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Erik Ribsskog
<eribsskog@gmail.com>

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Complaint

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Erik Ribsskog

<eribsskog@gmail.com>

Wed, Mar 20, 2013 at 9:46 PM

To:
customer-services@aldi.co.uk

Hi,

I just paste my complaint from your Facebook-page in this e-mail, so that I don’t have to explain about this for a fifth time:

Best regards,

Erik Ribsskog

PS.

Here is more about this:

Erik RibsskogAldi UK

for 6 timer siden ·

Hi,

yesterday I was at Aldi in Walton Road, in Liverpool.

I thought I’d buy a sandwich there.

First there only ham & mustard-sandwiches there, (and no e.g. prawn & mayo-sanwiches, that I usually buy).

Also there were no 0.5 liter water, in the check-outs, like usual, in this shop.

I therefore grabbed a water-bottle in the soda-department.

But when I got two the long queues in the two open tills, then an African-looking security-guard told me I couldn’t buy the water, (since it was only sold in multi-packs).

I told him you just to sell water in the check-out.

He asked me when that was.

And I said first some weeks ago.

And then some months ago.

Since it’s been some months, (I think), since I bought a sandwich, (for brunch), in this shop.

He then didn’t say anything, other than that I couldn’t buty the water.

I then had to go back to the soda-department, with the water-bottle.

I there noticed that from the open twelve-pack, it was only six bottles left, (including mine).

So I brought the multipack-packaging and the six bottles, to an unused tile, where the security-guard stood.

I asked him where the other six bottles where.

‘In the check-outs’, (or something), he said.

I told him the staff should keep an eye on the soda-department, and removed opened multi-packs then.

Which I don’t think Aldi does.

Because the same thing has happened to me, with multi-packs with two liter-bottles, of water, at Aldi St. Johns Shopping Centre, in Liverpool City Centre.

This time I saw it was a PLU-code, on the packaging, (for the 12-pack with 0.5 liter-bottles with water), so I thought they could be registered at the check-out, as 1/12 * PLU-code, (like I used to do sometimes, when I worked as a retail manager, in the Rimi grocery chain, in Norway).

But no.

I couldn’t buy the water, the security-guard told me.

I then said ok, and that he should tell the staff, to be more thorough, when they walk through the shop, (and remove opened multi-packs from the shop-area).

The security-guard wondered if I wanted to speak with the Store Manager.

I said, I didn’t have to, (because I thought it was a bit dum, to say the same things twice).

I said I could just send Aldi an e-mail.

(But today I couldn’t find your e-mail adresse, because it wasn’t one on your website, so I try to write on Facebook).

The security-guard didn’t want me to go to the check-out.

He insisted on calling the Store Manager on the calling-phone, in the mentioned un-used till.

A guy in his 20’s with a hooded jacket, (which mostly covered his dark hair), appeared.

I asked him if he was the manager.

He said yes.

I complained about that you had stopped selling the water, which I started to buy, on impulse, last automn, in the check-out.

He didn’t say anything, other than that I couldn’t buy the water.

Since it was from a multi-pack.

I told him it was displayed, in the soda-department.

And a collegue of the manager appeared, (a quite low guy with blond hair).

He answered for the manager, that ‘someone’ had opened the multi-pack.

I counted the bottles.

‘One, two, three, four, five, six’.

And asked where the other six bottles where.

They had fallen down from the display, the blond guy said.

Also a brunette Aldi-woman in her 20’s appeard.

So I spoke with four Aldi-staff, (I reackon the security-guard is also Aldi-staff and not e.g. Securitas-staff, so I also count him then).

So it was a bit intimidating, I think.

It wasn’t enough that I complained to one staff.

I had to complain to four staff, who all of them placed themselves close to me.

At Rimi I was thought that all staff should be able to recieve a complaint.

But at Aldi you need four staff to do this, it seems.

I then said that ‘I’ve helped you then, and put the bottles there, so you can put them in the storage’.

And the blond guy said ‘fine’ or something.

Then I went to pay for the sandwich.

But the queues were very long and slow.

So I decided I didn’t want to stand in them, just for the sandwich.

(Also at Home Bargains I’ve seen a sign, that they are supposed to open a new till, if there are more than three custommers in the lines.

This they also said at Rimi.

But I remember also from Aldi in Sunderland, (the one close to the Forge, where I lived on campus, when I studied at University of Sunderland, in 2004/05).

That they also had more than three custommers in each line, without opening a new till.

So this is poor custommer-service I think).

Also I remember spotting one 0.5 litre bottle of water, in one of the open check-outs, while I spoke with your four staff.

I think you should really sell singe bottles of water.

I used to work as a Store Manager, in Rimi, in Norway, and just let the custommers buy the raisins, from multi-packs, after they asked.

They wanted to give a box of raisins, to crying babies.

So you could just sell from open multi-packs, I think.

If you don’t, you should at once remove opened multi-packs.

Often open multi-packs of water, is displayed, in your shops.

You could tell the check-out staff, to call the managers, when they find out, that a multi-pack has been opened.

Yesterday five people were tricked by the opened multi-pack, and were refused to buy displayed water-bottles.

If your cashier had called the manager, at once, about this.

Then the manager could have taken the opened multi-pack, to the storage, and no custommers would be tricked.

It was also strange that you first sell water in the check-outs, (where the purchases will be impulse-based.

E.g. I thought, when I saw the water: ‘Oh, have Aldi started selling water in 0.5 litre bottles, that I didn’t know, that goes well with my sandwich’.

And a few months later, I’m not allowed to buy a 0.5 litre bottle, which is displayed, in the soda-department.

I know that Aldi is German, (at least I think so), but do you have to run the Aldi-shops, like it was the Gestopo that runs them?

And why did you stop selling the 0.5 litre water-bottles?

And why don’t you let custommers buy from opened multi-packs which are displayed, in the soda-department.

And why don’t you remove opened multi-packs at once?

And why don’t you open a new till, when there are more then three custommers in a queue, (like e.g. Home Bargains and Rimi/ICA does?).

Regards,

Erik Ribsskog

Aldi UK Hi Erik, thanks for getting in touch about this. We will be sure to pass your feedback on to the store in question. If you would like to speak to someone further about this, please email our Customer Services team on customer-services@aldi.co.uk. Many thanks.

Denne kommentaren har blitt skjult som spam. Du kan Angre denne handlingen, Rapporter den som støtende, eller Blokker Maggie.

Sarah Smith I read that post right to the end! So in a nutshell, you want them to sell single bottles of water?

Denne kommentaren har blitt skjult som spam. Du kan Angre denne handlingen, Rapporter den som støtende, eller Blokker Maggie.

Erik Ribsskog Well I had five complaints, hadn’t I.

1. They were sold out of prawn and mayo-sandwiches.

2. They were sold out of 0.5 litre-water bottles.

3. They don’t let custommers buy from opened multi-packs which ‘someone’ have opened and are accessable to the custommers in the shop.

4. They don’t remove opened multi-packs at once, (even if custommers aren’t allowed to buy from them).

5. They have long queues in the shop, without opening a new till, (like e.g. Home Bargains do it it’s more than three custommers in the line).

Also there is a sixth complaint:

The security-guard wouldn’t recieve my complaint, (even if he brought the problem with the water-bottles up), but I had to explain to him, and then again to the manager, even if I wanted to just send an e-mail.

That’s really some kind of harassment, and lack of respect for the custommers, I’d say.

I’ll send an e-mail about this now, thanks for the replies!

Best regards,

Erik Ribsskog