Stikkord: Liverpool Housing Trust
-
Jeg sendte en e-post til Tpas
Gmail – Problems with LHT/Fwd: Security Issues 
Erik Ribsskog
<eribsskog@gmail.com>
Problems with LHT/Fwd: Security Issues
Erik Ribsskog<eribsskog@gmail.com>
Tue, Jan 29, 2013 at 3:07 AMTo:
Info <info@tpas.org.uk>Cc:
Lars Aasen <lbf@lbf.no>, Harry Erwin <harry.erwin@sunderland.ac.uk>, l.kennedy@easylaw.co.uk, “hv-02.kontakt” <hv-02.kontakt@mil.no>Bcc:
LHT Customer Service <csc@lht.co.uk>Hi,
I’ve sent a complaint about the Neighbourhood Team Leader, to the Managing Director, at LHT.And then I get a response, to this complaint, from the person I’m complaining about.
Then it’s something wrong at LHT, I think.The e-mails are being sent to the wrong people there.
So perhaps this is a case for Tpas and/or Leieboerforeningen?Best regards,
Erik Ribsskog———- Forwarded message ———-
From: LHT Customer Service <csc@lht.co.uk>Date: Mon, Jan 28, 2013 at 5:05 PM
Subject: Security Issues
To: “eribsskog@gmail.com” <eribsskog@gmail.com>Dear Mr Ribsskog,I write in response to your recent email dated 27 January 2013.I’m sorry if you feel that my previous letter was impolite, it was not intended to be. Our concern is simply to prevent inappropriate emails being sent to our employees.We have not made any reference to your account having been hacked. What we have said is that you have previously made us aware of security issues around your account. Since we are continuing to receive inappropriate emails from your account, which you now
inform us were not sent by you, then I would suggest that there are indeed security issues of some sort relating to your email account. We received a further inappropriate email from your account shortly after your last email on 27 January. We would again
welcome the opportunity to discuss these issues with you, but we are respectful of your wish not to attend a meeting with us.The most recent email was more direct in content, and constitutes nuisance behaviour directed at our employees (whether this was perpetrated by yourself or by peoplewho are targeting you). Therefore we will be contacting the police to discuss the situation to see if there is anything we can do to resolve this. You have informed us that the emails are not sent by you and that you have informed the police of this in the
past, so hopefully we will have more luck in raising these issues with them. I do not want to block your email address at this point as it is your preferred method of communicating with us, but if we can’t resolve the nuisance emails then we need to consider
the best ways to prevent this.You have mentioned in your email that this situation is causing you distress. Please be assured that it is not our intention to cause any upset. However, I hopethat you understand that we are required to follow up on suspect correspondence primarily out of a duty of care to our employees, but also to see if we can provide support to yourself if you are being targeted.
I would like to share with you the content of the correspondence we received from your account, as I feel that you should be aware of the sort of thing that isbeing sent in your name. However, I do not want to do this without some assurances that you will not post these on your blog, as I do not want the officers named in the correspondence to become potential targets for the internet ‘trolls’ which appear to be
targeting you.I would also confirm that the letters you have received were in fact sent by Royal Mail, but we do not generally use stamps due to the number of letters we sendout. We have what is known as a franking machine which keeps a record of the letters we send out and prints a code on the envelope so that Royal Mail can charge us accordingly, so please do not be alarmed by this.
ThanksAllan EveleighNeighbourhood Team LeaderLiverpool Housing Trust211 Walton RoadLiverpoolL4 4AJTel:01928796000
Email: csc@lht.co.ukWeb:Liverpool Housing Trust is part of Symphony Housing Group******************************
****************************** **********
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
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Jeg sendte en ny e-post til LHT
Gmail – To Managing Director Sue Westwater/Fwd: To: Allan Eveleigh, North Neighbourhood Team Leader, Complaint Reference Number 734494//Fwd: Complaint/Fwd: Undeliverable: Re: Reply
Erik Ribsskog
<eribsskog@gmail.com>
To Managing Director Sue Westwater/Fwd: To: Allan Eveleigh, North Neighbourhood Team Leader, Complaint Reference Number 734494//Fwd: Complaint/Fwd: Undeliverable: Re: Reply
Erik Ribsskog<eribsskog@gmail.com>
Sun, Jan 27, 2013 at 12:06 AMTo:
LHT Customer Service <csc@lht.co.uk>Cc:
Info <info@tpas.org.uk>, LbF Leieboerforeningen <lbf@lbf.no>Bcc:
Harry Erwin <harry.erwin@sunderland.ac.uk>, l.kennedy@easylaw.co.ukHi,
I’m refering to the attached letter, from Allan Eveleigh, (from 24/1), which I recieved yesterday, (Friday).I’ve read an advice once, that if I’m not sure who to send to, then send it to the top.
So I thought I’d send this to the Managing Director.
Because I think Mr. Eveleigh is a bit inpolite, in his letter.
Since he is accusing me of sending e-mails of a personal nature, to your staff.
I haven’t done that.In July or August, (I think it must have been), LHT invited me, to a meeting, at your Kirkdale office, and I thought this was to discuss the problems with the electricity and heather etc., which I had reported to you.So I was shocked, when I got to the meeting, and LHT wanted to discuss adoption!!!I explained that I hadn’t sent you any e-mails about adoption.
But that it must have been someone in Norway, (I guess), who terrorise me.I’ve recieved a lot of spoofing myself, (like this is called), and I’ve tried to report it, to the Police, but without much results, so far.
The Police have acused me of sending personal e-mails, to Ingeus, (which I haven’t sent).
So I send a copy of this e-mail to my lawyer.And even if someone are sending e-mails, in my name, it doesn’t mean my e-mail account has been hacking.
Hacking and spoofing isn’t the same.
I’m sure LHT have an IT-department, which you can contact.
Your IT-department should be able to explain more about this, to you.And they should also be able to find out more about who has sent these funny e-mails, in my name, (by using e-mail tracking systems etc).I have a degree in IT, so I thought it was a bit inpolite, (like I wrote in my previous e-mail), that LHT wanted to ‘drag’ me, to your Kirkdale-office again, to discuss IT.
(Especially after the embarrasing adoption-meeting, which you invited me to there, last summer).So I rather want to keep this in writing, if that’s alright.
Because, (like I wrote in my previous e-mail), then this doesn’t take that much of my time.
And I think landlords should mainly stick to ‘landlord-stuff’, like I wrote in my previous e-mail.Also, the last two letters from you, I’ve gotten delivered on my door.
That freakes me out a bit, I must admit.
I don’t like it that the Landlord/Housing Trust goes to close, (especially now, after all the problems which have been, which I’ve complained about, and which I’m really trying to calm down, since I need this appartment, since it’s the only appartment I have, really).Why don’t you send the letters with the post, I’m wondering.(It seems to me, who earlier have collected stamps, (as a boy, in the 1970’s and 80’s), that these letters from you, haven’t been sent in the post.
So I’m just a bit currious about this.
It seems you are very interested in me then, if you go with the letter on my door yourselves, i think.
Just to try to level about this).
Other than that, I’m happy now, since I’ve finally gotten a key to the gate, and can enjoy my freedom a lot more, than before, when I sometimes wondered if I would be able to get passed the gate, (when I got home), when I was out.
Thans again for sorting the problem with the key to the gate!I hope what I tried to explain about, in this e-mail, was possible to understand.
Yours sincerely,
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Fri, Jan 25, 2013 at 4:48 AM
Subject: To: Allan Eveleigh, North Neighbourhood Team Leader, Complaint Reference Number 734494//Fwd: Complaint/Fwd: Undeliverable: Re: Reply
To: LHT Customer Service <csc@lht.co.uk>
Cc: Info <info@tpas.org.uk>, LbF Leieboerforeningen <lbf@lbf.no>Hi,
I’m refering to your letter of 18/1, (which I attach a scanned copy of), which I recieved earlier this week.You ask if the matter has been solved to my satisfaction.Yes, I’m happy I’ve finally gotten the key to the gate, but I still want to comment about, on a few other things.1. The gate.You write in your letter that you belived that the key to the gate was no longer in use.
But in the forwarded e-mail, (which I send in this e-mail), I twice, (on 12/9 and 14/9), complained to your LHT-collegue Shirley McFarlane, about that I hadn’t been given the key to the gate.
And I also explained about this, to Housing Manager Sarah Vermiglio, when she ‘sneaked in with the electricians’, on 10/9.Also, I think LHT should have investigated how the gate worked, when you bought these former appartments for the elderly, a few years ago.
It seems LHT have just bought Keith Court, but you haven’t learn how the gate works, and it was also a community care-microphone, in the appartment, when I moved in.
So LHT haven’t done their job, when they bought Keith Court, I think.Also, there is a code-display, on the gate.
But Housing Officer Sarah Vermiglio told me, on 10/9, that the code isn’t being used any longer.Then it’s confusing, to have a code-display, beside the gate, I think.New tenants might think they’ve not gotten the code then, when the problem really is that they haven’t gotten the key.On 11/9, I saw a person, (who I then thought was a drunk), urinating on his fingers, outside the gate.
This could be because he couldn’t open the gate any longer, with his fingers, so he needed to warm them, by urinating on them, it seems to me now.
If that person, (who I called the Police and e-mailed the Council about), had gotten a key for the gate, then that wouldn’t have happened.LHT should inspect the property they buy, and learn how things like the gate works, when they buy new buildings, I think.
Someone haven’t done their job here, I think.2. The outside lampThe lamp haven’t been fixed yet, I noticed today.3. The electrician fixing the outside lampYour in-house electrician, (I think he is), knocked on my door, to ask which lamp it was, that needed to be fixed.
But this lamp was in the court.
So that wasn’t to do with my appartment.I don’t work in LHT.
I used to work as a Shop Manager.
If one of the custommers reported that one of the frezers were broken.
Then I wouldn’t have sent the repair-guy on the custommers door, to ask which freezer, that the custommer meant.
I would have the custommer about this, and then explained this, to the repair-guy.So LHT should ask me which lamp I meant.
And then explain this to the electrician.LHT should understand what they are doing, I think.
But if you send the electrician, on my door, then someone aren’t doing their job, I think.
If I as a Shop Manager had sent a repair-guy, to a custommer, who lived close to the shop I ran, to ask questions about the repair.
Then I would have been fired, I think.This was an invasion of my privacy, I think.
And is this an in-house electrician?Then he should explain that he works in LHT, I think.
And he should at least make an appointment, if he needs to knock on someones door, to ask questions about a repair.
Then it would have been alright, I think.
I’m not used with getting unanounsed visitors, from where I lived earlier.
It has always been an apointment made, before the visit.
Or else it’s inpolite, I think, to just knock on someone’s door, (and invade their privacy), without an apointment.And I don’t work in LHT, so this was like some kind of unanoused inspection, by LHT, I think.
And the lamp still isn’t fixed.Landlords have a bit power over their tenants, sine housing is a primary need.
So landlords shouldn’t go to close, I think.
Other places I’ve lived, visits from landlords have always been anounced, in letters, a long time in advance.
Once place I lived for eight years, and the landlord was only there once, and it was anounced many weeks in advance.4. Letter from Housing Officer Sarah VermiglioEarlier this week, I got a letter from Housing Officer Sarah Vermiglio.
(Which I attach a scanned copy of).She wants me to go to LHT, in Kirkdale, tomorrow, to discuss IT-security.
That’s very strange to me.
Like I explained under point 3, I lived one place, (in Oslo), for eight years, and the landlord was only in my flat once, during these eight years.I don’t understand what LHT want with me, at your office, in Kirkdale, tomorrow.
To discuss IT-security?????I have a degree in IT!!!This is an insult.
And a total irrelevant thing for a Landlord to use their time on.Why this interest in my IT-skills?It’s very strange I think.
It’s an insult to me, who have a degree in IT.
And also an insult to the academies I’ve studied IT/Information Management/Computing I think.
(That’s University of Sunderland, Oslo University College and Norwegian College of Information Technology).A Landlord should stick to Landlord-stuff, I think.
You want me discuss IT-stuff?You’ve earlier dragged me there to discuss adoption!!Have the World gone insane.
I have better use of my time than going to your office, to entertain your staff, with conversation.You have no respect for people, when you drag them to your office, to discuss things they aren’t interested in discussing.
That’s very harassing.
I therefore also copy this e-mail to my Ecommerce-lecturer, Dr. Erwin, at University of Sunderland.
If I wonder about IT-security I would have sent him, (or one of my other lecturers), an e-mail.
Or Googled it.
Why do want to have meetings with your tenants, about things that are completely irrelevant, to the tenancy.
This seems very odd to me.5.You refer to my appartment, as a ‘flat’, in your letter.
But this apparment has an enterance-door, at the ground floor, and then a stairs, up to the first floor, where the rest of the apparment lays.
So this appartment is anything but flat, really.
Why do you call it flat, I was wondering.6.I had some other complaints as well.There was no carpet, in the stairs or bedroom, when I moved in.
But there are stains, after carpet-glue, (I think it must be), both in the stairs and in the bedroom.And the smoke-detector was fitted badly, by one of the electricians, on 10/9.
(I wonder if this was an in-house electrician?He showed up with Sarah Vermiglio, on 10/9.
But he only managed to install a smoke-detector, (although it didn’t look fine).But he couldn’t fix the electricity, so he called on a second electrician.
Who sat in a car, outside Keith Court, I think.
And he had to replace a broken trip-switch, in the fuse-cabinet, I think it was.So maybe you should have let that electrician put up the smoke-detector, as well.
Because that’s what I had in mind.
When the electrician had to go to my apparment, to fix the electricity.
Then he could put up the smoke detector, while he was here, I thought.
But your in-house electrician, did this.
And the result wasn’t fine at all.
But I don’t want that guy here again.
The Housing Officer sneaked in with the in-house electrician.And I thought this was an invasion of my privacy, and an unanouced inspection.
I don’t want any more stuff like that.
And the missing carpets doesn’t bother me that much.I’m not that snobbed.
I’m just avarage snobbed, I think.
So I’d much rather don’t have carpets in the stairs and bedroom.
Than having repair-guys/handy men here.
Because guys like that are often rude, since I’m from Norway, I think.
And they often don’t put their heart in their job, I think.So I don’t want people like that, in my appartment.
And I don’t want to use time on those repairs now.
Because there has been so much stress, with LHT from before.I like it better when the landlord visits the flat once in eight years.
Than here, where I’ve been called to three meetings, and had one inspection, and one electrician on my door, in eight months.
It’s like I have to use 50 times as much time on my landlord here, than the place in Oslo, where I lived, for eight years.
That’s harassement and almost terror, I think.
So please no more ‘funny’ meetings now.
After all this stress, I want to now calm it down.
Maybe I’ll go to a meeting, at your Kirkdale office, in eight years time.But why ‘all the time’?
Why are you so interested in me?
I think this is bullying and harassment.
It has become a nightmare have LHT as a Housing Trust, I think.
Please get a grip.
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Fri, Sep 14, 2012 at 8:49 PM
Subject: Complaint/Fwd: Undeliverable: Re: Reply
To: SMcFarlane@lht.co.uk
Cc: info@tpas.org.uk, “emb.london” <emb.london@mfa.no>, Liverpool Direct <liverpool.direct@liverpool.gov.uk> Hi,
some boys were calling at the calling on my door three times now.
I was just at Farmfoods and spent the voucher I got in the post from you today, so I know the gate was closed.The old guy in 9 Keith Court said it was some ‘boys’.
So I think the lock should be changed in the gate.
But I haven’t gotten a key for it.
Because I checked all the six keys I got from you, when I moved in, in May.And none of them worked on the gate.But the lock isn’t proper so one can get in without a key.And the code-display is a bit confusing.If one get the wrong keys, and no information.
It maid me think I needed a code, like I’ve reported to you earlier.
Just as an update.
Thanks again for the voucher 🙂Best regards,
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Sep 13, 2012 at 11:49 AM
Subject: Fwd: Undeliverable: Re: Reply
To: McFarlane Shirley <SMcFarlane@lht.co.uk>
Cc: info@tpas.org.ukHi,
I send this to you since it was some problems with your other e-mail it seems.Hope this is alright!
Best regards,
Erik Ribsskog———- Forwarded message ———-
From: <postmaster@symphonyhousing.org.uk> Date: Wed, Sep 12, 2012 at 7:51 PM
Subject: Undeliverable: Re: Reply
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Subject: Re: Reply
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X-Display-Name: LHT CSC Duty Managers———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
To: LHT CSC Duty Managers <LHTCSCDutyManagers@symphonyhousing.org.uk> Cc: <info@tpas.org.uk>
Date: Wed, 12 Sep 2012 19:54:02 +0100Subject: Re: Reply
Hi,it says in your letter that I’d get a voucher in the New Tenant Meeting.
So that should be at your office then I think.It says in your letter: ‘To show our appreciation for your time, if you complete and return our New Tenant Survey to us we will give you £10 in high streets vouchers at _your_ New Tenant Visit within the next few weeks’.I’ve marked ‘your’, because it should be _mine_ visit at your office then, surely.
And not your visit at my address.
It’s like an inspection I haven’t asked for this, I think.
And an invasion of my privacy.
I didn’t like that.This seems strange to me.Sarah didn’t even want the form.
That was supposed to go to another office, she said.And your letter, with the quote in was from 6/9.So it makes no sense, because Sarahs visit was on 10/9, two or three days after I got the letter.I don’t this add up, because she didn’t want to give me a voucher.
And she didn’t want the form that came with the letter with the quote.
So this is something akward, I think.I think you should treat people like adults.People don’t need visits like this.
Get a general enquiry e-mail, and they’ll just send you an e-mail if they wonder about something.Sorry if I’m harsh, but I’ve rented both in Norway and the UK a lots of times earlier, and have never heard of New Tenants Visits.I’m not sure if I think that’s a good idea, with those meetings.
It’s like you patronise people, then I think.I haven’t gotten a key for the gate.
But the lock is very easy to open with ones fingers, without a key.
So the security isn’t fine.I think you should inform people when they move in that the code isn’t being used.I can try to paint the roof myself, after the electricians.
I don’t want to be unreasonable, and ask you to send repair-people here all the time.So that’s alright.
I just don’t want to get the blaim for this bad repair at a later stage.I also think you should put a general enquiry e-mail address on your web-site.
Sarah told me you bought these flats from Serenity, some years ago.
And that Serenity used them for older people.
But you rent them to ‘normal’ people.
But the community-care-system is in all rooms.
You should inform people when they move in, that the community care system is from Serenity.I don’t understand why you kept that community care-system.The people at their central can hear anything that’s being said in the flat, I think.
And when I moved in, I didn’t understand what does strings were, and I pulled one to see what they were connected with and someone started talking to me on the community-care.
I think this is a bit strange.But anyway, thanks very much for your e-mail.
Like I told Sarah I never thought I’d live this close to Goodison Park.
My mother was an au-pair in the UK, in the late 60’s, and she supported Everton.
So I also started supporting Everton, since I lived with my mother, in the 70’s.So it’s very fun to have a view to Goodison Park, I think 🙂
Thanks again for your e-mail!Best regards,
Erik Ribsskog
On Wed, Sep 12, 2012 at 7:33 PM, LHT CSC Duty Managers <LHTCSCDutyManagers@symphonyhousing.org.uk> wrote: Dear Mr Ribsskog,Thank you for your email. I would like to take to opportunity to reply to the points you have raised and hopefully resolve any queries.I am sorry for any confusion over the gate security. I have spoken to Sarah who has informed me that the code is no longer in use,but that each resident has been issued with a key to lock/open the gate. Please let me know if you do not have the relevant key.
Regarding your electricity key, LHT do not have any role in providing electricity keys, as this relationship is between the electricityprovider who you select and yourself. If any of your wiring or sockets etc were faulty we would repair these. I am sorry to hear that you were without electricity for a period, but am pleased to hear that you have been able to resolve this.
I have raised the issue of chewing gum whilst speaking to customers with the relevant officer and apologise if any offence was caused.You have asked about why Sarah attended with the contractors. As Sarah explained she was attending to carry out your New Tenant Visit.This is a standard visit which is carried out for new Tenants in the first few months of the Tenancy at the property, to ensure that new Tenants have moved in and are settling in ok, and that the property is being looked after, and basically see if there are
any problems that we can help address. The nature of this visit means that it has to be carried out at the property and not in the office. The reason Sarah came at the same time as the contractors was to try and minimise the disruption to yourself as we are
aware that you value your privacy as you have mentioned. This meant that we only had to disturb you once rather than Sarah coming separately. I hope this clears up any confusion regarding the visit. The reason Sarah didn’t take the form is because this goes
to a separate department in LHT who issue the voucher. I will forward your scanned form to them, and I thank you for taking the time to complete it.I have noted the picture you sent of the smoke detector and I agree that this seems to have been poorly finished. I can arrange tohave this rectified if you wish, but I note that you have said you do not want the contractors to come out again. Let me know if you want us to arrange an appointment to make good the painting.
ThanksAllan EveleighNeighbourhood Team LeaderLiverpool Housing Trust211 Walton RoadLiverpoolL4 4AJWeb:Liverpool Housing Trust is part of Symphony Housing GroupThink before you print******************************
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************************************************************ ********** 5 attachments lht security.jpg
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Jeg sendte en e-post til LHT
Gmail – To: Allan Eveleigh, North Neighbourhood Team Leader, Complaint Reference Number 734494//Fwd: Complaint/Fwd: Undeliverable: Re: Reply
Erik Ribsskog
<eribsskog@gmail.com>
To: Allan Eveleigh, North Neighbourhood Team Leader, Complaint Reference Number 734494//Fwd: Complaint/Fwd: Undeliverable: Re: Reply
Erik Ribsskog<eribsskog@gmail.com>
Fri, Jan 25, 2013 at 4:48 AM
To:
LHT Customer Service <csc@lht.co.uk>Cc:
Info <info@tpas.org.uk>, LbF Leieboerforeningen <lbf@lbf.no>Bcc:
Harry Erwin <harry.erwin@sunderland.ac.uk>Hi,
I’m refering to your letter of 18/1, (which I attach a scanned copy of), which I recieved earlier this week.You ask if the matter has been solved to my satisfaction.Yes, I’m happy I’ve finally gotten the key to the gate, but I still want to comment about, on a few other things.1. The gate.You write in your letter that you belived that the key to the gate was no longer in use.But in the forwarded e-mail, (which I send in this e-mail), I twice, (on 12/9 and 14/9), complained to your LHT-collegue Shirley McFarlane, about that I hadn’t been given the key to the gate.
And I also explained about this, to Housing Manager Sarah Vermiglio, when she ‘sneaked in with the electricians’, on 10/9.Also, I think LHT should have investigated how the gate worked, when you bought these former appartments for the elderly, a few years ago.
It seems LHT have just bought Keith Court, but you haven’t learn how the gate works, and it was also a community care-microphone, in the appartment, when I moved in.
So LHT haven’t done their job, when they bought Keith Court, I think.Also, there is a code-display, on the gate.
But Housing Officer Sarah Vermiglio told me, on 10/9, that the code isn’t being used any longer.Then it’s confusing, to have a code-display, beside the gate, I think.New tenants might think they’ve not gotten the code then, when the problem really is that they haven’t gotten the key.On 11/9, I saw a person, (who I then thought was a drunk), urinating on his fingers, outside the gate.
This could be because he couldn’t open the gate any longer, with his fingers, so he needed to warm them, by urinating on them, it seems to me now.
If that person, (who I called the Police and e-mailed the Council about), had gotten a key for the gate, then that wouldn’t have happened.LHT should inspect the property they buy, and learn how things like the gate works, when they buy new buildings, I think.
Someone haven’t done their job here, I think.2. The outside lampThe lamp haven’t been fixed yet, I noticed today.3. The electrician fixing the outside lampYour in-house electrician, (I think he is), knocked on my door, to ask which lamp it was, that needed to be fixed.
But this lamp was in the court.
So that wasn’t to do with my appartment.I don’t work in LHT.
I used to work as a Shop Manager.
If one of the custommers reported that one of the frezers were broken.
Then I wouldn’t have sent the repair-guy on the custommers door, to ask which freezer, that the custommer meant.
I would have the custommer about this, and then explained this, to the repair-guy.So LHT should ask me which lamp I meant.
And then explain this to the electrician.LHT should understand what they are doing, I think.
But if you send the electrician, on my door, then someone aren’t doing their job, I think.
If I as a Shop Manager had sent a repair-guy, to a custommer, who lived close to the shop I ran, to ask questions about the repair.
Then I would have been fired, I think.This was an invasion of my privacy, I think.
And is this an in-house electrician?Then he should explain that he works in LHT, I think.
And he should at least make an appointment, if he needs to knock on someones door, to ask questions about a repair.
Then it would have been alright, I think.
I’m not used with getting unanounsed visitors, from where I lived earlier.
It has always been an apointment made, before the visit.
Or else it’s inpolite, I think, to just knock on someone’s door, (and invade their privacy), without an apointment.And I don’t work in LHT, so this was like some kind of unanoused inspection, by LHT, I think.
And the lamp still isn’t fixed.Landlords have a bit power over their tenants, sine housing is a primary need.
So landlords shouldn’t go to close, I think.
Other places I’ve lived, visits from landlords have always been anounced, in letters, a long time in advance.
Once place I lived for eight years, and the landlord was only there once, and it was anounced many weeks in advance.4. Letter from Housing Officer Sarah VermiglioEarlier this week, I got a letter from Housing Officer Sarah Vermiglio.
(Which I attach a scanned copy of).She wants me to go to LHT, in Kirkdale, tomorrow, to discuss IT-security.
That’s very strange to me.
Like I explained under point 3, I lived one place, (in Oslo), for eight years, and the landlord was only in my flat once, during these eight years.I don’t understand what LHT want with me, at your office, in Kirkdale, tomorrow.
To discuss IT-security?????I have a degree in IT!!!This is an insult.
And a total irrelevant thing for a Landlord to use their time on.Why this interest in my IT-skills?It’s very strange I think.
It’s an insult to me, who have a degree in IT.
And also an insult to the academies I’ve studied IT/Information Management/Computing I think.
(That’s University of Sunderland, Oslo University College and Norwegian College of Information Technology).A Landlord should stick to Landlord-stuff, I think.
You want me discuss IT-stuff?You’ve earlier dragged me there to discuss adoption!!Have the World gone insane.
I have better use of my time than going to your office, to entertain your staff, with conversation.You have no respect for people, when you drag them to your office, to discuss things they aren’t interested in discussing.
That’s very harassing.
I therefore also copy this e-mail to my Ecommerce-lecturer, Dr. Erwin, at University of Sunderland.
If I wonder about IT-security I would have sent him, (or one of my other lecturers), an e-mail.
Or Googled it.
Why do want to have meetings with your tenants, about things that are completely irrelevant, to the tenancy.
This seems very odd to me.5.You refer to my appartment, as a ‘flat’, in your letter.
But this apparment has an enterance-door, at the ground floor, and then a stairs, up to the first floor, where the rest of the apparment lays.
So this appartment is anything but flat, really.
Why do you call it flat, I was wondering.6.I had some other complaints as well.There was no carpet, in the stairs or bedroom, when I moved in.
But there are stains, after carpet-glue, (I think it must be), both in the stairs and in the bedroom.And the smoke-detector was fitted badly, by one of the electricians, on 10/9.
(I wonder if this was an in-house electrician?He showed up with Sarah Vermiglio, on 10/9.
But he only managed to install a smoke-detector, (although it didn’t look fine).
But he couldn’t fix the electricity, so he called on a second electrician.
Who sat in a car, outside Keith Court, I think.
And he had to replace a broken trip-switch, in the fuse-cabinet, I think it was.So maybe you should have let that electrician put up the smoke-detector, as well.
Because that’s what I had in mind.
When the electrician had to go to my apparment, to fix the electricity.
Then he could put up the smoke detector, while he was here, I thought.
But your in-house electrician, did this.
And the result wasn’t fine at all.
But I don’t want that guy here again.
The Housing Officer sneaked in with the in-house electrician.And I thought this was an invasion of my privacy, and an unanouced inspection.
I don’t want any more stuff like that.
And the missing carpets doesn’t bother me that much.I’m not that snobbed.
I’m just avarage snobbed, I think.
So I’d much rather don’t have carpets in the stairs and bedroom.
Than having repair-guys/handy men here.
Because guys like that are often rude, since I’m from Norway, I think.
And they often don’t put their heart in their job, I think.So I don’t want people like that, in my appartment.
And I don’t want to use time on those repairs now.
Because there has been so much stress, with LHT from before.I like it better when the landlord visits the flat once in eight years.
Than here, where I’ve been called to three meetings, and had one inspection, and one electrician on my door, in eight months.
It’s like I have to use 50 times as much time on my landlord here, than the place in Oslo, where I lived, for eight years.
That’s harassement and almost terror, I think.
So please no more ‘funny’ meetings now.
After all this stress, I want to now calm it down.
Maybe I’ll go to a meeting, at your Kirkdale office, in eight years time.But why ‘all the time’?
Why are you so interested in me?
I think this is bullying and harassment.
It has become a nightmare have LHT as a Housing Trust, I think.
Please get a grip.
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Fri, Sep 14, 2012 at 8:49 PM
Subject: Complaint/Fwd: Undeliverable: Re: Reply
To: SMcFarlane@lht.co.uk
Cc: info@tpas.org.uk, “emb.london” <emb.london@mfa.no>, Liverpool Direct <liverpool.direct@liverpool.gov.uk> Hi,
some boys were calling at the calling on my door three times now.
I was just at Farmfoods and spent the voucher I got in the post from you today, so I know the gate was closed.The old guy in 9 Keith Court said it was some ‘boys’.
So I think the lock should be changed in the gate.
But I haven’t gotten a key for it.
Because I checked all the six keys I got from you, when I moved in, in May.And none of them worked on the gate.But the lock isn’t proper so one can get in without a key.And the code-display is a bit confusing.If one get the wrong keys, and no information.
It maid me think I needed a code, like I’ve reported to you earlier.
Just as an update.
Thanks again for the voucher 🙂Best regards,
Erik Ribsskog———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Thu, Sep 13, 2012 at 11:49 AM
Subject: Fwd: Undeliverable: Re: Reply
To: McFarlane Shirley <SMcFarlane@lht.co.uk>
Cc: info@tpas.org.ukHi,
I send this to you since it was some problems with your other e-mail it seems.Hope this is alright!
Best regards,
Erik Ribsskog———- Forwarded message ———-
From: <postmaster@symphonyhousing.org.uk> Date: Wed, Sep 12, 2012 at 7:51 PM
Subject: Undeliverable: Re: Reply
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References: <9F8082EA1266E846802517982BD49A707C3804A1@MSXMBX-A1.LHT.CO. UK>
Date: Wed, 12 Sep 2012 19:54:02 +0100
Message-ID: <CAGtfns76+ttFPyNMFPnm9hwXDO0cDWzdu__ XUuX0UL0fZUWU6Q@mail.gmail.com >
Subject: Re: Reply
From: Erik Ribsskog <eribsskog@gmail.com>
To: LHT CSC Duty Managers <LHTCSCDutyManagers@symphonyhousing.org.uk>
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X-Display-Name: LHT CSC Duty Managers———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
To: LHT CSC Duty Managers <LHTCSCDutyManagers@symphonyhousing.org.uk> Cc: <info@tpas.org.uk>
Date: Wed, 12 Sep 2012 19:54:02 +0100Subject: Re: Reply
Hi,it says in your letter that I’d get a voucher in the New Tenant Meeting.
So that should be at your office then I think.It says in your letter: ‘To show our appreciation for your time, if you complete and return our New Tenant Survey to us we will give you £10 in high streets vouchers at _your_ New Tenant Visit within the next few weeks’.I’ve marked ‘your’, because it should be _mine_ visit at your office then, surely.
And not your visit at my address.
It’s like an inspection I haven’t asked for this, I think.
And an invasion of my privacy.
I didn’t like that.This seems strange to me.Sarah didn’t even want the form.
That was supposed to go to another office, she said.And your letter, with the quote in was from 6/9.So it makes no sense, because Sarahs visit was on 10/9, two or three days after I got the letter.I don’t this add up, because she didn’t want to give me a voucher.
And she didn’t want the form that came with the letter with the quote.
So this is something akward, I think.I think you should treat people like adults.People don’t need visits like this.
Get a general enquiry e-mail, and they’ll just send you an e-mail if they wonder about something.Sorry if I’m harsh, but I’ve rented both in Norway and the UK a lots of times earlier, and have never heard of New Tenants Visits.I’m not sure if I think that’s a good idea, with those meetings.
It’s like you patronise people, then I think.I haven’t gotten a key for the gate.
But the lock is very easy to open with ones fingers, without a key.
So the security isn’t fine.I think you should inform people when they move in that the code isn’t being used.I can try to paint the roof myself, after the electricians.
I don’t want to be unreasonable, and ask you to send repair-people here all the time.So that’s alright.
I just don’t want to get the blaim for this bad repair at a later stage.I also think you should put a general enquiry e-mail address on your web-site.
Sarah told me you bought these flats from Serenity, some years ago.
And that Serenity used them for older people.
But you rent them to ‘normal’ people.
But the community-care-system is in all rooms.
You should inform people when they move in, that the community care system is from Serenity.I don’t understand why you kept that community care-system.The people at their central can hear anything that’s being said in the flat, I think.
And when I moved in, I didn’t understand what does strings were, and I pulled one to see what they were connected with and someone started talking to me on the community-care.
I think this is a bit strange.But anyway, thanks very much for your e-mail.
Like I told Sarah I never thought I’d live this close to Goodison Park.
My mother was an au-pair in the UK, in the late 60’s, and she supported Everton.
So I also started supporting Everton, since I lived with my mother, in the 70’s.So it’s very fun to have a view to Goodison Park, I think 🙂
Thanks again for your e-mail!Best regards,
Erik Ribsskog
On Wed, Sep 12, 2012 at 7:33 PM, LHT CSC Duty Managers <LHTCSCDutyManagers@symphonyhousing.org.uk> wrote: Dear Mr Ribsskog,Thank you for your email. I would like to take to opportunity to reply to the points you have raised and hopefully resolve any queries.I am sorry for any confusion over the gate security. I have spoken to Sarah who has informed me that the code is no longer in use,but that each resident has been issued with a key to lock/open the gate. Please let me know if you do not have the relevant key.
Regarding your electricity key, LHT do not have any role in providing electricity keys, as this relationship is between the electricityprovider who you select and yourself. If any of your wiring or sockets etc were faulty we would repair these. I am sorry to hear that you were without electricity for a period, but am pleased to hear that you have been able to resolve this.
I have raised the issue of chewing gum whilst speaking to customers with the relevant officer and apologise if any offence was caused.You have asked about why Sarah attended with the contractors. As Sarah explained she was attending to carry out your New Tenant Visit.This is a standard visit which is carried out for new Tenants in the first few months of the Tenancy at the property, to ensure that new Tenants have moved in and are settling in ok, and that the property is being looked after, and basically see if there are
any problems that we can help address. The nature of this visit means that it has to be carried out at the property and not in the office. The reason Sarah came at the same time as the contractors was to try and minimise the disruption to yourself as we are
aware that you value your privacy as you have mentioned. This meant that we only had to disturb you once rather than Sarah coming separately. I hope this clears up any confusion regarding the visit. The reason Sarah didn’t take the form is because this goes
to a separate department in LHT who issue the voucher. I will forward your scanned form to them, and I thank you for taking the time to complete it.I have noted the picture you sent of the smoke detector and I agree that this seems to have been poorly finished. I can arrange tohave this rectified if you wish, but I note that you have said you do not want the contractors to come out again. Let me know if you want us to arrange an appointment to make good the painting.
ThanksAllan EveleighNeighbourhood Team LeaderLiverpool Housing Trust211 Walton RoadLiverpoolL4 4AJWeb:Liverpool Housing Trust is part of Symphony Housing GroupThink before you print******************************
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Jeg sendte en e-post til LHT
Gmail – To Sara Vermiglio
Erik Ribsskog
<eribsskog@gmail.com>
To Sara Vermiglio
Erik Ribsskog<eribsskog@gmail.com>
Tue, Jan 22, 2013 at 3:55 PMTo:
LHT Customer Service <csc@lht.co.uk>Cc:
Info <info@tpas.org.uk>Bcc:
LbF Leieboerforeningen <lbf@lbf.no>Hi,
there’s no problem with the security of my e-mail account.(Like you write in your letter, which I attach a scanned copy of).And if it was, that’s not a landlord-case I think.If my e-mail account had been hacked I would have discussed with the Police.Please stop harassing and insulting me.Erik Ribsskoglht security.jpg
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Her er vedlegget:
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Jeg sendte en ny e-post til LHT
Gmail – New update/Fwd: Update/Fwd: Email confirmation of receipt –
Erik Ribsskog
<eribsskog@gmail.com>
New update/Fwd: Update/Fwd: Email confirmation of receipt –
Erik Ribsskog<eribsskog@gmail.com>
Sat, Jan 12, 2013 at 12:25 PMTo:
csc@lht.co.ukCc:
info@tpas.org.ukBcc:
LbF Leieboerforeningen <lbf@lbf.no>Hi,
today I got a third letter from you this week, (which I attach a scanned copy of), about Test Panel-membership.
I notice that I think it’s a bit much LHT now, for me.
I lost a bit temper yesterday, when the electritian knocked on my door regarding the lamp in the communal area.And I also thought your second letter was a bit vague.I’m sorry I lost my temper a bit yesterday, because of this.
So this third letter gives me a chance to appologise again for losing my temper a bit yesterday.
I think I should wait a year or two before I join any Tenant Panel or things like that.Because I don’t really understand what’s going on at your office now, regarding the second letter I got from you yesterday.
Because this letter was so vague, I think, and also the e-mail wasn’t that spesific.
So I would have wanted to wait a while, until the other ‘LHT-stuff’ which is going on, has calmed down, untill I joined a Test Panel.
Because I feel a bit alienated almost, since I don’t understand the processes you have started, after I sent you some correspondence regarding the gate etc., in the latest week.Hope this is alright, and thank you very much for this invitation to your Tenant Panel.January is the ninth month I live in this appartment, so it isn’t that recently that I became a tenant, by the way.
But that’s no big deal.Thanks very much for the key to the gate, I can enjoy me freedom more now, since I can go out at night without worring about if the gate is going to be possible to open, when I get home.
Thanks again for the help with this!Best regards,
Erik Ribsskog
———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>Date: Fri, Jan 11, 2013 at 9:59 PM
Subject: Update/Fwd: Email confirmation of receipt –
To: csc@lht.co.uk
Cc: info@tpas.org.ukHi,
yesterday I also got a second letter from LHT, I noticed now.(At first I only saw your ‘Repairs Service’-folder, in that envelope.But I saw your letter now since I was going to put the folder away with the other Landlord-files).This second letter was a bit vague, I think, after I’ve read it now.
It only says ‘the matter’, and isn’t specific when it comes to which complaint-issue you mean.It also doesn’t say the date of my complaint/correspondence.
This is a bit strange to me who has gone to business-school.It’s almost like something a bit degenerated, I think.
(Even if I almost didn’t dare to write that.
Because I didn’t want to be inpolite).
I’m very sorry if I’m to frank with my feed-back.But this is frusterating I think, that this mentioned letter is this vague.Sorry again that I thought I had to write the word ‘degenerated’!
Best regards,Erik Ribsskog
———- Forwarded message ———-From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Jan 11, 2013 at 1:20 PM
Subject: Re: Email confirmation of receipt –
To: LHT Customer Service <csc@lht.co.uk>
Cc: Liverpool Direct <liverpool.direct@liverpool.gov.uk> Hi,
that’s brilliant.
There was an electrician here on the door now, regarding the lamp in the court.
I showed him which lamp it was, and he was going to take a picture of it, and get it fixed.I explained it wasn’t to do with this flat really, but with LHT.By the way, like you know, Keith Court is in Keith Avenue, and Keith Avenue sort of becomes Frodsham Street, when it crosses City Road.And in Frodsham St. someone have started trowing garbage-bins on the pavement, it seems.
I guess this is to do with the Council, (or something), so I send a copy e-mail to them.Or else the whole area is going to start to turn into a slum, I think, if people just throw the garbage everywhere.
My grandfather was a councelor, in the municipality of Hadsel, in Northern Norway, in the 60’s and 70’s, and he was on the radio, in Norway, when he quit in that job, and he didn’t like it that people threw garbage everywhere, on the mountain there, I heard when I got the radio-programme in the post, from Norway.So I think I should complain about this a bit.Also, I think it’s strange the electrician contacts me, (on my door), about the repair, in the comunal court/LHT-area.He should speak with LHT about repairs in that area, I think.
That was a bit strange, I think now.
I used to be a Shop Manager in Norway.
And if one of the shops customers complained about something, I wouldn’t have sent a repair-guy on their door to ask whay they meant.I would have talked to the repair-guy myself.So this I thought was a bit strange.
People doesn’t want to report problems then if they have to be like LHT-staff.How could you know I wasn’t out?Hm.
Anyway I send the pictures from Frodsham Street.
And I hope the Council don’t have to send people on my door to sort that problem.Best regards,
Erik RibsskogOn Fri, Jan 11, 2013 at 12:01 PM, LHT Customer Service <csc@lht.co.uk> wrote:Good Morning Mr Ribsskog,Thank you for your email and I am delighted to hear that the gate with key access is working well for you.It is important that the area is maintained to a high standard and therefore we will go ahead with the jobs we have scheduled as a result of your earlier email.I will record on your account that there are no outstanding issues that we have yet to deal with for you. Thank you for your confirmation.Best Regards,Donna SandersAssistant Co-ordinatorCustomer Service CentreLiverpool Housing TrustPriory HouseRuncornWA7 2FSTel No: 01928 796000Email:Web:LHT is part of Symphony Housing Group******************************
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