Stikkord: Klage

Mer om Twitter-klage, (baronesse_e_r)

15. juli 2013
Jeg sendte en e-post til Takeaway.com

Gmail – To the Managing Director/Fwd: Your order at Takeaway.com [OBUY8J]

Erik Ribsskog
<eribsskog@gmail.com>

To the Managing Director/Fwd: Your order at Takeaway.com [OBUY8J]

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Jul 5, 2013 at 8:42 PM

To:
info@takeaway.com

Hi,

could you please have a look at this case?

I would have wanted the name of the person doing this prank against me.

And I would have wanted compensation for this waste of my time.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Fri, Jul 5, 2013 at 8:38 PM
Subject: Re: Your order at Takeaway.com [OBUY8J]
To: “Takeaway.com Customer Service” <info@takeaway.com>

Hi,

if I complain about your company, then you have an obligation to deliver the complaint, to your line-manager.

As long as your not the owner.

I ask for a second opinion here.

And as far as I know you’re not the owner of this company.

Erik Ribsskog
PS.

If you know the e-mail-address, to the owner, then I can just send the e-mail myself.

On Fri, Jul 5, 2013 at 8:30 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:

Dear Erik Ribsskog,

This will not be escalated, as the issue has been dealt with.

As mentioned in the previous email, the correspondence is concluded. Takeaway.com will ensure no more orders are placed under your name, email address or your home address.

With kind regards,

Izzy
The Takeaway.com Team
info@takeaway.com

Takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com

Takeaway.com

1 Northumberland Avenue
London WC2N 5BW
United Kingdom
Takeaway.com, Thuisbezorgd.nl, Pizza.fr, Pizza.be, Lieferservice.de, Lieferservice.at, Lieferservice.ch, Pizza.co.uk, Pizza.dk and Pizza.lu
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n’est pas juridiquement contraignant.

On 5 July 2013 21:25, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

I would have wanted this to please be escalated to your line-manager.

Also, the first e-mail I got today, (from you), was from a ‘no reply’ e-mail address.

You could have a proper e-mail address, and then people would inform you, when someone sent a false order.

But I want to please escalate this.

Erik RIbsskog

On Fri, Jul 5, 2013 at 8:12 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:

Dear Erik Ribsskog,

No compensation will be offered to yourself, as you did not place an order or our indeed a customer, as the order was not placed by yourself.

As mentioned in the previous email, the correspondence is concluded. Takeaway.com will ensure no more orders are placed under your name, email address or your home address.

With kind regards,

Izzy

The Takeaway.com Team
info@takeaway.com

Takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com

Takeaway.com

1 Northumberland Avenue
London WC2N 5BW
United Kingdom
Takeaway.com, Thuisbezorgd.nl, Pizza.fr, Pizza.be, Lieferservice.de, Lieferservice.at, Lieferservice.ch, Pizza.co.uk, Pizza.dk and Pizza.lu
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n’est pas juridiquement contraignant.

On 5 July 2013 20:54, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

1. You don’t understand what I mean with a confirmation-email.

(I mean an e-mail, sent to the e-mail address of the custommer, where the custommer clicks a link, to confirm the order).

2. You haven’t told me which person did this crime/prank.

3. You have wasted some of my time today.

And also sent a Pakistani guy on my door, who of my neighbours chatted with.

And you don’t even offer me a compensation.

This is a scandal.

I’ve gone to business-school, and I think they could have used your company as an example of how not to treat consumers.

Thanks for wasting my time!

Erik Ribsskog

On Fri, Jul 5, 2013 at 7:22 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:

Dear Erik Ribsskog,

Thank you for providing helpful information. After the order is placed, a confirmation email would be sent automatically to the email address provided (eribsskog@gmail.com). You should of received it, and from this you would of been alerted to order placed to under this email. I believe you did, as you have placed a screen shot of this email address on your blog (http://johncons-mirror.blogspot.nl/).

With all due respect, this email exchange has been concluded. We will ensure no more orders will be placed under your name or to your address at takeaway.com

With kind regards,

Izzy

The Takeaway.com Team
info@takeaway.com

Takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com

Takeaway.com

1 Northumberland Avenue
London WC2N 5BW
United Kingdom
Takeaway.com, Thuisbezorgd.nl, Pizza.fr, Pizza.be, Lieferservice.de, Lieferservice.at, Lieferservice.ch, Pizza.co.uk, Pizza.dk and Pizza.lu
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n’est pas juridiquement contraignant.

On 5 July 2013 20:01, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

I have already told you that I haven’t placed this order.

Also, you could ask people to confirm the order, in a confirmation-e mail.

Just an advice.

Then these problems wouldn’t happened.

I’ve never bought anything from your company, (Takeaway.com), and I haven’t registered an account with you.

Also I think your name, (Izzy), looks a bit strange.

It dosen’t make me confident about your complany, when the people who work there has ‘funny’ names like that.

Erik Ribsskog

On Fri, Jul 5, 2013 at 6:53 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:

Dear Mr. Ribsskog,

Apologies for the over familiar tone of the previous emails. At takeaway.com, we have a comprehensive system to deal with these situations. We need to have it confirmed that the order was placed under false pretences, this is a standard practice.

With all due respect, I only intended to raise to your attention that someone has placed an order under your name and email address. Apologies for this, as I believed wrongly it would it would be in your interest to know the situation.

With kind regards,
Izzy
The Takeaway.com Team

info@takeaway.com

Takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com

Takeaway.com

1 Northumberland Avenue
London WC2N 5BW
United Kingdom
Takeaway.com, Thuisbezorgd.nl, Pizza.fr, Pizza.be, Lieferservice.de, Lieferservice.at, Lieferservice.ch, Pizza.co.uk, Pizza.dk and Pizza.lu
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n’est pas juridiquement contraignant.

On 5 July 2013 19:44, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

I don’t like it that you call me by my first-name here.

I don’t want to be personal with you.

You have to clean up your own systems yourselves.

Stop bugging me with all your funny e-mails.

Erik Ribsskog

On Fri, Jul 5, 2013 at 6:40 PM, Takeaway.com Customer Service <info@takeaway.com> wrote:

Dear Erik,

Please can you confirm that you did not place an order today at takeaway.com? If that is the case, we need to investigate that an order has been placed in your name without your consent.

With kind regards,

The Takeaway.com Team

info@takeaway.com

Takeaway.com
Customer Relation Team
Phone: 0203 588 0008
Fax: 0208 043 0077
Website: Takeaway.com

Takeaway.com

1 Northumberland Avenue
London WC2N 5BW
United Kingdom
Takeaway.com, Thuisbezorgd.nl, Pizza.fr, Pizza.be, Lieferservice.de, Lieferservice.at, Lieferservice.ch, Pizza.co.uk, Pizza.dk and Pizza.lu
No rights can be derived from this message.
Aan dit bericht kunnen geen rechten worden ontleend.
Für den Inhalt dieser Mail übernimmt Takeaway.com keine Verantwortung.
Ce message n’est pas juridiquement contraignant.

On 5 July 2013 19:28, Erik Ribsskog <eribsskog@gmail.com> wrote:

Hi,

I haven’t ordered any fast-food today.

I never buy vegetables like this.

I go out to buy food at McDonalds or Tesco.

I’m an economist, so I don’t order food for £30 which I can buy in the shop for £3.

Erik Ribsskog

On Fri, Jul 5, 2013 at 5:56 PM, Takeaway.com <info@takeaway.com> wrote:

Dear Erik Ribsskog,

Thank you for your order with takeaway.com.

Unfortunately the restaurant tried to deliver the order, but was told at the address indicated that no one had ordered anything. We have also tried unsuccessfully to contact you at the phone number listed. Could you please reply to this email or contact the restaurant directly so you can receive your food. The restaurant Yasemin can be contacted at 01519223370.

Thank you for your understanding and we look forward to your reply.

Yours sincerely,
Nicholas
Takeaway.com

5. juli 2013
Fler bilder fra England
PS.

Her er mer om dette:

PS 2.

Jeg ble litt skuffa over cabareten.

For de reklamerer med masse lettkledde damer osv., men det var det ikke der.

Men det var et kvinnelig utdrikningslag der, (et såkalt ‘hen-party), som satt ikke så langt unna meg, på tribunen, (eller hva man skal kalle det).

Så sånn var det.

Bare noe jeg tenkte på.

Mvh.

Erik Ribsskog

PS 3.

Her er mer om dette:

http://www.scarboroughgrandhotel.co.uk/The_Grand_Hotel_Scarborough_Facilities.html

PS 4.

Jeg sendte en klage om dette:

Gmail – Complaint/Fwd: Your booking at The Grand Scarborough

Erik Ribsskog
<eribsskog@gmail.com>

Complaint/Fwd: Your booking at The Grand Scarborough

Erik Ribsskog

<eribsskog@gmail.com>

Sun, Jun 30, 2013 at 6:33 AM

To:
res724@britanniahotels.com

Hi,

I was at your hotel, from Friday to Saturday.

I wanted to complain about the cabaret, on Friday night.

On your websites it’s pictures of a lot of women.

But it wasn’t a single woman in the cabaret.

And it’s supposed to be for the whole family, I see now.

But it wasn’t anything to look at for the men, (I’d say).

On the website it is pictures of a lot women.

But instead there were a lot of kids, on the late night cabaret, sitting beside the stage.

Perhaps you should make the cabaret adult only.

And have some pretty women in it.

Because this was disapointing for the men, I’d say.

When I think of cabaret, I think about something for men.

But this was something for women and kids, it seems.

I thought this hotel was for men as well.

I think it’s a bit strange that you have a cabaret with only one man in.

Then it’s a perfomance, I’d say.

I think cabarets are supposed to be more varied.

And when it’s quite late at night, people would think it’s for adults, (especially in the weekend).

So this was disapointing, I think.

You write on your website, that it’s a ‘relaxing and peaceful’ hotel.

http://www.scarboroughgrandhotel.co.uk/The_Grand_Hotel_Scarborough_Home.html

So then people would think it’s for adults.

But the entertainment is only for kids and women, it seems.

This is poor, I think.

Is it so that men aren’t welcome at your hotel?

Erik Ribsskog

———- Forwarded message ———-
From: Booking.com <customer.service@booking.com>

Date: Wed, Jun 19, 2013 at 6:54 AM
Subject: Your booking at The Grand Scarborough
To: eribsskog@gmail.com

Thank you, Erik! Your reservation is now confirmed.

Best Price Guaranteed
Print

Reservation number

433215090

PIN code

7183

Email

eribsskog@gmail.com

Booked by

Erik Ribsskogeribsskog@gmail.com

Your reservation:

1 night,
1 room
1

Check-in:
Friday, 28 June 2013

(from 14:00)

Check-out:
Saturday, 29 June 2013

(until 10:00)

Single Room

£ 33.33

VAT (20%) included

£ 6.67

Total price

£ 40

You’ve chosen a book now – pay when you stay accommodation.

Please note: additional supplements (e.g. extra bed) are not added to this total.

The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.

The Grand Scarborough

Address:
St Nicholas Cliff
Scarborough, YO11 2ET
United Kingdom

Phone:
+448456431229
Email:
res724@britanniahotels.com
Travel information:

Show directions

Visit My Booking.com to change or upgrade your reservation

Room details

A TV, tea and coffee making facilities and an en suite bathroom are included in this room.

Guest name:

Erik Ribsskog

for max. 1 person.

Meal Plan:

Breakfast is included in the room rate.

Prepayment
:

No deposit will be charged.

Cancellation policy:

If cancelled up to 14:00 on the date of arrival, no fee will be charged.If cancelled later or in case of no-show, 100 percent of the first night will be charged.

Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.

Cancellation costs in local hotel time:

Until 28 June 2013 13:59 [Scarborough]
:
GBP
0

From 28 June 2013 14:00 [Scarborough]
:
GBP
40

Important information

Payment is due upon arrival.

Hotel policies

Guest parking:

No parking available.

Internet:

No internet access available.
See all policies

Customer Service information

Local number: 0800 376 3580

When abroad
:
+44 20 3320 2609

Payment

You have now confirmed and guaranteed your reservation by credit card.
All payments are to be made at the property during your stay, unless otherwise stated in the hotel policies or in the room conditions.
Please note that your credit card may be pre-authorised prior to your arrival.

This accommodation provider accepts the following forms of payment:

American Express, Visa, Euro/Mastercard, Maestro, Switch

Don’t forget

You can change or cancel your reservation via our online self-service tool My Booking.com:

https://secure.booking.com/myreservations.html?tmpl=profile/myreservations;bn=433215090;pincode=7183

Have a great trip!
– The Booking.com Team

30. juni 2013

Mer om Twitter-klage, (PsykoGodt)

Gmail – #10010258 Twitter Support: update on “Offensive content – PsykoGodt”

Erik Ribsskog
<eribsskog@gmail.com>

#10010258 Twitter Support: update on “Offensive content – PsykoGodt”

FlynnJackson

<notifications-support@twitter.zendesk.com>

Fri, Jun 21, 2013 at 12:44 AM

Reply-To:
Twitter Support <support+id10010258@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

FlynnJackson, Jun 20 04:44 pm (PDT): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior.
Thanks,
FlynnJackson
Twitter Trust & Safety

johncons, Jun 10 04:05 pm (PDT): How can we help?: Offensive content
Reported user: @PsykoGodt
Offensive Tweet: https://twitter.com/PsykoGodt/status/338355147686174720
Text of Tweet: @johncons Kan jeg få kjøpe penisen din? Skal teste ut et nytt supermikroskop, og da hadde det vært greit med en skikkelig mikroskopisk tiss.
Tweet time: May 25 2013 18:05:28 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this seems to be a new account dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: I’ve translated the tweet with your translator:
‘@johncons Can I buy your penis? To test out a new super microscope, and then it would be all right with a real microscopic wee.’.
This I think is very offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:SJ8BNJ77_51c393c68c2a_59785a5064103460_sprut

Mer om Twitter-klage, (KalMogan)

Gmail – #10009121 Twitter Support: update on “Offensive content – KalMogan”

Erik Ribsskog
<eribsskog@gmail.com>

#10009121 Twitter Support: update on “Offensive content – KalMogan”

walterhcampbell

<notifications-support@twitter.zendesk.com>

Thu, Jun 20, 2013 at 10:32 PM

Reply-To:
Twitter Support <support+id10009121@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

walterhcampbell, Jun 20 02:32 pm (PDT): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/entries/14016
• Dealing with abusive users: http://support.twitter.com/articles/15794
• Blocking other users: http://support.twitter.com/entries/117063
Thanks,
walterhcampbell
Twitter Trust & Safety

johncons, Jun 10 03:13 pm (PDT): How can we help?: Offensive content
Reported user: @KalMogan
Offensive Tweet: https://twitter.com/KalMogan/status/335629217645600768
Text of Tweet: @johncons Hei din søppelfylling av en gryntergærning. Ta og stikk søppeltrynet ditt ned i bæsjen som er overalt på gulvet i leiligheten din.
Tweet time: May 18 2013 05:33:35 via web

Offensive Tweet: https://twitter.com/KalMogan/status/335629335350349824
Text of Tweet: @johncons At du puuuler guttiguttigutt vet vi jo alle.
Tweet time: May 18 2013 05:34:03 via web

Offensive Tweet: https://twitter.com/KalMogan/status/335629610769342466
Text of Tweet: @johncons Men du ser ut som søøppell og du er en søppellaktig mann, så bo på dynga når de kaster deg ut, da vel.
Tweet time: May 18 2013 05:35:09 via web

Offensive Tweet: https://twitter.com/KalMogan/status/335629831393927168
Text of Tweet: @johncons Husk å ta medisinene dine for din diagnose fra Silke
Tweet time: May 18 2013 05:36:02 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a month ago
How many times has this happened?: Only four times, (but this is a new account which seems dedicated to attacking me).
I’ve sent you around one hundred similar raports lately.
This seems organised.
Further description of problem: The fist tweet means something like:
‘Hi, you garbage-heap of a oinker-mainiac. Put your garbage-face down into the feces, that is everywhere on the floor, in your appartment’.
And the other tweets are similar insults.
This I think is very offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:ATX4NVJZ_51c374e2a5402_388fc5687c125663_sprut

Mer om Twitter-klage, (Ribbeflesk)

Gmail – #10009816 Twitter Support: update on “Offensive content – Ribbeflesk”

Erik Ribsskog
<eribsskog@gmail.com>

#10009816 Twitter Support: update on “Offensive content – Ribbeflesk”

FlynnJackson

<notifications-support@twitter.zendesk.com>

Thu, Jun 20, 2013 at 7:05 PM

Reply-To:
Twitter Support <support+id10009816@twitter.zendesk.com>

To:
johncons <eribsskog@gmail.com>

##- Please type your reply above this line -##

FlynnJackson, Jun 20 11:05 am (PDT): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior.
Thanks,
FlynnJackson
Twitter Trust & Safety

johncons, Jun 10 03:46 pm (PDT): How can we help?: Offensive content
Reported user: @Ribbeflesk
Offensive Tweet: https://twitter.com/Ribbeflesk/status/335746672489537536
Text of Tweet: @johncons Du er superstygg, superfeit, superevneveik, supertilbakestående, supersinnsyk, superekkel, superhomofil, og burde vært utryddet.
Tweet time: May 18 2013 13:20:19 via web
What are you reporting?: This user keeps sending me @replies and I don’t want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a month ago
How many times has this happened?: Only once, (but this seems to be a new account dedicated to attacking me).
I’ve sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: I’ve translated the tweet using your translator:
‘@johncons You are super ugly, super fat, super supertilbakestående, super retarded, sick mind, super nasty, super gay, and should have been wiped out.’.
This I think is very offensive.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com

Message-Id:WKS4CHXB_51c34481d937_5873f6207075345a_sprut

Jeg sendte en ny e-post til Asda

Gmail – Update/Fwd: Complaint/Fwd: Response from ASDA (Ref #000000036974146)

Gmail

Erik Ribsskog
<eribsskog@gmail.com>

Update/Fwd: Complaint/Fwd: Response from ASDA (Ref #000000036974146)

Erik Ribsskog

<eribsskog@gmail.com>

Mon, Jun 17, 2013 at 9:28 PM

To:
Katie.Pyle@asda.co.uk

Hi,

it’s like it’s something to complain about every time I go to this shop.

Today the self-service-machine said ‘check item weight’, six times, when I scanned the goods in my basket.

Six times!

The Asian woman with white teeth, in her 20’s, said it ‘sometimes’ said this.

I’ve used self-service check out machines, since 2005.

And this seemed like someone was filming the candid camera there.

I also complained to the security-guard.

(A woman in her 30’s or 40’s).

She said, (about the machine): ‘It’s working now’.

I asked her if it had been any problems with it earlier tonight.

And she said: ‘I don’t know’.

I then said I was going to send this e-mail and went out of the shop.

This is about the tent time I complain about this shop.

Perhaps you should close it?

You haven’t even offered me a vocher, after all these problems.

Perhaps the whole Asda-chain should be closed down?

You’re horrible at custommer-support.

I think that has been proven now.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Jun 4, 2013 at 1:14 AM
Subject: Complaint/Fwd: Response from ASDA (Ref #000000036974146)
To: Katie.Pyle@asda.co.uk

Hi,

I can’t find a general enquiry e-mail address for Asda.

So I send to this e-mail address again.

Tonight, (at 22.38 it says on my recept), I was at Asda Walton again.

As an earlier Store Manager I think I have to complain about two things that I thought was very strange.

A trolley, (with food in), was obstructing the enterance-gate, to the self-service check-out area.

Noone moved the trolley.

The staff should have moved this trolley, (which someone had just left, it seemed), I think.

Or do Asda keep a trolley, in the passage to the self-service check-outs.

So that only slim people are allowed to shop there?

This seemed very strange.

I also bought a new memory card for my digital camera.

(Since the old memory card had stopped working, for some reason).

And the memory card was in a box.

But no Asda-staff was available, for minuttes, in the self-service area.

An old woman, asked me where to put the notes, on the self-service-machine, next to me.

Do you think I work for Asda?

This was very strange, that you don’t have staff in this area of the hyper-market.

I’m sure that the people who invented the self-service-area had in mind, that Asda-staff would be there, to help the custommers, who buy goods with ‘alarm-stuff’ on, at all times.

This was poor custommer-support, I think.

That I had to stand there like an idiot, and wait for the staff, who was at the toilet, or something, it seems.

I’ve worked full-time, for six months, (and later part-time, while studying), at a hyper-market, in Norway, called Matland, (later OBS Triaden), in Norway, in the early 90’s.

That shop was almost American, I think one could say.

We focused a lot on custommer-support.

When I move west, on the globe, to the UK, (from Norway).

Then I don’t like feerling that I’ve really moved to the east, (and back in time), to communist-Russia, or something like that.

Or south, (and back in time), to Nazi-Germany.

I’ve also sent you at Asda’s head-office, (or where you at Asda’s custommer-support are), lots of complaints, about this and other Asda-shops, in Liverpool.

But you haven’t offered to send me singe voucher etc ., like I think is the norm, here in the UK.

It’s like your custommer-service-office is in one of the mentioned horrible places as well, I think, a bit.

I know Asda are owned by Wal-Mart, which is a big American company.

I haven’t been to the USA.

Other than that I wanted to go to Detroit on holiday, in 2005.

But was sent back to Europe, by airport-police, in Detroit, for some vague reason.

So I don’t know how the custommer-support at Wal-Mart is.

Or is this linked?

Do the CIA mess with me in USA-owned companies, for some strange reason, since the airport-police in Detroit, thought I was a communist, since Norway have red passports, or something?

What’s going on?

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Feb 14, 2013 at 12:20 PM
Subject: Re: Response from ASDA (Ref #000000036974146)
To: Katie Pyle <Katie.Pyle@asda.co.uk>

Hi,

this wasn’t about being watched.

I think I learned at school that people have an intimate-zone.

That woman stands in the way of people, and doesn’t ‘make herself small’, when people wants to walk past her.

That’s inpolite I think.

I shopped at Asda Bootle yesterday, and they didn’t stand in peoples way like that.

And also there were bags in all the self-service check-outs.

You should also follow the business-manners and call me Mr. Ribsskog, I think.

It’s like you are a bunch of hippies if you use the first-name I think.

And you are obviously making wrong conclutions purpously.

You should be sincere, towards your customers, I think.

You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.

Please escalate this as a complaint to your line-manager, and start treating your customers with respect.

Erik Ribsskog

On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn’t want to feel like your being watched when doing your shopping.

I’ve now contacted Carl Davies, the General Store Manager, at Walton. I’ve passed on all your feedback to Carl and asked him to address all the points you’ve raised. I’m confident through further coaching and training with my colleagues, the necessary improvements will be made.

My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I’m pleased you’ve got in touch.

Kind regards

Katie Pyle
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge – http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us Could you please quote the reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)

Hi,

today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.

She was acompanied by a security-guard, (it seemed), and another staff.

It was a bit intimidating, I think.

I’ve been shopping at other Saintsbury’s, Tesco and Asda superstores, and the staff there don’t stand in the gate to the self-service check-outs.

I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury’s in Kensington.

(The one with a Starbucks inside).

So I think they do it wrong at Asda Walton.

They stand to close to people when they go to the check-out, I think.

I don’t go to the shop to have sex with a big shop-woman almost, but to buy food.

Maybe they stand that close to were people walk in Russia, but this is in the western world, isn’t it?

Also these ‘Russians’ hadn’t put up the carriers, today.

There were no carriers, at the self-service check-out.

Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.

It’s a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.

Erik Ribsskog

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>

Hi,

this doesn’t make sense to me.

I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

Never once did we close early, due to that we had to get the customers out before closing-time.

Why this focus on getting the custommers out before closing-time?

At OBS Triaden we would just work untill all the custommers were out of the shop.

We put the custommers first.

You at Asda seem to put yourselves first then, I think, from your explanation.

Erik Ribsskog

On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I’m sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.

Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.

We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.

I copied a link to our store opening times for you to look at.

http://storelocator.asda.com/#!/

I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

Kind regards

Noel

Noel Wood
Asda Service Team
0800 952 0101

Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-us Could you please quote the
reference number which is in the ‘subject field.’. This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

Your Asda email contact form submission

Submitted: 2013-02-10 14:33:24 +0000

From: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone: 1234

Subject: customer_service

Store Name: Asda Walton

Enquiry:
Hi,

right before Christmas, I went to Asda Walton.

You closed at midnight that day, and I was there at around a quarter to midnight.

Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

How do you at Asda practise this, I was wondering?

Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

Best regards,

Erik Ribsskog

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Ok,

so this is only on Saturdays when you close at midnight then, I guess.

Due to the trade-laws.

You should perhaps write that you are open untill 11.45 PM then.

Since I don’t know if everybody knows these trade-laws in their head.

In Norway we also have trade-laws.

But we are a bit more flexible, (as I remember it from working in Norway).

There’s a similar law in Norway, but we have a different culture regarding this, I guess.

In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.

Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.

(I used to work in a big hyper-market, so I don’t need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).

But thanks for your reply anyway.

Regards,

Erik Ribsskog

On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:

Hi Erik

Thanks for taking the time to respond to my colleagues email. I’m replying on Noel’s behalf.

I’m sorry you feel that we don’t put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.

As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.

Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.

I trust I have been able to clarify as to why we can’t allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.

Kind Regards

Rachel Nicholson
Asda Service Team

Tel: 0800 952 0101

Take the Asda Price Guarantee 10% challenge –
http://www.asdapriceguarantee.co.uk/

Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-us
Could you please quote the reference number which is in the ‘subject field.’ This will help us to deal with your response quickly and efficiently.

—-Your Original Comments Were—-

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)

Hi,

this doesn’t make sense to me.

I’ve worked in retail, in Norway, from 1988 to 2004, that’s for sixteen years.

I’ve even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.

Never once did we close early, due to that we had to get the customers out before closing-time.

Why this focus on getting the custommers out before closing-time?

At OBS Triaden we would just work untill all the custommers were out of the shop.

We put the custommers first.

You at Asda seem to put yourselves first then, I think, from your explanation.

Erik Ribsskog

On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:

Hi Erik

Thanks for letting me know about your experience at our Walton store.

I copied a link to our store opening times for you to look at.

http://storelocator.asda.com/#!/

I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.

Kind regards

Noel

Noel Wood
Asda Service Team
0800 952 0101

—-Your Original Comments Were—-

Your Asda email contact form submission

Submitted: 2013-02-10 14:33:24 +0000

From: Erik Ribsskog

Email: eribsskog@gmail.com

Telephone: 1234

Subject: customer_service

Store Name: Asda Walton

Enquiry:
Hi,

right before Christmas, I went to Asda Walton.

You closed at midnight that day, and I was there at around a quarter to midnight.

Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.

I’ve worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).

When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.

How do you at Asda practise this, I was wondering?

Also, why does it say ’24 hours’ on a sign, on the shop, when the shop isn’t open 24 hours, in the weekends and holidays, etc.

Best regards,

Erik Ribsskog

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