-3 weeks and the successful candidate will then shadow our DK/NO/SE and UK Analysts before going live.

The Role



– First line customer contact for all IT related problems/enquires/service requests.


– Troubleshooting, prioritisation, resolution and /or assignment of problems.
– Progress chasing, maintaining incident records and reports.





– good communication skills with particular emphasis on the use of the telephone.


– be able to commute to
St Helens for set shifts of 07:00-15:30 or 08:00-16:30 (not put off by the journey/shift pattern/idea of working bank holidays)
– be capable of remaining calm and polite in pressurised situations.
– be capable of delivering a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment.

– ideally be proficient knowledge of Microsoft operating systems such as Windows XP, 2000, and the MS
Office suite to a support level would be preferred – however this is not essential.

This is an excellent opportunity for a multi-lingual candidate to work in the IT industry. Training will be given to enable you to resolve up to a level of approximately 40% of all incidents taken.





on the opportunity, in the meantime if I obtain any further information I will let you know.





Rav





Infrastructure and Service Management



Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB
Tel  +44 (0) 121 234 9255  







UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions

us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

Erik Ribsskog
<eribsskog@gmail.com>

---

RE: Forth update/Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

---

Erik Ribsskog <eribsskog@gmail.com>
Wed, Oct 30, 2013 at 6:26 PM


To:
“Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk> Like I told you, on the phone, I thought this role was perfect for me, because I could use my IT-skills, language-skills, and customer service-skills. But if they’ve found a better qualified person then that’s very fine.
Best regards, Erik Ribsskog

you have not have not been selected to be progressed.









BSc (Hons)


Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB




UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions


us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

---

[mailto:eribsskog@gmail.com]
Sent: 30 October 2013 16:23
To: Dulay, Ravinder
Subject: Forth update/Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

























And while I remember it.





Norway).







Oslo.

Denmark and
Sweden.

















That the job was script-days.





Denmark), asked me if I knew how to translate a text from English to Danish or Swedish.







something).

Something like this.



who is American and Swedish).







second time).







———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Subject: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again,











From: Erik Ribsskog <eribsskog@gmail.com>

Subject: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again,









(Since I’m from Norway, and in
Norway we don’t always have dress-codes, I have to ask about that, here in the
UK).







St. Helens before, (even if I know which bus that goes there).













———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Subject: Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi Ravinder,









I send you this e-mail since we agreed yesterday that I was going to send you an e-mail today, after speaking with Pilkington.







———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 28, 2013 at 4:25 PM
Subject: Re: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi,



I’ll read up more about the company tomorrow, and read the job specification again and be sure my mobile is turned on.







Scandinavia that are going to be calling?













On Mon, Oct 28, 2013 at 3:44 PM, Dulay, Ravinder <RavinderDulay@computerpeople.co.uk> wrote:







As we discussed, I have great pleasure in confirming your telephone interview with Pilkington
(NSG)




Wednesday 30th October @ 10.30pm

  Claire Walker (
Front Desk Team Leader)+ Anja (Scandinavian Service-Desk Analyst)





IMPORTANT:

·        


·        

·        

let us know.

Interview Format:



·      –

·      –

– A – Anja will test your Scandinavian language skills by having an informal conversation with you; party Danish,
Swedish and Norwegian.



·        





made the last person successful in the
     
       role.
End by asking “what reservations do you have” – this is your chance to correct any concerns that the client may have.





Desk Analyst (Scandinavian languages)

My client is a highly successful market leading, international organisation based Merseyside. They are looking to recruit a Multilingual Service Desk Analyst (Scandinavian languages) on a 6 month rolling contract basis; the rate being offered is competitive.

the second line support Analysts). Full training will be provided over 2-3 weeks and the successful candidate will then shadow our DK/NO/SE and UK Analysts before going live.

The Role



– First line customer contact for all IT related problems/enquires/service requests.


– Troubleshooting, prioritisation, resolution and /or assignment of problems.
– Progress chasing, maintaining incident records and reports.





– good communication skills with particular emphasis on the use of the telephone.


– be able to commute to
St Helens for set shifts of 07:00-15:30 or 08:00-16:30 (not put off by the journey/shift pattern/idea of working bank holidays)
– be capable of remaining calm and polite in pressurised situations.
– be capable of delivering a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment.

– ideally be proficient knowledge of Microsoft operating systems such as Windows XP, 2000, and the MS
Office suite to a support level would be preferred – however this is not essential.

This is an excellent opportunity for a multi-lingual candidate to work in the IT industry. Training will be given to enable you to resolve up to a level of approximately 40% of all incidents taken.





on the opportunity, in the meantime if I obtain any further information I will let you know.





Rav





Infrastructure and Service Management



Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB
Tel  +44 (0) 121 234 9255  







UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions

us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

Erik Ribsskog
<eribsskog@gmail.com>

---

Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

---

Erik Ribsskog <eribsskog@gmail.com>


Wed, Oct 30, 2013 at 2:56 PM



To:
“Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

And while I remember it. I read on Pilkingtons website yesterday that they’re owned by a Japanese company now, like Clarie confirmed. (Since you asked me to think up some questions).

And I also asked if it was right, that they have a factory in Elverum, (in Norway). (That’s a special place for me. I’ve been in that town on conscription-service, for a year, in the Norwegian army-base Terningmoen, in Elverum, by the way). Then Claire said something I thought was a bit strange. She said they almost never called from Elverum or Oslo. But almost only from Denmark and Sweden. Is this really right, that it’s almost only Danish and Swedish calls? Best regards, Erik Ribsskog

On Wed, Oct 30, 2013 at 2:14 PM, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi again, sorry if I’m sending to many e-mails! I think you told me, (as I remember it), on the phone, one or two days ago.

That the job was script-days. But in the telephone-interview today, Claire said that the job wasn’t scripd-based, when I said I was used with following scripts from Arvato. So what you said made me look a bit dum, in the interview, I think. Also, Anja, (from Denmark), asked me if I knew how to translate a text from English to Danish or Swedish. Has this been mentioned by you, (or the job-descripton), that it’s a lot of translation-work involved here, I was wondering. Also, I mentioned to you, that I rate my Norwegian as 5, my English as 4, my Swedish as 3.5 and my Danish as 2.5. Something like this. (Not meant dis-respectfully towards Danes, but just to try to explain.

Also, the line was very poor, the first time they called.

But then they called me from a different line, a couple of minutes later, and then the line was much better, (like I told Claire Walker, when she called, the second time). Thanks again for contacting me about this opertunity, and have a fine day! Best regards, Erik Ribsskog

Date: Wed, Oct 30, 2013 at 11:38 AM
Subject: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>


Date: Wed, Oct 30, 2013 at 11:27 AM
Subject: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
(Since I’m from Norway, and in Norway we don’t always have dress-codes, I have to ask about that, here in the UK). Also I couldn’t find the exact address, on the website. So I’d need that if I’m supposed to go on an interview. And I could buy a weekly bus-pass, if I get the job. But there are many different ways to travel from my address to St. Helens, and I haven’t been to St. Helens before, (even if I know which bus that goes there). But theres also the train, (but it would perhaps be more expensive to go by both train and bus). So I need a bit time to find the fastest travel-route, I think. And I would have to take the bus there, (because I’m on unemployment-benefit), before I get the first salary-payment, I think. Just something more I thought about. Best regards, Erik Ribsskog

Date: Wed, Oct 30, 2013 at 11:00 AM
Subject: Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
I send you this e-mail since we agreed yesterday that I was going to send you an e-mail today, after speaking with Pilkington. Best regards, Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 28, 2013 at 4:25 PM
Subject: Re: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
I’ll read up more about the company tomorrow, and read the job specification again and be sure my mobile is turned on. I read a bit about Pilkington on the internet now. And it seems they sell glass-products. But the job is to do with customer-support, within IT. Is it people working for Pilkington in Scandinavia that are going to be calling? I can ask about this in the interview as well, I guess. And I’m going to read through this e-mail again tomorrow, to check that I haven’t forgotten something, regarding preparing for the interview. Thanks again for the e-mail! Best regards, Erik Ribsskog

(NSG)

for the post that we have discussed, congratulations! I confirm your rate at £12 per hour. The details of your interview are listed below:
Wednesday 30^th October @ 10.30pm

  Claire Walker (
Front Desk Team Leader)+ Anja (Scandinavian Service-Desk Analyst)





Please see below for the job specification again for you to review. The time before the interview is opportunity to ‘brush up’on any skills mentioned.

Furthermore, please review the company website:http://www.pilkington.com/

If you have any queries on directions please get in touch with me ASAP, likewise if you have a major problemaffecting your attendance to the interview please let us know.




The interview will last approximately 15-20 minutes
Claire will add colour to the role

Questions around job specific skills, and your customer service experience Swedish and Norwegian.




Please ensure you read through the job specification thoroughly – have an example for each competency

Have at least 5 questions prepared to show the interviewers your interest in the role and company. For example, what you’ll be doing on aday to day basis, what’s made the last person successful in the
        End by asking “what reservations do you have” – this is your chance to correct any concerns that the client may have.




Desk Analyst (Scandinavian languages)


My client is a highly successful market leading, international organisation based Merseyside. They are looking to recruit a Multilingual Service Desk Analyst (Scandinavian languages) on a 6 month rolling contract basis; the rate being offered is competitive.

the second line support Analysts). Full training will be provided over 2-3 weeks and the successful candidate will then shadow our DK/NO/SE and UK Analysts before going live.

The Role You will be expected to record all call details in an online system whilst taking the call. The Service Desk Analyst duties would include:-
– First line customer contact for all IT related problems/enquires/service requests. – Recording all problems in the Service Centre online call logging system.
– Troubleshooting, prioritisation, resolution and /or assignment of problems.
– Progress chasing, maintaining incident records and reports. Experience and Skills Required


– to speak English fluently, and Danish, Norwegian and Swedish to business level
– good communication skills with particular emphasis on the use of the telephone. – excellent customer service skills good
St Helens for set shifts of 07:00-15:30 or 08:00-16:30 (not put off by the journey/shift pattern/idea of working bank holidays)
– be capable of remaining calm and polite in pressurised situations.
– be capable of delivering a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment. – be familiar with an office environment
Office suite to a support level would be preferred – however this is not essential.
This is an excellent opportunity for a multi-lingual candidate to work in the IT industry. Training will be given to enable you to resolve up to a level of approximately 40% of all incidents taken.


on the opportunity, in the meantime if I obtain any further information I will let you know.







BSc (Hons)

Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB




UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions

us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

Erik Ribsskog
<eribsskog@gmail.com>

---

Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

---

Erik Ribsskog <eribsskog@gmail.com>


Wed, Oct 30, 2013 at 2:14 PM



To:
“Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again, sorry if I’m sending to many e-mails! I think you told me, (as I remember it), on the phone, one or two days ago. That the job was script-days. But in the telephone-interview today, Claire said that the job wasn’t scripd-based, when I said I was used with following scripts from Arvato.

So what you said made me look a bit dum, in the interview, I think. Also, Anja, (from Denmark), asked me if I knew how to translate a text from English to Danish or Swedish. Has this been mentioned by you, (or the job-descripton), that it’s a lot of translation-work involved here, I was wondering. Also, I mentioned to you, that I rate my Norwegian as 5, my English as 4, my Swedish as 3.5 and my Danish as 2.5. Something like this. (Not meant dis-respectfully towards Danes, but just to try to explain.

Also, the line was very poor, the first time they called.

But then they called me from a different line, a couple of minutes later, and then the line was much better, (like I told Claire Walker, when she called, the second time). Thanks again for contacting me about this opertunity, and have a fine day! Best regards, Erik Ribsskog

Date: Wed, Oct 30, 2013 at 11:38 AM
Subject: New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>


Date: Wed, Oct 30, 2013 at 11:27 AM
Subject: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
(Since I’m from Norway, and in Norway we don’t always have dress-codes, I have to ask about that, here in the UK). Also I couldn’t find the exact address, on the website. So I’d need that if I’m supposed to go on an interview. And I could buy a weekly bus-pass, if I get the job. But there are many different ways to travel from my address to St. Helens, and I haven’t been to St. Helens before, (even if I know which bus that goes there). But theres also the train, (but it would perhaps be more expensive to go by both train and bus). So I need a bit time to find the fastest travel-route, I think. And I would have to take the bus there, (because I’m on unemployment-benefit), before I get the first salary-payment, I think. Just something more I thought about. Best regards, Erik Ribsskog

Date: Wed, Oct 30, 2013 at 11:00 AM
Subject: Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
I send you this e-mail since we agreed yesterday that I was going to send you an e-mail today, after speaking with Pilkington. Best regards, Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 28, 2013 at 4:25 PM
Subject: Re: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
I’ll read up more about the company tomorrow, and read the job specification again and be sure my mobile is turned on. I read a bit about Pilkington on the internet now. And it seems they sell glass-products. But the job is to do with customer-support, within IT. Is it people working for Pilkington in Scandinavia that are going to be calling? I can ask about this in the interview as well, I guess. And I’m going to read through this e-mail again tomorrow, to check that I haven’t forgotten something, regarding preparing for the interview. Thanks again for the e-mail! Best regards, Erik Ribsskog

(NSG)

for the post that we have discussed, congratulations! I confirm your rate at £12 per hour. The details of your interview are listed below:
Wednesday 30^th October @ 10.30pm

  Claire Walker (
Front Desk Team Leader)+ Anja (Scandinavian Service-Desk Analyst)





Please see below for the job specification again for you to review. The time before the interview is opportunity to ‘brush up’on any skills mentioned.

Furthermore, please review the company website:http://www.pilkington.com/

If you have any queries on directions please get in touch with me ASAP, likewise if you have a major problemaffecting your attendance to the interview please let us know.




The interview will last approximately 15-20 minutes
Claire will add colour to the role

Questions around job specific skills, and your customer service experience Swedish and Norwegian.




Please ensure you read through the job specification thoroughly – have an example for each competency

Have at least 5 questions prepared to show the interviewers your interest in the role and company. For example, what you’ll be doing on aday to day basis, what’s made the last person successful in the
        End by asking “what reservations do you have” – this is your chance to correct any concerns that the client may have.




Desk Analyst (Scandinavian languages)


My client is a highly successful market leading, international organisation based Merseyside. They are looking to recruit a Multilingual Service Desk Analyst (Scandinavian languages) on a 6 month rolling contract basis; the rate being offered is competitive.

the second line support Analysts). Full training will be provided over 2-3 weeks and the successful candidate will then shadow our DK/NO/SE and UK Analysts before going live.

The Role You will be expected to record all call details in an online system whilst taking the call. The Service Desk Analyst duties would include:-
– First line customer contact for all IT related problems/enquires/service requests. – Recording all problems in the Service Centre online call logging system.
– Troubleshooting, prioritisation, resolution and /or assignment of problems.
– Progress chasing, maintaining incident records and reports. Experience and Skills Required


– to speak English fluently, and Danish, Norwegian and Swedish to business level
– good communication skills with particular emphasis on the use of the telephone. – excellent customer service skills good
St Helens for set shifts of 07:00-15:30 or 08:00-16:30 (not put off by the journey/shift pattern/idea of working bank holidays)
– be capable of remaining calm and polite in pressurised situations.
– be capable of delivering a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment. – be familiar with an office environment
Office suite to a support level would be preferred – however this is not essential.
This is an excellent opportunity for a multi-lingual candidate to work in the IT industry. Training will be given to enable you to resolve up to a level of approximately 40% of all incidents taken.


on the opportunity, in the meantime if I obtain any further information I will let you know.







BSc (Hons)

Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB




UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions

us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

Erik Ribsskog
<eribsskog@gmail.com>

---

New update/Fwd: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am

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Erik Ribsskog <eribsskog@gmail.com>


Wed, Oct 30, 2013 at 11:38 AM



To:
“Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>

Hi again,

also Claires voice changed at the end, like she was crying or something. I hope I didn’t say anything wrong. Best regards, Erik Ribsskog

Subject: Update/Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
(Since I’m from Norway, and in Norway we don’t always have dress-codes, I have to ask about that, here in the UK). Also I couldn’t find the exact address, on the website. So I’d need that if I’m supposed to go on an interview. And I could buy a weekly bus-pass, if I get the job. But there are many different ways to travel from my address to St. Helens, and I haven’t been to St. Helens before, (even if I know which bus that goes there). But theres also the train, (but it would perhaps be more expensive to go by both train and bus). So I need a bit time to find the fastest travel-route, I think. And I would have to take the bus there, (because I’m on unemployment-benefit), before I get the first salary-payment, I think. Just something more I thought about. Best regards, Erik Ribsskog

Date: Wed, Oct 30, 2013 at 11:00 AM
Subject: Fwd: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
I send you this e-mail since we agreed yesterday that I was going to send you an e-mail today, after speaking with Pilkington. Best regards, Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 28, 2013 at 4:25 PM
Subject: Re: Telephone Interview Confirmation – Wednesday at 10.30am
To: “Dulay, Ravinder” <RavinderDulay@computerpeople.co.uk>
I’ll read up more about the company tomorrow, and read the job specification again and be sure my mobile is turned on. I read a bit about Pilkington on the internet now. And it seems they sell glass-products. But the job is to do with customer-support, within IT. Is it people working for Pilkington in Scandinavia that are going to be calling? I can ask about this in the interview as well, I guess. And I’m going to read through this e-mail again tomorrow, to check that I haven’t forgotten something, regarding preparing for the interview. Thanks again for the e-mail! Best regards, Erik Ribsskog

(NSG)

for the post that we have discussed, congratulations! I confirm your rate at £12 per hour. The details of your interview are listed below:
Wednesday 30^th October @ 10.30pm

  Claire Walker (
Front Desk Team Leader)+ Anja (Scandinavian Service-Desk Analyst)





Please see below for the job specification again for you to review. The time before the interview is opportunity to ‘brush up’on any skills mentioned.

Furthermore, please review the company website:http://www.pilkington.com/

If you have any queries on directions please get in touch with me ASAP, likewise if you have a major problemaffecting your attendance to the interview please let us know.




The interview will last approximately 15-20 minutes
Claire will add colour to the role

Questions around job specific skills, and your customer service experience Swedish and Norwegian.




Please ensure you read through the job specification thoroughly – have an example for each competency

Have at least 5 questions prepared to show the interviewers your interest in the role and company. For example, what you’ll be doing on aday to day basis, what’s made the last person successful in the
        End by asking “what reservations do you have” – this is your chance to correct any concerns that the client may have.




Desk Analyst (Scandinavian languages)


My client is a highly successful market leading, international organisation based Merseyside. They are looking to recruit a Multilingual Service Desk Analyst (Scandinavian languages) on a 6 month rolling contract basis; the rate being offered is competitive.

the second line support Analysts). Full training will be provided over 2-3 weeks and the successful candidate will then shadow our DK/NO/SE and UK Analysts before going live.

The Role You will be expected to record all call details in an online system whilst taking the call. The Service Desk Analyst duties would include:-
– First line customer contact for all IT related problems/enquires/service requests. – Recording all problems in the Service Centre online call logging system.
– Troubleshooting, prioritisation, resolution and /or assignment of problems.
– Progress chasing, maintaining incident records and reports. Experience and Skills Required


– to speak English fluently, and Danish, Norwegian and Swedish to business level
– good communication skills with particular emphasis on the use of the telephone. – excellent customer service skills good
St Helens for set shifts of 07:00-15:30 or 08:00-16:30 (not put off by the journey/shift pattern/idea of working bank holidays)
– be capable of remaining calm and polite in pressurised situations.
– be capable of delivering a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment. – be familiar with an office environment
Office suite to a support level would be preferred – however this is not essential.
This is an excellent opportunity for a multi-lingual candidate to work in the IT industry. Training will be given to enable you to resolve up to a level of approximately 40% of all incidents taken.


on the opportunity, in the meantime if I obtain any further information I will let you know.







BSc (Hons)

Floor| Livery Place |35
Livery Street |Birmingham | B3 2PB




UK’s leading IT recruitment specialist since 1972. We’re part of Adecco, the world leader in human resource solutions

us celebrate 40 years of IT recruitment. Play our game, take part in our poll.

Erik Ribsskog
<eribsskog@gmail.com>

---

Web Designer

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Erik Ribsskog <eribsskog@gmail.com>


Wed, Oct 23, 2013 at 10:56 PM



To:
salesdirector@cbsaudiovisual.com






Hi, I read about this vacancy on the Direct Gov-website, and I wanted to
please apply for this job. I have designed a lot of websites, (see CV for online portfolio),
since the late nineties, using HTML, CSS, Javascript, PHP and SVG. I have knowledge about Photoshop, after registering an online account,
for that programme, (and testing it a bit), last year. I’ve also learned about JQuery, from when I studied IT, at Oslo
University College, (Faculty of Engineering), from 2002 to 2004. I attach my CV and hope to hear back from you! Yours sincerely, Erik Ribsskog

CV (IT) – Erik Ribsskog.doc 40K