johncons

Stikkord: Liverpool Central CAB

  • E-mail to CAB, 19/2.

    Update/Fwd: Your complaint against Liverpool Central CAB
    19 February 2008
    00:31
    Subject
    Update/Fwd: Your complaint against Liverpool Central CAB
    From
    Erik Ribsskog
    To
    Sue.Thomas@citizensadvice.org.uk
    Sent
    19 February 2008 00:31

    ———- Forwarded message ———-
    From: Follows, Saffron <Saffron.Follows@citizensadvice.org.uk>
    Date: Feb 18, 2008 12:56 PM
    Subject: Your complaint against Liverpool Central CAB
    To: eribsskog@gmail.com

    Dear Mr Ribsskog,
    I write to confirm that we have now received the file related to your case/complaint from the bureau. We will now carry out a 3rd stage review of your complaint. This review is carried out under the direction of our Chief Executive, David Harker, and will focus on the way your complaint was handled at local level.
    The procedure requires that we provide a full response within 20 working days of receipt of your file from the bureau; as such Mr Harker will be in a position to send you a full response on or before March 14th. If there is likely to be any delay in this process I will keep you informed via email.
    Yours sincerely,
    Saffron Follows
    Complaints & Advice Policy Officer
    Citizens Advice
    please consider the environment – do you really need to print this email?
    The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. Citizens Advice is an operating name of The National Association of Citizens Advice Bureaux.
    Information and Advice www.adviceguide.org.uk
    For information about our campaigns, to volunteer or support us www.citizensadvice.org.uk
    Volunteer hotline 08451-264-264 (local rate Mon-Fri)
    NOTICE: this e-mail originates from Citizens Advice, an operating name of The National Association of Citizens Advice Bureaux (Charity Registration Number 279057, VAT number 726 0202 76, Company limited by guarantee, Registered Number 1436945 England, Registered office Myddelton House, 115-123 Pentonville Road, London N1 9LZ). It contains proprietary information, some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above).
    This footnote confirms that this email message has been swept by MIMEsweeper for Content Security threats, including computer viruses.

  • E-mail to CAB, 19/2.

    Fwd: Complaint about Liverpool CAB
    19 February 2008
    00:28
    Subject
    Fwd: Complaint about Liverpool CAB
    From
    Erik Ribsskog
    To
    Sue.Thomas@citizensadvice.org.uk
    Sent
    19 February 2008 00:30

    Hi,

    I’m forwarding the e-mail I sent you on 14/2 again, since I’m also sending an
    update in another e-mail.

    Since it seems the same Complaint Officer is involved (see the other e-mail), even if I’ve complained
    about the Complaints Officers involvement in the case from before.

    Hope this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Feb 14, 2008 11:22 AM
    Subject: Re: Complaint about Liverpool CAB
    To: “Thomas, Sue” <Sue.Thomas@citizensadvice.org.uk>

    Hi,

    thank you very much for your answer!

    It sounds very good, that you’ll have a look at the complaint.

    I’m in a very busy periode at work at the moment, so I won’t go into to detail about the problems there.
    Except for two things that come to mind.

    1. The e-mail address, that is on Liverpool Central CAB’s website, is incorrect. (It’s to do with the the ending,
    after the dot, they have changed the provider of the e-mail addresses is seems, but they haven’t updated the
    website).

    2. The CAB representative lied in the complaint-answer.
    He said that he had turned the lights on, at CAB. (I think it’s very strange that the CAB let people in to their
    premisses, without turning on the lights there first).
    He said he had turned the lights on, at the beginning of the meeting.
    But that’s not right, he turned the lights on, close to the end of the meeting.
    Eg. he read me the number to the law-firm, in the dark.
    And it turned out he had read the law firms fax-number to me.
    Which must have been because it was to dark to read properly there.
    So this, the representative says, that he turned the lights on, before the meeting/at the beginning of the meeting,
    isn’t right at all.
    More of half of the meeting was being held in the dark there, with a level of light, thats was like twilight, in the way
    that it wasn’t possible to read.

    I had to put a folded I had picked up away, since it was to tirering to read it, due to the lights being switched off.

    And also it seemed like it was some kind of plot.
    With a young girl, maybe 12-13 y.o. standing outside the CAB, in the stairs, in an office-building, for no appearent
    reason.
    And then the lights being turned off in the CAB-premisses.
    Me being the only person there, for about 5-10 minutes.
    Then the representative, who seemed clear to me, to be homosexual, started having the meeting in the dark.

    Close to the end of the meeting, the lights were turned on.

    Then, the woman working there, with dark hair, and in her fifties, went into the reception.
    She was just standing there, not doing any work.
    Only scanning my face, when I left the CAB premisses, as to see, if I had reacted on the CAB representative
    and/or the girl outside.
    So it seemed a bit like being in a Clockwork Orange-esque movie, of some type.
    But I’m going to have a closer look at the complaint, in two or three weeks time, when I’m finished with the
    busy periode at work.
    If you think that’s alright.

    Also, I was wondering, about Complaint Officer Saffron Follows.
    This because, when the Liverpool Central CAB, last year, failed to answer the complaint, before the
    time they had said they would answer the complaint.

    Then I contacted Follows, on two occations, asking what was wrong, since the CAB, didn’t answer me.

    But Follows didn’t reply back to me, at all.
    So I was wondering then, if it’s right that she should be involved, since I a bit question what went on
    last year, when I contacted Follows on several occations, without being answered.

    So I was wondering a bit what you were thinking about this.

    I was wondeing if this wasn’t maybe a couse for complaint.
    And that Follows, due to this, already is involved, in the way, that she is the subject of a complaint,
    that has to do with the file you have asked for from the Liverpool Central CAB.

    I’m questioning a bit, if it’s right that Follows should be involved now, when there have been problems,
    that seems to be cause for a complaint, regarding Follow’s involvment in this case, from before.

    I’m not sure if you agree with me in this.
    But I hope you understand what I mean, and that you have the time to have a look at this, and answer
    me back regarding this.

    Hope this is alright, and thanks in advance for the help!

    Yours sincerely,
    Erik Ribsskog

    On 2/13/08, Thomas, Sue <Sue.Thomas@citizensadvice.org.uk> wrote:
    All CABx use a standard complaints process. Initially, the manager is involved (Stage 1), then the Chair (Stage 2). After this if you are not happy with the outcome of the Chair’s review, the next step is a review carried out under the direction of the Citizens Advice Chief Executive.
    I believe that is the next stage on your complaint. Therefore Saffron Follows (Complaints’ Officer) has asked Liverpool CAB for a copy of their file on your complaint and the file on the advice you were given. Once we have this we will be clear that our assumption on what next is correct.
    What would help us would be for you to let us have a clear statement of why you are not satisfied with the Chair’s response. This will give us the basis on which to look at the way your comlaint has been handled.
    Thanks
    Sue Thomas
    Head of Advice Policy & Standards
    Tel: 020 7833 7034 Mob: 07970 990425
    please consider the environment – do you really need to print this email?
    The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. Citizens Advice is an operating name of The National Association of Citizens Advice Bureaux.
    Information and Advice www.adviceguide.org.uk
    For information about our campaigns, to volunteer or support us www.citizensadvice.org.uk
    Volunteer hotline 08451-264-264 (local rate Mon-Fri)
    NOTICE: this e-mail originates from Citizens Advice, an operating name of The National Association of Citizens Advice Bureaux (Charity Registration Number 279057, VAT number 726 0202 76, Company limited by guarantee, Registered Number 1436945 England, Registered office Myddelton House, 115-123 Pentonville Road, London N1 9LZ). It contains proprietary information, some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above).
    This footnote confirms that this email message has been swept by MIMEsweeper for Content Security threats, including computer viruses.

  • E-mail from CAB, 18/2.

    Your complaint against Liverpool Central CAB
    18 February 2008
    23:59
    Subject
    Your complaint against Liverpool Central CAB
    From
    Follows, Saffron
    To
    eribsskog@gmail.com
    Sent
    18 February 2008 12:56

    Dear Mr Ribsskog,
    I write to confirm that we have now received the file related to your case/complaint from the bureau. We will now carry out a 3rd stage review of your complaint. This review is carried out under the direction of our Chief Executive, David Harker, and will focus on the way your complaint was handled at local level.
    The procedure requires that we provide a full response within 20 working days of receipt of your file from the bureau; as such Mr Harker will be in a position to send you a full response on or before March 14th. If there is likely to be any delay in this process I will keep you informed via email.
    Yours sincerely,
    Saffron Follows
    Complaints & Advice Policy Officer
    Citizens Advice
    please consider the environment – do you really need to print this email?
    The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. Citizens Advice is an operating name of The National Association of Citizens Advice Bureaux.
    Information and Advice http://www.adviceguide.org.uk/
    For information about our campaigns, to volunteer or support us http://www.citizensadvice.org.uk/
    Volunteer hotline 08451-264-264 (local rate Mon-Fri)
    NOTICE: this e-mail originates from Citizens Advice, an operating name of The National Association of Citizens Advice Bureaux (Charity Registration Number 279057, VAT number 726 0202 76, Company limited by guarantee, Registered Number 1436945 England, Registered office Myddelton House, 115-123 Pentonville Road, London N1 9LZ). It contains proprietary information, some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above).
    This footnote confirms that this email message has been swept by MIMEsweeper for Content Security threats, including computer viruses.

    I’m wondering if this e-mail, is some sort of answer to this e-mail:

    https://johncons-blogg.net/2008/02/e-mail-to-cab-142.html

    I have to look at it a bit more.

    I think it’s a bit strange that the Complaint Officer is involved, when I’ve complained about her not answering my corresponance, regarding the same complaint-case, from before.

    But I’ll have to look more at this later, when I have more time.

  • E-mail to CAB, 11/2.

    Complaint
    14 February 2008
    12:13
    Subject
    Complaint
    From
    Erik Ribsskog
    To
    sue.thomas@citizensadvice.co.uk
    Sent
    11 February 2008 10:47

    Hi,

    I’ve been filing a complaint against the Liverpool Central CAB, and I’ve also been
    apealing to The Chair there.

    In the last letter/e-mail from them, I was told that I could contact the Complaints
    Officer, at Midleton House, I think it was.
    The problem is, that I’ve already been in contact with the Complaints Officer,
    regarding some problems with the Liverpool Central CAB, not answering
    the complaint, within the earlier mentioned date.
    And then, I didn’t get answers back, to the e-mails, that I sent the Complaints
    Officer.

    Then I didn’t know who to contact regarding this problem, so then I sent an
    e-mail to the CEO or Managing Director in your organisation, because I
    found the name on your website.
    It was to someone on the top of higher management.

    (I’m sorry I haven’t got all the names etc. in my head now, I’m a bit in a hurry,
    with delays with my work etc., sorry about this!).

    And then, after this, I got answered back from the Liverpool Central CAB,
    but they didn’t say if this was due to my correspondence with the officials
    at Middleton House.

    After I got the last letter from the The Chair, at Liverpool Central CAB, I
    was adviced to contact the Complaints Officer.
    But due to the mentioned earlier problems, I’ve been in contact with HR,
    on 0207 833 2181, several times last month.

    And I was told, on 30/1, that you where the line-manager, of the Complaints
    Officer, that I had been having problems with, last year, regarding not
    getting answers back to my correspondence.

    I’ve been a bit busy the last days, with work etc., but I called back to HR
    today, to get your e-mail address, since I had orginially planned to send
    a letter, but it turned out that it was bit low on printer-ink etc., unfortunatly,
    for the printer, so I thought I could maybe send an e-mail.

    I’m going to forward copies of the mention correspondence with the CAB.

    Thanks in advance for the help, and sorry about the problem with not sending
    this in the form of a letter, due to the unfortunate problems with the ink etc.

    Hope this is alright!

    Yours sincerely,
    Erik Ribsskog

  • E-mail to CAB, 11/2.

    Fwd: Problems with the CAB
    14 February 2008
    12:09
    Subject
    Fwd: Problems with the CAB
    From
    Erik Ribsskog
    To
    sue.thomas@citizensadvice.org.uk
    Sent
    11 February 2008 11:02

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Aug 16, 2007 9:58 PM
    Subject: Fwd: Problems with the CAB
    To: david.harker@citizensadvice.org.uk

    Hi,

    I can’t see that I have recieved an answer to this e-mail yet.

    I reackon that it’s probably a letter on the way in the post, but I send this e-mail anyway,
    just in case.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Aug 3, 2007 3:56 PM
    Subject: Problems with the CAB
    To: david.harker@citizensadvice.org.uk

    Hi,

    I’m a Norwegian living in Britain, who has had some problems with the contact with the CAB.

    I’ve contacted your complaints-department, and the Complaints Officer regarding these problems.
    The complaint was sent to my local CAB, but they didn’t reply within due course.

    Then I contacted the Complaints Officer twice, and asked how I should go forward when the
    local CAB didn’t send an answer to my complaint.

    I’ve sent two e-mails to the Complaints Officer regarding this, one on 5/7 and one on 22/7, but
    I haven’t recieved any reply.

    I was adviced by the Norwegian Embassy to contact the CAB regarding these problems.

    And the problems in the complaint surrounds issues that also has to do with different Government
    and other institutions, like the police and the law-society, and due to this and the nature of
    the problems, I think that this issues should be dealt with responsably.

    I tryed to find out about how the CAB was organized on the CAB website, I didn’t manager to find
    an organisation-chart, but from reading on the CAB website, it looks to me that you are the
    line-manager of the Complaints Officer.
    So, thats why I’m sending this enquiery to you, I’m very sorry if it has been sent to the wrong
    person, but I think that the CAB should answer peoples e-mails, since the CAB are working
    on issues regarding induvidual rights, then I think one propably has the right to get an answer
    when one contacts the CAB. And also due to that I think

    So sorry if I’m sending this e-mail to the wrong person.

    I’m going to forward the e-mails with the correspondence with the Complaints Officer.

    Hope that you have the time to help with this, and sorry again if I have sent this to wrong
    address!

    Yours sincerely,
    Erik Ribsskog

  • E-mail to CAB, 11/2.

    Fwd: Complaint
    14 February 2008
    12:05
    Subject
    Fwd: Complaint
    From
    Erik Ribsskog
    To
    sue.thomas@citizensadvice.org.uk
    Sent
    11 February 2008 11:03

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Aug 3, 2007 3:00 PM
    Subject: Fwd: Complaint
    To: david.harker@citizensadvice.org.uk

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>
    Date: Jul 22, 2007 6:48 AM
    Subject: Fwd: Complaint
    To: “Follows, Saffron” <saffron.follows@citizensadvice.org.uk>

    Hi,

    I can’t see that I have recieved an answer to this e-mail yet, so I’m trying to forward it again.

    Hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog < eribsskog@gmail.com>
    Date: Jul 5, 2007 2:28 PM
    Subject: Re: Complaint
    To: “Follows, Saffron” < Saffron.Follows@citizensadvice.org.uk>

    Hi,

    Thank you very much for your answer!

    I haven’t heard anything from the CAB about this yet, so I was just wondering
    what you think I should do if I don’t hear from them one of the next days.

    I hope you have the time to answer me about this.

    Thank you very much again.

    Yours sincerely,

    Erik Ribsskog

    On 5/31/07, Follows, Saffron < Saffron.Follows@citizensadvice.org.uk> wrote:
    Dear Mr Ribsskog,

    I have contacted Liverpool Central CAB who have located the case notes of your visit to the bureau. The manager of Liverpool CAB will now investigate the points you have raised about the bureau and will send their findings to you within the next 20 working days.

    Yours sincerely,

    Saffron Follows
    Complaints & Policy Officer
    —–Original Message—–
    From: Erik Ribsskog [mailto: eribsskog@gmail.com]
    Sent: 23 May 2007 04:59
    To: Follows, Saffron
    Subject: Complaint

    Hi,

    I’m refering to my phone-call on Friday 18/5, and I’m sending a complaint against
    the CAB in Dale St., Liverpool.

    I enclose a file called ‘explanation CAB’, in which the problems are explained.

    The last part of the explanation contains a section called ‘Complaints against
    the CAB, Dale St., Liverpool’, in which the complaints are listed and indexed.

    There is also a section called ‘The complaint-process so far’, in which this is
    explained about in more detail.

    Please just contact me if there is something else I should have remembered
    regarding the complaint.

    Yours Sincerely,

    Erik Ribsskog

    The Citizens Advice service is a network of charities that helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.
    • For information and advice www.adviceguide.org.uk
    • For information about our campaigns, to volunteer or support us www.citizensadvice.org.uk
    • Volunteer hotline 08451 264 264
    NOTICE: this e-mail originates from Citizens Advice, an operating name of The National Association of Citizens Advice Bureaux (Charity Registration Number 279057, VAT number 726 0202 76, Company limited by guarantee, Registered Number 1436945 England, Registered office Myddelton House, 115-123 Pentonville Road, London N1 9LZ). It contains proprietary information, some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above).

  • E-mail to CAB, 14/2.

    Re: Complaint about Liverpool CAB
    14 February 2008
    11:26
    Subject
    Re: Complaint about Liverpool CAB
    From
    Erik Ribsskog
    To
    Thomas, Sue
    Sent
    14 February 2008 11:22

    Hi,

    thank you very much for your answer!

    It sounds very good, that you’ll have a look at the complaint.

    I’m in a very busy periode at work at the moment, so I won’t go into to detail about the problems there.
    Except for two things that come to mind.

    1. The e-mail address, that is on Liverpool Central CAB’s website, is incorrect. (It’s to do with the the ending,
    after the dot, they have changed the provider of the e-mail addresses is seems, but they haven’t updated the
    website).

    2. The CAB representative lied in the complaint-answer.
    He said that he had turned the lights on, at CAB. (I think it’s very strange that the CAB let people in to their
    premisses, without turning on the lights there first).
    He said he had turned the lights on, at the beginning of the meeting.
    But that’s not right, he turned the lights on, close to the end of the meeting.
    Eg. he read me the number to the law-firm, in the dark.
    And it turned out he had read the law firms fax-number to me.
    Which must have been because it was to dark to read properly there.
    So this, the representative says, that he turned the lights on, before the meeting/at the beginning of the meeting,
    isn’t right at all.
    More of half of the meeting was being held in the dark there, with a level of light, thats was like twilight, in the way
    that it wasn’t possible to read.

    I had to put a folded I had picked up away, since it was to tirering to read it, due to the lights being switched off.

    And also it seemed like it was some kind of plot.
    With a young girl, maybe 12-13 y.o. standing outside the CAB, in the stairs, in an office-building, for no appearent
    reason.
    And then the lights being turned off in the CAB-premisses.
    Me being the only person there, for about 5-10 minutes.
    Then the representative, who seemed clear to me, to be homosexual, started having the meeting in the dark.

    Close to the end of the meeting, the lights were turned on.

    Then, the woman working there, with dark hair, and in her fifties, went into the reception.
    She was just standing there, not doing any work.
    Only scanning my face, when I left the CAB premisses, as to see, if I had reacted on the CAB representative
    and/or the girl outside.
    So it seemed a bit like being in a Clockwork Orange-esque movie, of some type.
    But I’m going to have a closer look at the complaint, in two or three weeks time, when I’m finished with the
    busy periode at work.
    If you think that’s alright.

    Also, I was wondering, about Complaint Officer Saffron Follows.
    This because, when the Liverpool Central CAB, last year, failed to answer the complaint, before the
    time they had said they would answer the complaint.

    Then I contacted Follows, on two occations, asking what was wrong, since the CAB, didn’t answer me.

    But Follows didn’t reply back to me, at all.
    So I was wondering then, if it’s right that she should be involved, since I a bit question what went on
    last year, when I contacted Follows on several occations, without being answered.

    So I was wondering a bit what you were thinking about this.

    I was wondeing if this wasn’t maybe a couse for complaint.
    And that Follows, due to this, already is involved, in the way, that she is the subject of a complaint,
    that has to do with the file you have asked for from the Liverpool Central CAB.

    I’m questioning a bit, if it’s right that Follows should be involved now, when there have been problems,
    that seems to be cause for a complaint, regarding Follow’s involvment in this case, from before.

    I’m not sure if you agree with me in this.
    But I hope you understand what I mean, and that you have the time to have a look at this, and answer
    me back regarding this.

    Hope this is alright, and thanks in advance for the help!

    Yours sincerely,
    Erik Ribsskog

    On 2/13/08, Thomas, Sue <Sue.Thomas@citizensadvice.org.uk> wrote:
    All CABx use a standard complaints process. Initially, the manager is involved (Stage 1), then the Chair (Stage 2). After this if you are not happy with the outcome of the Chair’s review, the next step is a review carried out under the direction of the Citizens Advice Chief Executive.
    I believe that is the next stage on your complaint. Therefore Saffron Follows (Complaints’ Officer) has asked Liverpool CAB for a copy of their file on your complaint and the file on the advice you were given. Once we have this we will be clear that our assumption on what next is correct.
    What would help us would be for you to let us have a clear statement of why you are not satisfied with the Chair’s response. This will give us the basis on which to look at the way your comlaint has been handled.
    Thanks
    Sue Thomas
    Head of Advice Policy & Standards
    Tel: 020 7833 7034 Mob: 07970 990425
    please consider the environment – do you really need to print this email?
    The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. Citizens Advice is an operating name of The National Association of Citizens Advice Bureaux.
    Information and Advice www.adviceguide.org.uk
    For information about our campaigns, to volunteer or support us www.citizensadvice.org.uk
    Volunteer hotline 08451-264-264 (local rate Mon-Fri)
    NOTICE: this e-mail originates from Citizens Advice, an operating name of The National Association of Citizens Advice Bureaux (Charity Registration Number 279057, VAT number 726 0202 76, Company limited by guarantee, Registered Number 1436945 England, Registered office Myddelton House, 115-123 Pentonville Road, London N1 9LZ). It contains proprietary information, some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or reply to this e-mail (other than for the reason stated above).
    This footnote confirms that this email message has been swept by MIMEsweeper for Content Security threats, including computer viruses.

  • Explanation CAB.

    Explanation:

    PROBLEMS WITH THE LIASONS WITH THE POLICE (AND MORE):

    25/11/06:

    On this day there was an episode involving a team-leader at work following me on my
    way home from work. (Encl. 4)

    I had been having incidents involving this team-leader earlier (Encl. 4), and when he
    started following me on my way home from work, I started to fear that this could
    be connected with problems I had been having with organized criminals (without
    me myself having been doing anything wrong) in Liverpool, and probably also
    connected with almost similar problems I had been having in Oslo.

    Because of this, I thought that the most responsible thing to do, would be to contact
    the police about this.

    So I went to the St. Anne’s Street police station, and reported this to a police-woman,
    I think maybe in her 30s with light blond hair.

    We agreed that she would log this incident, in case this would escalate into a more
    serious situation.

    We also agreed that I would return one of the next days with the name of the person.
    (Which I didnt know at the time).

    (Log. number: 0611251690).

    (Note: Encl. I).

    26/11/06:

    The next day I return to the police-station after having spoken about this with my
    team-leader at work. She tells me that the persons name is Chris Baines.

    The person working at the police-station reception this day, is a heavily built
    police-constable, maybe in his late 40s, and with short blond hair.

    I explained that I had been there the day before, and that I was returning with the
    persons name, like I had agreed there the day before. (I think I also must have
    shown him the note with the log-number (Encl. I)).

    He wanted to know more about what the problem was about, so I gave him a
    copy I had brought with me, of the summary from the meeting I had been
    having earlier that day with my team-leader at work. (Encl. 4).

    I explained that the summary contained an overview of the problems I had been
    having with the team-leader.

    He read about half of the document, and explained that these problems were
    work-related, and therefore I had to deal with these problems at work.

    I explained that the incident with the team-leader following me on my way home
    from work, had not been happening at work.

    He then said that it had got to be ‘continious harassment’, before I could report
    this to the police. He said that it had got to be numerous harassment-incidents,
    involving the same person(s), before it could be a matter for the police.

    I said that there had been several episodes (involving the team-leader), at work,
    but he said that he couldnt do anything about this matter, since it was an
    employement-case.

    I said that there had also been several (harassment) incidents been happening
    towards me different places in town, which I though was probably arranged by
    organised criminals, or “mob” as I have understood they are called, and that I
    also suspected that this could be connected with the incidents involving Chris
    Baines at work, and when he was following me on my way home from work.

    He didnt want to help me. He continued to say that it was an empolyement-
    case. And he didnt want to help me even when I said that I thought that the
    other harassment-incidents that had been happening which was not work-
    related, surely would qualify to be ‘continious harassment’. (without me
    being an expert on legal-terms).

    I had to raise my voice to get to explain this without being ignored. So all
    the people that were in the station must have heard all that was being said.

    But he wouldnt listen, and wouldnt give me any help. He wasnt responding
    to the things I was saying. He wouldnt even log the team-leaders name,
    like the other constable and I had agreed on the day before.

    Since he was only ignoring me, and didnt want to give me any help, it
    seemed to me like I wasnt very welcome there, so I decided to leave
    since I wasnt getting any help. (It seemed a bit to me like I was on the
    brink to being thrown out. It seemed a bit odd to me that I wasnt given
    any answer about what to this, but I didnt want to argue to much with
    the police eighter, so I just went home, even if I didnt get an answer).

    The non work-related incidents had been happening around town earlier,
    I hadnt reported them, because I had been in contact with the police a
    lot before about other, more important matters (the problems with
    organised criminals in Norway and at my old address), without getting
    any help on this, or getting in a proper dialog with the police. They
    said that they would call back, but they didnt, except for once, when
    constable Bolderstein from the police-station in Walton (where
    my old address was), called me at work, and said that the case had
    been put away/filed.

    Most of these incidents were often so strange and peculiar, that it would
    probably seem strange and peculiar reporting them. Therefore I thought
    I’d try to report the more important incidents, and the incidents that wasnt
    so strange and peculiar first, and then get in a dialog with the police.

    And then, when I had gotten in a dialog with the police, and then when
    I had gotten to know the police-empoyes better, then I thought I could
    start telling about the other incidents which were often strange, peculiar
    and embarrasing to explain about.

    I thought that if I started telling about only these strange incidents at first,
    without knowing the constable/officer, then the constable/officer would
    probably think I was crazy or something, because so strange and peculiar
    were many of these incidents.

    28/11/06

    On the 28th of November, I was in two meetings at work. (Encl. 3 and 6).
    In the first meeting, Senior team-leader Aidan Tippins, lied, and said that
    there wasnt a team-leader with the name of Chris Baines in the company.
    (Encl. 6).

    And in the other meeting, (Encl. 3), Senior team-leader Aidan Tippins and
    Sarah Rushby from HR, were helping Chris Baines with covering up the
    incidents I had reported in Encl. 4.

    These meetings, together with other situations, (Encl. II point 5, and Encl. G),
    made me more and more certain that the company was having a problem
    with a criminal organisation having infiltrated or taken over the company.

    So I decided to go back to the police once more, even if they wouldnt
    give me any help two days earlier.

    I explained to a police-constable in his 40s, with short ginger hair, whom I
    later, on 01/03/07, found out that had the collar-number 2155.

    I explained that the Senior Team-leader had been lying, and that Sarah
    Rushby and the Senior Team-leader, had tryed to cover up for Chris
    Baines for the episodes I had reported in Encl. 4.

    I also started reading from a draft of Encl. 6, which I had been writing at
    home just before I went to the police-station. And he asked if he could
    read the draft.

    He said that they would call Chris Baines at work the next day.

    He logged this as a new case. I asked for the log-number, and he said that
    I should call back in about an hour, then they would have logged it.

    This was at about 11 pm. I called at about 12 pm, and they said that they
    would call me back. When they called a bit later, I got the lognr: 16. 29/11.

    The woman calling, Kim, said that due the problems I had been having with
    these persons, I should inform higher management about this.

    I asked if she meant the Managing Director, and she said yes.

    Notes: Encl. III.

    The day after I had a meeting with the Managing Director. I also thought it
    would be irresponsible of me not to make more people aware of the problem
    in the company, so I also choose to alert the parent-company Bertelsmann
    in Germany, and also some newspapers etc.
    This was because there was no way for me to know how far upwards in
    the organisation these problemes streched.

    So it was clear to me that the only thing responsible would be to alert more
    people than just higher management.

    First I sent an email to the Managing Director (Encl. 2), where I asked for a
    meeting as soon as possible (Encl. 5).

    In the meeting, I adviced the Managing Director to seek help from competence
    outside of the company, which had expert knowledge on these problems.

    The police had the day before said that they were going to call Chris Baines
    at work.

    The Managing Director asked me if it was anything else I thought he should do
    about the situation, and I adviced him to contact the police.

    He asked me if I could give him the lognumber, and later email him the evidence
    of organised crime in the company, that I had explained in the email (Encl. 2) and
    in the meeting (Encl. 5) that I had got.

    I gave him the lognumber I had got from the police when they called me at home
    something like 12 hours earlier.

    (It took about 3 or 4 hours from I sent him the email, until the meeting was started.
    I asked a Key-Acount Manager (I think her title was) in the company where the
    Managing Directors office was, and knocked on his door at around 10 I think it
    must have been, but he was then busy in a meeting, speaking with a man in his
    30s or 40s with shirt and tie, and dark hair, If I remember correctly. And they had
    a few sheets of paper lying beetween them on the meeting-table).

    The Managing Director gave Sarah Rusby the responsebility of investegating the
    problems I had reported in the email (Encl. 2), and which we had discused
    in the meeting (Encl. 5).

    The Managing Director also said that he was responsible for my security at work.
    And that due to the risks to my security that I had informed about in the email
    and in the meeting, he could not be responisble for my security at work, so he
    said that I should stay home with pay, untill they would call me at a later time,
    when they had finished investigating the matter.

    (I remember he seemed relived/content with that I was not going away on holiday
    in my holidays. I said that it wouldnt be a problem for me asisting the investigation
    (I had in mind an investigation led by someone outside of the company. I hinted
    several times in the email and in the meeting that I didnt trust Sarah Rushby.
    I wrote that she was involved in the covering up, and reminded her in the meeting
    that the police were inpartial etc.), even if it was on one of my holidays).

    I asked the Managing Director first if it was alright if I stayed at work, but only
    worked on finishing the summaries from the quite many meetings I had been
    on in the last weeks, but he declined, giving the reason mentioned above.

    I then asked if it was alright if I worked on finishing the summaries at home,
    and that he said was ok.

    In the next days and weeks, I was sitting at home finishing the summaries.

    I reckoned that Bertelsmann probably would have their own investigation about/
    take some action regarding the problems I had alerted them about.

    I had sent the same emails (Encl. 2, Encl. 4 and Encl. 6), to both Arvato Germany,
    and to the Bertelsmann hq. in Germany.

    I also reckoned that the Managing Director would follow my advice and contact
    the police. Especially since he had asked for the log number for the case. He
    gave me the impression that he would follow my advice and contact the police.

    And I also thought it if he didnt get help from the police, that he might contact
    some kind of expertise from outside the company which could help investigating
    this. (Without me knowing who that would be, but it seems like a good general
    advice at least, if companies get problems they havent got expert-knowledge
    on how to solve, that they bring in experts from outside the organisation).

    I also reckoned that the police would investigate the case. They had told my
    the day before that they would call Chris Baines about this on work the next
    day, the same day we had this meeting.

    And since I also had reported about the problems to the media, I was really
    waiting for reading about this in the news and/or being contacted by at least
    one investigation about these problems.

    But nothing happened.

    Letter from Arvato

    The only thing that happened was that happened was that I recieved a letter
    from Arvato, about the problems Ive reported from Arvato 13/12/06. (Encl. 1).

    The letter was signed by Sarah Rusby, whom I therefore presumed was still
    leading the investigation.

    The letter was delivered on my door in the afternoon/evening 13/12, and the
    letter invited me to a meeting at 10 am. the next day, 14/12.

    If I hadnt by chance gone to the gym to work out in the evening 13/12, I wouldnt
    have seen the letter before I would have goon to pick up the mail the next day,
    14/12, at around 12 am.

    And the meeting was scheduled at 10 am. the same day.

    In the letter, it said that I could bring a member from the Union to the meeting.

    But it wouldnt have been possible for me to contact someone from the Union
    and then inform them about the case, in time for the meeting (which was
    scheduled about 2 hours earlier than the time on which I normally would
    have recieved the letter inviting me to the meeting).

    I concluded that this letter was so unproffesional that I couldnt take it
    seriously.

    I also considered the letter to be a continuation of the harassment.

    (since I thought the letter was unprofessinal, and also delivered to me on
    my door when I had explained about the team-leader following me home
    after work. I thought that a company like Arvato should send their letters
    by Royal Mail, and not getting someone, who I presumed was an Arvato
    employee, to deliver the letter on my door.

    Especially not when I had earlier, in the same case, complained about
    Arvato employees following me almost to my doorstep).

    Ive explained more about this in Encl. II.

    Summaries

    I first wrote the summaries by hand in Norwegian. Then I started transfering
    them to English.

    I thought it would be smartest to transfer the summaries to English.

    Naturally because English was the language used at work. And I also reckoned
    that these summaries could assist a more serious investigation led by eg.
    the Police or Bertelsmann.

    So I continued working on writing the enclosures 2 to 7 in English.

    I had also used some time to sort all the work-related documents, which I hadnt
    got to sort properly before.

    I got quite a few more letters from Arvato. Some of the new letters were delivered
    on my door, and some were sent by Royal Mail.

    I didnt open the new letters, because I thought the first letter they sent had been
    so unserious/unprofessional.

    I only opened the letter they sent me around the end of the month, which contained
    my pay-slip.

    I didnt have that much money left, so I was wondering how much money I would
    recieve.

    The Managing Director had said on the meeting (Encl. 5), that I should stay at home,
    but that I still would recieve my salary.

    He also said that they would call me. But they didnt call.

    I checked my pay-slip (Encl. IV), and in the same envelope as the pay-slip, I also
    recieved a form called ‘Details of employees leaving work’, from the Inland Revenue.
    (Encl. V). On this form, it said that my last workday was 18/12/06.

    This was the same date as my contract (Encl. VI) expired. I then naturally asumed
    that the work-relationship had ended due to my contract having expired.

    I thought that this was fine by me. I didnt want anything to do with the company
    anyway, until the problems with organised crime were sorted.

    I was starting to run of money, so I decided I had get myself a new job. But I understood
    that if I started in a new job, then this would take away much of my focus on the
    summaries etc, and make it easy to forget details from my old job.

    This due to that one often have to reset one self, and have to cope with many new
    things when starting in a new job.

    I understood that it could be important that the summaries were as accurate as possible,
    I therefore decided that I would finish them while I still had the details fresh in my head.

    And then start applying for work when I had finished writing the summaries.

    I thought the Police had acted a bit strange when I was seeing them at the police-station
    on three different occations in the end of November.

    On one of the occations, the Police wouldent even log what I reported.

    They also asked me to contact higher management, even if I on the three occations
    informed them that this possibly (on the first occation), most likely (from what I explained
    on the second occation) and certainly (from what I explained on the third occation),
    had got to do with organised crime.

    But when the police called me on 29/11/06, they sounded worried, and it seemed clear
    to me that they had knowlegde about these persons from before (and that this is why
    they sounded worried).

    But they still didnt offer to help me. They still told me to go back to the company and
    contact higher management.

    When the Police called me on 29/11/06, I was sitting and wondering if I should escalate
    the matter to the Manager of Operations Phil Jones, or to the Managing Director.

    (There were a lot of things going on in the company at the time (see Encl. 7), and I
    felt that my job was threatened due to the many attacks from team-leaders etc. etc.

    I was working on describing all of the irregularities that I found to be going on in the
    company. (in Encl. 7).

    This work wasnt finished, and I didnt want to get fired due to breaching company
    policy etc, or for any other reason, before I had finished writing that summary.

    This because I thought that the problems with org. crime in the company, could
    be related with the problems I had been having with org. crime in Norway, and also
    elsewhere in town which were non work-related.

    I hadnt managed to get any help with these problems, so I thought that if I could
    document all the problems in the company, then it would that all these problems
    couldnt be coincidental, there had to be a logical reason for why a company
    like Arvato, which are part of a big mulitnational company like Bertelsmann, had
    such many irregulareties going on from the management.

    I thought it was unlikely that the lightning would struck at the same place twice,
    (that I would get problems with criminal organisations both in England and Norway,
    without these problems being connected).

    So I thought that if I could start to nest from one end of the problems (the problems
    at Arvato), then it might in the end also solve the other problems in England and
    Norway.
    Thats why I though it was import to finish the summaries, and thats I would have
    risked going back to Arvato even if understood the situation. I was determent on
    finishing the summaries, to describe what was going on.

    I thought that since there were so many people working at Arvato, then there
    wasnt that risky working there. (I would risk going there to finish the summaries,
    since I found the situation I was in very difficult, not getting any help etc.)

    (But when I later had finished the summaries, then I didnt find it worth taking
    any risk to go back there. Going back then would also seem very stupid.
    Because then the people at Arvato could eg. say to eg. Bertelsmann,
    that whatever I meant with my alerts, it couldnt be that serious, since I
    now had returned to work, and was working as usual.)

    So, since I had planned to do this, then this new situation that had arrised, with
    the team-leader following on my way home from work, with the Senior team-leader
    lying, with the covering up in the meeting etc, was really a bit of a distraction from
    what I had really planned to do.

    But when the police called, and sounded worried, and said that I should report
    this to higher management, then I thought this was a bit strange, why wouldnt
    they help me when they obviously thought this was serious.

    But it was already clear to me that there were problems with org. crime in the
    company. (Encl. II point 5, Encl. G etc)., and when the police called and it
    seemed clear to me that they were also worried due to the persons that
    were involved in this.
    Then this confirmed even more what I from before was clear to me, and it also
    gave me an oppertunity.
    Because now, I could escalate it how much I wanted I thought, without fear
    of loosing my job, and the chance to finish the summaries.

    So this was a new situation now, I though what do I do now, how do I deal
    with this in the most responsible way possible.

    Id learned on management courses in the company I used to worked with
    in Norway, that the company wanted employees who could think by themselves
    (make decisions) and act responsible.
    The things we were thought about the Norwegian companies policies when
    it came to management etc, looked very similar to the Bertelsmanns
    priniciples that I had been reading on the poster on the wall on the 4th
    floor in the Arvato offices in the Cunard building.

    So I recked from this, and from what Ive read about the Bertelsmann
    Principles, that also Bertelsmann wanted to have employes who though
    by themselves/made their own decisions, and acted responsible.

    So I thought, if I look at this in buisness perspective, its my responsibilty
    to act as responisble as possible with this, and make my own desicions,
    (as an Arvato/Bertelsmann employee).

    I understood that it would be an advantage in a situation like this to act
    fast. So that the criminal organisation wouldnt get control, if you acted
    to slow.

    So I thought that I, as an Arvato/Bertelsmann employee, now probably
    was the only employee in the company that had a chance to do anything
    about this. Because of the information I had got, and the contact from the
    police which it seemed clear to me supported the way the situation
    seemed to me.

    So I thought, that I had to find the most responsible way to act.
    Since there was no way for me to know how far upwards in the organisation
    this problem was streached, then I would act responsible if I only alertet
    the Managing Director.

    So I decided that I had to alert Arvato Germany and Bertelsmann as well.

    But I also though that since they were in another country, then it could
    be that the Liverpool-branch was quite indipendant, and that Arvato Germany
    and Bertelsmann didnt have that much control on the English department.

    (I though this was likely, since these problems existed).

    So because of this, I thought maybe Arvato Germany and Bertelsmann could
    be calmed down by the English department, even if they recieved my alerts.

    They could be persuaded to think that it wasnt serious or something like that.
    This seemed like a possible scenario to me.

    I thought that it was very important that this didnt get covered up. To try to
    reduce the risk of such a scenario happening as much as possible.

    So I decided that I also had to contact the Media if I wanted to act responsible.

    I had already alerted the police, but I wasnt totaly convinced about that they
    would deal with it responsibly, due to what happened when I went there
    26/11/06, and what they said in the call just at this time, that I should go
    back there and contact higher management, even if it was clear what
    was going on.

    I though that to deal with situations like these really was a job for the police,
    and that they shouldnt advice employees to return to the company under these
    circomstanses.

    To complete the summaries, took a bit of time. The reason was that, like one
    can read in Encl. 7, it was layed to much work on my shoulders the last
    months I was working in the company.

    So I was very exchausted.

    I hadnt had much holiday eighter. Most of my holidays were to be taken in
    December (Encl. 25).

    This was much to do with that when I aplied to get my holidays in October
    and/or November, I didnt get holidays on the days I had applied for them.

    I instead got my rest-days moved, so that I had rest-days on the days I had
    applied for holidays.

    The reason I wanted holidays in the automn, was because I was over-worked.
    I needed to work over-time to pay my bills, and there were often needed
    extra workforce on the campaign.

    So I tryed to get to work extra on my restdays (about 2 days a month),
    to get extra money to pay my bills.

    But I was tired, so I applied for holidays, because then I cope with working
    over-time on my rest-days, and get extra payed. (You didnt get extra
    payed if you worked on your holidays, then you only got a lue-day).

    But I only got the rest-days moved, and not the holidays I had aplied for.

    I brought this issue up with my line-manager, Line Slettvold, but she said
    that this practise was normal when one applied for holidays.

    She said that if one wanted the holidays one applied for to be taken from
    your remaining holidays, (and not being moved rest-days), then one had to
    specify this when one applied for holidays.

    This lead to that I had to work more days than 5 days a week, to pay my
    bills. And the shift-plans were also quite peculiar, when it came to me being
    given very few rest-days in the beginning of the month (which I would need
    to work in to get the money on the next salary, due to the cut-date). Also
    new restictions were interduced on swapping shits with other employees,
    and more.

    So I was a bit tired when I was home from work, so I needed to some rest-
    days as well in December. I was really exhausted, due to the workload.

    But in the middle of January, I had finished working on the summaries.
    On Monday 15/1 I was thinking about how I would do it regarding finding
    a new job.

    I didnt have a letter from Arvato to show new employers (cant remember
    the English word), so I though it could be tricky finding a new job.

    And I was almost out of money, so I decided to go to the jobcenter, and
    register as unemployed.

    I reckoned that the jobcenter probably would be asking me about the
    details on why I ended working for Arvato.

    I also reckoned that there probably would be a court-case or something
    because of all this.

    So I though I probably shouldnt discuss this in detail at the jobcentre.

    Also I thought that it could be a for employees at the jobcentre to be involved
    in situations like these.

    So I wasnt sure what to tell them.

    So I though that because of the risk to the jobcentre employees, and the risk
    of probably be asked questions that it seemed to me should be treated in
    a court-room, I thought I could bring my summaries to the police, and ask
    them for advice on how to deal with the jobcentre.

    The reason I wanted to bring my summaries, was that on earlier occations,
    I had been having problems convincing the police that it wasnt an employement-
    case, but a criminal case.

    So I thought that if I could show them the summaries, since it was a complicated
    case. Then it would be possible for me to show them how the things were
    connected, without having to start to raise my voice and almost having to
    argue etc. to try to explain to the police what was going on.

    Eg. like if you see the letter from Arvato (Encl. 1), then someone could say
    that of course you should have gone to the meeting.
    But if you look at the contence of the email (Encl. 2), and the summary from
    the meeting the same day, then you can see that the Managing Director
    was warned about Sarah Rushby taking part in the covering up on the
    harrasment-meeting, and then its easier to explain why one didnt go to
    the meeting.

    Instead of maybe having to ¨’argue’ about these things. It would also help
    on any language problems etc, to have this readily explained in English.

    So I brought with me the enclosures 1-25, the letter from Inland Revenue
    (Encl. V), and went to the police-station on 16/1.

    16/01/07

    In the reception it was a constable that I hadnt seen before, more or less
    shouting at me if this had got to do with the harassment-incidents, I had
    reported earlier (in the end of November), because this I had to deal with
    at work.

    The constable was Keith Holmes, collar-number 9723.

    I showed to him Enlosure V, and explained that I wasnt working there
    any longer, and that I didnt know what to say at the jobcentre.

    So Holmes let me speak to Sgt. Camel (or it could have been Connel,
    O’Connel (?)), and also another constable.

    They had collar-numbers 1718 and 1183).

    The sergant went through some of the documents (Encl. 1-25), and said that
    this was an employement-case, and that I should go to the CAB and ask
    to get to speak with a solicitor.

    (I hadnt really prepared to discuss this, I had just finished writing the
    summaries and now I had to start applying for work, because I was
    running out of money.)

    I said that if a lawer went through the documents, they would see that this
    surely was a criminal case.

    He said I should tell the jobcentre that this was a case that I had reported
    to the CAB, and that would be dealt with by the Crowns court.

    Jeg tryed to explain that the company I had worked in was infiltradet by
    a criminal organisation. (I had of course told them this before, and I had
    alerted a lot of organisations, the media etc about this, so I of course
    reckoned that something was done about this. But I couldnt be sure
    until I knew for sure. I though that this would be in the internet-papers,
    on the tv news etc, or that someone would ask me to assist a proper
    investigation etc.).

    But I didnt know what has had been going on, and I needed money,
    so had to register as unemployed.
    But I wanted to act responsible, and ask the police what I could tell
    about this at the jobcentre, so that I wouldnt do anything wrong when
    it came to dealing with the jobcentre.

    And I wasnt really prepared to discussing the other stuff, it came as
    a surprise, I thought it most probably had been dealt with.

    I had only written the summaries, I hadnt actually prepared to explain
    that it was a crime-case.

    I had prepared to explain the problem with what to tell the jobcentre.

    I wanted to bring the rest of the documents to the police-station the
    next day to better explain why it was a crime-case.

    But the Sergant said that this wasnt necesary.

    17/01/07 I went to the jobcentre, and got told to call an office to register
    as unempoyed.

    18/01/07 they called me from the jobcentre, and got details about my
    address, bank-details etc. etc.

    I told them the clerk that there were special circomstances surrounding
    why I ended working for the firm, but I didnt go to more detailes than this.

    It was made an appointment, that I should go to the jobcentre at
    Williamsons Square, for a meeting with P. Chopra on the 22/01 at
    2.30 pm.

    I thought that I should really go to the CAB before the meeting on the
    jobcentre. If I were going to tell the jobcentre that the case was being
    investigated by the CAB/Crowns Court.

    On the meeting 16/1, they had told me that if this was a police-matter,
    then the solicitor given to me by the CAB would return the matter to the
    police.

    But I really thought it would be irresponsible of me to involve a Solicitor
    in the details about a organised crime case.

    Especially since I didnt know how the situation was.

    I didnt know for sure that things were ok, so I had to act like it wasnt.

    It was obvious that this was a police-matter.

    I didnt actually know where I had the police, I didnt know if I could trust
    them due to the problems when I went there in November, and with the
    advice to contact higher management etc.

    So instead of going to the CAB, i decided that I should instead try to
    go to the police again, to try explain to them again that it was a
    police-matter.

    So I tryed to sit down and describe it in a letter, some of the reasons
    that this was a police-case. In a way that I could document.

    I tryed to do this in a way so that it couldnt be disputed that this was
    a police-case.

    So I wrote the letter that is enclosure II, and went back to the police
    on 22/01.

    22/01/07

    At the police-station, I again spoke with Keith Holmes.

    I had brought my laptop.

    At the last meeting the police hadnt been to interested in the documents.

    And there were a lot of other documents than the enclosuers 1-25.
    So I thought I could just show them the letter (Encl. II), on the
    computer-screen.

    And also the other documents, the ones who werent indexed yet, to browse
    through them, since these documents supported what was said in Encl. II etc.
    (and it would save time and also ink from the printer, and maybe also look
    more professional/less boring than only having the documents in the form
    of paper-sheets.)

    Because even if I wasnt sure about the police, like mentioned before, I wanted
    to give it a try. I wanted to cooperate with them, and deal with this in the most
    professional manner I could.

    Holmes said that he couldnt look at my computer due to the data protection
    act.

    He wanted me to contact Crimestoppers about this, or the CAB.

    I explained that if I got to show them the new letter and the unindexed
    documents, then it would be clear to them that this was a crime-case.

    It was obvious to me that this was a police-case, so even if I didnt know
    what the situation was, I still wanted to deal with this in a professional
    and proper manner.

    Therefore I tryed to get him to have a look at the documents.

    I said I had also recently found some new information, (which I had, and
    wanted to discuss in a meeting, which I presumed we would regarding
    the new letter etc).

    So in the end I got him convinced to have a look at it.

    We agreed that I would go home and print out the documents, and return
    the police-station with this as soon as possible.

    So I went and had to buy some ink to the printer. I think i got the numbers
    for the ink-cartrigde mixed up with an old ink-cartridge number for a printer
    I used to have in Norway. (I was a bit tired and stressed).

    So I couldnt find the right cartridge, so I ended buying a new printer for
    £19 at Argos.

    Then I went home and started printing the documents.

    We had agreed that I would return with the documents eighter later that day
    or the day after.

    I thought since there had been some problems with the contact with the
    police etc, that I had to show that I wanted to deal with this as profesional
    as possible, and try to give a good impression.

    So I decided that I wanted to go there the same day with the documents,
    and not the day after, it could seem like I didnt take it seriousy.

    So I called the jobcenter in Cressington. (It said that one should call
    Cressington to change the appointment time, on the cover-letter that
    came with Encl. D).

    When I called Cressington, I got told that I should call the Williamsons
    Square jobcentre at 0151.801.5700.

    Which I did at 1.55 pm.

    I called from my mobile, so the time is possible to read on the call-registry.

    I called the jobcentre twice, but noone answered.

    So I decided to instead go there the next day and explain about the
    situation. Why I didnt show for the meeting.

    Then I printed the rest of the documents, and delivered the letter (Encl. II),
    together with all the indexed and unindexed documents.
    All of these became Encl. VII.

    (There were some hassle with the printer so some documents were printed
    twice, and there could be that some documents were missing, but I
    had an overview over which documents that had been printed and
    which who hadent, so I was sure that I had included the most
    important documents, and also more or less all of the documents,
    maybe missing a few, but there shouldnt have been any of the
    documents I regarded as most important missing).

    I also thought it was important to try to deliver them quite fast, to show
    that I took this seriously, so I didnt want to go out and buy more ink,
    I thought that the most important stuff was there.

    These dokuments I delivered to con. 3847 Victoria Steele, at around
    5 pm the same day.

    I showed her the collar-number for the constable I had been speaking
    with, which I had written on a note. (Encl. VIII, I think this enclosure
    has a tag which says Encl. VIII in Norwegian, and if I remeber correctly,
    then the tag is hiding the collar-number on the scan, but it should still
    be possible to see con. Steeles own collar-number there, which she
    wrote herself on the note.)

    Steele said that the constables name was Keith Holmes, wrote his
    name on the same note (also hidden I think), and refered to him as
    ‘the superintendant’.

    I asked her if she could give him the documents, and she said that
    she would do that.

    (notes: Encl. VIII).

    23/01/07

    I went to the jobcentre, and explained that I couldnt come to the meeting
    the day before, due to a police-case, and that I had tried to call, and that
    I was there to set up an appointment for a new meeting.

    I got to speak with a clerk called Michelle, and she asked several times
    (Encl. D), why I didnt show for the meeting. She told me (complained to
    me) how important it was that one were activly applying for jobs, (even
    if I had only been registered unemployed since 16/01).

    She asked several times about why I didnt show, and she wasnt content
    with hearing that it was due to a police-case, but she also wanted to
    know the details about what type of police-case it was etc.)

    I said she would have to contact the police to get the details.

    (The next time I was at the jobcentre, at the meeting which I got the
    appointment for by Michelle at this meeting.

    At this, the next meeting, the new clerk (sitting at the same table as
    Michelle did, if I remember right). He was a bit elderly clerk, who
    checked details about my name etc., and copied my passport.

    This clerk asked for the lognumber for the police-case, when I
    explained to him why I couldnt show for the first meeting).

    There was also a couple of other incidents at the jobcentre this day.
    (23/01).

    A lady wanted to know if I was Swedish, when she heard me talking
    to the guard about my errend at the reception-point at the ground-floor.

    I had been living in Liverpool for some time, and sometimes I speak
    almost scouse when I am in shops etc. because of this.

    So when I spoke to the guard at the reception-point, I that I spoke
    more or less scouse. (I refered to the job-centre as ‘job-centah’ etc.)
    And I dont really think I used a particularely distinct Scandinavian
    accent at all when I was speaking with the guard there.

    Yet, as soon as I had explained my errend, a woman in her 40s or 50s
    turns towards me from the phones-area, and ask if Im Swedish.

    The way she acted seemed unnatural to me.

    I answered ‘Norway, neigbour country, impressive’.

    I dont think what I said must have confused her, because she just
    turned numb, and I think turned back to the phone-area.

    And when I walked up the stairs to the first floor, to speak with
    Michelle. (or really the guard downstairs asked me to speak with
    a guy I dont remember the name for, or Michelle. He said the
    names quite unclear, and quite fast).

    Then in the staircase up to the first floor, another unnatural-acting
    person started talking to me.

    It was a clean-cut guy in his 20s I think, a bit more ‘snobbish’
    than the average Scouse-person maybe, from London or something
    maybe.

    And he follows me up the stairs, and starts talking commenting
    on the guards scouse-accent.

    Complaining about the scouse accent. Im not sure how to explain
    it but I really sounded scouse when I spoke myself, so I didnt
    quite get the way this person acted to fit in with the situation.

    It seemed like he had practised for a different scenario.

    And I dont think it would be usual for a ‘snob’ kind of person from
    probably a big English city, to start talking in a stair-case
    to a stressed looking person, in a like mate-ish/trusting/
    confinding(?, Im not sure if thats the word) way, with a stressed
    Norwegian.

    It would have been more beliveable if I had been a guy from London,
    or wherever he was from, myself. Then I could have understood it.
    But when the woman asked me load and clear if I was from
    Sweden, and I answered Norway. I dont think a guy like that
    normally would confind in me about his disliking of the scouse
    accent.

    And I usually speak quite load and I am usually not that relaxed in
    places like English jobcenters where Ive hardly have been before.
    And acutally, people very rearly level with me at all, so that he
    suddently wanted to be my friend/level with me. I thought it was
    a bit peculiar.

    And he looked like a clean cut, well adapted guy, with new,
    probably expensive clothes. And probably from London. What
    was he really doing in a Liverpool jobcentre at all? And then
    starting to make remarks that didnt fit in eighter.

    It seemed very odd. (peculiar).

    And then when on top of this Michelle starts to asking questions
    about the details about the police-matter, then the whole experience
    started to take form of a visit to a local amatour teater or something
    like that.

    After the meeting I was a bit stressed, and I had already planned
    to go to the food-store, so I did that.

    On my way home, a lorry driver wanted me to tell him the way to
    St. Annes Street, I was still stressed but I tryed as good as I could.
    (I think I managed to show him the wrong way actually, stressed as
    I was).

    But the peculiar bit, was that the lorry-driver didnt want some English
    guys passing to explain him the way.
    He insisted on me, a stressed Norwegian, to explain him the way,
    even if he must have understood that I wasnt British.

    I was really tired and stressed, I just went on auto-pilot home to get
    some rest.

    24/01/07

    I went to the police-station again.

    Victoria Steele had told me when I was there the last time, that she
    would get Keith Holmes to call me. (About a meeting about the
    documents i reckoned. I thought this would have been a natural way
    to go forward with the case).

    But noone had called.

    So I decided to go back to the police-station again, to ask why
    noone had called, and to tell about the peculiar insident at the
    job-centre etc.

    When I got to the police-station, it was the same light blond police
    woman working there, that was working the first time I went there
    to log the incident about Chris Baines following me on my way home
    from work on 26/11/06.

    But she just turned when she saw me, looking nervous/frightened/
    shocked almost. Something like that.

    She went back again, and out came another police-woman.

    I had got into the habbit of writing down the collar-number of the police-
    constables I was speaking with, to keep track of who had said what
    etc.

    But this one didnt have a collar-number. She had a blue or black
    blazer over her shirt.

    She had a broad gold-ring on her left long-finger (?), and a band-aid
    on her other long-finger, it must have been.

    I think she must have been in her 40s, altough she looked younger
    24/1, than when I went back 25/1.

    I showed her the note on which Steele had written her collar-number,
    and her collegues, Holmes’ collar number.

    Steele had called Holmes ‘the superintendant’.

    And I refered to Holmes as the superintendant.

    Then the police-woman answered ‘thats not the superintendant’, when
    I showed her the note where Steele had written Holmes’ name and
    number.

    Then she continued, before I could explain why I was there, that she
    would ask Steele to call me later the same day, as soon as her
    shift started.

    The police-office was full of youths, and the police-constable seemed
    quite nervous, and didnt want me to finish it seemed.

    It could be because of all the youths in the office, that she didnt want
    them to hear to much.

    Without me knowing this for sure. But it seemed that way to me. And
    it seemed a bit strange that they switched police-constable, and that
    the new one didnt want to let me finish expaining.

    And also that Holmes wasnt the superintendant any longer.

    And that she didnt have a collar number.

    25/01/07

    Steele ringte meg ikke, så jeg gikk tilbake neste dag.

    Det var samme politidama som dagen før i resepsjonen.

    Hun sa at hun hadde gitt beskjed, og at hun skulle gi beskjed igjen.

    I asked what I should do if other things happened in the mean-time,
    like for instance the episode on the jobcentre.

    She said that then I should makes note of it on a piece of paper,
    and report it when Steele called me.

    She seemed a bit stresset. The whole room was full of youths, like
    the day before. And it was a guy standing in the door into the
    reception-room who wasnt smelling very nice.

    And I thought it was a bit strange that neighter Holmes or Steele
    had called like they said they would.

    I really thought that the police had been acting strange all the time
    since November regarding this.

    But I thought I should just wait and see if they called, they
    probably had their reasons.

    I didnt think I could go there every day eighter, when I had been
    there 4 times the 4 last days, and about 10 times the last
    2-3 months.

    notes: Encl. VIII.

    30/1

    30/1 I was on a new meeting at the job-centre. It was on this
    meeting that the jobcentre-clerk wanted to know the lognumber
    for the police-case.

    9/2

    The days passed, and I still didnt hear anything from the police.

    I think it was eighter 9/2 or 12/2, that I went back to St. Annes, and
    explained that Steele was supposed to call me, but didnt.

    The guy that was working there took a couple of phone-calls I think
    in the other room.

    He returned after a while, and told that Steele was working from
    10 pm til 7 am from tuesday 13/2 and the two next days.

    After this she was going on vacation.

    I remember I tought that it was a bit strange that she was going
    on a vacation in February. Most people are going on vacation
    in the summer-time or at Christmas etc.

    13/2

    So I tryed to call her back 13/2. I got her phonenumber from the
    central on 777.4100.

    But she didnt answer.

    14/2

    So on 14/2, I went to the station after 10 pm to try to see if she
    was there.

    Holmes was working in the reception again. He said he had recieved
    the documents (Encl. VII).

    He said that he had read a little on the top, a little in the midle, and
    a little in the bottom of the pile of documents.
    But he said that it wasnt anything about organised crime there, it was
    only an employement-case.

    I hadnt really prepared to discuss this, I had only prepared to speak
    with Steele about why she hadnt called.

    And since it is a quite complicated case, and I had been aplying
    for some jobs etc, I had been having a lot of other stuff on my mind.

    So I just answered ‘ok’, when he said I had to take it to the CAB.

    Earlier I had been telling him that I didnt think it would be safe to
    involv a solicitor in this. And that it was a police-matter.

    So I thought that probalby the police dosent always say what they
    mean, but that it should probably be alright to bring it to a solicitor,
    when the police advice me to do it all the time.

    And I was also a bit tired of aruging with them, and I am a Norwegian
    citizen, so I thought it was a limit on how far I could go with arguing
    with the British police.

    While I was standing there thinking about what to do, another guy
    came into the police-station.

    Then I just said that I would contact the CAB. I also said that there
    was another episode I also had to report to them. (The incident
    at the jobcentre, Encl. D).

    Men I didnt want to talk about the details when the new guy was
    there, so I told the constable that I would call him about that
    later.

    Then on 16/2, I recieved a letter from the found property department
    at the police. (Encl. C).

    It said that MISS Erik Ribsskog should meet at the police-station
    as soon as possible, to get some papers they thought were mine.
    (Encl. VII).

    I thought it was a bit strange that they would write MISS Erik Ribsskog,
    due to Eric being a quite common name in the USA and the other
    English-speaking countries.

    I asked Liz Murphy at the Norwegian consulte in Liverpool if she also
    didnt think that this was a bit strange.

    She answered that she tought it was. She thought it had to do with
    the people writing it being uneducated.

    I think that she probably is right in that they could need to be a bit
    more educated.

    No matter if the reason is that they are uneducated, or if they write
    it as a joke, or any other reason, I at least think that this is a
    couse for consern, when the police treats a serious case like this,
    who is affecting so many Norwegian and Scandinavian citizens,
    in such an unprofessional way.

    17/2

    I went to the St. Annes police-station, and got the documents (Encl VII),
    and then I went to the CAB. But the CAB was closed for drop-in, so I
    decided to go back there again on the Monday.

    19/2

    I went back to the CAB, and explained that the police had adviced me
    to go there. I said like Holmes had said 14/2, that it was clear to him
    that there had been comitted wrongdoing againt me, I think was the
    words he used.

    The CAB set me up with a meeting with a Solicitor on the 27/2.

    27/2

    I was on a meeting with solicitor Eleanor Pool from Moorecrofts Solicitors.

    On the meeting i brought the enclosures 1-25, and the letter that is
    enclosure II. I also bring some new encloseres that are about things
    that has happened since I delivered the documents to the police
    22/1.

    The new enclosures were encl. A-G, that are described in Encl. XI.

    Pool says that its clear to her that this is both a crime-case and an
    employment-case.

    The meeting is set to last for 30 minutes, so we havent got time to
    go through all the files.

    But she reads Encl. II and also Encl. A. (++)

    Ive also brought with me a letter from the jobcentre (Encl. B2), where they
    want med to answer questions like ‘What grievances did you have and
    who where they against’, ‘Why did you use the email system without
    first trying to rectify your grivances throug the appropriate channels,
    please’, etc.

    They wanted to ask me this, because Sarah Rushby had informed them
    that: ‘It was proven that Erik displayed inappropriate behavior by using
    the email system for personal use, making allogations about employees
    and forwarding this info. to third parties before allowing the Company
    the oppertunity to resolve these issues through the greveance procedure
    and bringing the Company in disrepute.

    As the Company can bring the employement to and end during the
    probationary period, for any reason and without reference to the
    diciplinary procedure, the rest of the questions are not applicable.’

    If i didnt answer these questions within a week, I could lose my
    jobseekers-allowance, it said.

    There were also to be sent copies of my answers to my old employer.

    It also said in the letter that I had been dismissed.

    I thought it was a bit strange that I suddently had been ‘dismissed’ now,
    when it in the letter from the Inland Revenue (Encl. V), says the same
    leave-date as in the empoyment-contract (Encl. VI). I thought that this
    meant that the reason for the employment ending was due to the contract
    having expired.

    I had also explained about these questions in the meeting with the
    Managing Director 29/11. (Encl. 5).

    And I meant that I when I contacted the police on 25/11/06, 26/11/06 and
    28/11/06, and also later.

    And by on 19/02/07 going to the CAB and set up at meeting with a
    solicitor.

    I meant that I by doing this, have started a process of getting these
    issues treated by the government/legal system/court system.

    So I meant that these questions were already being dealt with, (at
    a higer level than at the jobcentre).

    So I meant that these issues shouldnt be treated by the jobcenter
    untill this, the first process, had ended.

    Also because I thought these issues were to serious to be dealt with
    at the jobcentre. They should be dealt with by police or others who
    are trained to deal with them.

    So because of this, I asked the Solicitor, if she could have a look at
    the letter.

    I asked about this, even if the 30 minuttes were over. This was because
    that I had only got 7 days to sort this by the jobcentre.

    And I thought it wouldnt be time to set up a new meeting. Since it
    was only this day and three other days left of the seven days I had
    got to answer.

    And I didnt know that the meeting only lasted 30 minutes, untill I got
    told so when the 30 minutes had past.

    So the Solicitor looked at the letter, and said that I should answer it.

    But this was a complicated case, I would have had to send them the
    enclosures 1-25 and more, to get to explain them the reasons.

    An as mentioned earlier, I didnt think the jobcentre was the right place
    to deal with this.

    But the meeting had ended, so I didnt get to explain this properly.

    Due to that the time for the meeting had really ended, and I thought
    she could might have overlooked some of the details, since there
    wasnt much time to look at the letter.

    So I wasnt sure if she due to this could have overlooked the fact that
    the jobcentre would send copies of my answers to the employer.

    And I wasnt sure if this was right eighter.
    I really would have had to send Encl. 1-25 ++, to the jobcentre, to
    explain them this properly.

    So I wasnt sure about this, and I didnt think it would be possible to
    sort with a new meeting in time for the time-limit (and this would
    also had cost me £140/hour, which I didnt have).

    28/2

    I got the letter sent (Encl. X) from the Solicitor, regarding the meeting
    the day before at the CAB. She writes that they can help me with
    the harassment-part of case. (But this would cost me £140/hour).

    Neighter the Police or the CAB had informed me that it would cost
    £140/hour to get help from the Solicitor.

    So I thought that the situation was a bit confusing when I read about
    the £140.

    Before the meeting with the Solicitor, I had been sitting up more or
    less all night sorting with the new enclosures (A-G).

    So I was a bit tired on the 28th, so I was only at home in my flat
    relaxing this day.

    So I didnt actually find this letter before I went out on the 1/3.

    But I remember thinking when I found it, that it must have been laying
    there from the day before.
    I dont remember excactly now, why I thought this, but it could be
    with that I had noticed earlier that we didnt get any mail on some
    Fridays, so I thought maybe they dont deliver mail as often as
    five days a week.

    (I checked it now, and the 28th was a Wednesday, and the 29th
    a Thursday, so it couldnt have had anything to do with this.

    It could have been that I went downstairs earlier than 11-12 am,
    and that it couldnt have been delivered yet on the Thursday.

    I was very tired these days, because of working quite much with
    Enclosures A-G, printing a lot of documents, and I was also a
    bit stressed because I didnt undestand what was going on
    regarding the things described in this case. (Why the police
    wouldnt look at the case etc.)

    1/3

    I had promissed Keith Holmes at the St. Anne St. Police-staion on
    14/2, that I would call the him/them regarding the incident at the
    jobcentre on 23/1.

    I hadnt done this earlier, because the police-woman at the station
    25/1, had told me to wait until Steele called me with reporting this
    and other new incidents.

    But, when I spoke with Holmes on the police-station on 14/2, he
    adviced me to contact the CAB to speak with a Solicitor.

    And because I thought it was a bit strange of Holmes to say
    that it wasnt a crime-case, even if he had given him Encl.
    1-25 and Encl. II ++.

    But I had argued so much with the police about this, so I thought
    it might be an idea and follow their advice and go to the CAB,
    because I rembered Camel/Connel had said that if the
    Solicitor found that it is a crime-case, then they would send
    it back to the police.

    So I thought that since I thought Holmes was acting a bit
    strange with this, then maybe it would be best to ask the
    solicitor about advice about what they thought about the
    incident at the jobcentre on 23/1 as well.

    I was going there anyway, so I thought this was a good idea.

    But, the meeting with the Solicitor lasted only 30 minutes.

    And I didnt know this untill the 30 minutes had pased.

    And I started with presenting the most important files.
    (Encl. II, Encl. A, etc).

    So I didnt get time to explain about the incident at the jobcentre
    to the Solicitor.

    But I still had this in the back of my head, because I thought
    I had do what I promised.

    And also I wanted to ask the police about how it was supposed
    to work with the £140/hour for the Solicitor. Why noone had
    explained this to me, because it was the police who had sent
    me to the CAB to get to speak with a Solicitor.
    I though that this probably meant that one would get help even
    if one were, like me, unemployed and quite broke.
    I had told the police that I was unemployed, and Im certain that
    I must have explained to them that the reason that I had to
    register at the jobcentre, and try to get a new job, was because
    I was running out of money.

    So I thought it was a bit strange that they would send me to
    the CAB and a Solicitor if this costs £140/hour, when they knew
    about my economical situation.

    Because I thought that when they repeatedly adviced me to go
    there, then they should have informed me about how this worked.

    So I wanted to ask them about this now, now that I had read the
    letter, and read that it costs £140/hr.

    (I asked them about this at the police-station, but they didnt give
    an answer. I asked the constable with the ginger hair, and he
    mentioned it to O’Brian, but none of them really answered me
    about this, and the conversation just went on. This took place
    in the reception-area).

    Also, if I had to pay for the Solicitor, why did they advice me to
    go to the CAB?

    I hadnt had anything to do with the CAB before, so I though
    this must mean that I get free help or something. Especially
    since the police must have known that I was running out of
    money when they adviced me to go there.

    If not, then why did they say that I should go to the CAB?

    They could just have told me to look on Solicitors in the
    yellow pages, couldnt they?

    Except then I would have had complained more, because
    I thought the CAB had to be something with the Government.

    And in the meeting in January, Camel/Connel also mentioned
    the Crowns Court in connection with the CAB and my case.
    So to me it seemed that to do it the way he said, certainly
    had to an official/Government way to sort this.
    If they had said yellow pages, then I would have understood
    that I wasnt actually getting any Government help.

    And I would also have understood that the way the police
    adviced me to sort this wouldnt be free.

    And the last, but not least, thing I wanted to speak with the
    police about, was that the Solicitor had said in the meeting
    two days before that she tought this was both a crime-case
    and an employement case.

    In the letter (Encl. X), she said that they could help me with
    the harassment cases, but that they dont work with criminal
    law (the org. crime bit it must have been, se Encl A).

    It must have obviously have been this, because the only other
    things in the case that could be discribed as crime, is the
    harassment-cases, which they could help me with.

    She thought that the police would be assisted by looking trough
    the documents, in relation to the criminal-law (org.crime)-
    part of the case.

    So I obviously thought I had to contact the police about this.

    Really, Camel/Connel had said that the Solicitor would bring
    it back to the police if they thought it was a crime-case.

    But it didnt seem this way from the letter, so I decided to
    take contact with the police again and explain what it said
    in the letter. (And what she said in the meeting).

    I tryed to call the police about this, but it was a bad line
    the woman at the central said, so I wrote some notes
    (Encl. XII), and went to the police-station.

    In the reception on the police-station, it was the same constable
    working, who I spoke with when I went there on 28/11/06.

    It was the constable with ginger hair, and collar number 2155.

    I told him that I was there regarding three things.

    I had also brought the documents I had with me to the meeting
    at the CAB with the Solicitor.

    I showed him Encl. A, problems detailed, and Encl. II, and he
    answered that it was an employement case.

    Then I showed him the letter from the Solicitor, Encl. X, and told
    him that the Solicitor in the meeting had told me that this was a
    crime-case (and an employement-case).

    So then he had to agree with me on that.

    Then we got to the second point, and I told him about the episode
    at the jobcentre where the woman there, Michelle, asked me
    several times (or twice), if I could tell her the details from the
    police-case.

    She had asked me twice to tell her what type of police-
    case it was that made me miss the meeting.

    When I answered her on her initial question, why I wasnt on the
    meeting. That this was to do with a police-case. Then she wasnt
    content with that answer, but she continued to ask me what type
    of police-case it was.

    This happened twice, once in the beginning of the conversation,
    and then she asked the same two questions again at the end of the
    conversation.

    She had also asked me questions like why I hadnt called them
    and told them that I couldnt get to the meeting.

    Then I told her that I had called them twice (on the phone-number
    I got from the Cressington Jobcentre), but that they didnt answer
    the phone.

    She asked me what time this was, that I had called them, and I
    checked this on my mobile, it was at 13:55:24 on 23.01.07 (I have
    it on my mobile still), and the number was 0151.801.5700, the
    number I had been given from Cressington.

    I remember that I had been calling them twice, and waited many
    rings each time, but that I hadnt got any answer on the calls.

    She also reminded me that it was important that I was an active
    job-seeker, even if I hadnt been registered as unemployed for
    more than a few days.

    I went to the jobcentre first on Wednesday 17th to register, and
    spoke with a clerk named Dave on the jobcentre-phone.

    Then on Thursday, a clerk called Thom called me to get the
    address and bank-details etc, and set up the meeting on
    Monday.

    Then on Monday I couldnt come to the meeting due to the
    police-case, but I had called both the Cressington and
    the Williamson-square department.

    And on Tuesday I went to Williamsons-square department
    again to set up a new meeting.

    So I dont think you really could say that I hadnt been active,
    I had only had contact with them for a period that contained
    five working-days.

    And in those days, I had gone to the jobcentre twice, and
    called different job-centre departments three times, and
    also answered a scheduled call from another jobcentre
    department.

    I remember that Michelle was not calm. She was tense,
    and a bit ‘agressive’/non-trusting (cant remember the word)
    sometimes during the conversation, like when she asked
    at what time I had called them and they hadn’t answered.

    Ive explained it a bit more in detail here than in the conversation
    with the constable. I think I focused mostly on telling him that
    she wanted to know the details about the police-case.
    The constable answered that this sounded like things they
    would normally ask for at the job-centre.

    I didnt explain to him about the woman who asked if I was
    Swedish, and the guy in the stair-case, because I wasnt
    sure about how to explain this understandably.

    I thought he would just say that this was just chit-chat, and
    that it is usual to ask people if theyre Swedish and confind
    with them about their disliking of North-Western accents.

    And then I wouldnt have known what to answer.

    So I decided that I would instead focus on things I thought
    I would be better at explaining, so that I wouldnt look stupid,
    and then maybe not being taken seriously when it came to
    the more important points.

    But he asked if there had been any other incidents like
    this that were not work-related.

    There had been many incidents more or less similar to the
    ones at the jobcentre since I moved to town.

    But from the recent ones, I chose to tell him about when I
    went to the food-shop (Spar in Dale Street) on 24/1, to buy
    electricity-tickets.

    Just before I was going into the shop, I could hear a
    crazy-sound being howled in my direction.

    Then I turned my head back, and could se that the echo-
    mans friend was making a sound towards me.

    I managed to spot his mouth moving as he made the sounds.

    He stoped making the sound then, but I managed to spot
    him making the sound before he stopped.

    I didnt really know to act then, he was standing there with
    the echo-man, and I didnt really know what to say.

    I was a bit stressed then, since I was unemployed, and I
    didnt know what the situation was regarding the case,
    and I didnt understand why the police didnt want to look
    at the case etc.

    This was also the day after I had been at the jobcentre and
    speaking with Michelle, and with the woman there asking if
    I was Swedish, and the guy in stairs who didnt like the
    Scouse accent.

    This was also the day after the lorry-driver asked me if I knew
    the way to St. Anne Street, and insisted on me
    explaining him, not letting his compatriots do this.

    So I was a bit stressed, but I couldnt really understand why
    the echo-mans friend should make sounds at me, I was really
    just walking bye on the pavement.

    I was also a bit tired in this meeting, and a bit stressed since
    I had argue about whether or not this was a crime-case, and
    about the clerk at the job-centre etc, and all the questions
    in English.

    So I think I just told him that the echo-man had made a crazy
    sound.

    But I was a bit hot in my head then, and a bit stressed, it was
    acutally his friend.

    But I thought it was a bit embarrasing explaining about incidents
    like this, and I get more problem with the language when Im
    stressed, so I just said it was the echo-man.

    The constable continued to ask me if there had been more
    incidents like these, and I answered that there had been a lot
    of more or less similar things happening.

    But that I hadnt got to report these incidents yet, due to all
    the things that had happened in Norway (which I had tryed to
    report to the Merseyside police).

    And that also many things had been happening at work (this
    case), and that I also had reported other non-work related
    incidents that had been happening at my old address in
    Walton.

    (And that due to all the things going on, that I had been at
    the police-station very often, but what always happens is
    that when I go there to report something, they usually tells
    me that they cant help me (that I cant report treats until
    something has actually happened), that I should call to
    Norway instead (and that they cant help me with this).

    Or that I get to report a few things, and then say that they
    are going to call me back, but never do.

    And that if I was going to report all of this incidents that are
    going on, then I would probably have to go there every day,
    or sometimes many times a day, and then theyd probably
    think Im crazy if I go there that often.

    (I didnt explain him it this thorrowly, but something like this).

    But I explained that when things like this happen, then I
    try get them written down on a note, so I found a note I had
    and gave him.

    He said that he didnt actually get any sense out of the note.

    I explained that it was because it was written in Norwegian,
    and that I just wanted to show him that Id written it down.

    The constable got hold of the Sergant, and showed him
    the letter from the Solicitor, and I think I mentioned that it
    said it costs £140/hour with the Solicitor, and the constable
    mentioned this to the Seargant.

    We went to the meeting-room, and then I sat down in the
    same chair as I had sat in the meeting with Sgt. Camel/
    Connel and his collegue in January.

    Then I got told by this Sergant (Sergant O’Brian, collar-
    number 1334), that I couldnt sit in that chair, that chair
    was for the police, I had to sit on the other side of the table.

    So I had to move to the chair on the other side of the table.

    Then the meeting started.

    The meeting was a bit caotic.

    I told the constable when I got to the station that I was
    there regarding 3 things.
    We had only talked about the 2 first out in the reception.

    So guessed that I was supposed to explain it all again from
    the beginning to the Sergant, so I started doing this.

    Then the constable wanted to explain this to the Seargent.

    The Sergant said that he thought that the lack of progress in
    the case, was due to too many officers and constables being
    involved in the process.

    He said that for us to find out what the different officers and
    constables had been doing regarding the case, I should
    write my phone-number on a note, and then con. Steele
    would call me and explain about what she had been doing
    with the documents I gave her (Encl. VII). (Of which Holmes
    earlier had said he had recieved)

    I remeber I thought this sounded very strange, but I was tired
    from before I went to the station. I really had only wanted to call to
    the police-station this day. I hadnt really expected a lot of
    questions and meetings etc, when I called them that day.

    And I had to argue about if it was crime-case as usual, and
    answer a lot of questions and exlain about silly and embarresing
    incidents.

    And also move from the chair I had sat in the first time I was
    there, at the beginning of the meeting.

    And also from not getting to explain about the case myself.

    So I wasnt really ready for starting to argue with one Sergant
    and one Constable in English.

    And the constable had explained for the Sergant, but I wasnt
    sure if he was going to argue with the Sergant as well, or
    if this was only my job. (I reckoned the latter, but I was a
    bit tired).
    I was used to more or less being thrown out of there, so I
    thought it was progress just getting to the meeting-room.

    So I thought Id just listen to what the Sergant had to say,
    and then write it down, and then just do it his way, and see
    where it led.
    The Seargant was quite intense.

    I was confused, embarrased, tired and stressed.

    I tryed to say that Con. Steele had been supposed to call
    me earlier, and hadnt called, but I dont think he really listened.

    I reckoned he was a bit stressed or something, he seemed
    intense, but not very easy to comunicate with. Like he didnt
    want to listen when I started explaining that Steele hadnt
    called before.
    But I thought I could just call O’Brian and report it if Steele
    didnt call again.

    At least now, something was supposed to happen, and I thought
    that this was progress in itself. A start of a process at least,
    something like that.

    And I was quite used with the officers and constables there acting
    a bit strange and peculiar, so I wasnt really expecting that much.

    So even if I thought it was a bad idea to leave the responsibilty
    of finding out what had happened before to me, I thought that
    maybe this was because he was a bit afraid to get to much
    involved in the case, since it had got to do with organised crime.

    And I had noticed when I had been there earlier, that some of
    the Constables seemed a bit shocked/afraid, and went and got
    their collegue instead, when I contacted them in the reception

    .He had to ask the constable all the time about who Holmes was
    and who Steele was etc, so I reckoned that he was quite new there,
    and I thought that this maybe could be why he was a bit difficult to
    communicate with, that he was stressed or something.

    After I had written my name on the note, they acted like the
    meeting was ended.

    But in the reception I had only got to explain about 2 of the 3 things
    I had to explain about, so I had to hold them, to ask them about the
    third point.

    I asked them if they thought it was ok if I wrote to the jobcentre,
    and told them that the problems were part of a process who would
    be pursued through the court-system, and that it shouldnt be
    dealt with at the jobcentre until the first process was finished.

    They said that it was alright that I wrote this, but it seemed like
    the Sergant had a quite strong reaction when he heard that I was
    unemployed.

    I didnt really think myself that this would be that surprising, due to
    this being an employment-case.

    And when the employer had been infiltrated or taken over by a
    criminal organisation.

    This also meant that I didnt have a reference to show when I applied
    for new jobs, so it wasnt that easy getting one.

    But it didnt seem like the Sergant thought about it this way.

    So when I showed him Enclosure B2, he started to say in a very
    intense way, repeativly, that I had to make sure that the jobcentre
    and Arvato contacted eachother.

    I thought this was a very strange thing to say, since its obvious from
    Enlosure B2 that they already had been in contact with eachother.
    But I thought from his quite strong reaction, that he obviously was in
    an affected state, and I think that comunicating with people that are
    in an affected state often is a bit stressing and sometimes not very
    rewarding.

    So I decided that I would just pretend to agree with the Sergant, so
    that he then hopefully would calm down and get a grip on himself.

    Then he started to ask if I went regularly to the doctor, and if I was
    taking medicines etc, so I thought it was clear that he didnt like
    that I was unemployed.

    I didnt really understand why it should be so suprising that one was
    unemployed when one recently had quit working for a firm that had
    been infiltrated/taken over by a criminal organisation.

    And I was quite tired after discussing quite long with the Constable
    whether this was an organised crime case or not, so I didnt know
    how I to deal with the situation about the Sergant being in an affected
    state.

    So the meeting ended with us agreeing on that con. Steele should
    call me and tell what she had been doing with the documents.

    I reacted on the fact that it was me who was the person who should
    find out what had happened.

    I would presume that the usual way to deal with this was that Sergant
    O’Brian himself would check up on this.

    Instead of me having to wait for a Constable to call, who never calls.

    Later I thought that this was a peculiar way of solving this problem,
    but the Sergant was so intense, and I was quite tired from discussing
    with the Constable.

    And on the meeting it was myseld, and two British police-officers/
    constables. And Im a Norwegian citizen living in Britain. And after
    the two last meeting where they didnt want to help me at all, I was
    more or less happy as long as they didnt throw me out, so I didnt
    get as far as bringing up the subject regarding why it was me Con.
    Steele should talk with, and not him.

    But when I think back at this now, it seems to me like a cause of
    concern, that he himself didnt take upon him this responsibility, even
    after the Constable had showed him, among other documents,
    Enclosure II point 5.

    So Im a bit worried that a police-officer dont take more responsibility
    in a case that involves many people that are under control by organised
    criminals.

    That he himself didnt want to do anything about this, other than
    letting the responsibility on me on finding out what has happened
    earlier.

    Whats important for the case has got to be to investigate more on
    this, go through the documents/evidence, transfer the case to the
    department in the police that specialises on org. crime.

    Instead, he only gives me the responsibility to find out what has
    happened with the documents earlier, instead of taking the
    responsibility himself, and progress with the case.

    (Notes from meeting: Encl. XII).

    9/3

    I didnt hear anything from the police this time eighter.

    So on 9/3, I tryed to get contact with Sgt. O’Brian.

    I call the central on 0151.777.4100, and asks to speak with him.

    They give me his number, which they say is 0151.777.5772.

    I tryed to call the number, but noone answers.

    12/3:

    I tryed to call back on the Monday, 12/3. I call 777.5772, and then
    someone answers, and says that Ive got through to the Smithdown
    Rd./Liverpool North police-station, which if I remember right is the
    police-station in Walton.
    I asked for O’Brian, and they said that he had quit working there.

    Then I called the central and asked to speak with O’Brian, since
    Steele hadnt called.

    The woman on the central says that Steele will be back from holiday
    on 15/3, and we agree that I’ll just wait til she returns from holiday,
    and she’ll call me then.

    15/3:

    I still dont hear anything from Steele, so I try to call her on 777.4043,
    but I dont get any answer.

    I try to call several times, but no answer.

    The central says that O’Brian is on duty from 9 pm and is on 777.4051.

    I try to call after 9 pm., but doesnt get any answer.

    I call St. Annes, and they say that he is on 777.4046.

    I try to call that number, but doesnt get any answer.

    16/3:

    Tryed to call Steele on 777.4043 at 14.58, but didnt get any answer.

    I tryed to call O’Brian, but no answer.

    I calles St. Annes, and they said that Steele was gone home sick.

    St. Annes said that O’Brian was on 777.4051, and on duty.

    I tryed to call 777.4051, but no answer.

    Solicitor:

    I have been calling the Solicitor regularly since the meeting at the CAB.
    She was having one week holiday, but other than that Ive called and
    explained that Ive talking with the police about the case. And that
    I also would ask for more advice from the CAB.

    Since the police didnt call like they said they would. And since I’d
    already been at the CAB, but they didnt explain to me that it would
    cost £140 an hour to get help from the Solicitor, I decided to contact
    the Norwegian Conulate and hear if they could help me with these
    issues.

    Norwegian Consulate:

    Since I didnt know much about the British legal-system, and also since
    I was quite worried about the way the police treated the case, I thought
    I should contact the Consulate, and ask for advice.

    Since the police didnt call me back (I was planning to ask them about
    the £140 pounds/hr), and since the CAB hadnt informed me about this
    eighter, I wanted to ask them for advice about this as well.

    So I went to a meeting with Liz Hurley there on 19/3.

    Liz Hurley took some phone-calls about this, and told me that she had
    spoken with O’Brian, and she said that O’Brian had told her that he
    remembered the case.

    But I still, to this date (19/04/07), havent heard from eighter O’Brian or
    Steele.

    Not even after Liz Hurley called on the 19/3, and spoke with O’Brian
    about the matter.

    CAB:

    After the meeting at the Consulate, I called the Solicitor later on 19/3,
    and said that I would go to the CAB for more advice the next day.

    So I went to the CAB on 20/3, and asked in which cases one would
    need a criminal solicitor. (which the Solicitor had said that I might
    need, since Moorecrofts didnt deal with criminal-cases).

    And I also wanted to speak with them about legal-aid.
    I had wanted to go there before and ask them about legal-aid.
    But I thought it was right to ask the police about how this worked,
    since it was them who had sent me there in the first place. Telling
    me to take the case to the CAB and a Solicitor, without telling
    me that this would cost £140.
    I wanted to ask the police about how they intended this to be.
    Had they intended that I should pay £140 pounds an hour, or had
    they intended that this was goving to be covered in some sort of
    way.
    (I didnt really read about legal-aid untill maybe one or two weeks
    before this. I read about it in a leaflet I had picked up at the CAB
    earlier, but that I hadnt got time to read properly before.

    I just by coincidence find the leaflet again, and then I understood
    that there was something called legal-aid.)

    But since the police never called me, there wasnt much progress
    regarding this.
    So when I didnt hear anything from the police, even if I tryed to call
    both Steele and O’Brian about this, I decided to rather ask
    the Consulate for advice before I went to the CAB again.

    But it got a bit delayed due to this, thats why I didnt go to the CAB
    before and asked them about the legal aid system.

    The Solicitor that I spoke with on the phone when I was at the CAB,
    told me that it was only in the cases that me myself had been
    charged in a case, that I would need a criminal Solicitor.

    She said that the part of the case that was a criminal-case, should
    be dealt with in liasons with the police.

    I asked her who I should contact if there was problems with the
    liasons with the police, and she said that I should contact the
    CPS or the Law Society.

    At the CAB, I also asked them for advice on how the legal aid system
    worked, and I got told that on the CLS website, there was a calculator
    that one could use to calculate if one were eligable to get legal aid.

    But when I tryed the calculator at home later that day, it got clear
    that the program couldnt calculate if I was eligable.
    This was because I was working as self-employed now, (doing research
    for a company called Packaging Europe in Norwich).

    And when one were working as self-employed, then one had to contact
    a legal advisor to get help with calculating this.

    So I searched on the same website, and it said that the nearest legal
    advisor to my address, was the CAB.

    The CAB was closed the next day, but on 22/3, I went back there.

    I told them that the website had said that if one were self-employed,
    one the program couldnt help you calculate if you were eligable for
    legal aid, but you would need help with this from a legal advisor.

    And the CAB set me up with an apoinment with a new legal advisor
    there on 5/4. (Encl. New1)

    Later on the same day, I went to the Solicitors, and told the Solicitor
    that Is was going to a meeting about legal aid on the CAB on the
    5/4.

    The Solicitor said that one never gets legal aid in employement-
    cases.

    I told her that noone had told me this earlier. (I thought I had at
    least hinted to her on the phone earlier that I didnt really
    understand the legal-aid system, or how I was going to solve
    the problem with the £140/hour, which I wanted to ask the
    police more about.

    (I had planned to ask the police more about the £140 pounds
    and hour which they didnt explain to me before they sent me
    to the CAB to get to speak with a Solicitor throught them.

    On the notes I prepared for the meeting at the police-station on
    1/3, Encl. XII, I had written a note about asking the police to
    explain about this.
    But the meeting was so caotic. I got stressed/embarresed from
    being told to move to the other side of the table etc, after that
    I first had sat down on the same chair where I had sat the first
    meeting I was on there (16/1).

    And I got embarrased and tired from the questions in the
    reception.

    I was tired from before I went to the meeting, I had really
    only intended to call them.

    And I lost a bit control on my presentation, when the constable
    started to explain to the Sergant.

    I wasnt really that clear to me what my role in the meeting was.

    And then when the sergant in the meeting (O’Brian), who was
    very intense, started to saying strange/unreasonlble things,
    (like that I should be responsible for finding out what all the
    police-constables and officers had done with the documents/
    case).

    They told me to write my phone-number on a note, for the
    police (Steele) to call me, and then they acted like the
    meeting was finished.

    Then I got a bit stressed, because I knew I had to answer
    the letter from the jobcentre, where they treatened to
    discontinue my jobseekers-allowance, if I didnt reply
    within a week, and 2/3 (the day after this meeting),
    was the last day I could reply within the time-limit).

    So then when they started to leave the table, then I
    thought I at least had to ask about the jobcentre-letter
    first, since I didnt think I would get another chance to
    get advice about this before the time-limit expired.

    So then, I think, in the chaos that was the meeting, that the
    issue with the £140 was forgotten.

    After the meeting, I thought that I would just sort this when
    the police called. And that if Steele, like last time, didnt
    call, then I could try to call O’Brian about this, who hopefully
    had managed to calm down by then.

    But Steele didnt call, and O’Brian didnt answer when I called,
    so this got a bit delayed.)

    The Solicitor said that Moorecrofts only accepted payments from
    private founds.

    I said that I still didnt really understand the system with the legal-aid,
    and I thought that maybe I could get legal-aid by applying from the
    Government, or whoever gave them, and then maybe they could
    be seen as part of private founds, or something like that.

    I was a bit confused by how this worked, so we agreed that I would
    go the meeting at the CAB on 5/4 as agreed with the CAB, and then
    I was going to contact her back again one of the first days after the
    meeting.

    CAB 5/4:

    On the 5/4 there was a meeting on CAB at 1.30 pm. (Encl. new1).

    I was printing out some documents right before the meeting, to bring
    with me at the meeting.

    The documents thought a bit longer than I thought, so I had to hurry
    for the the meeting.

    I was a couple of minutes late when I got to the State Building, so I
    tryed to hurry up the stairs to the CAB.

    When I got almost to the floor where the CAB is, I noticed there was
    a small girl sitting in the staircase, right outside the door that leads
    into the CAB.

    Ive neven used to meet someone in the stairs, and I thought at once
    that it was peculiar that a young girl would sit there. I though that
    the State Building had to be an office building, with a reception and
    with the CAB being there, with the name, and Id only seen buisness-
    people in the building before.

    So since I hadnt used to met so many people in the stairs, and because
    I thought it was a bit strange that she was sitting there, I cougth a
    glimpse of her while i stressed passed.

    She sat like on display. She was very young, looked like maybe 11,
    12, 13 I thought first, but she could have been even younger, because
    I think she was dressed up do look older, because her face really
    looked like even younger than that when I think of it.

    And she looked like she wasnt comfertable at all sitting there,
    from the look in her eyes one could see that she was a small
    child who just sat there for some reason, but uncomfertable,
    like she had been put there, to sit there on display.

    I was used with many particular incidents happening almost everywere
    in streets and in shops etc. in town, (which I have written about in
    Norwegian, and showed to the ginger constable at the St. Anne str.
    station).

    And I thought that the girl sitting there like on display for no seemingly
    particular reason, could look like almost similar with some of the other
    incidents that had been happening earlier in town (like when I was
    at the jobcentre 23/1, Encl. D, and many other more or less emarresing
    situations that has happened around town).

    So when I see something that seems peculiar to me, like this, I to be
    alert.

    So i rushed to the door to CAB, and rang the button twice before a
    man answered. (I think this could have been the person I later called
    back and spoke with thats called Steve).

    I explained that I was there for the meeting for the legal advisor at 1.30.

    I was let in, and it was dark there, the lights were turned off, there were
    no people there.

    Since there werent any people there at all, I just grabed a leaflet
    standing in a plastic-display in the reception-area (Encl. new2).

    (This leaflet was the same that I had found laying around at home
    some weeks earlier, which I must have picked up on the CAB
    probably the first day I was there, when I got the apointment
    to see the Solicitor from Moorecrofts.

    It was from this leaflet I first had heard about that there was some-
    thing called legal-aid, when I browsed through the leaflet a few
    weeks earlier.)

    Since noone showed up, I just sat down in one of the chairs, and
    browsed a bit through the leaflet, and got my notebook ready,
    things like that, for maybe a couple of minutes.

    Then a clerk around 25 years showed up, who was maybe from
    Pakistan, India or Sri Lanka or something like that.

    He was well-built, very groomed, with a feminin face and skin-tight
    clothes, and a bit feminin voice, so I reckoned that he was probably
    gay.

    I could hear from his voice that he was not the guy who had let me
    in the door, and who I had talked with on the calling-system.

    This person (Steve I think it must have been), sounded like a man
    in his fifties maybe, and with a much lower voice. But he must
    have been sitting in another room, because I didnt see him there
    at all during my visit there.

    The clerk explained to me that the Duty Solicitor from EAD, had
    just called and told that he had to cancel the meeting.

    The clerk appologised to me that he hadnt called me and told me
    this. He said this was because the solicitor had just recently
    called and canceled.

    Then he told me the phonenumber to the EAD solicitors
    (0151.708.0606), which I wrote down in my notebook (Encl. new3).

    The clerk adviced me to call them and ask if they could help me
    over the phone, since they couldnt make it to the meeting.

    Then he wanted to give me a leaflet (Encl. new2), but I was
    already holding one of those in my hand, so I just explained
    to him that I already had that.

    The clerk advised me, that if the EAD solicitors couldnt help me
    when I called them, then I should call the company that was
    presented in the leaflet (Merseyside Employement Law, Encl.
    new3).

    The clerk appologised again that he didnt call me and tell me that
    the meeting was canceled.

    I remember I thought that the right thing would have been to set
    up a new meeting. But since the clerk adviced me to call the
    EAD, I thought with myself that I did go there for advice/help
    from them, so I should just follow the advice that the CAB clerk
    gave me. Since he was working with this, I reckond that he had
    to know about these things, and that it then would be ok for
    me to follow his advice.

    I asked the clerk if he knew the name of the Solicitor, so that
    I would know who to ask for when I called.
    The clerk said that he didnt know the name.

    At one point at near the end of the conversation, the clerk,
    went and turned on all the lights in the office while we were
    talking.

    (I think this maybe could have been while going to get the leaflet
    in the plastic-display).

    After the clerk had turned the lights on, and at the end of the
    conversation between me and the clerk, the woman who works
    there with the dark hair, I think about 50 years, and who allway
    help with legal matters, and who calls the Solicitors, and sat
    up the apointment for this meeting.
    This woman went into the reception-room at the end of the
    conversation.
    She placed herself in the reception, and was looking at me while
    I passed the reception on my way out the entrance-door.

    I noded to her, (and I think I also said hi), but she didnt return
    my greeting. (or what the word is).

    She looked right at me when I passed, but she didnt say anything,
    and I couldnt see that she was doing any work-task in particular
    in the reception.

    So I just went out of the building and home to call the solicitor-
    firm..
    When I went out of the building, the guard in the reception in the
    State Building looked away, faced towards Dale Street (he was
    looking a bit akward, I think he was red in his face, and I didnt
    think he looked his normal self), and he eighter didnt return my
    greeting.

    (Notes: Encl. new1, new2 and new3.)

    EAD:

    When I got home, I tryed to call EAD several times, but the number
    wasnt working. (0151.708.0606).

    I tryed to look in the yellow pages, but I couldnt find the EAD
    solicitors.

    So I called back to the CAB to ask them for the right number.

    A person named Steve answered the phone there.

    (He sounded like he could have been the person that opened the door
    for me there when I went there for the meeting).

    I could hear Steve asking a woman at the CAB about the phone-
    number (I guessed that the woman could have been the one with
    the dark hair that I described earlier).

    The woman told him the phone-number to Steve, who told to me on
    the phone. (0151.735.1000).

    I asked Steve if they knew the name of the Solicitor I was supposed
    to meet there from EAD earlier at 1.30 that day, and Steve passed the
    question on to the woman.

    But they didnt know the name, I was told to ask for the Duty Solicitor.

    I called to the EAD at around 2 pm, and got to speak with Stephanie I
    think it was.

    I thought it was a bit curious that I couldnt find them in the yellow
    pages, so I asked them if they were bases in the Liverpool-area since
    I couldnt find them there.
    She said that they were based in the Colombus Key area. (Encl. 4).

    I explained about the canceled meeting at the CAB, and asked to
    speak with the Duty Solicitor.

    I was transfered to another woman if I remember right, she asked me
    what type of case it was, and I think I said employement and crime
    or organised crime case, and got transfered to a person I thought
    interduced him self as Ryan, and sounded like a guy in his 20’s.

    I remember thinking that he sounded a bit young to be a lawyer, but
    I wasnt sure, he must have been quite newly finished with Uni. I
    reckoned.

    He asked me for my name, and I spelt it, and I asked him if his name
    was Ryan, like I thought he had said.

    And then he said it was Reiner, and spelt the letters in the name.
    (Encl. 4)

    He went on to say that his first-name was Michael.

    I explained why I called, and he apologised that noone from the firm
    had attended the meeting.

    I told him it was an employement-case (I remembered the police and
    Moorecrofts had called it this) and an crime case. (It could be I said
    organised crime case).

    He asked when the latest incidents were, I hadnt prepared to talk
    about this on the phone, I had prepared to get help calculating if I
    was eligable for legal-aid.

    I answered ‘in November’.

    (I didnt think about the incidents in December and in the new year,
    from Arvato and the jobcentre).

    He started counting how many months ago that was, and apologised
    about it being to late to deal with this now, since it had been more
    than 3 months since these incidents happened.

    I explained that I had reported this to the police, another Solicitor-firm
    etc, and said I thought this maybe could cause the 3 month time-limit
    to be extended.

    He said a employement-tribunal in very rearly circomstances, could
    extend the time-limit.
    I explained that I really had arranged the meeting to get help calculating
    if I was eligble for legal-aid.

    He said that these things were connected, that to know if I was eligable
    he needed to know the details from the case, it wasnt possible to do
    this over the phone.

    I said that I had prepared to look at this in the meeting at the CAB
    that day, and he appologised for noone in their company being able
    to meet me, but said that they couldnt meet later eighter about
    this, because they only dealt with employement-cases that were
    Trade union cases.

    He explained that legal-aid and the case were connected, so that the
    company doing the case also had to calculate if you were eligable
    for legal-aid.

    I made a point out of that it would probably cost around £140/hour
    to get help calculating this.

    He said some companies could help you on a (i cant remeber excactly
    what he said, but its like they only charge you if you win the case).

    He gave me the name and number for another company that he said
    he thought could help me, John Halson, 0151.708.8123 (Encl new4).

    I said that I think the right thing would have been to have a new meeting
    at CAB, I think I must have said, and just asked what type of cases
    he meant by trade union cases.

    (I didnt automaticly understand this, I think it must have been because
    of all the calls/meetings, and the language).

    He explained it, the employee gets help with the case by the Union,
    who get help by EAD.

    Afte the call, I decided that I had too think this through before I was taking
    any more calls.

    This was the day before Good-Friday, so I decided to think about this over
    easter.

    10/4:

    I called the CPS, I had planned to speak with the Solicitor on the meeting
    at the CAB 5/4 about how I should bring the problem with the liasons
    with the police up with CPS.

    But since the Solicitor canceled the meeting, I just searched on the internet
    and found the CPS website.

    11/4:

    I contacted the Solicitor again.

    I explained what Reiner at EAD had told me, about the time-limit being
    passed in this case, since its only 3 months for employement-cases.

    The Solicitor said that if this also was an harassment-case (which it is),
    then there was a longer time-limit.

    16/4:

    I had been thinking more about the incidents at the CAB 5/4, which I
    thought became stranger and stranger the more I thought about it.
    I didnt understand why a new meeting hadnt been set up. I thought
    it all was a bit dodgy.

    I remebered that I hadnt managed to find EAD in the yellow pages,
    so I thought Id check up on EAD on the internet.

    I found their homepage: (www.eadsolicitors.co.uk/employement, 16/04/07,
    2.24 am).

    And there it said: ‘EAD advices on all aspects of employment law work for
    trade unions, union members and individual workers’.

    Im not sure if the Liverpool branch is an exception from this, but anyway
    I thought the whole set-up with me having to call EAD and not getting a
    new appointment, is enough to go further with these things.

    Also the episode with Reiner informing me that the time-limit was only
    3 months for my case, since I remember I was a bit uncertain about
    what type of case I should call it when he asked, since its a quite
    complicated case, so then I dont think he should give advice.

    Like, if he cant say if the case is eligable for legal-aid by just speaking
    with me on the phone, then maybe he shouldnt say what time-limit the
    case has got from just speaking with me on the phone.

    Also I think the CAB should have offered to set me up with a new meeting,
    and not only giving me the phone-number and a leaflet, when the original
    meeting was canceled.

    And he peculiarieties with the light being off, with the phone-number to
    EAD not being right, with not any of the employees Ive asked on CAB
    knowing the Solicitors name, with not even the EAD infoming me
    about who this Solicitor was ++.

    I think there were so many strange things going on with that meeting,
    so I decided to go forward with reporting this, and I’ll continue that
    process.

    24/04/07:

    I Called Elly Pool at the Liverpool branch of Morecrofts solicitors, to
    set up a meeting to discuss how to go forward with the case.
    We had discussed earlier the possibility of me paying the solicitors
    bill by a type of ‘payment plan’, since I couldnt find any legal-aid
    solution.

    Elly Pool said that she was going to contact Mr. Millett about this,
    and that they would contact me back.

    Later the same day, Samantha from Morecrofts called and said that
    I could have a meeting with Mr. Millett, but then I would have to pay
    £250 for the meeting, and she said I couldnt have a ‘payment-plan’.

    Morecrofts were also supposed to call me after I was there on 11/4,
    but they never did.

    Samantha said that she had been trying to call me three times since
    then on my mobile.

    I asked if she had been calling from the number that is on their letters.

    She asked why I was asking about so many things.

    I said that I was only asking about one thing.

    She then said that she had been calling from the number thats on their
    letters.

    (I checked the call-registry on my mobile after the call, but I couldnt see
    any calls from that number. I also checked on my old mobile, in case
    I had given them that number, but I couldnt find the calls on that call-
    registry eighter).

    She also said that it was not an employement-case, and adviced me to
    contact the law society, and hear if they could help me.

    I said that I had thought from the conversations with Elly Pool 11/4 and
    24/4, that it would be possible for me to pay for the solicitors-costs on
    a type of ‘payment-plan’, and that I wasnt aware of that I had to pay
    £250 right away.

    I said that I needed some time to think about how I would deal with
    this new situation, and we agreed that I should contact them again
    within a week.

    (Notes from this phone-call: Encl. new8).

    COMPLAINTS AGAINST THE CAB, DALE ST, LIVERPOOL:

    1. I think the CAB should have set up a new meeting between the duty
    solicitor and myself, when the duty solicitor canceled the scheduled
    meeting there on 05/04/07.

    2. I think they should have informed me about the name of the duty
    solicitor that canceled the meeting. They didnt do this even if I asked
    them about this twice.

    3. I dont think the CAB should have adivised me to contact the duty
    solicitors firm EAD on the phone on 5/4, since one needs to go through
    the documents of the case in detail, to see if one are eligable for legal
    aid. Which was what the scheduled meeting was supposed to be about.

    So they shouldnt have adviced me to call them to get help, since one
    needs to have a proper meeting to sort these problems, like the EAD
    told me on the phone later on 5/4. (And the EAD also didnt want to
    set up a meeting).

    4. I dont think the CAB, like they for the meeting on 5/4, should set
    me up for a meeting with a Solicitors firms (EAD), that aren’t based
    in Liverpool.

    The Solicitor-firms that they set up to do task of Duty Solicitor
    representaton, should be based in Liverpool, for practical reasons,
    if someone wants to go to the Solicitors office to speak with
    someone there etc.

    5. I dont think the CAB should have given me the wrong number
    to the EAD solicitiors firm.

    The CAB told me first on 5/4 that the phonenumber to the EAD
    solicitors firm was 0151.708.0606, but this number didnt work.

    (I tryed to find the right number in the Mersey 2005/06 yellow pages,
    but the EAD firm wasnt listed there.

    Then I called back to the CAB and they told me that the number was
    0151.735.1000.)

    6. I think the CAB should have the lights on in the parts of their offices
    where members of the public are recieved, and in their other public
    areas, during their opening hours.

    This to insure that contacts between representatives from the CAB and
    members of the public are kept in an atmosphare that one would expect
    from a public place. (And not in an atmosphare that one would think
    belonged more to a privat place/situation.)

    I think they should have the lights on during the opening hours, and that
    they should not arrange meetings with members of the public to be held
    with the lights off.

    (Like they did when I went there for the Duty Solicitors meeting, and ended
    up first sitting waiting for several minutes in the dark, and then speaking with
    the CAB representative for several minutes in the dark, on 5/4).

    7. I think that the CAB should have informed before the meeting with the
    Duty Solicitor from Morecrofts on 27/2, that the Morecrofts Solicitors firm
    only accepted payment from private founds.

    And that Morecrofts didn’t accept founding founded by the legal aid-
    programme, like the Duty Solicitor from Morecrofts, Eleanor Pool, informed
    me of on 22/3.

    8. I think that the CAB should have informed me before the meeting with
    Duty Solicitor Eleanor Pool from Morecrofts there on 27/2, that the
    meeting only was scheduled to last for thirty minutes.

    I wasnt made aware of this, untill Eleanor Pool first informed me of this when
    the thirty minutes had passed.

    9. I think the CAB should have explained to me about the legal aid system,
    and how it works, before they set me up for the meeting with Duty Solicitor
    Eleanor Pool from Morecrofts there on 27/2.

    Especially since this was an employment-case (like I told them that the
    police had told me to tell them that it was).

    I also told them that the police had told me that certain wrongdoings were
    done against me from my old employer.

    It must have been clear to the CAB that I was unemployed. (On the meeting
    there I showed them the letter from my employer (encl. 1), and I explained
    to them that I didnt go back to my employer because I saw the letter as
    continuing of the harassment, and that I also didnt think that it was safe
    to go back there due to the reasons explained more about in encl. II and
    in encl. A).

    I also must have told them, (this comes natural to discuss after I had explained
    about the letter from my employer (Encl. 1), and from explaining that I hadnt
    gone back there due to the reasons that are thorowly explained in Encl. II), that
    the [formal] reason that I wasnt working in the company any longer, was that my
    contract had expired. (Encl. VI).

    So it must have been clear to them that I because of this (that my contract had
    expired, and that it was an employement-case) most probably was unemployed.

    So, I think they should have informed me of the different financing-ways for the
    case that existed. (Eg. the legal aid programme).

    (I told them that I needed a solicitor, and that the police had told me that I should
    go to the CAB and ask to get a solicitor, so that the case could be taken to the
    Crowns Court.)

    And I dont think they should have set me up with a solicitor from a firm that only
    accepts founding from privat founds (and not founding from legal-aid), when one
    are unemployed, and it must have been clear to them (as this often is a
    consequense of being unemployed), probably out of founds.

    10. I also think that the solicitor I got to speak with on the phone (about when
    one would need a criminal solicitor), when I was at the CAB on 20/3, should
    have explained to me what her name was, and which solicitors firm she was
    calling from.

    I was put in a room at the CAB, and told to wait untill the solicitor called me.
    But when I answered, I picked up the phone and said ‘yes hello this is Erik
    Ribsskog speaking’, but the solicitor didnt say eighter what her name was
    or the name of her company was, she just asked what my questions were.

    Also, when I had finished speaking with the solicitor on the phone, then
    the CAB advisor had starting speaking with another member of the public
    there, without informing me that our meeting was finished, and without
    me being alowed to finish explaining why I had gone there.

    I had gone there to ask about two things. 1. About when one needs a
    criminal advisor, and 2. how the legal aid system works.

    But I only got to tell about the first point, before I was put in the room to
    wait for the phone from the solicitor. Without me first being informed that
    my meeting with the CAB advisor had finished.

    11. So I think that the CAB advisor should have told me that the meeting
    there on 20/3 was finished, before ending the meeting.

    Since this would have given me the chance to explain that there were more
    things that I wanted to bring up in the meeting.

    THE COMPLAINT-PROCESS SO FAR:

    After the meeting with the duty solicitor at the CAB on 5/4 was canceled, I
    thought about the inicidents that happened that day in the time that followed.

    The 5/4 was on Thursday before Good Friday, so some days passed which
    were holidays, and when one couldnt call for advice on how to complain etc.

    But the more I thought about the incidents, the stranger I thought they were,
    so about a week after easter, I started calling different organisations to get
    advice on how to proceed with the complaints on the institutions that were
    involved.

    So I have been in contact with several organisations/institutions about this,
    by email and on the phone, and this correspondence and the delay with
    the easter-holiday, has led to it being some weeks having passed since
    this happened.

    But I have been in regular contact with the organisations that I have asked
    for advice, so that this delay is due to it taking some time for me to be
    aware of who the right organisations and departments are that one should
    complain to about the three different legal-advisors that were involved.
    (Which all three should be complained about in a different way due to
    the different nature of my contact with them etc.)

    So it took some time for me to get this clear, so I appologise for this
    taking a bit time.

    Also, the complaints number 1-6 are about things that are regarding the
    meeting that was canceled on 5/4. (The incidents that made me decide
    to send a complaint).

    The complaints number 7-10 are regarding contact I’ve been having with
    the CAB prior to 22/3 (the day that the meeting on 5/4 was set up).

    But, after the incidents on 5/4 happened, I’ve also been thinking more
    about things that happened regarding my contact with the CAB prior
    to 22/3.

    I hadnt maybe reflected that much on the incidents prior to 22/3 before
    5/4. But I thought that many of the things happening when I was at the
    CAB on 5/4 was a bit peculiar, so this made me think more about the
    other meetings I’d been having there.

    Also, I didnt really know how the system with the legal-aid etc. is
    supposed to work. So from learing more about this, and also from
    thinking more about the incidents, I’ve decided that I’d also include
    some complaints from before 5/4.

    And when I focused more about this, I realised that there had been
    many things going on that I shouldnt have tolerated. But I didnt
    really know whos responsibility it is to inform about the different
    things, like the legal aid system etc.
    But from when I decided to complain about the incidents on 5/4, I
    thought that I could also include the things from before 5/4, because
    I wasnt really sure before if was the CAB’s responsibilty to inform
    about how long time the meeting in complaint 8 was supposed to
    last, or if it was the solicitors.

    And also I didnt know if it was the CAB or the solicitors responisbility
    to inform me that the Morecrofts solicitors firm only accepted founding
    from private founds. (complaint 7).

    And I also didnt know if it was the CAB or the Morecrofts solicitors
    responisibility to inform me about how the legal-aid system works.
    (complaints 9).

    Ive thought about complaints number 10 and 11 before, but I didnt think
    it was something that was worth making a big fuzz about.
    But the things happening on 5/4 was kind of the last drop, so therefore
    I chose to include the complaints number 10 and 11 now as well.

  • Untitled Post

    From: eribsskog@gmail.com Erik Ribsskog
    To: bureau@liverpoolcab.org
    Date: Sat, 27 Oct 2007 05:08:46 +0000
    Subject: The Chair, Liverpool Central CAB.

    Hi,

    I’ve been adviced that I could contact The Chair, Liverpool Centrat CAB, on
    this e-mail
    address, if I wasn’t satisfied with the response on the complaint, that I
    sent Complaint &
    Policy Officer Saffron Follows, on 23/5.

    I’m sorry that it has taken some time for me to send this complaint, but
    I’ve been some
    problems with that the e-mail address, which is to be found on the Dale Str.
    CAB’s
    webisite (http://www.liverpoolcab.org/), is wrong.

    It says that the email-address to your office, is
    bureau@liverpoolcab.f9.co.uk, but if one
    tries to send an e-mail to that e-mail address, then one only gets an e-mail
    in return,
    telling that it is an invalid e-mail address, or something similar.

    But when I contacted your representative, Mr. Khan again, I got to know,
    that the right
    e-mail address, is in fact bureau@liverpoolcab.org.

    So this delayed this e-mail a bit, and also, the CAB’s dealing with my
    complaint, took
    around two or three months longer than scheduled, so I hope it’s alright, if
    I’ve also
    used some weeks on getting to find out how to do regarding this complaint.

    I’ve been asking for advice, on how to deal with this, so that’s why it has
    taken a bit
    longer than it would have done otherwise, but I appologise for this, and
    hope that
    this is alright.

    The way I’ve written this complaint, is that I have written inbetween the
    CAB-representative,
    Mr. Khans answers to my original complaint.

    It’s a bit down in this e-mail, and I’ve marked the new complaints, like
    this: ‘*New complaint:’*.

    I hope that it’s alright that I’ve written the complaint like this.

    And I also think, like I’ve written a bit down in the document, that these
    lies and suspected
    ‘set ups’, are very serious, so due to this, I expect that these things are
    dealt with in a
    professional matter, and I will, like I write in one of the new complaints,
    bring these serious
    issues up with the police, in an already scheduled meeting, at the beginning
    of next month,
    with The Merseyside Police.

    So hope that this is investigated in a thorough and professional manner,
    since I think these
    are very serious issues, that I think should be dealt with responsible.

    So I’m a bit expecting to receiving the results of your investigation,
    explaining what you intend
    to do regarding these issues.

    I hope that this is alright!

    Yours sincerely,

    Erik Ribsskog

    On 10/22/07, Kristian Khan wrote:

    > Mr Ribsskog
    >
    > Please acept my apologies for the dealy in replying to you – I have been
    > out of the office for 2 weeks.
    >
    > Should you wish to contact the Chair then you would need to send you email
    > to: bureau@liverpoolcab.org
    >
    > Regards
    >
    > KRISTIAN KHAN
    > GENERAL UNIT COORDINATOR
    >
    > ——————————
    > *From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
    > *Sent:* 08 October 2007 01:01
    > *To:* Kristian Khan
    > *Subject:* Re:
    >
    >
    > Hi,
    >
    > I tryed to send your organisation an e-mail, to the e-mail address, that
    > is on your website (http://www.liverpoolcab.org/),
    > but the e-mail wasn’t working, that’s why I’m sending e-mail.
    >
    > I was just wondering, to which e-mail address, I should send to, if I
    > wanted to contact the Chair, Liverpool Central CAB.
    >
    > Thanks in advance for the reply!
    >
    > Yours sincerely,
    >
    > Erik Ribsskog
    >
    >
    >
    >
    > On 9/6/07, Kristian Khan wrote:
    > >
    > > Dear Mr Ribsskog.
    > >
    > > I am contacting you with regard to the complaint that you submitted to
    > > Saffron Follows, Citizens Advice complaints and policy officer, on 23rd
    > > May 2007. I have now been able to undertake an investigation into the
    > > issues that you raised and my finding are detailed below.
    > >
    > >
    > >
    > > I understand that you attended the Bureau on 27th February 2007 and saw
    > > our Duty Solicitor Eleanor Pool on a free first interview basis about a
    > > harassment at work issue. Ms Pool completed a B ureau Legal Information
    > > Service sheet in which she advised you that you possibly may have a
    > > claim for harassment but there was insufficient time to obtain full details
    > > and you would benefit from speaking to someone who could advise on
    > > criminal aspect as well. Ms Pool took the case back to her firm,
    > > Morecrofts. You state that on 28th February you received a letter from
    > > Eleanor Pool informing you that they could take on the case at a cost
    > > of £140 per hour. I take the the view that any action taken by a
    > > solicitor after we have facilitated a free first 1/2 hour interview is
    > > not our concern – these concerns would need to be addressed to the solicitor
    > > directly and therefore I do not concede that the Bureau is responsible for
    > > this
    > >
    > >
    > >
    > > On 5th April 2007 you had an appointment to see an Employment Duty
    > > Solicitor from EAD at 1.30pm. EAD rang shortly before your appointment
    > > to say that unfortunately no one from the firm was available to attend. As
    > > this phonecall was received very close to 1.30pm you arrived minutes
    > > later. (From my recollection the preceding client/s had failed to attend
    > > anyway).
    > >
    > >
    > >
    > > As is common practice I apologized to you explaining that it was not our
    > > fault and provided you with the phone number of EAD so that you could
    > > contact them yourself to arrange an appointment with them to replace the
    > > cancelled on of 5th April 2007.
    > >
    > >
    > >
    > > You state in your complaint that you rang EAD and spoke to Michael
    > > Reiner who took details of the case and advised you that you wereoutside of
    > > the 3-month time limit to commence employment tribunal proceedings and
    > > that only in very limited circumstances could this time limit be extended.
    > > You further state that you enquired about Legal Aid over the phone but
    > > Mr Reiner advised that he could not provide advice on this over the phone.
    > >
    > >
    > >
    > > As far as I am concerned you did received a free initial interview from
    > > EAD, ableit in telephone form, so as such I do not feel that the Bureau
    > > was at fault.
    > >
    > >
    > >
    > > ————————————————————————————————————————————————————————————————–
    > >
    > >
    > >
    > >
    > > Below I have taken each of the individual points that you made *(in
    > > bold)* and offered my response to each. I have copied and pasted the
    > > complainant’s points from the actual email complaint made by you.
    > >
    > >
    > >
    > >
    > >
    > > *1. I think the CAB should have set up a new meeting between the duty*
    > >
    > > *solicitor and myself, when the duty solicitor canceled the scheduled*
    > >
    > > *meeting there on 05/04/07.*
    > >
    > > **
    > >
    > > I did not set up a new meeting because the next employment duty
    > > solicitor slot was not until 24th April and that was fully booked.
    > > Therefore the next appt. would have been at some point in May and I was
    > > reluctant to leave things this long as I was aware (without knowing the
    > > details of the case) that time limits may have been evident. Furthermore,
    > > when Duty Sols. cancel they invariable see/speak to those clients at our
    > > request who were booked either on the same day or shortly after.
    > >
    >

    *New complaint*: I think that the CAB-representative, regardless of the when
    the next employment duty solicitor slot was, should have offered to set up a
    new meeting, when the dury solicitor canceled.

    >
    > >
    > > *2. I think they should have informed me about the name of the duty *
    > >
    > > *solicitor that canceled the meeting. They didnt do this even if I asked
    > > *
    > >
    > > *them about this twice.*
    > >
    > >
    > >
    > > We did not know the name; indeed we do not habitually know the names –
    > > the firms send different people and it was the firm who rang to cancel
    > > saying that no one from the firm was available to attend.
    > >
    > >
    > >
    > *New complaint:* If the CAB didn’t know the name of the duty solicitor,
    then I don’t think the CAB should have adviced me to contact the EAD
    law-firm.

    I think they at least should have given me a contact-name or a
    reference-number then, I don’t think it was a professional way to sort this,
    by just giving me the phonenumber (or rather fax-number first), and ask me
    to call the company, without giving me any form of contact person name or
    reference-number.

    > *3. I dont think the CAB should have adivised me to contact the duty*
    > >
    > > *solicitors firm EAD on the phone on 5/4, since one needs to go through*
    > >
    > > *the documents of the case in detail, to see if one are eligable for
    > > legal*
    > >
    > > *aid. Which was what the scheduled meeting was supposed to be about.*
    > >
    > >
    > >
    > > Please see response to Question 1 – furthermore we do not take
    > > responsibility for advising clients on their legal aid entitlements at the
    > > Reception desk at the time of booking a Duty Solicitor appt – this is why
    > > people are referred to the solicitor if they require specialist advice .
    > >
    > > **
    > >
    >

    *New complaint:*

    Well, I think it should have been obvious that when one are unemployed (like
    I was at the time), then one shouldn’t be set up to meet with a duty
    solicitor who don’t accept founding from the ‘legal aid programme’, without
    the issue of the costs of the advice should have been brought up.

    I was sent to the CAB by the Police, and told to ask to see a solicitor
    regarding an employement-case (like the Police were calling it).

    And then I think that I shouldn’t have been set up to meet with a solicitor
    who didn’t accept founding from the legal aid program, unless this had been
    agreed on between me and the CAB, before the meeting.

    I don’t see any sense, in setting up a meeting (to discuss an empoyement
    case, like the Police said it was), between a person who is unemployed and
    out of founds, with a law-company who are only accepting founding from
    private founds, and not from the legal aid programme.

    I think that to set up a meeting like that, is a bit waste of time, and I
    think it would have been much better to set up a meeting with a company who
    was accepting founding from the legal aid programme.

    I think this is really just common sense, and I can’t see it differently,
    than that I think that the CAB, if they wanted to to their work-tasks, in a
    meaningful way, should brought up, and made clear, about the issues
    surrounding the founding, and the legal aid programme, before the meeting
    with the duty solicitor was set up.

    > *4. I dont think the CAB, like they for the meeting on 5/4, should set
    > > *
    > >
    > > *me up for a meeting with a Solicitors firms (EAD), that aren’t based *
    > >
    > > *in Liverpool. The Solicitor-firms that they set up to do task of Duty
    > > Solicitor *
    > >
    > > *representaton, should be based in Liverpool, for practical reasons, *
    > >
    > > *if someone wants to go to the Solicitors office to speak with *
    > >
    > > *someone there etc.*
    > >
    > > **
    > >
    > > EAD are based in Liverpool. Their address is: Prospect House, Columbus
    > > Quay, Riverside Drive, Liverpool, L3 4DB.
    > >
    >
    *New complaint: *(Even if I think this point, must mostly be said to be my
    fault).

    Yes, I saw that later when I sent the Law Society resolution form by e-mail
    to the EAD law-firm.

    It was my mistake, since they hadn’t got any offices in the centre of
    city, they only had offices in the outskirts, so to speak,
    so I wasn’t aware of that there was a place in Liverpool called Colombus
    Quay, like the EAD answered, when I asked them
    if they were situated in Liverpool, because their number wasn’t to be found
    in the ‘Mersey 2005/06 Yellow Pages’.

    So when I asked the EAD-company, on the phone, if they were situated in
    Liverpool, they (the receptionist, Stephanie, it says
    on my note).

    They only answered that they were situated in the Colombus Quay area. But
    they didn’t answer directly, yes or no, to my
    question, regarding if they were based in Liverpool.

    So it was a misunderstanding between the EAD and me.

    But maybe I should have been set up to meet a company from the centre of the
    city then, but that’s a bit to much to ask,
    because I’m not really sure how many law-firms there are in the city centre
    of Liverpool, who are dealing with cases like
    this, and who are participating in the duty solicitor programme.

    So if there arn’t that easy to find centraly placed law-companies, then I
    understand that I was set up to meet with a company
    that are a bit outside of the L2 area of Liverpool, in which both the Dale
    St. CAB’s address, and my own address is situated in.

    So I think, must be said to be my mistake, and not the CAB’s, if the
    situation is like it’s described above, with the addresses for the
    law-firms.

    >
    > >
    > >
    > >
    > > *5. I dont think the CAB should have given me the wrong number*
    > >
    > > *to the EAD solicitiors firm. *
    > >
    > >
    > >
    > > Upheld – I accidentally gave you the fax number (708-0606) and for this I
    > > apologize.
    > >
    >

    *New Complaint:*

    I understand that’s things like this can happen, that one maybe give the
    wrong phone-number sometimes.

    But, together with the other points in the complaint, it contributed, to
    giving an unprofessional
    impression of the CAB.

    So, if it had only been the problem with the phone-number, then I wouldn’t
    have been making any fuzz/
    complaints, but like it was on the meeting this day, it was several things
    that could seem to be
    unprofessional/peculiar.

    It was the issue with the lights being turned off, I had to press twice
    before someone would let me in,
    the duty solictor had canceled the meeting, I wasn’t offered a new duty
    solicitors meeting, I wasn’t given
    the name of the duty solicitor or a contact-person, by the CAB this day, but
    was only told to call
    the EAD company, without being given any contact-person name, or other
    spesific reference to say to
    the receptionist answering my phone-call.

    So, all in all, I thought it was very unprofessional meeting.

    With the lights off, and giving the wrong phone-number, and the other
    things, I though the general impression
    of the CAB from the meeting, was so poor, that I thought it was a below the
    standard, I think one should
    be able to expect from a respectable organisation like the CAB.

    (I also remember that I thought the fax number for the company was a bit
    strange, I work with company research
    and I thought it was a bit strange, that the phone number to EAD was 0151
    735 1000, (ending on 1000), while
    the fax-number was 0151 708 0606, (ending on 0606). I didn’t see any
    logic/system in the numbering of the
    phone/fax-numbers, but this might be that I’m a bit caught up in my work.

    And of course I know that this has nothing to do with the CAB, I just
    thought I’d write it down, while I was
    writing, so to speak.

    Because I think that the fax-number was maybe a bit odd.

    And if the phone/fax-numbers are a bit odd, like it doesn’t look like
    a phone-number for a big law-company,
    since companies phone-numbers, oftern end on like 1000, and other
    even numbers, so to me it really
    looks a bit strange, that the CAB-representative, didn’t notive that it was
    an uneven number he was
    reading to me, because I would imagine that most law-firms phone numbers are
    even, or at least not
    as odd as I think the EAD fax-number, could be said to be.

    So I think this makes it a bit more strange that the CAB representative gave
    me wrong phone-number that day.

    But this could also be me being a bit caught up in my work.

    It isn’t easy for me to know how often the CAB represenatives are
    calling/reading the law-firm phone-numbers.

    But the representative didn’t seem stressed at all, so one
    could maybe suspect that there was something wrong
    at the CAB since there were so many errors and strange incidents, especially
    with having the lights turned on,
    I thing was really strange, for an organisation that are recieving members
    of the public, like the CAB is.)

    *6. I think the CAB should have the lights on in the parts of their
    > > offices*
    > >
    > > *where members of the public are recieved, and in their other public*
    > >
    > > *areas, during their opening hours. This to insure that contacts
    > > between representatives from the CAB and *
    > >
    > > *members of the public are kept in an atmosphare that one would expect *
    > >
    > > *from a public place. (And not in an atmosphare that one would think*
    > >
    > > *belonged more to a privat place/situation.) I think they should have
    > > the lights on during the opening hours, and that*
    > >
    > > *they should not arrange meetings with members of the public to be held
    > > *
    > >
    > > *with the lights off. (Like they did when I went there for the Duty
    > > Solicitors meeting, and ended *
    > >
    > > *up first sitting waiting for several minutes in the dark, and then
    > > speaking with *
    > >
    > > *the CAB representative for several minutes in the dark, on 5/4).*
    > >
    > >
    > >
    > > The lights were *partially* switched off as we were closed for lunch. I
    > > switched them on again when I began speaking to you and I admit that
    > > they perhaps should have been left on fully in order to create a
    > > professional atmosphere.
    > >
    >

    *New complaint:*

    The representative says that the lights were partially switched off.

    But when I was ‘buzzed’ inside, after ringing the button by the CAB
    entrance-door twice, I grabbed a folder on the
    reception-desk, which was unpopulated.

    There also was a young girl, like eleven or twelve years old maybe, sitting
    in the stair-case, alone, for no appearent
    reason, right outside the the hall where the CAB enterance-door is.

    So this also added to the surreal experience of the meeting at the CAB, that
    day, since the State House, is an office-
    building I thought.

    And then the lights were off at the CAB.

    And there were no people present there.

    I buzzed in by a man, who I don’t think presented himself, and it must have
    been from an office at CAB then, I reackon.

    Because there no people at all there, no members of the puplic, and no
    representatives from the CAB.

    And it was dark.

    I grabbed a folder (‘A Merseyside Empolyement Law’-folder), from a
    folder-display on the reception-desk.

    I sat down in the chairs around the TV-set. In the waiting area. (I don’t
    think the TV was on).

    Then I tried to read the folder, but it was to dark, it was like twilight so
    to speak, so it was to exhausting
    for the eyes to focus enough to read the folder, so I just had to give it
    up, and wait for someone to appear.

    And then the CAB representative appeared, maybe after five minutes, or
    something like that.

    And then he started appologising, since he hadn’t called me to inform about
    the cancelation of the meeting.

    And then we were discussing why the meeting was canceled, what he would
    advice me to do, that was
    to call the EAD company the same day.

    And I think that this could have been why I was given the wrong
    telephone-number perhaps, because I
    don’t think the representative turned on the lights before reading the
    phone-number.

    Because I remember, that it wasn’t untill the meeting was almost finished,
    that the representative,
    went to get me another folder from the folder-display at the reception-desk.

    But I declined, since I had already grabbed the folder on my way in.

    And the representative turned on the lights, which were on the way to the
    folder-display.

    It seemed a bit sureal and peculiar, to have the meeting in the dark.

    I think the representative should have turned the lights on before the
    meeting.

    In fact, I think the CAB, should have turned the lights on, before leting me
    in to their reception
    area.

    I’ve been working myself, as a food store manager, and other positions, in
    one of Norways
    biggest food-store chain, and also a few years in other food stores before
    that.

    So I’ve been working for close to fifteen years as a the food-store
    business, and it would never
    had crossed my mind, to not turn on the lights in the shop, before leting
    the customers in.

    If I had let the customers walk aroung in the shop with the trolleys,
    started to scan the goods
    in the check out, and then, right before I was going to tell them how much
    the customer had
    to pay, then I would get up from the check-out, and to the entrance of the
    shop, and then
    turn on the light.

    If I had done something like that as a food-shop manager, I don’t think I
    would kept my job
    for a very long time, and it would have seemed totally out of line, and very
    unprofessional,
    or I think I would even have to say extremely unproffesional.

    It’s just one of those things one don’t do.

    So for a thing like this to happen, like it did that day at the CAB, I would
    have to say, that
    something must have been wrong.

    And now, when I’m writing this, I’m beginning to think, that the reason,
    that the representative,
    read me the fax-number, and not the phone-number to the EAD-company, must
    have been,
    that the lights were still turned off, causing that it was to dark to be
    possible to read clearly,
    resulting in the representative reading me the wrong phone-number.

    And also remeber it clearly, that the representative, didn’t turn on the
    lights at the beginning
    of the meeting, like the representative claims in the e-mail I’m answering
    to now, but the
    representative turned the lights on, at the end of the meeting, as I remeber
    it, and also like
    I wrote in the explanation-file, that I sent with as an enclosure together
    with the orginal
    complaint to Complaint & Policy Officer Saffron Follows on 23/5.

    So it’s clear to me that the CAB representative, General Unit Coordinator
    Kristian Khan, is
    lying when he says that he ‘switched them [the lights] on again when I began
    speaking to you’,
    like he is claiming in the e-mail I’m answering to now.

    This is clear to me from three reasons, I remember that he switched the
    lights on at the end
    of the meeting, I’ve also written this in the explanation I sent Saffron
    Follows on 23/5, and
    also it seems to me that the problem with the CAB-representative, reading me
    the fax-number
    to the EAD, instead of their phone-number, must be due to the problems with
    the lights being
    turned off, in a way that made it impossible to read clearly, in the
    reception, waiting and
    main public meeting (that is where the CAB-solicitor usually sits, to give
    advice to the
    members of the public, when their turn to get advice is due) area.

    I’d like to clearify when the lights were switched on, they switched on in
    the last half of the
    meeting, like a bit after half of the meeting had passed.

    So that one can say that it was about one third, left of the meeting, when
    the representative
    turned the lights on.

    So he did it in while the meeting was being held, and at some time in the
    last half of the meeting.

    I hope it’s possible to understand what I mean.

    It was under no circomstance, at the beginning of the meeting, that the
    representative turned on
    the lights.

    And I also think’s unacceptable to let people in to the CAB, at all, without
    turning no the lights first.

    They shouldn’t let people wait in the waiting area, while the lights are off
    at the CAB. (So that it’s not
    possible to read).

    (And from a customer-support perspective, I also think someone should
    receive the people that
    are being buzzed in, and not let them wait for five to ten minuttes first (I
    think it must have been),
    like they did on this day.)

    And this, that the CAB-representative, is lying, I think is very serious,
    and I think it should
    be dealt with in a formal way.

    I also think that this, not having turned on the lights, might have been
    conected with the
    litle girl, just sitting, for no reason, in the stair-case, outside of the
    CAB, and then
    with the lights off at the CAB, I think this could have been some kind of
    set-up in
    connection with mob/mafia, that I have been having some problems with in
    Norway
    and Britain, and which is connected with the work-case, that I was
    contacting the
    CAB and the EAD, to get advice on, regarding the founding of (if I was
    eligable
    for legal aid or not).

    So I think that also the Police should be brought into this, and I will do
    that myself, in
    a meeting that is already scheduled, that I’m having regarding these cases,
    with
    the Merseyside Police, in the beginning of next month.

    So, I must really say, that I think you should investigate the lying and
    also the other
    strange situations that occured, with the ‘set-up’, with the girl in the
    stair-case, and
    the lights being turned off.

    And also with the canceled meeting, and the other points mentioned in this
    e-mail.

    Also the fact that the solcitior, I think she is, the woman with the dark
    hair, in her
    fourties I think, that is working at the Dale St., CAB.

    I thought it was peculiar, that she would appear, right before I went out of
    the offices,
    to just stand in the reception-area, by the chair there (I guess it must
    have been
    a chair there). And then just look out in the air, and not doing any
    work-tasks,
    but just looking out in the air, in the hight of my face/eyes, as like to
    monitor
    the expression on my face or something like that.

    It was very surreal and peculiar, it was like she ‘scanned’ almost, the
    expression
    on face, how I looked, when I went passed her, and out of the CAB-offices,
    when
    the meeting was finished.

    I don’t think she returned my salutaion, I seem to remember that I noded to
    her
    at least, but she just stood there like carved in stone, I think one could
    say.

    (This should be more thoroghly explained, in the explanation, that I sent
    Saffron Follows on 23/5, regarding if I saluted or not, like I seem to
    remember
    that I did now.)

    *7. I think that the CAB should have informed before the meeting with the
    > > *
    > >
    > > *Duty Solicitor from Morecrofts on 27/2, that the Morecrofts Solicitors
    > > firm*
    > >
    > > *only accepted payment from private founds. And that Morecrofts didn’t
    > > accept founding founded by the legal aid-*
    > >
    > > *programme, like the Duty Solicitor from Morecrofts, Eleanor Pool,
    > > informed*
    > >
    > > *me of on 22/3.*
    > >
    > >
    > >
    > > Please see response to Question 3.
    > >
    > >
    > >
    > > *8. I think that the CAB should have informed me before the meeting with
    > > *
    > >
    > > *Duty Solicitor Eleanor Pool from Morecrofts there on 27/2, that the *
    > >
    > > *meeting only was scheduled to last for thirty minutes. I wasnt made
    > > aware of this, untill Eleanor Pool first informed me of this when *
    > >
    > > *the thirty minutes had passed.*
    > >
    > >
    > >
    > > As far as I am aware, clients are advised that the Duty Solicitor
    > > service is a “free first 1/2. I can confirm that both Reception staff and
    > > myself make clients aware of this at the time of booking the
    > > appointment.
    > >
    >

    *New complaint:*

    I wasn’t made aware of this, that the meeting was only sheduled to last for
    30 minutes, at all, before the meeting.

    > >
    > > *9. I think the CAB should have explained to me about the legal aid
    > > system, *
    > >
    > > *and how it works, before they set me up for the meeting with Duty
    > > Solicitor*
    > >
    > > *Eleanor Pool from Morecrofts there on 27/2. Especially since this was
    > > an employment-case (like I told them that the *
    > >
    > > *police had told me to tell them that it was). *
    > >
    > >
    > >
    > > Please see response to Question 3.
    > >
    > > **
    > >
    > > *10. I also think that the solicitor I got to speak with on the phone
    > > (about when*
    > >
    > > *one would need a criminal solicitor), when I was at the CAB on 20/3,
    > > should*
    > >
    > > *have explained to me what her name was, and which solicitors firm she
    > > was *
    > >
    > > *calling from. I was put in a room at the CAB, and told to wait untill
    > > the solicitor called me.*
    > >
    > > *But when I answered, I picked up the phone and said ‘yes hello this is
    > > Erik*
    > >
    > > *Ribsskog speaking’, but the solicitor didnt say eighter what her name
    > > was*
    > >
    > > *or the name of her company was, she just asked what my questions were.*
    > >
    > > * Also, when I had finished speaking with the solicitor on the phone,
    > > then *
    > >
    > > *the CAB advisor had starting speaking with another member of the public
    > > *
    > >
    > > *there, without informing me that our meeting was finished, and without*
    > >
    > > *me being alowed to finish explaining why I had gone there.*
    > >
    > > *I had gone there to ask about two things. *
    > >
    > > *1. About when one needs a criminal advisor, and 2. how the legal aid
    > > system works. *
    > >
    > > **
    > >
    > > *But I only got to tell about the first point, before I was put in the
    > > room to *
    > >
    > > *wait for the phone from the solicitor. Without me first being informed
    > > that *
    > >
    > > *my meeting with the CAB advisor had finished.*
    > >
    > >
    > >
    > > If the solicitor failed to give her name then I am afraid that I do not
    > > see how the Bureau was to blame for that. We cannot be held responsible
    > > for what a solicitor does or does not do. You state that you attended
    > > CAB on 20th March 2007 and spoke to a criminal solicitor by phone, and
    > > then asked us about Legal Aid and was advised to check the CLS
    > > Eligibility calculator. If the Bureau was fully booked on that day then
    > > you may well have been advised to check this calculator as we like to offer
    > > some “signposting” advice that will enable the client to undertake some
    > > work/research on this case prior to their appointment at the Bureau. The
    > > CLS calculator advised that it could not assist you as you wereself-employed and so
    > > you returned to the CAB and was given the appt. 5th April 2007.
    > >
    >

    *New complaint:*

    I didn’t ask to speak with a criminal solicitor, but I asked advice on when
    one needed a criminal solicitor, since Moorecrofts had said
    I’d might need one, in the letter, enclosure X, that I sent Follows.

    My complaint was, that the solicitor, working with you, the woman with the
    dark hair in her forties I think, didn’t tell me
    that our meeting was finished, before she left to start helping another
    member of the public.

    So, she didn’t give me the oppertunity, to explain, that I had more
    questions, which I would have made clear, if she had told
    me, that the meeting was finished.

    And I also think, that the solicitor, that the CAB got to call me, while I
    was there, should have interduced herself, when she
    called. (And also said which company she representated).

    Because then I would know which person it was that gave me the advice, and
    this could be useful to know, eg. if there were
    some problems with someone being given wrong advice etc.

    Thats why I think the solicitors calling to the CAB to give advice to a
    member of the public, should interduce themselves, and
    say which company they are working for.

    > >
    > > *11. So I think that the CAB advisor should have told me that the
    > > meeting*
    > >
    > > *there on 20/3 was finished, before ending the meeting.*
    > >
    > > *Since this would have given me the chance to explain that there were
    > > more *
    > >
    > > *things that I wanted to bring up in the meeting.*
    > >
    > >
    > >
    > > It would seem that there was no availabilty for you to see an adviser on
    > > 20th March 2007 and this may explain why you were only given “signposting”
    > > advice i.e. be allowed to talk to a solicitor on the phone and then be
    > > given the CLS calculator website.
    > >
    >

    *New complaint:*

    Yes, I was let to speak with an advisor, but the advisor ended the meeting,
    without informing me that the meeting had
    finished, causing, that I didn’t get to bring up both of the issues I had
    intented to bring up in the meeting.

    > >
    > > ————————————————————————————————————————————————————————————————————————————————–
    > >
    > >
    > >
    > >
    > > In conclusion I have investigated your concerns and I hope that you are
    > > satisfied with this response, however you should remain dissatisfied then
    > > you can contact the following:
    > >
    > >
    > >
    > > THE CHAIR
    > >
    > > LIVERPOOL CENTRAL CAB
    > >
    > > 1ST FLOOR
    > >
    > > STATE HOUSE
    > >
    > > 22 DALE STREET
    > >
    > > LIVERPOOL
    > >
    > > L2 4TR
    > >
    > >
    > >
    > > Yours Sincerley
    > >
    > >
    > >
    > > *KRISTIAN KHAN*
    > >
    > > *GENERAL UNIT COORDINATOR. *
    > > **
    > >
    >
    >
    >

  • Untitled Post

    Dear Mr Ribsskog

    I am writing further to your complaint of 23rd May 2007, which was submitted to Saffron Follows, Citizens Advice Complaints and Policy Officer. Ms Follows forwarded the complaint to the Bureau and Kristian Khan, General Unit Coordinator, investigated your complaint and provided a full response to you on 6th September 2007. I understand that you have now requested a review of your complaint and I have now had the opportunity to undertake this.

    I understand that the main points of your complaint were as follows:

    • You feel that you should have been offered a new solicitor appointment after the duty solicitor cancelled the appointment that was scheduled for you on 05/04/07

    • That you were not informed of the name of the Duty Solicitor who was due to attend at the Bureau

    • That you should not have been advised to contact the Duty Solicitor by phone

    • That you should not have referred to a firm of solicitors who were not based in Liverpool

    • That you were given the wrong telephone number for the firm of solicitors

    • That the lights were switched off in the reception area, creating an unprofessional atmosphere and that Kristian Khan is lying to you when he stated in his response that he turned the lights back on when he began to speak to you.

    • That Eleanor Poole from Morecroft Solicitors should have informed you about Legal Aid

    • That you were not informed that the meeting with the solicitor was only to last for 30 minutes

    • That CAB should have explained to you about how the Legal Aid system works

    Having reviewed your case and spoken to the members of staff concerned I have reached the following conclusions.

    Mr Khan did not rebook a solicitor appointment because he followed normal Bureau procedure by providing you with the phone number of the solicitor who had failed to arrive so that you could speak to him directly. Mr Khan did this to ensure that you received advice from a solicitor with immediate effect and were not too inconvenienced by the solicitor failing to attend. Mr Khan did not feel that it would be appropriate for to you wait for the next solicitor appointment as Employment cases can have deadlines by which certain actions need to be taken. Had you simply been rebooked for the next appointment then there would be a risk that you may have missed legal deadlines and Mr Khan did not wish for you to suffer any prejudice. I am satisfied that Mr Khan acted correctly and do not uphold this element of your complaint.

    It may be useful here to explain how the Duty Solicitor scheme works. The solicitors who come to the Bureau are from different firms of solicitors around the city and come to us on a voluntary basis. We do not employ these solicitors. We operate this scheme to try and increase community access to specialist legal advice by facilitating a free half hour session with a solicitor.

    The CAB does not generally know the names of the solicitors who attend at the Bureau, only the name of the firm from which they are sent. That is why we were unable to provide you with the name of the solicitor and I do not uphold this aspect of your complaint.

    The firm of solicitors who you were given the number of are based in Liverpool and Mr Khan, in his reply to you of 6th September provided you with their full address to illustrate this point.

    Mr Khan has admitted to you in his reply of 6th September that he did accidentally provide you with the fax number of the firm of solicitors instead of the phone number and has apologised for this error. I would also like to offer my apologies for any inconvenience that this may have caused you.

    The lights were partially switched off in the Reception area as we were closed for lunch for clients who did not have an appointment. Mr Khan maintains that he did switch the lights back on when he began to speak to you. May I offer my apologies if you felt that this presented an unprofessional impression of the Bureau, this was not intended.

    With regard to Eleanor Poole not informing you about Legal Aid, this is not something the CAB has responsibility for. The aim of our duty solicitor scheme is to facilitate a free, half hour interview with a solicitor. I have spoken to Reception staff who have informed that they do inform clients when booking duty solicitor appointments that the interview does last for 30 minutes and I have no reason to doubt that this did not occur on this occasion. If this was the case then please accept my apologies. If a client needs further advice beyond this free, half hour interview then any costs, fees

    etc need to be discussed between the client and the solicitor. If the solicitor did not inform you of Legal Aid then this is not the fault of the CAB.

    I trust that I have dealt with all aspects of your complaint, however if you do still remain dissatisfied you are entitled to ask for a further review to be conducted under the direction of the chief executive of the national association, Citizens Advice, the contact details being:

    The Complaints Officer

    Citizens Advice

    Myddleton House

    115 – 123 Pentonville Road

    London

    N1 9LZ

    Yours sincerely

    PATRICK KENT

    CHAIR – TRUSTEE BOARD

    LIVERPOOL CENTRAL CAB