 |
Erik Ribsskog <eribsskog@gmail.com> |
To the line-manager of Sara Peace. Your ref: 1-1796937708
|
Erik Ribsskog <eribsskog@gmail.com> |
Sun, Apr 24, 2011 at 1:01 PM | |
|
To: customercare@postoffice.co.uk | ||
| ||
Stikkord: Klage
-
Jeg sendte en ny e-post til the Post Office
Gmail – To the line-manager of Sara Peace. Your ref: 1-1796937708
-
Jeg sendte en ny e-post til Tesco
Gmail – Update/Fwd: Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 20, 2011 at 2:52 PM
To:
ceo.customerservice@tesco.co.uk
Hi,to conclude for today.I think that you are using this with 'Carbon footprint', as an excuse, to more or less force your custommers, to use fewer carriers, so as to squeeze more money out of them.Am I right?Regards,
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Apr 20, 2011 at 2:32 PM
Subject: Update/Fwd: Tesco
To: ceo.customerservice@tesco.co.uk Hi again,
I just thought a bit more a bit.And you are using the term 'Carbon footprint'.But this is really about sustainability.This with 'footprint', is really just an abstraction, or an idionome, used to brainwash people I think, here in the UK.Tesco are a global company, and only Wal-Mart earn more money, I've read, in the World, of food-shop-chains.So you should plant some threes in the rain-forrest, I think, than blindly using this British idonome/term 'Carbon _footprint_'.Just as feedback from one of your customers from Norway, and who has worked as a Food Shop Manager there.Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Apr 20, 2011 at 1:34 PMSubject: Re: Tesco
To: Executive Response <ceo.customerservice@tesco.co.uk >Hi,
this with the restriction of the carrier-bags, in the shops, is un-traditional.(Because I've been shopping food, since the 70's, and this has never happened to me before).It also says on your carriers, that they are 'biodegradable', I see here now, on a Tesco carrier-bag, I had at home.So this is just some non-sense, I think.You should rather plant some threes in the rain-forrest, than harrasing/policing your customers like this.You are now the Carbon footprint-police, in an anoying and untraditional way, in your shops.I call this pure harrasment of your customers.This is a disgrace, I think.Erik RibsskogOn Wed, Apr 20, 2011 at 12:22 PM, Executive Response <ceo.customerservice@tesco.co.uk > wrote:Dear Mr Ribsskog
Further to my previous email, I am very sorry that you have experienced problems with the availability of carrier bags in some of our stores and I can appreciate how inconvenient this must be for you.
I have discussed the details of your complaint with the Store Managers in our Liverpool stores. Although there is not a company wide problem with the availability of carrier bags, I have asked that the necessary action is taken to make sure that this situation does not happen again.
Our approach to carrier bags is based on our commitment to help customers halve their carbon footprint by 2020.
As a company, we are committed to reducing single-use carrier bags as part of our wider strategy to play our part in combating climate change. We believe that climate change will only be tackled successfully if people become enthusiastic champions for a lower-carbon lifestyle.
Our customers tell us that they would like to use fewer bags, but also that they want bags to be available when they forget to bring their own. Rather than restricting the use of carrier bags completely, we want to make it easy for customers to re-use their own bags so that it becomes a core part of their shopping trip.
We offer a range of affordable reusable bags in all our stores, and instead of displaying carrier bags at checkouts, our staff ask customers if they will be reusing bags and offer them single-use bags if not. We also offer green Clubcard points to customers who re-use bags in store. A Tesco customer now uses about 60% fewer carrier bags than in August 2006, when we first introduced green Clubcard points. In terms of recycling, at the end of their life Tesco carrier bags can be recycled at most Tesco stores and through Tesco.com delivery drivers.
I do appreciate you taking the time to bring this matter to our attention as this will give us the opportunity to put things right.
Kind Regards
Yvonne Edmonds
Customer Service Executive
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 08 April 2011
Subject: Re: Tesco
Hi,
thank you for your e-mail!
It was also the same problem at Tesco, Liverpool One yesterday and today.
Yesterday, you only had small carriers, so I asked the Tesco-woman there, if
the carriers where for tooth-paste.
And she said they were for sandwiches.
But how can people carry 2 liter bottles of water/cola etc., in
sandwich-carriers?
And today, there were almost no carriers in the automated check-outs.
I lived in London a couple of weeks, at the beginning of 2005, and in
Kensington, they had a Sainsburys with self-service check-outs, already in
2005.
And they were never out of carriers.
I shoped there a lot of times.
I also have a complaint against W.H. Smith/the Post Office, in Liverpool
One, where I wonder if they are infected with devil-worshipers/al quaida.
Is this with few carriers a muslim tradition?
Once in a muslim Off Licence in Sunderland, (near the Forge where I lived, I
studied at the University of Sunderland), they were also out of carriers.
Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering?
Is this why they're always low on carriers?
I've seen the muslims praying and protesting outside of this shop, against
Kadaffi, etc.
Aren't Tesco shops supposed to be Tesco-shops, even if they are in a muslim,
catholic or whatever area.
Shouldn't one expect to get the same level of service in any Tesco-shop?
Just something I thought about here.
Best regards,
Erik Ribsskog
On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <
ceo.customerservice@tesco.co.
uk > wrote:> Dear Mr Ribsskog
>
> Thank you for your email, which has been forwarded to our Chief Executive's
> office. Please accept my apologies for the delay in replying to you.
>
> I am currently looking into the details of your complaint and will contact
> you again shortly.
>
> Kind Regards
>
> Yvonne Edmonds
> Customer Service Executive
>
>
>
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 06 April 2011
> Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X
> Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> Liverpool
>
> Hi,
>
> thank you for your e-mail.
>
> It's the first time I've heard of a food-shop-chain not being able to get
> hold of enough carrier bags.
>
> I don't buy this.
>
> There are thousands of suppliers of carrier-bags, in the world.
>
> You must be lying I think.
>
> I'd like this complaint to be escalated again, to the Tesco Managing
> Director.
>
> Erik Ribsskog
>
>
> On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
> customer.service@tesco.co.uk> wrote:
>
> > Dear Erik
> >
> > Thank you for your reply.
> >
> > Please allow me to introduce myself. My name is Richard Kemp and I am a
> > Team Leader at Tesco Customer Services. I have been asked to email you
> as
> > you have requested your email to be escalated to a Manager.
> >
> > Firstly, please allow me to apologise for any disappointment and
> > inconvenience caused to you in regards the lack of availability of our
> > Carrier Bags. I can appreciate your concerns and I apologise for this.
> >
> > In regards the lack of Carrier Bags in our Stores, We are aware that
> there
> > are not enough Carrier Bags for our customers and that Stores are
> frequently
> > running low on them, however, we are taking the necessary precautions so
> > that we can prevent this happening again. Our Suppliers are aware and
> they
> > are doing all they can to send more to us.
> >
> > With this in mind, we do encourage our Customers to bring in their own
> > Carrier Bags so that they can gain extra Clubcard points as an incentive
> to
> > reduce the amount used and recycle to be greener in the environment.
> >
> > I hope you can appreciate our position on this matter and that I have
> > explained this for you.
> >
> > In addition, I was concerned to hear of the problems that you are having
> > with your Prawn Curries and them beeping at the Self Service Checkouts.
> > Before I can comment on this, I ask that you expand on this and advise
> me
> > what exactly you mean as I do not want to give you an answer that is not
> > relevant.
> >
> > Once more, I would like to thank you for taking the time to contact me
> and
> > I am sorry to hear that you feel you are being harassed in our Stores
> with
> > regards to your complaint. Please let me assure you this is not our
> > intention and I hope that we can continue to look forward to you loyal
> > custom at Tesco.
> >
> > Kind Regards
> >
> >
> > Richard Kemp
> > Team Leader
> > Tesco Customer Service
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 06 April 2011
> > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> > Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> > Liverpool
> >
> > Hi,
> >
> > also, you make the prawn curry beep, in the un-manned check-out.
> >
> > (The £1 Frozen Tesco Prawn Curry).
> >
> > Is this because I buy the frozen curries, sometimes on week-days, and
> have
> > complained on the shortage in carriers?
> >
> > You sometimes only have a few carriers, in the un-manned check-outs.
> >
> > Why is this?
> >
> > Why don't you do it properly, when you stock carriers?
> >
> > It's like you keep it at only a few carriers.
> >
> > I wonder is this some kind of harassment of me/the customers.
> >
> > I've worked as a food shop manager myself, and think this is peculiar.
> >
> > Just as a new complaint, in this complaint-case, I think I have to call
> it.
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > ———- Forwarded message ———-
> > From: Erik Ribsskog <eribsskog@gmail.com>
> > Date: Fri, Apr 1, 2011 at 5:50 PM
> > Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> > Re:
> > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> > Liverpool
> > To: Tesco Customer Service <customer.service@tesco.co.uk>
> >
> >
> > Hi,
> >
> > but the shop I mentioned, is sometimes out of regular carrier-bags.
> >
> > So one have to use the smallest carrier-bags, or buy some bags without
> your
> > logo on.
> >
> > Shouldn't you have any goods in stock, including regular carrier-bags?
> >
> > It seems to me that you avoid this issue.
> >
> > Do you police that customers don't pollute to much, in the check-out?
> >
> > By refusing to let them have enough carriers?
> >
> > Are you the pollution-police?
> >
> > I don't think people should be harrased in the shops.
> >
> > You could use your Clubcard-leaflets, or something, to inform people
> about
> > the environment, etc.
> >
> > But it should be in the way, that one almost have to start fighting with
> > Tesco-staff, or look all around the shop, to find carriers.
> >
> > I've worked as a food shop manager, for ten years, and have bought my own
> > groceries, since the 80's.
> >
> > And this shortage of carriers, I've only seen once before.
> >
> > And that was in an immigrant-shop in Sunderland, which had ran out of
> > carriers, right before Christmas 2004.
> >
> > I can't see that you appologise here, for running out of carriers.
> >
> > This I think is a bit strange, since I've worked with custommer-support
> for
> > many years and gone to business Upper Secondary-school and University
> > College.
> >
> > So maybe you could let your line-manager have a look at my complaint for
> a
> > second opinion, I'm wondering.
> >
> > Thanks in advance for any help!
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <
> > customer.service@tesco.co.uk> wrote:
> >
> > > Dear Erik
> > >
> > > Thank you for your email.
> > >
> > > We adjust the specification of our bags from time to time, to strike
> that
> > > difficult balance between their environmental impact and ensuring the
> > bags
> > > are strong enough for customers to use with confidence.
> > >
> > > We started to issue new carrier bags to our stores in February 2011.Our
> > old
> > > bags were too thin, which meant that customers were using more of them,
> > for
> > > example by not filling bags fully or by double bagging. Customers also
> > told
> > > us they couldn’t reuse the weaker bags at home, and there were a small
> > > number of occasions when bags split when they were full of shopping.
> > >
> > > Our new bags no longer have the biodegradable additive in them, which
> > made
> > > them weaker. Removing this additive will help make our bags stronger
> > > addressing recent customer concerns and helping re-use and recycling.
> > >
> > > We have taken the step to remove the biodegradable additive because –
> > > having reviewed the science – we believe that we can help to reduce
> > > single-use carrier bags more effectively through encouraging re-use and
> > > recycling. We offer a range of affordable reusable bags in all our
> > stores,
> > > and instead of displaying carrier bags at checkouts, our staff ask
> > customers
> > > if they will be reusing bags and offer them single-use bags if not.
> > >
> > > We also offer green Clubcard points to customers who re-use bags in
> > store.
> > > A Tesco customer now uses more than 50% fewer carrier bags than in
> August
> > > 2006, when we first introduced green Clubcard points. In terms of
> > recycling,
> > > at the end of their life Tesco carrier bags can be recycled at most
> Tesco
> > > stores and through Tesco.com delivery drivers.
> > >
> > > If you have any further queries please do not hesitate to contact me at
> > > customer.service@tesco.co.uk quoting TES9353027X.
> > >
> > > Kind Regards
> > >
> > >
> > > Matthew Maycock
> > > Customer Service Manager
> > > Tesco Customer Service
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 12 March 2011
> > > Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> Re:
> > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> > > Liverpool
> > >
> > > Hi,
> > >
> > > I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's
> > the
> > > shop with most 'order-lines', in Liverpool City Centre, and you have
> low
> > > prices, on your 'value'-line.
> > >
> > > (I'm unemployed you see).
> > >
> > > There is a problem, with that almost every time I go to that shop,
> (this
> > > was
> > > also a problem on Thursday, and also in 2010, like one can see in my
> > > forwarded e-mail).
> > >
> > > Why are you also out of carrier-bags?
> > >
> > > I also shop at Aldi, Lidl and Home Bargains, and they are never out of
> > > carrier-bags.
> > >
> > > I've also been a shop-manager in the Rimi-chain, in Norway, from 1998
> to
> > > 2002, and if we had forgotten to order carriers, then we drove and
> > > collected
> > > them at another Rimi-shop.
> > >
> > > This is a re-occouring problem at this Tesco-shop.
> > >
> > > How can there be a shortage in carrier-bags?
> > >
> > > I've also worked in packaging, on behalf of Packaging Europe, in
> Norwich,
> > > and I know that there are thousands of suppliers of carrier-bags, in
> > > Europe.
> > >
> > > This must be a manager-problem at Tesco Hanover St., (the Super shop),
> I
> > > think.
> > >
> > > There's nothing super about a shop which haven't got carriers.
> > >
> > > So you should maybe call it 'almost Super Shop'.
> > >
> > > Something like that.
> > >
> > > And please don't ask me to call you again about this.
> > >
> > > If you can't write it in an e-mail, it's because you have something to
> > > hide,
> > > it seems to me.
> > >
> > > This is very poor customer-service by Tesco!
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > ———- Forwarded message ———-
> > > From: Tesco Customer Service <customer.service@tesco.co.uk>
> > > Date: Tue, Jul 6, 2010 at 3:55 PM
> > > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton
> > Sq.
> > > and Liverpool One, in Liverpool
> > > To: eribsskog@gmail.com
> > >
> > >
> > > Hi Erik
> > >
> > > Firstly, I'd like to apologise for the delay in getting back to you.
> > > Please
> > > let me assure you that we always try to respond to our customers'
> queries
> > > in
> > > a timely manner and I'm sorry that due to high volumes of contact, this
> > has
> > > not happened on this occasion.
> > >
> > > Having read your email thoroughly I think this would be best resolved
> if
> > we
> > > could talk this through. So, if you can email me back your telephone
> > > number
> > > with a convenient time to call then I will contact you. If you would
> > > prefer, I can be contacted on 01382 822528.
> > >
> > > If you have any further queries please do not hesitate to contact us at
> > > customer.service@tesco.co.uk quoting TES7757419X.
> > >
> > > Kind Regards
> > >
> > >
> > > Keir Duncan
> > > Team Leader
> > > Tesco Customer Service
> > >
> > >
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 24 June 2010
> > > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and
> Liverpool
> > > One, in Liverpool
> > >
> > > Hi,
> > >
> > > this isn't about the carrier-bags, this is about the harrassment.
> > >
> > > I also mentioned which shops it was in the subject-line.
> > >
> > > I've been working as a shop-manager in Norway, and I know that only old
> > > women brings old bags to the shop.
> > >
> > > I would sometimes sit in the check-out, and I asked everyone, 'do you
> > want
> > > a
> > > carrier'.
> > >
> > > And sometimes men would reply, 'Of course I want a carrier, do you
> think
> > > I'm
> > > an old woman ("gammel kjærring" in Norwegian)'.
> > >
> > > I don't think you take my complaint seriously.
> > >
> > > And your spelling isn't even right.
> > >
> > > Could you please escalate this complaint, as I've overheard that I'm
> > being
> > > used as a 'target guy', I think this could be some mobster-activity.
> > >
> > > I've also had more or less similar complaints against Tesco from
> before,
> > > which you neighter took serious.
> > >
> > > So I'm going to put a lawyer on you if you don't take this serious now,
> > if
> > > I
> > > get the oppertunity later.
> > >
> > > My patience with you is ran out, unfortunately.
> > >
> > > Bag for life, and poppy-bags, this isn't what I contact you about, it's
> > the
> > > harassment.
> > >
> > > Is this so difficult for you to understand?
> > >
> > > Bags for life and poppy-bags are fine.
> > >
> > > But only as long as you also have the regular bags.
> > >
> > > But you have made this into a discussion about bags, when it really is
> > > about
> > > harrassment, so you just make me more annoyed really.
> > >
> > > Is 'customer-support' something that your company don't know what
> means?
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
> > > customer.service@tesco.co.uk> wrote:
> > >
> > > > Dear Erik
> > > >
> > > > I'm sorry to hear that you have been having problems obtaining
> carrier
> > > bags
> > > > recently when you visit our Stores in Liverpool recently. I can
> > > understand
> > > > how frustrating this must be for you.
> > > >
> > > > I have been unable to contact anyone as you have not said which
> stores
> > > you
> > > > shop in. However, if you let me know I wold be more than happy to
> > contact
> > > > the stores concerned.
> > > >
> > > > However, If I might suggest that perhaps you may be able to purchase
> a
> > > Bag
> > > > for Life when you visit one of our Stores. They start at 45pence and
> go
> > > up
> > > > to over a £1.
> > > >
> > > > You would get Clubcard points for buying the bag, and an extra point
> in
> > > > store every time that you used the bag. It would actually pay for
> > itself
> > > in
> > > > no time at all.
> > > >
> > > > These bags are heavy duty and have special slots for bottles to stand
> > up
> > > in
> > > > at the side so you can balance your shop.
> > > >
> > > > Once again, I'd like to apologise for any inconvenience this may have
> > > > caused you.
> > > >
> > > > If you have any further queries please do not hesitate to contact me
> at
> > > > customer.service@tesco.co.uk quoting TES7755298X.
> > > >
> > > > Kind Regards
> > > >
> > > >
> > > > Frances Brierley
> > > > Customer Service Manager
> > > > Tesco Customer Service
> > > >
> > > > —– Original Message —–
> > > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > > Date: 24 June 2010
> > > > Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> > > One,
> > > > in Liverpool
> > > >
> > > > Hi,
> > > >
> > > > lately, your shops in Liverpool, (the two shops mentioned above),
> have
> > > > stopped ordering enough carrier-bags.
> > > >
> > > > So I have to buy the poppy-bags, if I can find them.
> > > >
> > > > But, your representative, at Liverpool One, the other day, was
> > harrassing
> > > > the customers.
> > > >
> > > > She told me to put more food in the carriers, than I had done.
> > > >
> > > > I think you staff go to close.
> > > >
> > > > I'm from Norway, and when I studied in Sunderland, my flat-mates and
> > > fellow
> > > > exchange-students, from around Europe, told me I shouldn't drink the
> > > > tap-water here.
> > > >
> > > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in
> the
> > > > shop,
> > > > or carbonated water, or 'pop', if I can afford it, since I'm
> > unemployed,
> > > > and
> > > > sometimes even lager.
> > > >
> > > > So Tesco can't expect me to carry like five kilos, in one
> carrier-bag,
> > > > because they are very thin.
> > > >
> > > > I remember once, when I was a child, and lived in Mellomhagen, in
> > Norway,
> > > > and my mother sent me to the Co-op shop, (Samvirkelaget), to buy
> > several
> > > > liters of milk etc.
> > > >
> > > > And then the carrier-bag, tore apart, from the weight of the milk,
> when
> > I
> > > > was half-way home.
> > > >
> > > > I was maybe six years old.
> > > >
> > > > What are one supposed to do then.
> > > >
> > > > One can put all of this in ones pocket.
> > > >
> > > > One have to stand there and look stupid.
> > > >
> > > > Like I had to, untill my mother came to find me, maybe 15 minutes
> > later.
> > > >
> > > > The woman who I met who lived close to where this happened, didn't
> want
> > > to
> > > > give me a carrier.
> > > >
> > > > So I don't think you can expect people to not use enough carriers, to
> > get
> > > > ones shopping home, with the carriers in one piece.
> > > >
> > > > This is harassment and patronising, that your representatives do.
> > > >
> > > > This I wanted do complain about.
> > > >
> > > > This seems like something they would do in the Soviet-union.
> > > >
> > > > I used to be a shop-manager in Norway, (in Rimi), and if we ran out
> of
> > > > carrier-bags, I would drive to a another Rimi-shop, and borrow
> > > carrier-bags
> > > > from them, untill we got more ourselves.
> > > >
> > > > This has happened to me three times, in the last week or two, in
> > > Liverpool.
> > > >
> > > > And if I complain, then I'm being harrassed by inpolite shop-workers,
> > who
> > > > tell me to put more food, in each bag.
> > > >
> > > > Next time, I'll ask them to go home with me then, and pick up
> > everything
> > > > that falls out, when the bags tear from the weight of to much food in
> > > them.
> > > >
> > > > And don't give me line that I got from the same shop-woman, about
> that
> > I
> > > > should save the enviroment.
> > > >
> > > > That's also to patronise your customers.
> > > >
> > > > I go to the shop to get food, not to be preached at.
> > > >
> > > > Is Tesco a food-shop or a radical environmental-organisation at war?
> > > >
> > > > Please explain this to me.
> > > >
> > > > And please get your shops to order enough carrier-bags.
> > > >
> > > > This is annoying, that you haven't got enough of them, and I think
> I'm
> > > > going
> > > > to shop a lot at Aldi, when that shop starts now this automn, in
> > > Liverpool
> > > > City Center, because this never happened, when I lived in Sunderland,
> > and
> > > > shopped at Aldi there.
> > > >
> > > > Regards,
> > > >
> > > > Erik Ribsskog
> > > >
> > >
> >
>
>
-
Jeg sendte en e-post til Statens Sivilrettsforvaltning
Gmail – Klage over avgjørelse. Deres ref: 2011/102 LCH
Erik Ribsskog
<eribsskog@gmail.com>
Klage over avgjørelse. Deres ref: 2011/102 LCH
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Apr 11, 2011 at 12:28 AM
To:
post@sivilrett.no
Hei,dere skriver at arv ikke er viktig, men i Norge, så er det vanlig at folk får arv etter sine foreldre.Jeg er ikke kommunist, eller noe, jeg, og jeg blir litt vonbråten, når jeg tenker på at f.eks. folk i klassen min, får arv etter sine foreldre, men ikke jeg.I Norge har det f.eks. i flere tusen år, vært tradisjon å navngi folk etter fedrene.Så at arv etter sine foreldre, ikke skal være viktig, det er nok noe østlige tankegods, som dere orienterer dere ut fra, og ikke noe nordisk.Vil jeg si.Dere refererer også til et rundskriv, fra Justisdepartementet.(Rundskriv G-12/05).Jeg har ikke vært borti den G-12/05.Og punkt 5.5.Er det dette som menes med paragraf-rytteri?Kunne dere sendt over dette rundskrivet, eller er dette noe alle har fått i posten i Norge?
Jeg jobber ikke staten jeg altså.Så det rundskrivet har ingen gitt meg.
Kanskje dere hadde dårlig tid og ikke kunne forklare hva det stod i det rundskrivet siden dere skulle på manifest?Med hilsen
Erik Ribsskog
-
Jeg sendte en ny e-post til Tesco
Gmail – Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Tesco
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Apr 8, 2011 at 5:47 PM
To:
Executive Response <ceo.customerservice@tesco.co.uk>
Hi,thank you for your e-mail!It was also the same problem at Tesco, Liverpool One yesterday and today.Yesterday, you only had small carriers, so I asked the Tesco-woman there, if the carriers where for tooth-paste.And she said they were for sandwiches.But how can people carry 2 liter bottles of water/cola etc., in sandwich-carriers?And today, there were almost no carriers in the automated check-outs.I lived in London a couple of weeks, at the beginning of 2005, and in Kensington, they had a Sainsburys with self-service check-outs, already in 2005.And they were never out of carriers.I shoped there a lot of times.I also have a complaint against W.H. Smith/the Post Office, in Liverpool One, where I wonder if they are infected with devil-worshipers/al quaida.Is this with few carriers a muslim tradition?Once in a muslim Off Licence in Sunderland, (near the Forge where I lived, I studied at the University of Sunderland), they were also out of carriers.
Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering?Is this why they're always low on carriers?I've seen the muslims praying and protesting outside of this shop, against Kadaffi, etc.
Aren't Tesco shops supposed to be Tesco-shops, even if they are in a muslim, catholic or whatever area.Shouldn't one expect to get the same level of service in any Tesco-shop?
Just something I thought about here.Best regards,
Erik RibsskogOn Fri, Apr 8, 2011 at 2:58 PM, Executive Response <ceo.customerservice@tesco.co.uk > wrote:
Dear Mr RibsskogThank you for your email, which has been forwarded to our Chief Executive's office. Please accept my apologies for the delay in replying to you.
I am currently looking into the details of your complaint and will contact you again shortly.
Kind Regards
Yvonne Edmonds
Customer Service Executive
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 06 April 2011
Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Hi,
thank you for your e-mail.
It's the first time I've heard of a food-shop-chain not being able to get
hold of enough carrier bags.
I don't buy this.
There are thousands of suppliers of carrier-bags, in the world.
You must be lying I think.
I'd like this complaint to be escalated again, to the Tesco Managing
Director.
Erik Ribsskog
On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <
customer.service@tesco.co.uk> wrote:
> Dear Erik
>
> Thank you for your reply.
>
> Please allow me to introduce myself. My name is Richard Kemp and I am a
> Team Leader at Tesco Customer Services. I have been asked to email you as
> you have requested your email to be escalated to a Manager.
>
> Firstly, please allow me to apologise for any disappointment and
> inconvenience caused to you in regards the lack of availability of our
> Carrier Bags. I can appreciate your concerns and I apologise for this.
>
> In regards the lack of Carrier Bags in our Stores, We are aware that there
> are not enough Carrier Bags for our customers and that Stores are frequently
> running low on them, however, we are taking the necessary precautions so
> that we can prevent this happening again. Our Suppliers are aware and they
> are doing all they can to send more to us.
>
> With this in mind, we do encourage our Customers to bring in their own
> Carrier Bags so that they can gain extra Clubcard points as an incentive to
> reduce the amount used and recycle to be greener in the environment.
>
> I hope you can appreciate our position on this matter and that I have
> explained this for you.
>
> In addition, I was concerned to hear of the problems that you are having
> with your Prawn Curries and them beeping at the Self Service Checkouts.
> Before I can comment on this, I ask that you expand on this and advise me
> what exactly you mean as I do not want to give you an answer that is not
> relevant.
>
> Once more, I would like to thank you for taking the time to contact me and
> I am sorry to hear that you feel you are being harassed in our Stores with
> regards to your complaint. Please let me assure you this is not our
> intention and I hope that we can continue to look forward to you loyal
> custom at Tesco.
>
> Kind Regards
>
>
> Richard Kemp
> Team Leader
> Tesco Customer Service
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 06 April 2011
> Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> Liverpool
>
> Hi,
>
> also, you make the prawn curry beep, in the un-manned check-out.
>
> (The £1 Frozen Tesco Prawn Curry).
>
> Is this because I buy the frozen curries, sometimes on week-days, and have
> complained on the shortage in carriers?
>
> You sometimes only have a few carriers, in the un-manned check-outs.
>
> Why is this?
>
> Why don't you do it properly, when you stock carriers?
>
> It's like you keep it at only a few carriers.
>
> I wonder is this some kind of harassment of me/the customers.
>
> I've worked as a food shop manager myself, and think this is peculiar.
>
> Just as a new complaint, in this complaint-case, I think I have to call it.
>
> Regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Fri, Apr 1, 2011 at 5:50 PM
> Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:
> Re:
> Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> Liverpool
> To: Tesco Customer Service <customer.service@tesco.co.uk>
>
>
> Hi,
>
> but the shop I mentioned, is sometimes out of regular carrier-bags.
>
> So one have to use the smallest carrier-bags, or buy some bags without your
> logo on.
>
> Shouldn't you have any goods in stock, including regular carrier-bags?
>
> It seems to me that you avoid this issue.
>
> Do you police that customers don't pollute to much, in the check-out?
>
> By refusing to let them have enough carriers?
>
> Are you the pollution-police?
>
> I don't think people should be harrased in the shops.
>
> You could use your Clubcard-leaflets, or something, to inform people about
> the environment, etc.
>
> But it should be in the way, that one almost have to start fighting with
> Tesco-staff, or look all around the shop, to find carriers.
>
> I've worked as a food shop manager, for ten years, and have bought my own
> groceries, since the 80's.
>
> And this shortage of carriers, I've only seen once before.
>
> And that was in an immigrant-shop in Sunderland, which had ran out of
> carriers, right before Christmas 2004.
>
> I can't see that you appologise here, for running out of carriers.
>
> This I think is a bit strange, since I've worked with custommer-support for
> many years and gone to business Upper Secondary-school and University
> College.
>
> So maybe you could let your line-manager have a look at my complaint for a
> second opinion, I'm wondering.
>
> Thanks in advance for any help!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <
> customer.service@tesco.co.uk> wrote:
>
> > Dear Erik
> >
> > Thank you for your email.
> >
> > We adjust the specification of our bags from time to time, to strike that
> > difficult balance between their environmental impact and ensuring the
> bags
> > are strong enough for customers to use with confidence.
> >
> > We started to issue new carrier bags to our stores in February 2011.Our
> old
> > bags were too thin, which meant that customers were using more of them,
> for
> > example by not filling bags fully or by double bagging. Customers also
> told
> > us they couldn’t reuse the weaker bags at home, and there were a small
> > number of occasions when bags split when they were full of shopping.
> >
> > Our new bags no longer have the biodegradable additive in them, which
> made
> > them weaker. Removing this additive will help make our bags stronger
> > addressing recent customer concerns and helping re-use and recycling.
> >
> > We have taken the step to remove the biodegradable additive because –
> > having reviewed the science – we believe that we can help to reduce
> > single-use carrier bags more effectively through encouraging re-use and
> > recycling. We offer a range of affordable reusable bags in all our
> stores,
> > and instead of displaying carrier bags at checkouts, our staff ask
> customers
> > if they will be reusing bags and offer them single-use bags if not.
> >
> > We also offer green Clubcard points to customers who re-use bags in
> store.
> > A Tesco customer now uses more than 50% fewer carrier bags than in August
> > 2006, when we first introduced green Clubcard points. In terms of
> recycling,
> > at the end of their life Tesco carrier bags can be recycled at most Tesco
> > stores and through Tesco.com delivery drivers.
> >
> > If you have any further queries please do not hesitate to contact me at
> > customer.service@tesco.co.uk quoting TES9353027X.
> >
> > Kind Regards
> >
> >
> > Matthew Maycock
> > Customer Service Manager
> > Tesco Customer Service
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 12 March 2011
> > Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re:
> > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> > Liverpool
> >
> > Hi,
> >
> > I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's
> the
> > shop with most 'order-lines', in Liverpool City Centre, and you have low
> > prices, on your 'value'-line.
> >
> > (I'm unemployed you see).
> >
> > There is a problem, with that almost every time I go to that shop, (this
> > was
> > also a problem on Thursday, and also in 2010, like one can see in my
> > forwarded e-mail).
> >
> > Why are you also out of carrier-bags?
> >
> > I also shop at Aldi, Lidl and Home Bargains, and they are never out of
> > carrier-bags.
> >
> > I've also been a shop-manager in the Rimi-chain, in Norway, from 1998 to
> > 2002, and if we had forgotten to order carriers, then we drove and
> > collected
> > them at another Rimi-shop.
> >
> > This is a re-occouring problem at this Tesco-shop.
> >
> > How can there be a shortage in carrier-bags?
> >
> > I've also worked in packaging, on behalf of Packaging Europe, in Norwich,
> > and I know that there are thousands of suppliers of carrier-bags, in
> > Europe.
> >
> > This must be a manager-problem at Tesco Hanover St., (the Super shop), I
> > think.
> >
> > There's nothing super about a shop which haven't got carriers.
> >
> > So you should maybe call it 'almost Super Shop'.
> >
> > Something like that.
> >
> > And please don't ask me to call you again about this.
> >
> > If you can't write it in an e-mail, it's because you have something to
> > hide,
> > it seems to me.
> >
> > This is very poor customer-service by Tesco!
> >
> > Regards,
> >
> > Erik Ribsskog
> >
> >
> > ———- Forwarded message ———-
> > From: Tesco Customer Service <customer.service@tesco.co.uk>
> > Date: Tue, Jul 6, 2010 at 3:55 PM
> > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton
> Sq.
> > and Liverpool One, in Liverpool
> > To: eribsskog@gmail.com
> >
> >
> > Hi Erik
> >
> > Firstly, I'd like to apologise for the delay in getting back to you.
> > Please
> > let me assure you that we always try to respond to our customers' queries
> > in
> > a timely manner and I'm sorry that due to high volumes of contact, this
> has
> > not happened on this occasion.
> >
> > Having read your email thoroughly I think this would be best resolved if
> we
> > could talk this through. So, if you can email me back your telephone
> > number
> > with a convenient time to call then I will contact you. If you would
> > prefer, I can be contacted on 01382 822528.
> >
> > If you have any further queries please do not hesitate to contact us at
> > customer.service@tesco.co.uk quoting TES7757419X.
> >
> > Kind Regards
> >
> >
> > Keir Duncan
> > Team Leader
> > Tesco Customer Service
> >
> >
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 24 June 2010
> > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> > One, in Liverpool
> >
> > Hi,
> >
> > this isn't about the carrier-bags, this is about the harrassment.
> >
> > I also mentioned which shops it was in the subject-line.
> >
> > I've been working as a shop-manager in Norway, and I know that only old
> > women brings old bags to the shop.
> >
> > I would sometimes sit in the check-out, and I asked everyone, 'do you
> want
> > a
> > carrier'.
> >
> > And sometimes men would reply, 'Of course I want a carrier, do you think
> > I'm
> > an old woman ("gammel kjærring" in Norwegian)'.
> >
> > I don't think you take my complaint seriously.
> >
> > And your spelling isn't even right.
> >
> > Could you please escalate this complaint, as I've overheard that I'm
> being
> > used as a 'target guy', I think this could be some mobster-activity.
> >
> > I've also had more or less similar complaints against Tesco from before,
> > which you neighter took serious.
> >
> > So I'm going to put a lawyer on you if you don't take this serious now,
> if
> > I
> > get the oppertunity later.
> >
> > My patience with you is ran out, unfortunately.
> >
> > Bag for life, and poppy-bags, this isn't what I contact you about, it's
> the
> > harassment.
> >
> > Is this so difficult for you to understand?
> >
> > Bags for life and poppy-bags are fine.
> >
> > But only as long as you also have the regular bags.
> >
> > But you have made this into a discussion about bags, when it really is
> > about
> > harrassment, so you just make me more annoyed really.
> >
> > Is 'customer-support' something that your company don't know what means?
> >
> > Erik Ribsskog
> >
> >
> > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
> > customer.service@tesco.co.uk> wrote:
> >
> > > Dear Erik
> > >
> > > I'm sorry to hear that you have been having problems obtaining carrier
> > bags
> > > recently when you visit our Stores in Liverpool recently. I can
> > understand
> > > how frustrating this must be for you.
> > >
> > > I have been unable to contact anyone as you have not said which stores
> > you
> > > shop in. However, if you let me know I wold be more than happy to
> contact
> > > the stores concerned.
> > >
> > > However, If I might suggest that perhaps you may be able to purchase a
> > Bag
> > > for Life when you visit one of our Stores. They start at 45pence and go
> > up
> > > to over a £1.
> > >
> > > You would get Clubcard points for buying the bag, and an extra point in
> > > store every time that you used the bag. It would actually pay for
> itself
> > in
> > > no time at all.
> > >
> > > These bags are heavy duty and have special slots for bottles to stand
> up
> > in
> > > at the side so you can balance your shop.
> > >
> > > Once again, I'd like to apologise for any inconvenience this may have
> > > caused you.
> > >
> > > If you have any further queries please do not hesitate to contact me at
> > > customer.service@tesco.co.uk quoting TES7755298X.
> > >
> > > Kind Regards
> > >
> > >
> > > Frances Brierley
> > > Customer Service Manager
> > > Tesco Customer Service
> > >
> > > —– Original Message —–
> > > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > > Date: 24 June 2010
> > > Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> > One,
> > > in Liverpool
> > >
> > > Hi,
> > >
> > > lately, your shops in Liverpool, (the two shops mentioned above), have
> > > stopped ordering enough carrier-bags.
> > >
> > > So I have to buy the poppy-bags, if I can find them.
> > >
> > > But, your representative, at Liverpool One, the other day, was
> harrassing
> > > the customers.
> > >
> > > She told me to put more food in the carriers, than I had done.
> > >
> > > I think you staff go to close.
> > >
> > > I'm from Norway, and when I studied in Sunderland, my flat-mates and
> > fellow
> > > exchange-students, from around Europe, told me I shouldn't drink the
> > > tap-water here.
> > >
> > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the
> > > shop,
> > > or carbonated water, or 'pop', if I can afford it, since I'm
> unemployed,
> > > and
> > > sometimes even lager.
> > >
> > > So Tesco can't expect me to carry like five kilos, in one carrier-bag,
> > > because they are very thin.
> > >
> > > I remember once, when I was a child, and lived in Mellomhagen, in
> Norway,
> > > and my mother sent me to the Co-op shop, (Samvirkelaget), to buy
> several
> > > liters of milk etc.
> > >
> > > And then the carrier-bag, tore apart, from the weight of the milk, when
> I
> > > was half-way home.
> > >
> > > I was maybe six years old.
> > >
> > > What are one supposed to do then.
> > >
> > > One can put all of this in ones pocket.
> > >
> > > One have to stand there and look stupid.
> > >
> > > Like I had to, untill my mother came to find me, maybe 15 minutes
> later.
> > >
> > > The woman who I met who lived close to where this happened, didn't want
> > to
> > > give me a carrier.
> > >
> > > So I don't think you can expect people to not use enough carriers, to
> get
> > > ones shopping home, with the carriers in one piece.
> > >
> > > This is harassment and patronising, that your representatives do.
> > >
> > > This I wanted do complain about.
> > >
> > > This seems like something they would do in the Soviet-union.
> > >
> > > I used to be a shop-manager in Norway, (in Rimi), and if we ran out of
> > > carrier-bags, I would drive to a another Rimi-shop, and borrow
> > carrier-bags
> > > from them, untill we got more ourselves.
> > >
> > > This has happened to me three times, in the last week or two, in
> > Liverpool.
> > >
> > > And if I complain, then I'm being harrassed by inpolite shop-workers,
> who
> > > tell me to put more food, in each bag.
> > >
> > > Next time, I'll ask them to go home with me then, and pick up
> everything
> > > that falls out, when the bags tear from the weight of to much food in
> > them.
> > >
> > > And don't give me line that I got from the same shop-woman, about that
> I
> > > should save the enviroment.
> > >
> > > That's also to patronise your customers.
> > >
> > > I go to the shop to get food, not to be preached at.
> > >
> > > Is Tesco a food-shop or a radical environmental-organisation at war?
> > >
> > > Please explain this to me.
> > >
> > > And please get your shops to order enough carrier-bags.
> > >
> > > This is annoying, that you haven't got enough of them, and I think I'm
> > > going
> > > to shop a lot at Aldi, when that shop starts now this automn, in
> > Liverpool
> > > City Center, because this never happened, when I lived in Sunderland,
> and
> > > shopped at Aldi there.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > >
> >
>
-
Jeg sendte en ny e-post til Royal Mail
Gmail – RE: Complaint Ref. 1-1796937708
Erik Ribsskog
<eribsskog@gmail.com>
RE: Complaint Ref. 1-1796937708
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Apr 8, 2011 at 5:26 PM
To:
"polcustomercare@royalmail.com" <polcustomercare@royalmail.com>
Hi,are you sure this is at the right level?This is a business-case, and I suspect the people messing with my packs at Post Office could be devel-worshipers/al quaida.I'm losing at a lot of business due to that the customers on my web-shop now are sceptical to the Post Office/Royal Mail.
I've switched Post Office now, from W.H. Smith, in Liverpool One, to India Building, which is a dedicated Post Office, and not a post-in-shop.They told me the packs should have been weighed, and that the manager at Liverpool One is named Linda.Maybe she should be informed?I was at the Post Office in Livepool One last week as well, with two or three packs, and then an African woman working there, screamed at me, since I hadn't written the addresses on the packs, but I usually used the Post Box, so I wanted to learn how to do them from scratch, maybe you had some forms, or the staff could help with the forms, since they done that earlier at India Building.But she complained about the queue, but I know there is a queue in the Post Office, I'm a good customer of yours, I've sent packs for £100 I think now.Something like this.Maybe she was Al Quaida, or something?
I don't think you should have closed your dedicated Post Office, in St. John's.The service there was much better that in the W.H. Smith one.The W.H. Smith one is your biggest Post Office in Liverpool, and it isn't even a proper Post Office.This isn't a good idea, I think, if I'm allowed to complain.It was much better with the proper Post Office.This new one is like a muslim Post Office I think.But anyway.Just to update about the complaint, and to try to get it on the right shelf, so to speak.Regards,Erik Ribsskog2011/4/8 polcustomercare@royalmail.com <polcustomercare@royalmail.com> Dear Mr Ribsskog
Thank you for your email advising us of your contact details.
I have passed this information onto our Customer Care Team who are dealing with your complaint.
If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can e-mail us via polcustomercare@royalmail.com
Kind regards
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
—— ORIGINAL MESSAGE —–
FROM: eribsskog@gmail.com
TO: polcustomercare@royalmail.com
SENT: 08 April 2011 14:35:41 (GMT Standard Time)
Hi,
thank you for your e-mail!
My address is Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2 2AE.
Best regards,
Erik Ribsskog
2011/4/7 polcustomercare@royalmail.com
>
>
> Dear Mr Ribsskog
>
>
>
> I am sorry that you have had to contact us regarding Liverpool Post
Office
> branch.
>
>
>
> Please could you supply your full postal address quoting the above
> reference number. This will enable us to respond to you directly once our
> investigations are complete. You should expect to receive a full response
> within 10 working days.
>
>
>
> If you need to contact us, please phone us on the number shown below
> quoting our reference number. Or you can e-mail us via *
> polcustomercare@royalmail.com*
>
> * *
>
> Yours sincerely
>
>
>
> Kevin Storr
>
> Customer Service Advisor.
>
>
>
> Telephone: 08457 22 33 44
>
> Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
>
> ------ ORIGINAL MESSAGE -----
>
> FROM: eleanor.johnston@royalmail.com
>
> TO: 'polcustomercare@postoffice.co.uk ' , polcustomercare@royalmail.com
>
> CC: joanne.e.robinson@royalmail.com
>
> SENT: 06 April 2011 12:14:36 (GMT Standard Time)
>
> Please can we log this Post Office complaint and initial action.
>
>
>
> Thanks
>
>
>
> *Kind Regards*
>
> *Eleanor Johnston*
>
> *Team Leader*
>
> *Post Office Customer Care*
>
> Dearne House, Cortonwood Drive, Brampton, Barnsley, S73 0UF
>
>
>
> ( - 08457 223344 or direct postline 5424 3550
>
> ü - http://www.postoffice.com
>
> šl - eleanor.johnston@royalmail.com
>
>
> ------------------------------
>
> *From:* Joanne E Robinson *On Behalf Of *PostalReview
> *Sent:* 06 April 2011 11:30
> *To:* Eleanor Johnston
> *Subject:* Complaint
>
>
>
> First
> ---------------------- Forwarded by Joanne E Robinson/e/POSTOFFICE on
> 06/04/2011 11:31:58 ---------------------------
>
> [image: Inactive hide details for Erik Ribsskog
]Erik
> Ribsskog
>
> *Erik Ribsskog *
> Sent by: Erik Ribsskog
>
> 05/04/2011 18:51
>
>
>
> To: postalreview@royalmail.com
> cc:
> Subject: Complaint
>
>
> Hi,
>
> this is really a complaint about the Post Office at 1-3 South John St.,
in
> Liverpool.
>
> But I couldn't find the right e-mail address, on the Royal Mail website,
so
> I'm sending this to you.
>
> Maybe you can forward it to the right e-mail address?
>
> I went at the Post Office, and when I got first in the queue, they opened
> the travel money-'windows', for the customers.
>
> I was called to number 15, but an old woman, who wasn't queuing, went
> before
> me, to number 15, while I walked passed number 1 to 14.
>
> So a devil-worshiper, (I think he was, since he had black rings), noded
at
> me, to go to him, in number 14, as I could understand him.
>
> I had three packs to Norway, weighing differently.
>
> But he took the same price, for all three.
>
> Usually I get a recept, for each pack, but today I only got the receipt
for
> paying by card, I think I have to call it.
>
> Then I asked about this, and he made three new recepts, with the
addresses
> on.
>
> This wasn't what I really asked for, I just wanted one recept per pack,
> like
> I normally get.
>
> I think my experience at the Post Office today was awkward.
>
> Am I meant to tell that all packs _don't_ weigh the same?
>
> I put all of them on the weight, one after the other.
>
> Just wondering.
>
> I hope you can explain about this.
>
> Best regards,
>
> Erik Ribsskog
> *(See attached file: C.htm)*
>
>
(See attached file: C.htm)
************************************************************ ***********
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4138203 registered office 3rd Floor, 100 Victoria Embankment, London, EC4Y
0HQ
This email and any attachments are confidential and intended for the
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-
Jeg sendte en ny e-post til Tesco
Gmail – Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Erik Ribsskog
<eribsskog@gmail.com>
Re: Complaint about ‘shortage’ on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 6, 2011 at 7:33 PM
To:
Tesco Customer Service <customer.service@tesco.co.uk>
Hi,thank you for your e-mail.It's the first time I've heard of a food-shop-chain not being able to get hold of enough carrier bags.I don't buy this.There are thousands of suppliers of carrier-bags, in the world.You must be lying I think.I'd like this complaint to be escalated again, to the Tesco Managing Director.
Erik RibsskogOn Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <customer.service@tesco.co.uk> wrote:
Dear ErikThank you for your reply.
Please allow me to introduce myself. My name is Richard Kemp and I am a Team Leader at Tesco Customer Services. I have been asked to email you as you have requested your email to be escalated to a Manager.
Firstly, please allow me to apologise for any disappointment and inconvenience caused to you in regards the lack of availability of our Carrier Bags. I can appreciate your concerns and I apologise for this.
In regards the lack of Carrier Bags in our Stores, We are aware that there are not enough Carrier Bags for our customers and that Stores are frequently running low on them, however, we are taking the necessary precautions so that we can prevent this happening again. Our Suppliers are aware and they are doing all they can to send more to us.
With this in mind, we do encourage our Customers to bring in their own Carrier Bags so that they can gain extra Clubcard points as an incentive to reduce the amount used and recycle to be greener in the environment.
I hope you can appreciate our position on this matter and that I have explained this for you.
In addition, I was concerned to hear of the problems that you are having with your Prawn Curries and them beeping at the Self Service Checkouts. Before I can comment on this, I ask that you expand on this and advise me what exactly you mean as I do not want to give you an answer that is not relevant.
Once more, I would like to thank you for taking the time to contact me and I am sorry to hear that you feel you are being harassed in our Stores with regards to your complaint. Please let me assure you this is not our intention and I hope that we can continue to look forward to you loyal custom at Tesco.
Kind Regards
Richard Kemp
Team LeaderTesco Customer Service
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 06 April 2011Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Hi,
also, you make the prawn curry beep, in the un-manned check-out.
(The £1 Frozen Tesco Prawn Curry).
Is this because I buy the frozen curries, sometimes on week-days, and have
complained on the shortage in carriers?
You sometimes only have a few carriers, in the un-manned check-outs.
Why is this?
Why don't you do it properly, when you stock carriers?
It's like you keep it at only a few carriers.
I wonder is this some kind of harassment of me/the customers.
I've worked as a food shop manager myself, and think this is peculiar.
Just as a new complaint, in this complaint-case, I think I have to call it.
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Apr 1, 2011 at 5:50 PM
Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re:
Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
Liverpool
To: Tesco Customer Service <customer.service@tesco.co.uk>
Hi,
but the shop I mentioned, is sometimes out of regular carrier-bags.
So one have to use the smallest carrier-bags, or buy some bags without your
logo on.
Shouldn't you have any goods in stock, including regular carrier-bags?
It seems to me that you avoid this issue.
Do you police that customers don't pollute to much, in the check-out?
By refusing to let them have enough carriers?
Are you the pollution-police?
I don't think people should be harrased in the shops.
You could use your Clubcard-leaflets, or something, to inform people about
the environment, etc.
But it should be in the way, that one almost have to start fighting with
Tesco-staff, or look all around the shop, to find carriers.
I've worked as a food shop manager, for ten years, and have bought my own
groceries, since the 80's.
And this shortage of carriers, I've only seen once before.
And that was in an immigrant-shop in Sunderland, which had ran out of
carriers, right before Christmas 2004.
I can't see that you appologise here, for running out of carriers.
This I think is a bit strange, since I've worked with custommer-support for
many years and gone to business Upper Secondary-school and University
College.
So maybe you could let your line-manager have a look at my complaint for a
second opinion, I'm wondering.
Thanks in advance for any help!
Regards,
Erik Ribsskog
On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <
customer.service@tesco.co.uk> wrote:
> Dear Erik
>
> Thank you for your email.
>
> We adjust the specification of our bags from time to time, to strike that
> difficult balance between their environmental impact and ensuring the bags
> are strong enough for customers to use with confidence.
>
> We started to issue new carrier bags to our stores in February 2011.Our old
> bags were too thin, which meant that customers were using more of them, for
> example by not filling bags fully or by double bagging. Customers also told
> us they couldn’t reuse the weaker bags at home, and there were a small
> number of occasions when bags split when they were full of shopping.
>
> Our new bags no longer have the biodegradable additive in them, which made
> them weaker. Removing this additive will help make our bags stronger
> addressing recent customer concerns and helping re-use and recycling.
>
> We have taken the step to remove the biodegradable additive because –
> having reviewed the science – we believe that we can help to reduce
> single-use carrier bags more effectively through encouraging re-use and
> recycling. We offer a range of affordable reusable bags in all our stores,
> and instead of displaying carrier bags at checkouts, our staff ask customers
> if they will be reusing bags and offer them single-use bags if not.
>
> We also offer green Clubcard points to customers who re-use bags in store.
> A Tesco customer now uses more than 50% fewer carrier bags than in August
> 2006, when we first introduced green Clubcard points. In terms of recycling,
> at the end of their life Tesco carrier bags can be recycled at most Tesco
> stores and through Tesco.com delivery drivers.
>
> If you have any further queries please do not hesitate to contact me at
> customer.service@tesco.co.uk quoting TES9353027X.
>
> Kind Regards
>
>
> Matthew Maycock
> Customer Service Manager
> Tesco Customer Service
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 12 March 2011
> Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re:
> Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in
> Liverpool
>
> Hi,
>
> I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's the
> shop with most 'order-lines', in Liverpool City Centre, and you have low
> prices, on your 'value'-line.
>
> (I'm unemployed you see).
>
> There is a problem, with that almost every time I go to that shop, (this
> was
> also a problem on Thursday, and also in 2010, like one can see in my
> forwarded e-mail).
>
> Why are you also out of carrier-bags?
>
> I also shop at Aldi, Lidl and Home Bargains, and they are never out of
> carrier-bags.
>
> I've also been a shop-manager in the Rimi-chain, in Norway, from 1998 to
> 2002, and if we had forgotten to order carriers, then we drove and
> collected
> them at another Rimi-shop.
>
> This is a re-occouring problem at this Tesco-shop.
>
> How can there be a shortage in carrier-bags?
>
> I've also worked in packaging, on behalf of Packaging Europe, in Norwich,
> and I know that there are thousands of suppliers of carrier-bags, in
> Europe.
>
> This must be a manager-problem at Tesco Hanover St., (the Super shop), I
> think.
>
> There's nothing super about a shop which haven't got carriers.
>
> So you should maybe call it 'almost Super Shop'.
>
> Something like that.
>
> And please don't ask me to call you again about this.
>
> If you can't write it in an e-mail, it's because you have something to
> hide,
> it seems to me.
>
> This is very poor customer-service by Tesco!
>
> Regards,
>
> Erik Ribsskog
>
>
> ———- Forwarded message ———-
> From: Tesco Customer Service <customer.service@tesco.co.uk>
> Date: Tue, Jul 6, 2010 at 3:55 PM
> Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq.
> and Liverpool One, in Liverpool
> To: eribsskog@gmail.com
>
>
> Hi Erik
>
> Firstly, I'd like to apologise for the delay in getting back to you.
> Please
> let me assure you that we always try to respond to our customers' queries
> in
> a timely manner and I'm sorry that due to high volumes of contact, this has
> not happened on this occasion.
>
> Having read your email thoroughly I think this would be best resolved if we
> could talk this through. So, if you can email me back your telephone
> number
> with a convenient time to call then I will contact you. If you would
> prefer, I can be contacted on 01382 822528.
>
> If you have any further queries please do not hesitate to contact us at
> customer.service@tesco.co.uk quoting TES7757419X.
>
> Kind Regards
>
>
> Keir Duncan
> Team Leader
> Tesco Customer Service
>
>
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 24 June 2010
> Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> One, in Liverpool
>
> Hi,
>
> this isn't about the carrier-bags, this is about the harrassment.
>
> I also mentioned which shops it was in the subject-line.
>
> I've been working as a shop-manager in Norway, and I know that only old
> women brings old bags to the shop.
>
> I would sometimes sit in the check-out, and I asked everyone, 'do you want
> a
> carrier'.
>
> And sometimes men would reply, 'Of course I want a carrier, do you think
> I'm
> an old woman ("gammel kjærring" in Norwegian)'.
>
> I don't think you take my complaint seriously.
>
> And your spelling isn't even right.
>
> Could you please escalate this complaint, as I've overheard that I'm being
> used as a 'target guy', I think this could be some mobster-activity.
>
> I've also had more or less similar complaints against Tesco from before,
> which you neighter took serious.
>
> So I'm going to put a lawyer on you if you don't take this serious now, if
> I
> get the oppertunity later.
>
> My patience with you is ran out, unfortunately.
>
> Bag for life, and poppy-bags, this isn't what I contact you about, it's the
> harassment.
>
> Is this so difficult for you to understand?
>
> Bags for life and poppy-bags are fine.
>
> But only as long as you also have the regular bags.
>
> But you have made this into a discussion about bags, when it really is
> about
> harrassment, so you just make me more annoyed really.
>
> Is 'customer-support' something that your company don't know what means?
>
> Erik Ribsskog
>
>
> On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
> customer.service@tesco.co.uk> wrote:
>
> > Dear Erik
> >
> > I'm sorry to hear that you have been having problems obtaining carrier
> bags
> > recently when you visit our Stores in Liverpool recently. I can
> understand
> > how frustrating this must be for you.
> >
> > I have been unable to contact anyone as you have not said which stores
> you
> > shop in. However, if you let me know I wold be more than happy to contact
> > the stores concerned.
> >
> > However, If I might suggest that perhaps you may be able to purchase a
> Bag
> > for Life when you visit one of our Stores. They start at 45pence and go
> up
> > to over a £1.
> >
> > You would get Clubcard points for buying the bag, and an extra point in
> > store every time that you used the bag. It would actually pay for itself
> in
> > no time at all.
> >
> > These bags are heavy duty and have special slots for bottles to stand up
> in
> > at the side so you can balance your shop.
> >
> > Once again, I'd like to apologise for any inconvenience this may have
> > caused you.
> >
> > If you have any further queries please do not hesitate to contact me at
> > customer.service@tesco.co.uk quoting TES7755298X.
> >
> > Kind Regards
> >
> >
> > Frances Brierley
> > Customer Service Manager
> > Tesco Customer Service
> >
> > —– Original Message —–
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Date: 24 June 2010
> > Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
> One,
> > in Liverpool
> >
> > Hi,
> >
> > lately, your shops in Liverpool, (the two shops mentioned above), have
> > stopped ordering enough carrier-bags.
> >
> > So I have to buy the poppy-bags, if I can find them.
> >
> > But, your representative, at Liverpool One, the other day, was harrassing
> > the customers.
> >
> > She told me to put more food in the carriers, than I had done.
> >
> > I think you staff go to close.
> >
> > I'm from Norway, and when I studied in Sunderland, my flat-mates and
> fellow
> > exchange-students, from around Europe, told me I shouldn't drink the
> > tap-water here.
> >
> > So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the
> > shop,
> > or carbonated water, or 'pop', if I can afford it, since I'm unemployed,
> > and
> > sometimes even lager.
> >
> > So Tesco can't expect me to carry like five kilos, in one carrier-bag,
> > because they are very thin.
> >
> > I remember once, when I was a child, and lived in Mellomhagen, in Norway,
> > and my mother sent me to the Co-op shop, (Samvirkelaget), to buy several
> > liters of milk etc.
> >
> > And then the carrier-bag, tore apart, from the weight of the milk, when I
> > was half-way home.
> >
> > I was maybe six years old.
> >
> > What are one supposed to do then.
> >
> > One can put all of this in ones pocket.
> >
> > One have to stand there and look stupid.
> >
> > Like I had to, untill my mother came to find me, maybe 15 minutes later.
> >
> > The woman who I met who lived close to where this happened, didn't want
> to
> > give me a carrier.
> >
> > So I don't think you can expect people to not use enough carriers, to get
> > ones shopping home, with the carriers in one piece.
> >
> > This is harassment and patronising, that your representatives do.
> >
> > This I wanted do complain about.
> >
> > This seems like something they would do in the Soviet-union.
> >
> > I used to be a shop-manager in Norway, (in Rimi), and if we ran out of
> > carrier-bags, I would drive to a another Rimi-shop, and borrow
> carrier-bags
> > from them, untill we got more ourselves.
> >
> > This has happened to me three times, in the last week or two, in
> Liverpool.
> >
> > And if I complain, then I'm being harrassed by inpolite shop-workers, who
> > tell me to put more food, in each bag.
> >
> > Next time, I'll ask them to go home with me then, and pick up everything
> > that falls out, when the bags tear from the weight of to much food in
> them.
> >
> > And don't give me line that I got from the same shop-woman, about that I
> > should save the enviroment.
> >
> > That's also to patronise your customers.
> >
> > I go to the shop to get food, not to be preached at.
> >
> > Is Tesco a food-shop or a radical environmental-organisation at war?
> >
> > Please explain this to me.
> >
> > And please get your shops to order enough carrier-bags.
> >
> > This is annoying, that you haven't got enough of them, and I think I'm
> > going
> > to shop a lot at Aldi, when that shop starts now this automn, in
> Liverpool
> > City Center, because this never happened, when I lived in Sunderland, and
> > shopped at Aldi there.
> >
> > Regards,
> >
> > Erik Ribsskog
> >
>
-
Jeg sendte en ny klage til Tesco
Gmail – Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Erik Ribsskog
<eribsskog@gmail.com>
Re: Complaint about ‘shortage’ on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 6, 2011 at 4:26 PM
To:
customer.service@tesco.co.uk
Hi,also, you make the prawn curry beep, in the un-manned check-out.(The £1 Frozen Tesco Prawn Curry).Is this because I buy the frozen curries, sometimes on week-days, and have complained on the shortage in carriers?You sometimes only have a few carriers, in the un-manned check-outs.Why is this?Why don't you do it properly, when you stock carriers?
It's like you keep it at only a few carriers.I wonder is this some kind of harassment of me/the customers.I've worked as a food shop manager myself, and think this is peculiar.Just as a new complaint, in this complaint-case, I think I have to call it.Regards,Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Apr 1, 2011 at 5:50 PM
Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
To: Tesco Customer Service <customer.service@tesco.co.uk>Hi,
but the shop I mentioned, is sometimes out of regular carrier-bags.So one have to use the smallest carrier-bags, or buy some bags without your logo on.Shouldn't you have any goods in stock, including regular carrier-bags?
It seems to me that you avoid this issue.Do you police that customers don't pollute to much, in the check-out?By refusing to let them have enough carriers?Are you the pollution-police?I don't think people should be harrased in the shops.You could use your Clubcard-leaflets, or something, to inform people about the environment, etc.But it should be in the way, that one almost have to start fighting with Tesco-staff, or look all around the shop, to find carriers.I've worked as a food shop manager, for ten years, and have bought my own groceries, since the 80's.And this shortage of carriers, I've only seen once before.And that was in an immigrant-shop in Sunderland, which had ran out of carriers, right before Christmas 2004.I can't see that you appologise here, for running out of carriers.This I think is a bit strange, since I've worked with custommer-support for many years and gone to business Upper Secondary-school and University College.So maybe you could let your line-manager have a look at my complaint for a second opinion, I'm wondering.
Thanks in advance for any help!Regards,
Erik Ribsskog
On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <customer.service@tesco.co.uk> wrote:Dear Erik
Thank you for your email.
We adjust the specification of our bags from time to time, to strike that difficult balance between their environmental impact and ensuring the bags are strong enough for customers to use with confidence.
We started to issue new carrier bags to our stores in February 2011.Our old bags were too thin, which meant that customers were using more of them, for example by not filling bags fully or by double bagging. Customers also told us they couldn’t reuse the weaker bags at home, and there were a small number of occasions when bags split when they were full of shopping.
Our new bags no longer have the biodegradable additive in them, which made them weaker. Removing this additive will help make our bags stronger addressing recent customer concerns and helping re-use and recycling.
We have taken the step to remove the biodegradable additive because – having reviewed the science – we believe that we can help to reduce single-use carrier bags more effectively through encouraging re-use and recycling. We offer a range of affordable reusable bags in all our stores, and instead of displaying carrier bags at checkouts, our staff ask customers if they will be reusing bags and offer them single-use bags if not.
We also offer green Clubcard points to customers who re-use bags in store. A Tesco customer now uses more than 50% fewer carrier bags than in August 2006, when we first introduced green Clubcard points. In terms of recycling, at the end of their life Tesco carrier bags can be recycled at most Tesco stores and through Tesco.com delivery drivers.
If you have any further queries please do not hesitate to contact me at customer.service@tesco.co.uk quoting TES9353027X.
Kind Regards
Matthew Maycock
Customer Service Manager
Tesco Customer Service
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 12 March 2011
Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool
Hi,
I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's the
shop with most 'order-lines', in Liverpool City Centre, and you have low
prices, on your 'value'-line.
(I'm unemployed you see).
There is a problem, with that almost every time I go to that shop, (this was
also a problem on Thursday, and also in 2010, like one can see in my
forwarded e-mail).
Why are you also out of carrier-bags?
I also shop at Aldi, Lidl and Home Bargains, and they are never out of
carrier-bags.
I've also been a shop-manager in the Rimi-chain, in Norway, from 1998 to
2002, and if we had forgotten to order carriers, then we drove and collected
them at another Rimi-shop.
This is a re-occouring problem at this Tesco-shop.
How can there be a shortage in carrier-bags?
I've also worked in packaging, on behalf of Packaging Europe, in Norwich,
and I know that there are thousands of suppliers of carrier-bags, in Europe.
This must be a manager-problem at Tesco Hanover St., (the Super shop), I
think.
There's nothing super about a shop which haven't got carriers.
So you should maybe call it 'almost Super Shop'.
Something like that.
And please don't ask me to call you again about this.
If you can't write it in an e-mail, it's because you have something to hide,
it seems to me.
This is very poor customer-service by Tesco!
Regards,
Erik Ribsskog
———- Forwarded message ———-
From: Tesco Customer Service <customer.service@tesco.co.uk>
Date: Tue, Jul 6, 2010 at 3:55 PM
Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq.
and Liverpool One, in Liverpool
Hi Erik
Firstly, I'd like to apologise for the delay in getting back to you. Please
let me assure you that we always try to respond to our customers' queries in
a timely manner and I'm sorry that due to high volumes of contact, this has
not happened on this occasion.
Having read your email thoroughly I think this would be best resolved if we
could talk this through. So, if you can email me back your telephone number
with a convenient time to call then I will contact you. If you would
prefer, I can be contacted on 01382 822528.
If you have any further queries please do not hesitate to contact us at
customer.service@tesco.co.uk quoting TES7757419X.
Kind Regards
Keir Duncan
Team Leader
Tesco Customer Service
—– Original Message —–
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 24 June 2010
Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool
One, in Liverpool
Hi,
this isn't about the carrier-bags, this is about the harrassment.
I also mentioned which shops it was in the subject-line.
I've been working as a shop-manager in Norway, and I know that only old
women brings old bags to the shop.
I would sometimes sit in the check-out, and I asked everyone, 'do you want a
carrier'.
And sometimes men would reply, 'Of course I want a carrier, do you think I'm
an old woman ("gammel kjærring" in Norwegian)'.
I don't think you take my complaint seriously.
And your spelling isn't even right.
Could you please escalate this complaint, as I've overheard that I'm being
used as a 'target guy', I think this could be some mobster-activity.
I've also had more or less similar complaints against Tesco from before,
which you neighter took serious.
So I'm going to put a lawyer on you if you don't take this serious now, if I
get the oppertunity later.
My patience with you is ran out, unfortunately.
Bag for life, and poppy-bags, this isn't what I contact you about, it's the
harassment.
Is this so difficult for you to understand?
Bags for life and poppy-bags are fine.
But only as long as you also have the regular bags.
But you have made this into a discussion about bags, when it really is about
harrassment, so you just make me more annoyed really.
Is 'customer-support' something that your company don't know what means?
Erik Ribsskog
On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <
customer.service@tesco.co.uk> wrote:
> Dear Erik
>
> I'm sorry to hear that you have been having problems obtaining carrier
bags
> recently when you visit our Stores in Liverpool recently. I can understand
> how frustrating this must be for you.
>
> I have been unable to contact anyone as you have not said which stores you
> shop in. However, if you let me know I wold be more than happy to contact
> the stores concerned.
>
> However, If I might suggest that perhaps you may be able to purchase a Bag
> for Life when you visit one of our Stores. They start at 45pence and go up
> to over a £1.
>
> You would get Clubcard points for buying the bag, and an extra point in
> store every time that you used the bag. It would actually pay for itself
in
> no time at all.
>
> These bags are heavy duty and have special slots for bottles to stand up
in
> at the side so you can balance your shop.
>
> Once again, I'd like to apologise for any inconvenience this may have
> caused you.
>
> If you have any further queries please do not hesitate to contact me at
> customer.service@tesco.co.uk quoting TES7755298X.
>
> Kind Regards
>
>
> Frances Brierley
> Customer Service Manager
> Tesco Customer Service
>
> —– Original Message —–
> From: "Erik Ribsskog" <eribsskog@gmail.com>
> Date: 24 June 2010
> Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One,
> in Liverpool
>
> Hi,
>
> lately, your shops in Liverpool, (the two shops mentioned above), have
> stopped ordering enough carrier-bags.
>
> So I have to buy the poppy-bags, if I can find them.
>
> But, your representative, at Liverpool One, the other day, was harrassing
> the customers.
>
> She told me to put more food in the carriers, than I had done.
>
> I think you staff go to close.
>
> I'm from Norway, and when I studied in Sunderland, my flat-mates and
fellow
> exchange-students, from around Europe, told me I shouldn't drink the
> tap-water here.
>
> So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the
> shop,
> or carbonated water, or 'pop', if I can afford it, since I'm unemployed,
> and
> sometimes even lager.
>
> So Tesco can't expect me to carry like five kilos, in one carrier-bag,
> because they are very thin.
>
> I remember once, when I was a child, and lived in Mellomhagen, in Norway,
> and my mother sent me to the Co-op shop, (Samvirkelaget), to buy several
> liters of milk etc.
>
> And then the carrier-bag, tore apart, from the weight of the milk, when I
> was half-way home.
>
> I was maybe six years old.
>
> What are one supposed to do then.
>
> One can put all of this in ones pocket.
>
> One have to stand there and look stupid.
>
> Like I had to, untill my mother came to find me, maybe 15 minutes later.
>
> The woman who I met who lived close to where this happened, didn't want to
> give me a carrier.
>
> So I don't think you can expect people to not use enough carriers, to get
> ones shopping home, with the carriers in one piece.
>
> This is harassment and patronising, that your representatives do.
>
> This I wanted do complain about.
>
> This seems like something they would do in the Soviet-union.
>
> I used to be a shop-manager in Norway, (in Rimi), and if we ran out of
> carrier-bags, I would drive to a another Rimi-shop, and borrow
carrier-bags
> from them, untill we got more ourselves.
>
> This has happened to me three times, in the last week or two, in
Liverpool.
>
> And if I complain, then I'm being harrassed by inpolite shop-workers, who
> tell me to put more food, in each bag.
>
> Next time, I'll ask them to go home with me then, and pick up everything
> that falls out, when the bags tear from the weight of to much food in
them.
>
> And don't give me line that I got from the same shop-woman, about that I
> should save the enviroment.
>
> That's also to patronise your customers.
>
> I go to the shop to get food, not to be preached at.
>
> Is Tesco a food-shop or a radical environmental-organisation at war?
>
> Please explain this to me.
>
> And please get your shops to order enough carrier-bags.
>
> This is annoying, that you haven't got enough of them, and I think I'm
> going
> to shop a lot at Aldi, when that shop starts now this automn, in Liverpool
> City Center, because this never happened, when I lived in Sunderland, and
> shopped at Aldi there.
>
> Regards,
>
> Erik Ribsskog
>
-
Jeg sendte en ny e-post til Royal Mail
Gmail – Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 6, 2011 at 1:36 PM
To:
postalreview@royalmail.com
Cc:
customercare@postoffice.co.uk
Hi again,the devil-worshipers propably know I don't get my rights from the Governments of Norway and the UK, etc.So they spy on me, and steal the women I get in contact with and say I'm a bum or something, when I'm really a refugee.They can see that one of the customers bought Skittles, then she's probably a young, single woman, that they want to attack, and exploit, for their own pleasure.So this was an attack on Aina Gulbrandsen and her sister, I think.I enclose the package-slips, so you can see that the pacs don't weigh the same.On one slip one can see that I've written two drafts for the customs-forms, and one pack had products weighing 464 grams in it, and the other 485 grams.(And the third also has a draft on it, the products in that pack weighed 500 grams).So when Government don't give me my rights, then devil-worshipers exploit this, and get all the women I get close to, I think.This is now with the UN, but they don't reply on my correspondence.The press don't write even if I have a blog writing about what's going on, with more than a million page-views.People should wake up perhaps.
Sorry if I'm a bit on the line in this e-mail, regard the Post Office-complaint.I just wanted to enclose the packing-slips, showing that the three packs I sent yesterday, didn't weigh the same, so the Postal Worker, did a mistake, when he charged the same price for all three packs.He also wore big rings, on both hands, which I think could be devil-worship-jevelry.
He also wrote down the addresses for the women who ordered the Skittles etc., which I think could be for his own use.Because I didn't want reicepts with addresses on, but only individual receipts showing the weight of the packs.
I didn't get any reicept showing the weights of the pack, which I think I have the right to.(Since I paid for this service).The devil-worshiper could have an alied in Norway who had been reading on my blog, I suspect, because Aina Gulbrandsen wrote a comment there, since I write on my blog about my e-business.And then maybe the devil-worshipers wanted to get Gulbrandsen in a trap, to exploit her, for their own pleasure, or something, I suspect.So this is really a police-case, I suspect.But it would be to degrading for me, to send it to the Merseyside-police, I think, after they've called me 'Miss Erik Ribsskog', on a letter, some years ago, so I don't want to have anything more to do with them.I don't trust them after this.They are like imature boys I think.So I send this to you, and write about this on my blog, and maybe someone else, who are decent people, can clean this up.Thanks in advance for any help!Best regards,
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Wed, Apr 6, 2011 at 12:16 PM
Subject: Re: Complaint
To: postalreview@royalmail.comHi,
thank you for your e-mail.I also have a blog, where I write about what's going on, since I'm followed by devil-worshipers, and 'mafian', I've over-heard, in Norway, (or what they are).So I take pictures from my blog, regarding my web-shop.And then I got two photos of the devil-worshipers, (I think I have to call him), rings, at the post-office, since I took some pictures showing how the packs for my web-shop were being handeled.(So that people reading on my blog, could see the web-shop has good routines etc).I enclose two digital pictures of this postal worker/devil worshiper, that I found on my mobile-cam, after I sent you the compaint yesterday, as an update.Hope this is alright!Best regards,Erik Ribsskog
On Wed, Apr 6, 2011 at 11:30 AM, <postalreview@royalmail.com> wrote:Dear Mr Ribsskog
Thank you for your email. Your complaint
is relating to Post Office Ltd and I have therefore forwarded the details
on to them. If you wish to contact them in the meantime their details are
as follows:Post Office Customer Care
Freepost
PO Box 740
Barnsley
S73 0ZJ
Telephone: 0845 7223344
Email: customercare@postoffice.co.uk
Yours sincerely
Postal Review Panel
Erik Ribsskog <eribsskog@gmail.com> Sent by: Erik Ribsskog <eribsskog@gmail.com>
05/04/2011 18:51
To:
postalreview@royalmail.comcc:
Subject:
ComplaintHi,
this is really a complaint about the
Post Office at 1-3 South John St., inLiverpool.
But I couldn't find the right e-mail
address, on the Royal Mail website, soI'm sending this to you.
Maybe you can forward it to the right
e-mail address?I went at the Post Office, and when
I got first in the queue, they openedthe travel money-'windows', for the customers.
I was called to number 15, but an old
woman, who wasn't queuing, went beforeme, to number 15, while I walked passed number 1 to 14.
So a devil-worshiper, (I think he was,
since he had black rings), noded atme, to go to him, in number 14, as I could understand him.
I had three packs to Norway, weighing
differently.But he took the same price, for all
three.Usually I get a recept, for each pack,
but today I only got the receipt forpaying by card, I think I have to call it.
Then I asked about this, and he made
three new recepts, with the addresseson.
This wasn't what I really asked for,
I just wanted one recept per pack, likeI normally get.
I think my experience at the Post Office
today was awkward.Am I meant to tell that all packs _don't_
weigh the same?I put all of them on the weight, one
after the other.Just wondering.
I hope you can explain about this.
Best regards,
Erik Ribsskog
******************************
****************************** *********** Royal Mail Group Limited registered in England and Wales registered number 4138203 registered office 3rd Floor, 100 Victoria Embankment, London, EC4Y 0HQ
This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have received this in error, please contact the sender and then delete this email from your system.
******************************
****************************** **********
3 attachments img081.jpg
318Kimg082.jpg
313Kimg083.jpg
304K
PS.
Her er vedleggene:
PS 2.
Her kan man se det, at Royal Mail-‘djeveldyrkeren’, han tok samme pris, for disse tre pakkene ovenfor.
Og han ga meg ikke kvitteringer, som viste vekten for pakkene.
Noe jeg mener jeg har krav på.
(Siden jeg betaler for en posttjeneste, mener jeg).
Så sånn er det.
Mvh.
Erik Ribsskog
PS 3.
Her er mer om dette:
-
Jeg sendte en ny e-post til Royal Mail
Gmail – Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Apr 6, 2011 at 12:54 PM
To:
postalreview@royalmail.com
Cc:
customercare@postoffice.co.uk
Hi,ok, thank you very much!I'll use their e-mail address from now on.I also attach a scanned copy of the receipts, with this e-mail.Thank you very much again for the help!Best regards,
Erik RibsskogOn Wed, Apr 6, 2011 at 12:34 PM, <postalreview@royalmail.com> wrote:Dear Mr Ribsskog
Thank you for your further email.
I have forwarded the further information
you have provided to Post Office Ltd. If you need to contact them
directly, their email address is customercare@postoffice.co.uk.
Yours sincerely
Postal Review Panel
Erik Ribsskog <eribsskog@gmail.com>Sent by: Erik Ribsskog <eribsskog@gmail.com>
06/04/2011 12:16
To:
postalreview@royalmail.comcc:
Subject:
Re: ComplaintHi,
thank you for your e-mail.
I also have a blog, where I write about
what's going on, since I'm followedby devil-worshipers, and 'mafian', I've over-heard, in Norway, (or what
theyare).
So I take pictures from my blog, regarding
my web-shop.And then I got two photos of the devil-worshipers,
(I think I have to callhim), rings, at the post-office, since I took some pictures showing how
thepacks for my web-shop were being handeled.
(So that people reading on my blog,
could see the web-shop has good routinesetc).
I enclose two digital pictures of this
postal worker/devil worshiper, that Ifound on my mobile-cam, after I sent you the compaint yesterday, as an
update.
Hope this is alright!
Best regards,
Erik Ribsskog
On Wed, Apr 6, 2011 at 11:30 AM, <postalreview@royalmail.com>
wrote:>> Dear Mr Ribsskog
>
> Thank you for your email. Your complaint is relating to Post Office
Ltd and> I have therefore forwarded the details on to them. If you wish to
contact> them in the meantime their details are as follows:
>
> Post Office Customer Care
> Freepost
> PO Box 740
> Barnsley
> S73 0ZJ
>
> Telephone: 0845 7223344
>
> Email: *customercare@postoffice.co.uk
* <customercare@postoffice.co.uk > >
> Yours sincerely
> Postal Review Panel
>
>
> *Erik Ribsskog <eribsskog@gmail.com>*
> Sent by: Erik Ribsskog <eribsskog@gmail.com>
>
> 05/04/2011 18:51
>
> To: postalreview@royalmail.com
> cc:
> Subject: Complaint
>
>
> Hi,
>
> this is really a complaint about the Post Office at 1-3 South John
St., in> Liverpool.
>
> But I couldn't find the right e-mail address, on the Royal Mail website,
so> I'm sending this to you.
>
> Maybe you can forward it to the right e-mail address?
>
> I went at the Post Office, and when I got first in the queue, they
opened> the travel money-'windows', for the customers.
>
> I was called to number 15, but an old woman, who wasn't queuing, went
> before
> me, to number 15, while I walked passed number 1 to 14.
>
> So a devil-worshiper, (I think he was, since he had black rings),
noded at> me, to go to him, in number 14, as I could understand him.
>
> I had three packs to Norway, weighing differently.
>
> But he took the same price, for all three.
>
> Usually I get a recept, for each pack, but today I only got the receipt
for> paying by card, I think I have to call it.
>
> Then I asked about this, and he made three new recepts, with the addresses
> on.
>
> This wasn't what I really asked for, I just wanted one recept per
pack,> like
> I normally get.
>
> I think my experience at the Post Office today was awkward.
>
> Am I meant to tell that all packs _don't_ weigh the same?
>
> I put all of them on the weight, one after the other.
>
> Just wondering.
>
> I hope you can explain about this.
>
> Best regards,
>
> Erik Ribsskog
>
>
>
> ******************************
****************************** *********** > Royal Mail Group Limited registered in England and Wales registered
number> 4138203 registered office 3rd Floor, 100 Victoria Embankment, London,
EC4Y> 0HQ
>
> This email and any attachments are confidential and intended for the
> addressee only. If you are not the named recipient, you must not use,
> disclose, reproduce, copy or distribute the contents of this communication.
> If you have received this in error, please contact the sender and
then> delete this email from your system.
> ******************************
****************************** ********** >
>
>
2 attachments img078.jpg
229Kimg079.jpg
462K
PS.
Her er vedleggene:
