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Gmail – New complaint/Fwd: Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

New complaint/Fwd: Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>

Fri, Aug 9, 2013 at 10:23 PM

To:
ceo.customerservice@tesco.co.uk

Cc:
customerservice@sainsburys.co.uk

Hi,

today I was at Tesco Walton again, (and also a Sainsbury-shop).

Budget chicken nuggets were sold out at Tesco Walton today, for the second day in a row.

When I walked in to the shop, a security guard placed himself between me and the shopping-baskets, with his behind towards me.

He was completely un-aware of that I wanted a basket.

(Or he pretended to be unaware).

Is it right that security-guards in Tesco tidy the shopping-baskets?

Isn’t that a ‘normal’ Tesco-staff-job?

I ask that because the security guard seemed to lack basic customer-service skills, like being aware of a customer that walks into the shop, (of whom half of them wants a basket, or something like that).

It’s hard for me to belive this security-guard.

Was he acting in-polite and provocing me, I’m wondering.

Also you have changed packaging on your budget orange juice which you sell from the ‘milk-department’, (that is the type you sell from a fridge).

Also, I tried to complain to the woman in the check-out that the chicken nuggets were sold out.

But she didn’t answer me at all.

Before she waited for a long time, before giving me the receipt.

(This was at 21.13, it says on the receipt).

Also, most of your cashiers are standing in their tills.

As an experienced cashier I wonder why they don’t want to sit on their chairs.

Is this something cultural, I’m wondering.

Regards,

Erik Ribsskog PS. And to Sainsbury’s in Rice Lane. You closed your self-service tills at around 21.15, (I think it was), on Wednesday.

Why do you close them early, I’m wondering.

———- Forwarded message ———-
From: <ceo.customerservice@tesco.co.uk>

Date: Wed, Jul 31, 2013 at 2:52 PM
Subject: Email to the Chief Executive’s Office
To: eribsskog@gmail.com

Dear Mr Ribsskog Thank you for your email. Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive’s Office. Kind regards David Upstone
Customer Service Executive ……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 30/07/2013
Subject: Update/Fwd: Email to the Chief Executive’s Office Hi, I’ve checked on Wikipedia now. And Storebrand had a profit of NOK 1471 million, in 2010, it says. http://en.wikipedia.org/wiki/Storebrand And Tesco had a net income of £124 million, it says. http://en.wikipedia.org/wiki/Tesco So Tesco had a lower profit, even if Tesco has 537 784 employees. And Storebrand has 2160 employees. That says something about that Tesco aren’t that well run, I think. Could it be the problem with the baskets? Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 30, 2013 at 4:39 PM
Subject: Re: Email to the Chief Executive’s Office
To: ceo.customerservice@tesco.co.uk
Hi, I’ve studied Information Management in Norway, for two years, in the late
80’s and early 90’s. And as part of a Management/Organisation-module there, I contacted the big
Norwegian insurance-company UNI Storebrand, and they sent me their
organisation-map. They are also a big company, so I don’t buy this. I don’t need a very detailed organisation-map. A general one would be ok, then I would at least get the overview on how
your customer service is organised. Erik Ribsskog On Tue, Jul 30, 2013 at 4:33 PM, <ceo.customerservice@tesco.co.uk> wrote: > **
> Dear Mr Ribsskog
>
> Thank you for your email. I am sorry that you are unhappy with my
> response, this certainly was not my intention.
>
> I am sorry that you do not wish to meet with Colin, he is certainly best
> placed to deal with your concerns. As you are aware, the position on our
> baskets has already been explained to you, and this remains unchanged.
>
> As Tesco is such a large company, I cannot provide you with an overall
> organisation structure. However as explained, this office is the highest
> point of escalation for customer complaints.
>
> Many thanks once again for contacting the Chief Executive’s Office.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 29/07/2013
>
>
> Subject: Re: Email to the Chief Executive’s Office
>
> Hi,
>
> I’ve asked for an organisation-map.
>
> And Tesco are registered at the London Stock Exchange, (I’ve read on
> Wikipedia), so you should have one, I think.
>
> I want to please have your organisation-map before I go on with this.
>
> Or if you have a link to a web-site with that map on, that would also be
> fine.
>
> Also, when I complain to you, then I don’t have to deal with the Store
> Manager.
>
> I’ve worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
>
> And the Area Manager, (Anne-Kathrine Skodvin), wouldn’t always tell me who
> had complained about the shop I ran, (as I remember it).
>
> So there’s no need for me to deal with the Store Manager directly as I see
> it.
>
> As I’ve explained I’d prefer if Tesco’s central organisation could be like
> a buffer between me and the staff in the mentioned shop, (Tesco Walton).
>
> Thanks in advance for the help with this!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your email.
> >
> > As advised, Colin Richardson, the Walton Store Manager, would be happy to
> > meet with you in store to discuss any concerns you may have. I really do
> > hope that you will choose to meet with him.
> >
> > The Chief Executive’s Office is the highest point of escalation as we
> > reply on behalf of our board members. Regrettably there is nothing
> further
> > I can add on this matter.
> >
> > Many thanks once again for contacting the Chief Executive’s Office.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 29/07/2013
> >
> >
> >
> > Subject: Re: Email to the Chief Executive’s Office
> >
> > Hi,
> >
> > and how do you explain that Tesco wants to have many different types of
> > baskets with the same volume that doesn’t mix/stock?
> >
> > Also, it’s not the first time I’ve complained about the Sun Sip-cola
> being
> > sold out.
> >
> > I think it’s better if your office serves as a buffer, between me and the
> > Tesco Walton-employees, if that’s alright.
> >
> > I would have liked to asked your line-manager if that’s alright.
> >
> > And I would have wanted him/her to explain about the ‘basket-case’.
> >
> > Thanks in advance for the help with this.
> >
> > Erik Ribsskog
> >
> >
> > On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> > > **
> >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your patience while this matter has been investigated.
> > >
> > > It was disappointing to learn that our Walton store did not have the
> > items
> > > you wanted in stock during your visit on the 23rd July, I am sorry for
> > the
> > > inconvenience caused.
> > >
> > > I have raised with matter with Colin Richardson, the Walton Store
> > Manager,
> > > he has asked me to pass on his apologies to you. Colin has advised that
> > the
> > > items are now back in stock and that he would be happy to meet with you
> > in
> > > store to discuss any concerns you may have. He has also advised that he
> > > would like to give you a couple of bottles as a way to apologise for
> this
> > > matter arising.
> > >
> > > I have reviewed the previous correspondence you have had with this
> office
> > > and I can confirm that our position is unchanged with regard to our
> > > baskets. I am sorry that you will be disappointed with my response.
> > >
> > > Thank you for taking the time to contact the Chief Executive’s Office.
> If
> > > you have any further queries please don’t hesitate to get back in
> touch.
> > >
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > ……………… Original Message ………………
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 26/07/2013
> > >
> > >
> > > Subject: Re: Email to the Chief Executive’s Office
> > >
> > >
> > > Ok,
> > >
> > > I’ve sent you a lot of complaints earlier, you see.
> > >
> > > And I started sending them to this e-mail address, a couple of years
> > ago, I
> > > think.
> > >
> > > So now I send all the Tesco-complaints to this e-mail-address.
> > >
> > > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > > wanted to complain about, by the way.
> > >
> > > And that’s the baskets.
> > >
> > > Tesco Walton now have three different types of baskets.
> > >
> > > One type which is made of dark blue plastic.
> > >
> > > One type which is made of a bit less dark blue plastic.
> > >
> > > And a type which is made of metal.
> > >
> > > And these three basket-types doesn’t stock with the other basket-types.
> > >
> > > So it’s a bit chaotic in the check-out-area, with the baskets.
> > >
> > > Since they don’t stock.
> > >
> > > If I put a dark blue basket on top of a less dark blue.
> > >
> > > Then the dark blue basket doesn’t fit, in the less dark blue.
> > >
> > > Even if they are about the same size, in litres, (it looks like to me).
> > >
> > > Also the metal ones are about the same size in litres, (like it looks
> to
> > > me).
> > >
> > > I think it’s odd that a big organisation like Tesco isn’t stream-lined.
> > >
> > > I have to focus on the baskets when I shop at Tesco Walton.
> > >
> > > It’s like you have to be an expert on Tesco-baskets to shop there, I’d
> > say.
> > >
> > > It’s like you want to bully the custommers from Sainsbury and Asda who
> > want
> > > to try Tesco for a change.
> > >
> > > Then you aren’t going to get many new customers, perhaps.
> > >
> > > If this isn’t something you do to make people use the trolleys then.
> > >
> > > Because I’ve worked in a grocery-chain named Rimi, in Norway.
> > >
> > > And they were a bit sceptical with having baskets, in the shops.
> > >
> > > They only wanted trolleys, (for the customers).
> > >
> > > Since customers with trolleys usually buy more, than if they use a
> > basket,
> > > to put their groceries in.
> > >
> > > But three types of baskets.
> > >
> > > Which doesn’t stock.
> > >
> > > I think this is how a shop in the third world would have done it.
> > >
> > > Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
> > >
> > > And it’s almost the same at Tesco Liverpool One.
> > >
> > > Except that I haven’t seen the metal-baskets there.
> > >
> > > But they have two types of blue baskets, (with the same volume), that
> > > doesn’t mix, when one stock them.
> > >
> > > And that’s odd for a new shop like that.
> > >
> > > Liverpool One has only been around for two or three years.
> > >
> > > And this is also a Super-store.
> > >
> > > So then it looks like to me that Tesco has problems when they want to
> > have
> > > a ‘chaos-system’, like this, with the shopping-baskets.
> > >
> > > (I’ve studied Information Management and have gone to commerce-school
> and
> > > have worked as a retail-manager.
> > >
> > > We learned at commerce-school that ‘the custommer is always right’.
> > >
> > > But I don’t think Tesco agrees with this, when I see many different
> types
> > > of baskets, that doesn’t stock, in your shops.
> > >
> > > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > > honest.
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk>
> > wrote:
> > >
> > > > **
> > >
> > > > Our Ref 15143479
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your email addressed to our Chief Executive, to which I
> > > have
> > > > been asked to respond. Please accept my apologies for the delay in
> > doing
> > > > so.
> > > >
> > > > I

This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco. Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
VAT Registration Number: GB 220 4302 31

9. august 2013
Jeg sendte en e-post til the Post Office

Gmail – New complaint/Fwd: Post Office Ref: 1-2433956351

Erik Ribsskog
<eribsskog@gmail.com>

New complaint/Fwd: Post Office Ref: 1-2433956351

Erik Ribsskog <eribsskog@gmail.com>

Wed, Aug 7, 2013 at 10:19 PM

To:
customercare@postoffice.co.uk

Hi,

I was at the Post Office in 34 County Road again today.

I had four packets for my web-shop, (I sell sweets like Glacier Mints to mostly Norway).

And I specifically asked for Certificates of Posting, for each packet.

Yet, when I went out of the Post Office, I noticed I had only been given two certificates, (and two receipts).

So I went in again, and the Post Office-woman who has been on holiday in Norway, (she told me once), wrote the address on the receipts.
And she told me that I could download a Certificate of Posting-form, from your web-site.

I said that was a good idea.

And I think I found that form now, when I searched on the internet.

So I’m going to start using it, I thought. But anyway, I think that when I ask for the certificates.

Then I should have been given them.

If the Post Office offer a service.
(That is to issue certificates of posting). Then they should do it properly, I think. And the reason I want these certificates, is that once, some packets to Norway used long time. And the customer contacted me.

And I only had the receipts.

How could I prove that I’d send the packets to the customer then? The receipts could have been for packets I’d sent another customer.

I couldn’t prove it wasn’t.

So after this happened, I’d wanted to have the certificates of posting.

To be able to prove I’ve sent packets, when they use long time.

I think it’s a bit wrong that I have to do this work-task.
Because sometimes post office-staff just makes these certificates automatically.

So I think that all Post Office-staff are meant to be apply to make them.

I think that the Post Office should do things properly.

If you offer a service you should do it properly, I think.

I’ve now sent more than a hundred packets with sweets, (from my web-shop), to Norway and the USA. And I think I must have bought ‘stamps’ from you, for around £1000.
So I think I’m a quite good customer with you.

So I don’t think it’s right that you don’t make the certificates of posting, when I ask for them.

But I’m going to try to use your forms now.

Even if I also have to fill out a form for the custom, so it gets a bit many forms now, so to speak.

(At least if there isn’t a problem with my printer running out of ink, or something like that.

I wonder if I have to have extra printer-ink here now, since I have to print out so many forms now, for sending the packets, from my web-shop).

Regards, Erik Ribsskog

———- Forwarded message ———-
From: Paula Loach <paula.loach@royalmail.com>
Date: Mon, Mar 11, 2013 at 12:56 PM
Subject: Post Office Ref: 1-2433956351
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Customer Service Centre
PO Box 740
Brampton
BARNSLEY
S73 0ZJ
Tel 0845 722 33 44
Fax 01226 273690
Textphone (for people who are deaf
or hard of hearing) 08457 22 33 55
Email customercare@postoffice.co.uk

Ref: 1-2433956351
Dear Mr
Ribsskog
Thank you for letting me know about your experience at County Road Post Office^® branch on 21 February 2013.

I am sorry that the Branch Assistant who served you was rude towards you and had closed down his work station despite the branch still being open.
I also understand that you have concerns over the actions of the Branch Manager. I do appreciate the concern that this matter has caused you and please accept my sincere apologies for this.

Please be assured that complaints of this nature are taken very seriously. I have therefore phoned the Branch Manager as part of my investigation.
She has asked that I pass on her apologies and advised that the individual concerned is a relief staff member who covers when other staff members are on annual leave or on sick leave. However she has been reminded of the polite and professional service we
expect her and her staff members to maintain in accordance with Post Office standards.

I am confident that the above action will improve the service in branch. We do rely on customer feedback to improve the
service we provide so please feel free to contact us if you have any further issues.

The details of your complaint have been included and recorded under the above reference number. If you need to contact us again
about this matter, it would help us if you could quote our reference number to enable us to quickly access the information.

Once again please accept my apologies for any distress caused by this incident.

If we can be of any further assistance please do not hesitate to contact us again by emailing customercare@postoffice.co.uk or by clicking reply to thismessage.
To help us improve the service we provide, an independent agency conducts telephone interviews with a sample of customers who have used our helpline eachmonth. All feedback is welcomed and used to further improve the service. If you are contacted and do not wish to take part, please let the interviewer know. If you prefer not to be contacted please call 020 7357 8522 within seven days of the date of this letter
and quote the reference from the top of this letter, to the agency.

If you need any further help with Post Office products and services, you can call 0845 722 33 44 between 8.15 am and 6 pm from Monday to Friday, and 8.30 am to 2 pm on Saturday. You can also access information at www.postoffice.co.uk, the official Post Office
website. Yours sincerely
Paula Loach

Paula Loach
Customer Care
Telephone: 08457 22 33 44
Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
Email address: customercare@postoffice.co.uk
If you have difficulty reading this e-mail, it is available in a different format free of charge. Just telephone 08457 22 33 44

********************************************************************** This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have received this in error, please
contact the sender and then delete this email from your system. ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203 **********************************************************************

7. august 2013
Jeg sendte enda en e-post til Tesco

Gmail – Email to the Chief Executive’s Office

Erik Ribsskog
<eribsskog@gmail.com>

Email to the Chief Executive’s Office

Erik Ribsskog <eribsskog@gmail.com>
Mon, Jul 29, 2013 at 4:11 PM

To:
ceo.customerservice@tesco.co.uk

Cc:
anne-kathrine.skodvin@ica.no

Hi,

I’ve asked for an organisation-map.

And Tesco are registered at the London Stock Exchange, (I’ve read on Wikipedia), so you should have one, I think. I want to please have your organisation-map before I go on with this.

Or if you have a link to a web-site with that map on, that would also be fine.

Also, when I complain to you, then I don’t have to deal with the Store Manager.

I’ve worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
And the Area Manager, (Anne-Kathrine Skodvin), wouldn’t always tell me who had complained about the shop I ran, (as I remember it).

So there’s no need for me to deal with the Store Manager directly as I see it.

As I’ve explained I’d prefer if Tesco’s central organisation could be like a buffer between me and the staff in the mentioned shop, (Tesco Walton).

Thanks in advance for the help with this!

Regards,

Erik Ribsskog

On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.uk> wrote:

Dear Mr Ribsskog Thank you for your email. As advised, Colin Richardson, the Walton Store Manager, would be happy to meet with you in store to discuss any concerns you may have. I really do hope that you will choose to meet with him.

The Chief Executive’s Office is the highest point of escalation as we reply on behalf of our board members. Regrettably there is nothing further I can add on this matter. Many thanks once again for contacting the Chief Executive’s Office.

Kind regards David Upstone
Customer Service Executive ……………… Original Message ……………… To: ceo.customerservice@tesco.co.uk
From: eribsskog@gmail.com
Received: 29/07/2013

Subject: Re: Email to the Chief Executive’s Office

Hi, and how do you explain that Tesco wants to have many different types of
baskets with the same volume that doesn’t mix/stock? Also, it’s not the first time I’ve complained about the Sun Sip-cola being
sold out. I think it’s better if your office serves as a buffer, between me and the
Tesco Walton-employees, if that’s alright. I would have liked to asked your line-manager if that’s alright. And I would have wanted him/her to explain about the ‘basket-case’. Thanks in advance for the help with this. Erik Ribsskog
On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote: > **
> **

> Dear Mr Ribsskog
>
> Thank you for your patience while this matter has been investigated.
>
> It was disappointing to learn that our Walton store did not have the items

> you wanted in stock during your visit on the 23rd July, I am sorry for the
> inconvenience caused.
>
> I have raised with matter with Colin Richardson, the Walton Store Manager,
> he has asked me to pass on his apologies to you. Colin has advised that the
> items are now back in stock and that he would be happy to meet with you in
> store to discuss any concerns you may have. He has also advised that he
> would like to give you a couple of bottles as a way to apologise for this
> matter arising.
>
> I have reviewed the previous correspondence you have had with this office
> and I can confirm that our position is unchanged with regard to our
> baskets. I am sorry that you will be disappointed with my response.
>
> Thank you for taking the time to contact the Chief Executive’s Office. If
> you have any further queries please don’t hesitate to get back in touch.
>
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> ……………… Original Message ………………
>
> To: ceo.customerservice@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 26/07/2013
>
>
> Subject: Re: Email to the Chief Executive’s Office
>
>
> Ok,
>
> I’ve sent you a lot of complaints earlier, you see.
>
> And I started sending them to this e-mail address, a couple of years ago, I
> think.
>
> So now I send all the Tesco-complaints to this e-mail-address.
>
> Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> wanted to complain about, by the way.
>
> And that’s the baskets.
>
> Tesco Walton now have three different types of baskets.
>
> One type which is made of dark blue plastic.
>
> One type which is made of a bit less dark blue plastic.
>
> And a type which is made of metal.
>
> And these three basket-types doesn’t stock with the other basket-types.
>
> So it’s a bit chaotic in the check-out-area, with the baskets.
>
> Since they don’t stock.
>
> If I put a dark blue basket on top of a less dark blue.
>
> Then the dark blue basket doesn’t fit, in the less dark blue.
>
> Even if they are about the same size, in litres, (it looks like to me).
>
> Also the metal ones are about the same size in litres, (like it looks to
> me).
>
> I think it’s odd that a big organisation like Tesco isn’t stream-lined.
>
> I have to focus on the baskets when I shop at Tesco Walton.
>
> It’s like you have to be an expert on Tesco-baskets to shop there, I’d say.
>
> It’s like you want to bully the custommers from Sainsbury and Asda who want
> to try Tesco for a change.
>
> Then you aren’t going to get many new customers, perhaps.
>
> If this isn’t something you do to make people use the trolleys then.
>
> Because I’ve worked in a grocery-chain named Rimi, in Norway.
>
> And they were a bit sceptical with having baskets, in the shops.
>
> They only wanted trolleys, (for the customers).
>
> Since customers with trolleys usually buy more, than if they use a basket,
> to put their groceries in.
>
> But three types of baskets.
>
> Which doesn’t stock.
>
> I think this is how a shop in the third world would have done it.
>
> Why aren’t you more stream-lined, (and ‘Western’), I’m wondering.
>
> And it’s almost the same at Tesco Liverpool One.
>
> Except that I haven’t seen the metal-baskets there.
>
> But they have two types of blue baskets, (with the same volume), that
> doesn’t mix, when one stock them.
>
> And that’s odd for a new shop like that.
>
> Liverpool One has only been around for two or three years.
>
> And this is also a Super-store.
>
> So then it looks like to me that Tesco has problems when they want to have
> a ‘chaos-system’, like this, with the shopping-baskets.
>
> (I’ve studied Information Management and have gone to commerce-school and
> have worked as a retail-manager.
>
> We learned at commerce-school that ‘the custommer is always right’.
>
> But I don’t think Tesco agrees with this, when I see many different types
> of baskets, that doesn’t stock, in your shops.
>
> Then I wonder if the whole Tesco-chain has lost a bit control, to be
> honest.
>
> Erik Ribsskog
>
>
> On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
>
> > Our Ref 15143479
> >
> > Dear Mr Ribsskog
> >
> > Thank you for your email addressed to our Chief Executive, to which I
> have
> > been asked to respond. Please accept my apologies for the delay in doing
> > so.
> >
> > I am currently looking into your concerns and I will be in touch as soon
> > as I have a response.
> >
> > Thank you for your patience in the meantime.
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > ……………… Original Message ………………
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 23/07/2013
> >
> >
> > Subject: Complaint about Tesco Walton
> >
> > Hi,
> >
> > in this shop both brands of your budget-colas, (in two-litre bottles),
> were
> > sold out today.
> >
> > Both Sun Sip and your own brand.
> >
> > And also two types of budget orange juice was sold out.
> >
> > The one in plastic-botles and the one in cartoon.
> >
> > Regards,
> >
> > Erik Ribsskog
> > ——————————
>
> > This is a confidential email. Tesco may monitor and record all emails.
> The
> > views expressed in this email are those of the sender and not Tesco.
> >
> > Tesco Stores Limited
> > Company Number: 519500
> > Registered in England
> > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> EN8
> > 9SL
> > VAT Registration Number: GB 220 4302 31
> >
>

29. juli 2013
Mer om Twitter-klage, (JohnQAtwood)

Gmail – #11238133 Twitter Support: update on “Abusive messages – JohnQAtwood”

Erik Ribsskog
<eribsskog@gmail.com>

#11238133 Twitter Support: update on “Abusive messages – JohnQAtwood”

Erik Ribsskog <eribsskog@gmail.com>

Mon, Jul 29, 2013 at 3:44 PM

To:
Twitter Support <support+id11238133@twitter.zendesk.com>

Hi,

I can’t agree with this.

To brand someone as homosexual is surely a ‘breach of honour’-crime like people traditionally have called it in Norway.

I want to escalate this please.
Erik Ribsskog

On Mon, Jul 29, 2013 at 2:00 PM, SamuelFisher <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

SamuelFisher, Jul 29 06:00 am (PDT): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:

• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
• Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
• Learn how to flag inappropriate media here: https://support.twitter.com/articles/20069937

As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
SamuelFisher
Twitter Trust & Safety
johncons, Jul 20 10:26 am (PDT): What username is causing the issue?: @JohnQAtwood
Tweet I am reporting: https://twitter.com/JohnQAtwood/status/344565747181309952
n/a
n/a Blocked user(s): Yes
How many times has this happened?: Only once, but I’ve been attacked a lot on Twitter, in the last months.
I’ve sent you more than a hundred similar compaints lately.
Further description of problem: This person says I’ve contacted him, but I haven’t.
It seems the person is working in an organisation for homosexuals.
So this I interperet as an atempt to brand me as homosexual.
So this is obviously some kind of evil attack on me, I think.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:YXYSV443_51f6676459f3c_10dffa8084972715_sprut

29. juli 2013
Mer om Twitter-klage, (HomseCons)

Gmail – #11112208 Twitter Support: update on “Impersonation – HomseCons”

Erik Ribsskog
<eribsskog@gmail.com>

#11112208 Twitter Support: update on “Impersonation – HomseCons”

edwardmayfair <notifications-support@twitter.zendesk.com>

Thu, Jul 25, 2013 at 12:43 AM

Reply-To:
Twitter Support <support+id11112208@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

edwardmayfair, Jul 24 04:43 pm (PDT): Hello,
Thank you for providing this information. We have removed the reported profile from circulation due to violation of the Twitter Rules (https://twitter.com/rules) regarding impersonation. Your faxed ID has been shredded.
Thanks,
edwardmayfair
Twitter Trust & Safety

johncons, Jul 20 07:28 am (PDT): Hi,
this should have been sent on July 15th.
Erik Ribsskog
PS.
Here is more about this:
FaxZero.com <support@faxzero.com>
Jul 15 (5 days ago)to me
Dear Erik Ribsskog,
Your fax to Twitter at 4158655405 has been sent successfully!
Your fax included 1 page of coversheet with your text and 1 page of
attached documents. The fax was sent from 1-800-980-6858.
Thank you,
FaxZero.com
P.S. Check out http://www.FreePrintable.net <http://www.freeprintable.net/>:
printable business cards,
certificates, timesheets, coloring pages, and more.

————————————————————————
Read TERRIBLE NERD — a new book by the creator of FaxZero.
It’s a memoir. It’s a love story about computers. It’s kinda geeky.
http://faxzero.com/go/TerribleNerd
————————————————————————
(id#9797043)

johncons, Jul 14 04:34 pm (PDT): Previous Ticket Number: 6625324 7780945 6624672 6630663 6625019 6625108
== Reported Account Information ==
Reported user: @HomseCons
== How is the account impersonating you? ==
Using the full name, common name, or legal alias of the impersonated party
• in Tweets
• URL: https://twitter.com/HomseCons/status/340610895665299456
• URL: https://twitter.com/HomseCons/status/340627831115640834
• in the account name
• in the account @username
• in the account bio
• in the account location
• in the account URL
Posting content as if they were the impersonated party
• in Tweets
• URL: https://twitter.com/HomseCons/status/340627831115640834
• URL: https://twitter.com/HomseCons/status/340610895665299456
• URL: https://twitter.com/HomseCons/status/340612817260523521
• URL: https://twitter.com/HomseCons/status/340631310341132288
• in the account name
• in the account @username
• in the account bio
• in the account location
• in the account URL
== Additional Information ==
Requesting that this account be suspended
== Wrapping up ==
Anything else? (optional): The person also links to my blog, and contact a collegue of me, from the Norwegian infantry, and pretends to be me.
Also calls me a homosexual, (in the version of the nick, that’s HomseCons’, which I think it offensive.
One of the Tweets translate to this, (using your translator):
@BatShitAwesome I at least feel like you to fuck me in ræven as you did when we were in the military. Hope this is right!
The other three tweets aren’t in the same bullying and tasteless style.
And this is done impersonating my identity.
My last-name Ribsskog is a Norwegian last-name, which is from a place in Norway.
And it isn’t a very much used last-name.
I’m the only person in the World, with the name Erik Ribsskog.
By the way.
== Reporter’s information ==
Full Name: Erik Ribsskog
Legal alias: I don’t have a legal alias, why does it say ‘required field’ for this field?
Common nickname: johncons
Your Email address: eribsskog@gmail.com
Your Twitter username (optional): @johncons
== Required statements ==
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
I declare under penalty of perjury that all of the information provided above is accurate.
I understand that filing this report and submitting a photo identification will not result in my account being verified by Twitter.
Message-Id:MAJW26WQ_51f066bbe3ff8_2f54132386c2329217_sprut

25. juli 2013
Mer om Twitter-klage, (HomofilKar)

Gmail – #11240218 Twitter Support: update on “Abusive messages – HomofilKar”

Erik Ribsskog
<eribsskog@gmail.com>

#11240218 Twitter Support: update on “Abusive messages – HomofilKar”

Erik Ribsskog <eribsskog@gmail.com>

Wed, Jul 24, 2013 at 1:00 AM

To:
Twitter Support <support+id11240218@twitter.zendesk.com>

Hi,

that’s fine. But why don’t you tell me who these criminals are? It’s like Twitter let the criminals hide, I think.

Because they don’t have to use their real name, when they ‘micro-blog’.
And you have a complicated system, for reporting abuse, at Twitter.

Facebook have a much more user-friendly system for reporting abuse.

I have to sit one day each month to report the hundreds of criminals who mess with me at Twitter.

(For some reason, which they don’t ‘micro-blog’ about in 160 symbols.

At least not in a clear way.

So this is some kind of degenerates who are vague-ist, I’d say.

And Twitter let these ‘scum-people’ hide). Erik Ribsskog

On Tue, Jul 23, 2013 at 6:07 PM, walterhcampbell <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

walterhcampbell, Jul 23 10:07 am (PDT): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/entries/14016
• Dealing with abusive users: http://support.twitter.com/articles/15794
• Blocking other users: http://support.twitter.com/entries/117063
Thanks,
walterhcampbell
Twitter Trust & Safety

johncons, Jul 20 12:43 pm (PDT):
What username is causing the issue?: @HomofilKar
Tweet I am reporting: https://twitter.com/HomofilKar/status/345939902833258496
n/a
n/a Blocked user(s): Yes
How many times has this happened?: Only once, but I’ve been attacked a lot on Twitter lately.
I’ve sent you more than one hundred similar complaints lately.
Further description of problem: When I translate the tweet with your translator, it says this:
‘@johncons Looking forward to the hefty homsesex with you tonight. It will be great! As always. Love you …’.
This I wanted to report for being very offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:WV362E0Q_51eeb85529d87_6119c5207470718ba_sprut

24. juli 2013
Mer om Twitter-klage, (Ribbepenis)

Gmail – #11239007 Twitter Support: update on “Abusive messages – Ribbepenis”

Erik Ribsskog
<eribsskog@gmail.com>

#11239007 Twitter Support: update on “Abusive messages – Ribbepenis”

walterhcampbell <notifications-support@twitter.zendesk.com>

Tue, Jul 23, 2013 at 5:59 PM

Reply-To:
Twitter Support <support+id11239007@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

walterhcampbell, Jul 23 09:59 am (PDT): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/entries/14016
• Dealing with abusive users: http://support.twitter.com/articles/15794
• Blocking other users: http://support.twitter.com/entries/117063
Thanks,
walterhcampbell
Twitter Trust & Safety

johncons, Jul 20 11:21 am (PDT): What username is causing the issue?: @Ribbepenis
Tweet I am reporting: https://twitter.com/Ribbepenis/status/345931205973274624
n/a
n/a Tweet I am reporting: https://twitter.com/Ribbepenis/status/345931587860430848
n/a
n/a Blocked user(s): Yes
How many times has this happened?: Only twice, but I’ve been attacked a lot on Twitter lately.
I’ve sent you more than a hundred similar complaints lately.
Further description of problem: When I translate these tweets with your translator, they say:
‘@johncons Here is a picture of your penis: http://upload.wikimedia.org/wikipedia/en/7/71/Nothing_whitespace_blank.png … ‘.
And:
‘Here is a picture of @johncons his penis: http://upload.wikimedia.org/wikipedia/en/7/71/Nothing_whitespace_blank.png …’.
This I wanted to report for being offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:7FAFE4TB_51eeb67819f3a_3a6d8278787263481_sprut

24. juli 2013
Mer om Twitter-klage, (@funksjonsemma)

Gmail – #11111842 Twitter Support: update on “Offensive content – funksjonsemma”

Erik Ribsskog
<eribsskog@gmail.com>

#11111842 Twitter Support: update on “Offensive content – funksjonsemma”

Erik Ribsskog <eribsskog@gmail.com>

Wed, Jul 24, 2013 at 12:41 AM

To:
Twitter Support <support+id11111842@twitter.zendesk.com>

Hi,

I think I’ve asked you to escalate this, so I don’t understand why you haven’t done that.

It’s a bit strange that @funksjonsemma writes to me and @’menwithoutdick’ at the same time, I think.

This I think is harassment from @funksjonsemma. Is @’menwithoutdick’ a phoney account set up by her, I’m wondering. Why haven’t you escalated this?

Is this some kind of ‘women-mafia’?
Erik Ribsskog

On Tue, Jul 23, 2013 at 5:53 PM, HazelLytle <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

HazelLytle, Jul 23 09:53 am (PDT): Hello,
After reviewing the reported account, it appears that this issue may have been resolved. Please reply to this email if you are still in need of assistance, or to let us know if the situation has changed in any way.

Thanks,
HazelLytle
Twitter Trust & Safety

johncons, Jul 22 03:57 pm (PDT):

Hi,
also @MennUtenPikk means ‘men without dick’.
How can you have account-names like that?
I think this must be some kind of harassment.
So I wanted to escalate this.
Erik Ribsskog

HazelLytle, Jul 22 02:01 pm (PDT): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).

Here are some quick tips to help you with your situation:
• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
• Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
• Learn how to flag inappropriate media here: https://support.twitter.com/articles/20069937
As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
HazelLytle
Twitter Trust & Safety
johncons, Jul 14 04:12 pm (PDT): What username is causing the issue?: @funksjonsemma
Tweet I am reporting: https://twitter.com/funksjonsemma/status/316828211474489344
n/a
n/a Blocked user(s): Yes
How many times has this happened?: Only once.
Further description of problem: This tweet translates like this when I use your translator:
‘@MennUtenPikk @johncons Isn’t that a little drastic without knowing each other? And why do you call yourself “men without Dick”?’.
I don’t like it that she tweets to ‘men without dick’ and myself, in the same tweet.
It could be some kind of provocation or threat, I think.
I think this is offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:S6MXB278_51eeb4ff28b3e_3ef032b8887268511_sprut

24. juli 2013
Mer om Twitter-klage, (funksjonsemma)

Gmail – #11111842 Twitter Support: update on “Offensive content – funksjonsemma”

Erik Ribsskog
<eribsskog@gmail.com>

#11111842 Twitter Support: update on “Offensive content – funksjonsemma”

Erik Ribsskog <eribsskog@gmail.com>

Mon, Jul 22, 2013 at 11:57 PM

To:
Twitter Support <support+id11111842@twitter.zendesk.com>

Hi,

also @MennUtenPikk means ‘men without dick’.

How can you have account-names like that? I think this must be some kind of harassment.

So I wanted to escalate this. Erik Ribsskog

On Mon, Jul 22, 2013 at 10:01 PM, HazelLytle <notifications-support@twitter.zendesk.com> wrote:

##- Please type your reply above this line -##

HazelLytle, Jul 22 02:01 pm (PDT): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:

• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
• Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
• Learn how to flag inappropriate media here: https://support.twitter.com/articles/20069937

As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
HazelLytle
Twitter Trust & Safety
johncons, Jul 14 04:12 pm (PDT): What username is causing the issue?: @funksjonsemma
Tweet I am reporting: https://twitter.com/funksjonsemma/status/316828211474489344
n/a
n/a Blocked user(s): Yes
How many times has this happened?: Only once.
Further description of problem: This tweet translates like this when I use your translator:
‘@MennUtenPikk @johncons Isn’t that a little drastic without knowing each other? And why do you call yourself “men without Dick”?’.
I don’t like it that she tweets to ‘men without dick’ and myself, in the same tweet.
It could be some kind of provocation or threat, I think.
I think this is offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:S6MXB278_51ed9dc131477_75f554e868153222_sprut

23. juli 2013
Mer om Twitter-klage, (miss_johncons)

21. juli 2013