Gmail – New update/Fwd: Update/Fwd: Complaint to Managing Director Sue Westwater/Fwd: Key to gate (again)
Erik Ribsskog
<eribsskog@gmail.com>
New update/Fwd: Update/Fwd: Complaint to Managing Director Sue Westwater/Fwd: Key to gate (again)
Erik Ribsskog
<eribsskog@gmail.com>
Thu, Jan 10, 2013 at 8:38 PM
To:
csc@lht.co.uk
Cc:
info@tpas.org.uk
Hi,
I’m refering to your letter, from today, (which I attach a scanned copy of), regarding the key to the gate.
I checked the key this afternoon, and it fitted in the lock, (to the gate), so that was really brilliant.
When the Housing Manager ‘sneaked in’, with the electricians, last automn.
We spoke about the problems with the gate.
So I think it’s strange that she writes in her letter from today that she didn’t realise that the gate automatically locked itself in the evening.
Why didn’t LHT inspect the gate, after they bought Keith Court, a few years ago, I was thinking, earlier today.
Also, I remember discussing the code-panel, with the Housing Manager, when she ‘sneaked in’ with the electricians.
Why would it be a code-panel there if the gate didn’t automatically lock itself?
That doesn’t add up, I think.
But anyway, now I have gotten the key to the gate, and also the electricity is working.
So now I’ll try not to complain that much, (if I don’t have to).
The problems with the badly fitted smoke-detector and the missing carpets in the stairs and bedroom etc., aren’t that serious problems, I think.
I just wanted to report them, for the record, so to speak.
In case this would be mentioned, if I move from the flat, (and blamed on me).
Other than that, I have to say I’m happy I’ve finally gotten the key to the gate.
And I think the flat is mostly very fine, with double glasings and all.
(Like I’ve mentioned earlier to the Housing Manager, and in a strange meeting, which you invited me to, at your Kirkdale office, after someone had fabricated a ‘funny’ e-mail from me, regarding adoption(!), etc).
So I’m happy now, and I hope that I don’t have to complain any more.
The floor in the living room is a bit damaged near one wall, but it’s no big deal.
But I just mention this for the record.
And I’ve fixed the ‘switch’ to the heater myself, with a lot of tape 🙂
So there are no repairs needed here, or anything, at the moment.
The problems with the electricity and the gate were quite serious, I think.
But the other problems are so small, that they aren’t worth wasting time on, I think.
I can try to get some carpets bought later, (for the stairs etc), when I get the time, after I’m finished buying furniture, etc.
So that’s no problem, I’m quite happy with the flat now, after the electricity works and I’ve gotten the key to the gate.
Thank you very much again for the mentioned key!
Best regards,
Erik Ribsskog
Date: Sun, Jan 6, 2013 at 11:28 AM
Subject: Update/Fwd: Complaint to Managing Director Sue Westwater/Fwd: Key to gate (again)
To: csc@lht.co.uk
Cc: info@tpas.org.uk
Hi again,
also, there is no key to the fuse-cabinet.
But the lock on the fuse-cabinet doesn’t work, so it can be opened without a key.
And the fuse-cabinet, (whch only have switches in it, and no old-fashioned fuses), is on the outside of the building, (in a court), so anyone can open it, really.
Also, there is a community care system in the flat, which can listen to every word being said, I think.
(Since this used to be flats for the elderly, before LHT bought them.
Even if I don’t understand how this could be an appartment for the elderly, in the old days.
Because this ‘flat’ is on two floors.
The entrance door is on the ground floor, and the rest of the flat is on the first floor.
So the stairs must have been a problem, I think, for these elderly.
Even if I think the stairs are ok, since I’m not that old.
It’s ok with a bit excersice, I think.
But just for the record so to speak.
That was perhaps why these flats were sold, since the elderly must have complained about the stairs).
I also attach a picture of a lamp, (I think it must be), in the court.
It looks a bit strange, because someone has distroyed it a bit, I think.
Just something I thought about.
There also is a code-display on the gate, which isn’t being used any longer, and which makes the gate difficult to understand, for new tenants, I think.
The gate locks automatically at around 6 PM, (I think it must be), and after that one would need a key to get passed the gate in a ‘proper’ way, I’d say.
Even if the lock to the gate is possible to open with ones fingers, from the outside, if one are strong.
But I once saw a person standing urinating outside the gate, and screaming for me to open the door.
I didn’t realise why at the time, because the Housing Officer had told me everyone had been given keys for the gate.
So I thought then, that this was a hooligan, or something.
(And I called the Police and sent e-mails to LHT and the Council, If I remember it right).
Now I wonder if this person was urinating on his fingers to get them warm, so to get his feeling back in his fingers, to open the gate.
This isn’t proper I think, so I wonder if you could just send me the key, (to the gate), which I’ve asked for twice earlier.
Because it’s unhygenic if one have to urinate on ones fingers, to get ones fingers less numb, to open the look, from the outside.
It’s better with a key, I think.
Why this strange system?
And all the tenants should have been given the key to the gate when they moved in, the Housing Officer told me when she sneaked in with the electricians.
Regards,
Erik Ribsskog
Date: Sun, Jan 6, 2013 at 4:15 AM
Subject: Complaint to Managing Director Sue Westwater/Fwd: Key to gate (again)
To: csc@lht.co.uk
Cc: info@tpas.org.uk
Hi,
I read on the LHT web-site that you are the Managing Director for LHT.
I want to complain about how LHT deal with my missing key for the gate.
I sent an e-mail to Custommer support, (who has the odd e-mail address ‘csc’.
It’s like something in Russia then, I think.
It should be called a word and not a code).
(And your e-mail address isn’t mentioned on the website, beside your picture.
So that’s a complaint as well, I think).
The Housing Officer now pretend that this is a problem with the gate.
The problem is I wasn’t given the right key, (to the gate), when I moved in, in May.
Then also the electricity didn’t work.
I reported this, and the Housing Officer sneaked in with a ‘phoney’ electritian, who fitted a smoke detector wrong.
And then let a second electrition fix a switch that didn’t work, in the ‘fuse-cabinet’.
The smoke detector made a noise, when I moved in, so I took it down.
And the heather, in the living-room, wasn’t possible to switch off.
And no carpets in the stairs or bed-room.
And now I’ve complained a second time about the missing key for the gate.
And they still don’t send the key.
They think it’s a problem with the gate.
These people in your company don’t care about customers, I think.
It’s like they work in the Soviet Union, I think.
The woman at the induction, in your Walton-office in May was even chewing chewing-gum at the induction-meeting.
You have no respect for people, I think.
Is this in the Western World or is this in the Soviet?
Erik Ribsskog
Date: Sun, Dec 23, 2012 at 1:01 AM
Subject: Key to gate (again)
To: LHT Customer Service <csc@lht.co.uk>
Cc: info@tpas.org.uk
Hi,
I understand it if you are tired of all my e-mails, (to do with the Housing Benefit).
But I have earlier informed you that I haven’t been given the key to the gate, when I moved in, in May.
The gate goes into lock, automatically, at night.
And if I go out at night, to buy a meal etc.
Then I sometimes strugle to get in, because it’s difficult to open the lock, with ones fingers.
(Even if I’m a programmer and a cashier, from earlier years, so I have strong fingers).
So it would have been better to have a lock, I think.
I don’t want to risk standing outside in the cold, all night, freezing to death.
That gate is a death-trap, I think.
I saw one person standing there, some months ago.
And I didn’t realise that he was trapped out, (which I now think must have been the case).
Am I in some kind of house arrest, where I can’t go out at night?
Is this the free west?
The code-display, (which Sarah explained about when she sneaked in with the electricians), isn’t being used any longer.
So it isn’t easy to understand, for new tenants, how the gate works.
And this wasn’t explained on the induction.
It’s a scandalous death-trap, I think.
And why haven’t you sent me a new key in the post?
I’ve sent about this to Tpas earlier, (as I remember it, at least).
They haven’t replied.
So I copy this e-mail to them, (and try again).
What has happened to the world, when you have death-traps and ignorance like this, from every organisation, it seems.
Did you wait for the world to go under, like the Norwegian internet-papers have written about?
The World didn’t end, so please send my key to the gate in the post.
(You don’t need to send Sarah here, on an unanounzed visit again).
If you want, I can go to your office, to pick up the key.
But do you understand which key I mean, and who should I ask for then, I was wondering.
Merry Christmas (hopefully, if I’m not caught by the death-trap-gate),
Erik Ribsskog
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