Stikkord: Local Government Ombudsman

To Mrs. Wilton, Corporate Services Manager, Complaint.
22 February 2008
15:40
Subject
To Mrs. Wilton, Corporate Services Manager, Complaint.
From
Erik Ribsskog
To
lso@olso.gsi.gov.uk
Cc
general.queries@justice.gsi.gov.uk
Sent
22 February 2008 15:43

Hi,

I called the LGO today, on 0161 839 7262, and I got confirmed, like Mr. Gavin
Brown, Operations Manager, is explaining in the letter from 14/2, that the
LGO, haven’t got an appeal-possibility, included in the complaint-process.

So I’ve decided that I’m going to follow the Operations Managers advice, and
contact the Ministry of Justice, regarding the problems that I orginially
wanted to appeal about.

This is going to take me a bit of time, since I need to go through the details
of both comlaints. (Ref. 39651 and ref. 40080), and I’m in a busy periode at
work, so this is propably going to take me at least a couple of weeks.
Anyway, from what I’m suspecting, when I’m using my judgement, regarding
how many problems I think it was with the Law Society, regarding the
complaints on the Morecrofts and EAD law-firms.
Due to that I think these problems, with the Law Society were many and serious,
and due to that I can’t see the seriousnes of the problems being mirrored at all,
in the LGO reports, due to this, I decieded to call your offices today, to check
if it really is so, that you haven’t got a possibility to appeal included in your
complaint-process.
Since I found out, that there is no such possibility to appeal, then I asked your
representative, who answered the phone, if one have the possibilty to complain
about the LGO representatives.
Since I suspect, that there could be maybe some form of corruption involved,
and that this is the reason, that I couldn’t see that the Law Society problems
where mirrored in the LGO reports.

If it so, that there is some type of corruption, that is causing this, that I can’t
see the problems mirrored in the reports, then I think this is serious, and that
it should contact the person at LGO responsible for handling complaints
about LGO representatives, regarding this.
So this is why I’m sending this e-mail, so that you get the chance to have
a look at this, and get a chance to sort the problems that I suspect could
exist in some form, causing this, the to me obvious misproportions
between how I think the Law Society acted, and how the Law Society are
being described in your report.
So I hope very much that you have the chance to have a look at this!

Please just tell me if there is anything more I should inform about!

I’m also sending a copy of this e-mail, to the Ministry of Justice, since I’m going
to contact them later, regarding these problems, so I thought it would be right
to be informing them about the problems, as early as possible.

Hope this is alright, and that you have a chance to have a look at this!

Yours sincerely,
Erik Ribsskog

From: eribsskog@gmail.com Erik Ribsskog
To: st3york@lgo.org.uk st3 york
Date: Mon, 6 Aug 2007 10:15:12 +0000
Subject: Re: Complaint against Liverpool City Council

Hi,

sorry about the address, it should be:

Flat 3
5 Leather Lane
Liverpool
L2 2AE

(Also just to let you know, g-mail thought that the e-mail you sent me was
spam. I sometimes check
the spam-mail, because this has happened before, that regular e-mail is
classified as spam by g-mail,
so I guess I should maybe get a new e-mail programme).

Please just contact me if there is any more information I should have sent!

Yours sincerely,

Erik Ribsskog

On 8/6/07, st3 york <st3york@lgo.org.uk> wrote:
>
> Dear Mr Ribsskog
>
>
>
> Thank you for your complaint. Could you please let me have your address
> as this was not on your correspondence.
>
>
>
> Look forward to hearing from you.
>
>
>
>
>
>
>
> Carol Harvey
>
> Team Secretary
>
> Commission for Local Administration in England
>
> Tel 01904 380219
>
> Website: www.lgo.org.uk
>
>
>
>
>
> NOTICE – This message contains information intended only for the use of
> the addressee named above. If you have received this message in error
> please advise us at once and do not make any use of the information.
>
>
>
>
>
>
>
>
>
>
>
>
>

From: eribsskog@gmail.com Erik Ribsskog
To: r.agnew@lgo.org.uk Rosemary Agnew
Date: Fri, 8 Feb 2008 22:26:58 +0000
Subject: Your letter of 23. January 2008. (07/C/06289/RA).

Hi,

I know there have been some correspondence already surrounding issues like
this, but
I’m just writing you now, anyway, just to try to make things clear.

You write in your letter of 23/1, that ‘you had not exhausted the Council
complaint procedure’.

But, it was actually the Council, who didn’t stick to the complaint
procedure.

I sent the Council a complaint, but the Council didn’t answer my e-mail.

And it says in the complaint-procedure, that complaints should be answered
within 2 weeks,
which the Council didn’t.

So I’m sure exactly why it is that you are writing, that I haven’t exhausted
the Council complaint
procedure.

Because I wrote to you, the LGO, since the Council didn’t answer me.

And then, the Council wanted to investigate another comlaint, than my
complaint, and meet
me to discuss another complaint than my complaint.

I’ve tried to contact both you and the Council regarding this.

Since, it isn’t possible for me, to exhaust the Council complaint procedure,
when the Council
aren’t dealing with my complaint.

So that’s where the problems are.

I’ll try to summarise them.

1. The Council, didn’t answer my complaint within two weeks, so they didn’t
stick to the Council
Complaint procedure.

2. If point 1, isn’t enough, then later, the Council, weren’t dealing with
my complaint at all, but
wanted to discuss another complaint than my complaint.

And I can’t be expected to exhaust a complaint procedure that doesn’t belong
to my complaint.

I shouldn’t be blaimed for not exhausting a complaint procedure that doesn’t
belong to my complaint.

This is the Councils fault, since they want me to exhaust a
complaint-procedure which is belonging
to another complaint, than my complaint.

So, I just wanted to make this clear, before I complain to the Ombudsman
again.

Since I think things like these, the mentioned points, should be made clear,
before I complain to
the Ombudsman again.

Hope this is alright, and thank you very much for your help in advance!

Your sincerely,

Erik Ribsskog

From: st3york@lgo.org.uk st3 york
To: eribsskog@gmail.com Erik Ribsskog
Date: Tue, 18 Dec 2007 13:53:46 +0000
Subject: RE: 07/C/06289/RA

Dear Mr Ribskogg

Thank you for your email which I will pass directly to Mrs Agnew, the
Assistant Ombudsman. As Mrs Agnew is on annual leave until 10 January
and there will be a delay in our response to you for which we apologise.

Yours sincerely,

Debbie Hilton
PA to Rosemary Agnew
Commission for Local Administration in England
Tel: 01904 380201
Website: www.lgo.org.uk

NOTICE – This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

—–Original Message—–
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 December 2007 17:27
To: st3 york
Subject: Re: 07/C/06289/RA

Hi,

well I’ve been waiting for the LGO to contact me back, like the letter
from 18/9 says.

I’m not satisfied with the Councils action, since they aren’t even
dealing with the right complaint.

The LGO can’t expect me to exhaust the complaint-procedure regarding a
complaint that I haven’t sent.

The LGO should have contacted me back in November, since they write this
in the letter from 18/9.

So this is something I want to complain about.

Because I’m not satisfied with the Council, since they aren’t dealing
with the right complaint and don’t want
to deal with the process in writing.

I’m not going to meet with the Council to discuss another complaint.

And I want the discussion to be in writing, like I’ve told the LGO in
e-mails.

I think that if the LGO write in the letter from 18/9, that they are
going to contact me back in November,
then they should do this, and not make up excuses later on.

This is at how I see it, so I am not content with eighter the Council or
the LGO’s dealings with this, so I’m
wondering a bit on how I should go forward then.

Thank you very much for your answer in advance!

Yours sincerely,

Erik Ribsskog

On 12/14/07, st3 york wrote:
Thank you for your email.

As you are aware from Mrs Agnew’s previous letters to you your complaint
should be exhausted with the Council before referring it back to our
office.

The Council informs us that it offered you a meeting with Mr Kneale on
Monday 24 September and if it did not hear back from you the Council
would assume that the matter was closed.

If you still wish to pursue this further you should contact the Council
explaining why you did not respond to its offer of a meeting. Mrs
Agnew has asked me to repeat to you that we would expect you to engage
with the Council on this matter.

We will not contact you further – however can if you wish contact us
once your complaint has been exhausted by the Council if you remain
dissatisfied.

Yours sincerely

Debbie Hilton
PA to Rosemary Agnew
Commission for Local Administration in England
Tel: 01904 380201
Website: www.lgo.org.uk

NOTICE – This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

—–Original Message—–
From: Erik Ribsskog [mailto: eribsskog@gmail.com]
Sent: 12 December 2007 14:57
To: st3 york
Subject: Ref: 07/C/06289/RA

Hi,

I’m refering to your letter of 18/9, where you are writing that the LGO
is going to contact me back in
November, regarding if I’m satisfied with the Councils actions,
regarding the complaint I sent you in
August (5/8).

I haven’t heard anything from you, so I thought I’d send an update.

The problem is that the Council don’t want to deal with this in writing.

I think that, since I complained in writing, then I, since I started the
correspondence, can say that
I please want this do be dealt with in writing.

But the Council doesn’t want to deal with it in writing, so the process
isn’t getting anywhere.

So I was wondering why you haven’t contacted me back in November, like
you write in the letter
from 18/9, that you were going to do.

So this is just a reminder regarding this.

Hope that this is alright!

Yours sincerely,

Erik Ribsskog

From: eribsskog@gmail.com Erik Ribsskog
To: st3york@lgo.org.uk st3 york
Date: Mon, 6 Aug 2007 10:15:12 +0000
Subject: Re: Complaint against Liverpool City Council

Hi,

sorry about the address, it should be:

Flat 3
5 Leather Lane
Liverpool
L2 2AE

(Also just to let you know, g-mail thought that the e-mail you sent me was
spam. I sometimes check
the spam-mail, because this has happened before, that regular e-mail is
classified as spam by g-mail,
so I guess I should maybe get a new e-mail programme).

Please just contact me if there is any more information I should have sent!

Yours sincerely,

Erik Ribsskog

On 8/6/07, st3 york wrote:
>
> Dear Mr Ribsskog
>
>
>
> Thank you for your complaint. Could you please let me have your address
> as this was not on your correspondence.
>
>
>
> Look forward to hearing from you.
>
>
>
>
>
>
>
> Carol Harvey
>
> Team Secretary
>
> Commission for Local Administration in England
>
> Tel 01904 380219
>
> Website: www.lgo.org.uk
>
>
>
>
>
> NOTICE – This message contains information intended only for the use of
> the addressee named above. If you have received this message in error
> please advise us at once and do not make any use of the information.
>
>
>
>
>
>
>
>
>
>
>
>
>

From: eribsskog@gmail.com Erik Ribsskog
To: st3york@lgo.org.uk st3 york
Date: Fri, 14 Dec 2007 17:26:38 +0000
Subject: Re: 07/C/06289/RA

Hi,

well I’ve been waiting for the LGO to contact me back, like the letter from
18/9 says.

I’m not satisfied with the Councils action, since they aren’t even dealing
with the right complaint.

The LGO can’t expect me to exhaust the complaint-procedure regarding a
complaint that I haven’t sent.

The LGO should have contacted me back in November, since they write this in
the letter from 18/9.

So this is something I want to complain about.

Because I’m not satisfied with the Council, since they aren’t dealing with
the right complaint and don’t want
to deal with the process in writing.

I’m not going to meet with the Council to discuss another complaint.

And I want the discussion to be in writing, like I’ve told the LGO in
e-mails.

I think that if the LGO write in the letter from 18/9, that they are going
to contact me back in November,
then they should do this, and not make up excuses later on.

This is at how I see it, so I am not content with eighter the Council or the
LGO’s dealings with this, so I’m
wondering a bit on how I should go forward then.

Thank you very much for your answer in advance!

Yours sincerely,

Erik Ribsskog

On 12/14/07, st3 york wrote:
>
> Thank you for your email.
>
>
>
> As you are aware from Mrs Agnew’s previous letters to you your complaint
> should be exhausted with the Council before referring it back to our office.
>
>
>
> The Council informs us that it offered you a meeting with Mr Kneale on
> Monday 24 September and if it did not hear back from you the Council would
> assume that the matter was closed.
>
>
>
> If you still wish to pursue this further you should contact the Council
> explaining why you did not respond to its offer of a meeting. Mrs Agnew
> has asked me to repeat to you that we would expect you to engage with the
> Council on this matter.
>
>
>
> We will not contact you further – however can if you wish contact us once
> your complaint has been exhausted by the Council if you remain dissatisfied.
>
>
>
> Yours sincerely
>
>
>
>
>
> *Debbie Hilton*
>
> PA to Rosemary Agnew
>
> Commission for Local Administration in England
>
> Tel: 01904 380201
>
> Website: www.lgo.org.uk
>
>
>
> NOTICE – This message contains information intended only for the use of
> the addressee named above. If you have received this message in error
> please advise us at once and do not make any use of the information.
>
>
>
>
>
>
>
> —–Original Message—–
> *From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
> *Sent:* 12 December 2007 14:57
> *To:* st3 york
> *Subject:* Ref: 07/C/06289/RA
>
>
>
> Hi,
>
>
>
> I’m refering to your letter of 18/9, where you are writing that the LGO is
> going to contact me back in
>
> November, regarding if I’m satisfied with the Councils actions, regarding
> the complaint I sent you in
>
> August (5/8).
>
>
>
> I haven’t heard anything from you, so I thought I’d send an update.
>
>
> The problem is that the Council don’t want to deal with this in writing.
>
>
>
> I think that, since I complained in writing, then I, since I started the
> correspondence, can say that
>
> I please want this do be dealt with in writing.
>
>
>
> But the Council doesn’t want to deal with it in writing, so the process
> isn’t getting anywhere.
>
>
>
> So I was wondering why you haven’t contacted me back in November, like you
> write in the letter
>
> from 18/9, that you were going to do.
>
>
>
> So this is just a reminder regarding this.
>
>
>
> Hope that this is alright!
>
>
>
> Yours sincerely,
>
>
> Erik Ribsskog
>

From: eribsskog@gmail.com Erik Ribsskog
To: st3york@lgo.org.uk
Date: Wed, 12 Dec 2007 14:57:05 +0000
Subject: Ref: 07/C/06289/RA

Hi,

I’m refering to your letter of 18/9, where you are writing that the LGO is
going to contact me back in
November, regarding if I’m satisfied with the Councils actions, regarding
the complaint I sent you in
August (5/8).

I haven’t heard anything from you, so I thought I’d send an update.

The problem is that the Council don’t want to deal with this in writing.

I think that, since I complained in writing, then I, since I started the
correspondence, can say that
I please want this do be dealt with in writing.

But the Council doesn’t want to deal with it in writing, so the process
isn’t getting anywhere.

So I was wondering why you haven’t contacted me back in November, like you
write in the letter
from 18/9, that you were going to do.

So this is just a reminder regarding this.

Hope that this is alright!

Yours sincerely,

Erik Ribsskog