Stikkord: Kurs
-
Jeg sendte en ny e-post til JET
Gmail – Course in Web-design/Fwd: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>>
Erik Ribsskog
<eribsskog@gmail.com>
Course in Web-design/Fwd: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>>
Erik Ribsskog
<eribsskog@gmail.com>
Thu, May 20, 2010 at 3:16 AM
To:
Lorraine.Elliott@liverpool.gov.uk
Hi,I was a bit stressed, when I went to JET last year, because I was at the dentist, right before I went to your office.What Working Links said, was that if I wanted to go to an IT course, with Liverpool Community College, then maybe JET could help me found the course, or send me to an organisation that could.But I ended up a course in Food Hygiene and not IT.This must have been because I had an ache in my tooth, so I was a bit stressed, in my initial meeting, unfortunatly, and since I had to go to the dentist every week, and I had a bad tooth-ache from this.But now I was wondering about the IT-course.Is it possible, like Working Links said, that Jet could help me found e.g. a course in Web-design, at Liverpool Community College?Thank you very much in advance for any help!Yours sincerely,Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Tue, Jan 19, 2010 at 4:23 PM
Subject: Re: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint <<#22175-33652#>>
To: "Elliott, Lorraine" <Lorraine.Elliott@liverpool.gov.uk >Hi,
thank you very much for you e-mail!But as I remember it, a Jet person-called, saying she was you, and just said a sentence, and then hang up.About that I wanted to cancel the course.But they just hang up, when I started asking about when the next course was.I thought it was strange, that they would use your name.Since I called up JET again, and then I got to hear, that the person that had called, (Lorraine), was on annual leave.Also, this course was almost two months ago, (24. November), and I haven't received a certificate, or feedback from the test yet, even if I think must have gotten most of the answers right.But my complaint is really that your staff shouldn't be ignorant while taking calls, like they were, in the first call, that JET called back to me, after I discovered, that my Landlord, was coming here, on the same date, as the JET-course.So I think there's room for improvement, when it comes to manners, (with not being ignorant to what people are saying), with JET-staff, unfortunatly.Yours sincerely,Erik RibsskogOn Tue, Jan 19, 2010 at 2:25 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk > wrote:Dear Mr Ribsskog,
Further to our recent telephone conversations regarding your
complaint, I am writing to express my disappointment that you are dissatisfied
with our service and endeavour to respond to your complaint. The JET
service prides itself on its professional approach to helping people in our
communities gain work, education and training and our staff are dedicated to
the work that we do.You were first registered with the JET on the 7th
October in our JET Atlantic office in Walton when Working Links referred you to
JET Atlantic so that you could gain the Basic
Food Hygiene qualification. The way our service works is by appointing a
dedicated officer at the most convenient office, in order to ensure continuity and
a better understanding of our clients and the best possible service.A discretionary grant was arranged by your guidance officer,
Claire Walsh, in order to fund your place on the Food Hygiene course and you
were booked onto the course due to start on the 26th October. When you
called to cancel your attendance, you called and spoke to me at the JET in the Job
Bank on Tunnel Road
where we deliver the courses. I thanked you for letting me know and took
your details and said a member of staff would contact you to inform you when
the next course was due to start and arrange to re-book your place.As I mentioned when I spoke to you last week, I didn’t
call you after that, but my administrative officer, Joanne Quinn, at my
request, called to confirm that you were no longer attending the course and to
let you know that you would be informed when a further course was due to take
place. I am sorry if you felt that she hung up, but I am sure that this
wasn’t intentional, since she recorded the fact that you wished to attend
the next course, as I had informed her originally.On several occasions early in November, staff called you to keep
you informed that we were still awaiting details of the next course and on 24th
November you successfully attended the course.Because we dedicate officers to every registered client, as
a new client it was necessary for you to meet with your appointed guidance
officer, Claire Walsh, in order to confirm your place and grant funding for the
new course and update your details and support required. I am sorry if
this proved inconvenient, but one office holds all of your records for grant and
tracking purposes. However, if you wish to do job searches you can visit
any JET office in the city. If you wish to change your preferred JET
office and guidance officer to a more convenient location for you, this can be
arranged.I do hope that this serves as a satisfactory response to
your complaint and we can continue to work together to ensure that you are able
to pursue your desired career plan.Yours sincerely,
Lorraine
Elliott (Nee Hammond)JET
ManagerLiverpool East JET Service
Neighbourhood Employment Services
Job Bank
4 Tunnel Road
Liverpool
L7 6QD
0151 233 6177
0151 233 6117
07834 843648
2010
Year of Health and Wellbeingwww.2010healthandwellbeing.
org.uk From:
Liverpool Direct [mailto:Liverpool.Direct@liverpool.gov.uk ]Sent: 07 January 2010 12:18
To: JET
Subject: Re: Complaint/Fwd: Reminder/Fwd:
Update/Fwd: Complaint <<#22175-33652#>>Your unique reference number is: 33652
Please include your unique reference number in all email
communication.Dear Colleague,
Please could you assist
with the following enquiry, and then respond directly to the customer.Yours Sincerely
Liverpool Direct
liverpool.direct@liverpool.
gov.uk Liverpool's Year of the Environment 2009 – Our city Our planet www.ourcityourplanet.org.uk
P Please consider the environment before printing this e-mail.
Thank youWould you prefer to
receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the
easy online registration form.— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 05/01/10 10:36:54 o'clock GMT
To: Liverpool Direct <liverpool.direct@liverpool.
gov.uk >Subject: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint
Hi,
I can't get JET to answer my e-mails, so I thought I could try to
complain about them to the Council.Yours sincerely,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Nov 16, 2009 at 8:25 PM
Subject: Reminder/Fwd: Update/Fwd: Complaint
Hi,
I can't see that I've recieved an answer to this e-mail, so I'm sending
a reminder about this.Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Oct 29, 2009 at 5:46 PM
Subject: Update/Fwd: Complaint
Hi,
I got a call from Neo today, about that you were going to put me on the next
course now, in 'Basic Food Hygiene'.But I haven't got an answer, to my complaint with you, why did your
representative call me, on her holyday from work?And why do one of your representatives tell me that I have to go to
Jet, to change the course-date, when your call today shows that this isn't
right?Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Oct 22, 2009 at 8:21 PM
Subject: Complaint
Hi,
I called on Tuesday, regarding a 'Basic Food Hygenie'-course, that Walton Jet
put me on, after I was sent to Jet, from Working Links.I found out, when I got your letter, that the course crashed with
another appointment I have at 3 pm, on Monday.So I called, and spoke with Lorraine.
She was going to get someone to call me back, since I wanted to be put on the
next course.Then she called me today, just to tell me that she took me off the
list.And then she hang up, without listening to what I was saying, that I wanted to
be put on the next course.So then I called Jet up, and spoke with Kate, who told me that Lorraine was on annual
leave, and that I had to go to the Jet office, to re-sign on the next course.But why did Lorraine
call me, when she was on annual leave?I've been having some problems with some communist-mob, or something, in Norway,
is this something to do with this?Thanks in advance for help in advance, regarding finding out what's been going
on!Yours sincerely,
Erik Ribsskog
______________________________
______________________________ __________ This email has been automatically scanned for viruses and malicious content by
MessageLabs for your protection______________________________
______________________________ __________ —— Please do not remove your unique tracking number ——
<<#22175-33652#>>
______________________________
______________________________ __________ DISCLAIMER:
The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.
This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________
______________________________ __________
-
Jeg oppdaterte CV-en min med kurset jeg var på igår, og så over og forrandret litt og la til fler Rimi-kurs jeg kom på bl.a.
Curriculum Vitae
Erik Ribsskog
Flat 3
5 Leather Lane
Liverpool
L2 2AE
Phone: 0151 236 3298
Mobile: (sensurert av johncons-blogg)
E-mail: eribsskog@gmail.com
Personal Profile:
I have a two year degree in Computing, from Oslo University College, and I'm a member
of the Norwegian Engineering-organisation NITO.
I've been working within management for ten years, where of four years as a Shop Manager
in three different Rimi food-shops in Norway. In 2001, I won a Rimi Shop Manager-competition,
'Rimi Gullårer', and I received a letter from Forbes-billionare Stein Erik Hagen, where he
congratulated me on being hardworking and having very good management-skills.
At school I had very good grades, so I was allowed to study on the best business upper
secondary school, in the neighbour-county, Gjerdes Videregående Skole, in Drammen, Norway,
in 1988/89. And I have business upper secondary school degrees in Office Work, Marketing
and Computing.
In 1996, I was hand-picked to a special elite Home Defence-unit, in Oslo, Støtte-området,
after serving my conscription service, in the infantry, and also after being in the Norwegian
mobilisation army, before it was reorganised, after the end of the cold war.
Career:
November 2008 – Today, Self-Employed, Blog-editor.
I have a Norwegian blog, http://www.johncons-mirror.blogspot.com, that I've been working on,
since I started with it, on my spare-time, in the summer of 2007.
The blog is about people's rights and fighting Government power-abuse, and much more.
March 2007 – November 2008, Self-Employed, Company-Researcher.
(Working as a freelancer, doing research on Scandinavian companies in the
packaging-industry for a database, www.packagingdatabase.com, on behalf
of Packaging Europe, Norwich).
June 2006 – December 2006, Arvato Services Ltd, Liverpool.
Multi-lingual Contact Centre Representative on Bertelsmann Arvato's
Microsoft Scandinavian Product Activation-campaign.
August 2005 – June 2006, Randstad Employment Agency, Liverpool.
Multi-lingual Contact Centre Representative on Bertelsmann Arvato's
Microsoft Scandinavian Product Activation-campaign.
March 2005 – July 2005, Løvås Farm, Larvik, Norway.
Forest-work on a farm owned by relatives in Larvik, Norway.
(Due to problems with getting Oslo University College to approve of the modules
I chose at the University of Sunderland. This lead to that the study finance from Norway
was delayed for more than one term, which lead to me losing focus on my studies in
Sunderland, so I went back to Norway, to work, before the end of this study-year).
June 2003 – August 2004, Rimi Langhus, Ski, Norway.
Team Leader, Food Shop, part-time.
August 2002 – January 2004, Rimi Bjørndal, Oslo, Norway.
Team Leader, Food Shop, part-time.
May 2001 – August 2002, Rimi Langhus, Ski, Norway.
Food Shop Manager, full-time.
August 2000 – May 2001, Rimi Kalbakken, Oslo, Norway.
Food Shop Manager, full-time.
October 1998 – August 2000, Rimi Nylænde, Oslo, Norway.
Food Shop Manager, full-time.
May 1996 – October 1998, Rimi Bjørndal, Oslo, Norway.
Assistant Manager, Food-shop, full-time.
January 1996 – April 1996, Chinatown-expressen, Eiksmarka, Norway.
Chinese Food Delivery in Oslo West and Bærum, part-time.
February 1995 – August 1995, Norsk Idrettshjelp, Oslo, Norway.
Telemarketing, part-time.
January 1995 – May 1996, Rimi Nylænde, Oslo, Norway.
Assistant Manager, Food Shop, full-time.
June 1994 – December 1994, Rimi Nylænde, Oslo, Norway.
Team Leader, Food Shop, full-time.
August 1993 – June 1994, Rimi Nylænde, Oslo, Norway.
Food Shop employee, full-time.
March 1993 – March 1993, Action Arcades, Lørenskog, Norway.
System Development, Accounts Programmer, part-time.
December 1992 – August 1993, Rimi Munkelia, Oslo, Norway.
Food Shop employee, part-time.
August 1992 – June 1993, Terningmoen, Elverum, Norway.
Norwegian Army, Infantry, Conscription Service.
August 1991 – December 1992, OBS Triaden, Lørenskog, Norway.
Food Shop employee, part-time.
September 1990 – August 1991, OBS Triaden, Lørenskog, Norway.
Food Shop employee, full-time.
August 1990 – September 1990, Det Norske Hageselskap, Oslo, Norway.
Office Worker for the publication Norsk Hagetidend, full-time.
Sept. 1988 – aug. 1989, CC Storkjøp, Drammen, Norway.
Food Shop employee, part-time.
Education:
September 2004 – February 2005, University of Sunderland.
Studying abroad, Computing.
(I didn't get my study-loan on time, from the Norwegian Study-loan bank, (Statens Lånekasse),
so I had to go back to Norway, before I finished the studies in Sunderland. I then worked on
my uncles farm in Larvik, Norway, doing forest work, for the last month of this study-year).
August 2002 – June 2004, Oslo University College, Oslo, Norway.
'Høgskolekandidat informasjonsteknologi', a two year university-level degree in Computing.
(Received in 2009, after I got some modules from NHI approved by Oslo University College,
which I lacked, since I missed one or two exams, since I worked a lot in two Rimi shops,
as a Team-Leader, when I studied on Oslo University College).
August 1991 – June 1992, NHI, Oslo, Norway.
2nd year NHI-candidate. (Computing, University-level).
August 1989 – June 1990, NHI, Oslo, Norway.
1st year NHI-candidate. (Computing, University-level).
August 1988 – June 1989, Gjerdes VGS., Drammen, Norway.
3rd year upper secondary school. Business-school. Computing-line.
August 1987 – June 1988, Sande VGS., Sande, Norway.
2nd year upper secondary school. Business-school. Marketing-line.
August 1986 – June 1987, Sande VGS., Sande, Norway.
1st year upper secondary school. Business-school. Office-line.
Courses:
Food Hygiene, Level 2, November 2009.
Jet, Wavertree, Liverpool.
Numeracy, Level 2, February 2009.
Learn Direct, Liverpool.
ECDL (European Computer Driving Licence), January 2009.
Learn Direct, Liverpool.
Literacy, Level 2, November 2008.
Learn Direct, Liverpool.
I participated on many courses when I worked for Rimi, from 1992 to 2004:
– Practical management for shop-managers.
– Employment law for shop-managers.
– Marketing/branding for shop-managers.
– Loss reducing programme for shop-managers, (in the first shop I managed.
This programme resulted in the shop was on budget regarding loss for the
year 2000, the year the program started. The shop was Rimi Nylænde in
Oslo, year 2000. With Area-manager Per Øivind Fjellhøy being my line-
manager, who initated this program then).
– Intermediate/secondary courses for shop-managers regarding how to run (Rimi) food-shops.
– Security (How to act if the shop is being robbed etc.). (This course was more or less yearly).
– First aid course, and many more.
NT Server Core Tech, May 1998.
Global Knowledge Network, Skullerud, Oslo.
Summer-school, English, Brighton, 1988.
EF Language-courses.
Summer-school, English, Weymouth, 1986.
EF Language-courses.
Summer-school, English, Brighton 1985.
STS Language-courses.
Licences:
Norwegian Driving Licence. (The DVLA told me this was the equivalent of a full UK driving-licence).
References:
Tim Sykes, Editor, Packaging Europe, Norwich, phone: 0160 341 4444
PS.
Jeg ser at de margene er helt rare.
Jeg skal prøve å rette opp i det.
Da jeg gikk på kontor-linja, på Handel og Kontor, skoleåret 1986/87, så skrev vi dokumenter og sånn på skrivemaskin.
(Som jeg fikk karakter 6 i, forresten, både i faget maskinskriving og også i faget korrespondanse og dokumentlære).
Så sånn var det.
Men tekstbehandling, det er jeg ikke så god på, det må jeg innrømme.
Kanskje jeg skal laste ned Open Office, som har gratis tekstbehandlingsprogram?
Kanskje det er lettere med marger og sånn der?
Vi får se.
Jeg får prøve å få ordna det ihvertfall, for det så veldig dumt ut, la jeg merke til nå.
Selv om det ikke blir sånn på skjermen, eller på de tidligere versjonene av CV-en, som jeg har printa ut.
Så sånn er det.
Bare noe jeg la merke til.
(Som vel ikke var så lett å unngå, akkurat).
Mvh.
Erik Ribsskog
