johncons

Stikkord: Local Government Ombudsman

  • Jeg sendte en ny e-post til the Local Government Ombudsman


    Gmail – Case ID – 12019055

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Case ID – 12019055



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Feb 14, 2013 at 11:48 AM

    To:
    advice@lgo.org.uk

    Hi,

    like I remember it, I complained in 2011.
    So I think it’s a bit silly if I have to complain again now.

    Then you harass the citizens I think.

    I think a complaint is a complaint, even if one call it complaint-procedure or just complaint.
    Regards,

    Erik Ribsskog

    On Thu, Feb 14, 2013 at 10:37 AM, <advice@lgo.org.uk> wrote:

    Our ref: 12 019 055                                                                                              

    Please quote our reference when contacting us and, if using email, please put the reference number in the email subject header.
    Dear Mr Ribsskog
    Thank you for your further e-mail dated 13 February 2013 regarding your complaint against Liverpool City Council.
    The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that you have made a formal complaint to the Council and that it has been given an opportunity to investigate and to reply.
    From the information I now have, it appears to me that the Council may not yet have had this opportunity. Therefore you must complain directly to the Council in the first instance.
    The complaints process usually has 2 or 3 stages and is initiated by writing a letter of formal complaint to the Chief Executive of the council. The Ombudsman usually allows the Council 12 weeks to complete the complaints process and we do not require any further correspondence from you at this stage. Please only contact us if you have received a final response from the Council or 12 weeks have elapsed without resolution.
    When the Council has completed its investigation of your complaint, and if you are unhappy with the outcome, you can then complain to the Ombudsman. You can also complain to us if you are not satisfied with the way the Council has dealt with your complaint.
    If you require any assistance in making your complaint to the Council then please contact your local Citizens Advice Bureau who may be able to help.
    If you are dissatisfied at the end of the complaints process, you will need to provide us with a copy of the Council’s final response and explanation as to why you remain unhappy. We will then send your complaint to our investigative team for further consideration.
    Yours sincerely  


    Mandy Cashmore
    Customer Service Adviser

    NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

  • Jeg sendte enda en e-post til the Local Government Ombudsman


    Gmail – New complaint

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    New complaint



    Erik Ribsskog

    <eribsskog@gmail.com>


    Sun, Feb 10, 2013 at 6:51 PM

    To:
    LGOAT Mailbox <lgoatmail@lgo.org.uk>, LGOAT Mailbox <L.Mailbox@lgo.org.uk>

    Cc:
    “emb.london” <emb.london@mfa.no>

    Hi,


    I also wanted to complain to you about that I haven’t been given income support, for the years 2007 and 2008, from Liverpool City Council.

    I was self-employed, but earned less than the national minimum wage, each month.


    I’m from Norway, so I haven’t been aware of how to apply for income support, untill some years after this employment.
    (I worked on behalf of a company named Packaging Europe, (also called Positive Publications), in Norwich).

    I have later contaced Liverpool City Council, regarding if I could get income support and council tax benefit, for 2007 and 2008.

    Since I’ve got debt to Barclays and the Council and the water-company and the Landlord etc., from those years.


    But the Council just say my claim is ‘out of date’.

    Without refering to any laws or something similar.
    So I wanted to complain about this as well, since I have acumilated debt now, since I wasn’t aware of the income support-arrangement, in 2007 and 2008.


    One could say I could have contacted Citizens Advice, but they ‘messed’ with me, in an employment-case, from 2006.

    And I tried to focus on the employment-case, since I had been in contact with the Norwegian Embassy etc., about it.

    So I didn’t get to apply for income support.

    But I think I should have been given this, (and council tax benefit), now.

    Since I got a lot of debt, (like £2-3000 perhaps), in 2007 and 2008, since I didn’t get the income support and council tax benefit, which I really had the right to get, (as I understand it now).


    Hope this is alright!

    Yours sincerely,


    Erik Ribsskog
  • Jeg sendte en ny e-post til the Local Government Ombudsman


    Gmail – Case ID – 12017594

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Case ID – 12017594



    Erik Ribsskog

    <eribsskog@gmail.com>


    Fri, Jan 25, 2013 at 8:42 PM

    To:
    advice@lgo.org.uk

    Cc:
    LGOAT Mailbox <lgoatmail@lgo.org.uk>, LGOAT Mailbox <L.Mailbox@lgo.org.uk>

    Hi,

    isn’t that in Australia?
    .au means Australia, I think.
    And nsw, must mean ‘New South Wales’, I think.
    If Liverpool City Council, (in the UK), doesn’t have an e-mail-address, which I can send the complaint to, then I guess that’ll have to be my complaint.

    Hope this was possible to understand!

    Best regards,


    Erik Ribsskog

    On Fri, Jan 25, 2013 at 10:29 AM, <advice@lgo.org.uk> wrote:

    25 January 2013

    Our ref: 12 017 594
     (Please quote our reference when contacting us)
    Dear Mr Ribsskog,

    Thank-you for your email. Please use the email address below for Liverpool Council:

    lcc@liverpool.nsw.gov.au

    Yours sincerely
    Pam Purewal
    Customer Service Adviser

    NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

  • Jeg sendte enda en e-post til LGO


    Gmail – Update/Fwd: Your Email Enquiry <<#22175-263877#>>

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Update/Fwd: Your Email Enquiry <<#22175-263877#>>



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Jan 24, 2013 at 5:34 PM

    To:
    advice@lgo.org.uk

    ———- Forwarded message ———-
    From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>


    Date: Wed, Jan 23, 2013 at 11:31 AM
    Subject: Your Email Enquiry <<#22175-263877#>>
    To: eribsskog@gmail.com

    Your email reference number is: 263877

    Dear Erik

    Thank you for your e-mail about about the bin bags that have been left on the pavement.

    There has been one job logged regarding this and the reference number is 546523, it was referred to the Street Nuisance Team who have stated in inspected the location was clear. I have therefore escalated the job for you and this will be investigated.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

    Kind regards

    Hollie

    P Please consider the environment before printing this e-mail. Thank you

     

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 22/01/13 17:37:52 o’clock UTC
    To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    CC:LGOAT Mailbox <lgoatmail@lgo.org.uk>, LGOAT Mailbox <L.Mailbox@lgo.org.uk>
    Subject: Re: Your Email Enquiry

    Hi,

    I think it’s like a comedy-show with all your different case-workers and reference-numbers.

    You should ask people to pay to get entertained by you clowns.


    I can’t remember being advised of anything like that, you must be lieing I think.

    You are sickening.


    Erik Ribsskog

    On Tue, Jan 22, 2013 at 1:19 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Mr Ribsskog,

    Thank you for your e-mail.

    To clarify – The first two reference numbers are in fact the same number – the first time you were advised of it the last digit was left off by mistake. The third number is just an e-mail log number  which is produced automatically every time an email is received.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

    Kind regards

    Mike

    P Please consider the environment before printing this e-mail. Thank you

     

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 21/01/13 15:15:23 o’clock UTC
    To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    CC:LGOAT Mailbox <lgoatmail@lgo.org.uk>, LGOAT Mailbox <L.Mailbox@lgo.org.uk>
    Subject: Re: Your Email Enquiry

    Hi,

    like it says in the forwarded e-mail this is about the reference-number 5465231 and 546523.


    It seems this case just got a third reference-number, (263877).


    Erik Ribsskog


    On Mon, Jan 21, 2013 at 11:15 AM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Mr Ribsskog

    Thank you for your e-mail.

    I have forwarded the details to the service area that will be able to help you with this.  They will respond to you as soon as possible.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below.

    Kind regards

    Melissa

    P Please consider the environment before printing this e-mail. Thank you

     

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 19/01/13 22:23:53 o’clock UTC
    To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

    CC:<joe.anderson@liverpool.gov.uk>
    Subject: Update/Fwd: Complaint/Fwd: Your Email Enquiry

    Hi,

    I had a look at this case again today, on my way home from the food-shop.

    Today, the gargage-bags were placed just inside the open door, to the back-yard.


    (With a bit of snow on top of them).

    The door to this back-yard still seemed, (to me), to be obstructed, by some garbage, under the snow.


    It’s seems to me that this backyard is being used as a garbage-bag-store, for 79 City Road.


    And that the tenants last week had put the garbage-bags on the pavement, (instead of in the backyard), due to the door/gate, to the back-yard, being obstruced, (by the earlier mentioned garbage).


    So this is not a one off, with people having fly-tipped.

    (It seems to me).


    But this is a not a static case, it changes all the time.


    Since garbage is being collected from this garbage-bin-store, on Mondays, (it seems to me).

    So this is not about fly-tipping.


    This is about a garbage-bag-store, that has ‘floated’, from the back-yard, of 79 City Road, and on to the pavement, outside of this mentioned back-yard.

    I hope this is possible to understand, from my description.

    Good luck!

    And sorry about the earlier misunderstandings!

    Best regards,


    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Sat, Jan 19, 2013 at 9:48 AM
    Subject: Re: Complaint/Fwd: Your Email Enquiry <<#22175-263877#>>
    To: Liverpool.Direct@liverpool.gov.uk
    Cc: LGOAT Mailbox <lgoatmail@lgo.org.uk>, LGOAT Mailbox <L.Mailbox@lgo.org.uk>

    Hi,

    ok, I’ll do that if they don’t stop then.

    Thank you very much for the reply.

    Best regards,

    Erik Ribsskog

    On Sat, Jan 19, 2013 at 9:22 AM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Hi Erik,

    if you have any complaint against employees of this office, you’ll need to send a signed complaint by post or deliver it personally.

    Do not hesitate to contact me if you have any questions.

    Regards

    Joe

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 19/01/13 01:14:45 o’clock UTC
    To: <Liverpool.Direct@liverpool.gov.uk>
    Subject: Complaint/Fwd: Your Email Enquiry <<#22175-263877#>>

    Joe,

    Tony and Kerry calls me Erik.

    Shouldn’t they call me Mr. Ribsskog, I was wondering.

    (That’s what they normally do at least).

    I’m calling you Joe in this e-mail to show a point.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Fri, Jan 18, 2013 at 1:35 PM
    Subject: Re: Your Email Enquiry <<#22175-263877#>>
    To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    Hi,

    that’s Mr. Ribsskog to you, I think.

    Erik Ribsskog

    On Fri, Jan 18, 2013 at 11:34 AM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Erik

    Thank you for your e-mail about fly tipping
    The job has been logged on and estimate rubbish to be removed 25th January 2013

    Our Environmental Enforcement Team will be investigating this matter if rubbish not removed by the 25th January 2013

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

    Kind regards

    Tony

    Email:     liverpool.direct@liverpool.gov.uk

    Website: www.liverpool.gov.uk

    P Please consider the environment before printing this e-mail. Thank you

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 17/01/13 18:22:44 o’clock UTC
    To: <Liverpool.Direct@liverpool.gov.uk>

    Subject: Update/Fwd: Your Email Enquiry

    Hi,

    I also understand that people doesn’t bother when they see problems like this, to contact the Council.

    Since you are poorly organised, I think.

    And I have to repeat myself all the time.

    And I have to use a lot of time on this now.

    Even if it isn’t in my street, (even if it’s in the same neighbourhood).

    This isn’t fly-tipping, I think.

    I think this a place that people in 79 City Road put their garbage as a routine, since the door to their back-yard is obstructed by garbage.

    So this isn’t something they do ‘on the fly’, so to speak.

    But they do this even on Monday’s, I think.

    Just to try to explain more about this.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Thu, Jan 17, 2013 at 5:49 PM
    Subject: Re: Your Email Enquiry <<#22175-263877#>>
    To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    Hi,

    ok, it’s just that I get replies from different case-workers with you, regarding this.

    I also got one from your collegue Kerry today, with a different reference-number I think.

    But this is really the same case, as far as I can understand it.

    Best regards,

    Erik Ribsskog

    PS.

    Here is more about this:

    Erik Ribsskog

    <eribsskog@gmail.com>

    Thu, Jan 17, 2013 at 5:36 PM

    To:
    Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    Hi,

    like I’ve tried to explain earlier, the photograph was from last week.

    And at the beginning of this week, I only saw one garbage-bag there.

    But this could perhaps be a recurring problem, (I think).

    But I can update you later, if I see a heap of garbage/garbage-bags there again, on the pavement.

    And you could have a look at this problem yourselves, then you’ll probably understand what’s going on there, I think.

    Thanks again for the emails!

    Best regards,

    Erik Ribsskog

    On Thu, Jan 17, 2013 at 2:07 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Erik,

    Thank you for your e-mail.

    It has been logged for action and we estimate that the rubbish will be removed by 24th January 2013.

    Please quote this reference number 5465231 should you need to contact us again about this.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below.

    Kind regards,

    Kerry

    On Thu, Jan 17, 2013 at 4:37 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Mr Ribsskog
    Thank you for your e-mail about fly tipping of the black bags.

    This has already been logged for you, our job reference number is 546523.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

    Kind regards

    Anita

    Email:     liverpool.direct@liverpool.gov.uk

    Website: www.liverpool.gov.uk

    P Please consider the environment before printing this e-mail. Thank you

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 16/01/13 19:55:31 o’clock UTC
    To: <Liverpool.Direct@liverpool.gov.uk>
    Subject: Update/Fwd: Your Email Enquiry

    Hi,

    by the way, I’ve earlier told you the exact address for this garbage-heap.

    (Between 62 Ripon St. and 79 City Road).

    So it’s almost in City Road, in Ripon St.

    79 City Road is both in City Road and Ripon Street, so to speak.

    (Since it’s on the corner of that road and street).

    I think I’ve really given you enough information so that this should be possible to understand now.

    So I hope you aren’t pulling my leg 🙂

    And and I don’t understand why you only use my first-name, in your latest e-mails.

    Normally you write Mr. Ribsskog, as I remember it.

    Regards,

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Erik Ribsskog <eribsskog@gmail.com>

    Date: Wed, Jan 16, 2013 at 7:34 PM
    Subject: Re: Your Email Enquiry <<#22175-263877#>>
    To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    Hi,

    like it should be possible to see on the pictures I sent you on 11/1, the garbage-bags are on the pavement.

    I attach those photographs again today, (with this e-mail), in case you can’t find them.

    I’m from Norway, so I’m not used with garbage bags laying on the pavement.

    But I’ve seen this problem before, in Liverpool City Centre.

    (But not this many garbage-bags in one heap, I think).

    And I must admit I’m not sure what the UK laws says about having garbage-bags on the pavement, (and not in bins).

    I can imagine that to have this much garbage stored in the street, (and not in bins), could lead to that rats easily find food.

    And in Norway we look at these animals as pests.

    At least I don’t think I’ve seen this much garbage in the streets in Oslo.

    So that’s why I reacted and sent about this to you.

    Hope this is alright!

    Best regards,

    Erik Ribsskog

    On Wed, Jan 16, 2013 at 4:44 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Erik,

    Thank you for your e-mail.

    To help you with this we need to ask you to provide some more details – is the rubbish in an alleyway or actually on the pavement?

    We look forward to receiving your reply.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below.

    Kind regards,

    Kerry

    Email:     liverpool.direct@liverpool.gov.uk

    Website: www.liverpool.gov.uk

    P Please consider the environment before printing this e-mail. Thank you

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 14/01/13 20:31:44 o’clock UTC
    To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

    Subject: Re: Your Email Enquiry

    Hi,

    this was something I wrote in a PS, (or something), to my landlord, LHT.

    So unfortunately, I got the street name a bit wrong.

    It should have been the parallell-street to Frodsham Street, that is Ripon Street.

    I checked this again today after recieving your e-mail and today it was only one garbage in, on the pavement.

    (So someone have collected the ‘mountain’ of garbage-bins, which I saw there, last week).

    The garbage bins are/where on the pavement outside of a garden/back-yard, which is between 62 Ripon St. and 79 City Road.

    (I live in Keith Avenue, which sort of become Ripon St., when it crosses City Road).

    The back-yard has a tall wooden fence, (it seemed), towards Ripon Street, and there is a gate/door, in that fence.

    The door was half open, and I could see a lot of garbage, on the ground, in this back-yard.

    So perhaps this back-yard is a garbage bag-store, or something, (for 79 City Road), but that the garbage, on the ground, in the back-yard, obstructs the gate/door, so that it can’t be opened, and tenants put the bins outside the store, on the pavement.

    Something like this.

    (I checked this a bit today, since I got the e-mail, from you at the Council.

    Or else I wouldn’t have looked at this place that thoroughly).

    I also send a copy e-mail to LHT, since I’ve started updateing them about this.

    (So they understand that this isn’t anything to do with LHT really, I think).

    Hope this was possible to understand!

    Best regards,

    Erik Ribsskog

    On Mon, Jan 14, 2013 at 2:27 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

    Your email reference number is: 263877

    Dear Erik,

    Thank you for your e-mail.

    To help you with this we need to ask you to provide some more details – Are the garbage-bin bags thrown in Frodsham Street still there today please? If not, when were there left them approximately? Is it next to a specific door number in Frodsham Street? This information is necessary so that the team can locate it quickly as well.

    We look forward to receiving your reply.

    If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

    Kind regards

    Victorine

    Email:     liverpool.direct@liverpool.gov.uk

    Website: www.liverpool.gov.uk

    P Please consider the environment before printing this e-mail. Thank you

    Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

    — Original Message —
    From: Erik Ribsskog <eribsskog@gmail.com>
    Received: 11/01/13 13:20:50 o’clock UTC
    To: LHT Customer Service <csc@lht.co.uk>

    CC:Liverpool Direct <liverpool.direct@liverpool.gov.uk>
    Subject: Re: Email confirmation of receipt –

    Hi,

    that’s brilliant.

    There was an electrician here on the door now, regarding the lamp in the court.

    I showed him which lamp it was, and he was going to take a picture of it, and get it fixed.

    I explained it wasn’t to do with this flat really, but with LHT.

    By the way, like you know, Keith Court is in Keith Avenue, and Keith Avenue sort of becomes Frodsham Street, when it crosses City Road.

    And in Frodsham St. someone have started trowing garbage-bins on the pavement, it seems.

    I guess this is to do with the Council, (or something), so I send a copy e-mail to them.

    Or else the whole area is going to start to turn into a slum, I think, if people just throw the garbage everywhere.

    My grandfather was a councelor, in the municipality of Hadsel, in Northern Norway, in the 60’s and 70’s, and he was on the radio, in Norway, when he quit in that job, and he didn’t like it that people threw garbage everywhere, on the mountain there, I heard when I got the radio-programme in the post, from Norway.

    So I think I should complain about this a bit.

    Also, I think it’s strange the electrician contacts me, (on my door), about the repair, in the comunal court/LHT-area.

    He should speak with LHT about repairs in that area, I think.

    That was a bit strange, I think now.

    I used to be a Shop Manager in Norway.

    And if one of the shops customers complained about something, I wouldn’t have sent a repair-guy on their door to ask whay they meant.

    I would have talked to the repair-guy myself.

    So this I thought was a bit strange.

    People doesn’t want to report problems then if they have to be like LHT-staff.

    How could you know I wasn’t out?

    Hm.

    Anyway I send the pictures from Frodsham Street.

    And I hope the Council don’t have to send people on my door to sort that problem.

    Best regards,

    Erik Ribsskog

    On Fri, Jan 11, 2013 at 12:01 PM, LHT Customer Service <csc@lht.co.uk> wrote:

    Good Morning Mr Ribsskog,

    Thank you for your email and I am delighted to hear that the gate with key access is working well for you.

    It is important that the area is maintained to a high standard and therefore we will go ahead with the jobs we have scheduled as a result of your earlier email.

    I will record on your account that there are no outstanding issues that we have yet to deal with for you. Thank you for your confirmation.

    Best Regards,

    Donna Sanders

    Assistant Co-ordinator

    Customer Service Centre

    Liverpool Housing Trust

    Priory House

    Runcorn

    WA7 2FS

    Tel No: 01928 796000

    Email: csc@lht.co.uk

    Web: www.lht.co.uk

    LHT is part of Symphony Housing Group

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  • Jeg sendte en e-post til LGO


    Gmail – Case ID – 12017594

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Case ID – 12017594



    Erik Ribsskog

    <eribsskog@gmail.com>


    Thu, Jan 24, 2013 at 5:30 PM

    To:
    advice@lgo.org.uk

    Hi,

    isn’t there a regular e-mail-address which I can send the complain to.

    (Because then I get to keep a copy of the correspondence in my e-mail-programme).
    Best regards,


    Erik Ribsskog

    On Wed, Jan 23, 2013 at 9:13 AM, <advice@lgo.org.uk> wrote:


    23 January 2013
    Our ref: 12 017 594
     (Please quote our reference when contacting us)
    Dear Mr Ribsskog,

    Thank-you for your email. If you want to complain to the council please use their online complaint form at the address below.

    www.liverpool.gov.uk/council/complaints-and-feedback/make-a-complaint-about-a-council-service/
    Yours sincerely
    Pam Purewal
    Customer Service Adviser

    NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

  • Jeg sendte en e-post til the Local Government Ombudsman


    Gmail – Case ID – 12017594

    Gmail


    Erik Ribsskog
    <eribsskog@gmail.com>



    Case ID – 12017594



    Erik Ribsskog

    <eribsskog@gmail.com>


    Tue, Jan 22, 2013 at 10:55 PM

    To:
    advice@lgo.org.uk

    Hi,

    ok, I’m going to send a letter to the Council, about that they have to many case-workers and reference-numbers when I contact them, to report garbage-heaps on the pavement.

    Do you by any chance know the address, with Liverpool City Council, that I should send this letter to?

    Thanks in advance for any help!

    Regards,
    Erik Ribsskog

    On Tue, Jan 22, 2013 at 2:38 PM, <advice@lgo.org.uk> wrote:

    22 January 2013

    Our ref: 12 017 594
     (Please quote our reference when contacting us)
    Dear Mr Ribsskog,

    Thank you for sending us copies of your recent emails to the council.

    In general the Local Government Ombudsman cannot consider a complaint until the councils own complaints process has been completed.

    This process usually has 2 or 3 stages and is initiated by writing a letter of formal complaint to the Chief Executive of the council.

    If you remain dissatisfied at the end of this process or have already completed the complaints process, please send us a copy of the council’s final response to your complaint.

    Many Thanks

    Pam Purewal
    Customer Service Adviser

    NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

  • Jeg sendte en ny e-post til LGO

    fromErik Ribsskog eribsskog@gmail.com
    toadvice@lgo.org.uk

    ccPhso Enquiries

    dateFri, Oct 14, 2011 at 2:54 PM
    subjectRe: Case ID – 11012993
    mailed-bygmail.com

    hide details 2:54 PM (0 minutes ago)

    Hi,

    I was wondering, before I contact the Council.

    Are you aware of that the Parliamentary Ombudsman refered me to the LGO?

    I’ve already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.

    Thanks in advance for clearing up about this!

    Yours sincerely,

    Erik Ribsskog

    – Hide quoted text –
    On Thu, Oct 13, 2011 at 2:32 PM, wrote:

    13 October 2011
    Our ref: 11 012 993
    (Please quote our reference when contacting us)
    Dear Mr Ribsskog,
    Thank you for your complaint against Liverpool City Council (the “Council”).
    The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
    From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
    If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.
    I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

    Yours sincerely
    Angie Lecuyer
    Customer Service Adviser
    NOTICE – This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

  • Jeg sendte en ny e-post til the Local Government Ombudsman

    fromErik Ribsskog eribsskog@gmail.com
    toadvice@lgo.org.uk

    ccPhso Enquiries

    dateThu, Oct 13, 2011 at 1:59 PM
    subjectUpdate/Fwd: 4809470
    mailed-bygmail.com

    hide details 1:59 PM (0 minutes ago)

    Hi,

    this is an update to my case against the Liverpool City Council, (and my initial e-mail on 4/10, which I can’t see that I’ve recieved a reply to by the way).

    Here the Bailiff explains that my account have been closed, (since the Liverpool City Council wanted it), I didn’t ask for this, by the way.

    So I have paid around £511 to this bailiff, which the Council wants me to pay again.

    To summarise a bit, since I don’t think I’ve gotten a LGO case-number or anything, after the e-mail I sent on 4/10, after the Parliamentary Ombudsman adviced me to send about this to the LGO.

    Hope to get a reply!

    Erik Ribsskog

    ———- Forwarded message ———-
    From: JacobsMail
    Date: Wed, Oct 12, 2011 at 2:21 PM
    Subject: 4809470
    To: eribsskog@gmail.com

    Dear Mr Ribsskog,

    We acknowledge receipt of your recent email and note the contents therein.

    We write to advise that the aforementioned accounts have been closed on our database and as a result have been returned to the Local Authority.

    Any future correspondence regarding this account should be addressed to Liverpool City Council.

    Jacobs Certificated Bailiffs
    4 Europa Boulevard
    Birkenhead
    Wirral
    CH41 4PE

    Office: +44 (0)151 650 4900
    Fax: +44 (0)151 650 4999
    Web: www.jacobsbailiffs.co.uk
    This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Jacobs Certificated Bailiffs. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. Internet e-mail is not a 100% secure communication medium and Jacobs do not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to ensure that this message is virus-free, it is the recipient’s responsibility to carry out virus checks as appropriate and ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect their systems or data.

  • Jeg sendte en e-post til the Local Government Ombudsman

    fromErik Ribsskog eribsskog@gmail.com
    toadvice@lgo.org.uk

    dateTue, Oct 4, 2011 at 2:50 PM
    subjectComplaint against Liverpool City Council/Fwd: PHSO: Reference 115058 – Your complaint to the Parliamentary Ombudsman
    mailed-bygmail.com

    hide details 2:50 PM (0 minutes ago)

    Hi,
    I’m following the advice of the Parliamentary and Health Services Ombudsman, and am forwarding you the complaint I have, regarding that Liverpool City Council wants me to pay the same Council-tax twice.
    Please just tell me if there is any more information I need to provide.
    Yours sincerely,
    Erik Ribsskog
    PS.
    Here is the complaint I sent the Parliamentary and Health Services Ombudsman again, on 1/10:

    Hi,

    I got your Council Tax Bill, yesterday, at the hostell I live in, in Sunderland, after I was thrown out, from the flat I rented in Leather Lane, by the Liverpool County Court, after a process I’ve complained about to the Health and Parliament Ombudsman.

    You write that I owe you £511.81 in Council-tax which you write are already subject to court procedings.

    This must be the council-tax I owed from 2007 and 2008, when I was self-employed.

    Like I’ve written to you earlier, I was supposed to have Income Support then, but I didn’t know about this, (I’m from Norway).

    That’s why I couldn’t pay the Council-tax.

    After I became unemployed, in November 2008, I’ve paid a forthnightly amount, of £10, to Jacobs Bailiff, in Birkenhead.

    Who the Liverpool City Council asked me to pay.

    So I have already paid the £511, to Jacobs Bailiff, but you at the Council, have lost the overview, and have done a mistake.

    You can’t tell me to pay the same council-tax twice.

    Thats fraud.

    This reminds me of the Nigeria-letters that were in the news some years back.

    So I also send a copy to the police about your fraud-crime.

    When I had around £60 left of my council tax debt, from 2007 and 2008, I contacted you, about how to go forward to get Income Support for 2007 and 2008, and then you took the debt back, from Jacobs Bailiffs, after I had been paying them for years, and it only was around £60 left to pay.

    Then you deducted the £60 in installments from my Jobseekers Allowance.

    I thought this was odd, and since you now try to claim the money I paid to Jacobs Bailiffs, again, I suspect you are infected by communist-mafia, or something, at Liverpool City Council.

    I also suspect Liverpool County Court could be infected, since they treated me un-fair I think, so I have already complained to the Parliament Ombudsman, and send a copy of this e-mail to them, as an update on the Liverpool County Court-complaint.

    This is a hoax, a scam, a mafia-attack on me, and a scandal, I think.

    Erik Ribsskog

    ———- Forwarded message ———-
    From: Phso Enquiries
    Date: Mon, Oct 3, 2011 at 3:57 PM
    Subject: PHSO: Reference 115058 – Your complaint to the Parliamentary Ombudsman
    To: “eribsskog@gmail.com”

    Dear Mr Ribsskog

    Our reference: EN-115058 (please quote in any future correspondence).

    Thank you for your email of 1 October 2011 copied to the Parliamentary and Health Service Ombudsman regarding your complaint about Council Tax payments requested by Liverpool City Council and the actions of Liverpool County Court, part of Her Majesty’s Courts and Tribunals Service, (HMCTS).

    The Ombudsman’s role
    As explained previously, the Ombudsman’s role is to consider complaints about government departments, agencies and organisations where there is evidence that they have not acted properly or fairly, or have provided a poor service.

    Your complaint about Liverpool City Council
    You complain that Liverpool City Council have requested a payment of Council Tax. You explain that you have already paid this to Jacob’s Bailiff.

    The list of departments, agencies and organisations which we are able to investigate is determined by law. Unfortunately, complaints about local councils fall outside of the Ombudsman’s remit to investigate and we are therefore unable to consider this aspect of your complaint.

    You should contact the Local Government Ombudsman with your complaint, and I have included their contact details below:

    The Local Government Ombudsman
    PO Box 4771
    Coventry
    CV4 0EH

    Telephone: 0300 061 0614
    Email: advice@lgo.org.uk

    Your complaint about Bailiffs and Liverpool County Court
    From the information you have provided regarding your complaint about Liverpool County Court and Bailiffs, it seems you still need to complete HMCTS’ complaints process. Whilst I am aware that you wish to copy the Ombudsman into your emails to update her about this matter, I should explain that she is not able to consider this aspect of your complaint until you have completed HMCTS’ complaints procedure. I must also make you aware that while the Ombudsman can, in principle, investigate the administrative functions of HM Courts Service staff, she is unable to investigate matters that have been determined by a Judge, or decisions and court orders made by a Judge, or on a Judge’s instructions.

    Any further correspondence relating to this complaint will be added to your file, but no further action will be taken until you have completed HMCTS’ complaints procedure. I have attached their complaints leaflet, which gives you details on how to raise a formal complaint.

    I hope this information provided is of use and will help you move towards a satisfactory resolution of your complaint.

    Yours sincerely

    Lyndsey Carpenter
    Customer Service Officer
    Parliamentary and Health Service Ombudsman
    Millbank
    Millbank Tower
    London
    SW1P 4QP

    T: 0345 015 4033
    E: phso.enquiries@ombudsman.org.uk

    From: Erik Ribsskog [mailto:eribsskog@gmail.com]
    Sent: 01 October 2011 14:09
    To: Liverpool Direct
    Cc: e-policing.mailbox@northumbria.pnn.police.uk; professionalstandards@northumbria.pnn.police.uk; !enquiries; TAYLORG@unhcr.org
    Subject: Council Tax Reference Number 30345737 – Complaint

    Hi,

    I got your Council Tax Bill, yesterday, at the hostell I live in, in Sunderland, after I was thrown out, from the flat I rented in Leather Lane, by the Liverpool County Court, after a process I’ve complained about to the Health and Parliament Ombudsman.

    You write that I owe you £511.81 in Council-tax which you write are already subject to court procedings.

    This must be the council-tax I owed from 2007 and 2008, when I was self-employed.

    Like I’ve written to you earlier, I was supposed to have Income Support then, but I didn’t know about this, (I’m from Norway).

    That’s why I couldn’t pay the Council-tax.

    After I became unemployed, in November 2008, I’ve paid a forthnightly amount, of £10, to Jacobs Bailiff, in Birkenhead.

    Who the Liverpool City Council asked me to pay.

    So I have already paid the £511, to Jacobs Bailiff, but you at the Council, have lost the overview, and have done a mistake.

    You can’t tell me to pay the same council-tax twice.

    Thats fraud.

    This reminds me of the Nigeria-letters that were in the news some years back.

    So I also send a copy to the police about your fraud-crime.

    When I had around £60 left of my council tax debt, from 2007 and 2008, I contacted you, about how to go forward to get Income Support for 2007 and 2008, and then you took the debt back, from Jacobs Bailiffs, after I had been paying them for years, and it only was around £60 left to pay.

    Then you deducted the £60 in installments from my Jobseekers Allowance.

    I thought this was odd, and since you now try to claim the money I paid to Jacobs Bailiffs, again, I suspect you are infected by communist-mafia, or something, at Liverpool City Council.

    I also suspect Liverpool County Court could be infected, since they treated me un-fair I think, so I have already complained to the Parliament Ombudsman, and send a copy of this e-mail to them, as an update on the Liverpool County Court-complaint.

    This is a hoax, a scam, a mafia-attack on me, and a scandal, I think.

    Erik Ribsskog

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