johncons

Stikkord: Karen Hill (Assistant Ombudsman at the LGO)

  • Letter from the Local Government Ombudsman

    Letter from the Local Government Ombudsman


    I’m not sure what to do with this complaint now.

    It must be something wrong, when they let the cleaning-women, wash the mens changing-room, during opening hours, and there were also a lot of other strange things going on there.

    The gym was suddently closed, after I e-mailed the Council about the washing-women, in the mens changing-room.

    And there was just a sign, saying ‘gym closed’, hanging in the enterance-area, of the Millenium-bulding.

    I think that, if it was true, like the Council said, that the gym was closed, for a planed refurbishment, then they would have had time, to make a proper sign, to have in the enterance-area, and they would also have had time to inform the users of the gym, properly, about this refurbishment.

    Which they didn’t.

    And also, they shouldn’t have withdrawn a full months charge, from the users bank-accounts, for the month they closed early.

    (Some weeks into the refurbishment, then they suddently had a very fine sign, so here I think it was something wrong).

    Sincerely,

    Erik Ribsskog