Stikkord: Local Government Ombudsman

Erik Ribsskog
<eribsskog@gmail.com>

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Case ID – 12019055

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Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 2:27 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

The letter was largely rubbish, I think I have to say.

This with just saying ‘out of date’, is like something Balderick in Black Adder would have said.

Please don’t f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.

I’ve also contacted you about Income Support earlier, in 2010, but then you didn’t reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.

2.

But I called you in November 2008 about this, so you are clearly lieing.

You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn’t put all the debt, on that account.

This means someone have messed with my Council Tax-account, I think.

Is Balderick from Black Adder working for you?

Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com

Please include your unique reference number in all email communication.

Dear Mr. Ribsskog,

Thank you for your e-mail about housing benefit.

I have forwarded the details to the benefits service. They will respond to you as soon as possible.

Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

— Original Message —
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 18/10/11 15:28:14 o’clock BST
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Subject: Re: Complaint/Fwd: Case ID – 11012993

thank you very much for your reply!

Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.

Best regards,

Your unique reference number is: 137133

Dear Mr Ribsskog.


Thank you for your e-mail about your council tax complaint.

Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

Received: 17/10/11 15:12:42 o’clock BST
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

CC:Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Complaint/Fwd: Case ID – 11012993

the Council are charging me for Council-tax, (around £511), which I’ve paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).

Erik Ribsskog

———- Forwarded message ———-
From: Angie Lecuyer <A.Lecuyer@lgo.org.uk>

Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID – 11012993
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID – 11012993

Erik Ribsskog

13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.  
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

Yours sincerely

Angie LecuyerCustomer Service Adviser

NOTICE – This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

NOTICE – This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.



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The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

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15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

I have not accused you of committing a crime. I have asked repeatedly if you could confirm whether or not you have made a claim for the back dated benefit. As previously explained, my reason for asking this is because you may have a right to appeal if you have made an actual claim and had a formal decision. So far you have refused to answer this question so I am unable to offer the appropriate advice.

I cannot assist you if you are unable to answer questions or keep sending us information about a complaint with the Job Centre from 2011. Please feel free to contact the Parliamentary Ombudsman but as they do not deal with complaints about councils it is unlikely that they will be able to assist you.
Yours sincerely
Katherine Jordan
Intake Team Leader

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Erik Ribsskog
<eribsskog@gmail.com>

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Case ID – 12019055/Fwd: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>

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Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 2:14 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

———- Forwarded message ———-
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Nov 9, 2011 at 3:41 PM
Subject: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Contact-Us@jobcentreplus.gsi.gov.uk, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com

Dear Mr. Ribsskog,

Thank you for your e-mail about housing benefit.

I have forwarded the details to the benefits service. They will respond to you as soon as possible.

Subject: Re: Complaint/Fwd: Case ID – 11012993

Dear Mr Ribsskog.

Thank you for your e-mail about your council tax complaint.

CC:Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Complaint/Fwd: Case ID – 11012993

Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID – 11012993
To: “eribsskog@gmail.com” <eribsskog@gmail.com>

Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID – 11012993

13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.  
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

Yours sincerely
Angie Lecuyer
Customer Service Adviser

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

______________________________________________________________________
This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

—— Please do not remove your unique tracking number ——
<<#22175-137133#>>
______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

______________________________________________________________________
This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

—— Please do not remove your unique tracking number ——
<<#22175-137133#>>
______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

Erik Ribsskog
<eribsskog@gmail.com>

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Case ID – 12019055

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Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 1:14 PM

To:
advice@lgo.org.uk

Hi,

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

As explained in my previous email. The complaint that you sent to the Jobcentre in 2011 is a different complaint and we are unable to assist you with this as it was regarding deductions to your Job Seekers Allowance.

The complaint you have made to us recently is that the council have refused to pay a back dated council tax benefit claim. Can you confirm whether or not you have formally made a claim or if you have just asked the council if it is possible?
Yours sincerely
Katherine Jordan
Intake Team Leader

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Erik Ribsskog
<eribsskog@gmail.com>

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Case ID – 12019055

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Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 12:52 PM

To:
advice@lgo.org.uk

Hi,

15 February 2013

Your ref:
Our ref: 12 019 055
 (Please quote our reference when contacting us)
Dear Mr Ribsskog,

Could you please provide a contact number so that we can discuss this complaint with you?
Yours sincerely
Katherine Jordan
Intake Team Leader

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Erik Ribsskog
<eribsskog@gmail.com>

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Case ID – 12019055

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Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 12:35 PM

To:
advice@lgo.org.uk

Hi,

Erik Ribsskog <eribsskog@gmail.com>

11/9/11

Hi,

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

Thank you for your email.

The complaint you made to us in October 2011 was regarding a council tax debt that had been passed to bailiffs. The complaint you have contacted us about recently is that the council are have refused to allow you to back date a claim of council tax benefit. I understand it is regarding the same council tax debt but they are two separate complaints.

If you have made a claim to the council for back dated council tax benefit and have had a formal decision then you may the right to appeal this. If you have just asked the council if this is possible then we may be able to consider a complaint about the advice you were given.

Could you please confirm whether or not you have made an actual claim for the benefit to be backdated or if you have simply asked the council if it is possible?
Yours sincerely
Katherine Jordan
Intake Team Leader

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Erik Ribsskog
<eribsskog@gmail.com>

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Update/Fwd: Case ID – 12019055

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Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 10:28 AM

To:
advice@lgo.org.uk

Hi,

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Feb 15, 2013 at 9:25 AM
Subject: Re: Case ID – 12019055
To: advice@lgo.org.uk

Hi,

Dear Mr Ribsskog

Thank you for your further e-mail dated 14 February 2013.

If you are referring to the previous complaint from October 2011, under reference 11 012 993, you were advised at that time also to raise a formal complaint with Liverpool City Council.  If you did so, and the Council responded to your complaint but failed to resolve it, you would have had the opportunity to refer the complaint back to the Local Government Ombudsman 12 weeks after you had raised the complaint, or before if you had received a final response from the Council referring you on to the Ombudsman.

A complaints procedure is a process that is used to investigate complaints.

As previously advised, unless you have completed the complaints procedure with Liverpool City Council the Local Government Ombudsman is not in a position, by law, to consider your complaint for investigation.

Therefore, my previous advice to you still stands.

Best regards

Mandy Cashmore
LGO Advice Team

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Erik Ribsskog
<eribsskog@gmail.com>

---

Case ID – 12019055

---

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Feb 15, 2013 at 9:25 AM

To:
advice@lgo.org.uk

Hi,

Dear Mr Ribsskog

Thank you for your further e-mail dated 14 February 2013.

If you are referring to the previous complaint from October 2011, under reference 11 012 993, you were advised at that time also to raise a formal complaint with Liverpool City Council.  If you did so, and the Council responded to your complaint but failed to resolve it, you would have had the opportunity to refer the complaint back to the Local Government Ombudsman 12 weeks after you had raised the complaint, or before if you had received a final response from the Council referring you on to the Ombudsman.

A complaints procedure is a process that is used to investigate complaints.

As previously advised, unless you have completed the complaints procedure with Liverpool City Council the Local Government Ombudsman is not in a position, by law, to consider your complaint for investigation.

Therefore, my previous advice to you still stands.

Best regards

Mandy Cashmore
LGO Advice Team

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.